Sharkhelpers

BACKGROUND

Please describe your company and position.

I am the Talent Manager of hackajob

Describe what your company does in a single sentence.

hackajob is an AI assisted matching platform working on both sides of Tech marketplace

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sharkhelpers to accomplish?

• Build a team of recruiters in Colombia

SOLUTION

How did you find Sharkhelpers?

Online Search

Why did you select Sharkhelpers over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Sharkhelpers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Catalina and the Sharkhelpers team to build a dedicated recruitment team based in Colombia. The scope of work included sourcing, screening, and onboarding remote recruiters who would support our internal hiring needs, particularly focused on the tech sector in the US.

Sharkhelpers managed the end-to-end recruitment process - from identifying qualified candidates to facilitating interviews and ensuring smooth onboarding. Key deliverables included:

Providing a shortlist of vetted recruiter candidates aligned with our required skills and time zone.
Coordinating interview scheduling and feedback loops.
Managing employment logistics, contracts, and HR support for the selected team members.
Ongoing support and communication to ensure the team remained aligned with our company culture and performance expectations.
Thanks to their support, we successfully built a high-performing team recruiters who now operate as an extension of our in-house team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Sharkhelpers resulted in several clear and measurable outcomes:

• Team built from scratch: We successfully hired and onboarded 9 remote recruiters in Colombia within a 3-month timeframe.
• Improved platform capacity: With the new team in place, we significantly scaled our sourcing and outreach efforts, leading to an increase in relevant candidate submissions across our client roles.
• Retention and performance: The majority of the recruiters hired through Sharkhelpers are still with us and consistently delivering against their KPIs, demonstrating strong fit and long-term value.

Overall, the project has been a key driver in expanding our recruitment delivery capabilities in a cost-effective and sustainable way.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sharkhelpers demonstrated strong project management throughout the engagement. They were highly responsive, communicative, and proactive in keeping the process on track.

Key points:

• Timely delivery: They consistently delivered candidate shortlists and updates within the agreed timelines.
• Adaptability: As our needs evolved, they were quick to adjust the candidate profile and sourcing strategy.
• Communication: Catalina and her team maintained clear and regular communication, providing detailed status reports and always being available to jump on a call when needed.
• Problem-solving: the team addressed any arising challenges promptly and professionally.
  
  Overall, their approach made it easy to collaborate and build trust. We felt supported at every step of the process.

What was your primary form of communication with Sharkhelpers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Sharkhelpers was their genuinely high-touch and personalized approach, not just toward us as clients, but especially in how they supported the recruiters they placed. Catalina and her team took the time to truly understand what we were building and aligned their efforts with our goals at every step.

What really stood out was the care and attention they gave to the people they hired on our behalf. They checked in regularly, offered consistent support, and ensured the recruiters felt set up for success - which, in turn, had a direct impact on retention and performance.

That level of thoughtfulness and dedication is rare, and it made all the difference in our experience.

Are there any areas for improvement or something Sharkhelpers could have done differently?

At this point, we don’t have any suggestions - we’ve been really happy with the collaboration. The team has been responsive, reliable, and a true partner throughout, and we’re looking forward to continuing to work together.

BACKGROUND

Introduce your business and what you do there.
I'm an executive at a web development agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sharkhelpers?

We needed recruiting services.

SOLUTION

What was the scope of their involvement?

We've been working with Sharkhelpers for several years, and the team has helped us recruit our operations manager. Around half a year ago, Sharkhelpers recruited our frontend developer. We've shared our job descriptions and requirements with Sharkhelpers regarding timeframes, time zones, and English proficiency, among other things. The team has screened candidates for us and provided a list of selected profiles. 

We've reviewed the candidates' resumes to see which talents fit our job description and requirements, and then we've proceeded to the interview process. We've managed the candidates' onboarding process, and Sharkhelpers has an internal onboarding that is coincidentally similar to our rules and culture. 

We've conducted a 30-day onboarding with the recruited candidates, and Sharkhelpers has offered periodic follow-ups after 30, 60, and 90 days to assess their performance and make corrections as needed. 

What is the team composition?

We've worked with Jorge (Team Leader Manager) among other teammates from Sharkhelpers.

How did you come to work with Sharkhelpers?

We hired Sharkhelpers through a referral. I was part of a web development agency master group in Europe that highly recommended Sharkhelpers.

What is the status of this engagement?

We started working with Sharkhelpers in August 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sharkhelpers has provided me with one of the best talents on my team. The most significant measurement of the success of our collaboration with Sharkhelpers is a recent rebranding process we've gone through. The operations manager recruited by the team has been my right-hand person throughout the years. She's been here since we transitioned ownership when we had a previous owner who exited while she was onboarding. Without our operations manager, this rebrand wouldn't have happened. 

We had a previous logo and did a rebrand two months ago. This rebranding shows how much we've grown during that time of support from one of the talents that Sharkhelpers has provided. The team is an essential partner that recruits good talent and is a central member of our team. Most of the candidates we interviewed during the recruitment process were aligned with us or weren't very far off. 

We had worked with other recruiting agencies before who just shoved us candidates, and it was a waste of time. Sharkhelpers is far from that and really listens to our requirements, getting into the specific skills we seek in a candidate. Sharkhelpers has been helpful and followed up with the right questions. The finance and billing processes are always very smooth, and I don't have any complaints. The entire team, in unison, has always been very supportive. 

How did Sharkhelpers perform from a project management standpoint?

Our timeframe from the candidates' interviews to hiring has lasted 2–3 weeks, which is ideal for a small company boutique agency like us. When we need to scale, we need to move quickly, and Sharkhelpers has been very supportive and helpful. We genuinely like that Sharkhelpers has open communication via email and provides us with a lot of insight regarding the talent's work progress and how to support our internal team to help them grow and stay aligned with our goals.

We've never had a negative experience working with Sharkhelpers. We always communicate clearly and highly recommend them. I hired our operations manager on the spot because I liked her so much.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to highlight Jorge and Paula's (Former Sustainability & Learning & Development Director) work. 

What did you find most impressive about them?

We like the distance we have with the team and communication cadence. The team has a hands-off approach, and at the same time, they respond and answer us when we need support.

Are there any areas they could improve?

I can't think of anything for the team to improve. 

Do you have any advice for future clients of theirs?

I truly recommend Sharkhelpers because they understand agency owners and the kind of support they need. The team has a wide spread of Latin American recruiting talents. My company is minority- and women-owned, so we have a culture similar to that of Sharkhelpers. We respect each other's time and don't take advantage of the flexibility we give each other. We respect the teammates' time off, and Sharkhelpers' candidates don't take advantage of working from home. 

We've worked with service providers who weren't responsive and didn't check their email. We've found trust in the talents recruited by Sharkhelpers and have had great success finding the right talents, even though they've only recruited two teammates. 

BACKGROUND

Introduce your business and what you do there.

I’m the leading coach at an e-commerce organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sharkhelpers?

I needed an assistant for myself with good English and strong organizational skills.

SOLUTION

What was the scope of their involvement?

 Sharkhelpers are helping me with HR services. They’ve provided me with a full-time assistant who deals with all of my partnership work, calendar, diary management, client administration, newsletter, and events. In addition, they’ve provided me with resources for my other company; they take care of administrative work — they engage with 5–6 of my clients.

For the sourcing process, Sharkhelpers asks me for the profile of the type of people I’m looking for. After that, they go through an interview process with the different candidate profiles, and consequently, we select how many people we want to interview to choose the candidate we’ll hire. Sharkhelpers team takes care of the onboarding process afterward to ensure that the new employee is trained on any system and tools we want to use.

Overall, they’ve provided us with 10–15 workers for our organization.

What is the team composition?

I mainly work with Jorge (Team Leader Manager) and Paola (CEO).

How did you come to work with Sharkhelpers?

They reached out to me; I’m the director of operations for one of my agencies, so they sent out a cold email offering their services, and at the time, I was actively looking for an assistant for myself. After that, we started working together.

How much have you invested in them?

We’ve spent around $100,000 around all of my agencies.

What is the status of this engagement?

We started working together in March 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had 100% success rates with the candidates they’ve placed so far. They’re very good at choosing the right candidates for each project, and it takes a lot of knowledge to do that.

How did Sharkhelpers perform from a project management standpoint?

They’re an easy-to-work-with team with good communication. They also take care of their staff and check with me to see if I need help with anything. Their team is also responsive and meets deadlines. In terms of tools, we use email and WhatsApp.

What did you find most impressive about them?

They take care of their employees and are very careful to select the right candidates for each company, which is very important — they take the extra effort to ensure a successful partnership.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — I’m happy with everything regarding their work.

Do you have any advice for potential customers?

Be clear on the profile of the person you’re looking for; for this relationship to work, you have to be clear on your expectations and what the responsibilities will look like. Also, you have to have the time to invest in training and coaching the person working with you so both can learn and grow together. With that being said, the number one important thing is finding someone with a good personality; once you have that, you can teach them anything.

BACKGROUND

Introduce your business and what you do there.

Startup Slang is a Web3 e-commerce agency. I’m the head of project, and I’m responsible for overseeing our company’s project management team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sharkhelpers?

We were struggling with finding quality talent, so we engaged Sharkhelpers to provide us with recruitment assistance.

SOLUTION

What was the scope of their involvement?

We collaborated with Sharkhelpers to write out the job description for each of the roles we needed to fill. We explained the qualifications for each role, and their team bridged the gap where some of our requirements were a bit ambiguous. Following that, Sharkhelpers proceeded to find candidates who could help us coordinate projects, manage our entire sales pipeline, and assist with backend development work.

Sharkhelpers also screened each candidate to make sure that they aligned with the demographic of our clientele. For instance, they searched for talents that were very responsive and very fluent in the English language — since we mostly deal with American and Canadian merchants. These talents were based out of Colombia, but could easily pass as native English speakers. 

Thus far, the team has screened around 5–6 applicants for the project coordinator role and 4–5 for the sales coordinator position.

What is the team composition?

We’ve been working with two people from their end.

How did you come to work with Sharkhelpers?

They were recommended to us by an e-commerce partnership agency.

How much have you invested with them?

Up to this point, we’ve invested around $15,000.

What is the status of this engagement?

We’ve been working with them since March 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In the past two months of working with them, we’ve been able to recruit amazing, top-quality candidates who have contributed greatly to our company. In fact, we’ve even referred some of their candidates to our own clients and partner agencies. 

Sharkhelpers has been tremendously helpful. Our agency has become more productive and efficient since taking them on. It’s just been a real pleasure.

How did Sharkhelpers perform from a project management standpoint?

In terms of meeting deadlines, they’ve been very good. There were some instances where they missed the mark slightly, but they always found a way to deliver on our expectations. In that regard, they’ve been very impressive.

We typically communicate via Slack and hold meetings over Zoom. Sharkhelpers has been very proactive when it comes to messaging us and coordinating calls and tasks. 

What did you find most impressive about them?

We’re very impressed with Sharkhelper’s level of productivity. They do thorough research and always make themselves available throughout the day. They can even accommodate us during late hours at the end of the week, which says a lot about their hustle.

Are there any areas they could improve?

We could benefit from doing a bit more due diligence on the candidates so that we know if a person can commit to the role immediately or if we need to find someone else in their stead. Other than that, there’s nothing for them to improve on. 

Do you have any advice for potential customers?

Be sure to speak with Jorge (Co-Founder & Team Leader Manager) first. He’s very communicative and experienced, and he will know how to coordinate the whole process.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Dynamx

Describe what your company does in a single sentence.

Digital Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sharkhelpers to accomplish?

• To hire an automation specialist
• Enable automated actions throughout our communication suite

SOLUTION

How did you find Sharkhelpers?

Referral

Why did you select Sharkhelpers over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Sharkhelpers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was to source and present a suitably qualified person capable of entering our business on short notice to provide a bespoke automation plan to align with our business goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Commitment and effective solutions that have been rapidly deployed have allowed frictionless operations in critical areas of our funnel. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, always highly responsive.

What was your primary form of communication with Sharkhelpers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sharkhelpers' customer service level is very high.

Are there any areas for improvement or something Sharkhelpers could have done differently?

Honestly, I can't fault anything so far, everything has been super smooth from first contact to pre and post-onboarding. 

BACKGROUND

Please describe your company and your position there.

We are a full-service Amazon Marketing Agency. I am the COO here.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sharkhelpers?

We needed help hiring great new employees who would do a great job in the SEO copywriting and account management role.

SOLUTION

How did you select this agency and what were the deciding factors?

We tried to hire freelancers from other companies and their quality of work was not up to par. Sharkhelpers reached out to us. We really liked Paula (CEO), our contact, and she was the main deciding factor. Then it ended up working great.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We ended up with amazing employees that we love having as part of our team. We also really enjoy working with Paula. The way they treat their employees is great and we like that they are providing a lot of benefits to the community

How effective was the workflow between your team and theirs?

Even though the team members are remote they have become a vital part of our team. The communication and work ethic is outstanding.

What did you find most impressive or unique about this company?

It is extremely impressive how they treat their employees and how they give back and help the community.

Are there any areas for improvement or something they could have done differently?

No, everything is going great and we love it.