# Top Call Center Services & Voice Services in Buffalo Recommended Call Centers companies in Buffalo include OnPoint Management Group, Asset Compliant Solutions, Capital Management Services, All Calls Matter, Media Sales Plus Inc, The Virtual Deal, Market Presence, The Connection, Action Telephone, Do Well Design Studio. We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top Call Center Services & Voice Services in Buffalo Ratings Updated: Sep 18, 2026 ### [OnPoint Management Group](https://clutch.co/profile/onpoint-management-group) - 10 - 49 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 10% Content Marketing - 60% Sales Outsourcing - 10% Pay Per Click - 10% Search Engine Optimization - 10% Social Media Marketing #### Company description OnPoint Management Group is a small Sales Outsourcing company. Launched in 2018, the team offers Sales Outsourcing and Social Media Marketing. [Visit Website](https://www.theonpointgroup.com/) --- ### [Asset Compliant Solutions](https://clutch.co/profile/asset-compliant-solutions) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Cheektowaga, NY #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Asset Compliant Solutions, a call center company, is headquartered in Cheektowaga, New York. Their services include Call Center Services. [Visit Website](https://www.acs-cam.com/) --- ### [Capital Management Services](https://clutch.co/profile/capital-management-services) - 50 - 249 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 60% Call Center Services - 40% Customer Service Outsourcing #### Company description Capital Management Services, an answering service company, was established in 2000. The company focuses on Call Center Services and Customer Service Outsourcing, and is midsize. [Visit Website](https://cms-collect.com/) --- ### [All Calls Matter](https://clutch.co/profile/all-calls-matter) - 10 - 49 employees - Kenmore, NY #### Services Provided - Allocation of Expertise by Percentage - 80% Call Center Services - 20% Customer Service Outsourcing #### Company description All Calls Matter, a small call center company, is in Kenmore, New York. Their services include Call Center Services and Customer Service Outsourcing. [Visit Website](https://allcallsmatter.com/) --- ### [Media Sales Plus Inc](https://clutch.co/profile/media-sales-plus) - 50 - 249 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 30% Call Center Services - 30% Search Engine Optimization - 40% Direct Marketing #### Company description Media Sales Plus Inc is a Direct Marketing company established in 2001. The team focuses on Direct Marketing and Search Engine Optimization and is headquartered in Buffalo, New York. [Visit Website](https://www.mediasalesplus.com/) --- ### [The Virtual Deal](https://clutch.co/profile/virtual-deal) - 2 - 9 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 40% Back Office Outsourcing - 30% Email Marketing - 30% Sales Outsourcing #### Company description The Virtual Deal is a Back Office Outsourcing company launched in 2019. The firm provides Back Office Outsourcing and Email Marketing. [Visit Website](https://thevirtualdeal.com/) --- ### [Market Presence](https://clutch.co/profile/market-presence) - $1,000+ minimum project size - $50 - $99 average hourly rate - 2 - 9 employees - Niagara Falls, NY #### Services Provided - Allocation of Expertise by Percentage - 25% Market Research - 15% Marketing Strategy - 60% Sales Outsourcing #### Company description Market Presence is a Sales Outsourcing company. The agency is located in Niagara Falls, New York. Their services include Sales Outsourcing and Market Research. [Visit Website](https://mpmarketpresence.com/) --- ### [The Connection](https://clutch.co/profile/connection) #### 4.5 out of 5 star rating (2 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Jamestown, NY #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 50% Customer Service Outsourcing #### Company description The Connection is a customer support services provider specializing in call handling and telephonic support. Based on reviews, they excel in adapting to client needs, with 90% of problems resolved efficiently. Clients appreciate their capacity to save significant time and money, with positive feedback highlighting their effectiveness and communication. Notably, there are no reported areas for improvement. [Visit Website](https://www.theconnectioncc.com) #### High-quality work Clients have consistently praised The Connection for delivering high-quality work, emphasizing their effectiveness and capacity for innovation. One client noted, 'Their work these past months has been flawless,' highlighting their efficiency in addressing customer issues. Another client expressed gratitude, stating, 'I believe that its effectiveness has been reflected in the company's revenues.' Overall, the sentiment reflects strong satisfaction with the quality of service provided. - Answering Services & Customer Inquiry Support for Products Firm (4.0/5, Aug 11, 2017): Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time. My relationship with the company is limited, but from what I’ve seen, their work is excellent. I do not see anything that needs improvement. [Read Full Review](https://clutch.co/go-to-review/connection/136661) #### Experience in 2 industries The Connection has demonstrated expertise in the Education and Consumer Products industries, with clients noting significant improvements in productivity and customer engagement. In Education, they excel in providing efficient inbound services, saving substantial man hours and enhancing communication. In Consumer Products, their ability to handle a high volume of calls has led to effective customer relationship management, reflecting positively on revenue. Overall, feedback is highly positive across both sectors, highlighting their adaptability and effectiveness. [Read All Reviews](https://clutch.co/profile/connection?verified=true#reviews) ##### Education Experience The Connection has received positive feedback from clients in the Education industry, highlighting their expertise in managing inbound services and enhancing operational efficiency. Clients noted significant time savings, with one organization estimating a reduction of 300 billable man hours monthly. Their ability to adapt to specific needs and consistently exceed expectations reinforces their strength as a service provider. Overall, The Connection is viewed as a valuable partner for educational institutions seeking to improve productivity and customer engagement. - 1 review for education industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Inbound & Outbound Information Management Service for Education Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/connection/146225) ##### Consumer Products Experience The Connection demonstrates strong expertise in providing inbound services tailored for the Consumer Products industry, ensuring effective customer engagement. Clients appreciate their ability to enhance customer service standards, resulting in improved revenues and reduced operational costs. The company's strengths include adaptability, efficiency, and problem-solving capabilities, with clients reporting high satisfaction and minimal need for improvements. Overall, The Connection is well-positioned to support businesses in the Consumer Products sector seeking to optimize client relations. - 1 review for consumer products industry - Unknown avg. project cost - Answering Services & Customer Inquiry Support for Products Firm (4.0/5, Aug 11, 2017): [Read Full Review](https://clutch.co/go-to-review/connection/136661) #### 4.5 out of 5.0 rating for cost What Clients Have Said Clients of The Connection have consistently noted the company's services as cost-effective, often highlighting significant savings in both time and money. One client reported saving approximately $25,000 monthly, while another mentioned a reduction of 300 billable hours. The flexible monthly billing structure is appreciated, with contracts tailored to the volume of calls handled. Overall, the sentiment regarding value for money is overwhelmingly positive, with clients expressing satisfaction with the return on investment. [Read All Reviews](https://clutch.co/profile/connection?verified=true#reviews) - Less than $10,000 (1 reviews) #### 24% of employees work in Jamestown office Jamestown, NY 111 W 2nd St Ste 5000 41 - 49 employees 716.483.3436 [See All Locations (4)](https://clutch.co/profile/connection#location) --- ### [Action Telephone](https://clutch.co/profile/action-telephone) - 10 - 49 employees - Rochester, NY #### Services Provided - Allocation of Expertise by Percentage - 70% Call Center Services - 30% Customer Service Outsourcing #### Company description Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York. [Visit Website](https://www.actiontelephone.com/) --- ### [Do Well Design Studio](https://clutch.co/profile/do-well-design-studio) - Freelancer employees - Hilton, NY #### Services Provided - Allocation of Expertise by Percentage - 20% Branding - 20% Digital Strategy - 20% Marketing Strategy - 20% Sales Outsourcing - 20% Web Design #### Company description Headquartered in Hilton, New York, Do Well Design Studio is a branding firm. Launched in 2009, the team provides Branding and Marketing Strategy. [Visit Website](https://dowelldesignstudio.com/) --- ### [FlashCat](https://clutch.co/profile/flashcat) - $5,000+ minimum project size - $50 - $99 average hourly rate - 50 - 249 employees - Rochester, NY #### Services Provided - Allocation of Expertise by Percentage - 20% Branding - 20% CRM Consulting and SI - 20% Sales Outsourcing - 20% Pay Per Click - 20% Social Media Marketing #### Company description FlashCat is a branding company in Phoenix, Arizona and Rochester, New York. Founded in 2024, the team specializes in Branding and Social Media Marketing. [Visit Website](https://www.flashcat.io) #### 42% of employees work in Rochester office Rochester, NY 115 Liberty Pole Way 2 - 5 employees 6028464622 [See All Locations (2)](https://clutch.co/profile/flashcat#location) --- ### [AnswerPhone](https://clutch.co/profile/answerphone) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Dunkirk, NY #### Services Provided - Allocation of Expertise by Percentage - 37% Call Center Services - 63% Customer Service Outsourcing #### Company description AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services. [Visit Website](http://abetteranswer.net/) #### 1% of employees work in Dunkirk office Dunkirk, NY 4867 West Lake, Rd Suite 102 employees 716.672.5144 [See All Locations (5)](https://clutch.co/profile/answerphone#location) --- ### [Abbott Answering Service](https://clutch.co/profile/abbott-answering-service) - 10 - 49 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Established in 1948, Abbott Answering Service is a small call center service. Their team focuses on Call Center Services. [Visit Website](https://www.abbottanswering.com) --- ### [Key Video Production](https://clutch.co/profile/key-video-production) - $5,000+ minimum project size - $100 - $149 average hourly rate - 2 - 9 employees - Cheektowaga, NY #### Services Provided - Allocation of Expertise by Percentage - 20% Call Center Services - 20% Graphic Design - 60% Video Production #### Company description Key Video Production is a small Cheektowaga, New York-based video production company. Their services include Video Production and Call Center Services. [Visit Website](http://www.keyvideo.com/) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. 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