# Top BPO Companies in Omaha Recommended BPO companies in Omaha include Complete Call Solutions, EMS CRM, xtDirect LLC, North End Teleservices LLC, EMS Billing Services Inc., AnswerPro, Grunwald Mechanical Contractors & Engineers, Corporate three Design, OBI Creative, Peer Sales Agency. We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top BPO Companies in Omaha Ratings Updated: Sep 18, 2026 ### [Complete Call Solutions](https://clutch.co/profile/complete-call-solutions) #### 4.5 out of 5 star rating (19 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 60% Call Center Services - 40% Customer Service Outsourcing #### Company description Complete Call Solutions is a customer service outsourcing company specializing in inbound call management and Tier 1 support services. Overall, the feedback is positive, with approximately 80% of reviewers highlighting their efficiency, responsiveness, and ability to scale support operations. However, 20% of reviews suggest areas for improvement, such as communication and documentation during setup phases. Despite these challenges, clients appreciate their reliability and customer engagement capabilities. [Visit Website](http://www.completecallsolutions.com/?utm_source=clutch.co&utm_medium=referral) #### Professional The overall sentiment regarding professionalism at Complete Call Solutions is highly positive. Clients commend the team for their efficiency and courteous service, with one client noting they are 'very professional' and represent their firm well. Another client emphasized the staff's professionalism and astute listening skills, stating, 'I would recommend this company to anyone and everyone!' Overall, clients express satisfaction with the service and find no areas for improvement. - Online Customer Support for SMB IT Firm (4.5/5, Aug 14, 2017): They are professional, courteous, and straightforward with their billings plans. I have no complaints or negatives to say about them, thus far. They are very professional, and efficient at what they do. [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/136949) - Order Processing for Information Technology Corporation (5.0/5, Aug 12, 2017): I would say their strengths are their employees. They are all professional and very astute listeners. They also are always very helpful and always have a smile on their face. [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/136863) #### Experience in 7 industries Complete Call Solutions has demonstrated strong expertise across various industries, including financial services, telecommunications, automotive, manufacturing, and retail. Clients highlight their ability to provide efficient Tier I support, enhance customer satisfaction, and streamline workflows. Overall sentiment is positive, with users praising their responsiveness and adaptability, particularly in handling high call volumes. Companies seeking reliable customer support solutions, particularly in tech-driven or service-oriented sectors, will likely find a good match with this provider. [Read All Reviews](https://clutch.co/profile/complete-call-solutions?verified=true#reviews) ##### Other industries Experience Complete Call Solutions has received positive feedback from clients in the Other industries industry, highlighting their expertise in providing efficient customer support and back-office services. Clients appreciate their ability to quickly adapt to specific needs, resulting in improved efficiency and customer satisfaction. The company's strengths include reliability, excellent communication, and the capacity to handle high volumes of calls, which significantly contributes to business growth and operational scalability. Overall, Complete Call Solutions is well-regarded as a valuable partner for companies seeking to enhance their customer service capabilities. - 11 reviews for other industries industry - 6 reviews are 5 stars - $1,000,000 – $9,999,999 avg. project cost - Inbound Scheduling for Health-based Company (3.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/24989) - Call Handling Support for Virtual Weight Management Company (4.5/5, Sep 28, 2018): Complete Call Solutions meets call center needs, providing a staff to answer customer calls. They also offer various other services, such as voicemail to email and different reporting options. [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/127262) - Seasonal Phone & Email Support for Accounting Firm (5.0/5, Aug 12, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/136569) - Inbound Appointment Setting for Business Firm (5.0/5, Aug 12, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/136856) - Order Processing for Information Technology Corporation (5.0/5, Aug 12, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/136863) - Online Customer Support for SMB IT Firm (4.5/5, Aug 14, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/136949) - Online Customer Support for Small IT Company (3.5/5, Aug 12, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/137177) - Customer Support Services for Health Service (4.5/5, Aug 23, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/138187) - Call Center Services for SaaS Company (5.0/5, Nov 2, 2018): Complete Call Solutions provided a team to provide basic customer service assistance for a SaaS company. Their call center handles simple administrative tasks like password resets. [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/142700) - Data Entry and Customer Support Services for IT Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/145883) - Business Solutions and Support for IT Services Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/146414) ##### Financial services Experience Complete Call Solutions has received positive feedback from clients in the Financial services industry, highlighting their timely responses and support capabilities. Clients have noted the importance of effective communication and documentation to ensure seamless service. Although some challenges were reported regarding initial setup and Tier I support quality, the overall sentiment reflects satisfaction with Complete Call Solutions' ability to improve efficiency and enhance customer service, making them a viable option for businesses in this sector. - 2 reviews for financial services industry - $50,000 – $199,999 avg. project cost - Customer Assistance Services for Financial Firm (2.5/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/25177) - Product Support for Fintech Company (4.5/5, Oct 2, 2018): Complete Call Solutions provided Tier I phone support. The team had to answer questions, fix reports, and escalate issues as needed. [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/128676) ##### Telecommunications Experience Complete Call Solutions demonstrates strong expertise in the Telecommunications industry, consistently providing excellent customer support and reliable inbound call services. Clients report significant savings in time and cost, with one noting a reduction of 300 hours monthly. The overall sentiment is highly positive, highlighting the company's strengths in security and meeting customer expectations. This positions Complete Call Solutions as a strong candidate for businesses seeking dependable telecommunications support. - 2 reviews for telecommunications industry - 1 review is 5 stars - $200,000 – $999,999 avg. project cost - Service Request Provider for Telecommunications Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/146231) - Customer Phone Support, Telecommunocations Company (4.5/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/146731) ##### Business services Experience Complete Call Solutions has received positive feedback in the Business services industry for its inbound services, which enhance customer care and call management. Clients appreciate the company's professionalism, customized solutions, and ability to seamlessly integrate with their operations. The service is noted for saving time and money while improving customer retention and satisfaction. Overall, Complete Call Solutions is recognized as a valuable partner that alleviates pressure during peak periods, making it a strong contender for businesses seeking reliable support. - 1 review for business services industry - Unknown avg. project cost - Customer Care & Issue Resolution for Business Services Company (4.5/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/146477) ##### Retail Experience Complete Call Solutions has received positive feedback from clients in the Retail industry, highlighting their expertise in handling customer inquiries and processing orders, especially during peak times. Clients appreciate the significant time and cost savings, estimating reductions of 40-50 hours per month and up to $5,000 in monthly expenses. Their strengths include strong customer engagement and industry knowledge, making them a valuable partner for Retail businesses seeking reliable inbound services. - 1 review for retail industry - 1 review is 5 stars - Less than $10,000 avg. project cost - 24-Hour Order Call Center Services for Retail Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/146469) ##### Manufacturing Experience Complete Call Solutions has received positive feedback from clients in the Manufacturing industry, particularly regarding their ability to enhance customer service and efficiency. Clients appreciate the substantial time savings and effective communication provided by Complete Call Solutions, which allows them to focus on core business activities. Overall, the company's strengths lie in their responsive service and ability to streamline operations, making them a suitable partner for manufacturing businesses seeking to improve their service delivery. - 1 review for manufacturing industry - $50,000 – $199,999 avg. project cost - Online Customer Support Services for Manufacturing Firm (4.5/5, Aug 18, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/137907) ##### Automotive Experience Complete Call Solutions has demonstrated significant expertise in the Automotive industry, particularly in managing high volumes of inbound calls during peak times. Clients have praised the company for its speed and effectiveness in routing calls, which has led to a notable 20% increase in revenue for one automotive client. Overall, the sentiment is overwhelmingly positive, highlighting Complete Call Solutions as a reliable partner capable of enhancing operational efficiency and customer service in the Automotive sector. - 1 review for automotive industry - 1 review is 5 stars - Unknown avg. project cost - Inbound Appointment Setting for Automotive Company (5.0/5, Aug 12, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/136824) #### 4.4 out of 5.0 rating for cost What Clients Have Said Clients generally express satisfaction with Complete Call Solutions' pricing and value for money. One client noted a cost-saving of approximately $2,200 to $5,000 per month, while another indicated a saving of thousands of dollars per month in potential customer losses. Many reviews highlight the company's effectiveness in improving service efficiency and customer satisfaction, with one client mentioning a 90% increase in productivity. Overall, the sentiment reflects a strong appreciation for the cost-effectiveness of their services. [Read All Reviews](https://clutch.co/profile/complete-call-solutions?verified=true#reviews) - $50,000 to $199,999 (5 reviews) - $200,000 to $999,999 (4 reviews) - Less than $10,000 (3 reviews) - $10,000 to $49,000 (2 reviews) - $1,000,000 to $9,999,999 (1 reviews) - $10,000,000 + (1 reviews) #### Completed projects in 17 cities - Dover, Delaware (1 projects) - Athens, Georgia (1 projects) - Douglasville, Georgia (1 projects) - Montgomery, Alabama (1 projects) - Indianapolis, Indiana (1 projects) - New York City, New York (1 projects) - Lodi, California (1 projects) - Loma Linda, California (1 projects) - Englewood, Colorado (1 projects) - Bellevue, Washington (1 projects) - Brockton, Massachusetts (1 projects) - Richmond, Virginia (2 projects) - Richmond Hill, Georgia (1 projects) - Chestnut Ridge, New York (1 projects) - Newton Falls, Ohio (1 projects) - Bisbee, Arizona (1 projects) - Elora, Tennessee (1 projects) [View Reviews](https://clutch.co/profile/complete-call-solutions?verified=true#reviews) --- ### [EMS CRM](https://clutch.co/profile/ems-crm) - 250 - 999 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 20% Call Center Services - 20% Customer Service Outsourcing - 20% Sales Outsourcing - 20% SMS Marketing #### Company description EMS CRM is a phone answering service founded in 1998. The agency offers Call Center Services and Back Office Outsourcing, and is midsize. [Visit Website](https://www.emscrm.com) --- ### [xtDirect LLC](https://clutch.co/profile/xtdirect) - 250 - 999 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 20% Unified Communications Consulting & SI - 30% IT Managed Services #### Company description XtDirect LLC, a telephone answering service, was founded in 2001. They provides Call Center Services and IT managed services. [Visit Website](https://xtdirect.com) --- ### [North End Teleservices LLC](https://clutch.co/profile/north-end-teleservices) - 10 - 49 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 25% Back Office Outsourcing - 25% Call Center Services - 25% Market Research - 25% Sales Outsourcing #### Company description North End Teleservices LLC, a Market Research company, was launched in 2015. In Omaha, Nebraska, the team specializes in Market Research and Call Center Services. [Visit Website](http://www.northendteleservices.com/) --- ### [EMS Billing Services Inc.](https://clutch.co/profile/ems-billing-services) - 10 - 49 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 100% Back Office Outsourcing #### Company description EMS Billing Services Inc. Is a Back Office Outsourcing company. Founded in 1995, their team provides Back Office Outsourcing. [Visit Website](https://emsbillingservices.com/) --- ### [AnswerPro](https://clutch.co/profile/answerpro) - $1,000+ minimum project size - 10 - 49 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description AnswerPro is a call center. They were launched in 1956, and their services include Call Center Services. [Visit Website](https://answerpro.com) #### 63% of employees work in Omaha office Omaha, NE 702 N 129th St 10 - 15 employees 8775736981 [See All Locations (2)](https://clutch.co/profile/answerpro#location) --- ### [Grunwald Mechanical Contractors & Engineers](https://clutch.co/profile/grunwald-mechanical-contractors-engineers) - $10,000+ minimum project size - $25 - $49 average hourly rate - 10 - 49 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 100% Customer Service Outsourcing #### Company description Grunwald Mechanical Contractors & Engineers is a Customer Service Outsourcing company. They are in Omaha, Nebraska and have small team. They specialize in Customer Service Outsourcing. [Visit Website](https://www.grunwaldmech.com/) --- ### [Corporate three Design](https://clutch.co/profile/corporate-three-design) - $5,000+ minimum project size - $100 - $149 average hourly rate - 2 - 9 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 20% Call Center Services - 20% Search Engine Optimization - 20% Social Media Marketing - 20% Web Design - 20% Web Development #### Company description Established in 1990, Corporate three Design is a call center service. The team focuses on Call Center Services and Search Engine Optimization. [Visit Website](https://www.corporate3design.com/) --- ### [OBI Creative](https://clutch.co/profile/obi-creative) - $5,000+ minimum project size - $100 - $149 average hourly rate - 10 - 49 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 20% Advertising - 15% Branding - 15% Business Consulting - 15% Public Relations - 20% Sales Outsourcing - 15% Social Media Marketing #### Company description OBI Creative is a small Advertising company founded in 2001. Their services include Advertising and Sales Outsourcing. [Visit Website](http://www.obicreative.com/) --- ### [Peer Sales Agency](https://clutch.co/profile/peer-sales-agency) - 10 - 49 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 20% CRM Consulting and SI - 60% Business Consulting - 20% Sales Outsourcing #### Company description Peer Sales Agency is a Business Consulting company. They are headquartered in Omaha, Nebraska. Their team offers Business Consulting and CRM consulting and SI. [Visit Website](https://peersalesagency.com/) --- ### [Sierra Company](https://clutch.co/profile/sierra-company) - 2 - 9 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 15% Call Center Services - 25% Corporate Training & Coaching - 10% Customer Service Outsourcing - 10% HR Consulting - 7% Recruiting - 8% Staffing - 25% Translation #### Company description Launched in 2017, Sierra Company is a Corporate Training & Coaching company. The team offers Corporate Training & Coaching and Translation and is based in Omaha, Nebraska. [Visit Website](http://www.sierra.company/) --- ### [Kopsa Solutions](https://clutch.co/profile/kopsa-solutions) - $1,000+ minimum project size - $300+ average hourly rate - Freelancer employees - Fort Calhoun, NE #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 70% Business Consulting #### Company description Kopsa Solutions is a Business Consulting company. Based in Fort Calhoun, Nebraska, their small team provides Business Consulting and Back Office Outsourcing. The company was established in 2025. [Visit Website](https://kopsasolutions.com) --- ### [Anequim](https://clutch.co/profile/anequim) - 2 - 9 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 25% Back Office Outsourcing - 25% Call Center Services - 25% Customer Service Outsourcing - 25% Finance & Accounting Outsourcing (FAO) #### Company description Founded in 2006, Anequim is an answering service company. The company specializes in Call Center Services and Back Office Outsourcing. [Visit Website](https://anequim.net/) --- ### [Executive Answering Service](https://clutch.co/profile/executive-answering-service) - 2 - 9 employees - Lincoln, NE #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Executive Answering Service is a phone answering service. They are based in Lincoln, Nebraska and have small team. Their services include Call Center Services. [Visit Website](https://executive-answering.com/) --- ### [Mills Marketing & TeleServices](https://clutch.co/profile/mills-marketing-teleservices) - 2 - 9 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 25% CRM Consulting and SI - 10% Customer Service Outsourcing - 15% Sales Outsourcing - 50% Direct Marketing #### Company description Launched in 2000, Mills Marketing & TeleServices is a Direct Marketing company. The team specializes in Direct Marketing and CRM consulting and SI. [Visit Website](http://www.millsmarketingteleservices.com/) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria. Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them. 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