Name: FBSPL- Fusion Business Solutions (P) Limited
Address: 459 COLUMBUS AVE #4018, New York, United States, NY, 10024, US
Telephone: (240) 979-0061
Price range: < $25
Rating: 4.8

Keeping You First

FBSPL is a leading global BPM, consulting, and business process outsourcing (BPO) firm with a strong focus on leveraging technology to drive efficiency and innovation. Since 2006, we have been providing outsourcing solutions that help businesses streamline processes, optimize operations, and scale effortlessly.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
New York, NY
Year founded
Founded 2006

Service Lines

Back Office Outsourcing: 25%
Finance & Accounting Outsourcing (FAO): 20%
Business Consulting: 15%
Data Annotation Services: 8%
Customer Service Outsourcing: 5%
Content Writing Services: 3%
Search Engine Optimization: 3%
AI Consulting: 2%
Business Continuity Management: 2%
Content Marketing: 2%
Financial Consulting: 2%
Graphic Design: 2%
Insurance Services & Brokers: 2%
Pay Per Click: 2%
Social Media Marketing: 2%
UX/UI Design: 2%
Web Design: 2%
Performance Marketing: 1%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 35%
Claims Processing: 20%
Data Entry & Processing: 20%
Medical Billing Services: 10%
Payment Processing: 10%
Writing & Content Creation Outsourcing: 5%

Business Consulting Focus

Business Process Management Consulting: 20%
Change Management Consulting: 20%
Strategy Development Consulting: 18%
Business Intelligence Consulting: 10%
Business Transformation Consulting: 10%
Management Consulting: 10%
Operational Change Consulting: 10%
Talent Consulting: 2%

Industries

Insurance: 20%
Business services: 15%
Financial services: 15%
Advertising & marketing: 5%
Other industries: 5%
Telecommunications: 5%
Automotive: 3%
Contracting: 3%
Education: 3%
Hospitality & leisure: 3%
Information technology: 3%
Manufacturing: 3%
Media: 3%
Real estate: 3%
Retail: 3%
Supply Chain, Logistics, and Transport: 3%
eCommerce: 3%
Construction: 2%

Clients

Midmarket ($10M - $1B): 40%
Small Business (<$10M): 40%
Enterprise (>$1B): 20%

Back Office Outsourcing Finance & Accounting Outsourcing (FAO) Data Entry & Processing

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.8 /5

What Clients Have Said

FBSPL offers competitive pricing, fitting various budgets, with clients noting good value for cost. Project costs are not specified, but clients appreciate timely delivery and efficient support, contributing to reduced workloads and improved operational efficiency.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 69 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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FBSPL- Fusion Business Solutions (P) Limited Review Insights

Overall Review Rating

4.8

Quality 4.7
Schedule 4.8
Cost 4.8
Willing to Refer 4.8

Top Mentions

Review Highlights

Proactive Problem Solving

FBSPL is praised for their proactive approach to problem-solving. They actively seek solutions to client challenges, demonstrating initiative and a commitment to continuous improvement in service delivery.
Strong Project Management Skills

Clients consistently praise FBSPL for their effective project management, timely delivery, and responsiveness to needs. The team is noted for meeting deadlines and maintaining open communication, ensuring projects are managed smoothly and efficiently.
Adaptable and Flexible Services

Clients commend FBSPL for their adaptability and flexibility in meeting changing client needs. They are open to adjusting workflows and providing customized solutions, ensuring services align with specific business objectives and requirements.
Areas for Improvement in Training

Some clients noted the need for improved initial training to ensure staff are fully prepared for their roles. Enhancing training processes could further streamline onboarding and reduce the learning curve for new team members.
Responsive and Communicative Team

The team at FBSPL is consistently described as communicative and attentive to client needs. They maintain regular updates, adapt to feedback, and ensure clear lines of communication through virtual meetings and email, fostering a collaborative working relationship.
Proficiency in Insurance Processes

FBSPL is highly regarded for their expertise in insurance-related tasks, including data entry, policy processing, and customer support. Clients appreciate their familiarity with industry-specific software like Applied Epic, leading to seamless integration and efficient task execution.

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FBSPL- Fusion Business Solutions (P) Limited Reviews

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Customer Service Outsourcing
Email Support Services Phone Support Services
Confidential
July 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The constant communication is great!"

Sep 4, 2025

Team Lead, The Bulow Group

Anonymous

Insurance
Tinley Park, Illinois
11-50 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides customer service outsourcing for an insurance brokerage. The team handles billing and endorsement process and resolves issues with the client's customers.

FBSPL- Fusion Business Solutions (P) Limited has delivered detailed work, meeting the client's expectations. The team has ensured a seamless project management approach and performed excellently throughout the engagement. FBSPL- Fusion Business Solutions (P) Limited's communication is remarkable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I'm a team lead at The Bulow Group

Describe what your company does in a single sentence.

Insurance Broker

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

To assist in Client Service Representative duties with our insured clients

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Online Search

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

High ratings

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Helping with billing and endorsement process with our Commercial line clients. Emailing the insured and contacting carriers on billing issues and resolving them. Processing changes on policies that come in from our carriers that were requested by our insureds.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Denise has been our main contact and assistant. He has been great to work with. He is very communicative and his work is very detailed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes they have been great ever step of the way

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The constant communication is great!

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

I dont see an area of improvement at this time. I am in hopes we can use your assistance more in the future.

RATINGS

5.0

Back Office Outsourcing
$50,000 to $199,999
Jan. 2024 - Jan. 2028

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"FBSPL- Fusion Business Solutions (P) Limited's speed of service and accuracy have been second to none."

Aug 7, 2025

President, The Insurance Group

Josh Witt

Insurance
Knoxville, Tennessee
11-50 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides back-office outsourcing for an insurance agency's personal lines account managers. The team offers backup support and personal lines insurance quoting.

FBSPL- Fusion Business Solutions (P) Limited's efforts have made the client's quoting processes more streamlined and efficient. The team has consistently adhered to deadlines and performed tasks promptly throughout the engagement. Their service accuracy and speed are outstanding.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of The Insurance Group

Describe what your company does in a single sentence.

Property/Casualty Insurance Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Quoting personal lines
Backup service

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Pricing fit our budget
Great culture fit
Referred to me
Company values aligned

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Hired to quote personal lines insurance products while also providing backup service support for our personal lines account managers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our personal lines quoting process has been streamlined and has become more efficient.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have always met every deadline we have requested. Work is performed quickly and efficiently.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

FBSPL- Fusion Business Solutions (P) Limited's speed of service and accuracy have been second to none.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

No!

RATINGS

5.0

Finance & Accounting Outsourcing (FAO) Financial Consulting
Confidential
June - July 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"FBSPL- Fusion Business Solutions (P) Limited did an excellent job that exceeded expectations on schedule."

Jul 28, 2025

Executive, Aboriginal insurance services inc.

Anonymous

Insurance
Canada
11-50 Employees
Online Review

FBSPL- Fusion Business Solutions (P) Limited provided finance and accounting consulting for an insurance company. The team revised the client's monthly report and developed an Excel-based rating sheet.

FBSPL- Fusion Business Solutions (P) Limited's work received positive feedback from the client's shareholders, insurers, and brokerages. The team delivered on time and was responsive to requests. FBSPL- Fusion Business Solutions (P) Limited's diligence and creativity were exemplary.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an executive of Aboriginal insurance services inc.

Describe what your company does in a single sentence.

Insurance MGA providing property, casualty and other insurance products exclusively to the indigenous communities across Canada

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Improved monthly reporting
Rating sheet excel model

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

High ratings
Pricing fit our budget
Company values aligned

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The monthly report needed complete revision to include relevant data for the shareholders, including premium breakdown (renewal, lost, new), and expense/income forecasting.

Development and revisions to the excel based rate sheet were extensive, as it replaced 2 software programs and now serves as the only resource needed to rate and process any of the insurance products sold by the company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of the monthly reporting was measured by the acceptance and positive feedback from the shareholders.

Measurable outcomes were the acceptance of the rate sheet by the insurers and the brokerages, which was accomplished, reflecting its accuracy and ability to properly rate the underlying risks and price accordingly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sam Carter managed both projects and delivered both on time and responded to repeated requests for enhancements to both the monthly reporting package and the rate sheet.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Sam's diligence, creativity and willingness to work on both projects and adjust the requirements to meet the needs of multiple user groups.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

None - FBSPL- Fusion Business Solutions (P) Limited did an excellent job that exceeded expectations on schedule.

RATINGS

5.0

Accounting
Confidential
Jan. 2024 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.5

"They always deliver within the deadline and document a good EUP to ensure the process is solid."

Jul 25, 2025

Finance Director, Gavan Graham

Anonymous

Manufacturing
Union, New Jersey
11-50 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides accounting services for an electrical products manufacturer. The team handles the client's general ledger, accounts payable, and accounts receivable tasks.

FBSPL- Fusion Business Solutions (P) Limited has made solid progress on the project. The team is familiar with the client's system and processes, making them faster and more accurate. FBSPL- Fusion Business Solutions (P) Limited is responsive and delivers on time, and their commitment stands out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Finance Director of Gavan Graham

Describe what your company does in a single sentence.

manufacturing electrical products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

accounting

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Online Search

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Good value for cost

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

2 accountants processing GL, AP and AR

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The progress so far is solid. The 2 accountants from Fusion is able to support fully on AP & AR and a large portion of GL work. As they are more familiar with the system and process, they are faster and more accurate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Quite on time. They are very responsive.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

I'm mostly impressed by the 2 talents on their commitments. They always deliver within the deadline and document a good EUP to ensure the process is solid.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

Inform personal leaves in advance and arrange back-up in advance.

RATINGS

4.5

Accounting Back Office Outsourcing
Data Entry & Processing
$50,000 to $199,999
Nov. 2024 - July 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They turned around 360 degrees from something that looked at first like it wouldn't work."

Jul 15, 2025

CFO, Riemer Insurance Group

Maria Rodriguez

Insurance
Hallandale Beach, Florida
51-200 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provided accounting and back-office outsourcing services for an insurance agency. The team handled direct bill and invoice reconciliation and e-pay payment posting.

Thanks to FBSPL- Fusion Business Solutions (P) Limited's work, the client finished all tasks, turning the project from a negative start to a positive outcome. The team improved the client's operations 360 degrees. FBSPL- Fusion Business Solutions (P) Limited communicated via virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CFO of Riemer Insurance Group

Describe what your company does in a single sentence.

Insurance Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

DIrect bIll Reconciliation
Agency BIll Invocie reconcialition
Epay deposit

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Pricing fit our budget

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Direct bill reconcialiton, epay payment posting , agency bill invocie reconcialitoin, attaching checks to file, working on company payables report

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ABility to help inhouse team get all duties accomplsihed , forma negative start to a very positive outcome at the end

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Improved has been 360 degree

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

They turned around 360 degrees from something that looked at first like it wouldn't work to something that did work.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

Follow instructions on soem items a little better

RATINGS

5.0

Back Office Outsourcing
Data Entry & Processing
Confidential
Feb. - June 2025

4.5

Quality: 4.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.5

"I enjoy their team atmosphere; everyone is extremely helpful, pleasant, and hardworking."

Jul 4, 2025

Team Lead Processing, Insurance Company

Anonymous

Insurance
Toronto, Ontario
51-200 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provided data entry services for an insurance company. The team uploaded and issued policies, endorsements, and cancellations, and processed the client's daily data.

The client was pleased with FBSPL- Fusion Business Solutions (P) Limited's work. The team provided timely deliverables, proactively requested information and feedback, and had a 24-hour turnaround time. FBSPL- Fusion Business Solutions (P) Limited's collaborative and hardworking approach stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Team Lead Processing of an insurance company.

Describe what your company does in a single sentence.

Insurance Brokerage; Home, Auto, Marine, Commercial

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

do all of the portal work
data entry in Epic

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Pricing fit our budget
Referred to me

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fusion Team was brought on board to provide data entry in our operating system Epic and to upload and issue policies, endorsements, cancellations and process the daily edi/adi

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

we work on an activity based system; the fewer number of activities the more work the Fusion team completed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

action items were completed in a timely fashion; they reached out with questions via email or Teams immediately and the work was completed with a 24 hr turn around

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I enjoy their team atmosphere; everyone is extremely helpful, pleasant, and hardworking

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

in the beginning more consious effort to be precise and exact

RATINGS

4.5

Accounting Finance & Accounting Outsourcing (FAO)
$10,000 to $49,999
Jan. - May 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was impressed by their professionalism and skill set overall."

Jul 2, 2025

CFO, South Beach Group

Henri Alexaline

Hospitality & leisure
Miami Shores, Florida
501-1,000 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provided accounting services for a hospitality company. The team managed AMEX, bank, and cash reconciliations.

FBSPL- Fusion Business Solutions (P) Limited provided accurate bookkeeping services. The team's professionalism and overall skill set impressed the client. FBSPL- Fusion Business Solutions (P) Limited was responsive to the client's needs through virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CFO of South Beach Group

Describe what your company does in a single sentence.

hospitality industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

outsourced accounting solution

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Online Search

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

High ratings
Pricing fit our budget
Company values aligned

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Amex reconciliation, bank reconciliation, income to cash reconciliation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

timely and accurate bookkeeping

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes very responsive to our needs

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed by their professionalism and skill set overall.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

not that I can think of

RATINGS

5.0

Back Office Outsourcing
Data Entry & Processing Virtual Assistant
Confidential
Apr. 2025 - Ongoing

0.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: n/a

"They address everything right away."

Jun 5, 2025

VP of Business Development, Insurance Company

Carrie Manager

Insurance
Tallahassee, Florida
11-50 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides ongoing business process outsourcing (BPO) services for a commercial insurance agency. The team handles lead input, drip campaigns, client file maintenance, and more.

FBSPL- Fusion Business Solutions (P) Limited has helped the client save time on data entry and underwriting follow-ups, which has been measured through activity reports. The team delivers on time and responds well to the client's needs. They communicate through Microsoft Teams and email.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of business development for a commercial insurance agency.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with FBSPL- Fusion Business Solutions (P) Limited?

We needed help reducing the amount of clerical and back-office tasks in our office.

SOLUTION

What was the scope of their involvement?

FBSPL- Fusion Business Solutions (P) Limited inputs all leads into our agent management system, starts drip campaigns for them, creates summaries of insurances to attach to client files, and processes address change requests with carriers.

What was the team composition?

We have one teammate assigned and are onboarding another in July 2025.

How did you come to work with FBSPL- Fusion Business Solutions (P) Limited?

Another insurance agency recommended them. We had a few preliminary calls to vet a few different options, and we chose FBSPL- Fusion Business Solutions (P) Limited because they were upfront about the costs with no hidden fees. We also liked their training approach.

How much have you invested with them?

We’ve spent less than $50,000.

What is the status of this engagement?

We started working with them in April 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The amount of time freed up by our revenue-generating staff is about 10 hours per week. We’ve measured this through activity reports. The tasks that have been reduced are data entry and underwriting follow-ups.

How did FBSPL- Fusion Business Solutions (P) Limited perform from a project management standpoint?

They deliver on time and respond well to our needs. We communicate through Microsoft Teams and email.

What did you find most impressive about them?

They address everything right away.

Are there any areas they could improve?

No, there aren’t any.

RATINGS

1.0

Customer Service Outsourcing
Confidential
Apr. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their responsiveness is impressive — any requests or adjustments are handled promptly and effectively."

May 18, 2025

Agency Manager, Universal Agency LLC

Steve Park

Insurance
Fort Lee, New Jersey
1-10 Employees
Online Review

FBSPL- Fusion Business Solutions (P) Limited provides virtual assistant support for an insurance agency. Their tasks include data entry, handling policy documentation, generating quotes, and activity reporting.

Thanks to FBSPL- Fusion Business Solutions (P) Limited's support, the client has reduced their data entry time, increased client follow-up completion rate, and improved turnaround times on quote generation. The team consistently delivers quality work on time and is quick to adapt to changes.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Agency Manager of Universal Agency LLC

Describe what your company does in a single sentence.

We provide personalized Auto, Home, Life, and Business insurance solutions to protect what matters most.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

To streamline administrative tasks and increase operational efficiency through virtual assistant support.

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Online Search
Clutch Site

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

High ratings
Great culture fit
Good value for cost

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

FBSPL was engaged to provide virtual assistant support for our insurance agency, primarily focusing on administrative, management system updates and documents preparation. The scope of work includes data entry into our agency management system, handling policy documentation/preparation, and assisting with quotes data entry for Auto, Home and Business etc,. Ensuring consistent communication logs and activity reporting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced data entry time, freeing up licensed staff for client-facing activities.
Increased client follow-up completion rate.
Improved turnaround time on quote generation.
Enabled consistent daily task tracking and reporting

Describe their project management. Did they deliver items on time? How did they respond to your needs?

FBSPL demonstrated excellent project management throughout the engagement. They consistently delivered tasks on time and communicated proactively to ensure alignment with our evolving needs. Their responsiveness is impressive — any requests or adjustments are handled promptly and effectively. The team was organized, detail-oriented, and ensured smooth workflow integration with our systems.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about FBSPL was their proactive communication, attention to detail, and ability to quickly adapt to our specific insurance workflows.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

Overall, the experience was very positive. If there’s one area for improvement, it would be to offer slightly more proactive check-ins or suggestions for process optimization without waiting for direction. However, this did not impact the quality of the work delivered.

RATINGS

5.0

Back Office Outsourcing Insurance Services & Brokers
Auto Insurance Business Insurance Home Insurance Property Insurance Umbrella Insurance
$10,000 to $49,999
Sep. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their level of professionalism exceeded expectations."

May 2, 2025

Principal, GB Kerkorian Partners Insurance Services, LLC

Greg Kerkorian

Insurance
Boston, Massachusetts
1-10 Employees
Online Review

FBSPL- Fusion Business Solutions (P) Limited provides back-office support for an insurance brokerage. The team handles account management and accounting tasks.

The client is pleased with FBSPL- Fusion Business Solutions (P) Limited's work. So far, the vendor has met expectations and delivered on time. Moreover, their communication and reporting via virtual meetings are excellent. Overall, the client praises the team's professionalism.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Principal of GB Kerkorian Partners Insurance Services, LLC

Describe what your company does in a single sentence.

Full Service Insurance Brokers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Account Management
Accounting

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Online Search

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Company values aligned

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Back office support services ranging from initial applications to binding

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Client feedback has been positive

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Expectations were delivered on time followed by strong communocation and reporting to the principal.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Their level of professionalism exceeded expectations.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

No.

RATINGS

5.0

Showing 41-50 of 103 Reviews

Locations (1)

459 COLUMBUS AVE #4018 New York, NY, United States 10024

6 - 9

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FBSPL- Fusion Business Solutions (P) Limited

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FBSPL- Fusion Business Solutions (P) Limited Reviews

Customer Service Outsourcing for Insurance Brokerage

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Back-Office Outsourcing for Insurance Agency

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Finance & Accounting Consulting for Insurance Company

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Accounting Services for Electrical Products Manufacturer

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Accounting & Back-Office Outsourcing for Insurance Agency

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Data Entry Services for Insurance Company

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Finance & Accounting Outsourcing for Hospitality Company

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Back Office Outsourcing for Insurance Company

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Virtual Assistant Support for Insurance Company

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Back-Office Support & Accounting for Insurance Brokerage