Digital Butlers

BACKGROUND

Please describe your company and position.

I am the Former Head of marketing of a real estate company

Describe what your company does in a single sentence.

We are dedicated to developing high-class properties in Cyprus that cater to customers' personal living desires and investment goals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Project management
• UX design (Logic & prototype)
• UI design (Style & Visual)
• Webflow development
• Profit Base connection
• Website maintenance

SOLUTION

How did you find Digital Butlers?

Webflow ranking system

Why did you select Digital Butlers over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Portfolio

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had an outdated WordPress-based website that required a modern overhaul to stay competitive in the market and secure lucrative contracts. Our goal was to attract more visitors, potential clients, and higher lead generation, providing business with the new web boost. We aimed to achieve this by revamping the site's design and optimizing its functionality, making navigation effortless and aligning it with contemporary design standards. 

The Digital Butlers team should not only create a new interface for us on the web but also work on the user experience logic. We wanted to be sure that the upgraded website would be clear for the user. We also chose to migrate our site from WordPress to Webflow CMS because wanted our website to look professional and easy to control. 

Our property management system called ProfitBase should also be integrated into the site to make it comfortable for our managers to keep the real estate information up-to-date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw the results of their work when they shared the first design concepts with our team. Our old website was pretty old-fashioned and we definitely understood that the new will would look much better. Following the launch of the redesigned website, there was a noticeable increase in website traffic and user involvement. Our partners and clients mentioned the nice website interactions, clean user-friendly design, and functionality. 

One of the cool things that we really liked about the UX is the sidebar with all available properties. A working solution that helps our users see the list of available objects and open the information page from any place on the site. Plus it is much more comfortable to use the website by our internal department now. We are able to change any element of the site via Webflow CMS / designer. And the connection with ProfitBase works well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In the beginning, we had all conversations via email. But after the project started we transferred our chat to Telegram. We are still using it for maintenance and other requests. They used the KANBAN methodology to deliver the project by stages and shared hourly-based reports of their work via TMetric. The site was delivered stage by stage: 

• prototype 
• design 
• frontend 
• CMS connection 
• testing. 

As far as the progress went we saw real results and provided approval on each point.

What was your primary form of communication with Digital Butlers?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really cared about our request. When we had our first meeting in our office we described to Alex (DB's Business Relationship Manager) the whole scope of the website that we want to see. The first rough estimation from Alex's side was a little higher than our budget. Then we asked if there was a way how we could fit everything in the desired price. 

After a few days and discussion with the team, Alex got back to us with a solution that fit our resources, and in addition, they helped us with the prototyping for free. It was very kind and professional from their side. Sometimes we ask Digital Butlers to help us with website management and there wasn't a day when they refused. Not every company will provide so much attention to your requests.

Are there any areas for improvement or something Digital Butlers could have done differently?

I really liked how they did the job. Right now I’m planning a new more ambitious project for a different market / location. It will have more complex functionality and will need more attention on the UX side. And Digital Butlers team is on my potential vendor's list for this. Maybe when we will work on it I will have anything to recommend but not now.

BACKGROUND

Please describe your company and position.

I am the CEO of a consumer products company 

Describe what your company does in a single sentence.

We are an online platform for brides.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Specification and roadmap
• UI/UX
• Full Stack Development
• Design a massive platform rom the ground up
• Project Management

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

Pricing fit our budget

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project started approximately 3.5 years ago and we have spent 350k plus on our project. The initial scope was to design and build a simple bridal platform and it quickly grew into something really big and massive. To date, we are close to 7-8k hours of work and still, there is no end in sight. When we started working, Digital butlers were in their infancy and didn't even know how to price themselves. What grew to be an approx 300k project was projected to be done in a few months for 15k USD. granted, they didnt know how to run a business but they certainly knew how to convince it was possible.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We made huge progress in our long-term goals but the experience of getting there was nothing short of horrific. The team was inconsistent, careless, and simply unprofessional at times. I had members of the team come out and meet me in a wifebeater while laying in bed with pillows all over. they have very poor English abilities and cannot for the life of them copyright even the smallest line of text. 

Their specifications are hard to read even with google translate and their submission, presentation and QA testing is really really bad. all through the 3 years I was the one pointing out EVERY LITTLE PART OF THE BUILD, AT EVER SECTION. Their excuse was, we rather give you what you ask for when instead the work was simply careless. They were also pretty dishonest when it came to billing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

in three years, not a single deadline was ever met on time. The builds are never complete and require a huge amount of resources on top of the QA hours already billed for to fix typos, broken links, bugs, etc.

What was your primary form of communication with Digital Butlers?

Virtual Meeting

What did you find most impressive or unique about this company?

The ability of their management to constantly mislead and cover for their team's irresponsible outcomes. digital butlers do not hold their employees at all accountable for anything they do. EVEN WHEN ASKED MULTIPLE TIMES TO LOG HOURS AT THE TIME OF WORK AND NOT ENTER THEM MANUALLY.

Are there any areas for improvement or something Digital Butlers could have done differently?

yes, there are a ton of areas of improvement. The biggest one is hiring a team that actually understands and has a working knowledge of the task they claim they can handle. Their staff do not have a business use of the English language at all. Their management style lacks accountability and responsibility. Transparency when it comes to hours logging as well as the ability to deliver on deadlines with actual QA testing that is bug-free. Digital Butles prides themselves on having grown to close to 40 employees but does not product quality beyond a simple website if you don't micro manage them.

Company Responses

BACKGROUND

Please describe your company and position.

I am the Design Lead of a Venture Studio

Describe what your company does in a single sentence.

We are a multi-award winning product and venture studio. Based in London, working internationally. Our mission is to help businesses design and build new experiences and ventures that demystify technology, make the complex simple, and create a more equitable future for the many.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Build and deliver stunning yet functional Webflow projects

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

• High ratings
• Pricing fit our budget

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build multiple branded web flow websites across many different industries. Including integrating complex systems and custom codes to deliver the exact functionality and aesthetics needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Regular check-ins that met planned delivery dates for the project. Aswell as ongoing support and feedback needed to complete the proejct

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They work as closely as needed to the team which means they are both independent as well as collaborative as needed. They responded extremely quickly and well to tight deadlines. Delivering both quality and quantity at the needed times.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are passionate and thoughtful about you and your clients' needs. Reaching deadlines and work loads as needed to deliver an excellent service and outcome.

Are there any areas for improvement or something Digital Butlers could have done differently?

No no improvements, every project, the teams and performance blow our expectations.

BACKGROUND

Please describe your company and position.

I am the Owner of a business services company

Describe what your company does in a single sentence.

We focus on web design, graphic design, and internet marketing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• To optimize some website animations to reduce page load time.

SOLUTION

How did you find Digital Butlers?

Webflow profile

Why did you select Digital Butlers over others?

• High ratings
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Digital Butlers was hired to optimize load times for a wordpress website. The website has some animations that were done with Lottie and they converted them to SVG. They checked the progress using Pagespeed Insights and revised accordingly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Mobile load time on Pagespeed Insights went from 34 up to 72. That was a win!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

When I first contacted Alex, he was on vacation but still responded. He looped one of his developers into the conversation and she also responded. Everyone kept me updated and made additional suggestions for even more improvement. They delivered everything on time and held to their original cost estimate.

What was your primary form of communication with Digital Butlers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their communication is top notch. They have several methods - chat, email, zoom, phone. Alex works very hard and his team does too. I had no reservations about giving them full access to the server. Their rates are great and their skills are fantastic.

Are there any areas for improvement or something Digital Butlers could have done differently?

No. Everything was great.

BACKGROUND

Please describe your company and position.

I am the President of UNDIVIDED

Describe what your company does in a single sentence.

Residential real estate sales and leasing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Work with Wix platform
• Ability to edit a template for our purposes
• To change the text, colors and branding to fit our needs

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Digital Butlers were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesign a template for our purposes, this included updating logos, formatting, fonts and colors to fit our needs. To keep the transitions and UX design the same as the template so that we could have the same feel for our new website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We set up milestones to achieve and due dates for progress towards completion. Our team and their then set up feedback loops during this time to get a majority of the work done and then focus on fine tuning the small stuff.

What was your primary form of communication with Digital Butlers?

Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had us initially give them as much information, so we created an XD file of the deliverables in our look and feel, and they then begin implementing it. From there, we had sent several rounds of revisions through Dropbox paper and Google Doc which they completed on time.

What did you find most impressive or unique about this company?

They were able to work in the platform we wanted, and they were very responsive and professional about it. They also did their best to keep it within the budget we outlined.

Are there any areas for improvement or something Digital Butlers could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Founder, Partner of Former Colleagues

Describe what your company does in a single sentence.

Former Colleagues is a brand strategy and experience design firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Develop a personality testing platform with multiple integrations
• Develop a website for a global consumer goods brand

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned
• knowledge of multiple tech requirements

What was the size of Digital Butlers’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Digital Butlers to build and optimize a complex personality testing platform on Webflow, which integrated with a Postgres database on Supabase. The SOW included a range of consequential change orders, feature requirements, and conditional logic/outcomes. We've also engaged them to develop a website for a global consumer products brand. This project included following clients' challenging tech stack requirements, collaborating with multiple teams, and in-depth review/edit processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The personality testing platform works better than originally conceived, and Digital Butlers came to the table with a number of valuable suggestions that made the project a resounding success. For the other project, the client was extremely impressed not only with the quality of code delivered, but DB took great care to work closely with my team to meet changing client demands at the last minute.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project milestones were completed on time (often earlier than expected), with clear communication of potential issues well before they became problems. The Digital Butlers project manager is highly collaborative and responsive, giving me much reassurance. Most important of all is Digital Butlers' commitment to their clients and ensuring they are "taken care of" throughout the engagement. Super rare and appreciated in this industry.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their range of technical expertise. Responsiveness to complete projects on time and to an extremely high level of quality. Ability to assess and understand complex, intertwined technical needs and apply a clear methodology to success.

Are there any areas for improvement or something Digital Butlers could have done differently?

Only thing that comes to mind is I'd like to bring them into a dedicated project management software to track work progress and collaborate more efficiently.

BACKGROUND

Please describe your company and position.

I am the CEO of Fulfillment dot Com

Describe what your company does in a single sentence.

Fulfillment.com (FDC) helps businesses to reduce their shipping costs, automate their fulfillment, and expand into new markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Website UX/UI design
• Webflow development
• 3D integration and API connection

SOLUTION

How did you find Digital Butlers?

Other

Why did you select Digital Butlers over others?

High ratings, Good value for cost, Company values aligned

What was the size of Digital Butlers’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to make a full rebranding of our existing website. We were in the search of a studio, that was able to deliver the creative design and fully-functional Webflow CMS website with our custom API connection.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Prepared design in Figma
• Finished interactive 3D for the globe
• Working Webflow website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We communicated with Alex, their co-founder. They used KAITEN.io system to manage the project and deliver tasks. Most of the communication went via Skype and email. Everything was delivered on time.

What was your primary form of communication with Digital Butlers?

Email or Messaging App

What did you find most impressive or unique about this company?

I love their design approach, but the most unique thing is their positioning. They are focusing on being your personal butler but in Digital environment. They solved all requests that I gave to them. And even if they didn’t have a specific person on the team who can handle it they will recommend someone.

Are there any areas for improvement or something Digital Butlers could have done differently?

Everyone can become better. But in general, everything is good.

BACKGROUND

Please describe your company and position.

I am the COO

Describe what your company does in a single sentence.

We're building an all-in-one solution to early-stage outdoor fire detection. Detecting wildfires early, preventing disaster at the start.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Build a very polished website to showcase our company
• Launch a pre-order campaign to drive users to pre-order our product

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

High ratings, Great culture fit, Good value for cost, Referred to me, Company values aligned

What was the size of Digital Butlers’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digital Butlers needed to design and build the entire website from scratch. We started with just a copy (text) draft, which the team used to develop the entire design concept for both computer and mobile users. After finalizing the design with us, the developers began implementing the design, and continued that process for the next few weeks.

We needed a brand-new website with 4 "full pages" as well as a few simpler pages (e.g. FAQ, Order confirmation, privacy and terms). In addition to a multitude of animations and interactive functionality, Digital Butlers built two very complicated 3d-model animations that seemlessly integrated with user interaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We are receiving pre-orders of our product through the website
• We've receiving enthusiastic positive feedback from our advisors and investors
• The 3d-models run smoothly without glitches or loading issues

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There was a superb level of communication demonstrated by the team. Alex was very responsive, promptly responded to all emails, and readily got on calls even on short notice. Despite the 11-hour time difference, we were able to clearly communicate our goals, and the team discussed every single point that we wanted to discuss in detail. Not a single piece of detail was omitted or ignored.

Moreover, multiple members of the team (such as engineers) were present on all calls where we requested to speak directly to them. The team made their best effort to deliver the website in time, despite the multitude of new technical features that they needed to learn to carry out the fancy design of the website.

What was your primary form of communication with Digital Butlers?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

The company had a very impressive detail-oriented approach to designing the website. When we disagreed on certain design choices, Digital Butlers discussed in depth why their choice was the best from a design perspective. They were ready to reach the most polished professional result even if we initially objected to a certain design decision.

Often times other teams would agree with whatever the client wants to make them happy, even if that hurts the final result of the project. Digital Butlers were not like that at all. I was mindblown by the attention to detail and absolute dedication to making the website as perfect as possible.

Even if it meant staying up long nights, working overtime, and fixing the smallest details (such as optimizing speed and fixing textures). This dedication to the final product is very rare to come by and much appreciated. Without that work by Digital Butlers, we wouldn't have a successful pre-order launch.

Are there any areas for improvement or something Digital Butlers could have done differently?

The only area of improvement I can think of is their prioritization of tasks. When working with Digital Butlers, it's good to be very clear about which tasks you believe have the highest priority of finishing first. Because the Digital Butlers team is so passionate about delivering a perfected final product, they may sometimes spend a lot of time fixing a certain section before moving onto other steps to fix. Their dedication to the project shows even here!

BACKGROUND

Please describe your company and your position there.

I am the CEO & Co-Founder of WOWMI. We are a technology company that produces content to help our Members be recognized as experts in their field.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Butlers, and what were your goals?

When you create content at scale, you'll run into issues. You need a way of developing a myriad of marketing assets in a click of a button. You need to synthesize a very specialized role and make it approachable for someone with little to no experience. We partnered with digital Butlers because we needed help making a dream on a napkin a reality. A dream where we could provide low-cost content solutions to our members at scale.

SOLUTION

How did you select this vendor and what were the deciding factors?

Fortunately, we were referred to Digital butlers through an existing design partner. Our relationship over the years has grown as our needs have grown. It was a natural progression.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

There are too many projects to list in detail, so I will give an overall look. Website Design, App Design, Web Development. Software development. These projects all range from automated website building to post-production delivery. We are still refining these projects as we speak.

How many people from the vendor's team worked with you, and what were their positions?

We have a series of UX, UI, Front End, Backend, Project managers that are all part of the team. At most, we've had 10 team members all working together.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The platforms we are designed as so impactful it's hard to measure directly. Workforce expenditure through automations will be reduced by around 70%. Cost to supply our platform will be reduced by 50%. Cost to post produce our content will be reduced by almost 85%. Not to mention the time and personnel savings, too. We haven't delved into the exact metrics yet.

Describe their project management style, including communication tools and timeliness.

We have multiple layers of developments. Support. Development. Design. Retouching, so we primarily use Kaiten and Monday.com. Meetings are organized and scheduled on Monday & Friday with communication via Slack during the week.

What did you find most impressive or unique about this company?

One of the best parts of my day is finding out how we progressed in our mission. The dedication it takes to show up day in and day out is what has impressed me the most about this company. You will never progress in business if you don't have a team that is consistent. You will never progress in business if you don't have a team that is dedicated. They are both.

Are there any areas for improvement or something they could have done differently?

Yes. We continually have on-going discussions about more transparency and better communication. I don't think this is exclusive to DB, it's just part of growing a technology business. You don't always know what is around the corner, but after years, you should know how to respond...and deal less with reacting.

BACKGROUND

Please describe your company and your position there.

We are an edtech startup building a new kind of Learning and Development (L&D) platform that connects employees to unique teachers -- from pro athletes, FBI agents, top professors, social justice advocates, and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Butlers?

We hired Digital Butlers for a full redesign of our website. We required a compete revamp of the website's structure, as well as a visual identity refresh.

SOLUTION

How did you select this vendor?

I worked with DB in the past on another project for a fintech startup in NYC. I found them on the webflow marketplace and got in touch with them. After a long vetting process, I ended up selecting DB out of more than 7 vendors.

Describe the project in detail and walk through the stages of the project.

We provided the team with a brief, describing what we need and what's the long-term vision. There was a high level structure with specific details on what each part of the website should achieve. We then worked with the DB designers to make sure that they understand what we need. The designers prepared the wireframes with a specific narrative. Once we agreed on the wireframes, we got to see the final designs. The were much better than what we expected.

How many resources from the vendor's team worked with you, and what were their positions?

• 1 manager
• 1 UX/UI designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The final designs deliverables were above our expectations. We went through every single small detail. All the team gave their thumbs up to the final design. We're planning to move to the development phase very soon.

How effective was the workflow between your team and theirs?

Very effective. We had 2 calls per week, each call was under 1 hour or 30 minutes respectively. All the work is done on time, strictly according to our schedule.

What did you find most impressive or unique about this company?

They understand UX/UI and they also can do mobile very well, which most vendors suck at. Their communication is spot on and I liked their attention to detail. Also, they care about the final outcome, which is super important.

Are there any areas for improvement or something they could have done differently?

I can't think of anything right now.