ATTCK, LLC.

BACKGROUND

Please describe your company and position.

I am the WageWatch of WageWatch

Describe what your company does in a single sentence.

Empower employees to police their paychecks, automatically detect wage underpayments, and connect them with legal counsel to find out more information or advance their potential claims.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ATTCK, LLC. to accomplish?

• App downloads and user engagement
• Product and website design

SOLUTION

How did you find ATTCK, LLC.?

Referral

Why did you select ATTCK, LLC. over others?

• Good value for cost
• Referred to me
• Camaraderie

How many teammates from ATTCK, LLC. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Dennis, serving as the project lead and technical architect from Attck, has overseen full-stack development, UX/UI implementation, infrastructure deployment, and third-party integrations for the WageWatch mobile app. His work has spanned from concept to post-launch execution.  Key deliverables include the design wireframes, summary reports, and website development. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Daily active users and conversions of users to legal leads.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Dennis from Attck’s project management team was highly responsive, detail-oriented, and proactive. He maintained consistent communication throughout the project lifecycle, ensuring that timelines, deliverables, and feedback loops were clear and manageable.

Items were generally delivered on time, or if there was any delay, Dennis communicated it early with a realistic updated timeline and explanation. They work collaboratively to adjust priorities when needed.  Dennis made a genuine effort to understand project goals and quickly incorporated changes or feedback. He didn’t just act as a task manager but rather, he often anticipated needs and provided helpful solutions or alternatives before issues became problems.

Overall, Dennis and the team bring a reliable and calm presence to project management that keeps things on track and makes the process smoother. I would recommend him and Attck for projects that require steady coordination and clear communication.

What was your primary form of communication with ATTCK, LLC.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The commitment and persistence Dennis offered.

Are there any areas for improvement or something ATTCK, LLC. could have done differently?

Not at this time. 

BACKGROUND

Please describe your company and position.

I am the General Manager of Physique Swimming

Describe what your company does in a single sentence.

We provide a range of swimming programs and American Red Cross certification courses as well as pool management services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ATTCK, LLC. to accomplish?

• Update and modernize our website
• Simplify our online UX
• Increase traffic to our website

SOLUTION

How did you find ATTCK, LLC.?

We have worked with them previously.

Why did you select ATTCK, LLC. over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ATTCK, LLC. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The main objective of our project was to modernize our website to better represent our brand and improve the customer experience, with the ultimate goal of creating more business. After an initial audit, we prioritized a logical navigation structure, simplified homepage and sitemap, updated media content and a standardized display of information. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen a decrease in customer communication regarding not being able to find information or utilize the site. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very professional and responsive to our feedback, questions, and needs. The project was managed efficiently timewise and we were always able to get in contact easily and meet virtually when needed. 

What was your primary form of communication with ATTCK, LLC.?

Email or Messaging App

What did you find most impressive or unique about this company?

The knowledge of the industry and being able to approach our project and business needs from a customer's perspective. 

Are there any areas for improvement or something ATTCK, LLC. could have done differently?

Overall we are very happy with the project.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a retail-technology, social-shopping startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ATTCK, LLC?

We needed to launch our MVP site.

SOLUTION

What was the scope of their involvement?

First, they designed the flow and layout of the site. Then, they helped us build the site and find the right offshore developers to do the development work. They also did the graphic design for us and project managed the offshore developers.

What is the team composition?

We worked with Masahiro (Art Director, UI Designer), Dennis (Founder), Gary (Former Producer), Steve (Copywriter), and Katie (Interactive Producer), who’s taken over as project manager.

How did you come to work with ATTCK, LLC?

My business partner found them. She liked a website they’d developed so she reached out to them via a cold call.

How much have you invested with them?

We’ve spent around $184,000 with them.

What is the status of this engagement?

We’ve been working together since June 2018. We’re in the final weeks before launch so we’re going to be transitioning away from working with them as we fund full-time employees.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been working with them for two years now, which speaks to the quality of their work. We’ve had our ups and downs like in any relationship, including when Gary was let go last year and the ball was dropping a bit without a project manager. We’ve got it back under control now, however. They’re great to bounce ideas off of.

How did ATTCK, LLC perform from a project management standpoint?

Well, stuff took too long to get done. Our mobile was supposed to be done in three months but it took nine. A lot of things that were supposed to be pushed out by end-of-day or end-of-week would take weeks to get out. This was very frustrating, especially when you’re a startup and time is of the essence to launch. The work was good but the pace was terrible.

What did you find most impressive about them?

Dennis is smart and great at his job. The company has great ideas, as well.

Are there any areas they could improve?

Their one flaw would be management. Dennis wears a lot of hats and is juggling a lot of projects so sometimes you have to really hound him to get him to focus on you. This was hard without a set project manager but Katie is filling that role for us now.

Do you have any advice for potential customers?

Be patient and make sure you have a dedicated project manager on your side.

BACKGROUND

Introduce your business and what you do there.

I oversee website content for a global nonprofit organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ATTCK, LLC?

We needed to rebuild our outdated website. 

SOLUTION

What was the scope of their involvement?

ATTCK worked alongside our web design partner to build the backend of our new website, based on our guidelines and branding. They built the platform on WordPress, and incorporated custom features and the Apache Traffic Server plugin. Following a discovery phase, they moved into two-week development sprints and launched a beta site that we've continued to iterate on since.

What is the team composition?

We work with a project manager, two developers, and others on their team as needed.

How did you come to work with ATTCK, LLC?

Our branding and design partner had worked with them in the past and recommended a few web developers to us, including ATTCK. After speaking with them, we thought they'd be easy to work with and they seemed to understand our design philosophy and needs. They were also competitively priced.

What is the status of this engagement?

We started working together in May 2017 and the site went live by September. They continue to work with us to implement additional features and functionality.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website ATTCK built is extraordinarily better than the site we had before. They've helped us tell our story at a global level through a more modern, user-friendly, and mobile-responsive platform.

How did ATTCK, LLC perform from a project management standpoint?

Their team delivered on budget and on time, even when certain tasks were accelerated. They were very responsive, staying in touch with us daily through the two-week sprints.

What did you find most impressive about them?

Their level of responsiveness sets them apart. They're always willing to adapt as our requirements change and work well around our needs.

BACKGROUND

Introduce your business and what you do there.

I was a digital strategist at a large nonprofit in New York City.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ATTCK, LLC?

At the time, my organization had a very outdated website, so we really needed someone to redesign and modernize the site in a way that, one: was cost effective, and two: did some smart storytelling so that the work of the organization and its grantees, as well as its mission, was obvious.

SOLUTION

What was the scope of their involvement?

We had them on a retainer before the revamp to do maintenance and support on the existing site, which was a non-responsive, Drupal site. From there, we walked through the pros and cons of rebuilding the website, what the potential budget could look like, and what we wanted to accomplish. After receiving internal approval, we sat down with ATTCK and mapped out what we knew had to be in Version 1 of a launch vs. what we wanted to implement down the road. We divided the work into timed segments to get a robust look at everything: wireframing designs, development, testing, and then the launch.

One of the big keys for the rebuild was ensuring that a non-developer would be able to change 85%—90% of the site’s content without calling in a developer. To accomplish that, they built a custom WordPress site with a lot of templates that would give us design flexibility and freedom when it came to building out new pages and editing existing ones. Outside of the primary website, I’ve also worked with them on two other websites for conferences that my organization was putting on.

What is the team composition?

We had a primary producer that I stayed in touch with, but there was a also a main designer, a senior and a junior level engineer, and a UX resource.

How did you come to work with ATTCK, LLC?

Originally, they were referred through an old colleague that I knew. In terms of the vetting process for – we onboarded them in an emergency situation where we had some folks leave the organization and had an urgent need for web developers. I got connected with them pretty quickly and they stepped in and did great work and were very flexible on pricing, which was a big thing. When it came time to find a long-term partner, ATTCK earned their way into that conversation. We vetted a few other agencies – some that were more focused on Drupal – but ended up going with ATTCK because of their exiting rapport with us and their highly-flexible agreement and cost structures. As a nonprofit, we really had to keep costs in mind. ATTCK was able to both work with us during the high points and then not charge us too much during the low points.

How much have you invested with them?

We’ve spent about $200,000 so far.

What is the status of the engagement? 

We’ve been working together since July 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We got great feedback from both donors and colleagues that they really enjoyed the experience. That website is definitely a success story. When we started working with ATTCK we cut our developer bill in half without losing quality.

How did ATTCK, LLC perform from a project management standpoint?

They were involved with myself and all of our other internal stakeholders to understand site requirements from different viewpoints like communication, security, and fundraising. They worked with a lot of different internal teams to accurately map out all of their needs and ensure that we weren’t going to miss anything when we built the site.

They’re reliable and I can always reach out to them and pick their brain on things. They take initiative in terms of setting out schedules and keeping us on them, which frees me up to focus more on non-web projects. They’re also great at bringing in other assets that can spit out great ideas. Finally, their developers are always very good at troubleshooting and finding work arounds for things.

What did you find most impressive about them?

Their technological folks’s ability to explain complex technology to people who don’t have a good grasp of it is extremely helpful. Essentially, they would break down something for me which I could then turn around and present to the CFO or CMO. Without those kinds of explanations, you can’t get budget approval and you can’t build internal faith and trust in a vendor. It’s a critical piece that a lot of other vendor’s I’ve worked with haven’t had.

Are there any areas they could improve?

Nothing jumps off the table. Obviously, everyone can certainly improve, but they were just everything I needed. There was sometimes when our communication wasn’t fully in sync – we might go weeks without talking. Even that turned out to be a good thing though because it made me trust what they were doing.

Any advice for potential customers?

I would say to always do your homework on your vendor. Have thorough conversations with them about your project and what the demands are so that you know precisely what they specialize in. Make sure that what they do well aligns with what you need done.