Belkins

BACKGROUND

Please describe your company and position.

I am the Vice President, Sales & Business Development of Alectric Renewables

Describe what your company does in a single sentence.

Alectric Renewables is a turn-key solar developer providing Net Metered solar PV systems to commercial property owners and industry in Ontario, Upstate New York, and Alberta.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Belkins to accomplish?

• Generate a consistent stream of qualified leads interested in our solutions.
• Schedule high-quality appointments with decision-makers and key stakeholders within potential client organizations
• Expand our presence and market penetration in the targeted regions through effective outreach and engagement.
• Benefit from Belkins' expertise to refine our ideal client profile, messaging, and outreach strategies for maximum impact.
• Measure and track the outcomes of the appointment-setting efforts to assess the campaign's success and make data-driven adjustments.

SOLUTION

How did you find Belkins?

Online Search

Why did you select Belkins over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Belkins were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Belkins in March to assist us in generating high-quality appointments with potential industry clients who are interested in our solutions. Belkins took on the responsibility of prospecting and reaching out to potential clients on our behalf. They assisted in defining our target audience, crafted a tailored outreach strategy, generated leads, and secured appointments with key decision-makers. 

Throughout our engagement, Belkins successfully booked 85 appointments with potential clients, resulting in meaningful discussions. At the initial stage, we had some challenges with our ICP and target audience. But Belkins efficiently established a functional process and swiftly organized a campaign that started generating positive responses within a few weeks. Communication was consistently strong, facilitating a smooth collaboration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve got 85 high-quality appointments with potential clients, as well as the initiation of productive discussions during these meetings. Additionally, the campaign initiated by Belkins began generating positive responses within just a few weeks, underscoring its effectiveness in reaching our target audience and generating interest in our solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of responsiveness, Belkins was highly attentive to our needs. They maintained open and effective communication channels, promptly addressing any questions or concerns we had. Their willingness to collaborate and adapt their strategies as needed was a valuable aspect of our partnership. Belkins exhibited a strong project management approach, delivering items on time and proactively responding to our requirements, which greatly contributed to the success of our engagement.

What was your primary form of communication with Belkins?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out as most impressive and unique about Belkins was their ability to provide valuable insights and guidance right from the start of our collaboration. They played a pivotal role in refining our ideal client profile, crafting a tailored outreach strategy, and effectively implementing their approaches.

Are there any areas for improvement or something Belkins could have done differently?

The exceptional professionalism and proficiency demonstrated by Belkins during our collaboration exceeded all expectations, leaving no room for improvement or recommendations for alternative approaches.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of a media company

Describe what your company does in a single sentence.

We are a fully licensed music service for business. We provide a suite of music streaming solutions for restaurant, retail, and hospitality spaces. We build the human experience into every aspect of our business — on-boarding, support, music selection and customer experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Belkins to accomplish?

• Expand our business and customer portfolio
• Increase our sales pipeline through effective lead generation
• Engage potential clients by addressing pain points and targeting key decision-makers (VPs)
• Schedule appointments with qualified leads to facilitate business growth

SOLUTION

How did you find Belkins?

• Online Search
• Clutch Site

Why did you select Belkins over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Belkins were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our collaboration with Belkins primarily revolved around utilizing their expertise in appointment setting and lead generation. Belkins created an effective outreach approach for us that successfully addressed potential clients' pain points and engaged key decision-makers. This approach resonated well with our target audience, leading to fruitful outcomes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Approximately 5,500 high-quality leads generated An impressive open rate ranging between 45-50% reached An average response rate of 5-9% achieved, highlighting the effectiveness of their engagement strategies A remarkable total of 45 appointments scheduled over a span of 4 and a half months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Belkins has consistently met deadlines and delivered items as promised, showcasing a high level of professionalism and commitment. This aspect of their service significantly contributed to the overall success of the project.

What was your primary form of communication with Belkins?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The greatest thing about Belkins was their ability to understand our business model and tailor their strategies accordingly. Their proficiency in identifying pain points and addressing them with a personalized approach played a crucial role in engaging potential clients effectively. This unique skill set demonstrated their dedication to delivering results that aligned with our goals.

Are there any areas for improvement or something Belkins could have done differently?

There have been some very minor issues with clearly identifying prospective markets but the impressive communication from the Belkins team has sorted out anything that comes up. Otherwise, I can't remember any others as our collaboration with Belkins has been overwhelmingly positive.

BACKGROUND

Please describe your company and position.

I am the Head of growth of a Software Company

Describe what your company does in a single sentence.

all-in-one software for professional service providers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Belkins to accomplish?

• To generate a consistent stream of high-quality leads.
• To enhance email campaign effectiveness and engagement
• To equip our sales team with tools and training for better performance.
• To support business growth and expansion.
• To efficiently manage sales processes, allowing us to focus on other core activities.

SOLUTION

How did you find Belkins?

Clutch Site

Why did you select Belkins over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Belkins were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Belkins identified and qualified potential leads, crafted personalized email campaigns, provided sales team resources and training, offered performance analytics, and gave strategic insights. These efforts collectively contributed to our business growth and success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased the number of high-quality leads by 35%. 
• Achieved a 45% higher open rate and a 30% higher response rate compared to previous campaigns. 
• Improved sales team conversion rates by 20% after implementing their sales enablement strategies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Belkins consistently delivered items on time, meeting deadlines effectively. Their responsiveness to our needs was impressive. They promptly addressed inquiries and adjustments, ensuring a smooth and collaborative working relationship. Their ability to adapt to changing requirements and maintain open lines of communication greatly contributed to the project's success. Their project management demonstrated a high level of professionalism and a commitment to client satisfaction.

What was your primary form of communication with Belkins?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their personalized approach, coupled with their expertise in lead generation, email outreach, and sales enablement, set them apart. Belkins truly felt like a strategic partner invested in our business's growth and success, making them stand out in the field of appointment setting and sales agencies.

Are there any areas for improvement or something Belkins could have done differently?

In my experience with Belkins, there's not much to dislike. However, if I had to point out a potential area for improvement, it would be their pricing, which might be higher compared to some other service providers. Nonetheless, considering the quality of their services and the results they deliver, the investment remains justified.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a software development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Belkins?

We needed lead generation and prospecting services.

SOLUTION

What was the scope of their involvement?

Belkins performs email marketing campaigns to reach prospects and set up appointments. Initially, the team had agreed to deliver 30 leads. However, we’ve barely received five leads. Our initial target market was North America, but since Belkins hasn’t performed well in this area, I’ve asked them to prospect in European and Asian markets. I’ve even helped Belkins reach out to prospects and have given them different approaches. 

What is the team composition?

I’ve worked with 3–4 teammates from Belkins, including Nadiia (Account Manager) and the head of sales. There is usually a group of four teammates in our calls, but only one person takes the lead. 

How did you come to work with Belkins?

I found Belkins on Clutch.

How much have you invested with them?

We’ve provided Belkins with an advanced payment of $12,200, which would be the payment for two months of work. 

What is the status of this engagement?

We started our conversations with Belkins in September 2022 and signed our engagement contract in January 2023. 

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

Belkins has taken a long time to deliver leads that aren’t based on the procedure we’ve explained. Shortly after we provided the initial invoice for $12,200, Belkins sent a second invoice, although we hadn’t received any quality results yet. 

We’ve kept increasing our target audience and region; however, nothing fruitful has come out. I’ve written emails to Belkins asking what they can do to cover up for the poor performance, and they’ve responded by saying they have a new head of sales and that they’ve done a fantastic job as promised; however, I don’t see the fantastic job. 

How did Belkins address the challenges that arose?

Belkins had one of our domains for marketing purposes. I asked for the domain back, and after getting it, I asked Belkins’ salesperson what they could do about the poor performance, and they replied by saying they had given their best shot in this project. 

After delivering the five leads, I immediately told Belkins that two of the leads weren’t good quality and that one of the leads didn’t show up for our appointment. We’ve had conversations on Slack and given them feedback on every call about this issue, but the results haven’t changed. 

Describe the impact this engagement has had on your business.

We’ve seen zero revenue for our payment. Initially, Belkins said they were asking for the advanced payment because they wanted to ensure we would stick around, and this payment would help them perform better. Belkins has said they wanted to feel monetarily secured, but it doesn’t make any sense to pay $12,200 and not get any results in return. 

Belkins claims to be great at appointment setting; however, the team hasn’t been able to deliver appointments. Anything else Belkins does well doesn’t matter anymore. I don’t need fancy presentations and reports; they could send an email with the number of appointments because that would mean they’re doing their job, but we haven’t received that. 

How was project management handled?

There isn’t anything wrong with Belkins’ communication process. We meet once a week, and Belkins shows us a prospecting report. The team creates fancy charts about the prospects they’ve reached, and most of the time, these reports say they had tried to send 500 emails but didn’t receive any response. 

Eight months have gone by, and Belkins still hasn’t received a response. I wouldn’t say it’s a project management issue; I just don’t know if Belkins has put their best resources into our campaigns. Initially, Nadiia was leading our project; however, she was absent for a while, and this impacted our engagement. 

Is there anything that the vendor did well or that you would consider a strength?

No.

What advice do you have for clients with similar needs to yours?

I don’t recommend paying Belkins in advance. They will make up stories of why you should pay them in advance but don’t do it because it doesn’t work. I can’t back off fully because I have already paid them.

The only reason I hired Belkins was because they’ve said they had their own software that makes their email marketing stand out from the rest of the market, but I haven’t seen any results. Belkins performs general email campaigns, but honestly, I could’ve hired a different company that would send emails for me to set up appointments because Belkins isn’t talking to anyone. 

Company Responses

BACKGROUND

Please describe your company and position.

I am the Business Development Manager of a Health & Wellness Company

Describe what your company does in a single sentence.

We offer effective and sustainable solutions for common skin conditions based on good bacteria which protect, strengthen and repair the skin's natural protective layer, the skin microbiome.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Belkins to accomplish?

• Assist us in expanding our client base and increasing our sales pipeline
• Generate a consistent stream of high-quality leads interested in our products
• Schedule appointments with decision-makers
• Tailor outreach strategies to our target audience.

SOLUTION

How did you find Belkins?

Online Search

Why did you select Belkins over others?

High ratings

How many teammates from Belkins were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Belkins' involved executing precise email outreach campaigns, meticulously identifying and engaging potential leads within our specific industries. Their primary goal was to book calls with key decision-makers who could benefit from our solutions. Their efforts ensured a seamless approach to lead generation and appointment setting, ultimately driving our business growth in a highly targeted manner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Belkins’ email outreach efforts resulted in 27 appointments within 3 months, and part of those prospects are currently in the process of signing NDAs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Belkins' project management was excellent throughout our collaboration. They delivered appointments on time and remained highly responsive to our evolving needs and preferences. They were great in adapting to our requirements and communicating.

What was your primary form of communication with Belkins?

Virtual Meeting

What did you find most impressive or unique about this company?

What we liked most was their ability to succeed in a narrow and challenging market. In addition, we are very pleased with the tangible results in a relatively short period of time.

Are there any areas for improvement or something Belkins could have done differently?

It's challenging to identify areas for improvement. Belkins' performance exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am a Director of TMD Holdings

Describe what your company does in a single sentence.

TMD Holdings is a manufacturer and sourcing firm dedicated to providing innovative flexible solutions across a variety of market segments including consumer products, banking/financial, pet, consumer electronics, entertainment, food service, telecommunication, government, educational, medical, industrial, and advertising specialties among others.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Belkins to accomplish?

• Book appointments with potential clients interested in purchasing our excess sanitizer wipes stock
• Shift the focus to our new offering: helping US companies source goods globally at better pricing and quality
• Generate a steady stream of qualified leads and opportunities
• Move opportunities through our sales pipeline, aiming for successful deals

SOLUTION

How did you find Belkins?

• Online Search
• Referral

Why did you select Belkins over others?

• High ratings
• Pricing fit our budget

How many teammates from Belkins were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved two distinct phases. Initially, Belkins was responsible for securing appointments for our surplus sanitizer wipes. They successfully booked 16 calls over 2 months. However, only 3 of these calls resulted in opportunities due to changing market demand. 

In the second phase, focusing on our global sourcing service, Belkins arranged 11 calls in just 5 weeks. At least 3 of these prospects are progressing positively through our sales pipeline. Their efforts significantly enhanced our sales opportunities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

16 calls within 2 months were scheduled for our first campaign and 11 calls in 5 weeks for the second one.3 promising opportunities currently progressing through the pipeline. Our successful collaboration has led to a 3-month extension. Overall improvement in potential deal flow achieved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Belkins showed how to handle projects well. Appointments were consistently scheduled on time. They remained responsive, adjusting strategies promptly when market dynamics shifted. Their agile approach and timely delivery aligned well with our needs.

What was your primary form of communication with Belkins?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Belkins swiftly switched strategies when our offering changed, ensuring their efforts remained relevant. Their capacity to respond promptly to dynamic market conditions while maintaining a high level of service is impressive.

Are there any areas for improvement or something Belkins could have done differently?

Closer alignment with changing market trends could have yielded better results. However, we acknowledge the unpredictability of such situations and appreciate Belkins' proactive adjustments in response to the evolving landscape.

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of a consulting company

Describe what your company does in a single sentence.

We power digital transformation for science-based businesses in materials science, chemistry, semiconductors, energy, and pharma; our technology and deep scientific expertise enable faster discovery and continuous innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Belkins to accomplish?

• Develop and launch email campaigns
• Identify and qualify potential leads for our product
• Convert cold prospects into potential customers
• Book 7 quality meetings per month according to the contract

SOLUTION

How did you find Belkins?

• Online Search

Why did you select Belkins over others?

• High ratings
• Range of services and flexibility matched out needs

How many teammates from Belkins were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Belkins designed and launched email outreach campaigns for us. From the very beginning we were focused on two target audiences — "laboratories" and R&D organizations. The initial campaign, targeting laboratories, faced challenges with appointment activity. However, in collaboration with Belkins we swiftly responded by devising new strategies to enhance the results. In the third month of our partnership, they successfully booked 14 appointments, exceeding our expectations for that month.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Scheduled 14 relevant appointments in one month, instead of 7 under the contract
• Created the data-driven strategy and swift adjustments that ensured engagement and ROI
• Achieved tangible growth in our sales pipeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Belkins managed projects well. We were pleased with their quick adaptation to early marketing issues and response to our changing demands. Their ability to assess data, develop strategies, suggest ideas, and give answers quickly helped achieve the required results.

What was your primary form of communication with Belkins?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The things that stood out most about Belkins were their flexibility in working with us and that they were always focused on getting results. The way they used data to drive their decision-making, their strategic mindset, and their ability to collaborate well with our team demonstrated their professionalism and commitment.

Are there any areas for improvement or something Belkins could have done differently?

We encountered a slight delay at the start and did not achieve the desired outcome initially. But then the final result exceeded our expectations. So this issue is not really an area for improvement.

BACKGROUND

Please describe your company and position.

I am the Head of sales of an information technology company

Describe what your company does in a single sentence.

We offer software testing & quality assurance services for mobile, web, and desktop applications and custom testing tool development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Belkins to accomplish?

• Generate qualified appointments with decision-makers in target industries.
• Grow our customer base and increase our revenue.

SOLUTION

How did you find Belkins?

Online Search

Why did you select Belkins over others?

Guarantees for a number of leads per month

How many teammates from Belkins were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We initially engaged with Belkins in October 2021 for a 3-month period, which was extended for an additional 6 months starting in February due to the positive outcomes and immediate company growth goals. Belkins was responsible for reaching out to potential clients on our behalf, engaging in lead generation activities, and scheduling appointments for our sales team. 

We successfully booked 65 appointments within 9 months, exploring various industries. Moreover, we recently closed two deals from the leads generated by Belkins.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 65 appointments booked within a 9-month period. 
• Successful closure of a long-term deal. 
• Increase in the number of qualified leads generated. 
• Expansion of the sales pipeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Belkins was great in project management throughout our time working together. They were very responsive to our needs, always making sure to promptly address any specific requirements or requests we had during the project.

What was your primary form of communication with Belkins?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ability to generate leads from different industries and markets, as well as their transparency and progress of our collaboration. They always provided detailed reports, pre-meeting notes, statistics, data, and were responsive to custom requests. Their level of diligence and attention to detail was on point, which helped our collaboration be successful.

Are there any areas for improvement or something Belkins could have done differently?

Better prospect pre-qualification to match our ICP.

BACKGROUND

Please describe your company and position.

I am the Co-founder of GroupFund

Describe what your company does in a single sentence.

GroupFund's online donation platform for groups of all sizes makes fundraising easy and simple, allowing schools, sports or dance teams, bands, choirs, and youth groups to receive the support they need.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Belkins to accomplish?

• Lead generation

SOLUTION

How did you find Belkins?

Clutch Site

Why did you select Belkins over others?

• High ratings
• Good value for cost

How many teammates from Belkins were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

During our collaboration, Belkins ran some outreach campaigns, with open rates exceeding 80% and reply rates of over 15%. During 5 months of our collaboration, Belkins managed to book a total of 46 appointments, perfectly aligning with their commitment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Belkins achieved open rates of over 80% in the outreach campaigns. The reply rates exceeded 15%. The team successfully booked a total of 46 appointments over a period of 5 months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Belkins were spot on when it came to delivering items on time. They were quick to respond and take action whenever we had a need or request. Their responsiveness made our collaboration run smoothly.

What was your primary form of communication with Belkins?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to generate such high engagement and interest sets them apart and showcases their expertise in connecting with potential clients. And that’s great.

Are there any areas for improvement or something Belkins could have done differently?

We have no suggestions for changes or improvements.

BACKGROUND

Please describe your company and position.

I am the Content Writer of a customer data platform (CDP)

Describe what your company does in a single sentence.

We are an omnichannel CDP helping medium-sized e-commerce instantly get more sales from their shoppers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Belkins to accomplish?

• Develop a demand generation strategy aligned with our ICP and target market.
• Increase our sales pipeline by acquiring new clients.
• Implement effective outbound email campaigns to engage potential clients.
• Provide consultation and assistance in CRM integration, specifically with HubSpot.

SOLUTION

How did you find Belkins?

Clutch Site

Why did you select Belkins over others?

• High ratings
• Good value for cost

How many teammates from Belkins were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Belkins began by developing a comprehensive list of prospects tailored to our ICP and target market. Using this list, they conducted a series of highly effective outbound email campaigns to engage potential clients and schedule initial meetings. 

Additionally, Belkins provided valuable consultation on CRM and helped us integrate HubSpot into our operations, a decision that greatly benefited us. Belkins exceeded our expectations by consistently surpassing the monthly meeting goals we had set for them.

The weekly meetings we had with the Belkins team proved to be productive and insightful. Their messaging strategy and execution were excellent, allowing us to refine our approach and achieve consistent success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They consistently exceeded our monthly meeting goals, generating a high number of qualified leads and appointments. This resulted in a substantial increase in our sales pipeline and improved conversion rates from prospects to clients. The integration of HubSpot CRM, guided by Belkins, enhanced our sales process efficiency, leading to streamlined operations and better lead and deal management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Belkins delivered items on time, demonstrating their commitment to meeting deadlines and ensuring a smooth workflow. 

What was your primary form of communication with Belkins?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They promptly addressed any concerns or inquiries we had, providing proactive support and guidance throughout the project.

Are there any areas for improvement or something Belkins could have done differently?

There is simply nothing negative to say about Belkins; their professionalism and effectiveness were impressive.