Trigent Software - AI Development

BACKGROUND

Please describe your company.

We’re a fully owned subsidiary of a large bank. We operate here in the United States through multiple offices. We’re primarily a fixed-income bond trading shop. We underwrite, structure, and create different kinds of bonds with certain payouts for different kinds of clientele.

What is your role and responsibilities?

I’m a senior vice president, and one of three partners on the structured product trading desk.

OPPORTUNITY / CHALLENGE

What was your goal for working with Trigent?

The work that we had Trigent do for the last four or five years is building an online structured bond platform. They were instrumental in providing the code, and they’ve been good.

It was part of a project rescue. We had another firm that the bank was working with, and it proved to be a failure. Trigent did a little bit of project rescue, and then we’ve gone through five statements of work since then, developing the platform.

SOLUTION

Please describe the scope of their work.

The platform is an online bond trading platform for structured products. In a nutshell, it allows our clients to come to the site and see a different bond offerings. We developed the content but they developed the mechanism to move the data. In this latest iteration, they’ve built out a white label solution for us.

The white label platform we officially launched in February allows our clients to give their sales force a seamless look and feel to their current Web presence with logos, different disclosure documentation in terms of conditions, and privacy policy.

What was your process for selecting Trigent with which to work?

We felt like there was a lot of dedicated resources they could offer. Rather than start from scratch, they were willing to come in, basically mirror all the work, start from scratch, and build us something. We checked quite a few other developers and shops. My partners and I paid for more than half of it out of pocket, so we wanted to make sure that it was a legitimate firm.

Trigent seemed to understand the scope of the project and the business goals fairly quickly. I felt like they gravitated to them and gelled really well. They understood the business sense from our seat, and that was most instrumental. So, all combined, it turned out to be a good relationship and a good choice.

When did you start working with them, and when was the project completed?

I believe we started about four years ago. I’m sure we’ll build out more if the platform becomes successful but, for now, I think it’s at the finish line.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

They definitely do drag it to the finish line despite how difficult the road is. I think every project is complex, but our business is very complex, and the products we trade are extremely complex. It has become very complex, and they’ve been good, even though it’s been difficult to translate that information, especially through the course of the years.

On each of the three teams, the quality ends up being high, even though it’s a long and difficult process. At the end of the day, the end product is very good.

Is there anything unique about them that really makes them stand out, compared to other companies?

Their location is a little bit of an issue, but what you lose in linguistic and cultural translation, you gain in their experience. They are extremely dedicated to servicing the project and you as a client. I think that culturally, we’ve been fortunate that they are kind, they’re patient, they’re willing to learn, and they definitely put in the hours and work that you would hope to get out of anybody.

We previously worked with another firm. They were quite the opposite of Trigent. They were a U.S.-based firm and they spent a lot of time messing around. We then found out that they were actually just off-loading the work to an offshore programmer.   

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

I have to give them the benefit that they are coming into an extremely complex business and having to learn things. You always wish it was smoother, you always wish it was faster but, at the end of the day, we got to the finish line. You just want to see somebody work hard, and they’re intelligent enough to know when they’re wrong, and intelligent enough to work at getting towards a solution. I’m happy with what they have done. 

BACKGROUND

Could you briefly describe your organization?

I work for Wiley College in Marshall, Texas. Wiley College is a private, United Methodist institution, serving between 1,300 to 1,400 students.

What is your position?

I’m the Web administrator.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges that you were attempting to address when you first approached Trigent?

We hired Trigent to assist us with branding and redesigning our website, and implementing SharePoint 2013. We didn’t have the necessary capabilities in-house, and we had a rather tight timeline. So, we decided to find a developer to help us implement and customize SharePoint.

SOLUTION

Could you describe the scope of their involvement in greater detail?

They provided us with online marketing, website design, and custom development. We were primarily using Microsoft SharePoint 2013. We purchased a server, and implemented that for our intranet and public facing website. They handled all of the technical tasks, and we provided oversight and project management.

How did you select Trigent as your partner for this endeavor?

We found them through online research using Google. We were in search of developers with SharePoint experience, and they were one of several that came up. I reached out to them and a few others to learn more about their services, experience, and pricing. I was impressed with their approach and the amount of knowledge they seemed to have, so we decided to go with them.

Could you provide a general cost estimate for this project?

It cost somewhere between $10,000 and $15,000.

When was the project completed?

Project was completed in March [of 2014]; and it took about six months from beginning to end.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback you’ve received that would demonstrate the quality of their performance?

We’ve gotten excellent feedback from our users so far. People were very impressed with the redesign. They thought everything that was done on the website was very tasteful, very professional, and accurately represented the college. From an administrative standpoint, we’ve seen an improvement in maintenance efficiency and a definite decline in the number of support requests being submitted by users. It’s been great.

When working with Trigent, is there anything you’d consider unique about their approach or development methodology that distinguish them from other vendors?

They were very hands-on, very accepting of guiding us and providing their expertise where we lacked the knowledge. They were also very responsive to our questions and project changes. We never felt left out of the loop. They were really always there for us.

In retrospect, are there areas in which you think Trigent could improve as a service provider?

No, I think everything was done very well. We’ve been pleased with what we’ve seen so far. It was a real pleasure to do business with them.

BACKGROUND

Could you provide a brief description of your organization?

I work for a software services company that provides various products for the planned giving market. It’s a specialized area of the philanthropy and fundraising market. Our focus is explicitly around what are referred to as planned gifts, which typically take the form of fairly complex financial instruments that charities and nonprofits solicit, specifically for the purpose of long-term, lifelong fundraising.

What is your position?

I’m the director of marketing.

OPPORTUNITY / CHALLENGE

What was your goal for working with Trigent?

We’ve been in the planned giving business for about 30 years. We’ve had a number of applications in the field that have been used very extensively throughout the market. In 2007, when we first engaged Trigent, the problem we were trying to solve was transitioning what was a fairly widespread and successfully used application that was running on the desktop, to one in which we delivered it as a software-as-a-service. We needed a vendor that had a lot of depth and expertise with the Microsoft stack, familiarity with delivering applications on the Internet, and overall a high-quality level of service.

SOLUTION

Could you describe the scope of their involvement in greater detail?

In effect, they’ve been our primary development resource. We have limited engineering resources in-house, so we’ve relied on them to provide a comprehensive suite of technology services. We started out with them, with respect to this particular application, with an initial discovery engagement wherein one of their architects and the project manager came onsite for a couple of weeks. We spent that time in a fairly intense and extensive investigation of our requirements. They’ve provided architectural services, project management services, and custom development services.

In effect, they took this application and developed it for an entirely new platform. It wasn’t a Greenfield kind of situation. We had the application in the field already, and already being used by customers for some time, but what was particularly gratifying and successful from our perspective was their ability to come up to speed in our domain. Planned giving is a fairly narrow and niche area, and not particularly well understood on a widespread basis. They were able to understand our objectives and barriers very rapidly, and demonstrated a surprisingly unexpected amount of insight into our domain.

How did you select Trigent as your solution partner?

I initiated and directed a request for proposal process. We composed our statement of work and conducted preliminary research, mostly online, for potential vendors. Initially, there were five separate organizations that responded to our RFP, and Trigent was one of them.

Could you provide a general cost estimate for this project?

The initial project cost approximately $450,000. That was a two-year endeavor. They’ve continued to provide ongoing maintenance, support, and ad hoc development services, but on an hourly basis.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback you’ve received that would demonstrate the quality of their performance?

The most compelling piece of information, with respect to the effectiveness of their work, was the speed and ease with which we were able to transition our existing customer base. We had on the order of about 600 customers running the application on their respective desktops. We had to transition those customers, and needed to do it fairly rapidly, to reduce the amount of interruption to our customers and to our business, too. That process proceeded very smoothly. It took us about a year, and that was actually considerably less time than we’d originally anticipated.

One of the more problematic issues for our customer base was the fact that they were required to migrate their data from their internal environment to our data center. In effect, they were giving up control of their data. This was a potential problem, or certainly a potential sticking point, for our customers and for the migration process. We were very clear with Trigent at the outset, and they were very conscientious about ensuring both the architectural and operational security of the application and its operating environment. When it came time to talk to our customers about the migration, we had a compelling and credible story to convey to them with respect to security and data integrity.

In retrospect, are there areas in which you think they could improve as a service provider?

What we found was that they tend to err on the side of speed. Sometimes, we find that, in a desire to deliver our solution on time, some things might be overlooked or partially neglected. It’s not a pervasive problem. It’s something we’ve encountered only on occasion, and I can’t really blame their motivation. We put a fair amount of pressure on them to deliver against a tight schedule, which forces them to balance comprehensiveness against deployment time. Overall, I think they’ve done a great job mitigating those competing factors. They’ve certainly improved during the course of the relationship.

BACKGROUND

Please describe your company and position.

I am the Delivery Mananger of CVC Network India Private Limited

Describe what your company does in a single sentence.

Specialized in Software Development company specialised in Gen AI and emerging technologies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigent Software - Software Development & Data Engineering Services to accomplish?

• AI-driven Content creation platform

SOLUTION

How did you find Trigent Software - Software Development & Data Engineering Services?

Referral

Why did you select Trigent Software - Software Development & Data Engineering Services over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Trigent Software - Software Development & Data Engineering Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build a secure web platform enabling users to create AI-generated videos, featuring intuitive workflows for revision and comprehensive video editing capabilities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Achieve 95% completion of all defined deliverables with zero critical (P1) bugs in production, validated through successful User Acceptance Testing (UAT) by 10 internal users generating 20 end-to-end videos within target languages, with average video generation time under 10 minutes and system uptime of 99.5% during performance testing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Trigent delivered exceptional project management with rigorous timeline adherence, structured Agile methodology, proactive risk management, and transparent weekly updates. Their outstanding communication, technical expertise in Gen AI and Full-stack, and rapid responsiveness to scope changes and feedback ensured high-quality delivery of a state-of-the-art AI video generation platform while maintaining perfect alignment with product owner expectations.

What was your primary form of communication with Trigent Software - Software Development & Data Engineering Services?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Trigent stood out for their proactive partnership beyond contractual deliverables, willingly extending expertise into emerging Generative AI and cutting-edge technologies support.

Their collaborative, inclusive culture fostered exceptional teamwork that has driven project success while meeting the expectations. 

Are there any areas for improvement or something Trigent Software - Software Development & Data Engineering Services could have done differently?

Everything progressed well, so no concerns to mention currently.

BACKGROUND

Please describe your company and your position there.

VP of Digital Systems working for a Financial firm with Global Presence

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trigent Software?

Manual, Automation and Load testing of our investment portal

SOLUTION

How did you select this vendor and what were the deciding factors?

Senior Management

Describe the project in detail and walk through the stages of the project.

Several releases through the year to create new features and also build automation for existing features

How many resources from the vendor's team worked with you, and what were their positions?

multiple - Manual QA, Automation Engineer, Load test engineers, Project Managers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Automation testing has helped us tremendously to build a high quality product and less dependency on UAT

How effective was the workflow between your team and theirs?

The team was very effective and helped us manage time efficiently. This resulted in a 24 hour schedule. Offshore timezone benefited use

What did you find most impressive or unique about this company?

We are impressed with their attention to detail, project management, and dedication to our project's success. commitment from skilled resources

Are there any areas for improvement or something they could have done differently?

The team has done a fabulous job

BACKGROUND

Please describe your company and your position there.

We are a conveyor belt systems company and I work in the IT department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trigent?

We needed someone to set up a SharePoint platform for our internal network.

What were your goals for this project?

We wanted a multilingual SharePoint platform for our four international work sites.

SOLUTION

How did you select this vendor?

We saw and liked their marketing campaigns.

Describe the project and the services they provided in detail.

They created our SharePoint platform along with automated online forms.

What was the team composition?

The team consisted of five people, including a team leader.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The SharePoint platform has improved cohesion between our various work sites.

How was project management arranged and how effective was it?

Their team leader was very effective and kept everyone on task.

What did you find most impressive about this company?

The professionalism of their employees stood out.

Are there any areas for improvement?

No, I can’t think of anything.