RocketDog Communications

BACKGROUND

Please describe your company and your position there.

I'm the owner of a branded merchanidse firm. We help clients open doors, create connection and make lasting impressions through the use of branded merchandise.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RocketDog Communications, and what were your goals?

Our website was created about 12 years ago. Who we were then and what we offered is very different than now. We needed a website that told the story of who we are now and the services and products we provide to clients.

SOLUTION

How did you select RocketDog Communications and what were the deciding factors?

I spoke with several companies and chose RocketDog because of the creativity I saw in other work they had done and because they were very competitive price wise to others I spoke with.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a few initial meetings to discuss look at feel and then we were off and running. We had meetings as needed during the 3 months the site was in development.

How many people from the vendor's team worked with you, and what were their positions?

I had one contact during the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My team was so excited to share out new website with existing clients and prospective clients. I know the new site will help us present ourselves in a way that will drive more business.

Describe their project management style, including communication tools and timelines.

We had Zoom calls as needed to discuss next steps throughout the project.

What did you find most impressive or unique about this company?

Michael made the process easy and fun.

Are there any areas for improvement or something they could have done differently?

n/a

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner at SumBridge. We do accounting and finance recruitment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RocketDog Communications?

We were looking to update our website. It seemed very outdated. In a quick timeframe, our goal was to bring a more current website that creates a personal connection with viewers of our site.

SOLUTION

What was the scope of their involvement?

In terms of functionality, we have a few complex backend components that needed to be tied into our database system. RocketDog Communications took charge of the information we had and ran with it to figure out the next steps.

Initially, they came to me with a detailed project plan with our goals incorporated within it. For the integration work, we use an applicant tracking system that pulls and feeds data in and out. Their team did a lot of research to ensure they had everything to make the technical pieces happen.

Along with the functionality and integration work, they designed the look and feel of the website.

What is the team composition?

Michael (Owner) has been our lead person. He has a development team with one or two people.

How did you come to work with RocketDog Communications?

One of the partners in my firm has known Michael through a networking group. In the past, they did some print marketing work, and since we were happy with that, we reached out to them for this project.

How much have you invested with them?

We spent about $15,000.

What is the status of this engagement?

We started working with RocketDog Communications in May 2020. The site is set to launch soon.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re a small firm, so the fact that we could trust them to get it done was awesome. Since we are a tiny business, we had to be cost-conscious, especially with everything that’s going on in the market right now. They’ve also been really fantastic with sticking to the timeline.

RocketDog Communications is proactive to work with. Michael is waiting for me on new information all the time, not the other way around. I’ve also been impressed with their quality and attention to detail. I never felt that our business was less important than other projects. I appreciate that we get the time and attention no matter what the dollar amount is.

How did RocketDog Communications perform from a project management standpoint?

RocketDog Communications knocked project management out of the park. They committed to delivering on time and on budget.

They put together a great project plan, detailing everything step by step. We also use Asana to communicate back and forth. If they hit any roadblocks, they’re very communicative. They’re also proactive about solving challenges.

They managed the entire process. I’ve appreciated that because I don’t have a lot of time, but they made sure to update me when they needed to.

What did you find most impressive about them?

Their quality is most impressive. In the beginning, we had a mindset of where we wanted to go. We communicated that in a simplistic way, and we were all impressed with the thought process of how they put it together.

Our previous site felt clunky, but RocketDog Communications delivered a new story with our updated website. I’ve personally struggled with past developers when telling them what I want to be accomplished. They think they get it but don’t. I appreciated that RocketDog Communications put the story behind it, but were also inclusive of our audience.

The level of detail was found in the little stuff as well. The pictures and visuals had a variety of age and cultural backgrounds that ties into the narrative that they were trying to tell. They know what they’re doing creatively.

Are there any areas they could improve?

No, nothing comes to mind. I’ve been satisfied with the service.

Do you have any advice for potential customers?

Be organized and have your materials ready. Their team will hit the ground running, and you don’t want to block their success helping you. I would also say be open-minded. The more open they can be with your end goal, the more creative license they can have. I was pleasantly surprised by all of the options they gave me.

BACKGROUND

Please describe your company and your position there.

Coworking space in Seattle and Redmond. I am the CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RocketDog Communications?

Website rebuild

What were your goals for this project?

Create a new website

SOLUTION

How did you select this vendor?

I've worked with them before

Describe the project and the services they provided in detail.

"Thinkspace was looking for the right partner to take our Brand to the next level. We found that partner in RocketDog! They approached the project from a holistic mindset and created a more comprehensive and integrated look for all of our materials. They delivered a complete solution that encompassed a fantastic new Website, digital marketing, email marketing, as well as a full suite of marketing collateral. They delivered on all fronts, both on time and on budget. We feel our brand is stronger, more engaging, and certainly positions us well in a very competitive space.” – Peter Chee thinkspace Founder & CEO

What was the team composition?

Three people were on the team

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Everyone says our website looks great!

How was project management arranged and how effective was it?

Yes it was handled between my EA and RocketDog.

What did you find most impressive about this company?

They do great design work.

Are there any areas for improvement?

No really

BACKGROUND

Please describe your company and your position there.

I am the marketing manager for Wipliance- we are a custom integrator for home technologies including audio/video/home theater as well as home automation, lighting control and window treatments. I manage all print, online and other outreach campaigns.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RocketDog Communications?

We hired RocketDog to take our graphic design for print work to the next level- as I am more versed in web design. RocketDog has since created a series of banner ads, print magazine ads and handout pieces with a cohesive look and feel that complements our brand image.

What were your goals for this project?

We have objectives for a targeted mailing campaign as well as pay per click and retargeting campaigns to utilize this creative. We anticipate a decent ROI from PPC campaigns as well as the multifunction print piece that can be mailed or handed out as needed.

SOLUTION

How did you select this vendor?

We selected RocketDog because we felt their approach aligned with ours in terms of communicating a message to our audience with a unified approach, and the work they have done for businesses in our area is renowned. We selected between a few firms that had similar objectives, but ended up choosing RocketDog because they match professional style with a personal approach.

Describe the scope of their work in detail.

After determining a vendor we had several meetings with our company owner and RocketDog to determine best method for carving out a lengthy design punchiest with a monthly retainer- prioritizing projects that have the shortest runway to implement so we could see results quickly (banner ads and ppc creative) as well as catching up on magazine print ads that have deadlines for later issues.

What was the team composition?

Currently we are in communication with Michael (owner) and am not familiar with other team members. Michael has taken a hands-on approach to this project and we appreciate the level of detail he has used.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have just started the PPC and retargeting campaigns, so no tangible outcomes yet, but we are very optimistic.

How effective was the workflow between your team and theirs?

RocketDog uses Asana to collaborate between client and creator, we like this system as it provides accountability on both sides and quick response methods.

What did you find most impressive about this company?

We appreciate the personal approach that RocketDog has taken to understand our unique business model and how to best increase our audience with messaging and design.

Are there any areas for improvement?

It is too early to tell- but we are satisfied with work done thus far.

BACKGROUND

Please describe your company and position.

I am the Sales Manager of Freeland Systems

Describe what your company does in a single sentence.

Medical PACS and Structured Reporting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RocketDog Communications to accomplish?

• General Marketing and Brand Awareness
• Trade Show Marketing

SOLUTION

How did you find RocketDog Communications?

Referral

Why did you select RocketDog Communications over others?

• Referred to me
• Company values aligned
• work ethic

How many teammates from RocketDog Communications were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

They created fantastic print materials (one-pager and a postcard/offer), and launched an entire marketing campaign around the tradeshow. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had more booth traffic, increased questions based on new materials, and improved follow up after the show

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've provided exceptional service and gone above and beyond to meet our needs. All items were delieverd with time to correct in case of error.

What was your primary form of communication with RocketDog Communications?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Timeliness was key, as is work ethic, friendliness, ease of working with Rocket Dog, and quality of service.

Are there any areas for improvement or something RocketDog Communications could have done differently?

I have zero areas of improvement for RocketDog

BACKGROUND

Please describe your company and position.

I am the CEO of Publicity for Good

Describe what your company does in a single sentence.

Communications agency specialized in PR, awards, influencer and social media management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RocketDog Communications to accomplish?

• Rebranding of my website

SOLUTION

How did you find RocketDog Communications?

Referral

Why did you select RocketDog Communications over others?

• High ratings
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a very short deadline to refresh our website because of a full month in events. We gave them the new collor pallete and all the content. And in 7 days they created a brand new website. Very modern, very usable, pretty and concise. They created 4 pages, home page, services, about us and sales page.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to follow up the progress on the website daily and give feedback.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was awesome. Communication was great, always fast and easy. We could align perfectly because communication was awesome, they understood what we wanted and delivered much more than we expected.

What was your primary form of communication with RocketDog Communications?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their great communication, creativity, and problem-solving skills. The Project Management process and the short deadline that they met.

Are there any areas for improvement or something RocketDog Communications could have done differently?

No, everything was awesome.

BACKGROUND

Please describe your company and position.

I am the Manager of Development and Events of AWW

Describe what your company does in a single sentence.

A non-profit organization with a mission to make a positive impact, supporting several beneficiaries through dedicated initiatives and meaningful events.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RocketDog Communications to accomplish?

• Improve Stakeholder Engagement
• Enhance Internal Communications
• Support Fundraising Initiatives

SOLUTION

How did you find RocketDog Communications?

Referral

Why did you select RocketDog Communications over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from RocketDog Communications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Created visually appealing and compelling marketing copy. Provided actionable insights.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Donor generation, employee engagement and competitive analysis.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All projects were completed punctually and precisely. Needs were responded to promptly and with the utmost professionalism.

What was your primary form of communication with RocketDog Communications?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Open and transparent communication about project timelines and budget pacing. Consistent delivery of promises and maintained high standards. Ability to change with needs as they evolved.

Are there any areas for improvement or something RocketDog Communications could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a construction company 

Describe what your company does in a single sentence.

Structural Engineering

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RocketDog Communications to accomplish?

• Redesign of all marketing collateral
• Create easy to fill templates in InDesign
• Create a design that is visually appealing and easy to read

SOLUTION

How did you find RocketDog Communications?

Referral

Why did you select RocketDog Communications over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from RocketDog Communications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Rocketdog team was tasked with taking our current marketing collateral "kit of parts" which included several pieces such as resumes, feature project sheets, multiple project sheets, a brochure, and more from a design in Microsoft Word and developing new designs in Adobe that aligned with our brand and newly redesigned website. We requested that the design be flexible so we could easily create new collateral using the same design and integrate text and images with ease.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were thrilled with the results of the new design.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team delivered the redesigned collateral on time and within budget and was very responsive.

What was your primary form of communication with RocketDog Communications?

Email or Messaging App

What did you find most impressive or unique about this company?

They were easy to communicate with and delivered exactly what we hired them to provide, including all the finished files.

Are there any areas for improvement or something RocketDog Communications could have done differently?

Not that I recall.

BACKGROUND

Please describe your company and your position there.

I am the Director of Marketing of BizX, a barter network.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RocketDog Communications?

All sorts! Graphics, web design, advertisements and more.

SOLUTION

How did you select this vendor and what were the deciding factors?

They are so easy to work with, communicative, and always come up with wonderful creative.

Describe the project in detail and walk through the stages of the project.

There was a lot of back and forth getting a few web pages designed, but Mike stayed on the ball and delivered each time. He's a great listener.

How many resources from the vendor's team worked with you, and what were their positions?

Mike Elliott is the best.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Beautiful design and conversions!

How effective was the workflow between your team and theirs?

I couldn't imagine how anyone else could handle our demanding needs! Mike is really easy to work with.

What did you find most impressive or unique about this company?

Mike has a great attitude and a keen eye for compelling design.

Are there any areas for improvement or something they could have done differently?

Not at all! Keep up the great work.

BACKGROUND

Please describe your company and your position there.

I am the staff director of the University of Washington's Population Health Initiative.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RocketDog Communications, and what were your goals?

We hired RocketDog to develop the visual identity (logo, color palette, etc.) for a new research project/endeavor that needed to exist independently of the university.

SOLUTION

How did you select RocketDog Communications?

RocketDog was one of several vendors/freelancers that were recommended to us, and they ultimately were the best fit in terms of expertise and needed timelines for completion.

Describe the scope of their work in detail, including any steps and the final deliverables.

The project scope included a visioning process, several rounds of logo presentations/iterations, and a final visual identity/style guide for the new brand.

How many people from the RocketDog Communications team worked with you, and what were their positions?

We worked directly with Michael Elliott, who is RocketDog's owner, throughout the process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our project funder was quite pleased with the visual identity that was developed.

Describe their project management style, including communication tools and timeliness.

We had regular meetings with RocketDog and relied on Asana as the project management vehicle for the work.

What did you find most impressive or unique about this company?

RocketDog exceeded our expectations for the quality and speed with which they delivered an initial round of potential logos.

Are there any areas for improvement or something they could have done differently?

No - We were happy with the process and outcome of the work.