Comrade Digital Marketing Agency

BACKGROUND

Introduce your business and what you do there.

In 2010, I cofounded a company that provides translation and data entry services. I worked as the director of operations. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Comrade Web Agency?

Comrade was the first company we hired to work on our online business image. We didn't know anything about marketing, and we didn't know anything about how to go online and make our website visible to other people, but we had a business plan so we knew it was a good time to start working with someone who could do that for us.

Comrade they did our web development (created our website), and they did our online promotion, SEO, and Google Ads. They did everything that was possible quickly and within a good budget. I think the website took about a month to create, even though we had agreed to a 5-week timeline. As soon as the website was live, we started working on SEO.

SOLUTION

What was the scope of their involvement?

Comrade built us a basic website from scratch to show the online community who we are and what we do so clients can go online and get quotes from us. I’m not sure what was used to build the website. I think it was PHP. The main goal of the website was for us to accept orders.

The leads would go onto the website, place an order, and get a quote. In the translation business, you usually do a quote first, because there’s a big market. Once we saw the quotes, we started talking to the clients and providing them services. We were also hiring people to work for us through the website, so we also were accepting CVs from freelance translators and interpreters through the website.

We told Comrade that we wanted to be different from other businesses in our market, and we asked for their help. They asked us some questions and took it from there. The only thing we provided was the information about our company and what we wanted to do.

They rewrote that text to make it more attractive to visitors. At first, they showed us the initial design, we checked it out, we thought it was good, and we approved it. Then they sent us the text, which we also approved. We actually argued on the images, because it was hard to figure out what we wanted. Eventually, we came to a conclusion with that and figured out what images we wanted to use. That was pretty much it.

In terms of optimizing the site, that was a big issue when we started working with Comrade. They created pages for us, and we added a blog. The main thing was that they were creating and adding new articles every week about translation services, mistakes in translations, listicles, etc.

What I was seeing was that everything was organic. They showed me, “Here we have these words, and that will help us do this.” They were using the words in our company’s name as keywords in different articles. As far as I remember, the content was credible. They were doing a lot of SEO with our blog.

Comrade also put our company information out on different platforms, like Yellow Pages and other local resources, and they created profiles for us on different platforms. We got a few clients from those platforms too.

How did you come to work with Comrade Web Agency?

Comrade was a referral from a friend of mine who had worked previously on a project with them. He said they did a good job and were affordable. We had a limited budget because we were a small business. When you have a small budget, sometimes you have bad service, but my friend said Comrade could do everything for us and in a good way.

We called them to schedule a meeting, and they said we could stop by their office and talk, so we visited them. They explained everything. Actually, at that time, the person who was explaining everything was one of the owners of the company. He said, “I’m going to take the responsibility and create everything for you in a nice way.”

Their fees were not too high, so we decided to go with them because we were looking for the types of services they offered, but we couldn't afford the rates other companies were charging. I also liked that we spoke with the business owner and not some sales representative who doesn't care and just wants your email address. 

How much have you invested with Comrade Web Agency?

I think we about $7,000 for the website, which was a good price at the time. In terms of SEO services, I'm not sure of the total, but I remember we were paying $2,000 a month. So I think the total was around $35,000. We used them for more than a year, but I'm not sure for how long exactly.

What is the status of this engagement?

We started working with Comrade at the end of 2010, and the project ended in early 2011.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I think within two months we were the first search result for the keywords “business translations” in Chicago, and soon after that, we were the first search result for “legal documents translation” in Chicago. SEO and marketing was the best experience because we got a lot of leads and clients. At that time, the only way to track customers was through SEO, and I loved it. 

How did Comrade Web Agency perform from a project management standpoint?

Comrade performed very well from a project management perspective. They communicated with us very nicely. They were calling us all the time and showing us where they were in the project and what had been completed. It’s not like we paid them, and then three months later there was nothing to show for it.

We did a down payment with them on the website development, and then we paid the rest after the work was done, which was also a big deal. In addition to the emails and updates about the progress, the co-founder/co-owner also called me once every two weeks or so during the SEO work to ask me if I'm happy with the results we were getting and if we were getting clients or if Comrade needed to make changes.

I was happy we decided to work with Comrade because they did everything nicely. They were always following up with us; we didn't have to follow up with them. Every week they would say, “We’re at this step already.”

The website only took a couple of weeks, but we were working on SEO with them for more than a year, and during that year, they would send me a report every two weeks that detailed where they stood with the project and how our rankings were improving.

What did you find most impressive about Comrade Web Agency?

I can tell that the guys at Comrade know what they’re doing. They’re professionals. I think both of their founders majored in marketing and web development. They’re also friendly and have good project management skills, and after working with them on this project. I worked with them on a few other projects, and I referred them to other people because they’re reliable. 

Are there any areas Comrade Web Agency could improve?

I’m not sure if there is something they could improve now. During my experience with them, everything was smooth and good, and I loved it a lot. I think everything was OK. I’m not sure what experiences other people have, but for me, everything was nice.

BACKGROUND

Introduce your business and what you do there.

I am a co-founder and the CEO of Inventum Digital. We are a science and technology avant-garde digital media agency, creating and implementing world-class designs, 3D animations, and interactive solutions in the pharmaceutical, bioengineering, and medical marketing fields.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Comrade Web Agency?

We needed a partner for a marketing campaign with product development elements. We wanted to focus on the development part primarily.

Our client sold concert, theater, parking, and sports tickets. We were trying to figure out why they weren’t making money and identified a couple of problems: their platform was bad, and they needed a better strategy to sell tickets.

SOLUTION

What was the scope of their involvement?

Our client’s biggest sales point was sports tickets, so we created different brands for them. Comrade led the entire social media strategy and brand-awareness campaign. We were on the content side of things, producing the material for the campaign and the website. We had content marketing in place and also started a pay-per-click [PPC] campaign with banners and retargeting.

How did you come to work with Comrade Web Agency?

I ran into Stan, their co-founder, at a networking event and talked with him about a project we had in the pipeline. I asked if they could handle SEO and get the brand out there. He told me to look up “web agency Chicago,” and I did. Comrade had the top spot in the search results and was also among the first 2 positions in Google Places. I was impressed, and they certainly grabbed my interest.

Stan gave good direction for the project, and I met a few people on Comrade’s team at a more superficial level. I loved their culture; everyone knows their stuff, and they’re all work-hard-play-hard people.

How much have you invested with Comrade Web Agency?

The cost of their work around $7,000–$15,000, closer to the higher figure.

What is the status of this engagement?

We started working with Comrade in April 2016. The project took 3 months to complete. We initially asked them for help with SEO around January, but Stan advised against this strategy, as we only had 6 months to complete the project, and it would take a year for SEO to take effect. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

I don’t have numbers off-hand, but I remember gaining more views and engagement on the brand’s social media. We had some discussions about the engagement continuing, but my co-founder knows more about the nitty-gritty.

How did Comrade Web Agency perform from a project management standpoint?

We used a project management software called Wrike and had an intense collaboration. Everything was set, down to each half an hour. Comrade honored our requests in this respect.

What did you find most impressive about Comrade Web Agency?

Even in cases when Stan might have shot himself in the foot during a sale, he remained honest. He could have easily started SEO right away, but we would have needed a year to implement it, and the client deadline was 6 months away.

Every business wants to make money, but Comrade told us what we really needed to do, even if it meant going to someone else for the service. I appreciate this a lot. Their integrity made me trust them.

Are there any areas Comrade Web Agency could improve?

I don’t have anything negative to share off-hand. 

BACKGROUND

Introduce your business and what you do there.

We are a small law firm in California specializing in trust and estates and securities litigation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Comrade Web Agency?

We needed to bring in calls, good leads, and clients that want to use our services. We hadn’t been getting calls, so the traffic stopped. There wasn’t anything else we could do on the website to generate more leads so we had to make a change. It was an old website that hadn’t been changed for a very long time. The only thing we were really doing was more blog posts, and that stopped working too.

SOLUTION

What was the scope of their involvement?

They were responsible for the full redesign of the site. We told them what we do and what kind of consumer we were looking for. They came up with all of the creative work. We wrote the content ourselves but they gave us guidance on what we should write. We’re subject to very strict ethical rules, so I don’t know if it’s possible for anyone but a lawyer to write the content for a law firm’s website. They also implemented new SEO [search engine optimization] and PPC [pay-per-click] marketing strategies and provided tools to track client leads.

How did you come to work with Comrade Web Agency?

I Googled law firm website design and I was looking for experience. It seems to be an industry where there’s a lot of young people. I called a place that was very prominent on the web, and I couldn’t get a return phone call. I’d fill out the online form or I’d call, and it was a phone service that would answer. They told me to fill out the form and I told them that I had I filled it out three times already and was not filling it out again. Then I got a call from the sales director who’s in his car telling me how great they are, and it just didn’t give me a feeling of stability. I called the marketing director, and he asked to call me back after his guitar lesson. This was not the kind of killer instinct and professionalism that I was looking for in a long-term partner. When I called Comrade Web Agency, they answered the phone and spent an hour on the phone with me. They said they’d get me a proposal in a couple of days, which they did. The proposal wasn’t just an email. It came via email but it was ten pages and it looked like some thought had gone into it. It seemed to be a more stable, professional operation.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

In one year, our leads went up dramatically. All of our attorneys are busy, and our revenue is up significantly; we’ve also hired another attorney to handle the new work. Comrade Web Agency is serious but fun to work with and incredibly responsive. I would recommend them to anyone.

How did Comrade Web Agency perform from a project management standpoint?

They were excellent. Everything they’ve done has been excellent.

Are there any areas Comrade Web Agency could improve?

No. Since I know so little about SEO, I just know what’s on my screen. I’m sure they’re always trying to improve but from the customers’ end, I have no complaints. I can’t think of anything they could improve.

BACKGROUND

Could you describe your company and your role?

I’m the president of Digital Ad Agency. We do branding and digital strategy work for Fortune 500 companies.    

OPPORTUNITY / CHALLENGE

When you approached Comrade Web Agency, what was the business challenge that you were trying to address?

Finding a quality Web design and development firm.

Was there something about your old website that you wanted to improve specifically?

I had a decent website, but I don’t think it matched really well with what the company was trying to do and represented it well. So, I really wanted to go to a branding and a design process. I was able to handle the branding, but the design required more.

SOLUTION

Do you know which content management system that they used to build the website?

They used WordPress.

Did they also provide training and ongoing support service for the website?

They did. It wasn’t very necessary. WordPress is pretty straightforward.

How long did the project take?

Sixty days from start to finish.

When was it completed?

At the end of 2012.

What was your process for selecting Comrade Web Agency?

I reached out to some network people on LinkedIn and Facebook.

Comrade was given a good reference of quality work, good timing in getting it done, and keeping to the statement of work, which are all things I was looking for.

Can you give a sense of the size of this initiative, either in a cost estimate or a personnel work hour figure?

It was about $22,000 or $23,000.

RESULTS & FEEDBACK

In terms of the results, are there any metrics that you can share that indicate the success of the project?

We saw an increase in website views, probably 30 to 40 percent.

And how would you describe their performance?

Fantastic. I recommend them highly to everybody I do business with.

Is there anything unique or special about them compared to other vendors that you may have worked with in the past?

No. Quality is quality. They were able to present the design options and implement them quickly. They have a pretty good knowledge. Sometimes, the Web firms know design, but they’re not really good with development; or vice versa. What I like about Comrade was that they had a nice mixture of design and development.

Looking back on the project, is there any area that you think Comrade could improve on or that you would do differently?

Working through the process of how somebody contacts your site and then requests for more information would have probably been better, but maybe not their fault. It seems like when you get someone to your site, maybe there’s a way to capture more data.

Is that something that you might have approached them about?

I haven’t talked to them about it. It’s something I probably do need to chat to them about. 

BACKGROUND

Introduce your business and what you do there.

 I’m the facility manager of a healthcare company that manufactures custom orthotic and prosthetic devices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Comrade Digital Marketing Agency?

 We needed help growing our business.

SOLUTION

What was the scope of their involvement?

 Comrade Digital Marketing Agency has designed our website, created content, managed advertising, and handled SEO. The team has completed the website, but they still handle SEO and content creation.

What is the team composition?

 We’ve worked with two teammates from Comrade Digital Marketing Agency.

How did you come to work with Comrade Digital Marketing Agency?

 Someone referred Comrade Digital Marketing Agency to me. I chose them because they seemed very knowledgeable and professional.

What is the status of this engagement?

 We started working together in 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

 Since working with Comrade Digital Marketing Agency, we’ve noticed an increase in website traffic, leads, and sales.

How did Comrade Digital Marketing Agency perform from a project management standpoint?

 Comrade Digital Marketing Agency’s project management is good. We communicate via email.

What did you find most impressive about them?

 Comrade Digital Marketing Agency has created a beautiful and professional website.

Are there any areas they could improve?

 I don’t think there’s anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the President of Absolute Home Services

Describe what your company does in a single sentence.

We are a one stop shop for home repair, maintenace and renovations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Comrade Digital Marketing Agency to accomplish?

• Increase Organic Leads
• Build new websites

SOLUTION

How did you find Comrade Digital Marketing Agency?

Referral

Why did you select Comrade Digital Marketing Agency over others?

Referred to me

How many teammates from Comrade Digital Marketing Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Comrade build a new website that was optimized for SEO. The are continuously building our organice search every month. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased organic traffic and leads

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Comrade's communication is top notch. They listen to your needs and deliver. They respond quickly to feedback. They also educate me on search. 

What was your primary form of communication with Comrade Digital Marketing Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Comrade Digital Marketing Agency's communication and expertise are impressive.

Are there any areas for improvement or something Comrade Digital Marketing Agency could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Director of Digital Marketing & Growth of Passport Inc.

Describe what your company does in a single sentence.

Saas mobility apps

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Comrade Digital Marketing Agency to accomplish?

Generate high-quality leads from paid search

SOLUTION

How did you find Comrade Digital Marketing Agency?

Clutch Site

Why did you select Comrade Digital Marketing Agency over others?

• High ratings
• Close to my geographic location
• Pricing fits our budget
• Great culture fit
• Good value for the cost

How many teammates from Comrade Digital Marketing Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Deliver high-quality leads that successfully convert to marketing-qualified and sales-qualified. 
2. Use iterative testing to improve the performance of ad campaigns 
3. Use conversion rate optimization to improve unit economics over time

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team at Comrade (Reed and Michael) successfully delivered on our objectives and helped my team deliver an industry-leading 5.7x ROAS from our PPC campaigns.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team didn't only deliver everything on time, but they were also in constant communication with us via email and Slack.

What was your primary form of communication with Comrade Digital Marketing Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Comrade was great all around.

Are there any areas for improvement or something Comrade Digital Marketing Agency could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of (a/an) Other Industry

Describe what your company does in a single sentence.

Sells deicing products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Comrade Digital Marketing Agency to accomplish?

• Brand Recognition
• Inbound Lead Generation
• Digital Presence online

SOLUTION

How did you find Comrade Digital Marketing Agency?

Referral

Why did you select Comrade Digital Marketing Agency over others?

• Pricing first our budget
• Great culture fit
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• Re-platform Website
• SEO
• PPC
• Optimize Website for SEO
• Blog Posts
• Backlink Building
• Directory Profiles

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Qualified Leads
• Website Traffic
• Google Ranking

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our experience with Comrade has been up and down. There has been a lot of transition with staff so that always takes a step back. Blog posts have not been completed consistently on time. Services such as Email Campaigns and Retargeting Ads were never offered to us even though they were part of our plan. However they respond to our emails quickly, and our monthly meetings happen regularly.

What was your primary form of communication with Comrade Digital Marketing Agency?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Our google ranking did raise significantly within a two year period.

Are there any areas for improvement or something Comrade Digital Marketing Agency could have done differently?

Would like to see more creativity in when discussing our annual plan for the company, instead of continuing to do the same thing each year.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of HitRate solutions
Describe what your company does in a single sentence.

Hitrate Solutions is an outsourcing business company that offers a variety of solutions, including outbound calling, inbound calling, virtual receptionist, virtual assistant, and telephone answering service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Comrade Digital Marketing Agency to accomplish?

• We hire Comrade to help us Improve our website and generate more leads.

SOLUTION

How did you find Comrade Digital Marketing Agency?

Online Search
Why did you select Comrade Digital Marketing Agency over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Comrade Digital Marketing Agency were assigned to this project?

2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.

Comrade handles our SEO and website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in revenue,

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Comrade is very responsive, delivers on time, and is easy to work with.

What was your primary form of communication with Comrade Digital Marketing Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Comrade has a great company culture, impressive Customer service, and Industry leadership.

Are there any areas for improvement or something Comrade Digital Marketing Agency could have done differently?

No.