Dot Com Infoway

BACKGROUND

Introduce your business and what you do there.

I’m the COO of HIPSTO, a news innovation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dot Com Infoway?

We needed help with digital marketing, design, and development. We started looking for a development partner that was familiar with AI because our in-house development team didn’t have that kind of expertise.

SOLUTION

What was the scope of their involvement?

They started off doing our digital marketing and promotion for our apps. Dot Com Infoway covers all of the different levels of our mobile app marketing, including App Store Optimization (ASO), keyword optimization, competitor analysis with regards to keywords, and marketing to influencers on various platforms. The collaboration has expanded to include more operational and research work. They’ve moved from doing only digital marketing to helping us with our overall strategy.

They’ve also designed the apps, and are now in the development phase. Our in-house team was involved in the development at first, but we eventually let Dot Com Infoway take complete control. The mobile apps are for both iOS and Android.

What is the team composition?

There’s a project manager, two iOS developers, two Android developers, and a designer who works for us on a part-time basis. We also have four interns working for us on various research projects, including data entry into our AI system.

How did you come to work with Dot Com Infoway?

I had contact with the CEO about 15 months ago in the Netherlands. I’ve traveled to see them in their office in India three times. I also spent a month working from their office with my CEO.

As we worked with them, we saw how detailed-oriented and pragmatic they are. They paid attention to deadlines and always delivered quality work. They have an excellent work ethic, and their team is full of honest and reliable people.

How much have you invested with them?

We’ve spent between $25,000–$50,000 on their services.

What is the status of this engagement?

We started working together in November 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were able to rebuild the whole product within two months. Right now, we’re doing a test flight for iOS and a beta release for Google. Dot Com Infoway is working hard to upgrade the app to the 2.1 version. It looks 10 times better than the version we used to have. Thanks to the quality of their work, we’re now able to grow and expand our business. The team has also been able to keep us in the top rankings for mobile apps.

How did Dot Com Infoway perform from a project management standpoint?

The project is managed extremely well. They hold themselves to tight deadlines even when we don’t provide them. They’re really amazing. We’ve never worked with a firm that’s as professional as Dot Com Infoway.

What did you find most impressive about them?

Dot Com Infoway balances approachability with professionalism. The team works extremely hard and provides high-quality deliverables. I also appreciate their ability to understand our perspective.

Are there any areas they could improve?

No, there’s nothing I’d have them improve

Do you have any advice for potential customers?

I encourage anyone to work with them.

BACKGROUND

Please describe your company and your position there.

I’m the founder and director of Mobile Care, an online platform where healthcare professionals can connect with people in the community or vice versa. Our platform meets care needs and provides employment and extra income.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dot Com Infoway?

I needed mobile app development for my platform.

What were your goals for this project?

I wanted a simple and easily navigable finished app.

SOLUTION

How did you select this vendor?

We searched for vendors online and they impressed us.

Describe the project in detail.

They created wireframes in the design phase before building an administrative backend, creating a landing page, and filling the app with specified content. They ensured the app worked seamlessly and created a video showcasing its functionality. After development, they assisted with the launch and marketing.

What was the team composition?

I worked with two people from their team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The flow of the app has been excellent, with particular emphasis on the graphics. They’ve met the development needs of a startup with limited funding.

How effective was the workflow between your team and theirs?

I couldn’t speak more highly of their teamwork. Their collaboration skills are above and beyond. We held effective weekly catch ups and used Basecamp for project management, which made it easy to keep track of everything. Their customer relations sales manager is superb. They were patient and empathetic.

What did you find most impressive about this company?

They understood that they weren’t working with technically fluent people.

Are there any areas for improvement?

No, I can’t think of anything.

BACKGROUND

Please describe your company and your position there.

I’m the CEO and co-founder of vPatina, a startup that develops web and reputation building tools for artists and galleries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dot Com Infoway?

We needed to grow our programming team to develop a prototype product.

What were your goals for this project?

We wanted to take our company’s proof of concept and turn it into a prototype.

SOLUTION

How did you select this vendor?

We selected Dot Com Infoway based on recommendations and interviews.

Can you go into detail about the services they provided and the scope of the project?

Dot Com Infoway had to build off our existing code and develop new features following the “lean startup” approach, assisting our programmers.

What was the team composition?

We worked with a senior manager and programmer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project is still in the development phase. We are continually testing and modifying the product, following user feedback and technical capabilities.

How was project management arranged and how effective was it?

We receive great support from all levels of their team. Our teams have established a dynamic working relationship. Dot Com Infoway learns fast, and as a result, their rate of learning increased. Their team is full of active listeners who are willing to take chances and try new things.

What did you find most impressive about this company?

Dot Com Infoway’s ability to adapt to our working style was remarkable. We’re impressed that their team could work with our code since it is quite old.

Are there any areas where they can improve?

Nothing so far during this engagement.

BACKGROUND

Please describe your company and your position there.

I’m part of the founder’s core team for the M.S. Chellamuthu Trust and Research Foundation. It’s a 25-year-old NGO that works for people with mental disabilities in Madurai, India. We have a range of mental health services such as hospitals, rehab centers, special schools, vocational training institutes, and more. These services meet the needs of our target clients from varied age ranges—children, adolescents, adults, and the geriatric population.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dot Com Infoway?

Our main challenge was attaining enough visibility and communicating our services so that more and more people in need could avail them. We needed expertise in website development as our website at the time wasn’t mobile friendly nor responsive.

What were your goals for this project?

We wanted to build awareness for our organization, and become a platform for the exchange of information and facilitate the mobilization of resources.

SOLUTION

How did you select this vendor?

Dot Com Infoway is well known in our city for their excellent work, so it was an easy choice to make. They were also highly recommended by another organization for their prompt and professional work.

Can you go into detail about the services they provided and the scope of the project?

After reviewing our current website, they built new wireframes according to our specifications and walks us through each one. They showed us a couple of designs before we chose one. They built our new website on WordPress and then worked on the website content, images, and keywords that aligned with our vision and mission.

What was the team composition?

Their project manager was my point of contact. A design expert and two developers were also involved. The team remained constant throughout our collaboration.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Since we launched the website, more people have come to know about our services and have also benefited from them. The increased visibility our organization has across the globe has also helped in mobilizing resources for an NGO like us, facilitating online donations.

How was project management arranged and how effective was it?

Project management was effectively organized through formal face-to-face meeting and phone calls. They were prompt in keeping up with deadlines and easily understood our organization’s expectations. Furthermore, they were responsive to our change requests regardless of how many times we asked.

What did you find most impressive about this company?

Their strengths include their openness to customer expectations, responsive approach, timeliness with deadlines, effective customer support, and their proactive and creative suggestions regarding web development. Their team is also easy to reach and communicate with.

Are there any areas where they can improve?

None that I can think of. It has been a great pleasure to work with Dot Com Infoway.

BACKGROUND

Introduce your business and what you do there.

I’m a social media strategist for a political party in India that was in power for nearly five terms—about 20 years. Our country has a federal structure similar to the US, so we focus on campaigning and national politics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dot Com Infoway?

We haven’t been in power for the past six years, so we wanted to boost awareness of what our party has accomplished. While we already had an app and a website, we wanted someone to build us something new and extraordinary.

SOLUTION

What was the scope of their involvement?

Dot Com Infoway created a new website that presents information about our party, including what we do on a daily basis. They also built an app for iOS and Android, which will be used by about half a million people. Dot Com Infoway has completed the website design, but we still need to provide content for the website.

What is the team composition?

Initially, my main point of contact was the person in charge of website marketing. I also interacted with their chief designer. I’m still in touch with my main contact, depending on the need.

How did you come to work with Dot Com Infoway?

I believe our president first got in touch with Dot Com Infoway. They’ve been developing the website even before I started working for the party. I heard that they made an app for our IT department, so I got in touch with their team.

How much have you invested with them?

We’ve spent $45,000–$60,000 on their services.

What is the status of this engagement?

The project started nine months ago, and it is still ongoing. I’ve been interacting with them for the past three months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Dot Com Infoway has done an excellent job. The website is going to work on pretty much all platforms. The people who have seen the website and app are quite happy about their output, so it’s going to be an exciting launch for our organization. While the rollout has not started, we are hoping for greater user engagement.

How did Dot Com Infoway perform from a project management standpoint?

We talk over the phone and share documents over email. They are collaborative and open to our ideas and change requests.

What did you find most impressive about them?

Dot Com Infoway has been quite enthusiastic from the start.

Are there any areas they could improve?

They could improve on the design end. Also, they overshot some of the estimates. They have some catching up to do, but I’m sure they’ll do it.

BACKGROUND

Introduce your business and what you do there.

We’re a political party and I work in the IT department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dot Com Infoway?

We wanted to develop a website and the mobile app. They began with the Android app, and we found them to be good, so we gave them the website project as well. They’re working on both projects now, and both are nearing completion.

SOLUTION

What was the scope of their involvement?

They worked on the website and an Android mobile application. Technology-wise, they used PHP, Linux servers, and an AWS hosting environment. We have a PostgreSQL database, and we’re using the typical Android stack, with third-party applications.

What is the team composition?

There were 12–15 members working on this project, split between the website and the Android teams.

How did you come to work with Dot Com Infoway?

They’re close to us, so we met in person, plus their prices are very good. The first reason for choosing them was cost, but, over the relationship, we came to understand that they are also technically sound.

How much have you invested with them?

It cost $75,000 for the app, website, and a year of maintenance, along with the AWS hosting space.

What is the status of this engagement?

We started working with them in March 2018 and we will continue with other projects that we have in mind: new editions of the app and some database projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There have been changes in the scope, but they’ve gone the extra mile to develop and deliver it. That dedication to extensions makes them stand out; they’re with us throughout the journey, helping us technically.

They’re up-to-date on new technologies too. They’ve delivered to our expectations and are good and reliable partners.

How did Dot Com Infoway perform from a project management standpoint?

They use some internal project management tools. Dot Com is primarily a tech company, rather than comprising business people, so some of their communication is a little difficult. However, if we give them a clear scope, they’ll deliver it.

They come for meetings whenever we call them—it’s easy to work with them. They have a lot of experience, and their founder is well known.

What did you find most impressive about them?

They operate from a tier-two city, and relative to what they deliver, they have a cost advantage over other developers—they’re an attractive proposition for customers. We decided to build an economical website and app, so we wanted a good-value partner. We were impressed by how they were able to deliver whatever technologies the website required.

Are there any areas they could improve?

They should focus more on helping the customer come up with a definitive scope in the initial stages. They’re good, but they could go deeper into the customer’s mind.

Beyond that, they could improve their product understanding and management, along with proper documentation.

Do you have any advice for future clients of theirs?

The client should come up with the proper scope, rather than just an idea. They’ll take it from there.

BACKGROUND

Introduce your business and what you do there.

I’m the senior principal of the CSR school. 10 years ago, we started with the goal of offering courses through tablet computers to get students more interested in audiovisuals. I’m responsible for all development and improvements.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dot Com Infoway?

We wanted to consolidate all of our school systems into one solution, including our ERP (used to develop information and reports) and our communication tool. Trying to update the different solutions was becoming quite hectic, so we brought Dot Com Infoway on to build all our teaching modules and processes.

SOLUTION

What was the scope of their involvement?

The tablet app they built has features for all three major parties: students, teachers, and parents. It takes automatic attendance and offers digital lessons for students, while teachers can cast notes to their students’ devices, which they can also lock during a session if they need to. These sessions can take place either online or offline and contain both text- and video-based messages. Parents can monitor their student’s attendance, assignments, content, and communication and pay the school fee.

It took some time for us to give them the overall requirements, but they delivered what we wanted. They then developed a pilot program, incorporated the feedback from it, and trained our teachers to use the platform.

What is the team composition?

They have representatives for each division we can contact regarding specific parts of the platform, but I’m not sure about the actual team size.

How did you come to work with Dot Com Infoway?

Our management suggested them when we were looking for a partner. We liked that they had experience working on multiple apps, including some abroad.

How much have you invested with them?

We’ve spent $150,000 so far.

What is the status of this engagement?

We’ve been working together for a year and a half, since 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their approach was good, and they displayed high competency. Teachers and parents have mentioned how user-friendly the platform is for giving marks and finding useful information respectively. As an administrator, the platform makes it easy for me to understand our teachers’ performance.

How did Dot Com Infoway perform from a project management standpoint?

We communicate through email and WhatsApp. If we post about an issue in our group, we get an answer right away. They’re also in touch with our students and teachers.

Although we have a main point of contact, they make their entire team available to us. They fulfill all the tasks we give them and fix any bugs that occur. When they give us a deadline estimate, they mostly stick to it.

What did you find most impressive about them? 

Their team and solutions distinguish them from their competitors. They have members in all different areas and are able to find solutions to whatever we need. We found it difficult to get aftersale service from other groups, but Dot Com Infoway is nice about it. They’ve certainly lived up to our expectations.

Are there any areas they could improve?

I’m not sure whether they’d worked in the education area before, but it doesn't matter; they're able to deliver. I can’t think of any drawbacks for Dot Com Infoway.

BACKGROUND

Introduce your business and what you do there.

I’m the administrator at Sitalakshmi Girls School & Correspondent, a higher secondary school with around 2,500 students. I take care of all the school’s technology needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dot Com Infoway?

We needed someone to develop a mobile app that allows parents to track their children’s attendance, homework assignments, and grades.

SOLUTION

What was the scope of their involvement?

They’re developing the app for both Android and iOS. We can keep parents updated on their children through a messaging feature, and they can even watch classes via our live stream. Teachers can upload their lessons to a learning management system (LMS) and connect with students’ devices, who can then take classes. Dot Com Infoway chose the hardware and provided excellent training on it.

How did you come to work with Dot Com Infoway?

We looked at 2–3 vendors and selected Dot Com Infoway because they were local and had superior sales support and code.

How much have you invested with them?

We’ve spent $60,000.

What is the status of this engagement?

We’ve been working together since January 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their final product was extremely acceptable. Parents are satisfied with how easy it is to communicate with us and stay informed about their children.

How did Dot Com Infoway perform from a project management standpoint?

We have an internal project management system that keeps track of the product every day. Dot Com Infoway provides great support and is available to come to the school whenever we call.

What did you find most impressive about them?

They were willing to customize the project for us.

Are there any areas they could improve?

No, not that I can think of.

BACKGROUND

Introduce your business and what you do there.

I am a business analyst for Ahana Hospitals, a psychiatric hospital based in India.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dot Com Infoway?

In our country, a stigma prevented people from visiting psychiatric doctors for treatment. Our challenge was to increase awareness of this stigma and address it using social media marketing.

SOLUTION

What was the scope of their involvement?

Dot Com Infoway provides digital and social media marketing for us. They maintain our Facebook page and post daily. A panel of psychologists produces the content, which is then sent to the DCI team to be regularly posted.

How did you come to work with Dot Com Infoway?

They were already working with the hospital when I came onboard.

How much have you invested with them?

Our overall agreement was for $20,000.

What is the status of this engagement?

We started working with DCI approximately one to one-and-a-half years ago. I cannot give an exact date since it was before my time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After launching our social media campaign, we have seen a significant change in the attitudes and outlooks of patients who we meet in the psychiatric context. There was a period in India when people didn't understand their need for psychiatric consultation. Since Facebook is a powerful tool used by everyone, we’ve seen a significant increase of around 300 new patients per month, 70% of which have come from social media.

How did Dot Com Infoway perform from a project management standpoint?

Their project management has been very effective. They resolved any posted issues as early as possible, and their team’s responsiveness has been very good. We have a WhatsApp group for communication, and we also communicate through phone calls.

What did you find most impressive about them?

Our psychologists are the only ones who’ve communicated with their team, so we don’t have a good idea of DCI’s technological or design capabilities. We assign generic tasks and corrections, which may require loads of work to be done. They’ve taken our directions well, and have never complained about the number of changes we’ve requested. Whatever we asked for, they’ve given us. I don’t know if other agencies can provide this level of responsiveness.

Are there any areas they could improve?

At the moment, they do not need to work on anything. They just need to provide a broader scale of services.

Do you have any advice for future clients of theirs?

Clients may not be familiar with the technology and terminology of the digital marketing industry. They might have something in mind, and require it to be done, without knowing the amount of work that it entails.

Every digital marketing company should be adaptable to client requests, but not all are. DCI differentiates themselves by accepting the changes we request and being able to acknowledge their mistakes. They’ve done whatever we told them without hesitation and without an attitude.

BACKGROUND

Introduce your business and what you do there.

I am a sales manager for Top App Creators, which is a platform that lists an enormous number of firms that develop applications for their customers. The platform has many reviews including pros and cons of particular services and allows customers to choose the best company for them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dot Com Infoway?

We wanted to improve our position within the search engines to be able to attract more visitors and clients. We decided to move forward with a company that could provide marketing improvements and help us with SEO.

SOLUTION

What was the scope of their involvement?

First, they comprehensively optimized and improved our website. They also added content such as articles and pictures to our website. Their professionals worked hard to optimize our social media presence as well. We were happy we chose them because they understood the importance of social media marketing. Additionally, they improved our content and email marketing sectors and helped us to engage new audiences and achieve better results. Finally, they also helped us with PPC and Google AdWords.

What is the team composition?

We worked with one person who was the sales manager. There were other people that worked on our project but we weren’t in contact with them.

How did you come to work with Dot Com Infoway?

We considered different firms and compared advantages and disadvantages. We were extremely impressed when we found out about their experience in digital marketing as well as the number of clients they have had (more than 1,000 customers). We felt this was an incredible indicator. We decided that they were the best candidacy for this position.

How much have you invested in them?

The budget was more than $75,000 for the entire campaign.

What is the status of this engagement?

We began working with them in February of 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our cooperation was profitable, evidenced by a 75% increase in our number of visitors, and as a result, our sales have increased too. They made our website and our business significantly better. They were really good and they managed to carry out all the tasks within tight timeframes. The cooperation was a success.

How did Dot Com Infoway perform from a project management standpoint?

They managed the project efficiently by involving more of their team members when the project became large and more complex. Our process included several needed conversations, but these conversations didn’t slow the turnaround time, and they were able to deliver all the work.

We most often communicate through email as well as Skype.

What did you find most impressive about them?

They are a team of professionals. We were greatly impressed when we heard how many years of experience they have as well as their number of awards. We feel this is the most significant and most important feature of their company.

Are there any areas they could improve?

No, they carry out tasks professionally and they are leaders in the market. We would recommend them to others.