# Top BPO Companies in Charlotte

Recommended BPO companies in Charlotte include Gungho, AnswerLive, S & E Group, LLC, Heyou.ai, Docufree, Globalfaces Direct, DemandZEN, ProphetLogic, Rize, GCS Agents.



We verify reviews and evaluate companies so you can choose with confidence.
We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch)

## List of the Best Top BPO Companies in Charlotte

Ratings Updated: Sep 18, 2026


### [Gungho](https://clutch.co/profile/gungho)
#### 1.8 out of 5 star rating (2 reviews)
- $5,000+ minimum project size
- 50 - 249 employees
- Charlotte, NC

#### Services Provided - Allocation of Expertise by Percentage
- 25% Email Marketing
- 75% Sales Outsourcing

#### Company description
Gungho is a lead generation company specializing in business development services. Although Gungho achieved some lead generation targets, feedback indicates inconsistent outcomes, with approximately 50% of reviews highlighting challenges such as inadequate follow-ups and limited commercial success with generated leads. Clients appreciated Gungho's ability to access prospective clients but noted potential improvements in meeting coordination and lead quality.
[Visit Website](http://www.gunghomarketing.co.uk)


#### Accessible
The sentiment regarding Gungho's accessibility is generally positive, with clients appreciating their ability to access a wide range of prospective clients and provide clear communication. One client noted the effectiveness of weekly updates and detailed reports on meetings arranged. However, there were suggestions for improvement, particularly in following up with meeting attendees to confirm their availability, which could enhance overall engagement and success rates.
- Appointment Setting Services for Technology Company (3.0/5, May 30, 2023): They were able to access a wide range of prospective clients and market our business clearly and succinctly. Project management was good in terms of providing weekly updates on progress and details of the organizations and individuals with whom they had arranged meetings, including details of the conversations that they had. [Read Full Review](https://clutch.co/go-to-review/gungho/205104)

#### Experience in 2 industries

Gungho has garnered feedback from clients in the Financial Services and IT Services industries. In Financial Services, their lead generation efforts were noted, though some clients expressed concerns about the quality of leads and personnel changes. In IT Services, while they successfully arranged meetings, commercial success was limited, highlighting the need for better follow-up on meetings. Overall, they demonstrate strengths in lead generation but may require improvement in lead quality and client engagement across these sectors.
[Read All Reviews](https://clutch.co/profile/gungho?verified=true#reviews)

##### Financial services Experience
Gungho Marketing has demonstrated expertise in lead generation within the financial services sector, as evidenced by their successful outbound strategies that resulted in measurable leads and sales. However, feedback indicates challenges with personnel consistency and the need for improved lead quality. Overall, while they have a solid foundation for generating business leads, potential clients should consider the necessity for enhanced communication and deliverable reliability.
- 1 review for financial services industry
- Unknown avg. project cost
- Lead Generation for Financial Services Company (0.5/5, Dec 20, 2023): A financial services company hired Gungho Marketing for lead generation. The team was tasked with using their active database to bring hot leads to the client's site. [Read Full Review](https://clutch.co/go-to-review/gungho/257240)

##### IT Services Experience
Gungho demonstrates solid expertise in client engagement and project management within the IT Services sector. Clients appreciate their ability to generate leads and provide thorough updates on progress. However, suggestions for improvement include enhancing follow-up practices to minimize no-shows in scheduled meetings. Overall, their strengths lie in accessing prospective clients and effectively communicating their client's value, positioning them as a viable option for businesses seeking growth in the IT landscape.
- 1 review for it services industry
- $50,000 – $199,999 avg. project cost
- Appointment Setting Services for Technology Company (3.0/5, May 30, 2023): Gungho Marketing provided appointment setting services to a technology company. The vendor was tasked to book four meetings per week with prospective customers. [Read Full Review](https://clutch.co/go-to-review/gungho/205104)

#### 1.5 out of 5.0 rating for cost

What Clients Have Said
Client feedback regarding Gungho's cost and value for money reflects a mixed sentiment. While one client praised their ability to generate meetings, they noted a lack of commercial success and ineffective follow-up, suggesting limited value for the investment. Another client expressed disappointment, stating that despite good leadership and project management, lead generation was underwhelming, indicating that the service did not meet expectations relative to its cost. Overall, clients feel that improvements are necessary to enhance value for money.
[Read All Reviews](https://clutch.co/profile/gungho?verified=true#reviews)
- $50,000 to $199,999 (1 reviews)

#### 9% of employees work in Charlotte office
Charlotte, NC
5600 77 Center Drive
10 - 15 employees
+1 980 5000 933
[See All Locations (2)](https://clutch.co/profile/gungho#location)

---

### [AnswerLive](https://clutch.co/profile/answerlive)
#### 4.6 out of 5 star rating (7 reviews)
- 50 - 249 employees
- Gastonia, NC

#### Services Provided - Allocation of Expertise by Percentage
- 15% Back Office Outsourcing
- 50% Call Center Services
- 20% Customer Service Outsourcing
- 15% Sales Outsourcing

#### Company description
AnswerLive is a professional 24/7 call center service provider, specializing in after-hours and call screening solutions. Reviewers consistently commend AnswerLive for their professionalism, reliability, and efficiency, with approximately 80% of feedback highlighting timely responses and effective communication. However, around 30% of reviewers noted areas for improvement, such as maintaining consistency in operator training and reducing message redundancy. Overall, AnswerLive is recognized for enhancing customer management and support across various industries.
[Visit Website](https://www.answerlive.com)


#### Flexible
The sentiment regarding flexibility in AnswerLive's service is overwhelmingly positive. Clients appreciate their ability to accommodate last-minute changes and complex instructions, as noted by Robert R. McGill Air Conditioning, Inc., which has relied on AnswerLive for over 12 years. They highlight that AnswerLive's operators are consistently accommodating, ensuring that urgent customer needs are met effectively. Despite minor issues with duplicate messages, the overall impression of flexibility remains strong.
- Call Center Services for Air Conditioning Service Firm (5.0/5, Apr 2, 2019): I find AnswerLive's ability to fulfill our requests for last minute changes to our schedule most impressive. Even though we do our best to plan our technicians for contact in advance, we sometimes have to make last minute changes to cover shifts after hours and on the weekend. AnswerLIve is always accommodating. They understand all of our instructions, even when they’re complex at times. [Read Full Review](https://clutch.co/go-to-review/answerlive/82776)

#### Experience in 5 industries

AnswerLive has demonstrated strong expertise in multiple industries, including Automotive, Utilities, Business Services, Information Technology, and Healthcare. In the Automotive sector, clients praised their professionalism and ability to provide reliable after-hours services, although some noted issues with call tracking. Utilities reported improvements in customer management and responsiveness. Business Services highlighted effective call screening and communication, while Healthcare appreciated the secure messaging system for patient-related communications. Overall, feedback indicates a positive sentiment across all sectors, with strengths in customer interaction and operational efficiency.
[Read All Reviews](https://clutch.co/profile/answerlive?verified=true#reviews)

##### Information technology Experience
The reviews for AnswerLive highlight their expertise in providing 24/7 answering services, particularly within the transaction processing sector. Clients commend their responsiveness and professionalism, emphasizing the importance of human interaction over automated systems. The long-term partnership with Conduent Inc. reflects AnswerLive's reliability and commitment to client satisfaction. Overall, the sentiment is highly positive, suggesting AnswerLive is a strong fit for businesses seeking dependable support in the Information Technology industry.
- 1 review for information technology industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- Answering Services for Toll Maintenance Service (5.0/5, Feb 25, 2020): AnswerLive provides live answering services for a tolling system company. They pass on messages from the client’s customers and escalate them through the client’s team to find someone to address the problem.
 [Read Full Review](https://clutch.co/go-to-review/answerlive/147089)

##### Automotive Experience
AnswerLive demonstrates solid expertise in providing 24-hour call center services specifically tailored for the Automotive industry. Clients commend their professionalism and ability to handle calls efficiently, which significantly enhances operational efficiency. While there have been minor issues with information transfer during staff rotations, the overall sentiment is highly positive. Their reliable service allows automotive businesses to maintain customer satisfaction and support fleet operations effectively, indicating a strong fit for organizations seeking dependable after-hours support.
- 2 reviews for automotive industry
- Less than $10,000 avg. project cost
- Call Center Services for Automotive Company (4.0/5, Mar 20, 2020): AnswerLive provides call center services to answer inquiries after office hours.
 [Read Full Review](https://clutch.co/go-to-review/answerlive/41037)
- Call Center Service for Automotive Company (4.0/5, Dec 21, 2020): AnswerLive provides after-hours call center services for a tire sales and automotive service company. The team gauges the severity of the call and determines if onsite help is needed.
 [Read Full Review](https://clutch.co/go-to-review/answerlive/142711)

##### Utilities Experience
Feedback from the Utilities industry highlights AnswerLive's effectiveness in enhancing operational efficiency and customer management for clients like SJWD Water District. Their timely response to after-hours calls and improved communication have been noted as strengths. However, some concerns were raised regarding redundant call reports and occasional language barriers. Overall, AnswerLive is recognized for its commitment to continuous improvement, making it a sound choice for Utilities sector clients seeking reliable answering services.
- 1 review for utilities industry
- Less than $10,000 avg. project cost
- After Hours Call Services for Water Provider (4.0/5, Mar 19, 2020): With the goal of improving the client’s response rate, AnswerLive provided call-answering for a water-provider. They forward all issues to a designated teammate and send texts in the event of a problem.
 [Read Full Review](https://clutch.co/go-to-review/answerlive/40220)

##### Business services Experience
AnswerLive demonstrates significant expertise in call management for the Business services industry, effectively screening and redirecting calls to enhance client interactions. Clients appreciate the personalized service, noting that operators often feel like part of their team. The platform's robust call tracking and management tools aid in maintaining communication efficiency. However, there's room for improvement in operator training consistency. Overall, AnswerLive is a solid choice for businesses seeking a reliable live answering service.
- 1 review for business services industry
- 1 review is 5 stars
- Less than $10,000 avg. project cost
- Answering Services for Pressure Washing Service (5.0/5, Feb 26, 2020): AnswerLive provides answering services and redirects calls through email and text messages.
 [Read Full Review](https://clutch.co/go-to-review/answerlive/147585)

##### Healthcare Experience
AnswerLive receives positive feedback from healthcare clients, showcasing their expertise in managing after-hours communications effectively. Clients appreciate their efficient project management, proactive solutions like the secure texting system, and their approachable, friendly team. The provider has significantly improved operational workflow for healthcare facilities, allowing for timely responses to patient needs without compromising personal time. Overall, AnswerLive is a strong contender for healthcare organizations seeking reliable communication solutions.
- 1 review for healthcare industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- After Hours Answering Services for Health Clinic (5.0/5, Feb 20, 2020): AnswerLive handles the after-hours answering services for an outpatient treatment center. Their team fields hospital phone calls and then relays the information via text to the on-call clinician.
 [Read Full Review](https://clutch.co/go-to-review/answerlive/144442)

##### Consumer Products Experience
AnswerLive has demonstrated significant expertise in the Consumer Products sector, particularly in customer service support for businesses like McGill Air Conditioning. Their commitment to providing 24/7 service has impressed clients, ensuring timely responses to customer inquiries and preventing revenue loss from missed calls. The adaptability of their operators in handling complex scheduling requests further underscores their strengths. Overall, their proactive and reliable service makes them a strong candidate for companies seeking to enhance customer engagement in the Consumer Products industry.
- 1 review for consumer products industry
- 1 review is 5 stars
- Unknown avg. project cost
- Call Center Services for Air Conditioning Service Firm (5.0/5, Apr 2, 2019): After working hours, AnswerLive provides live operators to answer calls and take down customer details and reassures them they’ll be assisted. They send information to an on-call technician to forward to staff.
 [Read Full Review](https://clutch.co/go-to-review/answerlive/82776)

#### 4.5 out of 5.0 rating for cost

What Clients Have Said
Clients generally perceive AnswerLive as offering good value for money, with monthly investments ranging from $450 to over $25,000, depending on the service scope. For instance, one client noted that AnswerLive acts as an "inexpensive secretary," effectively screening calls and enhancing customer interactions. Feedback highlights their professional service and responsiveness, although some clients mentioned occasional issues with message recording and call handling. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of service provided.
[Read All Reviews](https://clutch.co/profile/answerlive?verified=true#reviews)
- Less than $10,000 (3 reviews)
- $10,000 to $49,000 (2 reviews)
- $50,000 to $199,999 (1 reviews)

#### Completed projects in 6 cities
- San Marcos, Texas (1 projects)
- Lubbock, Texas (2 projects)
- Concord, New Hampshire (1 projects)
- Portland, Oregon (1 projects)
- Lantana, Florida (1 projects)
- Wellford, South Carolina (1 projects)

[View Reviews](https://clutch.co/profile/answerlive?verified=true#reviews)

---

### [S & E Group, LLC](https://clutch.co/profile/s-e-group-0)
- $1,000+ minimum project size
- < $25 average hourly rate
- 10 - 49 employees
- Huntersville, NC

#### Services Provided - Allocation of Expertise by Percentage
- 15% Call Center Services
- 45% Customer Service Outsourcing
- 40% Staffing

#### Company description
In Huntersville, North Carolina and Slocomb, Alabama, S & E Group, LLC is a Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Staffing.
[Visit Website](https://www.segroupllc.org)


---

### [Heyou.ai](https://clutch.co/profile/heyouai)
- 2 - 9 employees
- Waxhaw, NC

#### Services Provided - Allocation of Expertise by Percentage
- 25% AI Consulting
- 25% Call Center Services
- 25% Customer Service Outsourcing
- 25% Sales Outsourcing

#### Company description
Heyou.ai is an answering service company. The small Waxhaw, North Carolina-based team provides Call Center Services and Customer Service Outsourcing. The firm was founded in 2023.
[Visit Website](https://www.heyou.ai)


---

### [Docufree](https://clutch.co/profile/docufree)
- 250 - 999 employees
- Charlotte, NC

#### Services Provided - Allocation of Expertise by Percentage
- 16% AI Development
- 16% Back Office Outsourcing
- 16% Digital Strategy
- 20% Document Digitization & Management
- 16% IT Managed Services
- 16% Robotics Process Automation

#### Company description
Founded in 1999, Docufree is a midsize Document Digitization & Management company. Their services include Document Digitization & Management and Back Office Outsourcing.
[Visit Website](https://www.docufree.com/)


#### 15% of employees work in Charlotte office
Charlotte, NC
5230 Westinghouse Boulevard
50 - 75 employees

[See All Locations (4)](https://clutch.co/profile/docufree#location)

---

### [Globalfaces Direct](https://clutch.co/profile/globalfaces-direct)
- 50 - 249 employees
- Charlotte, NC

#### Services Provided - Allocation of Expertise by Percentage
- 60% Call Center Services
- 40% Financial Consulting

#### Company description
Globalfaces Direct is a call center launched in 2012. The team specializes in Call Center Services and Financial Consulting and is located in Toronto, Canada and Charlotte, North Carolina.
[Visit Website](http://www.globalfacesdirect.com/)


#### 6% of employees work in Charlotte office
Charlotte, NC
101 N Tryon St, Suite 1401
2 - 5 employees

[See All Locations (2)](https://clutch.co/profile/globalfaces-direct#location)

---

### [DemandZEN](https://clutch.co/profile/demandzen)
#### 4.8 out of 5 star rating (4 reviews)
- $25,000+ minimum project size
- 50 - 249 employees
- Troutman, NC

#### Services Provided - Allocation of Expertise by Percentage
- 20% Account-Based Marketing
- 15% Call Center Services
- 25% Demand Generation Marketing
- 15% Digital Strategy
- 25% Sales Outsourcing

#### Company description
DemandZEN is a lead generation and sales development company that specializes in outbound sales and meeting scheduling to generate new business opportunities. Across their reviews, DemandZEN is praised for effective communication, adaptability, and timely delivery, with over 85% positive feedback mentioning their strong project management skills and ability to integrate seamlessly with clients' teams. Suggestions for improvement include enhancing meeting quality and tech processes.
[Visit Website](https://demandzen.com?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory)


#### Team players
Clients have consistently praised the team at DemandZEN for their collaborative approach and flexibility. One client noted that the team acts as an extension of their own, engaging regularly and learning about their technology. The Customer Success Director's proactive communication and the team's upbeat demeanor further enhance their reputation as effective team players. Overall, the sentiment reflects a high level of satisfaction with their ability to integrate seamlessly and support client objectives.
- Lead Generation Services for Tech Company (5.0/5, Jul 16, 2021): They treat themselves as an extension of our team when it comes to learning about technology, talking to us regularly, interacting with sales, etc. [Read Full Review](https://clutch.co/go-to-review/demandzen/83670)

#### Experience in 4 industries

DemandZEN has demonstrated expertise across multiple industries, including Energy & Natural Resources, Insurance, Business Services, and Technology. Feedback highlights their strengths in communication, adaptability, and timely delivery, making them effective in generating qualified leads and enhancing business pipelines. Overall sentiment is positive, with clients noting significant impact on meeting generation and conversion rates. Organizations in high-consequence sectors, insurance, and technology can particularly benefit from DemandZEN's services.
[Read All Reviews](https://clutch.co/profile/demandzen?verified=true#reviews)

##### Insurance Experience
DemandZEN has demonstrated significant expertise in the insurance industry by effectively understanding the unique needs of insurance agencies and delivering measurable results in meeting scheduling. Client feedback highlights their strong communication skills and alignment with industry-specific messaging. The successful conversion rate and ongoing engagement illustrate their impact on enhancing operational efficiency for insurance clients, making them a promising partner for businesses seeking to improve their market presence in the insurance sector.
- 1 review for insurance industry
- Unknown avg. project cost
- Meeting Booking Services for Tech Solutions Company (4.0/5, May 4, 2026): DemandZEN provides meeting booking services for a technology solutions company. The team is responsible for scheduling meetings and conducting initial research. [Read Full Review](https://clutch.co/go-to-review/demandzen/454581)

##### Other industries Experience
DemandZEN has received positive feedback from clients in the Other industries sector, highlighting their expertise in lead generation and sales pipeline development. Clients have noted their flexibility, communication, and ability to integrate seamlessly as an extension of their teams. The company employs effective project management tools and maintains regular contact through dedicated customer success directors. Overall, DemandZEN demonstrates strong capabilities in delivering qualified opportunities, making them a suitable partner for businesses seeking growth in this industry.
- 1 review for other industries industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- Lead Generation Services for Tech Company (5.0/5, Jul 16, 2021): DemandZEN is generating qualified leads to assist the sales pipeline of a tech company. Their main task involves scheduling a total of 60 meetings with qualified retailers and providing progress reports.
 [Read Full Review](https://clutch.co/go-to-review/demandzen/83670)

##### Energy & natural resources Experience
The feedback from clients in the Energy & natural resources sector highlights DemandZEN's strong expertise in driving engagement for training and performance support programs. Clients commend their proactive outreach, resulting in a significant increase in new business opportunities and a high meeting retention rate. Their project management is noted for being ahead of schedule, complemented by excellent communication and responsiveness to feedback. Overall, DemandZEN is positioned as a reliable partner for companies seeking to enhance their operations in the Energy & natural resources industry.
- 1 review for energy & natural resources industry
- 1 review is 5 stars
- Unknown avg. project cost
- Meeting Scheduling for Training & Performance Support Co (5.0/5, May 6, 2026): DemandZEN provides meeting scheduling services for a training and performance support programs company. The team is responsible for outreach and handles the introductions of the meetings. [Read Full Review](https://clutch.co/go-to-review/demandzen/455244)

##### Business services Experience
DemandZEN has received positive feedback for its expertise in generating new business opportunities within the Business services sector, particularly in outbound sales for industries such as banking and finance. Clients highlight their adaptability, timely project management, and effective communication. The service has proven to complement internal teams effectively, driving increased meeting generation. Overall, DemandZEN is viewed as a valuable partner for companies seeking to enhance their revenue pipeline and expand their market reach.
- 1 review for business services industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Sales Outsourcing & Call Center Services for SaaS Company (5.0/5, Jun 3, 2026): DemandZEN provided sales development services for a SaaS company. The team was tasked with generating new opportunities and building a revenue pipeline through cold outbound calls. [Read Full Review](https://clutch.co/go-to-review/demandzen/461903)

#### 4.8 out of 5.0 rating for cost

What Clients Have Said
Clients consistently commend DemandZEN for providing excellent value for their cost, highlighting their effective communication and timely delivery. One client noted they chose DemandZEN over other options due to their strong culture fit and perceived value. Another emphasized the successful generation of qualified opportunities at a reasonable price, while a third client appreciated their adaptability and minimal demands on internal resources. Overall, the sentiment reflects satisfaction with the cost-to-value ratio of their services.
[Read All Reviews](https://clutch.co/profile/demandzen?verified=true#reviews)
- $10,000 to $49,000 (1 reviews)
- $50,000 to $199,999 (1 reviews)

#### Completed projects in 4 cities
- San Luis Obispo, California (1 projects)
- Denver, Colorado (1 projects)
- Boston, Massachusetts (1 projects)
- Dedham, Massachusetts (1 projects)

This provider is fluent in 1 language:
- English
[View Reviews](https://clutch.co/profile/demandzen?verified=true#reviews)

---

### [ProphetLogic](https://clutch.co/profile/prophetlogic)
#### 5 out of 5 star rating (2 reviews)
- $10,000+ minimum project size
- $25 - $49 average hourly rate
- 10 - 49 employees
- Cornelius, NC

#### Services Provided - Allocation of Expertise by Percentage
- 100% Sales Outsourcing

#### Company description
ProphetLogic is a results-driven sales and marketing company specializing in outbound prospecting and pipeline development. They have consistently received positive feedback, with 100% of reviewers praising their effective lead generation and personalized service. Clients highlight their strong company culture, excellent project management, and focus on business success, with no significant areas for improvement mentioned.
[Visit Website](https://www.prophetlogic.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory)


#### High-quality work
Clients consistently commend ProphetLogic for delivering high-quality work that significantly impacts business growth. One client noted their service was a 'game changer' in accelerating business development, while another emphasized their 'results-oriented' approach and commitment to client success. The positive feedback highlights ProphetLogic's effective communication, dedicated resources, and tailored strategies that consistently exceed client expectations.
- Lead Generation for Investment Firm  (5.0/5, May 6, 2022): The PropetLogic service has been a game changer for us. They have the best people and are really focused on doing a great job for their clients. [Read Full Review](https://clutch.co/go-to-review/prophetlogic/18192)
- Lead Gen Program for Information Security Company (5.0/5, Mar 24, 2022): ProphetLogic has designed and executed a program that enabled us to win new logo accounts, including strategic accounts. Their performance has been excellent and they are the most results-oriented vendor we have ever worked with. [Read Full Review](https://clutch.co/go-to-review/prophetlogic/14192)

#### Experience in 2 industries

ProphetLogic has effectively served clients in the Financial Services and IT Services industries, excelling in sales pipeline enhancement and lead generation. Feedback highlights their dedicated approach, adaptability, and results-oriented mindset, significantly contributing to their clients' business growth. Their strong communication and continuous improvement practices further reinforce their positive impact. Companies within these sectors seeking to expand their customer base would find ProphetLogic to be a well-suited partner.
[Read All Reviews](https://clutch.co/profile/prophetlogic?verified=true#reviews)

##### Financial services Experience
ProphetLogic has demonstrated significant expertise in the Financial services industry, particularly in enhancing client engagement and lead generation through their targeted outbound prospecting services. Clients highlight the company's strong communication, dedicated resources, and a culture focused on client success. The positive sentiment reflects their ability to accelerate business growth effectively, making them a compelling choice for potential clients seeking impactful solutions in the Financial services sector.
- 1 review for financial services industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- Lead Generation for Investment Firm  (5.0/5, May 6, 2022): ProperLogic provides lead generation services to an investment firm. They identify targeted outbound prospects; once they identify prospects they set up meetings between the target and the client. 
 [Read Full Review](https://clutch.co/go-to-review/prophetlogic/18192)

##### IT Services Experience
ProphetLogic has garnered positive feedback for its expertise in sales strategy and execution within the IT Services industry. Clients highlight their results-oriented approach, effective targeting of accounts, and successful collaboration in driving new business. Overall sentiment reflects high satisfaction with project management and ongoing improvements in techniques and data quality, positioning ProphetLogic as a strong partner for businesses seeking to enhance their sales pipeline and achieve strategic goals.
- 1 review for it services industry
- 1 review is 5 stars
- $200,000 – $999,999 avg. project cost
- Lead Gen Program for Information Security Company (5.0/5, Mar 24, 2022): ProphetLogic is helping an information security company figure out the best accounts to target based on the client’s offerings. They supplement their marketing expertise by providing an outsourced sales team.
 [Read Full Review](https://clutch.co/go-to-review/prophetlogic/14192)

#### 5.0 out of 5.0 rating for cost

What Clients Have Said
Clients have praised ProphetLogic for their competitive pricing model and the significant value they deliver. One client noted their pricing was a deciding factor in choosing them, while another highlighted their results-oriented approach, which exceeded expectations and contributed to new client acquisitions. Overall, the sentiment reflects strong satisfaction with the cost-to-value ratio of their services, with clients reporting accelerated business growth and effective support throughout the engagement.
[Read All Reviews](https://clutch.co/profile/prophetlogic?verified=true#reviews)
- $50,000 to $199,999 (1 reviews)
- $200,000 to $999,999 (1 reviews)

#### 50% of employees work in Cornelius office
Cornelius, NC
19109 West Catawba Avenue
10 - 15 employees

[See All Locations (2)](https://clutch.co/profile/prophetlogic#location)

---

### [Rize](https://clutch.co/profile/rize)
- $50 - $99 average hourly rate
- 50 - 249 employees
- Charlotte, NC

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 20% IT Managed Services
- 25% IT Strategy Consulting
- 20% Mobile App Development
- 10% Web Development

#### Company description
Rize, a midsize Back Office Outsourcing company, is based in Hyderabad, India and Charlotte, North Carolina. Their services include Back Office Outsourcing and IT strategy consulting.
[Visit Website](http://www.rizecorp.com/)


#### 17% of employees work in Charlotte office
Charlotte, NC
525N Tryon St, Suite 1600
10 - 15 employees
704.644.3089
[See All Locations (2)](https://clutch.co/profile/rize#location)

---

### [GCS Agents](https://clutch.co/profile/gcs-agents)
#### 4.9 out of 5 star rating (6 reviews)
- $50,000+ minimum project size
- $25 - $49 average hourly rate
- 250 - 999 employees
- Salisbury, NC

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 35% Call Center Services
- 40% Customer Service Outsourcing
- 5% HR Consulting
- 10% Business Consulting

#### Company description
GCS Agents is a comprehensive service provider specializing in call center operations, training, inbound services, and back office support. Reviews highlight their exceptional performance in call management, adaptability in training, and efficiency in back office tasks, with 100% of reviewers noting their strong communication skills and dedication to client success. Clients appreciate their ability to tailor solutions and maintain high-quality service, contributing to significant operational efficiencies and cost savings.
[Visit Website](https://www.gcsagents.com/)


#### Understands their clients' needs
Clients express strong satisfaction with GCS Agents' understanding of their needs, highlighting their ability to provide tailored solutions. One client noted the effective creation of training content that transformed company culture, emphasizing GCS Agents' willingness to adapt and communicate effectively. The VP of Business Development, George, received particular praise for his personalized approach, motivation, and commitment to client success, reflecting an overall sentiment of trust and reliability in addressing client challenges.
- Content Creation for Lead Generation Company (5.0/5, Feb 27, 2020): George was top-notch—I loved all of our interactions. He gave great personal feedback, was motivating, and encouraging whenever we needed it. He went above and beyond his role and mentored me a bit. Not only did they provide content, but they provided exactly what I needed as a training manager. Some people are just in it for the money, and that’s not how it is with GCS Agents even though it was costly. Also, their willingness to work around my schedule and help on weekends was great. They really wanted us to be successful and understood our situation. [Read Full Review](https://clutch.co/go-to-review/gcs-agents/25057)

#### Experience in 6 industries

GCS Agents has demonstrated expertise across several industries, including Advertising & Marketing, Utilities, Information Technology, Energy & Natural Resources, Transportation, and others. Clients report significant improvements in employee training, customer satisfaction, and operational efficiency. Notably, their tailored training programs in Utilities and empathetic customer service strategies have yielded positive impacts. Overall, the sentiment across industries is highly favorable, highlighting GCS Agents' strengths in personalized service, effective communication, and commitment to client success.
[Read All Reviews](https://clutch.co/profile/gcs-agents?verified=true#reviews)

##### Advertising & marketing Experience
GCS Agents has demonstrated strong expertise in the Advertising & marketing sector, particularly in training and content creation. Clients commend their personalized approach and effective communication, which facilitated significant cultural shifts within organizations. Their ability to understand client needs and provide valuable resources positions them as a reliable partner for businesses seeking consultation and implementation support. Overall, the sentiment is positive, highlighting their commitment to client success despite minor communication improvements needed.
- 1 review for advertising & marketing industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Content Creation for Lead Generation Company (5.0/5, Feb 27, 2020): GCS Agents provided existing content to help a business identify their new direction for their materials. It served as a base for them to modify and distribute across the company. 
 [Read Full Review](https://clutch.co/go-to-review/gcs-agents/25057)

##### Utilities Experience
GCS Agents has demonstrated significant expertise in the Utilities industry, particularly in improving customer service through tailored training in tone and empathy. A client from Austin Energy highlighted their ability to listen and develop customized solutions, resulting in increased customer satisfaction and quality scores. Their strong communication and commitment to client goals further affirm their strengths. Overall, GCS Agents is well-suited for businesses in the Utilities sector seeking to enhance customer relations and operational effectiveness.
- 1 review for utilities industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Corporate Training for Electric Utility Company (5.0/5, Feb 18, 2020): GCS Agents provided soft skills training to the management of a power company. To improve the tone of customer communications, the team delivered content to form beginner’s to advanced empathy trainings.
 [Read Full Review](https://clutch.co/go-to-review/gcs-agents/142912)

##### Information technology Experience
GCS Agents has received positive feedback from clients in the Information Technology industry for their effective inbound services, which enhance productivity and save time. Clients appreciate their quick response times and efficiency in handling calls and order processing. With a long-term engagement model, GCS Agents has demonstrated a strong capability to streamline operations, resulting in significant cost savings. Overall, their expertise in promoting operational efficiency makes them a strong candidate for businesses looking to improve their IT service delivery.
- 1 review for information technology industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- Screening & Answering Services for IT Firm (5.0/5, Nov 2, 2017):  [Read Full Review](https://clutch.co/go-to-review/gcs-agents/25066)

##### Energy & natural resources Experience
GCS Agents demonstrates substantial expertise in the Energy & natural resources sector, particularly in security analytics and database management. Clients highlight their ability to enhance operational efficiency, saving significant man-hours and costs. The company is commended for its excellent communication and customer service, enabling robust support for urgent security matters. Overall, GCS Agents is a reliable partner for organizations looking to strengthen their data security and operational integrity within the Energy & natural resources industry.
- 1 review for energy & natural resources industry
- Less than $10,000 avg. project cost
- Security Analytics for Database Servers for Energy Company (4.5/5, Nov 2, 2017):  [Read Full Review](https://clutch.co/go-to-review/gcs-agents/145988)

##### IT Services Experience
GCS Agents demonstrates strong expertise in back office services, effectively enhancing operational efficiency for clients. Feedback highlights their commitment to quality service, efficient communication, and cost savings, with clients estimated to save between $10,000 and $15,000 monthly. Their detailed and specialized offerings are consistently praised, positioning them as a superior choice compared to competitors in the IT services sector. Overall, GCS Agents is well-regarded for their impactful contributions and reliability, making them a strong candidate for businesses seeking IT service solutions.
- 1 review for it services industry
- 1 review is 5 stars
- $1,000,000 – $9,999,999 avg. project cost
- Document Creation and Data Entry Service for IT Company (5.0/5, Nov 2, 2017):  [Read Full Review](https://clutch.co/go-to-review/gcs-agents/145881)

##### Transportation Experience
GCS Agents has demonstrated exceptional expertise in the Transportation industry, particularly in establishing and managing call centers focused on ADA compliance. A former vice president of the NYC Transit Authority praised their ability to transition seamlessly into operations, maintain high performance metrics, and provide timely communication. Their commitment to staffing and service continuity has resulted in zero missed calls and consistent client satisfaction. GCS Agents is well-suited for organizations seeking reliable and responsive call center solutions in the transportation sector.
- 1 review for transportation industry
- 1 review is 5 stars
- $10,000,000 + avg. project cost
- Call Center Services for Public Transportation Agency (5.0/5, Feb 27, 2020): GCS Agents provides call center services to establish a transport reservation system in compliance with federal regulations for a public transportation agency.
 [Read Full Review](https://clutch.co/go-to-review/gcs-agents/25533)

#### 4.6 out of 5.0 rating for cost

What Clients Have Said
Clients generally perceive GCS Agents as providing good value for money, despite some higher costs. One client noted a $17,000 investment led to significant improvements in company culture, praising the personalized service. Another client highlighted their $25 million annual expenditure, emphasizing the effectiveness of GCS Agents in meeting performance metrics without missed calls. While some feedback suggested a desire for clearer cost breakdowns, overall sentiment indicates satisfaction with the quality of service relative to pricing.
[Read All Reviews](https://clutch.co/profile/gcs-agents?verified=true#reviews)
- $10,000 to $49,000 (2 reviews)
- Less than $10,000 (1 reviews)
- $50,000 to $199,999 (1 reviews)
- $1,000,000 to $9,999,999 (1 reviews)
- $10,000,000 + (1 reviews)

#### Completed projects in 6 cities
- Jacksonville, Florida (1 projects)
- Nashville, Tennessee (1 projects)
- Austin, Texas (1 projects)
- New York City, New York (1 projects)
- Columbus, Ohio (1 projects)
- Los Angeles, California (1 projects)

[View Reviews](https://clutch.co/profile/gcs-agents?verified=true#reviews)

---

### [Apollo Retail](https://clutch.co/profile/apollo-retail)
- 1,000 - 9,999 employees
- Charlotte, NC

#### Services Provided - Allocation of Expertise by Percentage
- 20% Corporate Training & Coaching
- 10% Document Digitization & Management
- 20% Logistics & Supply Chain Consulting
- 20% Market Research
- 20% Product Design
- 10% Warehousing & Distribution

#### Company description
Apollo Retail is a large Market Research company based in Tampa, Florida and Charlotte, North Carolina. The team offers Market Research and Product Design.
[Visit Website](https://www.apolloretail.com/)


#### 13% of employees work in Charlotte office
Charlotte, NC
5900 Harris Technology Blvd, Suite T
2 - 5 employees

[See All Locations (2)](https://clutch.co/profile/apollo-retail#location)

---

### [Stratifyd](https://clutch.co/profile/stratifyd)
- 10 - 49 employees
- Charlotte, NC

#### Services Provided - Allocation of Expertise by Percentage
- 60% AI Development
- 20% Call Center Services
- 20% Marketing Strategy

#### Company description
Stratifyd is a Charlotte, North Carolina-based artificial intelligence firm. They offer Artificial Intelligence and Call Center Services.
[Visit Website](https://www.stratifyd.com/)


---

### [Leadorder.com](https://clutch.co/profile/leadordercom)
- 2 - 9 employees
- Charlotte, NC

#### Services Provided - Allocation of Expertise by Percentage
- 80% Sales Outsourcing
- 20% Pay Per Click

#### Company description
Leadorder.com is a Sales Outsourcing company launched in 2002. The agency offers Sales Outsourcing and Pay Per Click.
[Visit Website](https://leadorder.com/)


---

### [PropelusAI](https://clutch.co/profile/propelusai)
- 2 - 9 employees
- Huntersville, NC

#### Services Provided - Allocation of Expertise by Percentage
- 5% Advertising
- 5% AI Consulting
- 5% Custom Software Development
- 5% AI Development
- 5% Branding
- 5% Call Center Services
- 5% Content Writing Services
- 5% Corporate Training & Coaching
- 5% CRM Consulting and SI
- 5% Application Management & Support
- 5% Customer Service Outsourcing
- 5% E-Commerce Development
- 5% Cybersecurity
- 5% Language Interpretation
- 5% Business Consulting
- 5% Mobile App Development
- 5% Sales Outsourcing
- 5% Application Testing
- 5% Translation
- 5% Web Development

#### Company description
Founded in 2025, PropelusAI is a small Advertising company. Their services include Advertising and Branding.
[Visit Website](https://www.propelusai.com)


---

### [ZellDog Group](https://clutch.co/profile/zelldog-group)
- 2 - 9 employees
- Huntersville, NC

#### Services Provided - Allocation of Expertise by Percentage
- 10% Branding
- 10% Conversion Optimization
- 40% Fractional CMO Services
- 10% Market Research
- 10% Marketing Strategy
- 10% Sales Outsourcing
- 10% Social Media Marketing

#### Company description
ZellDog Group is a Fractional CMO Services company. They were founded in 2018 and specialize in Fractional CMO Services and Branding.
[Visit Website](https://www.zelldog.com/)


---

### [Elevate and Delegate LLC](https://clutch.co/profile/elevate-delegate)
- $1,000+ minimum project size
- < $25 average hourly rate
- 10 - 49 employees
- Concord, NC

#### Services Provided - Allocation of Expertise by Percentage
- 5% Back Office Outsourcing
- 5% Customer Service Outsourcing
- 10% Executive Search
- 5% Finance & Accounting Outsourcing (FAO)
- 5% HR Outsourcing
- 20% Recruiting
- 10% Recruitment Process Outsourcing
- 5% Sales Outsourcing
- 5% IT Staff Augmentation
- 30% Staffing

#### Company description
Elevate and Delegate LLC is a Staffing company. Launched in 2021, the team focuses on Staffing and Recruiting. The agency is located in Concord, North Carolina.
[Visit Website](https://elevateanddelegate.com/)


---

### [Swarm Strategy Co](https://clutch.co/profile/swarm-strategy-co)
- Freelancer employees
- Charlotte, NC

#### Services Provided - Allocation of Expertise by Percentage
- 20% Back Office Outsourcing
- 50% Corporate Training & Coaching
- 30% Business Consulting

#### Company description
Swarm Strategy Co is a Corporate Training & Coaching company. Their team is in Charlotte, North Carolina. The firm offers Corporate Training & Coaching and Business Consulting.
[Visit Website](https://www.brycecelotto.com/)


---

### [Bluegrey Technologies](https://clutch.co/profile/bluegrey-technologies-0)
- 50 - 249 employees
- Charlotte, NC

#### Services Provided - Allocation of Expertise by Percentage
- 10% Call Center Services
- 15% IT Managed Services
- 15% Mobile App Development
- 15% Search Engine Optimization
- 15% Social Media Marketing
- 15% Web Design
- 15% Web Development

#### Company description
In Vadodara, India and Charlotte, North Carolina, Bluegrey Technologies is a midsize social media marketing firm. Their services include Social Media Marketing and Search Engine Optimization.
[Visit Website](https://bluegreytech.com/)


#### 5% of employees work in Charlotte office
Charlotte, NC
Queen City Dr,
1 employees

[See All Locations (2)](https://clutch.co/profile/bluegrey-technologies-0#location)

---

### [The Blacksand Group](https://clutch.co/profile/blacksand-group)
- $1,000+ minimum project size
- $25 - $49 average hourly rate
- 2 - 9 employees
- Davidson, NC

#### Services Provided - Allocation of Expertise by Percentage
- 20% Branding
- 20% Call Center Services
- 20% Pay Per Click
- 20% Search Engine Optimization
- 20% Social Media Marketing

#### Company description
The Blacksand Group, a branding agency, was launched in 2024. The team specializes in Branding and Social Media Marketing and is located in Davidson, North Carolina.
[Visit Website](https://www.blacksandgroup.com/)


---

### [3Bug Media](https://clutch.co/profile/3bug-media)
- Freelancer employees
- Matthews, NC

#### Services Provided - Allocation of Expertise by Percentage
- 10% CRM Consulting and SI
- 10% Email Marketing
- 10% Marketing Strategy
- 10% Sales Outsourcing
- 20% Pay Per Click
- 20% Search Engine Optimization
- 20% Social Media Marketing

#### Company description
Launched in 2008, 3Bug Media is a small social media marketing agency based in Matthews, North Carolina. Their team provides Social Media Marketing and Search Engine Optimization.
[Visit Website](https://3bugmedia.com/)


---

### [Lift Marketing Consulting](https://clutch.co/profile/lift-marketing-consulting)
- 2 - 9 employees
- Cornelius, NC

#### Services Provided - Allocation of Expertise by Percentage
- 10% Branding
- 10% Content Marketing
- 20% Fractional CMO Services
- 10% Business Consulting
- 10% Market Research
- 10% Marketing Strategy
- 10% Sales Outsourcing
- 10% Search Engine Optimization
- 10% Social Media Marketing

#### Company description
Lift Marketing Consulting is a Fractional CMO Services company. The Cornelius, North Carolina-based team provides Fractional CMO Services and Branding.
[Visit Website](https://www.liftmarketingconsulting.com/)


---

### [Bidslot Marketing, LLC](https://clutch.co/profile/bidslot-marketing)
- 10 - 49 employees
- Boiling Springs, SC

#### Services Provided - Allocation of Expertise by Percentage
- 100% Call Center Services

#### Company description
Bidslot Marketing, LLC is an answering service company. Their small team of employees is based in Boiling Springs, South Carolina. Their team focuses on Call Center Services.
[Visit Website](https://www.bidslotprogram.com/)


---

### [CKV Solutions, LLC](https://clutch.co/profile/ckv-solutions)
- 2 - 9 employees
- Clemmons, NC

#### Services Provided - Allocation of Expertise by Percentage
- 15% Back Office Outsourcing
- 15% Corporate Training & Coaching
- 20% Email Marketing
- 15% Social Media Marketing
- 20% SMS Marketing
- 15% Web Development

#### Company description
Established in 2013, CKV Solutions, LLC is an Email Marketing company. The small team focuses on Email Marketing and SMS Marketing.
[Visit Website](https://ckvsolutions.com/)


---


#### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory)

## Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a [structured methodology](https://clutch.co/methodology) that combines:

- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.