Merge Rocks

BACKGROUND

Please describe your company and position.

 I am the Operations of a financial services company 

Describe what your company does in a single sentence.

Digital asset investment platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Merge Rocks to accomplish?

Platform/product design

SOLUTION

How did you find Merge Rocks?

Online Search

Why did you select Merge Rocks over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Merge Rocks were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To design a sleek, cutting edge UI for an investment platform to represent our brand with a seamless UX across multiple investment channels: seed VC investments, launchpad investments and RWA fund management.

One dashboard being the central hub for retail investors to participate in seed and launchpad deals. 

One dashboard being the central hub for institutional investors to participate in tokenization and tokenized funds. 

To design and develop a website acting as the overarching umbrella for all of the companies moving components, a central hub for all users to interact with their choice of investment. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The response from our community and clients due to the insight they have received has been extremely positive, our new website launch was successful and we are extremely happy with how it represents our culture and brand. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Extremely effective communication and proactivity towards executing the scope and additional adjustments where the direction slightly changed, and or changed dramatically, they were open and adaptive to feedback where necessary and continued to drive for excellent results. 

What was your primary form of communication with Merge Rocks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication and willingness to openly listen and adapt to our needs as they were refined throughout the scope's completion were unparalleled to 99% of the agencies operating. We feel now that they completely understand the culture and vision of what we do and are genuinely excited about it. We can now trust their creativity to suggest and adjust design elements based on their understanding.

Are there any areas for improvement or something Merge Rocks could have done differently?

All concerns at any stage were quickly responded to positively by Merge, the recovery process was efficient and effective.

BACKGROUND

Please describe your company and position.

I am the CEO of Quantango Technologies

Describe what your company does in a single sentence.

We create the trading platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Merge Rocks to accomplish?

• We needed a website for our company.
• We want to hire more people via the website.

SOLUTION

How did you find Merge Rocks?

Online Search

Why did you select Merge Rocks over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Merge Rocks were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After an extensive search, we selected Merge for its impressive portfolio and experience of working with trading platforms. Their previous work demonstrated a deep understanding of branding and a creative approach that we believed would align well with our vision. 
We brought on Merge to handle the comprehensive branding of Quantango, our website design and motion design. Their task was to create a compelling visual identity that resonates with our mission to transform trading. The project commenced with a UX Discovery and branding. They then started designing a website that effectively communicated our mission and services. The final stage involved creating dynamic motion. We work closely with a project manager, and a team of brand and UI/UX designers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The branding and web design have been well-received internally, and we're sure it'll be well-received by our early adopters as well. Merge's team was proactive in addressing any issues and flexible in adapting to our feedback and requirements.

We were particularly impressed by their holistic approach to branding and design.

Honestly, everything went smoothly. We're really satisfied with their work!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All the items were delivered on time, along with prompt hot fixes whenever needed. The team has demonstrated an exceptional level of dedication and commitment to our project, ensuring that all our requirements were met efficiently.

All our comments were addressed with the utmost attention to detail and in a timely manner. The team consistently processed our feedback swiftly, showing great responsiveness and a keen eye for precision. Their thorough approach has greatly contributed to the success of our project.

What was your primary form of communication with Merge Rocks?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most is that they treated our project as if it were their own, demonstrating a level of ownership rarely seen in the industry. The Merge team consistently ensures that their design quality complies with top industry standards and aligns perfectly with our expectations. Their commitment to excellence and attention to detail have truly set them apart.

Are there any areas for improvement or something Merge Rocks could have done differently?

More frequent updates from the team would be beneficial. However, it's important to note that most of the time, our own scheduling conflicts prevented us from accommodating the proposed calendar slots.

BACKGROUND

Please describe your company and position.

I am the Founder of Augment.org

Describe what your company does in a single sentence.

We offer an alternative MBA program thaught by the greatest entrepreneurs in the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Merge Rocks to accomplish?

Build a blog

SOLUTION

How did you find Merge Rocks?

Online Search

Why did you select Merge Rocks over others?

• High ratings
• Pricing fit our budget

How many teammates from Merge Rocks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to create a blog for our website. 
Key deliverables:

• design of the blog
• development of the blog

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We received various quotes for this project from companies in the US and Canada. The quotes were quite expensive, and they indicated that the project would take several months to complete.

What was so great about Merge Rocks was the fair price and the rapidity at which the blog was live. In two weeks, we went from not having a blog to having a well-designed and functional blog on our website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything was on time and we are able to communicate very quickly via slack.

Even today, 2 months after our project ended, they are available to help if we have any trouble. 

What was your primary form of communication with Merge Rocks?

Virtual Meeting

What did you find most impressive or unique about this company?

They were very professional and efficient. Moving forward, I'll work with them for any dev or design project. 

Are there any areas for improvement or something Merge Rocks could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CTO of Noviscient

Describe what your company does in a single sentence.

Noviscient is a multi-strategy, quantitative, investment manager.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Merge Development to accomplish?

• MVP Design and Development for Investment Management Platform

SOLUTION

How did you find Merge Development?

Referral

Why did you select Merge Development over others?

• Pricing fit our budget
• Great culture fit

How many teammates from Merge Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project aimed to create a user-friendly dashboard for investors to monitor their investment performance, encapsulated into an Investor's Portal and a mobile app. The scope of work spanned from initial discovery, through design and development, to ongoing support, with the following key deliverables: 

• Discovery: Understanding client needs, market research, and specification of requirements for the portal and app. 
• Design: Crafting the UI/UX for the Investor's Portal, using Webflow for website development, and designing a corresponding mobile app. 
• Development & Support: Implementing the web and mobile platforms, with continuous design updates based on user feedback. 

Key Deliverables: 

• Investor Dashboard: A detailed analytics platform within the web and mobile app. 
• Investor's Portal: A Webflow-developed website with dashboard access, educational resources, and account management features. 
• Documentation: Guides on design decisions, development processes, and future update protocols.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Operational Efficiency: Decrease in support inquiries, indicating a more intuitive platform and user satisfaction. 
• Customer Satisfaction: Higher satisfaction scores from user feedback, reflecting the platform's effectiveness and usability. 
• User Growth: Growth in new user sign-ups, suggesting the platform's market appeal and effective acquisition strategies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management for our dashboard was highly effective, ensuring on-time delivery and excellent responsiveness to our needs. The team used a structured approach with regular updates and agile practices, which allowed for efficient execution and the ability to adapt to changes swiftly. 

• Timeliness: Deliverables were consistently completed on schedule, reflecting the team's proactive planning and execution. Responsiveness: The team was very responsive to our requests, incorporating our feedback promptly and effectively, which ensured the final product exceeded our expectations. 
• Communication: Effective use of project management tools and regular meetings kept us well-informed and engaged throughout the project lifecycle. 

Overall, the project management excelled in delivering the project on time while being highly responsive to our needs, fostering a productive working relationship and contributing significantly to the project's success.

What was your primary form of communication with Merge Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We found their expertise in the fintech industry and delivery with a focus on business objectives quite impressive. And, of course, the team excels in both design and development.

Are there any areas for improvement or something Merge Development could have done differently?

Nothing to mention here.

BACKGROUND

Please describe your company and position.

I am the CEO of Waffly

Describe what your company does in a single sentence.

Waffly is a collaborative knowledge platform that marries the contextualization of Wikipedia with the efficiency of TikTok.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Merge Development to accomplish?

• Development, Design and Product management for AI product

SOLUTION

How did you find Merge Development?

• Referral

Why did you select Merge Development over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Merge Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We sought out a company with expertise in AI, for the development and design of our AI Transcripting tool. So we chose Merge and hired them to deliver the product's POC and to effectively manage the entire product development team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Achieving the delivery of a POC within just one month helped us to fundraise our angel round and begin to work on the complete MVP. Within three months through the help of Merge was a remarkable success in my view.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had frequent calls and quick responses in Slack. Product management part was especially efficient. All hours were clearly put in the report by request and we negotiated to remove some hours to reduce the budget for some double work since we're just an idea-stage startup. Thanks Merge for their understanding.

What was your primary form of communication with Merge Development?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Deep technical expertise (Expertise in working with AI, which was crucial for us), excellent product management, and a balance of quality and speed were what impressed us about Merge.

Are there any areas for improvement or something Merge Development could have done differently?

Everything was close to perfect from the start.

BACKGROUND

Please describe your company and position.

I am the Co-founder/CPO of Oleria Corporation

Describe what your company does in a single sentence.

Oleria changes the conversation around security with an adaptive and autonomous approach to access that enables organizations to achieve the biggest and best business outcomes without being held back.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Merge Development to accomplish?

• Come out of stealthmode, build trust and brand integrity with oleria.com

SOLUTION

How did you find Merge Development?

Linkedin

Why did you select Merge Development over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Merge Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Design and develop Oleria website and product experiences from scratch.
• Evaluated brand and visual direction that represents
• Complete website redesign.
• Design Components library for efficient and consistent design of all pages
• The website was developed on Webflow with organized symbols, integrated CMS plugged-in automation, and security/privacy policies
• Start gathering users’ behavior data
• Build product clickable prototypes and wireframes for customer feedback

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• On-time delivery of website development.
• Continuous revision of product design with customer feedback
• Standardizing product experience development while building scalable wireframes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered on time

What was your primary form of communication with Merge Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive was how quickly Merge could get up to speed on our business and deliver positive outcomes despite not having a direct background in security. Through collaborative workshops, they took the time to truly understand our customer needs, brand vision, and objectives. Their team asked thoughtful questions, listened, and learned. With this insight, Merge could iterate rapidly and drive continuous progress in developing our website and product.
Their responsiveness and willingness to partner with us to deeply understand our goals allowed Merge to make a tangible impact, even in an entirely new domain for them. It's been great seeing how they've translated this knowledge into impactful solutions that advance our mission.

Are there any areas for improvement or something Merge Development could have done differently?

In terms of areas for improvement, I think Merge is already focused on some of the right things - specifically around enhancing the design to development handoff and building scalable design systems. As a high-growth startup, we need to move fast without sacrificing quality. Streamlining the handoff from design to engineering and implementing modular, reusable design patterns will enable us to maintain velocity while ensuring consistency.
Merge is actively working on those capabilities and processes to level up. It's a priority for any scaling product team. Beyond that, there aren't any significant gaps that come to mind. We've been impressed with Merge's capabilities and eagerness to improve continuously.

BACKGROUND

Please describe your company and position.

I am the Head of Growth, Marketing, and Communications of Alta Alternative Investments.

Describe what your company does in a single sentence.

Alta is Southeast Asia's largest digital securities exchange for alternative assets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Merge Development to accomplish?

• We needed an external party to work on the design and development of our website
• Merge came recommended for their work on website design, following an initial chat, we were confident based on their existing work with other similar fintech companies.

SOLUTION

How did you find Merge Development?

• Referral
• Other

Why did you select Merge Development over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Merge Development were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As part of Alta's rebranding, the new corporate website would be the focal point of our clients' journey and a portal to all of Alta's current and future services. The project scope was jointly developed by Alta's Marketing, Product, and Merge. With the new website, we wanted to achieve the following: 

• new brand visuals and narratives to improve brand communication and information consumption, align with platform visuals for consistent user experience 
• enhance and seamlessly facilitate a new content microsite (blog+resources)
• improve customer acquisition with templated landing pages 

Apart from the website itself, the services covered the delivery of:

• market research 
• UI audits
• development of a UI kit
• designs
• information architecture
• UI/UX recommendations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery of a website that met all our needs, as well as a smooth working relationship where the Merge team played a crucial strategic and proactive role through the process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clear and precise project management tracking, fully transparent. Good management of time and resources. Able to deliver on time and under pressure.

What was your primary form of communication with Merge Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by this company's ability to deliver high-quality designs that perfectly met our needs. Their attention to detail and dedication to our satisfaction set them apart. With their expertise in design trends and technologies, we created a visually appealing and user-friendly product. We highly recommend their professional services.

Are there any areas for improvement or something Merge Development could have done differently?

None, working with Merge was an absolute pleasure.

BACKGROUND

Please describe your company and position.

I am the CEO of TelQ

Describe what your company does in a single sentence.

SMS test number platform allows users to check SMS delivery and features of their routes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Merge Development to accomplish?

• UI/UX Design

SOLUTION

How did you find Merge Development?

Online Search

Why did you select Merge Development over others?

• High ratings
• Great culture fit
• Good value for cost

What was the size of Merge Development’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

It was a redesign project. First, we held an initial discovery phase where we discussed the scope of the project and gave some basic understanding of the telecoms industry. During the design phase, we worked closely with the design team to complete the web application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Earlier, I mentioned that the UI design of our product wasn't up to date and needed improvement. Now, the new design looks amazing and won't become outdated anytime soon, it will continue to look fresh and relevant, even as technology and design trends evolve. Overall, the redesign of the user interface is a major step forward for our product, and we are confident that users will love the new look and feel.

What was your primary form of communication with Merge Development?

Virtual Meeting

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were mostly delivered on time

What did you find most impressive or unique about this company?

Their approach to work processes and design matches the standards set by top-notch agencies. Merge's expertise is apparent throughout the design project as they effortlessly tackle complicated obstacles, and deliver really great results.

Are there any areas for improvement or something Merge Development could have done differently?

There were some minor hiccups. Some of the stages took more time than expected, also there were minor communication issues as well. But these issues didn't make a huge impact on the final result.

BACKGROUND

Please describe your company and position.

I am the CPO of a healthtech company.

Describe what your company does in a single sentence.

We are a healthtech company that has developped a virtual companion supporting people suffering from chronic diseases and cancer in their healthcare journey.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Merge Development to accomplish?

• The application should promote native app downloads for each pathology
• Design a web application to provide users with information on chronic diseases
• The web application should be optimised for organic traffic

SOLUTION

How did you find Merge Development?

Other

Why did you select Merge Development over others?

• Pricing first our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Other

What was the size of Merge Development’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked Merge to help us design the UX / UI for a new website. This website is meant for people interested in learning more about specific medical conditions such as chronic diseases and cancers. It will cover numerous pathologies and be available in several countries and languages.

The purpose of the site is to provide medically validated information about the specific conditions as well as well-being tips and articles. It would include category pages, article pages as well as surveys and quizzes for users. The site should be easy to navigate and reassuring for users whilst providing them with useful information. From a business perspective,it should promote our mobile application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Even though we had high expectations, the final designs exceeded them
• We cannot share business results at this stage but we are confident this work will have a positive impact on our users and business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The process began with a discovery phase during which we collaborated with Merge's design team to align on the requirements, goals and objectives. Their team them conducted extensive research and we had a follow up meeting to review concepts based on their findings.

From there we entered the design and interation phase. We had weekly follow up meetings with clear goals and deliverables each time. The team created detailed wire frames and prototypes which incorporated our feedback on a weekly basis.

What was your primary form of communication with Merge Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The speed and the quality of work were truly noteworthy. From the initial consultation to the final delivery, their work was efficient and effective in creating a product that matched our needs.Everything was done on time and very well project managed. Additionally, we had a great cultural fit between our companies so not only was it efficient, itwas also very pleasant and enriching working with Merge. We could definitely recommend Merge to anyone seeking UX/ UI services.

Are there any areas for improvement or something Merge Development could have done differently?

A minor issue but still worth mentioning. As we progressed in the project, we noticed we needed some additional discovery session to further narrow down the scope of the project. Had we done that earlier, we would have avoided some changes we had to do to the designs further down the line. Nothing big though.

BACKGROUND

Introduce your business and what you do there.

I’m a manager for an identity orchestration company; we focus on fraud prevention and protection. We operate in several countries, such as India, the US, Malaysia, Singapore, and Indonesia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Merge Development?

We needed help building a product to help users identify security issues related to SMS, emails, or phone calls.  We want to empower users to make well-informed decisions on whether to answer calls, emails, or text messages based on our risk assessment. 

Our goal is to alert users and let them know the level of risk associated with each incoming message so that they can avoid any fraudulent incidents. We also offer a subscription plan to help users prevent fraud. If they experience monetary losses due to fraud, they can reclaim the money if it’s within our coverage amount.

SOLUTION

What was the scope of their involvement?

Merge Development has developed the frontend of our mobile application and designed the UI/UX. We’ve followed a standard development methodology to carry out the project. First, we provided them with a requirements document outlining the problem we wanted to solve, our concept for the product, and how it should function. From there, we met for a design and discovery session where we discussed the design concept. Then, Merge Development designed the screens for the mobile application. We met for daily design reviews to ensure the designs met our functionality requirements. 

Once we finalized the application’s design, color scheme, and layout, they passed the project to their development team, who started building the frontend. The development team has built the frontend for Android using React Native technologies. They’ve also searched for bugs within the application and presented fixes for them. The Merge Development team has also built our website. 

What is the team composition?

For the design phase, we worked with a design lead and designer from Merge Development. For the development phase, we’ve worked with a development lead, two frontend developers, and an Android developer. 

How did you come to work with Merge Development?

I took over the project for my colleague, but I think we found them through an online freelancer platform. We chose them because they were the most qualified and provided an estimate that aligned with our timeline. 

How much have you invested with them?

We’ve invested about $450,000 in the partnership with Merge Development. 

What is the status of this engagement?

We started working with Merge Development in February 2022, and the partnership is ongoing. They’ve finished developing our website, but they’re still making minor adjustments to the mobile application; our projected end date is October 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve measured success by comparing the estimates Merge Development has shared against their actual turnaround time. We’ve also assessed the quality of their deliverables from a design and development perspective. I’ve been content with the quality of services they’ve provided, especially given their challenging circumstances. 

How did Merge Development perform from a project management standpoint?

Despite the Russian Invasion of Ukraine, Merge Development has kept the project on track and managed each phase well. From a design perspective, they’ve been on point and delivered within their time estimates. We’ve faced development delays, which haven’t poorly reflected on them because they resulted from our end. Overall, they’ve been flexible and accommodated our feedback while delivering work within a reasonable timeframe.

Regarding communication, we’ve worked with some technical team members who aren’t fluent in English, but other teammates have consistently stepped in to help translate. We met daily during the discovery phase, but we’ve moved to weekly phone meetings since officially kicking off the project. We’ve also used a group Slack channel to keep in touch between meetings. 

What did you find most impressive about them?

We’ve been most impressed with Merge Development’s ability to work independently and capture our requirements swiftly. During the discovery phase, they reviewed our requirements and quickly produced rough design concepts aligned with our vision.

Are there any areas they could improve?

Merge Development could improve the accuracy of their time estimates. I recognize it’s hard to know exactly how long development tasks will take, but perhaps they could do more thorough research and due diligence to polish up their estimates to adhere to the proposed timeline.