Crest Coder Private Limited

BACKGROUND

Please describe your company and position.

I am the Founder of a wellness discovery platform.

Describe what your company does in a single sentence.

Wellness discovery platform 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Crest Coder Private Limited to accomplish?

• Transform my app idea into a functional, user-friendly mobile platform while bringing my vision to life in a way that aligned with my goals and budget.

SOLUTION

How did you find Crest Coder Private Limited?

Clutch Site

Why did you select Crest Coder Private Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit

Describe the scope of work in detail. Please include a summary of key deliverables.

The SOW inculuded taking my app concept to launch including design, development, and refining overall user experience. The team worked closely with me to translate my ideas into a functional product, provided creative solutions that algined with my budget, maintained ongoing communication/project mangement, and supported testing/revsions and final launch preparation. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully transformed my original idea into a fully functional mobile app that aligned with my vision and goals. The team maintained project timelines, consistently communicated progress, and delivered a product that exceeded my expectations while staying mindful of budget considerations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Crest Coders had strong project management throughout the process. They consistently delivered items on time and maintained regular communication through ongoing check-ins and updates, so I always felt informed on progress. Deep did a great job keeping the project moving and ensuring timelines stayed on track. They were also very responsive to my needs whenever I had new ideas or budget constraints, they were quick to provide thoughtful alternatives and solutions that still aligned with my vision.

What was your primary form of communication with Crest Coder Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As a non-technical founder, I had an excellent experience working with Crest Coders. From the beginning, they made what could have been an overwhelming process feel approachable and manageable. They took the time to understand my vision and ultimately brought it to life even better than I had imagined. One thing I appreciated most was how solutions-oriented they were throughout the project. Whenever I had ideas that weren’t possible within my budget, they were quick to suggest creative alternatives that still met my needs and maintained the overall vision. I never felt like I was being told “no”, instead, they helped find a way to make things work. Deep did a fantastic job keeping the project on track and ensuring timelines were met. I also appreciated the consistent communication and regular check-ins throughout the process, which made me feel informed and supported every step of the way. Overall, I had a great experience and truly felt like I had a team that cared about the success of my project. I’m incredibly happy with the outcome and absolutely plan to work with Crest Coders again in the future as I continue building new versions and features.

Are there any areas for improvement or something Crest Coder Private Limited could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Director of KOST Quotation Software

Describe what your company does in a single sentence.

The KOST Quotation Software platform caters to maintenance contractors. Our unique selling proposition is that, for example, a plumber can access real-time pricing for the materials required for an installation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Crest Coder Private Limited to accomplish?

• Complete an Ecommerce site

SOLUTION

How did you find Crest Coder Private Limited?

• Online Search
• Referral

Why did you select Crest Coder Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Crest Coder Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Crest Coders developed a custom-made e-commerce site. The scope was to build a Web3 platform specifically utilizing blockchain technology to enhance cybersecurity. Forty-two APIs were coded for use within the site. Crest Coders demonstrated exceptional product knowledge, and the correct stakeholders were engaged from the outset. The product was delivered on time, and their attention to detail exceeded industry standards. I can definitely recommend Crest Coders to anyone seeking a professional and reliable team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results spoke for themselves. The platform was delivered on time, performed exactly as intended, and experienced no major issues after launch. The use of Angular and Web3 ensured solid performance and modern functionality. All forty-two APIs operated smoothly, and the site ran faster as expected. Users were satisfied, and everything remained stable even as traffic increased.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at Crest Coders was exceptional. Deep Borse, Managing Director of Crest Coders, personally took on the role of project manager and was always available to discuss any constraints or issues, even on short notice. Various tools were utilized to enhance the project experience. The team consistently went the extra mile to meet our needs.

What was your primary form of communication with Crest Coder Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Crest Coders’ turnaround time was the most impressive. Their product knowledge was a cut above the rest. They delivered exactly what they promised.

Are there any areas for improvement or something Crest Coder Private Limited could have done differently?

Crest Coders’ business model is a well-oiled machine. It quickly becomes evident that they are highly experienced in what they do.

BACKGROUND

Please describe your company and position.

 I am the Director of an advertising & marketing company 

Describe what your company does in a single sentence.

We are a full suite digital marketing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Crest Coder Private Limited to accomplish?

• To develop a mobile app for one of our clients.
• To figure out the intricacies of doing a dating app.
• To guide us around the process as we were new to the app world.

SOLUTION

How did you find Crest Coder Private Limited?

Maulik reached out via email at the exact right time

Why did you select Crest Coder Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned
• Professional and great communication

How many teammates from Crest Coder Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We approached Crest Coders after another app developer completely let us down. We had this client who had already signed on, but now we didn't have a developer. Maulik was so professional and accomodating, he guided us through every step with clear communication. The team was so prompt with development and changes. Maulik and Crest Coders saved us in our time of need, and actually now made us more confident to start advertising to bring more mobile apps to them. This specific project was for a mobile dating application, and Crest Coders completely nailed it! We are so happy with their work and we can't wait to work with the team again. Thanks guys!!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The team took our designs and built out a beautiful mobile app.
• The team helped us figure out the intriacies of a dating app.
• The client was very happy with their work.
• The communication from Maulik was clear and professional at all times.
• The app has a lovely user interface making it easy to use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Maulik and the team were extremely prompt! The communication was professional and clear. Maulik kept us updated at every stage of the project with simple expected deadlines, and they never missed a single deadline. They were also very patient when our client was messing around and wasting time. I could not recommend Crest Coders more!

What was your primary form of communication with Crest Coder Private Limited?

Email or Messaging App

What did you find most impressive or unique about this company?

• Professionalism
• Communication
• Met deadlines
• Outstanding work
• Fast, without compromising quality
• Happy to help

Are there any areas for improvement or something Crest Coder Private Limited could have done differently?

No, I honestly can't wait to work with them again.

BACKGROUND

Introduce your business and what you do there.

I’m the Project manager of a software development agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crest Coder Private Limited?

We needed help with custom MVP development using React.js and Node.js.

SOLUTION

What was the scope of their involvement?

Crest Coder Private Limited is helping us with the rapid development of a functioning and testable MVP. Their focus is on the core features and essential user flows of the product. The team is using modern front-end technologies, including React.js, to create a clean and maintainable codebase for future scalability. 

Their work includes:

- Frontend development:

- Custom UI built in React.js, using modular and reusable components

- Integration with backend APIs or dummy data if APIs aren’t yet live

- State management using Context API or Redux (based on complexity)

- Responsive layout (mobile, tablet, and desktop)

- Basic animation or transitions where applicable (e.g., loaders and modals)

- Backend integration:

- Connect with RESTful APIs or GraphQL endpoints

- Handle API calls, loading states, and error handling

- Mock APIs if real data isn’t available during development

- Testing and QA:

- Cross-browser and device testing

- Bug fixing and usability testing

- Basic performance optimization

The key deliverables include:

- Frontend development

- Backend development

- Fully functional MVP frontend built in React.js

- Connected APIs (or mocked where unavailable)

- Responsive layout and polished UI

- Staging deployment

- Technical documentation and codebase delivery

What is the team composition?

We work with 4–5 teammates from Crest Coder Private Limited.

How did you come to work with Crest Coder Private Limited?

We found Crest Coder Private Limited through an online search. We chose them because they offered a good balance between budget and capability. The team quickly understood the project requirements and demonstrated the technical skills necessary to take prompt and effective action. This combination of cost-efficiency and responsiveness set them apart from other options.

How much have you invested with them?

We’ve spent around $20,000.

What is the status of this engagement?

We started working together in April 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen the following measurable outcomes from the project with Crest Coder Private Limited:

- User engagement in the testing phase: 70% of test users completed the full onboarding flow without support.

- Feature validation: 3 out of 4 core features received positive feedback from target users.

- Bug and issue reduction: after initial QA, the first live staging version had fewer than 10 high-priority bugs, all resolved before client testing.

- Improved development efficiency in the next sprint by ~30%

We conducted a closed beta test with selected users to evaluate how they interacted with the MVP. Our goal was to assess usability, engagement, and feature relevance. The feedback we received was that the app felt really fast, especially compared to the current system used at work.

Based on the feedback, we’ve made the following improvements to the MVP:

- Improved navigation and call-to-action visibility

- Filter and search usability

How did Crest Coder Private Limited perform from a project management standpoint?

Crest Coder Private Limited has demonstrated solid project management throughout the engagement. The team has maintained clear communication, set realistic milestones, and adapted well to changes in scope or feedback during the development process. They’ve met the agreed-upon deadlines for key phases of the project, including design handoff, MVP delivery, and final revisions. When minor delays have occurred, they’ve communicated them transparently and resolved them quickly. 

The team has been highly responsive to our questions, change requests, and feedback, often providing same-day responses and quick turnarounds during critical phases. We communicate via email, Skype, and Microsoft Teams.

What did you find most impressive about them?

What has stood out the most about working with Crest Coder Private Limited is their exceptional communication, deep understanding of our project goals, and confidence in their execution. They consistently demonstrate a rare ability to quickly understand challenges, offer clear solutions, and answer even the most technical or complex questions with ease — something we haven’t experienced with other firms. 

Their proactive attitude, professionalism, and problem-solving mindset make them feel more like a technical partner than just a service provider. Without a doubt, they’re one of the best development firms we’ve worked with.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Please describe your company and position.

 I am the Owner of a restaurant software company 

Describe what your company does in a single sentence.

We supply software for restaurants to take online orders for delivery or takeaway.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Crest Coder Private Limited to accomplish?

• Create a mobile app to manage orders
• The app should auto print new orders
• The app connects to the Woocommerce API

SOLUTION

How did you find Crest Coder Private Limited?

Referral

Why did you select Crest Coder Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Crest Coder Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The idea was to create a mobile app to automatically print any new orders received on a shop. The app needs to connect to a specfic shop on the network, using API keys. The user can scan the Woocommerce generated QR code to populate these fields in the settings. 

The app also allows for different locations, just like the software we are using. So in the case of a restaurant that has multiple branches, the user can select a branch to view and print those specific orders. If no branch is selected then ALL orders are shown.

The app also connects to any paired bluetooth thermal printer. This allows for auto printing and print on demand of orders.

And finally the app allows the user to select the notification sound by either using our built in notification sound OR selecting from the device's available notification sounds.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A published and working app on the Play store....achieved!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Crestcoder delivered on every level. Quickly and accurately. And any little changes I asked for were no trouble for them. They were awesome to work with!

What was your primary form of communication with Crest Coder Private Limited?

Email or Messaging App

What did you find most impressive or unique about this company?

The extend of knowledge backed up by a willingness to not just achieve their client's goals, but to actually surpass them!

Are there any areas for improvement or something Crest Coder Private Limited could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Director of StudioBotics

Describe what your company does in a single sentence.

Web Design, Graphic Design and Digital Marketing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Crest Coder Private Limited to accomplish?

• Develop a WooCommerce plugin to ingrate into an API.

SOLUTION

How did you find Crest Coder Private Limited?

Email

Why did you select Crest Coder Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Willing to meet in person initially.

How many teammates from Crest Coder Private Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We required a custom WordPress plugin to facilitate seamless integration between the Supplier API and our WooCommerce store. The primary objective was to enable the efficient transfer and synchronization of product data from the supplier’s API to our WooCommerce platform, ensuring accurate and up-to-date product information on our online store.

Scope of Work:

Authentication Mechanism:
The plugin needed to establish a secure connection with the Supplier API using API keys or other authentication methods, ensuring the confidentiality and integrity of data exchanges.

Category Synchronization:
A feature to fetch and map product categories from the supplier's system into WooCommerce, with an option to manually sync categories via a dedicated button in the WordPress admin dashboard.

Product Data Transfer:
The plugin was required to fetch complete product details, including SKU, name, description, images, pricing, and stock levels. It should also handle bulk synchronization of all products via a “Sync Products” button, ensuring WooCommerce always reflected the latest data.

Data Mapping and Error Handling:
The plugin had to accurately map data fields between the supplier's API and WooCommerce, with built-in error handling to identify and log issues such as incomplete data or API errors.

User-Friendly Admin Interface:
An intuitive settings panel within the WordPress dashboard for configuring API credentials, managing sync operations, and reviewing sync logs.

Automation (Optional Future Requirement):
The scope included the possibility of adding automated periodic syncing in the future, though this was initially kept outside the core deliverables to maintain simplicity.

Key Deliverables:
- A functional, secure, and reliable WordPress plugin.
- Two primary manual sync functionalities: category synchronization and full product synchronization.
- A settings page within the WordPress admin for plugin configuration.
- Documentation outlining installation, configuration, and troubleshooting of the plugin.

This plugin was essential to streamline our operations, eliminate the need for manual product updates, and improve the accuracy of our product catalog, thus enabling a better shopping experience for our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Improved Operational Efficiency:
Time Saved on Manual Updates: The plugin eliminated the need for manual data entry, reducing the time spent on updating product information by approximately 80%.
Faster Product Onboarding: Previously, adding new products to WooCommerce took hours or even days. With the plugin, new products could be imported in minutes using the sync functionality.
2. Enhanced Product Accuracy:
Error-Free Data Synchronization: The automated sync ensured that product details such as prices, stock levels, and descriptions were consistently up-to-date, reducing errors by over 90%.
Improved Customer Experience: Accurate and current product data resulted in fewer customer inquiries and complaints about discrepancies, contributing to higher customer satisfaction.
3. Scalability and Flexibility:
Handling a Growing Catalog: The plugin enabled seamless management of an expanding product catalog, ensuring that scaling up the product range did not create additional operational challenges.
Customizable for Future Needs: The plugin was designed to accommodate future enhancements, such as automated periodic syncing, which positions us for continued growth.
4. Streamlined Workflow for Teams:
Simplified Processes for Admin Users: The easy-to-use plugin interface empowered our team to manage product data independently, without requiring extensive technical knowledge or developer assistance.
Reduced Downtime: Syncing product data became a straightforward, reliable process, minimizing interruptions to our operations.
5. Tangible Business Impact:
Faster Time-to-Market: Products could be listed and updated more quickly, allowing us to respond promptly to supplier changes and market demands.
Increased Customer Trust: By ensuring accurate information on the storefront, we saw a noticeable reduction in order disputes and returns.

These outcomes demonstrate the project's success in achieving its objectives, optimizing our processes, and providing a strong foundation for future growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timeliness:
The team mostly delivered items on time, meeting the majority of the agreed deadlines. For a few deliverables, there were minor delays, but these were communicated promptly, and steps were taken to minimize any impact on the overall timeline.
Key milestones, such as the initial setup of the plugin and the implementation of the category synchronization feature, were completed on schedule.
Responsiveness:
The team was highly responsive to our needs and feedback. They actively engaged with us during the project to clarify requirements, address concerns, and make adjustments where necessary.
Regular updates were provided, keeping us informed about the progress and any potential challenges.
Communication and Collaboration:
The team maintained clear and open communication channels throughout the project. They were available to discuss issues and provide updates as needed, which made collaboration seamless.
They were flexible in accommodating additional requests and ensured that our specific requirements were incorporated effectively.
Overall Assessment:
Their project management approach reflected a strong commitment to delivering quality work and meeting our objectives. Despite some minor delays, the team’s responsiveness and willingness to adapt ensured that the project was completed successfully and to our satisfaction.

What was your primary form of communication with Crest Coder Private Limited?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of this company was the young and vibrant mindset they brought to the project. Their team displayed a fresh and innovative approach to problem-solving, coupled with an eagerness to adapt to our unique requirements.

They demonstrated a remarkable ability to think outside the box and find creative solutions that streamlined complex processes. This energy and enthusiasm translated into a collaborative and productive working relationship, making the entire project experience engaging and efficient.

Their proactive attitude, combined with a commitment to delivering high-quality results, set them apart and left a lasting positive impression.

Are there any areas for improvement or something Crest Coder Private Limited could have done differently?

One area for improvement is communication, particularly addressing the occasional language barrier. While the team was responsive and eager to assist, there were moments where instructions or explanations required additional clarification due to minor misunderstandings.

Improving communication fluency and ensuring complete alignment on technical terms and project expectations could help streamline interactions and make the process even more efficient.

That said, the team’s willingness to clarify and adapt was commendable, and this did not significantly impact the overall success of the project.

BACKGROUND

Please describe your company and position.

I am an Executive at LocalOn Corp t/a where.a.bouts

Describe what your company does in a single sentence.

Develop tech solutions primarily for micro and small businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Crest Coder to accomplish?

• Develop a hybrid mobile app
• Maintain and support of mobile app

SOLUTION

How did you find Crest Coder?

• Online Search
• Clutch Site

Why did you select Crest Coder over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Crest Coder were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted Crest Coder initially to help us develop a MVP for our mobile app, where.a.bouts. We provide our own UI design and Crest Coder worked on all the backend dev. They managed to deliver and we were able to launch as a BETA 1.0 version of our app to a closed group of testers.

Subsequently we extended our contract to improve and add new features, specifically an in-app subscription option. The app became publicly available in the App and Play Stores from April 2023. Crest Coder continues to be our primary development and support partner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivered a functioning MVP
• Delivered a mobile app with working in-app purchases (subscriptions)
• App is available and in the public domain with active users as of April 2023

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deep has been our project manager since we started the project and he has been great. He is responsive and flexible in working with us. Good communicators, overall. Majority of the time, work is delivered on time. Considering the time difference (Canada vs India), they have been flexible to sometime respond outside their working hours.

Crest Coder has been open to using our recommend agile development process as long as we provide some of the tools for them to do so. Also once they understood our goals, the assigned resources make good suggestions/ recommendations for the apps ongoing improvement and development.

What was your primary form of communication with Crest Coder?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Crest Coder is committed to delivering; they will work on any request until they figure it out. Sometimes going over the estimated scope (within reason) to ensure they deliver a working build.

Are there any areas for improvement or something Crest Coder could have done differently?

Following a more consistent application development process to make sure certain items are done consistently like documentation, source code backups.

BACKGROUND

Introduce your business and what you do there.

My friend and I are the founders of a marketplace app for college students.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crest Coder? 

We didn’t have enough iOS or full-stack development experience, and we had a small budget. Given that, we hired Crest Coder to help us. 

SOLUTION

What was the scope of their involvement?

We started off with designs, and Crest Coder gave us mock-ups of what the app would look like.  They sent over designs for the app’s various pages, and they showed us what some buttons would do when we used the app. Then, their team gave us a document that outlined all the specific details of the project to prevent miscommunication. Since we didn’t have much development experience, their resources worked to bridge the gap in our knowledge and made sure we understood everything. 

In terms of features and functionality, the app allowed students to sign up using their university email addresses. They could buy and sell things with other students in the same university. Moreover, they could create listings that may include specific books and other items that a college student would want or need. Another student could click on that listing, leave a comment, or message the user to buy the items. The two students could meet up and trade; they could also pay in cash, Venmo, or PayPal. 

What is the team composition?

I worked with Hiren (Former Assistant Director of Sales) and Deep (Managing Director). I talked to Deep for the most part, and he was the one in charge of the whole team. 

How did you come to work with Crest Coder? 

I made a post on Upwork and around 100 groups reached out to me. Hiren was one of them, and he said that they could do the project, showing me what they’d done before. Their team did a marketplace app in the past — this stuck with me because it meant they had a development experience that was similar to what we wanted. We then looked up Crest Coder online and saw that they had good reviews.

Afterward, we talked to 3–4 other firms out of the 100 groups that applied. However, Crest Coder was better than the other teams, which just seemed to be sketchy. Those teams couldn’t estimate a deadline and didn’t have people who could vouch for them. They also didn’t have big portfolios. As a result, we picked Crest Coder. 

How much have you invested with them?

We spent about $8,500. 

What is the status of this engagement?

Our engagement lasted from May 2021–January 2022. For context, I reached out to them in May 2021, but we didn’t officially start the project until June 2021 because I was in the middle of exams. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The product turned out to be what we wanted. We had a small budget, so we were happy with having a functional product. In fact, Crest Coder did the project for so much less than what other people quoted for doing it — they exceeded our expectations. 

To elaborate, they set up a beautiful admin web page. I could manage the marketplace easily without going to the backend and tweaking code every time I wanted to change something. The app was slow at first, but they made it work faster. 

Overall, we started with a project that I didn’t have much faith in, but we ended up with something that I would stand behind. I was truly happy to release it to users. 

How did Crest Coder perform from a project management standpoint?

Crest Coder did a great job of communicating with us. They clarified everything and ensured that I understood the development process. We used emails for the most part, and then we used WhatsApp. 

What did you find most impressive about them?

They were cost-effective. Their resources could get anything done in a relatively inexpensive way compared to other teams. Apart from that, if they had to implement any changes, they did it truly quickly. 

Are there any areas they could improve?

The overall timeline was a little longer than we wanted, and they were a little slow in terms of deadlines. We initially wanted the project to be done around September 2021, but it took us between December 2021–January 2022 to finish it. 

To be fair, this was a project that required a lot on the admin side. I also kept adding things as we went on. In other words, it was still impressive that they did it in just six months. On top of that, I’d rather release a better product with a delay than release it fast but with bugs.

Do you have any advice for potential customers?

Be as specific as possible, and be available to the team. Make sure Crest Coder knows exactly what you’re talking about; show them examples of other apps that you like. This will give them ideas on what you want the app to look like. Draw it if you have to — just make sure they completely understand what you want. 

BACKGROUND

Please describe your company and your position there.

Compass Wellbeing CIC is a subsidiary organisation to NHS ELFT. The company provides support and project management in various programmes for ELFT. As Head of operations I have oversight on all Projects and ensure they are delivered according to timelines.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Crest Coder, and what were your goals?

Compass are delivering an Interpreting and Translation service for NHS ELFT. This contract now requires a bespoke system that manages all requests received from ELFT Services to Interpreting Agencies. we approached Crest Coder to develop a system that can be an interface between the three companies, Compass, ELFT and Interpreting Agencies.

SOLUTION

How did you select this vendor and what were the deciding factors?

We created a service specification for the new system. We then advertised the opportunity across many developer sites. We had key criteria for identifying the appropriate developer on board, including experience, quality of delivery, partnership model, timing and cost of delivery.

We felt Crest coder not only could they deliver against the timelines and within the budget, but more importantly we received a personalised service in our negotiations. Their manager was available at all times before and during the project delivery

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Project was delivered within a short time frame, with clear steps added to ensure it was delivered within the timescale. We created a project plan delivered in conjunction with Crest Coder.

How many people from the vendor's team worked with you, and what were their positions?

We had the main Project Lead, Developers and testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The system now receives almost 20,000 request per year.

Describe their project management style, including communication tools and timeliness.

We met on a weekly basis and daily basis via Skype calls. This included all those involved in the development stage and testing stage

What did you find most impressive or unique about this company?

I appreciated their attentiveness to our needs and their can-do attitude towards solving the issues we encountered.

Are there any areas for improvement or something they could have done differently?

They have been brilliant, nothing I can comment at this moment.

BACKGROUND

Please describe your company and your position there.

I am the executive director responsible for design and product development

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Crest Coder, and what were your goals?

We looked at developing a mobile application that can connect the users and personal trainers. Most trainers and users alike do not have a system in place that is reliable and can process bookings while taking payments at the same time

SOLUTION

How did you select this vendor and what were the deciding factors?

Our vendor was selected based on work done for us before. We are now on App number 3 with this Vendor and the journey has been a great one since we started working with them in 2019

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Part of the process is to first provide them with the brief of our requirement and that is followed by a session with the Vendor in describing their understand of the requirements. This is then followed up by a functional documentation from the vendor for our sign off. The development process is done in 4 phases which are agreed upfront.

How many resources from the vendor's team worked with you, and what were their positions?

We mainly work with the project manager and 2 technical developers. Our main contact for any queries is always the project manager assigned to our project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

For this specific project we are only going live at the end of the year. However through the last phase of the testing phase, we involved a certain market of our selected clients and users who have already shown a great deal of interest in using the system.

Describe their project management style, including communication tools and timeliness.

The project plan and charter is agreed upfront which details deliverables including amongst that the communication plan. It is schedule to have 2 update sessions per month with frequent email and WhatsApp communication as and when it is required. Since we are in a different country, the timezone was never an issue as the Vendor always accommodated us

What did you find most impressive or unique about this company?

Their team is very interest in the products they are developing and always willing to guide and provide design artifacts that we did not even consider during our design. Their team is always willing to listen and make themselves available at any point in time.

Are there any areas for improvement or something they could have done differently?

In the last three Apps they have developed for us, I see improvements in how they handle themselves and always amazes me with new ways of working