# Top Call Center Services & Voice Services in Sacramento Recommended Call Centers companies in Sacramento include Wing Assistant, MyOutDesk, Softfile, transcosmos, TeleDirect Call Centers, Golden Goose Marketing, InstinctX, TLC Tech, Inc., Level 9 Virtual, JRivera Associates. We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top Call Center Services & Voice Services in Sacramento Ratings Updated: Sep 17, 2026 ### [Wing Assistant](https://clutch.co/profile/wing-assistant) #### 4.7 out of 5 star rating (36 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Berkeley, CA #### Services Provided - Allocation of Expertise by Percentage - 40% Back Office Outsourcing - 20% Call Center Services - 20% Customer Service Outsourcing - 20% Sales Outsourcing #### Company description Wing Assistant, a provider of Contact Center Services and Customer Support Services, consistently delivers high-quality support, as evidenced by an impressive call answer rate exceeding 95% reported by a client. Approximately 100% of reviewers commend their seamless integration and reliability, praising their dedication and efficiency in handling customer interactions and enhancing business functions. [Visit Website](https://wingassistant.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=clutch-organic) #### Passionate about their work Clients have expressed a strong sentiment regarding the passion exhibited by Wing Assistant's team, particularly highlighting Clyde's attention to detail and commitment to continuous learning. One client noted, "His attention to detail, passion, and continued learning is refreshing to see with a new hire." Overall, the feedback indicates that the team's dedication and engagement positively impact project outcomes and client satisfaction. - Lead Generation Services for Procurement Solutions Company (5.0/5, Dec 23, 2025): I've been impressed with the quality of work we've received from Clyde. His attention to detail, passion, and continued learning is refreshing to see with a new hire and we're seeing the return on our investment already. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/427186) #### Experience in 13 industries Wing Assistant has demonstrated strong capabilities across various industries, including construction, advertising & marketing, healthcare, education, and more. Clients commend their expertise in administrative support, social media management, and data processing, leading to improved operational efficiency and community engagement. The overall sentiment highlights Wing Assistant's proactive communication, timely delivery, and value for cost, making them a suitable partner for businesses seeking support in these sectors. [Read All Reviews](https://clutch.co/profile/wing-assistant?verified=true#reviews) ##### Information technology Experience Wing Assistant has received positive feedback from clients in the Information technology industry for its expertise in lead generation and data collection. Clients appreciate the company's responsiveness, attention to detail, and the quality of work delivered. The ongoing projects demonstrate a strong impact, with measurable outcomes such as active multi-channel campaigns and successful engagement with prospective clients. Overall, Wing Assistant is viewed as a valuable partner for companies looking to enhance their strategic business objectives through tailored IT solutions. - 1 review for information technology industry - 1 review is 5 stars - Unknown avg. project cost - Lead Generation Services for Procurement Solutions Company (5.0/5, Dec 23, 2025): Wing Assistant provides a sales resource who offers lead generation services for a procurement solutions company. The team builds contact lists, imports data into HubSpot, and creates multi-channel campaigns. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/427186) ##### Manufacturing Experience Wing Assistant has demonstrated significant expertise in the Manufacturing industry, particularly in customer service and data management. Clients have praised their seamless integration into existing systems and their ability to provide uninterrupted support, exceeding call answer goals. The positive impact on customer engagement and operational efficiency highlights Wing Assistant's strengths, making them a reliable partner for manufacturing businesses seeking effective support solutions. - 1 review for manufacturing industry - Unknown avg. project cost - Customer Service Outsourcing for Cleaning Systems Company (4.5/5, Jan 13, 2026): Wing Assistant provided customer service support for a cleaning systems company, covering the client's non-business hours on weekdays and providing 24-hour coverage on weekends. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/429629) ##### Construction Experience Wing Assistant has demonstrated significant expertise in the Construction industry, particularly in providing administrative support, real estate due diligence, and document control for land development projects. Clients emphasize their proactive approach, timely delivery, and effective onboarding process, which notably accelerated project initiation. The company's ability to conduct in-depth research and facilitate development approvals adds substantial value, making Wing Assistant a strong contender for businesses looking for reliable support in the Construction sector. - 1 review for construction industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Administrative Support for Land Development Company (5.0/5, Jan 12, 2026): Wing Assistant provides administrative support for a land development company. The team's VA conducts real estate due diligence, researches zoning and utilities, and manages the client's document control. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/429570) ##### Advertising & marketing Experience Wing Assistant demonstrates strong expertise in community management and content creation within the Advertising & marketing industry. Clients have praised their ability to enhance social media engagement and streamline project execution. Feedback emphasizes timely responses, effective strategies, and a seamless alignment with client needs. Overall, the company is recognized for delivering high-quality support that positively impacts community interaction and brand visibility, making it a suitable option for businesses looking to enhance their marketing efforts. - 3 reviews for advertising & marketing industry - 2 reviews are 5 stars - $10,000 – $49,000 avg. project cost - SMM & Content Mktg for Digital Marketing Company (5.0/5, Jun 9, 2023): Wing Assistant develops a social media strategy and creates content for a digital marketing company. The team is responsible for setting a weekly editorial calendar, posting, and responding to comments. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/207871) - Social Media Management for Health Supplements Company (4.0/5, Dec 23, 2025): Wing Assistant provides social media management for a health supplements company. The team is responsible for creating and editing content, managing the content library, and drafting social media posts. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/427211) - SMM Services for Marketing Company (5.0/5, Dec 31, 2025): Wing Assistant provides SMM services for a marketing company. The team handles community management, reviewing comments and messages, moderating content, responding to inquiries, and addressing escalations. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/427934) ##### Education Experience Wing Assistant has received positive feedback in the Education industry, particularly for their effectiveness in customer outreach and marketing efforts. Clients appreciate their punctuality and ease of collaboration, highlighting the significant impact on promotional activities and customer engagement. The company demonstrates strong project management skills, delivering results that enhance marketing strategies and customer satisfaction. Overall, Wing Assistant appears to be a strong partner for businesses in the Education sector seeking to improve outreach and marketing initiatives. - 2 reviews for education industry - 2 reviews are 5 stars - Unknown avg. project cost - Customer Service & Sales Outsourcing for Job Consultancy (5.0/5, May 9, 2025): Wing Assistant provided sales outsourcing services for a job consultancy. The team developed and implemented sales strategies, researched potential clients, and closed leads. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/373072) - Marketing & Outreach Services for Education Company (5.0/5, Dec 16, 2025): Wing Assistant provides ongoing marketing and outreach support for an education company. The team creates promotional materials and messages and reaches out to leads via calls, emails, and text messages. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/425929) ##### Other industries Experience Wing Assistant has consistently received positive feedback from clients in the Other industries sector for its efficient operational support and administrative services. Clients appreciate the quick turnaround times, cost-effectiveness, and high-quality work delivered by the team. The ability to seamlessly integrate into existing workflows has also been highlighted, contributing to increased productivity and enhanced customer satisfaction. Overall, Wing Assistant is viewed as a reliable partner that significantly improves operational efficiency, making it a strong fit for businesses seeking support in the Other industries. - 14 reviews for other industries industry - 12 reviews are 5 stars - $10,000 – $49,000 avg. project cost - Three Virtual Assistants for DeFi Investment Management Firm (5.0/5, Nov 25, 2022): Wing Assistant provides virtual assistant services for a DeFi investment management firm. They've trained assistants to acquire the skills the client needs from them. Three VAs have been assigned to the firm. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/168902) - Data Entry for Reverse Logistics Firm (5.0/5, Nov 28, 2022): Wing Assistant provides data entry services to a reverse logistics firm. They input the client's inventory system data that flows through a Slack channel and use their backend data to issue return labels. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/169220) - Virtual Assistance for Startup (5.0/5, Dec 6, 2022): Wing Assistant has been hired by a startup for virtual assistance on their business. The vendor's responsibilities include customer outreach, social media management, product testing, and market research. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/170580) - Candidate Matching for Recruitment Advertising Solution (5.0/5, Dec 6, 2022): A recruitment advertising solution has partnered with Wing Assistant for recruitment services. Taking into consideration the requirements for job openings, the team matches potential candidates to clients. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/170649) - Virtual Assistant & Content Creation for Mobile App Dev Co (5.0/5, Mar 7, 2023): A mobile app design and development company hired Wing Assistant to provide virtual assistant services, scheduling, and content creation. The team sent proposals and followed up with end customers. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/185354) - Customer Service Outsourcing for Nonprofit Organization (4.5/5, Jun 2, 2023): Wing Assistant provides customer service outsourcing for a nonprofit organization. The team is tasked with client communication, time and task management, content revision, document development, and data entry. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/206203) - Research & Content Marketing for Self-Care Subscription Co (5.0/5, Jun 15, 2023): Wing Assistant helps a self-care subscription company with research, brand reports, and product information emails. They assist with survey information and monitor influencer interaction. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/209332) - Virtual Assistant Services for Family Medicine Practice (5.0/5, Feb 12, 2025): Wing Assistant provides virtual assistant services for a family medicine practice. The team handles scheduling, patient inquiries, billing, data management, and operational support. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/351629) - Back-Office Outsourcing for Surgical Robotics Co (5.0/5, Mar 20, 2025): Wing Assistant provided administrative support for a surgical robotics company. The team aimed to help the client save time. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/361187) - Virtual Assistant for Residential Home Construction Company (5.0/5, Mar 20, 2025): Wing Assistant provided virtual assistant services for a residential home construction company. The team processed invoices in QuickBooks, reported on payables, and pulled emails for real estate agents. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/361200) - Virtual Assistant for Senior Care Guidance Company (4.5/5, Apr 23, 2025): Wing Assistant provides ongoing virtual assistant services for a senior care guidance company. The team is responsible for conducting research and updating data related to rates for the client's care communities. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/369395) - Customer Service for Household Items Liquidity Company (5.0/5, Apr 25, 2025): Wing Assistant provides customer support services for a household items liquidity company. The team is responsible for guiding customers through the device trade-in and pickup process and addressing inquiries. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/369931) - Back Office & Sales Outsourcing for Software Company (5.0/5, May 21, 2025): Wing Assistant provides ongoing virtual assistant services for a software company. The team is responsible for onboarding, providing online support, and conducting sales research. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/376110) - Back Office Outsourcing for Event Planning Platform (5.0/5, Nov 25, 2025): Wing Assistant provides operational support and executive assistance for an event planning platform. The team has uploaded photos for customers, scheduled meetings, and arranged travel. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/421947) ##### Home Services Experience Wing Assistant has received critical feedback from clients in the Home Services industry, particularly regarding the effectiveness of their virtual assistants in managing client communications and administrative tasks. Clients have reported increased workloads and poor project management, with tasks often delayed or inadequately completed. Despite a polished marketing presence, the actual service delivery has not met expectations, indicating a need for improvement in verifying assistant qualifications and providing genuine oversight. - 1 review for home services industry - Less than $10,000 avg. project cost - VA & Customer Service Outsourcing for House Cleaning Company (1.0/5, Sep 23, 2025): Wing Assistant provided virtual assistant services for a house cleaning company. The team managed emails, texts, and phone calls, scheduling, data entry, and follow-ups. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/408122) ##### Medical Experience Wing Assistant has received positive feedback in the Medical industry, specifically from a client in mental health. The company effectively assists with daily tasks, client inquiries, and tracking systems, leading to increased practitioner and client engagement. Clients commend Wing Assistant for its dedication, dependability, and excellent customer service. The timely delivery of projects and strong team culture align well with the needs of healthcare providers, making Wing Assistant a suitable partner for businesses in the Medical industry. - 1 review for medical industry - 1 review is 5 stars - Unknown avg. project cost - Call Center Services for Mental Health Private Practice (5.0/5, Apr 28, 2025): Wing Assistant provides ongoing call center services for a mental health private practice. The team assists the client's staff and patients, provides customer support, and provides daily tracking systems. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/370368) ##### Business services Experience Wing Assistant has received positive feedback within the Business services industry for its ability to streamline operations and enhance efficiency. Clients have praised the company's expertise in providing tailored virtual assistant services, which help businesses manage administrative tasks effectively. The overall sentiment highlights Wing Assistant's responsiveness, high-quality support, and commitment to understanding client needs, making it a strong candidate for businesses seeking reliable administrative assistance. - 4 reviews for business services industry - 2 reviews are 5 stars - Less than $10,000 avg. project cost - Virtual Assistant Services for Biotech Comapny (4.5/5, Dec 2, 2022): A biotech company onboarded Wing Assistant to handle their virtual assistant efforts. The team is in charge of the answer emails, making appointments, researching, and calendaring. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/169937) - Client Services Specialist for Event Planning Company (5.0/5, Dec 8, 2022): Luminary Leaders hired Wing Assistant for a variety of tasks including research, preparing spreadsheets, graphic design, outbound emails and follow-up, appointment scheduling, and website maintenance. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/171111) - VA Team for Web Design Company (5.0/5, Feb 28, 2023): Wing Assistant developed a suite of virtual assistant (VA) services tailored to the client's needs, including website maintenance, customer support, calendar management, budgeting, and other daily operations. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/183370) - Lead Generation Assistance for Nanny Agency (3.5/5, Jun 12, 2023): Wing Assistant assists a nanny agency with their lead generation campaign. Wing Assistant helps with sitters' recruitment and answering phone calls and emails to current and prospective customers. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/208297) ##### Legal Experience Wing Assistant has received positive feedback from clients in the Legal industry, highlighting their expertise in providing part-time administrative support tailored to law firms. Clients appreciate the efficient onboarding process and the ability to increase operational output through services such as data entry and customer service. The overall sentiment reflects satisfaction with Wing Assistant's responsiveness and reliability, making them a strong candidate for legal businesses seeking administrative assistance. - 1 review for legal industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Virtual Assistant Services for Law Firm (5.0/5, Jun 5, 2023): Wing Assistant provides a part-time virtual administrative assistant for a law firm. The assistant helps the client with data entry, scheduling, customer service, and digital form creation. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/206631) ##### Arts, entertainment & music Experience Wing Assistant has demonstrated a strong capability in supporting Arts, entertainment & music companies by effectively reducing management workload through dedicated assistance. Clients have praised Wing Assistant for its high ratings, efficient project management, and exemplary communication, resulting in a measurable increase in ROI. The company's prompt responsiveness and alignment with client values highlight its expertise and strengths, making it a suitable partner for businesses seeking to enhance productivity in the Arts, entertainment & music industry. - 1 review for arts, entertainment & music industry - 1 review is 5 stars - Unknown avg. project cost - Back Office Outsourcing for Arts & Entertainment Company (5.0/5, Jun 5, 2023): An arts and entertainment company has hired Wing Assistant to assist them regarding their daily managerial duties. The team is tasked with reducing the client's workload and management work. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/206559) ##### Real estate Experience Wing Assistant demonstrates significant expertise in the real estate industry, particularly in supporting digital marketing initiatives for property management firms. Clients have praised their team's understanding of marketing needs, seamless communication, and quick responsiveness, which have led to improved operational efficiency. The dedicated support and specific marketing experience of their virtual assistants have made them a preferred choice, ultimately enhancing project outcomes and allowing clients to focus on larger strategic initiatives. - 1 review for real estate industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Digital Marketing Assistant for Real Estate Firm (5.0/5, Feb 18, 2023): Wing Assistant provides ongoing digital marketing campaigns for a real estate and property management firm. The goal is to increase the client's bandwidth. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/181641) ##### Financial services Experience Wing Assistant has proven to be a valuable resource in the Financial services industry, particularly in enhancing operational efficiency through data input and research services. Clients have highlighted the team's promptness, adaptability, and strong communication, enabling better management of deal pipelines. The positive feedback underscores Wing Assistant's ability to understand and meet specific client needs, making it a suitable partner for businesses seeking support in data handling and research within the Financial services sector. - 1 review for financial services industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Data Input & Research for Venture Capital Firm (5.0/5, Jan 12, 2023): Wing Assistant provides data entry and research services for a venture capital firm. The team reviews entries from startups seeking financing, inputs data into the client’s CRM, and does complementary research. [Read Full Review](https://clutch.co/go-to-review/wing-assistant/175723) #### 4.8 out of 5.0 rating for cost What Clients Have Said Overall, clients express positive sentiment regarding the cost and value for money offered by Wing Assistant. Many reviews highlight that the pricing fits within budget constraints and delivers good value for the services provided. For instance, one client noted that they achieved operational efficiency at just 20% of the cost compared to domestic services. Another mentioned that the onboarding process was completed swiftly and cost-effectively, allowing them to focus on core tasks. However, there are some concerns about the consistency of service delivery, suggesting room for improvement in certain instances. [Read All Reviews](https://clutch.co/profile/wing-assistant?verified=true#reviews) - Less than $10,000 (11 reviews) - $10,000 to $49,000 (3 reviews) - $200,000 to $999,999 (1 reviews) #### Completed projects in 4 countries - Canada (2 projects) - Puerto Rico (1 projects) - United States (28 projects) - England (1 projects) This provider is available in 6 time zones: - Greenwich Mean Time (GMT) - Central Standard Time (CST) - Eastern Standard Time (EST) - Pacific Standard Time (PST) - Australia Central Time (ACT) - Australia Eastern Time (AET) This provider is fluent in 1 language: - English [View Reviews](https://clutch.co/profile/wing-assistant?verified=true#reviews) --- ### [MyOutDesk](https://clutch.co/profile/myoutdesk) #### 5 out of 5 star rating (68 reviews) - 1,000 - 9,999 employees - Sacramento, CA #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 30% Customer Service Outsourcing - 15% Finance & Accounting Outsourcing (FAO) - 25% Sales Outsourcing #### Company description MyOutDesk is a versatile provider of Contact Center Services, offering solutions such as Customer Support Services, Inbound and Outbound Call Centers, and Telephonic Support. Reviewers highlight the company’s responsive project management, with 100% of feedback emphasizing timely delivery and high-quality service. Clients appreciate MyOutDesk's culture and the impressive integration of their virtual assistants into existing teams. [Visit Website](https://www.myoutdesk.com) #### Great team Clients consistently praise MyOutDesk for their exceptional team, highlighting the impressive skill level of their virtual assistants. One client noted that their assistant significantly improved transaction efficiency and reduced complaints, while another emphasized the strong talent pool and the company's ability to align with their values. Overall, feedback reflects a highly positive sentiment regarding the team's performance, support, and professionalism, with no reported areas for improvement. #### 3 reviews mention Call Center Services Back Office Outsourcing for Hotel Company 5.0/5 — MyOutDesk provides customer service, IT support, marketing, and administrative assistance for a hotel company. The team handles email marketing, social media posts, process documentation, and data entry. - 3 of 3 Call Center Services reviews are 5 stars - 2 new reviews for Call Center Services in past 6 months - Unknown avg. project cost [Read Full Review](https://clutch.co/go-to-review/myoutdesk/350059) #### 5.0 out of 5.0 rating for cost What Clients Have Said Overall, clients consistently commend MyOutDesk for providing excellent value for money. Many highlighted that the pricing fits their budget while still delivering high-quality service. For instance, one client noted, 'We chose them because they had high ratings and offered good value for the cost.' Another emphasized, 'MyOutDesk has saved us time, eliminated redundancies, and helped us centralize our operations.' The sentiment across reviews indicates a strong appreciation for the balance of cost and service quality. [Read All Reviews](https://clutch.co/profile/myoutdesk?verified=true#reviews) - $10,000 to $49,000 (8 reviews) - Less than $10,000 (3 reviews) - $50,000 to $199,999 (2 reviews) - $200,000 to $999,999 (2 reviews) #### Completed projects in 2 countries - India (1 projects) - United States (54 projects) [View Reviews](https://clutch.co/profile/myoutdesk?verified=true#reviews) --- ### [Softfile](https://clutch.co/profile/softfile) #### 4.3 out of 5 star rating (3 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Sacramento, CA #### Services Provided - Allocation of Expertise by Percentage - 75% Back Office Outsourcing - 10% Call Center Services - 15% Customer Service Outsourcing #### Company description Softfile is a company specializing in Contact Center Services and back-office solutions, including Inbound Call Center and Customer Support Services. The reviews indicate that 100% of clients find their customer service and communication skills commendable, with strengths in cost-effectiveness and delivering timely, accurate results. Areas for improvement were mentioned minimally, highlighting overall satisfaction. [Visit Website](http://www.softfile.com/) #### 3 reviews mention Call Center Services Consumer Products Claims Processing 5.0/5 — - 2 of 3 Call Center Services reviews are 5 stars - Less than $10,000 avg. project cost [Read Full Review](https://clutch.co/go-to-review/softfile/138117) #### Experience in 3 industries Softfile demonstrates expertise across various industries, notably Information Technology, Consumer Products, and Human Resources. Clients commend their strong communication, efficient back office services, and cost-effectiveness. The company has consistently delivered high-quality results, leading to significant time and cost savings for clients. Overall sentiment reflects a strong recommendation for medium to large enterprises seeking reliable support in these sectors. [Read All Reviews](https://clutch.co/profile/softfile?verified=true#reviews) ##### Human Resources Experience Softfile demonstrates strong expertise in providing back office services within the Human Resources industry, with clients praising their accuracy and efficiency. One client noted significant cost savings and recommended Softfile for medium to large companies, highlighting their ability to deliver quality work promptly. Overall sentiment is highly positive, underscoring the provider's strengths in client service and communication, making them a suitable choice for businesses seeking reliable HR support. - 1 review for human resources industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Content Accuracy Services for Health Company (5.0/5, Aug 12, 2017): [Read Full Review](https://clutch.co/go-to-review/softfile/138076) ##### Information technology Experience Softfile has garnered positive feedback in the Information Technology industry, particularly for their customer service and cost-effectiveness. Clients note significant savings, both in time and expenses, while highlighting the provider's reliability in handling inbound calls. With a long-term partnership of five years, clients appreciate Softfile's strength in delivering efficient solutions, although there is room for improvement in certain areas. Overall, the sentiment indicates a strong fit for businesses seeking dependable IT service partnerships. - 1 review for information technology industry - Unknown avg. project cost - Order Processing for Information Technology Firm (3.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/softfile/146688) ##### Consumer Products Experience Softfile has demonstrated strong expertise in the Consumer Products industry, particularly in claims processing for the medical sector. Clients have praised their efficient turnaround times, effective communication, and ability to save costs, with one client noting a monthly saving of $300. The overall sentiment reflects high satisfaction with Softfile's services, identifying them as a reliable partner capable of enhancing operational efficiency and providing quality service tailored to industry needs. - 1 review for consumer products industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Consumer Products Claims Processing (5.0/5, Aug 12, 2017): [Read Full Review](https://clutch.co/go-to-review/softfile/138117) #### 4.3 out of 5.0 rating for cost What Clients Have Said Softfile is recognized for its strong value for money, with clients noting significant cost savings. One review highlighted a monthly saving of $1,500, while another mentioned an estimated savings of 'at least 5 figures.' Clients appreciate the competitive pricing structure, with mentions of package deals and monthly billing. Overall, the sentiment is positive, with users expressing satisfaction over the service's affordability and effectiveness. [Read All Reviews](https://clutch.co/profile/softfile?verified=true#reviews) - Less than $10,000 (1 reviews) - $10,000 to $49,000 (1 reviews) #### Completed projects in 3 cities - Portland, Maine (1 projects) - Providence, Rhode Island (1 projects) - Scottsdale, Arizona (1 projects) [View Reviews](https://clutch.co/profile/softfile?verified=true#reviews) --- ### [transcosmos](https://clutch.co/profile/transcosmos) - $1,000+ minimum project size - < $25 average hourly rate - 10,000+ employees - Sacramento, CA #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 25% Call Center Services - 50% Customer Service Outsourcing - 15% Sales Outsourcing #### Company description Established in 1966, transcosmos is a Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Call Center Services. [Visit Website](http://www.transcosmosomniconnect.com/) #### 50% of employees work in Sacramento office Sacramento, CA 3851 N Freeway Blvd, Suite 100 2 - 5 employees 916-562-2235 [See All Locations (3)](https://clutch.co/profile/transcosmos#location) --- ### [TeleDirect Call Centers](https://clutch.co/profile/teledirect-call-centers) - 250 - 999 employees - Sacramento, CA #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 50% Customer Service Outsourcing #### Company description TeleDirect Call Centers, a call center service and Customer Service Outsourcing company, was launched in 1961. The midsize team provides Call Center Services and Customer Service Outsourcing. [Visit Website](https://www.teledirect.com/) --- ### [Golden Goose Marketing](https://clutch.co/profile/golden-goose-marketing) - $1,000+ minimum project size - $100 - $149 average hourly rate - 2 - 9 employees - Sacramento, CA #### Services Provided - Allocation of Expertise by Percentage - 15% Custom Software Development - 15% Call Center Services - 10% Customer Service Outsourcing - 15% Sales Outsourcing - 15% Pay Per Click - 15% Search Engine Optimization - 15% Web Development #### Company description Golden Goose Marketing is a SEO services firm based in Sacramento, California. Their services include Search Engine Optimization and Pay Per Click. [Visit Website](https://thegoldgoose.com) --- ### [InstinctX](https://clutch.co/profile/instinctx) - 10 - 49 employees - Sacramento, CA #### Services Provided - Allocation of Expertise by Percentage - 16% Back Office Outsourcing - 16% Customer Service Outsourcing - 16% Finance & Accounting Outsourcing (FAO) - 16% Fractional CFO Services - 20% Business Consulting - 16% Sales Outsourcing #### Company description InstinctX is a Business Consulting company founded in 2023. The team offers Business Consulting and Back Office Outsourcing and is based in Sacramento, California and Colombo, Sri Lanka. [Visit Website](https://www.instinctx.io/) --- ### [TLC Tech, Inc.](https://clutch.co/profile/tlc-tech) - 10 - 49 employees - Sacramento, CA #### Services Provided - Allocation of Expertise by Percentage - 15% BI & Big Data Consulting & SI - 10% Call Center Services - 10% Cloud Consulting & SI - 25% IT Managed Services - 15% Cybersecurity - 15% IT Strategy Consulting - 10% Other IT Consulting and SI #### Company description IT managed services company TLC Tech, Inc. Was launched in 2004. The agency provides IT managed services and IT strategy consulting, and is small. [Visit Website](https://www.tlctech.com/) --- ### [Level 9 Virtual](https://clutch.co/profile/level-9-virtual) #### 1 out of 5 star rating (1 reviews) - 50 - 249 employees - Roseville, CA #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 10% Call Center Services - 20% Customer Service Outsourcing - 20% Graphic Design - 20% Social Media Marketing - 20% Web Development #### Company description LEVEL 9 Virtual is a company offering virtual assistant services. Reviews indicate that while they have high ratings, they faced challenges with communication and task management, resulting in a need for micromanagement. Feedback was generally negative, with 100% of reviewers highlighting issues and no recommendations given. [Visit Website](https://www.level9virtual.com/) #### Experience in 1 industry Level 9 Virtual has experience primarily in the consulting industry, where they provided virtual assistance for marketing automation and client support. Feedback highlights challenges with communication and project management, leading to mixed results. While some clients noted timely task completion and customer satisfaction, concerns regarding oversight and team performance were prevalent. Overall, the consulting sector may benefit from their services, but potential clients should consider the noted areas for improvement. [Read All Reviews](https://clutch.co/profile/level-9-virtual?verified=true#reviews) ##### Consulting Experience Level 9 Virtual has received mixed feedback from consulting clients, highlighting expertise in virtual assistance and marketing automation. While some clients noted successful project outcomes, concerns about communication and task management were prevalent. A CEO from a consulting company specifically mentioned issues with poor communication and the need for micromanagement. Overall, potential clients should consider these factors when evaluating Level 9 Virtual's fit for their consulting needs. - 1 review for consulting industry - Less than $10,000 avg. project cost - Virtual Assistance & Marketing for Consulting Company (1.0/5, Nov 1, 2023): LEVEL 9 Virtual provides virtual assistance services for a consulting company. The team was responsible for helping the client manage their marketing automation and client support. [Read Full Review](https://clutch.co/go-to-review/level-9-virtual/246228) #### 1.0 out of 5.0 rating for cost What Clients Have Said Clients have expressed dissatisfaction with Level 9 Virtual's overall value for money, citing poor communication and the need for micromanagement as significant drawbacks. One CEO noted that despite high ratings prompting their choice, the experience did not meet expectations, resulting in a lack of recommendation. The inability to deliver tasks efficiently and the necessity for constant reminders raised concerns about the cost-effectiveness of the services provided. [Read All Reviews](https://clutch.co/profile/level-9-virtual?verified=true#reviews) - Less than $10,000 (1 reviews) --- ### [JRivera Associates](https://clutch.co/profile/jrivera-associates) - 2 - 9 employees - Lodi, CA #### Services Provided - Allocation of Expertise by Percentage - 30% Call Center Services - 30% Sales Outsourcing - 40% Translation #### Company description JRivera Associates is a small Translation company based in Lodi, California. The team focuses on Translation and Call Center Services. [Visit Website](https://www.jriva.com/) --- ### [Telegenisys Inc](https://clutch.co/profile/telegenisys) - 50 - 249 employees - Fairfield, CA #### Services Provided - Allocation of Expertise by Percentage - 45% Back Office Outsourcing - 10% Call Center Services - 15% Customer Service Outsourcing - 10% Financial Consulting - 10% Business Consulting - 10% Sales Outsourcing #### Company description Telegenisys Inc is a Fairfield, California-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing. [Visit Website](https://www.telegenisys.com/) --- ### [TeleContact Resource Services](https://clutch.co/profile/telecontact-resource-services) #### 4.6 out of 5 star rating (4 reviews) - $1,000+ minimum project size - 50 - 249 employees - Riverbank, CA #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 50% Sales Outsourcing #### Company description TeleContact Resource Services is a Contact Center Services provider specializing in outbound call center and telemarketing services. The reviews indicate strong customer satisfaction, with clients noting improvements in audience reach and sales efficiency. Over 75% of reviewers highlight their cost-effectiveness and positive impact on business operations, saving clients time and money while enhancing customer service and telephonic support. [Visit Website](https://trstelemarketing.com) #### Results-oriented TeleContact Resource Services has received positive feedback for being results-oriented, with clients noting significant improvements in outreach and revenue. One client reported a 50% increase in orders and savings of approximately $1,200 monthly. Their efficiency in handling outbound calls and responsiveness to deadlines were highlighted as key strengths, with clients emphasizing that the company effectively targets the right audience to promote products, leading to substantial business growth. - Telemarketing & Lead Generation for Manufacturing Service (5.0/5, Nov 2, 2017): Our company has greatly benefited from Telecontact. We have recently noticed an improved business of around 50% more orders. Their strengths include having worked with the public. They know which audience to contact for your business, they know how to capture the audience, and they know how to bring in the sales. [Read Full Review](https://clutch.co/go-to-review/telecontact-resource-services/25314) #### 4 reviews mention Call Center Services Telemarketing & Lead Generation for Manufacturing Service 5.0/5 — - 3 of 4 Call Center Services reviews are 5 stars - $200,000 – $999,999 avg. project cost [Read Full Review](https://clutch.co/go-to-review/telecontact-resource-services/25314) #### Experience in 4 industries TeleContact Resource Services has demonstrated notable expertise across various industries, including Advertising & Marketing, Manufacturing, Telecommunications, and Business Services. Feedback highlights their strengths in providing efficient outbound services that enhance customer engagement and drive sales growth. Clients report significant time and cost savings, with overall sentiment indicating high satisfaction and effectiveness in promoting products and improving customer service. This provider is well-suited for businesses seeking to expand their outreach and optimize operational efficiency. [Read All Reviews](https://clutch.co/profile/telecontact-resource-services?verified=true#reviews) ##### Advertising & marketing Experience TeleContact Resource Services demonstrates strong capabilities in the Advertising & Marketing sector, providing valuable outbound services that enhance client efficiency and cost savings. Clients appreciate their positive demeanor and effectiveness in handling customer service needs, often reporting significant time and financial savings. Overall, the sentiment towards the company is favorable, making them a suitable choice for businesses seeking reliable support in their marketing efforts. - 1 review for advertising & marketing industry - $10,000 – $49,000 avg. project cost - Outbound Telemarketing Services for Advertising Company (3.5/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/telecontact-resource-services/25325) ##### Manufacturing Experience TeleContact Resource Services has received positive feedback from clients in the Manufacturing industry, highlighting their expertise in targeted outreach and effective sales call execution. Clients have reported a significant increase in orders, with one noting a 50% improvement in business performance. Their efficient communication, responsiveness, and ability to save costs while generating new business make them a valuable partner for manufacturing firms looking to expand their audience and improve sales. Overall, sentiment is overwhelmingly positive, with clients expressing satisfaction with their services. - 1 review for manufacturing industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Telemarketing & Lead Generation for Manufacturing Service (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/telecontact-resource-services/25314) ##### Telecommunications Experience TeleContact Resource Services has received positive feedback in the Telecommunications sector, particularly for their efficiency in customer verification and outbound services. Clients highlight their capability to save time and money while enhancing customer contact. The company's strengths are well recognized, indicating robust expertise in managing outbound communication and generating new business opportunities, making them a strong candidate for organizations seeking reliable partners in the Telecommunications industry. - 1 review for telecommunications industry - 1 review is 5 stars - $1,000,000 – $9,999,999 avg. project cost - Telecommunications Company Customer Verification (5.0/5, Aug 16, 2017): [Read Full Review](https://clutch.co/go-to-review/telecontact-resource-services/137336) ##### Business services Experience TeleContact Resource Services has demonstrated strong expertise in providing outbound telemarketing and customer service solutions within the Business services industry. Clients report significant cost savings, enhanced efficiency, and productivity improvements, with one client noting a monthly savings of approximately $2,000. Their ability to conduct sales calls and address customer concerns promptly has been highlighted as a key strength, positioning them as a reliable partner for businesses seeking effective outsourcing solutions. - 1 review for business services industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Business Services Company Telemarketing (5.0/5, Aug 14, 2017): [Read Full Review](https://clutch.co/go-to-review/telecontact-resource-services/137543) #### Completed projects in 3 cities - Dallas, Texas (1 projects) - San Jose, California (1 projects) - Bowling Green, Kentucky (1 projects) [View Reviews](https://clutch.co/profile/telecontact-resource-services?verified=true#reviews) --- ### [Telecom, Inc.](https://clutch.co/profile/telecom) #### 5 out of 5 star rating (2 reviews) - $1,000+ minimum project size - $25 - $49 average hourly rate - 50 - 249 employees - Oakland, CA #### Services Provided - Allocation of Expertise by Percentage - 24% Call Center Services - 60% Customer Service Outsourcing - 16% Sales Outsourcing #### Company description Telecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement. [Visit Website](http://www.telecominc.com) #### High-quality work Telecom, Inc. consistently delivers high-quality work, as highlighted by clients who praised their impressive agents and effective communication. One client noted that Telecom's team significantly improved their customer service operations, enabling seamless handling of transactions and enhancing the overall customer experience. Another client appreciated the positive attitude and dedication to incorporating feedback, stating that Telecom met expectations despite working with lower quality leads. Overall, feedback reflects a strong sentiment toward Telecom's commitment to quality and client satisfaction. - Customer Support Services for Furniture Company (5.0/5, Feb 16, 2023): The quality of the agents was very impressive. They all were able to learn our business very quickly, access our dashboards seamlessly and perfect the call scripts in a short amount of time. They are a highly coachable team that allowed us to move quickly and scale without pain. [Read Full Review](https://clutch.co/go-to-review/telecom/181418) #### Experience in 2 industries Telecom, Inc. has garnered positive feedback in the Energy & Natural Resources and Manufacturing sectors. Clients from the Energy industry appreciated the company's proactive communication and client service, achieving expected sales outcomes. In Manufacturing, Telecom excelled in managing customer service operations, significantly enhancing customer experience and contributing to sales growth. Overall, their strengths lie in effective communication, quality training, and adaptability, making them a suitable partner for companies focused on customer service and sales enhancement. [Read All Reviews](https://clutch.co/profile/telecom?verified=true#reviews) ##### Energy & natural resources Experience Telecom, Inc. demonstrates strong expertise in the Energy & natural resources sector, particularly in community solar sales. Clients commend their proactive communication and dedication to incorporating feedback, fostering a positive client relationship. One client highlighted their effective sales strategies and impressive client service, noting that Telecom met expectations despite lower lead quality. Overall, their commitment to client satisfaction and adaptability positions them as a reliable partner for projects in the Energy & natural resources industry. - 1 review for energy & natural resources industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Call Center Services for Solar Sales Company (5.0/5, Feb 24, 2023): Telecom, Inc. provided call center services for a solar sales company. The team contacted prospective investors to help them learn and invest in solar energy. [Read Full Review](https://clutch.co/go-to-review/telecom/182723) ##### Manufacturing Experience Telecom, Inc. has demonstrated strong expertise in supporting the Manufacturing industry, particularly in enhancing customer service operations. A General Manager of a furniture company highlighted their ability to manage customer inquiries effectively, resulting in increased sales and improved customer experiences. The client praised the agents' quick adaptation to the business's needs and their proactive communication style. Overall, Telecom, Inc. is positioned as a reliable partner for Manufacturing businesses seeking to optimize customer service and drive sales growth. - 1 review for manufacturing industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Customer Support Services for Furniture Company (5.0/5, Feb 16, 2023): A furniture company hired Telecom, Inc. to manage and scale their customer service operation. The team was tasked with servicing customers across US time zones. They handled calls, chats, and service issues. [Read Full Review](https://clutch.co/go-to-review/telecom/181418) #### 4.8 out of 5.0 rating for cost What Clients Have Said Clients consistently highlight Telecom, Inc.'s competitive pricing and overall value for money. One client noted their decision was influenced by Telecom's willingness to offer flexible payment terms, while another emphasized their rates as favorable for high-quality service. The positive sentiment is reinforced by comments on Telecom's effective communication and the agents' ability to enhance customer experience, contributing to unexpected sales growth. Overall, clients appreciate the balance of cost and quality in Telecom's services. [Read All Reviews](https://clutch.co/profile/telecom?verified=true#reviews) - $10,000 to $49,000 (1 reviews) - $50,000 to $199,999 (1 reviews) --- ### [Gadgetsick](https://clutch.co/profile/gadgetsick) - $10,000+ minimum project size - < $25 average hourly rate - 2 - 9 employees - Concord, CA #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 50% IT Managed Services #### Company description Founded in 2019, Gadgetsick is a call center company and IT managed services company. Their services include Call Center Services and IT managed services. [Visit Website](http://www.gadgetsick.com) --- ### [Five9](https://clutch.co/profile/five9) #### 2.5 out of 5 star rating (2 reviews) - $100 - $149 average hourly rate - 250 - 999 employees - San Ramon, CA #### Services Provided - Allocation of Expertise by Percentage - 10% Call Center Services - 60% CRM Consulting and SI - 20% ERP Consulting and SI - 10% Other IT Consulting and SI #### Company description Five9 is a company specializing in Salesforce integration and contact center operations, providing services such as software implementation and team training. The reviews indicate mixed feedback, with one client expressing dissatisfaction due to communication issues and advising against working with them, while another praised their project completion focus, responsiveness, and customer service, highlighting their success in enhancing efficiency and sales. Overall, 50% of the reviews were positive, while 50% were negative. [Visit Website](http://www.five9.com/) #### Helpful Clients have expressed high satisfaction with Five9's responsiveness and project management capabilities. One reviewer highlighted their diligence in project completion and prompt communication, noting that Five9's team often reaches out directly to troubleshoot issues, particularly during transitions. The ability to diagnose technical problems was also praised as highly effective. Overall sentiment indicates that Five9 is helpful and committed to ensuring client success, despite some feedback regarding their software interface needing updates. - Sales & Marketing Support for Legal Service Access Firm (4.0/5, Jul 29, 2020): When we transitioned to work from home, Five9 was really helpful in troubleshooting some of the issues my team was dealing with. The team went so far as to reach out to my team members directly to help them troubleshoot issues. They went above and beyond in that regard when we made that transition. Also, their ability to diagnose technical problems is excellent. Five9 provides really structured approaches to finding solutions. It’s very helpful. [Read Full Review](https://clutch.co/go-to-review/five9/25697) #### Experience in 2 industries Five9 has received mixed feedback across industries. In Financial Services, clients noted challenges with communication and integration, suggesting potential clients seek alternative vendors. Conversely, in the Legal sector, Five9 is praised for their project management, diligence, and technical support, which significantly improved operational efficiency and lead management. Overall, they demonstrate strengths in responsiveness and problem-solving in Legal, while clients in Financial Services highlight communication as an area for improvement. Organizations in the Legal industry may find them to be a better fit. [Read All Reviews](https://clutch.co/profile/five9?verified=true#reviews) ##### Financial services Experience Feedback from the financial services industry indicates that while Five9 possesses strong software implementation capabilities, challenges in communication, particularly across time zones, have hindered project success. Clients highlight the need for improved support in Salesforce integration and training, with one reviewer expressing dissatisfaction with the overall process. Despite these concerns, the provider's project management strengths and effective software solutions suggest potential clients should carefully evaluate their communication practices before engagement. - 1 review for financial services industry - $10,000 – $49,000 avg. project cost - Sales Force Support & Training for Finance Company (1.0/5, May 24, 2022): A finance company engaged with Five9 for ongoing Salesforce integration, training, and support. [Read Full Review](https://clutch.co/go-to-review/five9/20288) ##### Legal Experience The reviews highlight Five9's strong expertise in enhancing legal service operations through effective contact center solutions. Clients commend their prompt communication, project completion focus, and adept troubleshooting, particularly during transitions to remote work. The impact on operational efficiency and sales growth is notable, positioning Five9 as a valuable partner in the Legal industry. However, some feedback points to the need for interface improvements. Overall, their commitment to client success makes them a suitable choice for legal service firms. - 1 review for legal industry - $10,000 – $49,000 avg. project cost - Sales & Marketing Support for Legal Service Access Firm (4.0/5, Jul 29, 2020): Five9 was hired to improve a legal service access firm’s autodialing efforts. The team worked to automate dialing to prioritize new leads while continuing to nurture older leads. [Read Full Review](https://clutch.co/go-to-review/five9/25697) #### 2.8 out of 5.0 rating for cost What Clients Have Said Client feedback on Five9 indicates mixed sentiments regarding overall value and cost. One client invested $20,000–$30,000 but faced significant communication issues, advising potential customers to seek alternatives. Conversely, another client, who spent between $10,000–$50,000, praised Five9 for their diligent project management and timely responses, emphasizing the positive impact on efficiency and sales. Overall, while some clients recognize the value in project execution, concerns about communication and outdated software may affect perceived value for money. [Read All Reviews](https://clutch.co/profile/five9?verified=true#reviews) - $10,000 to $49,000 (2 reviews) --- ### [Reliable Receptionist](https://clutch.co/profile/reliable-receptionist) - $1,000+ minimum project size - < $25 average hourly rate - 2 - 9 employees - Walnut Creek, CA #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Reliable Receptionist is an answering service. The Walnut Creek, California-based team offers Call Center Services. [Visit Website](http://www.ReliableReceptionist.com) --- ### [Call24 Communications](https://clutch.co/profile/call24-communications) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Pleasant Hill, CA #### Services Provided - Allocation of Expertise by Percentage - 75% Call Center Services - 25% Customer Service Outsourcing #### Company description Call24 Communications, an answering service, is located in Pleasant Hill, California. Founded in 1985, the team focuses on Call Center Services and Customer Service Outsourcing. [Visit Website](http://www.call24.com/) --- ### [Packet Fusion](https://clutch.co/profile/packet-fusion) - 250 - 999 employees - Pleasanton, CA #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Midsize answering service Packet Fusion, is in Pleasanton, California and Pleasanton, California. Their services include Call Center Services. [Visit Website](https://www.packetfusion.com/) --- ### [Numa](https://clutch.co/profile/numa) #### 5 out of 5 star rating (5 reviews) - 10 - 49 employees - Oakland, CA #### Services Provided - Allocation of Expertise by Percentage - 40% Call Center Services - 40% Customer Service Outsourcing - 20% Sales Outsourcing #### Company description Numa is a communications solutions company offering services such as automated call management and text messaging integration for businesses. The reviews indicate a high level of customer satisfaction, with approximately 100% of reviewers emphasizing their exceptional customer service and efficiency. Clients appreciate Numa's ability to enhance communication accessibility and streamline operations, which has been critical in retaining customers and improving overall service delivery. [Visit Website](https://www.numa.com) #### Exceptional performance Clients have expressed exceptional satisfaction with Numa's performance, highlighting its transformative impact on their operations. One salon owner noted that Numa enables continuous communication with guests, allowing for 24/7 business operation without physical presence. The feedback emphasizes outstanding customer service, with one client stating, 'I have always had nothing short of amazing support for any questions.' Overall, Numa is praised for its ability to deliver exceptional service and enhance client experiences. - Voice Services for Salon (5.0/5, Mar 19, 2020): The service allows for all of our team to continue to give nothing short of exceptional service & experience to our guests. [Read Full Review](https://clutch.co/go-to-review/numa/39476) #### Experience in 5 industries Numa has demonstrated considerable expertise in the Arts, Beauty & Cosmetics, Retail, Real Estate, and Hospitality industries. Clients commend Numa for enhancing customer communication, improving service efficiency, and facilitating seamless operations. In the Beauty and Retail sectors, feedback highlights increased appointment bookings and effective call management. In Real Estate and Hospitality, users appreciate the quick response capabilities and customized solutions. Overall, Numa is viewed favorably across these industries for its exceptional customer service and impactful technological solutions. [Read All Reviews](https://clutch.co/profile/numa?verified=true#reviews) ##### Arts, entertainment & music Experience Numa has demonstrated strong expertise in supporting Arts, entertainment, and music businesses through effective communication solutions. A client from a boutique salon highlighted Numa's ability to facilitate continuous guest engagement, even during challenging times, which underscores their impact on operational efficiency. The exceptional customer service provided by Numa has been consistently praised, making them a reliable partner for small business owners in the industry seeking to enhance client interactions without compromising service quality. - 1 review for arts, entertainment & music industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Voice Services for Salon (5.0/5, Mar 19, 2020): Numa handles the voice services for a salon. Their team answers and directs phone calls for salon hours and location information, appointment setting, and more. [Read Full Review](https://clutch.co/go-to-review/numa/39476) ##### Beauty & Cosmetics Experience Numa has received positive feedback from clients in the Beauty & Cosmetics industry, particularly for enhancing communication flexibility. One salon noted that Numa's texting and appointment booking capabilities significantly improved client interaction and satisfaction. The company's efficiency and responsiveness were highlighted as strengths, contributing to increased bookings. Overall, Numa is positioned as a supportive partner for beauty businesses seeking to streamline client communications and enhance service accessibility. - 1 review for beauty & cosmetics industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Text Services for Salon (5.0/5, Mar 5, 2020): A beauty salon hired Numa to help with texting and call forwarding. Clients can now book appointments and ask questions by texting the same phone number as the salon's landline any hour of the day. [Read Full Review](https://clutch.co/go-to-review/numa/30028) ##### Retail Experience Numa has received positive feedback from retail clients, particularly in enhancing customer service responsiveness. A notable client, Potomac River Running, praised Numa for effectively addressing missed calls through an automated message management system, which significantly improved customer engagement. The company's expertise in tailoring solutions to meet specific retail needs, along with proactive support and continuous improvements, underscores its strengths. Overall, Numa is well-positioned as a reliable partner for businesses in the retail industry seeking to enhance customer interaction. - 1 review for retail industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Call Management Service for Athletic Shoe Retailer (5.0/5, Mar 1, 2020): Numa customized and rolled out their proprietary call response solution to an athletic shoe retailer. The solution used AI technology to address missed calls and manage messages. [Read Full Review](https://clutch.co/go-to-review/numa/26985) ##### Real estate Experience Numa has proven to be a valuable partner for real estate clients, particularly in student housing. Their customized solutions enhance communication by efficiently managing call volumes and responding to leasing inquiries, thus minimizing lost opportunities. Clients commend Numa's seamless integration and responsive support, highlighting their commitment to client satisfaction. Though minor transcription issues occur, overall sentiment is overwhelmingly positive, making Numa an excellent choice for real estate businesses seeking to improve operational efficiency. - 1 review for real estate industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Virtual Receptionist Service for Property Management (5.0/5, Feb 25, 2020): Numa has provided call-answering services for a student housing building. Their team set up a sophisticated text-notification system to enable the client to respond to after-hours calls in a timely manner. [Read Full Review](https://clutch.co/go-to-review/numa/147288) ##### Hospitality & leisure Experience Numa has demonstrated notable expertise in the Hospitality & Leisure sector, particularly through their innovative communication solutions. Clients have praised Numa for enhancing customer engagement by facilitating quick, text-based responses to inquiries, significantly improving service efficiency. Feedback highlights the seamless integration process and exceptional support, which contributed to increased customer satisfaction and reduced staffing costs. Overall, Numa's capabilities make them a strong candidate for businesses seeking to optimize communication and service in the hospitality industry. - 1 review for hospitality & leisure industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Phone Messaging Service for Surfside Grille (5.0/5, Feb 24, 2020): Numa set up a phone-based messaging service that automatically answers common customer questions. It allows stakeholders to send text messages to restaurant guests from their landline number. [Read Full Review](https://clutch.co/go-to-review/numa/146092) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients generally express strong satisfaction with Numa's cost-effectiveness and value for money. One reviewer highlighted their investment of approximately $150 per month, finding it essential for managing call volume and enhancing customer service. Another client noted that Numa's service significantly reduced the need for additional staffing, thus saving costs. Overall, the sentiment reflects that Numa delivers excellent service and support, while offering a competitive pricing structure that meets the needs of small to medium-sized businesses. [Read All Reviews](https://clutch.co/profile/numa?verified=true#reviews) - Less than $10,000 (5 reviews) #### Completed projects in 5 cities - Washington, District of Columbia (1 projects) - Kansas City, Missouri (1 projects) - Pasadena, California (1 projects) - Portland, Oregon (1 projects) - Virginia Beach, Virginia (1 projects) [View Reviews](https://clutch.co/profile/numa?verified=true#reviews) --- ### [Performant](https://clutch.co/profile/performant) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Livermore, CA #### Services Provided - Allocation of Expertise by Percentage - 20% Accounting - 80% Call Center Services #### Company description Performant is an answering service launched in 1976. The team focuses on Call Center Services and Accounting. [Visit Website](https://performantcorp.com/) --- ### [SaaScend](https://clutch.co/profile/saascend) - 10 - 49 employees - Concord, CA #### Services Provided - Allocation of Expertise by Percentage - 20% CRM Consulting and SI - 20% Application Management & Support - 20% Demand Generation Marketing - 20% Business Consulting - 20% Sales Outsourcing #### Company description CRM consulting and SI company SaaScend is based in Concord, California. The team specializes in CRM consulting and SI and Application Management & Support. [Visit Website](https://www.saascend.com/) --- ### [Custom Communications](https://clutch.co/profile/custom-communications) - 10 - 49 employees - Livermore, CA #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Custom Communications, an answering service company, is located in Livermore, California. Established in 1980, the team offers Call Center Services. [Visit Website](http://we-answer4you.com/) --- ### [NaqviX](https://clutch.co/profile/naqvix) - $5,000+ minimum project size - $25 - $49 average hourly rate - 10 - 49 employees - San Ramon, CA #### Services Provided - Allocation of Expertise by Percentage - 10% AI Agents - 15% Custom Software Development - 10% Back Office Outsourcing - 10% Call Center Services - 10% Application Management & Support - 10% Customer Service Outsourcing - 15% Mobile App Development - 5% Social Media Marketing - 15% Web Development #### Company description NaqviX is a custom software development company. Established in 2017, the firm provides Custom Software Development and Web Development. [Visit Website](https://www.naqvix.com/) --- ### [Scale Support](https://clutch.co/profile/scale-support) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Berkeley, CA #### Services Provided - Allocation of Expertise by Percentage - 15% Back Office Outsourcing - 30% Call Center Services - 40% Customer Service Outsourcing - 15% Sales Outsourcing #### Company description Scale Support, a Customer Service Outsourcing company, is based in Berkeley, California. They provide Customer Service Outsourcing and Call Center Services. [Visit Website](https://scalesupport.co/) --- ### [Direct Line](https://clutch.co/profile/direct-line) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Berkeley, CA #### Services Provided - Allocation of Expertise by Percentage - 55% Call Center Services - 30% Customer Service Outsourcing - 15% Sales Outsourcing #### Company description Direct Line is a call center company. They are located in Berkeley, California and have midsize team. They specialize in Call Center Services and Customer Service Outsourcing. [Visit Website](https://www.directlineinc.com/) --- ### [Topaz Services](https://clutch.co/profile/topaz-services) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Oakland, CA #### Services Provided - Allocation of Expertise by Percentage - 60% Call Center Services - 40% Customer Service Outsourcing #### Company description Topaz Services, a phone answering service, is in Oakland, California. They offer Call Center Services and Customer Service Outsourcing and were founded in 1986. [Visit Website](http://www.topazservices.com/) --- ### [ALFATEK](https://clutch.co/profile/alfatek) - $100 - $149 average hourly rate - 2 - 9 employees - Concord, CA #### Services Provided - Allocation of Expertise by Percentage - 20% Branding - 20% Cybersecurity - 20% Sales Outsourcing - 20% Search Engine Optimization - 20% Social Media Marketing #### Company description ALFATEK is a Concord, California-based branding agency. They offer Branding and Social Media Marketing. [Visit Website](https://alfatek.team/) --- ### [PIVOT Agency](https://clutch.co/profile/pivot-agency) - 10 - 49 employees - Walnut Creek, CA #### Services Provided - Allocation of Expertise by Percentage - 20% Branding - 20% Business Consulting - 20% Market Research - 20% Sales Outsourcing - 20% Sports Marketing #### Company description PIVOT Agency is a branding company. The Walnut Creek, California-based firm was established in 2013. Their team specializes in Branding and Market Research. [Visit Website](https://pivot-agency.com/) --- ### [Cannmore](https://clutch.co/profile/cannmore) - $5,000+ minimum project size - 2 - 9 employees - San Ramon, CA #### Services Provided - Allocation of Expertise by Percentage - 25% Fractional CMO Services - 25% Business Consulting - 50% Sales Outsourcing #### Company description Cannmore is a Sales Outsourcing company launched in 2022. The small team offers Sales Outsourcing and Business Consulting. [Visit Website](https://www.cannmore.com) --- ### [A&H Billing Specialties](https://clutch.co/profile/ah-billing-specialties) - 2 - 9 employees - Livermore, CA #### Services Provided - Allocation of Expertise by Percentage - 35% Back Office Outsourcing - 30% Business Consulting - 35% Sales Outsourcing #### Company description Back Office Outsourcing company A&H Billing Specialties is based in Livermore, California. They offer Back Office Outsourcing and Sales Outsourcing and were launched in 1999. [Visit Website](https://ahbilling.com/) --- ### [Vanaa Tech LLC](https://clutch.co/profile/vanaa-tech) - $5,000+ minimum project size - $25 - $49 average hourly rate - 50 - 249 employees - San Ramon, CA #### Services Provided - Allocation of Expertise by Percentage - 40% AI Development - 20% Call Center Services - 40% Customer Service Outsourcing #### Company description Established in 2023, Vanaa Tech LLC is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Artificial Intelligence. [Visit Website](https://vanaarcm.com/) --- ### [Vouris](https://clutch.co/profile/vouris) - 10 - 49 employees - Pleasanton, CA #### Services Provided - Allocation of Expertise by Percentage - 25% Back Office Outsourcing - 25% Call Center Services - 25% Business Consulting - 25% Sales Outsourcing #### Company description Business Consulting company Vouris specializes in Business Consulting and Call Center Services. They were launched in 2020. [Visit Website](https://www.vouris.com/) --- ### [Abeda Digital Services](https://clutch.co/profile/abeda-digital-services) - 50 - 249 employees - Mountain House, CA #### Services Provided - Allocation of Expertise by Percentage - 10% Content Marketing - 10% Content Writing Services - 10% Graphic Design - 10% Mobile & App Marketing - 10% Performance Marketing - 10% Sales Outsourcing - 10% Pay Per Click - 10% Search Engine Optimization - 10% Social Media Marketing - 10% Video Production #### Company description Abeda Digital Services, a social media marketing firm, was launched in 2013. The team offers Social Media Marketing and Content Marketing and is in Mountain House, California. [Visit Website](https://www.abedadigital.com/) --- ### [Daevara Consulting](https://clutch.co/profile/daevara-consulting) - $1,000+ minimum project size - 2 - 9 employees - Concord, CA #### Services Provided - Allocation of Expertise by Percentage - 10% Call Center Services - 10% Business Consulting - 20% Pay Per Click - 25% Search Engine Optimization - 35% Web Development #### Company description Daevara Consulting is a web development firm. They offer Web Development and Search Engine Optimization and are headquartered in Concord, California. [Visit Website](https://www.daevara.com) --- ### [WHM Creative](https://clutch.co/profile/whm-creative-0) - 10 - 49 employees - Oakland, CA #### Services Provided - Allocation of Expertise by Percentage - 10% Advertising - 10% Branding - 10% Content Marketing - 10% Email Marketing - 10% Media Planning & Buying - 10% Sales Outsourcing - 10% Search Engine Optimization - 10% Social Media Marketing - 10% Web Design - 10% Web Development #### Company description Launched in 2009, WHM Creative is a small Advertising company based in Oakland, California. Their team offers Advertising and Branding. [Visit Website](https://whmcreative.com/) --- ### [ezyteams](https://clutch.co/profile/ezyteams) - < $25 average hourly rate - 50 - 249 employees - San Ramon, CA #### Services Provided - Allocation of Expertise by Percentage - 40% Back Office Outsourcing - 10% Customer Service Outsourcing - 10% Finance & Accounting Outsourcing (FAO) - 10% HR Outsourcing - 10% Recruitment Process Outsourcing - 10% Sales Outsourcing - 10% Staffing #### Company description Ezyteams is a Back Office Outsourcing company. They are headquartered in San Ramon, California and have midsize team. They focus on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO). [Visit Website](https://ezyteams.net) --- ### [Father Son Locksmith Store](https://clutch.co/profile/father-son-locksmith-store-22) - 10 - 49 employees - El Cerrito, CA #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 20% Building Security Services - 20% Commercial Property Management - 20% Business Consulting - 20% Sales Outsourcing #### Company description Business Consulting company Father Son Locksmith Store was established in 1979. The small team offers Business Consulting and Back Office Outsourcing. [Visit Website](http://www.ElCerrito.Father-Son-Locksmith-Store.com) --- ### [Grey Matter Marketing, Inc.](https://clutch.co/profile/grey-matter-marketing) - 10 - 49 employees - Alamo, CA #### Services Provided - Allocation of Expertise by Percentage - 10% AI Development - 15% Branding - 10% Content Writing Services - 10% Generative AI - 10% Market Research - 15% Public Relations - 10% Sales Outsourcing - 10% Search Engine Optimization - 10% Social Media Marketing #### Company description Grey Matter Marketing, Inc. Is a branding company. Headquartered in Alamo, California, their small team provides Branding and Public Relations. The agency was established in 2006. [Visit Website](https://www.greymattermarketing.com/) --- ### [Safe & Key Shop](https://clutch.co/profile/safe-key-shop-16) - 10 - 49 employees - Oakland, CA #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 15% Commercial Property Management - 30% Business Consulting - 25% Sales Outsourcing #### Company description Safe & Key Shop is a Business Consulting company. Launched in 1988, the firm offers Business Consulting and Back Office Outsourcing. [Visit Website](http://www.Oakland.Safe-Key-Shop.com) --- ### [Doctor Billing Experts](https://clutch.co/profile/doctor-billing-experts) - $1,000+ minimum project size - 10 - 49 employees - Modesto, CA #### Services Provided - Allocation of Expertise by Percentage - 33% Back Office Outsourcing - 33% Call Center Services - 34% Customer Service Outsourcing #### Company description Doctor Billing Experts, a Customer Service Outsourcing company, was established in 2023. Headquartered in Modesto, California, the team provides Customer Service Outsourcing and Call Center Services. [Visit Website](https://www.doctorcredentialings.com) --- ### [The One Page Business Plan Company](https://clutch.co/profile/one-page-business-plan-company) - 10 - 49 employees - San Ramon, CA #### Services Provided - Allocation of Expertise by Percentage - 30% Content Writing Services - 50% Business Consulting - 20% Sales Outsourcing #### Company description The One Page Business Plan Company is a Business Consulting company. The agency is headquartered in San Ramon, California. Their services include Business Consulting and Content Writing Services. [Visit Website](https://onepagebusinessplan.com/) --- ### [LQ Digital](https://clutch.co/profile/lq-digital) - $100,000+ minimum project size - $150 - $199 average hourly rate - 250 - 999 employees - Oakland, CA #### Services Provided - Allocation of Expertise by Percentage - 10% Call Center Services - 10% Conversion Optimization - 10% Demand Generation Marketing - 10% Digital Strategy - 5% Performance Marketing - 15% Affiliate Marketing - 25% Search Engine Optimization - 15% Social Media Marketing #### Company description LQ Digital, a SEO services firm, offer Search Engine Optimization and Social Media Marketing. They were established in 2006. [Visit Website](https://lqdigital.com/) --- ### [Direct Line Tele Response](https://clutch.co/profile/direct-line-tele-response) - < $25 average hourly rate - 50 - 249 employees - Berkeley, CA #### Services Provided - Allocation of Expertise by Percentage - 90% Call Center Services - 10% Customer Service Outsourcing #### Company description Launched in 1979, Direct Line Tele Response is a call center. The midsize team offers Call Center Services and Customer Service Outsourcing. [Visit Website](http://www.directlineanswers.com) --- ### [Elagoon Business Solutions](https://clutch.co/profile/elagoon-business-solutions) - < $25 average hourly rate - 250 - 999 employees - Sacramento, CA #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Headquartered in Kolkata, India and Sacramento, California, Elagoon Business Solutions is an answering service. They provide Call Center Services. [Visit Website](https://www.elagoonites.com) #### 1% of employees work in Sacramento office Sacramento, CA 4604 Lexington Crossing Lane employees 18444640752 [See All Locations (3)](https://clutch.co/profile/elagoon-business-solutions#location) --- ### [Echo Sports Marketing](https://clutch.co/profile/echo-sports-marketing) - 2 - 9 employees - Berkeley, CA #### Services Provided - Allocation of Expertise by Percentage - 10% Event Management - 10% Business Consulting - 10% Market Research - 10% Marketing Strategy - 10% Sales Outsourcing - 10% Social Media Marketing - 20% Sports Marketing - 10% Staffing - 10% Direct Marketing #### Company description Echo Sports Marketing, a Sports Marketing company, is in Berkeley, California. The team offers Sports Marketing and Direct Marketing. [Visit Website](http://www.echosports.com/) --- ### [New Connections](https://clutch.co/profile/new-connections) - 50 - 249 employees - Berkeley, CA #### Services Provided - Allocation of Expertise by Percentage - 80% Call Center Services - 20% Customer Service Outsourcing #### Company description New Connections is a midsize Berkeley, California-based call center. Their services include Call Center Services and Customer Service Outsourcing. [Visit Website](http://www.connectcom.com) --- ### [Hartley and Associates](https://clutch.co/profile/hartley-associates) - 10 - 49 employees - Santa Rosa, CA #### Services Provided - Allocation of Expertise by Percentage - 80% Call Center Services - 20% Customer Service Outsourcing #### Company description Founded in 1979, Hartley and Associates is a small Santa Rosa, California-based call center. Their services include Call Center Services and Customer Service Outsourcing. [Visit Website](https://hartley-associates.com/) --- ### [ClearCaptions, LLC](https://clutch.co/profile/clearcaptions) - 50 - 249 employees - Roseville, CA #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Founded in 2011, ClearCaptions, LLC is a midsize Roseville, California-based answering service. Their team focuses on Call Center Services. [Visit Website](https://clearcaptions.com) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. 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