Polcode

BACKGROUND

Introduce your business and what you do there.

Ratchet Host provides shared infrastructure and mobile hosting. I am the CEO and a co-founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Polcode?

We had a client in need of developers who could help update their podcasting app. They were getting rid of an old vendor, and needed to bring the Android and iOS solutions back to a stable form. Development of mobile apps is not our specialty, so we reached out to Polcode based on a reference.

SOLUTION

What was the scope of their involvement?

Polcode essentially recovered the older code of the apps, and brought it back up to date, as well as added new functionalities, as requested. One of the main ones was further integration with the website, which hadn’t been working well until that point. There were many smaller things which had been removed by the previous company, like speeding app playback, adding favorites, using local storage to download episodes, and so on. Many of those functionalities were broken, so Polcode was in charge of fixing or adding them.

The app was developed natively for iOS and Android, using Objective-C and MySQL on the backend. Polcode also provided very limited design work for the apps. The client provided basic design guidelines, for the most part. The app had been completed prior to Polcode taking over, but it was severely out of date. They leveraged the same design and framework, and rebuilt some of the foundation.

The podcast is hosted on the client’s website, and the data ultimately feeds into the apps as well. Whenever a new podcast is posted, it generates an RSS feed which is ingested by iTunes and Google Play, as well as some other third-party services. The client also has an app which leverages an API for communication between the website, the apps, and the database. The information is pulled based on a user-management system and a description process.

I estimate that there were around 5 developers from Polcode’s side assigned to us. We had a dedicated project manager who was with us for the whole time, while the developers cycled in and out, and had various responsibilities ranging from the app development itself, to work on the WordPress website and QA.

How did you come to work with Polcode?

My CTO had worked with Polcode for his previous company, and recommended them as reliable developers.

How much have you invested with Polcode?

The cost of their work has been around $25,000.

What is the status of this engagement?

We started working with Polcode around February 2016. The project is ongoing. Our expertise is specifically around dedicated shared hosting and infrastructure, and we never wanted to get into the project management and development game. We initially acted as a middleman between the client and Polcode, given that the client was not tech-savvy. We translated many of their requirements and worked directly with Polcode and their project management in order to break those into a project plan for the developers. The long-term plan has been to hand the reigns over to Polcode entirely, and let them manage the project with the client. Our portion of the engagement completed in February 2017, but the work with the client is still ongoing, and we continue to consult them.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The only way in which we were able to measure the success of the app, prior to Polcode stepping in, was based on support tickets. I would say that, on average, we had 15-20 support tickets per day, directly associated with the app being nonfunctional. After Polcode implemented the new app and squashed a couple of bugs, the tickets were reduced to perhaps 2-3 per day. We implemented Crashlytics, which gave us a view of the app’s stability across Android and iOS. We saw great results, in the high 90th percentile, for stable instances of the app across all devices.

Polcode did an amazing job of making the app stable, and getting it to a functional place for our client and their own subscriber base. There is still a long way to go with it, but I’m confident that they will be able to do it.

How did Polcode perform from a project management standpoint?

Our project manager was a phenomenal resource for the entire time. He held weekly status calls, gave us updates, and was very communicative. He used the tools which were convenient for us, such as Slack and Bitbucket, and adopted to our style. Our project manager did a phenomenal job of translating requirements, not only from us, but even from the nontechnical client. He was able to translate directly into tasks for the developers, in terms of specific coding languages, databases, and so on. He took things which were as simple as a brief sentence, and translated them into formal, documented requirements. I definitely appreciated his contributions enough to try to hire him myself.

What did you find most impressive about Polcode?

They’re flexible, adapt to requests, and have a lot of knowledgeable contractors which can be brought in and out as needed. Polcode is able to identify the right resource for the issue, so we won’t have WordPress developers working on iOS apps, for example. On top of having access to experts, we’ve worked differently in terms of payments and fixed estimates for different phases of the project. Polcode was able to hit those milestones and stay within budget. If there was any sort of overreach, they were communicative upfront, and warned us that we were approaching the hour limit.

Are there any areas Polcode could improve?

I honestly can’t think of anything. We were wanting to step out of the project management role a bit sooner than we did, but I don’t think that this is an issue of Polcode, as much as it was the client wanting to feel entirely comfortable.

BACKGROUND

Introduce your business and what you do there.

We’re a web consultancy working with clients to design, build, and maintain their online properties and mobile apps. We’re general contractors for websites. Even though we have our own developers, we hire out much of the work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Polcode?

We needed extra talent for completing a PHP Zend project.

SOLUTION

What was the scope of their involvement?

We’ve partnered with Polcode on 6–7 projects using different technologies since our first engagement. They have provided staff augmentation; we have more Polcode developers working on our projects than internal staff. The main technology has been PHP, but we’re also working on a large project using Ruby on Rails. For this situation, we hired a whole team, including a project manager and 3 Ruby developers.

We focus on e-commerce with our websites, but features range depending on the type of project. We’ve built web apps to keep track of clients’ processes, client self-service, and backend administration interfaces.

We haven’t used Polcode for applications or aesthetic design since we have internal staff and other consultants for these roles.

How did you come to work with Polcode?

We have been hiring resources in Eastern Europe, especially Poland, for almost 10 years. We needed some fast talent who we could trust. I don’t remember how we found them initially, but we’ve established relationships with several of their project managers. 

How much have you invested with Polcode?

It would be hard to determine a cost, especially since we mix our expenses with external partners. Polcode’s cost has been in the high tens-of-thousands range.

What is the status of this engagement?

We started our first project with Polcode around June 2012. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Polcode acts like a part of our team, and we treat them as we would our internal developers. They have access to all our tools and get to work promptly. As such, I can’t state particular metrics about them.

For the most part, the work has been good, and we continue to hire them. Polcode can get projects done, and we’ve rarely had problems with their code. It’s human to make mistakes, and we’ve had to redo parts of the code at times, but we’ve been happy with Polcode’s quality overall.

How did Polcode perform from a project management standpoint?

When we used them for project management, they did a good job. Our Ruby on Rails project manager in particular was excellent. There has been deadline creep, but that was our fault in most cases. Polcode has done a great job in maintaining this.

The communication is good for the most part, especially with the project managers when we use them. The developers can become busy with other projects, and we may not hear from them for a couple of days, but they’re generally accessible for questions. We use JIRA and Slack currently. We also use Skype at times, depending on how long a developer is working with us. We invite longer-term resources to our Slack channels.

What did you find most impressive about Polcode?

Previously, when we were searching for talent, we had a large pool with many unknown resources whom we’d have to interview and test. Evaluating whether someone fits into our project takes time. With Polcode, I can contact the appropriate project manager for the technology we need and be fairly certain that we’ll receive a quality developer since they’ve already done all the vetting. This saves us time and lets us start working on projects quicker.

Are there any areas Polcode could improve?

It would always be nice to be able to call Polcode and get access to a developer right away, but they do have other clients. The detriment of working with any outsourced team is that they’re not always available exactly when we need them. This isn’t their fault, but we’d like to be their first priority all the time. 

BACKGROUND

Introduce your business and what you do there.

I'm a product manager at an all-in-one platform for managing the circular value chain of electronic devices. We streamline trade-in, refurbishment, and distribution for telcos, OEMs, and distributors with integrated, scalable tech solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Polcode to accomplish for your business?

We hired Polcode to build a white-label Magento website for our client.

SOLUTION

What was the scope of their involvement?

Polcode designed, developed, tested, and managed the Magento website. The team delivered a fully branded website for our client. The e-commerce site is live and handling orders.

What is the team composition?

We worked with a project manager, QA, designer and multiple developers.

How did you come to work with Polcode?

We found Polcode through an online search. We chose them because they were close to our geographic location, their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We worked together from May 2025–February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

E-Commerce shop fully branded for our client.

How did Polcode perform from a project management standpoint?

Polcode's communication, retro-planning, and sprint review were excellent. We primarily communicated through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Polcode's communication was excellent. The team was professional and reliable.

Are there any areas they could improve?

We felt a small lack of Magento experience, which resulted in a lack of anticipation for some topics. Polcode could have better made us aware of the client's involvement. 

BACKGROUND

Please describe your company and position.

I am the Executive of RankingMojo

Describe what your company does in a single sentence.

Digital Marketing and Website Design services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Polcode to accomplish?

• Complete functionality for Laravel app

SOLUTION

How did you find Polcode?

Online Search

Why did you select Polcode over others?

• High ratings
• Pricing fit our budget

How many teammates from Polcode were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

 Laravel development of an SEO rank tracker with integration of API for keyword research, rankings, and backlink analysis. Stripe integration with selling capabilities to sell services through the platform. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deliverables were almost met and progress went well with frequent updates and fast turnaround. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was on top of things, with frequent check-ins and updates from their side. 

What was your primary form of communication with Polcode?

Email or Messaging App

What did you find most impressive or unique about this company?

Polcode has been very professional and friendly from the start of our project. They are a nice team to collaborate with, and the quality and customer service have been great. 

Are there any areas for improvement or something Polcode could have done differently?

 Honestly, there were no clear expectations from the start, but the project progressed well and smoothly.

BACKGROUND

Please describe your company and position.

 I am the Owner of an it services company 

Describe what your company does in a single sentence.

Services arround websites and onlinestores.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Polcode to accomplish?

• Experienced developer
• Extend workforce

SOLUTION

How did you find Polcode?

Online Search

Why did you select Polcode over others?

High ratings

How many teammates from Polcode were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development in area of online stores

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quality, Communication and timeframe.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything has been fine

What was your primary form of communication with Polcode?

Virtual Meeting

What did you find most impressive or unique about this company?

Developer

Are there any areas for improvement or something Polcode could have done differently?

Was allready discussed with them

BACKGROUND

Please describe your company and position.

I am the CTO of Innovibe

Describe what your company does in a single sentence.

A digital system based on the principles of homeopathy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Polcode to accomplish?

• Software Development
• CRM Integration

SOLUTION

How did you find Polcode?

Referral

Why did you select Polcode over others?

• Great culture fit
• Company values aligned

How many teammates from Polcode were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A software system that combines an app and a web interface, the project is confidential, so details can't be overly disclosed.
Polcode provides app development services and also integrates with a CRM system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team is very professional and committed. They communicate very well with people, and their abilities and services are of high quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The work pace is satisfying, things are taken care of on time. Sometimes things can change, they know how to raise a flag early on. There is complete transparency regarding the work process and performance.

What was your primary form of communication with Polcode?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

In addition to their professionalism, I really love their attention to detail, ability to differentiate between main and trivial issues, excellent communication, transparency, outspoken thinking, proactive approach.

Are there any areas for improvement or something Polcode could have done differently?

.

BACKGROUND

Please describe your company and position.

I am the CTO of an industrial equipment company. 

Describe what your company does in a single sentence.

We are a specialist in access, safety, and working at height, as well as lifting, handling, and heating equipment for professionals, individuals, industries, artisans, and public administrations alike.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Polcode to accomplish?

• Develop a custom e-commerce solution based on Magento

SOLUTION

How did you find Polcode?

• Online Search
• Clutch Site

Why did you select Polcode over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Flexibility

How many teammates from Polcode were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work entails the development of 15 e-commerce sites (served with the same Magento backend), accross 5 countries and 3 languages. It includes a completely custom solution, especially for the catalog part of Magento - and a synchronization with a PIM (Onebase), and ERP (Sage) and other proprietary systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

User experience is improved, meaning more conversions. 
Catalog maintenance is improved, meaning staff spends less time managing the product catalog.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The complexity of the project has been grossly under-estimated early on. But once the project  foundations were in place - key objectives are usually on-schedule.

What was your primary form of communication with Polcode?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The flexibility shown by the team at Polcode is outstanding. Polcode will scale the team up or down quickly based on requirements. They will adjust to your internal project management tools, communication means, and basically feel like an extension of the team.

Are there any areas for improvement or something Polcode could have done differently?

Not right now.

BACKGROUND

Please describe your company and position.

I am the CEO and Founder of GolfMore

Describe what your company does in a single sentence.

GolfMore digitizes golf clubs via payment and self-service solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Polcode to accomplish?

Maintain and develop new features in our PHP solution

SOLUTION

How did you find Polcode?

Online Search

Why did you select Polcode over others?

High ratings

How many teammates from Polcode were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Polcode took over a PHP project from another development house back in 2013 and, to this day, maintains and develops the new features.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our system is in operation without significant problems, and new features are understood and developed quickly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

N/A

What was your primary form of communication with Polcode?

Email or Messaging App

What did you find most impressive or unique about this company?

We had a good developer.

Are there any areas for improvement or something Polcode could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Product owner of BVB Media

Describe what your company does in a single sentence.

FTLShop develops the most innovative e-commerce platform for web shops. That's not just our claim, that's what our customers say.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Polcode to accomplish?

• Supply a full time Symfony developer

SOLUTION

How did you find Polcode?

Online Search

Why did you select Polcode over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Polcode were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The developer we hired from Polcode was requested to supply feedback on the provided wire frames. When we processed the feedback, the developer could work creating the product in Symfony.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The MVP of the application was launched without bugs. And is running stable for several months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was open, honest and quick. With a attitude to solve problems quickly

What was your primary form of communication with Polcode?

Virtual Meeting

What did you find most impressive or unique about this company?

Their flexibility was impressive. To understand the client and their needs.

Are there any areas for improvement or something Polcode could have done differently?

No :)

BACKGROUND

Please describe your company and position.

I am the Web development of Verve Partners

Describe what your company does in a single sentence.

We dig deep and embrace diversity to grow vibrant careers, cultures and communities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Polcode to accomplish?

• Web development

SOLUTION

How did you find Polcode?

Referral

Why did you select Polcode over others?

Pricing fit our budget

How many teammates from Polcode were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Recruitment Consultant for | IT/Marketing at Verve Partners Pty.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We did perfect and successful project to maintain long term goal

Describe their project management. Did they deliver items on time? How did they respond to your needs?

thanks for providing me good and quick respond to my message, I am very interested in working with you again thanks for the web developer I have a great time in working with you on this project I get the best fast delivery, Nice working with you thanks

What was your primary form of communication with Polcode?

In-Person Meeting

What did you find most impressive or unique about this company?

This is the best and most popular company that provided me with long-term goals for my business.

Are there any areas for improvement or something Polcode could have done differently?

This is the right platform to get the best trusted sellers