PCX IT

BACKGROUND

Please describe your company and position.

I am the Finance & Communications Manager of Parkdale Community Food Bank

Describe what your company does in a single sentence.

Parkdale Community Food Bank is a grassroots, volunteer founded organization dedicated to providing barrier-free access to diverse food options. Embracing the belief that joy is fundamental to nourishment, our mission is to create a hunger-free community.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PCX IT to accomplish?

• Implementing a new phone system for our organization

SOLUTION

How did you find PCX IT?

They reached out to us

Why did you select PCX IT over others?

• Great culture fit
• Company values aligned

How many teammates from PCX IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PCX IT generously reached out to our organization and volunteered their services, creating a comprehensive phone system tailored to our needs. They designed a system with multiple users, an auto-attendant menu, and physical phones, which they personally installed. Their team excelled at implementing changes swiftly and provided patient, thorough training to our staff as needed. PCX IT went above and beyond to ensure the phone system was fully functional and met all of our requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The work done by PCFXIT has helped us save countless hours and money and has transformed our organization into a more accessible one by allowing us to provide all key information to our users through the auto-attendant menu. The phone system they created for us meets all of our needs as an organization and is superior to any we have used in the past

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 PCX IT demonstrated exceptional project management throughout the transition to our new phone system. They consistently delivered items and implemented changes promptly, with most requests being fulfilled in less than 24 hours. Their responsiveness to our needs was outstanding—they answered all our questions quickly and ensured clear communication at every stage.

What was your primary form of communication with PCX IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about PCX IT was their generosity and passion for their work. As a nonprofit, we were deeply grateful that they donated their time and expertise to help us transition to a new phone system. Their kindness, friendliness, and professionalism made working with them an absolute pleasure. They stood out for their exceptional responsiveness, quickly answering our questions and implementing any requested changes. It was truly unique to work with a phone company that cared so deeply about the services they were providing and the impact they were making on our organization.

Are there any areas for improvement or something PCX IT could have done differently?

We have no feedback for areas of improvement. They delivered exceptional service and support, and we couldn’t be more satisfied with the results.

BACKGROUND

Please describe your company and position.

I am the Owner/Director of Tamara Fernandez Counselling & Psychotherapy

Describe what your company does in a single sentence.

Provides psychotherapy and counselling services to individuals and couples. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PCX IT to accomplish?

• Socials set up
• Web development
• Email and business profile set up

SOLUTION

How did you find PCX IT?

• Online Search
• Referral
• Other

Why did you select PCX IT over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Professional and quality services

How many teammates from PCX IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal of the project was to enhance the overall digital presence of Tamara Fernandez Counselling and Psychotherapy; including website, email, and social account setup.

1. Website updates
2. Email setup and website links
3. Google business setup
4. Social account setup and website links

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website developed and design accurate to my needs.
• Information updated as required. 
• Email set up and website links created.
• Google business setup with logo.
• Social media account setup and linked to website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at PCX IT was incredible with their timely delivery and professionalism. In my lifetime; I can vouch for their services, professionalism, quality, accuracy, prompt delivery, and support. They were readily available, received feedback and implemented it accurately, heard my needs and understood them as evidences by them implementing my needs. They also made their professional suggestions but never asserted things on to me. They were extremely great at giving me exactly what I needed.

What was your primary form of communication with PCX IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Quality of work 

Timely delivery 

Professionalism 

Understood needs accurately 

Knowledgable 

Are there any areas for improvement or something PCX IT could have done differently?

To be honest nothing at all. I have not experienced the impressive services they provides in a very long time. They have my highest recommendation.

BACKGROUND

Please describe your company and position.

I am the Nurse of Dr. Elnora Inandan Medicine Professional Corporation

Describe what your company does in a single sentence.

A family Doctor's clinic.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PCX IT to accomplish?

• Install new fax system for EMR
• Business phone system
• New internet

SOLUTION

How did you find PCX IT?

Referral

Why did you select PCX IT over others?

• Good value for cost
• Referred to me

How many teammates from PCX IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PXC IT helped us navigate the new requirements for our system. Our EMR system required us to switch to an eFax system, and the team at PCX IT made the transition smoothly. They also set us up with a business phone system with more lines to ensure we didn't miss calls and a better internet plan. Overall, they saved us a lot of money when we switched from Bell to their services. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was completed within the timeline. They transitioned our system from fax to eFax. A new business phone system and a better internet plan were installed. We also saw reductions in monthly costs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were well organized, delivered on our project needs within the time frame discussed, were active communicators, and were flexible with our needs.

What was your primary form of communication with PCX IT?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They were always easy to get a hold of and responded promptly. 

Are there any areas for improvement or something PCX IT could have done differently?

Nothing of note.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Device Mart

Describe what your company does in a single sentence.

We buy,sell & repair electronics in Toronto, Ontario.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PCX IT to accomplish?
Set up our VOIP + Manage

SOLUTION

How did you find PCX IT?

Online Search

Why did you select PCX IT over others?

Close to my geographic location

How many teammates from PCX IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Wilfred and Keith were able to recommend a suitable VOIP plan for our business and help us with support and adjusting the features.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to get a VOIP that has all the features to our liking. We were also able to set up cloud storage for all of our calls to be recorded too.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they did.

What was your primary form of communication with PCX IT?

Email or Messaging App

What did you find most impressive or unique about this company?

Their company is able to respond and address issues in a timely manner.

Are there any areas for improvement or something PCX IT could have done differently?

No improvements needed.

BACKGROUND

Please describe your company and position.

I am the President / Broker of Record of Dream Valley Realty Inc.

Describe what your company does in a single sentence.

Real estate brokerage

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PCX IT to accomplish?

• Installed Voip phone system

SOLUTION

How did you find PCX IT?

• Online Search
• Referral

Why did you select PCX IT over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from PCX IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

VoIP service installation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Personal touch and we'll explained services 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Promptly and professionally

What was your primary form of communication with PCX IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They solved problems in timely manner, professional behavier, problem solving.

Are there any areas for improvement or something PCX IT could have done differently?

Nothing at this moment.

BACKGROUND

Please describe your company and position.

I am an Executive of Oxford Learning

Describe what your company does in a single sentence.

We provide proven tutoring programs to students in our community with customized tutoring programs catered to the individual student.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PCX IT to accomplish?

• VoIP setup
• Printing and scanning

SOLUTION

How did you find PCX IT?

Referral

Why did you select PCX IT over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from PCX IT were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Set up digital phone system (cloud based).

Set up physical phones and networking onsite.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After they set up the VoIP and phones, we no longer had issues with our customers and potential customers trying to contact us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

tbd

What was your primary form of communication with PCX IT?

In-Person Meeting

What did you find most impressive or unique about this company?

Customer service. They were always available and ready to help

Are there any areas for improvement or something PCX IT could have done differently?

No, they were knowledgeable and helpful. 

BACKGROUND

Please describe your company and position.

I am the CEO of VerbFactory Corp.

Describe what your company does in a single sentence.

Marketing for enterprise technology companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PCX IT to accomplish?

Set up multiple phone numbers.

SOLUTION

How did you find PCX IT?

Referral

Why did you select PCX IT over others?

Close to my geographic location

How many teammates from PCX IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed phone numbers for multiple geographies that were all connected in a virtual PBX.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The best possible praise that I can give: it just works perfectly. They delivered everything on time, on budget, and it worked exactly as expected. Can't do much better than that.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The only delays on the project were when I was late, sending them information. And they constantly followed up with me to make sure that didn't happen!

What was your primary form of communication with PCX IT?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They managed us. If you've ever worked with technology vendors, you will know how refreshing that is.

Are there any areas for improvement or something PCX IT could have done differently?

Everything just worked perfectly. I don't think I would change anything.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of a financial services company 

Describe what your company does in a single sentence.

Bookkeeping, accounting and tax services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PCX IT to accomplish?

• Cyber Security rollout
• General IT questions

SOLUTION

How did you find PCX IT?

Referral

Why did you select PCX IT over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from PCX IT were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged PCX IT to assist with our cyber security rollout, create the instructions and manuals on downloading the various programs as well as assisting the teams with the downloads and any follow-up questions. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successfully downloading the programs to the company laptops and having PCX available real time to assist with questions to ensure all computers were covered. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very quick turnaround time and always available when we reached out. Where there were issues, Keith took his time to look into various solutions and responded within a day. Great client services. 

What was your primary form of communication with PCX IT?

Virtual Meeting

What did you find most impressive or unique about this company?

How easy they are to work with and speak to; it does not seem robotic. They take time to listen to our needs and provide suggestions and solutions that fit our company. 

Are there any areas for improvement or something PCX IT could have done differently?

None to note.