Synapse Team

BACKGROUND

Please describe your company and position.

I am the Director of CRV

Describe what your company does in a single sentence.

Graphic Design Consultancy Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synapse Team to accomplish?

• Web Development
• Web Maintenance

SOLUTION

How did you find Synapse Team?

Online Search

Why did you select Synapse Team over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Synapse Team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing web development and web maintenance for.a number of different websites and clients, as well as the development of new websites for fresh clients for the agency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful website fixes, edits or changes that the client has requested. New Website development to match the designs of the agency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All items delivered on time. Great communications through emails to their project management, or Telegram direct to their developers.

What was your primary form of communication with Synapse Team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The direct communication through Telegram with their development team has been incredibly useful.

Are there any areas for improvement or something Synapse Team could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

CEO at education platform

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synapse Team?

We needed resourcing in an augmented staff model, specifically for resources on a contractual basis. We contracted Synapse Team to help augment our development staff.

SOLUTION

How did you select this agency and what were the deciding factors?

Synapse Team is a good staff augmentation solution. I got their contact from my friend. We needed outside resources because our developers were working on other projects. They supported the various requests from our business side.

Describe the project in detail and walk through the stages of the project.

We started with one React.js developer and we’ve had up to 6 people from Synapse Team working with us at one point. Currently, I have four front-end engineers and two back-end engineers on my team.

Describe the recruitment process in detail.

Synapse Team provided relevant candidates for our request. We interviewed potential candidates(welcome and technical interview). Then we approved them for our project. It was fast and very high quality.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We’re pleased to be working with a team that rewards us with fantastic results, a speedy delivery rate, and reliable expertise.

How effective was the workflow between your team and theirs?

The team leverages its technical expertise to provide effective solutions.

What did you find most impressive or unique about this company?

They have high-quality engineers and fluent English speakers. Their talent pool was really impressive. They are stable.

Are there any areas for improvement or something they could have done differently?

I think that they are great.

BACKGROUND

Please describe your company and your position there.

Salesperson in Air Travel

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synapse Team?

I hired Roman Barbotkin and his Synapse Team to develop a Zoho account (mainly CRM) and create a web-page for my new business project.

What were your goals for this project?

The main goal was to create a CRM for a new business. I created a list of tasks in CRM for Synapse Team to perform. The list included such things as workflow creation, system administration and telephony integration. After completion, it had to be followed with 1 month free trial period and usage video guide.

SOLUTION

How did you select this vendor?

I found Synapse Team online. As I am based in Kyiv, Ukraine, I wanted to work with Russian speaking company based in Ukraine. Unfortunately, they are located far from Kyiv, that's why it was almost impossible to meet them live.

Describe the project and the services they provided in detail.

After we discussed the project, they started immediately. They kept in touch on regular basis to get more information and materials (like texts, images, names of fields). The project should have been completed within 4 weeks. However, they delayed it and finished in 3 months. They had to pay a delay penalty, but I ignored it. They collected 50% of the payment in the very beginning, and we agreed that another 50% would be collected once project is finished, however, before 1 month of trial period.

What was the team composition?

I worked with 4 people - Egor (project manager), Katerina (business analyst), Karina (web-designer), and Roman B.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

After 2 months delay, they finally made their final presentation, and urged me to complete 2nd part (50%) of payment. "Don't worry, you still have 1 month free trial period for us to fix all the bugs", they said. On the final call we didn't have time to go through all the tasks and details of the project, that's why I was not able to notice many bugs that were there.

On the next day when I went on to make a payment, I started noticing bugs. I became worried and mentioned that to Roman. Again, they stated, "Don't worry, you have 1 month trial period, we will fix it.". I sent the money, even with $200 on top. I started checking CRM deeper, and found more and more bugs in a system. I sent a first file of bugs in few days. They started to delay with getting back. They said every developer was busy or not available. In more than 2 weeks they fixed 2/3 of them.

While waiting for them to fix the first file, I was continuously finding new bugs. There were crucial bugs that simply left the whole system with no sense. So I created a second file and sent them (it was still within 1 month (30 days) of trial period). Suddenly, Synapse stuff, who were in our WhatsApp chat, quit the chat with words "If you want any further adjustments, please pay. Good luck :wink:!".

How was project management arranged and how effective was it?

As soon as I made a final payment, he and his staff changed completely. They started to pretend they are busy, delayed with replies, became rude and didn't answer the phone calls. It was a complete joke. I received the worst customer experience I have ever had. And so as mentioned earlier, they simply left me with the project FULL OF CRUCIAL bugs in the middle of trial period. The system was working barely on 40%.

Moreover, they didn't do a telephony integration and usage video guide. When I finally reached Roman, what he said was, "Man, I don't know what you are talking about. Your trial period ended a week ago." I tried to explain him that that's not right, but he simply hung up and no longer answered my calls. After several more attempts, I had no luck.

What did you find most impressive about this company?

It is a scam. Stay away from them if you want to save your money, time and nerves. I've been in customer service business for the past 9 years, but this one was the worst experience in my life.

Are there any areas for improvement?

The seem nice while they are waiting for money. They completely change and leave you in a hole when you pay them.

BACKGROUND

Please describe your company and your position there.

Web Design Agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synapse Team?

To build custom functionality for a WooCommerce shop.

What were your goals for this project?

To get the functionality for the shop right.

SOLUTION

How did you select this vendor?

UpWork

Describe the project and the services they provided in detail.

PHP & jQuery programming

What was the team composition?

I worked with Katerina

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We finished the job successfully and on time.

How was project management arranged and how effective was it?

Went all good, mostly directly via Skype.

What did you find most impressive about this company?

I was impressed by the quality of their work and how fast they finished the project.  

Are there any areas for improvement?

Not really