DestiLabs

BACKGROUND

Please describe your company and position.

I am the CMO of ZentixSoft

Describe what your company does in a single sentence.

ZentixSoft - software development company with 80+ engineers working across Fintech, iGaming, E-commerce, Healthtech, and Web3.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• Our client runs a real estate brokerage and wanted a voice agent that could actually pick up the phone. Inbound for new lead intake, outbound for follow-ups and qualifying. We don't do voice in-house, so we brought DestiLabs in.

SOLUTION

How did you find DestiLabs?

From our partners

Why did you select DestiLabs over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned
• Other

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They built the voice agent end to end. Telephony, real-time STT/TTS, the LLM brain, CRM hooks for lead data, call recording and transcripts. Inbound flow for incoming buyer and seller calls, outbound flow for warming up our list. We owned the CRM side, they owned the voice.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Pickup to qualified rate roughly doubled. The latency is amazing. It sounds ike a real human. The bot handles after-hours calls we used to miss entirely, and outbound dials around 10x what a human SDR did. Agents only see calls that are actually worth their time now.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they deliver everything on time based on the milestones, with demos after each milestone.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It sounds like a person. They also obsessed over interruption handling, which is the thing every other vendor gets wrong. And they really care about AI costs. 

Are there any areas for improvement or something DestiLabs could have done differently?

Honestly nothing major. Reporting dashboards could be prettier, but it's work in progress, and the results speak for themselves.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of U1CORE

Describe what your company does in a single sentence.

B2B Full-Cycle Product Development Bureau for Innovative SaaS Brands Turning cool ideas into GREAT market-ready products — with stunning design, growth-driven strategy marketing & next-gen tech.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• We had an ecommerce client – wellness brand transforming supplement intake, who wanted AI agents on top of their store, basically to take customer support off human hands, handle order tracking and do better product recommendations than the default Shopify stuff. So we brought in DestiLabs for AI part.

SOLUTION

How did you find DestiLabs?

Business community

Why did you select DestiLabs over others?

Business community

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled the whole AI side. A few different agents, one for product search, one for order status and shipping, one for returns. Integrated with the client's Shopify catalog and fulfillment APIs. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They cut the ops cost and more importantly, thanks to personalized recommendation and agentic commerce, the revenue of the brand increased due to AI driven orders. Everyone was happy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They do really well, they tell you what's done, what's blocked, what they need. Nobody needs to chase anyone

What was your primary form of communication with DestiLabs?

Virtual Meeting

What did you find most impressive or unique about this company?

They take AI seriously in a way most teams don't. Everyone can wrap an LLM around an API these days. The harder part is making sure the agent doesn't make up products that don't exist, or drop context in the middle of a conversation

Are there any areas for improvement or something DestiLabs could have done differently?

DestiLabs is amazing company to work with if you want to scale the business with AI, def recommend them.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Incode Group

Describe what your company does in a single sentence.

Incode Group is a tech company that builds custom software, data systems, and AI solutions to help businesses automate processes and grow.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• One of our SaaS clients wanted an AI assistant inside their platform, something users could ask questions to instead of clicking through menus. We handle the product and dev side for them, but AI agents and RAG work isn't really our focus. So we brought in DestiLabs for that part.

SOLUTION

How did you find DestiLabs?

Online Search

Why did you select DestiLabs over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started with AI consulting first, then we ordered AI audit and then they built the multi agent system end to end. Tool use so it can hit the client's APIs, memory so conversations persist, and evals so we can tell when it's actually working. We did the UI and the product shell. The agent plugs into it but the brain is theirs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

  In-product support tickets dropped around 40% in the first few weeks. Tasks that took a few minutes of clicking now take one message. And we've been shipping agent updates weekly without regressions, which says a lot about how they set things up.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

  They work in sprints, and deliver fast without sacrificing quality.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

  They actually engineer the AI side, their experience is gold, they optimized AI costs a lot for our case, even tho it was not the main goal. They are truly business-oriented, and that's what we needed.

Are there any areas for improvement or something DestiLabs could have done differently?

  I don't think so, they are doing a great job!

BACKGROUND

Please describe your company and position.

I am the BDM & Business Partnership of Peiko

Describe what your company does in a single sentence.

Peiko is an award-winning development partner providing end-to-end Web3, Blockchain, and Fintech solutions, from strategic discovery and MVP creation to full-scale CEX/DEX and AI implementation for startups and enterprises worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• We had an ecommerce client who wanted AI agents to handle customer inquiries, automate order tracking, and provide personalized product recommendations. Our team covered the platform and frontend side, but we needed a partner with deep experience in AI agent architecture. We brought DestiLabs in to design and build the agent system - from LLM orchestration to integration with the client's product catalog and order management APIs.

SOLUTION

How did you find DestiLabs?

They were our partners

Why did you select DestiLabs over others?

Great portfolio

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DestiLabs was responsible for the entire AI agent layer of the project. They built a multi-agent system where separate agents handled product search, order status queries, and return processing - all coordinated through a central orchestrator. They integrated the agents with the client's existing Shopify catalog and fulfillment APIs, set up vector search for product matching, and deployed everything on GCP with proper monitoring.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The AI agents now handle around 70% of incoming customer queries without human intervention. Average response time dropped from hours to minutes. The product recommendation agent increased cross-sell conversion in the first month after launch. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very structured. They broke the work into two-week sprints and gave us a working demo at the end of each one. When the client changed requirements mid-project - they wanted the agents to support two additional languages - DestiLabs adjusted the scope without drama and delivered on the revised timeline. Communication was always direct and clear, no chasing needed.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The depth of their AI agent knowledge. They did not just connect an LLM to an API and call it done. They thought through failure modes, built proper guardrails so the agents would not hallucinate product information, and designed the system so individual agents could be updated independently. 

Are there any areas for improvement or something DestiLabs could have done differently?

Nothing significant, we're enjoying working with them!

BACKGROUND

Please describe your company and position.

I am the CEO of 044 AI LAB

Describe what your company does in a single sentence.

Real-time voice agent platform for outbound and inbound phone conversations. The product helps businesses automate customer re-engagement, promotional calls, lead qualification, and routine phone workflows with low-latency AI conversations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

The goal was to build AI voice agent platform for automated outbound and inbound phone calls. The main goal was to create a system that could handle real-time conversations over the phone using speech recognition, language models, and text to speech, with the ability to dial out via Twilio, capture full transcripts, and analyze call sentiment automatically after each call.

SOLUTION

How did you find DestiLabs?

We knew them before

Why did you select DestiLabs over others?

• High ratings
• Great culture fit

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They built a full voice agent system that makes and receives phone calls using AI. They integrated LiveKit for real-time audio, Twilio for phone connectivity, and multiple AI providers for speech to text, conversation, and text to speech with automatic failover between them. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They delivered fully working voice AI agent that can dial out, hold natural conversations, and handle interruptions gracefully. Also they managed to achieve all our metrics for latency etc 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They stayed on top of things throughout. Updates were consistent and whenever we had questions they were quick to respond.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The depth of the system they delivered. It wasn't just a basic voice bot, they built in provider failover, voicemail detection, background noise handling, real-time webhooks, like really what we needed.

Are there any areas for improvement or something DestiLabs could have done differently?

The project has been going smoothly and we're happy with both the product and the collaboration.

BACKGROUND

Please describe your company and position.

I am the Director, IT Applications and Data Architecture of CareRx Corp

Describe what your company does in a single sentence.

CareRx Corporation is Canada’s leading provider of specialty pharmacy services to seniors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• We needed to migrate and modernize our legacy healthcare portal system. The platform was critical for our care homes, so we couldn't afford downtime or data loss during the transition. We also wanted to add modern security features like MFA and improve the overall user experience.

SOLUTION

How did you find DestiLabs?

Referral

Why did you select DestiLabs over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DestiLabs took on a pretty complex migration and modernization project for us. They upgraded our entire codebase from Python 2, set up proper sandbox and production environments, implemented email services with SendGrid, added multi-factor authentication for security, and built a custom file hosting system with proper access controls. They also helped us evaluate where AI and automation could improve our care home workflows going forward, which is why we continue working with them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The migration was successful with zero data loss, which was our biggest concern going in. We now have a stable, modern platform that our care home staff actually enjoy using. Response times improved noticeably, and we've had far fewer support tickets since the new system went live.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive throughout the entire project, they were good about keeping everything updated so we always knew the status. They deployed hotfixes when needed without us having to chase them down. The communication was straightforward and honest, which I really appreciated.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their problem-solving approach. They didn't just follow a script, when they hit roadblocks like database sync issues or hosting problems, they actually dig deep in to understand the root cause. They also thought ahead about things we hadn't considered, that's what usually business need from servce providers. 

Are there any areas for improvement or something DestiLabs could have done differently?

Honestly, the experience was solid. They delivered what we needed, and when there were hiccups, they owned them and fixed them. Would definitely work with them again and recommend them to others dealing with legacy system migrations.

BACKGROUND

Please describe your company and position.

I am the Founder of Social Cat

Describe what your company does in a single sentence.

We help brands and influencers start conversations and organize their relationship in one simple platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• To build a recommendation algorithm for our influencer brand matching platform. The main goal was to develop a model that could find the most similar brands and influencers based on their profile features, host it as an API on AWS, and integrate it with our existing system using Pinecone for similarity search.

SOLUTION

How did you find DestiLabs?

• Online Search
• Other

Why did you select DestiLabs over others?

Good value for cost

How many teammates from DestiLabs were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

DestiLabs built a recommendation model based on brand and influencer features collected during onboarding. They set up a Pinecone index for similarity matching, hosted the model as an API on AWS Lambda, and integrated it with our existing platform. The system supports daily overnight updates so new brands and influencers are automatically included, and those leaving the platform are removed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We got a working recommendation system that matches influencers with relevant brands based on their profiles. The model updates automatically overnight, so new users are picked up right away. It integrates smoothly with our platform and runs efficiently on AWS Lambda

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was smooth. They were responsive and kept things moving.

What was your primary form of communication with DestiLabs?

Virtual Meeting

What did you find most impressive or unique about this company?

They got up to speed quickly with our data and proposed a sensible architecture from the start. The Pinecone and AWS Lambda setup was practical and cost-effective for our scale.

Are there any areas for improvement or something DestiLabs could have done differently?

The project went well, we're happy with the results, so we enjoyed working with DestiLabs.

BACKGROUND

Please describe your company and position.

I am the Sales & Business Manager of Equinox Dynamics

Describe what your company does in a single sentence.

We build sustainable organic growth that turns into revenue.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• One of our retail clients needed to modernize how they handle customer support and product discovery on their online store. They were drowning in repetitive tickets and their search was basically useless. We handle the core SEO engineering but AI is not our area, so we looked for a team that could own the intelligent automation piece end to end.

SOLUTION

How did you find DestiLabs?

• Online Search
• Clutch Site
• Other

Why did you select DestiLabs over others?

• High ratings
• Close to my geographic location
• Great culture fit

How many teammates from DestiLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DestiLabs took ownership of the AI layer sitting on top of our client's ecommerce platform. They built a customer support agent that understands product questions, order inquiries, and return requests in context - not just keyword matching. They also built a product discovery agent that uses semantic search across the catalog so customers actually find what they are looking for. On top of that, they set up automated post-purchase flows - shipping updates, review requests, restock alerts - all driven by agent logic rather than rigid rule-based triggers. Everything connects through the platform's existing APIs, which our team maintains.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Support ticket volume handled by humans dropped significantly within the first two months. The product search agent improved conversion on search results pages compared to their old keyword-based search. Customer satisfaction scores on post-purchase communication went up because responses are faster and more relevant. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Professional and predictable. They work in short cycles and always have something to show at the end. We had a situation where the client's catalog structure turned out to be messier than documented - DestiLabs adapted their approach without slowing down the overall timeline. 

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They understand the problem before jumping to solutions. When we first briefed them, they spent time mapping out the actual customer journey and identified edge cases we had not considered - like how to handle queries that span multiple orders or products that were discontinued. The agents they built handle those gracefully instead of just failing. That kind of thinking is rare.

Are there any areas for improvement or something DestiLabs could have done differently?

Early on, some of their documentation was more oriented toward their own team than ours. They fixed that quickly once we mentioned it. Minor thing overall, so all is perfect!

BACKGROUND

Please describe your company and position.

 I am the Co-Founder of an information technology company 

Describe what your company does in a single sentence.

Precise pest monitoring for agricultural and environmental applications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• Our goal was to implement an AI powered Q&A system with conversation-aware responses, secure token-based API access, and flexible output formatting to fit our workflow.

SOLUTION

How did you find DestiLabs?

Referral

Why did you select DestiLabs over others?

Portfolio of AI projects, good expertise and brilliant reputation

How many teammates from DestiLabs were assigned to this project?

2-4

Describe the scope of work in detail. Please include a summary of key deliverables.

AI powered chatbot API that answers domain specific customer questions based on conversation context. Delivered a fully functional REST API with token based authentication, configurable response formatting, staging and production environments and support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We got a working AI agent that handles customer inquiries automatically, reducing manual response time. The team delivered a clean API with proper access controls and environment separation – exactly what we needed without overcomplicating things.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything was delivered on schedule. DestiLabs communicated clearly throughout the project, kept us aligned on progress, and addressed any questions quickly.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to move fast without sacrificing quality stands out. And one more thing, when we found couple of issues, even though not of them were covered in our initial scope, guys helped us to solve everything. Enjoyed the communication process and workflow that they have.

Are there any areas for improvement or something DestiLabs could have done differently?

The collaboration is going really well.

BACKGROUND

Please describe your company and position.

I am the Co-founder and Designer of Essenc

Describe what your company does in a single sentence.

Solving Product UI/UX solutions and crafting exceptional experiences for ambitious startups and scaling companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DestiLabs to accomplish?

• We needed a full-stack AI travel platform that could handle complex inventory management for hotels and flights, group travel bookings, personalization, and multiple payment methods – all while maintaining robust security standards.

SOLUTION

How did you find DestiLabs?

We already worked on another project

Why did you select DestiLabs over others?

Brilliant experience from the past

How many teammates from DestiLabs were assigned to this project?

4-6

Describe the scope of work in detail. Please include a summary of key deliverables.

DestiLabs handled all backend development and AI implementation. Key deliverables included: AI-powered search, API integration with third-party providers, database management, personalisation engine etc, plus integration with our design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 Successfully launched AI travel concierge, with natural conversation Integration with 1M+ accommodations, 140+ airlines, multiple event providers etc.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

DestiLabs delivered on schedule with clear communication throughout development. They managed complex technical requirements effectively, provided regular updates, and were responsive to our needs as we refined UX requirements during development.

What was your primary form of communication with DestiLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They deeply understood the business needs and complexity and delivered the solution we wanted without overcomplicating the technical stack.

Are there any areas for improvement or something DestiLabs could have done differently?

We trully enjoyed working with DestiLabs, they are the best in AI niche.