Omax Tech

BACKGROUND

Please describe your company and position.

I am the Co-Owner & CEO of a cloud-based service management platform.

Describe what your company does in a single sentence.

We're a cloud-based service management platform for the language and accessibility service industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Qavi Tech to accomplish?

• Stabilize software
• Scale for additional traffic
• Develop new modules and features

SOLUTION

How did you find Qavi Tech?

Referral

Why did you select Qavi Tech over others?

Proven Expertise

How many teammates from Qavi Tech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:

1. Enhancement of Existing SaaS Application:
- Scale the current multi-tenant cloud-based application
- Upgrade from Laravel 9 to Laravel 11
- Maintain AWS infrastructure and compliance standards
- Ensure seamless integration of new modules with existing architecture

2. Development of New Core Modules:
- Scheduling system
- Billing and payment processing
- Notification management system
- Chat messenger functionality
- Credential management system
- Reports and analytics module

3. Mobile Application Development:
- Development of a mobile version of the application
- Integration with core system functionality

4. Technical Infrastructure:
- PHP Laravel framework implementation
- ReactJS frontend development
- MySQL database management
- AWS cloud infrastructure maintenance
- Multi-tenant architecture optimization

Key Deliverables:

1. Team Assembly & Project Setup:
- Dedicated team of 7 professionals (mix of full-time and part-time)
- Implementation of Scrum methodology
- Sprint planning and milestone establishment

2. Technical Deliverables:
- Functional scheduling module
- Integrated billing and payment system
- Real-time notification system
- Operational chat messenger
- Secure credential management system
- Comprehensive reporting module
- Mobile application
- Laravel 11 upgrade implementation

3. Ongoing Support:
- Bug fixes and issue resolution
- Code quality assurance
- Performance optimization
- Security maintenance
- AWS infrastructure management
- Compliance maintenance (HIPAA, SOC 2, ISO 27001)

4. Documentation & Quality Assurance:
- Technical documentation
- API documentation
- User guides
- QA testing reports
- Sprint retrospectives and progress reports

The project is structured as a long-term partnership (2+ years) with specific deliverables and deadlines to be determined at the beginning of each sprint cycle. All development work must adhere to relevant compliance frameworks and maintain high code quality standards, with ongoing support included for the application's lifetime.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cloud Migration:
Successfully completed migration from GCP to AWS
Achieved platform stability
Application Performance:
Improved application speed
Enhanced UI responsiveness
Component Optimization:
Successfully centralized key components
Reduced redundancy in application architecture
Improved component reusability
Module Enhancement:
Upgraded key modules
Enhanced existing components

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management Evolution:

Initial Phase:
- No dedicated CTO/PM at project start
- Struggled with timeline management
- Faced challenges meeting performance metrics
- Difficulties managing inherited codebase from previous team

Current State:
1. Leadership Improvements:
- Successfully integrated a new CTO/PM
- Added effective lead senior developer
- Established better sprint management
- Improved deliverable tracking

2. Timeline Performance:
- Early stages: Missed performance metrics and deadlines
- Current status: Showing significant improvements in meeting timelines
- Progressive improvement as team familiarity with codebase increased

3. Responsiveness to Needs:
- Through leadership additions, developed better project management structure
- Team demonstrated adaptability by improving performance over time
- Successfully navigated challenges of working with inherited code

Key Observations:
- Project showed marked improvement after leadership roles were properly filled
- Team demonstrated positive learning curve with existing architecture
- Management structure evolved to better meet project needs
- Timeline performance is on an upward trajectory

While the initial project management had significant challenges, the addition of key leadership roles and increasing familiarity with the codebase has led to improved performance and better timeline management. 

What was your primary form of communication with Qavi Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Key Strengths:

1. Team Quality and Collaboration:
- Strong teamwork and internal communication
- Effective cross-functional collaboration
- High-quality deliverables with fewer QA resources
- Proactive issue identification and escalation
- Team-wide ownership of quality

2. Adaptability and Flexibility:
- Quick response to urgent requirements (e.g., WCAG 2.1 AA compliance)
- Ability to handle shifting development priorities
- Successfully manages custom development tracks
- Responsive to post-release change requests
- Demonstrates agility in project management

3. Proactive Engagement:
- Team members take initiative in problem-solving
- Actively provide suggestions and input
- Ask clarifying questions
- Show genuine investment in project success
- Contribute to strategic improvements

4. Quality Assurance:
- Superior bug prevention compared to previous teams
- Achieved better reliability with fewer QA resources
- Integrated quality control throughout development process
- Effective issue management

Most Unique Differentiator:
The combination of high-quality execution with genuine project investment stands out. Unlike previous development teams, Qavi Technologies demonstrates both technical competence and authentic commitment to project success, creating a partnership rather than just a vendor relationship.

This level of engagement and ownership, coupled with their ability to maintain high quality while being flexible to changing demands, appears to be their most distinctive and impressive characteristic.

Are there any areas for improvement or something Qavi Tech could have done differently?

Primary Challenge: Timeline Management

Timeline Reliability:
- Difficulty in establishing dependable timelines
- Particular challenging with backlogged tasks
- Impacts on future development planning
- Affects ability to make reliable client commitments

Impact on Business:
- Creates uncertainty in project planning
- Complicates client relationship management
- Makes resource allocation more challenging
- Affects ability to set realistic expectations

Recent Progress:
- Significant improvements noted in recent months
- Positive trajectory in timeline management
- Expected stabilization within 2-3 months

Potential areas for improvement could include:
- Implementing better backlog prioritization systems
- Developing more accurate estimation methodologies
- Enhancing project planning tools and processes
- Creating more detailed timeline tracking mechanisms
- Establishing better metrics for timeline accuracy

BACKGROUND

Please describe your company and position.

I am the Head of Operation of Reward The World

Describe what your company does in a single sentence.

Global rewards platform with 60+ million rewards

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Qavi Tech to accomplish?

• Delivering quality back-end, front-end software development projects
• Search implementation and optimisation

SOLUTION

How did you find Qavi Tech?

Online Search

Why did you select Qavi Tech over others?

• High ratings
• Good value for cost

How many teammates from Qavi Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For the past decade, we have partnered with Qavi Technologies as our external development team. Their expertise in web and API development has been instrumental in our efforts to integrate various providers seamlessly, ensuring a smooth flow of data and functionality across our platforms.

Qavi has played a crucial role in updating and optimizing our products and services. Their dedication to redoing and providing ongoing support for our extensive search engine—housing over 60 million products—has been invaluable. This partnership has not only helped us maintain our competitive edge but also allowed us to adapt quickly to changing market demands.

Overall, Qavi Technologies has proven to be a reliable and skilled partner, delivering good quality work and supporting our vision for growth and innovation. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased System Efficiency and Enhanced Search Capabilities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have demonstrated good project management throughout our decade-long partnership. They maintain open lines of communication regarding any potential delays. Whenever challenges arise, they proactively inform us and provide detailed insights, allowing us to collaboratively address issues before they impact timelines.

Over the years, we have worked together to refine our processes, focusing on identifying risks and discussing them transparently. This proactive approach has been crucial in avoiding delays and ensuring that projects stay on track.

What was your primary form of communication with Qavi Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of Qavi Technologies is their personable approach to partnership. Their strong communication skills foster an environment of collaboration, making it easy for us to express our needs and concerns. They genuinely listen to our feedback and are willing to adapt their strategies to align with our goals, ensuring that our vision is realized.

Additionally, their readiness to step in and provide assistance whenever we face challenges is a standout feature of their service. Whether it’s troubleshooting an urgent issue or offering insights during critical phases of a project, their proactive support has been invaluable.

Are there any areas for improvement or something Qavi Tech could have done differently?

While our experience with Qavi Technologies has been largely positive, it’s important to acknowledge that no long term partnership is without some challenges. One area for potential improvement could be in the initial scoping of projects. Occasionally, more detailed upfront discussions could help clarify expectations and reduce the likelihood of scope changes later on. This is off course something all parties need to work on together. 

BACKGROUND

Please describe your company and position.

I am the Head of Product and Tech of Vettimes

Describe what your company does in a single sentence.

Publishers of VetTimes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Qavi Tech to accomplish?

• Website development
• Technical support

SOLUTION

How did you find Qavi Tech?

• Online Search
• Other

Why did you select Qavi Tech over others?

Referred to me

How many teammates from Qavi Tech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Rewriting our SSO to developing a personalised recruitment system and migrating our servers to the cloud

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivered on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Use scrum

What was your primary form of communication with Qavi Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their support and commitment.

Are there any areas for improvement or something Qavi Tech could have done differently?

None.