Crescita

BACKGROUND

Introduce your business and what you do there.

I’m the product head of a medical device manufacturing company that specifically produces orthopedic and orthodontic implants.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crescita?

We were looking to increase our operations and production rate, so we needed someone to provide us with a custom solution.

SOLUTION

What was the scope of their involvement?

Crescita implemented an IoT solution into our process to increase productivity and maintain the production data, so we can keep track of our performance from concept to the finished output.

They installed a type of chip in the machine that grants us connectivity either via mobile phone or laptop. It gives us full control of the production so we can stop or resume it whenever necessary.

They’re currently providing us with ongoing support and maintenance.

What is the team composition?

We mainly work with a project manager, a software engineer, a hardware engineer, and a process specialist.

How did you come to work with Crescita?

Crescita actually reached out to us through email. They told us how they would help improve our operations so we contacted them as we had a need for their services at the time.

How much have you invested with them?

We’ve invested about $15,000.

What is the status of this engagement?

Our ongoing engagement started in July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team is very dedicated to their work, as they’re able to do a root cause analysis of our process to identify solutions. Crescita ensures we acquire precise data when analyzing the production of our machines, while simultaneously speeding up the process.

How did Crescita perform from a project management standpoint?

We manage the project internally, and we typically communicate with Crescita by phone.

What did you find most impressive about them?

We’re impressed with their knowledge and experience.

Are there any areas they could improve?

I don’t really have an IT background, so I can’t provide a perspective on what they should do differently.

Do you have any advice for potential customers?

I advise you not to rush to achieve your goals and take your time to understand the details of what you’re trying to accomplish.

BACKGROUND

Introduce your business and what you do there.

I am the founder of a e-learning platform that provides school students with career-oriented courses. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crescita?

We needed help with lead generation. 

SOLUTION

What was the scope of their involvement?

Crescita is utilizing data from our previous customers to generate new leads. Their team has categorized our existing customers into specific audiences, analyzing demographics and consumer psychology. From there, they’ve provided us with information about the markets we needed to target. Crescita went a step further by reaching out to potential leads they found via Google Forms to spur on and close sales — that service was on a commission basis. 

What is the team composition?

We worked with a dedicated team of 2–3 employees at Crescita, including the customer relationship and project managers. 

How did you come to work with Crescita?

I contacted Crescita after I listened to a speech their founder did and established a working relationship. So, when we needed this work done, we reached out to them. 

How much have you invested with them?

There was no set cost because everything is based on commission. However, we’ve invested around $7,000–$8,000 with Crescita so far. 

What is the status of this engagement?

This project with Crescita was from November 2021–January 2022. However, we're still engaged with them. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Crescita has met our expectations. We didn’t provide any specific targets but requested they generate $30,000–$40,000 in new sales revenue — in the end, they provided us with $40,000. 

How did Crescita perform from a project management standpoint?

Crescita’s project management is fine, but not the best part of the partnership. Typically, we communicated via WhatsApp and email. 

What did you find most impressive about them?

The last few months of our partnership have proven that Crescita’s customer service is excellent. If we ever have issues, they respond to our messages in 2–3 minutes. 

Are there any areas they could improve?

I can’t think of anything for Crescita to improve. 

Do you have any advice for potential customers?

I’d advise customers to let Crescita know precisely what they want from the partnership to ensure the final deliverables are what they want. 

BACKGROUND

Please describe your company and your position there.

PM

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Crescita?

We hired Crescita as experienced BI consultants to help us develop our data platform even further.

SOLUTION

How did you select this vendor and what were the deciding factors?

We got the recommendation through our network.

Describe the project in detail and walk through the stages of the project.

We had a series of calls with their consultants, who implemented sample projects on our platform and then gave us feedback on it.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with the founder and three data engineers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They provided great improvements on our product.

How effective was the workflow between your team and theirs?

Mostly effective, difficulty scheduling calls and contact only via WhatsApp.

Are there any areas for improvement or something they could have done differently?

Communication, knowledge of their own services

BACKGROUND

Please describe your company and your position there.

I am the cofounder of Tribfashion. It is an e-commerce platform where LGBT community of India can buy stuff from it.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Crescita?

We hired them for technical data science, machine learning models for price optimisation, customer retentions.

SOLUTION

How did you select Crescita?

We had a one to one discussion where they showed how they will be implementing the techniques and I was pretty impressed with them so thats why I selected them.

Describe the scope of their work in detail.

Overall, we planned to change the user interface, then we targeted NGOs and event planning, and then results started coming out.

What was the team composition?

I have directly worked with Akshay and his colleagues. Our teams know each other and know what needs to be done next.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, the tshirts sale has been increased in a particular city which we had targeted.

How effective was the workflow between your team and theirs?

I would say that initially it took a time but now, its going pretty good as we both know how to manage these things.

What did you find most impressive about this company?

Their commitment and the strategies for customer retention have been impressive throughout the workflow.

Is there any area for improvement or anything that could have been done differently?

I would say that mostly everything is sorted only.