Big Leap

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing at Coastal Pools, a full-service custom pool and outdoor living company. We design, build, and remodel custom residential and commercial swimming pools, spas, and other outdoor living spaces in Maryland and Delaware. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Leap?

We needed to redesign our website and maximize our SEO efforts.

SOLUTION

What was the scope of their involvement?

Big Leap has built and maintained our website. The team has delivered a fantastic website and continues to help us build it out and maintain it, keeping us ahead of our competition in the market. Big Leap also helps increase our organic rankings and traffic through content optimization and build-outs.

What is the team composition?

We’ve worked with 2–5 teammates from Big Leap.

How did you come to work with Big Leap?

I used them at a previous company I worked at. I chose them because of their proven success and excellent customer service from my previous experience.

What is the status of this engagement?

We started working with them in February 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Big Leap has increased our keyword rankings and organic sessions. The team has also delivered a beautiful website.

How did Big Leap perform from a project management standpoint?

Big Leap’s project management is very good. They have clear trackers and communication about deliverables on both ends. The team usually delivers on time. If they won’t deliver on time, they get in front of that by letting us know the reasons, the resolutions, and the newly expected timeframe. We communicate through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I’m impressed by the level of attention Big Leap gives to my account.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Please describe your company and position.

I am a Department Assistant of Fort Hays State University

Describe what your company does in a single sentence.

Public higher education institution serving Western Kansas

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Leap to accomplish?

• Advise on all internal and external marketing strategies and digital content to help us launch a large new initiatives building a Professional & Continuing Education unit.
• Develop strong brand standards, iconography and vision/mission statements
• Prepare a Vision and Strategy brochure to use to generate interest in and buy-in for our new initiative

SOLUTION

How did you find Big Leap?

Referral

Why did you select Big Leap over others?

• High ratings
• Referred to me

How many teammates from Big Leap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Leap helped us cradle-to-grave development of brand standards, including designing iconography, ppt and Canva templates and letterheads, a brand book with significant work on helping us frame our services and vision/mission.  Additionally they helped prepare a 15 page digital "vision e-book" for internal buy-in and explanations of what we are developing...how and why.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Subjective experience of the team on our side about what message was appropriate for our channels as well as feedback from people outside our team.  Our work is ongoing, and we are at the beginning of launching a new unit, such traditional metrics like clicks, revenue, impressions, etc., have not yet been explored.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management and communication. Carolyn's responsiveness, in particular, is off the charts. Jaime and Carolyn helped choose the right people to do the work and maintained steady communication to move the projects forward, using shred documents and meetings as necessary. They did an excellent job incorporating feedback and managing revisions based on the feedback provided.

What was your primary form of communication with Big Leap?

Virtual Meeting

What did you find most impressive or unique about this company?

Ability to connect in a fully remote environment. Efficiency, talent, professionalism.

Are there any areas for improvement or something Big Leap could have done differently?

Move a little quicker and act as if I'm they're only client and they work for me full-time (KIDDING!), although if I'm being honest that's actually what I want....but I don't really expect it. :-)

BACKGROUND

Please describe your company and position.

I am the CMO of Bricks & Minifigs

Describe what your company does in a single sentence.

Bringing joy and creativity to the world through LEGO® minifigures, complete sets, endless bricks, and more!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Leap to accomplish?

• Drive organic traffic and local search for non branded search phrases for individual brick and mortar stores across the United States and Canada
• Improve visibility for franchise recruitment

SOLUTION

How did you find Big Leap?

Referral

Why did you select Big Leap over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Big Leap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged with Big Leap for overall, sitewide technical SEO, website redesign consulting and organic keyword ranking improvement for both the interests of the franchisor (Bricks & Minifigs) but as our prefered solution for our rapidly growing franchise network that has seen growth from 30 to 200 stores as of this post. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

● 478.5% increase in organic sessions (YTD)
● 423.2% increase in engaged sessions (YTD)
Key Pages Impacted
● Franchise Opportunities Page (+177.7%)
● Store Locator Page (+ 111.7%)
● Homepage (+ 165.4%)

● 74% increase in keywords
● 30.6% increase in the number
of keywords in the top 3
positions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Leap has a well designed support infrastructure, from Directors, Managers and Team members for strategy, support and ongoing execution. SEO takes time and consistency, and Big Leap goes above and beyond to establish realistic delivarables according to carefully thought out time lines. 

What was your primary form of communication with Big Leap?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Big Leap has solid leadership that prides itself on a competent, ethical approach. They strive for strong ROI for their clients and have a powerful background in multi-location brick and mortar businesses, which fits in powerfully with our  Bricks & Minifigs quickly growing footprint. I've used Big Leap with previous companies and their track record has been consistently positive. 

Are there any areas for improvement or something Big Leap could have done differently?

Whenever you work with a franchise, you have a number of different franshisee personalities and communication styles. Reporting and monthly reports were items we asked for improvement on. We've seen over time this improve greatly. 

BACKGROUND

Please describe your company and position.

I am the CMO of a leasing solutions company. 

Describe what your company does in a single sentence.

We provide affordable leasing solutions for equipment sellers and equipment buyers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Leap to accomplish?

• Increase organic traffic
• Increase awareness of our brand
• Rank for industry specific keywords

SOLUTION

How did you find Big Leap?

Referral

Why did you select Big Leap over others?

• High ratings
• Pricing fit our budget
• Worked with them previously at another company

How many teammates from Big Leap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We've been working with Big Leap for the past 4 years, and we hired them to help us increase our organic traffic, and to help us rank for industry-specific keywords that we specialize/focus on.  They are also helping us transition over to our new site and have been very helpful in making sure everything goes smoothly.  

They've built out blog posts with us for some of our key industries, and they have helped us with our content strategy for our internal team to make sure we are aligning our efforts, with sustainable organic traffic growth.  

Big Leap helped us do an overhaul of our site to make sure all of our onsite optimizations are, well..optimized.  Additionally they have provided ongoing SEO efforts that have helped us increase our rankings and organic traffic consistently year-over-year. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've seen consistent organic traffic increase YoY--2022 to 2023 was our largest increase of over 100% YoY.  

They have also improved our keyword rankings for our top 25 keywords that we wanted to rank for.  Several of those keywords are not on the first page, and we are close on many of the other keywords as well.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We do a weekly call with their team to make sure we are seeing progress, and that we are aligned on what projects we are prioritizing and we can make those decisions together.

They provide a very detailed monthly report that outlines progress against our goals, and then they provide a summary of what's next, what they are noticing, etc. 

I can't think of a time when they were behind schedule, or failed to deliver something they had committed to.  Their team has been great to work with--and even when there are bumps in the road, they are quick to resolve the issue.  We had one project manager that was fine, but we weren't blown away by.  We brought this to their attention, and they immediately switched us to someone else and we've been with that person/team ever sense and have been very pleased.  

What was your primary form of communication with Big Leap?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They aren't focused on short term "quick fixes", but rather sustaintable SEO which has been refreshing.  A lot of other companies I have worked with in the past have promised things that just aren't realistic, like ranking after a specified period of time for very specific keywords. 

Big Leap takes a long-term approach and builds SEO strategies in a sustainable way. I don't know this for sure, but I'm guessing that part of the reason that we haven't seen large swings when Google makes changes, is because we are doing things the "right" way, as opposed to taking shortcuts to short term ranking gains and traffic gains. 

Are there any areas for improvement or something Big Leap could have done differently?

We had one account manager that just wasn't a good fit for our team, but as soon as we let them know they quickly moved us to another account manager and it's worked out really well. 

BACKGROUND

Please describe your company and position.

I am the Director of Operations of USB Memory Direct

Describe what your company does in a single sentence.

Selling Branded Promotional Products with a specialty in Custom USB Flash Drives

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Leap to accomplish?

• Improve our Organic SEO Rankings
• Improve the overall traffic we are bringing to our website

SOLUTION

How did you find Big Leap?

Online Search

Why did you select Big Leap over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Big Leap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work:

Optimize the website by improving on-page and technical SEO in order to achieve a high-ranking position through various keywords. Create a good foundation for the brand to maintain a top position amongst competitors. Key Deliverables: 

• Website Audit: This provided a good starting point to see what needed to be improved and the strategy in order to achieve success. 
• Content And Striking Distance: This allowed us to identify duplicate content or content that may have been reducing the authority of other pages. 
• Linkbuilding and outreach: We believe that the authority you get from links is one of the most important parts of improving SEO ranking. A good link-building strategy is crucial to this

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We can track the measurable outcomes through Big Leaps reports that use adaptive tools to show current results. One outcome we can measure is the keyword rankings. This provides us with information about the target keywords we are targeting as discussed on the onboarding. This has shown us success in improving ranking for the majority of those keywords. 

Another measurable outcome that shows progress is the organic traffic report. This makes it easier to understand different metrics and how they correlate to one another. For example, even though sessions may be down, conversions are up. This tells us that our strategy to increase transactional intent is working as fewer people are coming for information and more are requesting quotes. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One of Big Leaps strongest strengths that I personally enjoyed most of all, was the way they delivered completed/ on-going tasks. They have a very organized method of delivering projects and information to us. They were always on time with the deliverables and would even send them earlier than the due date on certain occasions. Big Leap addressed all our needs whenever they were asked and always in a timely manner. I couldn't be happier that we chose to work with them. 

What was your primary form of communication with Big Leap?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Big Leap has many impressive qualities about them. The team we work with is super knowledgable and friendly. They always know how to joke and have a good time but also take it seriously and present us with the completed tasks in a professional manner. I find that most companies struggle with this but not Big Leap. Because of this, I truly feel more comfortable working with them which over all makes the working relationship fun and easy.    

Are there any areas for improvement or something Big Leap could have done differently?

Honestly, I say this with with complete transperancy. There is absolutely nothing that I would have wanted Big Leap to do differently for what we worked on together. Big Leap has gotten us exactly where we wanted to be and did it exactly how they said they would. We have nothing to say when it comes to improvements because they did everything correctly as we had discussed before we started working with them.  

BACKGROUND

Please describe your company and position.

 I am the Head of Content of a financial services company 

Describe what your company does in a single sentence.

Hopscotch is the all-in-one invoicing, instant cash flow, and bill pay solution for small businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Leap to accomplish?

• Competitor content audit and identify gaps / content opportunities
• Optimize on-site SEO and improve page rankings for non-brand search terms
• Identify and action on link building opportunities

SOLUTION

How did you find Big Leap?

Other

Why did you select Big Leap over others?

• Pricing fit our budget
• Other

How many teammates from Big Leap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MONTH 1:

1. Seed Keyword Research
2. Competitive Keyword Gap Analysis
3. Enterprise Technical SEO
4. Website Audit
5. Web Content Audit
6. Google Analytics Audit
7. Rank Tracking/Setup

MONTHS 2+:

• Site Audit Implementation
• Web Content Optimization
• Competitive Backlink Audit
• Blog Content Optimization
• Parameters & Deadweight Audit
• Guest Blog Post Prospecting
• Site Audit Implementation
• Call-to-Action Audit
• Guest Blog Post Outreach
• Brand Mention/Reattribution Monitoring Outreach

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improvements in technical SEO
• improvements in rankings for 60+ keywords
• created and activated a robust content strategy around product-specific keywords.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very organized and easy to work with, this team does thoughtful and methodical work.

What was your primary form of communication with Big Leap?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to be flexible to the changing needs of our team was impressive, finding ways to always say yes when we had a shift in scope or wanted to adapt our deliverable targets each month. Very accommodating and genuinely excited to learn about our product, improve our content performance, etc.

Are there any areas for improvement or something Big Leap could have done differently?

Our work with them is ongoing, but no substantial critical feedback at this time.

BACKGROUND

Please describe your company and position.

I am the Sales Enablement Analyst of WayPath

Describe what your company does in a single sentence.

We help organizations select and implement customized customer experience platforms, in particular CCM, CRM, and CMS.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Leap to accomplish?

• Increase website presence and generate leads through SEO
• Generate leads through Google Ads

SOLUTION

How did you find Big Leap?

Referral

Why did you select Big Leap over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Presented detailed roadmap

How many teammates from Big Leap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Leap provides us with SEO work that includes technical analysis, keyword, research, and strategy, which informs a roadmap and plan of action. They also manage our Google ads, which includes setting up campaigns and tracking, auditing, and editing those campaigns. They provide advanced analytics monitoring, CRO recommendations, and report for data-driven campaign refinement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The keywords we are tracking, have increased, as well as organic traffic. Organic sessions, total users, new users, and average engagement time have increased as well. We are also seeing increased impressions and CTR on our Google ads.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is perfection! Reporting is timely and detailed. We work with a variety of vendors and services, and Big Leap’s communication is absolutely best in class.

What was your primary form of communication with Big Leap?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The sense of teamwork and communication is most impressive. Even though our meetings are virtual, their customer service is always personalized and authentic. They are organized, consummate professionals, approachable, and show a sincere interest in the success of our business.

Are there any areas for improvement or something Big Leap could have done differently?

It’s too soon to tell — we are excited to continue our journey!

BACKGROUND

Please describe your company and position.

I am the Digital Content Manager of ARS/Rescue Rooter

Describe what your company does in a single sentence.

Plumbing, HVAC and electrical work

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Leap to accomplish?

• Improve SEO performance
• Increase leads
• Consolidate brands

SOLUTION

How did you find Big Leap?

They were our vendor when I started, not sure how we found them

Why did you select Big Leap over others?

• Great culture fit
• Good value for cost

How many teammates from Big Leap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Leap has been responsible for managing SEO strategy for many of our brands. In the brands that they've managed, we've seen improvements in keyword rankings

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Organic search traffic to our websites
• keyword rankings and calls from Google Business Profile

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Leap's project management is exceptional. They manage several brands, and they keep track in extreme detail of every bit of work they do, we do, and that needs to get done. They're attention to detail is one of the main factors that separated them from the competition when choosing agencies. I'm continually impressed by their ability to stay on top of their work, and keep us accountable with clear action items after every meeting.

What was your primary form of communication with Big Leap?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their project management is probably the most impressive. Our work is very nuanced and we manage several brands with them, and they do a wonderful job of keeping track of it all. Beyond that, their SEO industry and technical knowledge is impressive as well. That was the other main distinguishing factor that separated them from other agencies we were considering.

Are there any areas for improvement or something Big Leap could have done differently?

Honestly, it's hard to ask for more from Big Leap. They've been super flexible as we've navigated major changes and strategy shifts internally. I cannot think of anything that I would change about our partnership or the way we interact

BACKGROUND

Please describe your company and position.

I am the Business Development Director of Cascade Collision Repair

Describe what your company does in a single sentence.

We are a growing regional collision repair MSO (Multi Store Owner)

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Leap to accomplish?

• SEO

SOLUTION

How did you find Big Leap?

• Online Search
• Referral

Why did you select Big Leap over others?

• Great culture fit
• Company values aligned
• Performance

How many teammates from Big Leap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Achieve first-page rankings and build upon Local SEO efforts with continuous citation creation, service area creation, and updating GMBs. The results speak for themselves: Phone calls from all locations increased by 45.8% Map views from all locations increased by 22.1% Search views from all locations increased by 11.9% Website visits from all locations increased by 17.4% Direction requests from all locations increased by 0.6%

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our site has seen a 2,780 position increase on Google, and a 350 position increase on Google Local along with the following: Phone calls from all locations increased by 45.8% Map views from all locations increased by 22.1% Search views from all locations increased by 11.9% Website visits from all locations increased by 17.4% Direction requests from all locations increased by 0.6%

What was your primary form of communication with Big Leap?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Matt and Ryan at Big Leap have been the most prepared and responsive vendors we've ever used.

What did you find most impressive or unique about this company?

When I joined our Company Big Leap was one of many marketing vendors being utilized. After monitoring performance of all vendors over several months Big Leap is the only one still around. They have consistently performed and continue to provide excellent service. We're lucky to have them.

Are there any areas for improvement or something Big Leap could have done differently?

Matt and Ryan are amazing. Big Leap should do everything they can to keep those two around.

BACKGROUND

Please describe your company and your position there.

I am the marketing director of a nonprofit. Our focus is to liberate individuals and society from the child sexual abuse and its lasting impacts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Leap, and what were your goals?

We have been going through a rebrand and have hired Big Leap to help assist with our SEO management to increase traffic to our new site during the rebrand.

SOLUTION

How did you select this vendor and what were the deciding factors?

A contract that was already in place, but we have been very happy with their service on this ongoing project.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Originally Big Leap was brought on to work on SEO for our organization, but with the rebrand they have worked more on helping with the transition of our website and balancing the old and new.

How many people from the vendor's team worked with you, and what were their positions?

We work with 2 members of the team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have seen an increase on our ranking keywords over the last couple of months and continue to use Big Leap to audit old and new pages to make sure they are performing at optimal levels.

Describe their project management style, including communication tools and timeliness.

They have been great to work with and have always been quick to respond with any request that we have for them.

What did you find most impressive or unique about this company?

Their level of professionalism and willingness to help out wherever asked.

Are there any areas for improvement or something they could have done differently?

Nothing that I can think of. We continue to brainstorm with them on new ways that can help and bring value.