OneEach Technologies

BACKGROUND

Please describe your company and your position there.

I’m the executive director of the United Way of Northern Ozaukee. We bring together nonprofit partners, businesses, elected officials, community leaders, and ordinary citizens to create a shared vision and strategies to address complex issues. I’m the only paid staff member in the organization. My job is to manage all of our volunteers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OneEach Technologies?

Initially, we hired OneEach Technologies to take an outdated and cluttered website and build one that is more user-friendly. We also needed a site with mobile responsive functionality that is compliant with United Way branding. Another requirement was a secure and reliable donation processing method.

What were your goals for this project?

To increase our fundraising capacity and mobilize additional organizational resources, we needed a stronger digital presence that would help us reach a wider audience. We also needed an efficient platform to articulate our message and tell our story about the impact we’re having in our community.

SOLUTION

How did you select this vendor?

OneEach Technologies was recommended to us by our parent network. They’re one of several approved and licensed web designers that serve our organization. I chose them because of their outstanding customer service and the value that they bring to smaller organizations.

Describe the project and the services they provided in detail.

OneEach Technologies designed and set up our website. They added tracking features that allow us to view donor contributions and visually measure our progress towards fundraising goals.

They also provided counsel on best practices for fundraising, event registration, promotion of upcoming raffles, and promoting leadership challenges with matching grants.

What was the team composition?

In addition to providing online support, OneEach Technologies assigned a single point of contact that I could call to assist me with my issues and concerns. Allyson (Account Manager, OneEach Technologies) always went the extra mile in helping me configure things that were new or complicated. She also assisted with other projects and was a huge time saver for me. One time, she dedicated an entire Saturday afternoon to help me set up my leadership challenge. She was truly an asset for my organization, and I’m grateful for her counsel and guidance.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We successfully met our leadership challenge of $25,000 thanks to the improved digital presence we had with our new website. We've been able to increase our online fundraising, and now have a reliable system to capture recurring donations.

The website that they created has exceeded our expectations. Its customizable features allow us to easily update content and highlight the work that we’re doing. Also, the site's donation tracking tools have been instrumental in boosting our development efforts. We’re much more efficient with our fundraising strategies.

How was project management arranged and how effective was it?

OneEach Technologies provided online resources, training materials, webinars, and one-on-one support. Because of our small size, it was great having a team that quickly resolved any issue. I knew that I had the technical support to back me up.

What did you find most impressive about this company?

Their customer service is fantastic, and updating content on the site is extremely simple.

Are there any areas for improvement?

I didn't notice any. I was completely satisfied with their performance both with initial set up and ongoing support.

BACKGROUND

Introduce your business and what you do there.

I’m the global assistant specialist for a worldwide church organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OneEach Technologies?

We needed a website that we could easily manage and update ourselves. We also wanted to launch a branding program for more than 500 of our churches across the US.

SOLUTION

What was the scope of their involvement?

OneEach Technologies established a branded Drupal website for our organization as well as four templates that our churches could choose from as their own site. Each template follows the overarching brand while having a different format depending on the church’s characteristics. Our churches can take online donations, link to Facebook pages, and include LISTSERV sign-ups. The sites are all mobile friendly.

OneEach Technologies started by developing our organization’s site, which took about six months, and then started rolling out the churches’ sites via group launches in September 2011. They work with a small group of churches and then move on to the next group. We currently have 318 churches in the branding program. They’ve worked with each of those churches individually so that the church could align with the overall brand without losing its unique personality. They’ve also helped educate colleagues at the churches on how to manage the websites.

There’s a site now for an online school that we launched in 2015, which includes all student and instructor information. This year we’ve also worked with OneEach Technologies for the online operations of our annual convention.  

What is the team composition?

We communicate directly with a representative who manages their technical team on our project.

How did you come to work with OneEach Technologies?

We put out the bid to several different companies. OneEach Technologies could meet the needs of not only us at the global office but also of our individual churches. They were willing to adapt to each of their needs separately.

What is the status of this engagement?

We started working together in 2011 and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I have nothing but positive reports from the churches about how easy the sites are to manage and update. The help they get from our rep and the technicians has been great. The sites allow the churches to present themselves in a very professional manner. Visitors to the churches’ sites can essentially walk through the church without having to meet someone in-person. One church on the East Coast, for example, saw donations go up by 500% after launching the site.

OneEach Technologies also offers the template-based sites on a sliding price scale based on church size since our churches range in size from 20-30 people to thousands. Churches can also make monthly payments instead of paying for the whole year of hosting up front. We also have churches that don’t have credit cards and they’ve helped them by setting up ACH transfers for payments. They do everything they can to help everybody get these websites up and running.

The partnership has been a huge success—so much so that we’ve also started working with them on the convention this year. We switched from the previous company we had worked with because we knew OneEach Technologies would be more responsive. Something that took us 2–3 days to get a response from the previous company was completed in two hours by the OneEach Technologies team.  

How did OneEach Technologies perform from a project management standpoint?

We communicate via email and phone. We try to start by writing out problems or requests via email, which our rep can send on to the technical team. It generally results in a quicker fix. If we have to call and our rep has to write up the issues herself, it takes a little longer for the techs to start working on it.

They’re very responsive and our rep has been fantastic. All of our churches have her phone number and can call her whenever they need to and ask whatever kind of questions they have. When we launch a group of churches, she’s always on the welcome call to troubleshoot.

What did you find most impressive about them?

They realize that not everybody is tech savvy. They’re patient and compassionate with our churches who generally don't have a technical person on staff. They have a minister or church administrator that doesn't know anything about a website. Our rep constantly delivers demos and training classes to help them.

Are there any areas they could improve?

Sometimes the techs get impatient with the churches, whose staff don’t have a technical understanding. The techs are so deeply involved in the system but our colleagues need the techs to speak to them in layman’s terms.

Do you have any advice for potential customers?

When our churches are going to transition to the new site, I tell them to go through their existing site and delete anything irrelevant or unnecessary. It’s an easier process when they’ve already cleaned out pages and information they don’t want on the new site—and it saves them money.

BACKGROUND

Please describe your company and your position there.

I’m the director of community engagement and marketing at Heartland United Way. We’re one of 1,800 community-based organizations within the United Way Worldwide network. As a leadership and support organization, we envision a community where all individuals and families can achieve their human potential through education, income stability, and health.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OneEach Technologies?

We’ve worked with OneEach Technologies for years on our website; they handle all of our online giving needs. For this project, they were responsible for updating our site design. 

What were your goals for this project? 

Our goal for the upgrade was to have a user-friendly website that looked clean and appealing to all viewers.

SOLUTION

How did you select this vendor?

OneEach Technologies has been great to work with all these years, so it made sense to approach them for this project, too. 

Describe the project and the services they provided in detail. 

OneEach Technologies has been our partner for most of our digital needs. Whether it’s setting up a new website or implementing a quick update, their customer service team is always there to help. For this project, they assisted in upgrading our web design. We chose Theme 11 from their provided templates because it was clean, visually appealing, and easy to navigate. 

What was the team composition? 

They assigned two points of contact, including Allyson (VP of Customer Relations, OneEach Technologies). There may have been other team members working in the background.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

OneEach Technologies’ team did a great job with the implementation. We’re happy that we’ve gone with Theme 11 because it’s great for organizing a lot of content in specific places. Now, the home page doesn’t look busy, and visitors are able to better navigate the website to find what they’re looking for.

How was project management arranged and how effective was it? 

We have access to their BaseCamp account, which is designated for website upgrades. That way, everything is all in one place. 

What did you find most impressive about this company? 

Their staff does a great job of answering all of our questions in a timely manner. They’re knowledgeable about their product and have helped us with everything we need.

Are there any areas for improvement?

No, there’s nothing that I can see.

BACKGROUND

Please describe your company and your position there.

I’m the executive director of United Way of Marion County.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OneEach Technologies?

We had an outdated website and needed a company that would work with us to develop a new site and provides guided hosting along the way.

What were your goals for this project?

We wanted our new site to be user-friendly, responsive, and engaging.

SOLUTION

How did you select this vendor?

They were recommended by peer organizations that had worked with them. Upon researching their tools, we knew they would be a perfect fit for us.

Describe the project and the services they provided in detail.

They led us through every step of the site development and launch. They continue to provide hosting.

What was the team composition?

Our first point of contact was with Allyson James (VP of Customer Relations, OneEach Technologies), who has been a steadfast supporter through all phases. We also worked with developers and other support staff.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’re thrilled and proud of our new website. We’ve received positive feedback every day about the features, the intuitive UI, and the visual design.

How was project management arranged and how effective was it?

They used Basecamp to walk us through each step of the process. Their collaboration tools allowed us to work alongside their team members to ensure that everyone was on the same page and on track to meet goals. We worked with their skilled employees to solve issues and they understood that we needed to meet a nonprofit budget. Their developers and support staff are extremely responsive when we need help or an issue addressed.

What did you find most impressive about this company?

They understand the constraints that a nonprofit works under, including budgetary and staffing limitations. Their background in nonprofit work and their passion make them a fantastic partner because they’ve been in our shoes before.

Are there any areas for improvement?

No, I’ve been happy with every aspect of the engagement.

BACKGROUND

Please describe your company and position.

 I am the Communications Director of a non-profit company 

Describe what your company does in a single sentence.

We are a not-for-profit, connecting our neighbors with the services they need to thrive.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OneEach Technologies to accomplish?

• Website Redesign

SOLUTION

How did you find OneEach Technologies?

Referral

Why did you select OneEach Technologies over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from OneEach Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete redesign with a new web platform. Multiple one-on-one meetings and training sessions to master the software. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was recently completed and I do not have year-over-year comparisons.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My team was extremely responsive and helpful during the redesign. We hit our goals with no hiccups.

What was your primary form of communication with OneEach Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

One-on-one trainings and took on extra deliverables outside of the training sessions.

Are there any areas for improvement or something OneEach Technologies could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Executive Director of United Way of South Central Oklahoma

Describe what your company does in a single sentence.

Empower the caring power of our community to help everyone thrive. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OneEach Technologies to accomplish?

• Create a new website

SOLUTION

How did you find OneEach Technologies?

Online Search

Why did you select OneEach Technologies over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from OneEach Technologies were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Created a new wesbite for our organization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Wesbite developed and launched. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Smart, effective, timely, and responsive

What was your primary form of communication with OneEach Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

Their values aligned with our organization. 

Are there any areas for improvement or something OneEach Technologies could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Director of Programs of an education company 

Describe what your company does in a single sentence.

Supporting early childhood educators with programs and training 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OneEach Technologies to accomplish?

• to help build our website
• To help manage our website

SOLUTION

How did you find OneEach Technologies?

It was in place when I started my position

Why did you select OneEach Technologies over others?

unknown

How many teammates from OneEach Technologies were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our mission is to ensure that every child in Bladen County has an equal and fair opportunity for success

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

These are measured by NCPC and the State of NC 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, when I need help they are quick to respond and help with the webiste

What was your primary form of communication with OneEach Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

OneEach Technologies delivers fast service and great customer service.

Are there any areas for improvement or something OneEach Technologies could have done differently?

Everything is great, no issues 

BACKGROUND

Please describe your company and position.

I am the Office Administrator of Renaissance Unity of Northeast Ohio

Describe what your company does in a single sentence.

We are a non-denominational church often categorized as "New Thought."

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OneEach Technologies to accomplish?

• Update the Board of Trustees page

SOLUTION

How did you find OneEach Technologies?

Online Search

Why did you select OneEach Technologies over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

Our Board of Trustees page needed updated and included substitution of images of the new Board.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The result was exactly what we wanted.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Everything was completed sooner than expected.

What was your primary form of communication with OneEach Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with the immediate response to my cry for help.

Are there any areas for improvement or something OneEach Technologies could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Director of Development of United Way St. Croix and Red Cedar Valleys

Describe what your company does in a single sentence.

Fight for the health, education, and financial stability of all people in Western Wisconsin.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OneEach Technologies to accomplish?

• Community Impact Grant Portal
• Website redesign
• Webform assistance

SOLUTION

How did you find OneEach Technologies?

Long standing relationship

Why did you select OneEach Technologies over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from OneEach Technologies were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a Community Impact Portal

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Creating a successful application for citizen review panel to use when rating local nonprofits.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Allyson is outstanding! She's consistently responsive, highly knowledgeable, and incredibly helpful. They were always willing to teach and share their expertise, making every interaction a great learning experience.

What was your primary form of communication with OneEach Technologies?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Anyone we have wored with has been extremely helpful, always quick to respond, and bring a friendly, knowledgeable approach to everything they do.

Are there any areas for improvement or something OneEach Technologies could have done differently?

Not that I can think of at this time.

BACKGROUND

Please describe your company and position.

I am the Board Trustee & Social Media Input of Unity of Fort Myers

Describe what your company does in a single sentence.

We are a church organization.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OneEach Technologies to accomplish?

• An informative website

SOLUTION

How did you find OneEach Technologies?

Referral

Why did you select OneEach Technologies over others?

Great culture fit

Describe the scope of work in detail. Please include a summary of key deliverables.

Actually I don't know the exact date OneEach Technologies created our website, or what other activities they did for us. I came on board about 1 1/2 years ago and took over the daily management for updating information.  The account reps and support team have been VERY helpful and prompt in answering any questions or problems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Unknown

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Actually I don't know the exact date OneEach Technologies created our website, or what other activities they did for us. I came on board about 1 1/2 years ago and took over the daily management for updating information.  The account reps and support team have been VERY helpful and prompt in answering any questions or problems.

What was your primary form of communication with OneEach Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Their very prompt support and friendliness are impressive.

Are there any areas for improvement or something OneEach Technologies could have done differently?

I'm not an IT person. I don't know.