UPQODE

BACKGROUND

Please describe your company and your position there.

Autotrip offers an automated mileage claim solution. We help U.K. businesses record and report their business mileage, allowing them to spend less time tracking it, and more time on their business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE?

We needed to design and develop a WordPress website from scratch. We were entirely replacing our old site.

What were your goals for this project?

We wanted to design and develop a simple Wordpress website. We'd already redefined our brand and our app, which is why we felt the need to makeover our website as well.

SOLUTION

How did you select this vendor?

We found them on Upwork.

Can you go into detail about the services they provided and the scope of the project?

They began with the web design, creating designs for each page based on mockups that we provided. They then moved onto the web development itself, working on all of the new pages and implementing their designs in WordPress.

What was the team composition?

They allocated a project manager, a designer, and a few developers to the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Not yet—we deployed the new website very recently, so we hadn't had the opportunity to measure bounce rates, or any metrics yet. Nonetheless, our investors and our wider team are happy with the website. That's been the most positive outcome so far.

How was project management arranged and how effective was it?

The project was managed well through Upwork and Active Collab. They ensured that the different areas of work were managed by people who had the right skills and experience.

What did you find most impressive about this company?

It impressed me that they were able to alter their plans according to the feedback that we were giving to them. They also have other projects, but they are able to deploy all of the resources in time.

Are there any areas where they can improve?

The project was complicated, which meant it finished a few weeks after what we initially expected. However, we made a lot of requests for changes and that caused the delays. Maybe expectations could have been better aligned at the beginning, but it's easy to say these things in hindsight.

UPDATED REVIEW

This review was updated on September 11, 2019, by the client. The original star ratings were: Overall - 5, Quality - 5, Schedule - 4.5, Cost -5, NPS - 5. New content is below: 

Please describe your company and your position there.

Autotrip is a startup that helps businesses and self employed to automate their mileage claim process.

For what projects/services did your company hire UPQODE?

Wordpress website. We're launching a mobile app very soon and we needed a new website to showcase the new product.

What were your goals for this project?

We had a few requirements, such as giving visitors the option to download the app for free from the website directly, and we also wanted to integrate Hubspot forms. We also wanted the website to mobile responsive. All of this was implemented as required.

What was the team composition?

From Upqode's part, we worked with a project manager, a designer and a front-end developer. At some point, some other people joined the process, such as another developer to do some QA, but the core team didn't change throughout the process. In general, I liked the fact that we were working with people with different skill sets as this makes them quite strong in all of the fields.

Can you share any information that demonstrates the impact that this project has had on your business?

Not yet, because the website will be launched this week. However, the current website was also developed by Upqode and the integration with Hubspot helped us increase our conversion rates, and made the whole process of dealing with enquiries a lot easier. We were also able to automate email sequences thanks to this. Apart from that, we've received positive feedback on the website from designers and developers alike, and most of our visitors understand pretty quickly what Autotrip is about.

How was project management arranged and how effective was it?

We used Active Collab to manage different tasks, and inVision to preview and give feedback on the designs. Skype was also often used to chat with the Upqode team. In terms of quickness and meeting deadlines, I didn't have any issue with that. The work was always done fairly quickly, and they were flexible enough to adjust things based on last-minute requests. Even if we are located in different countries and speak different native languages, we didn't have any communication issues. Our requirements were always well understood and things were implemented as we asked them to be done.

What did you find most impressive about this company?

Their expertise in Wordpress. It's incredible how they were able to put together a team of dozens of people that specialise in such a niche area of web development. That gives them an edge, and without a doubt, that's reflected in the work that they deliver.

Are there any areas for improvement?

There's nothing major to be improved, but since I have to write something here... I would say that a few times we probably went through too many QA rounds. So, a bit of too much back and forth, but in the end, things got fixed pretty quickly, so it's really a minor thing, in my view.

BACKGROUND

Please describe your company and your position there.

I am the leader of a team of creative designers and innovative coders. Our goal is to provide a memorable client experience based on honest communication. We offer platform development services, from design to implementation, for Wordpress, Drupal, Magento, and OpenCart.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE?

After a terrible experience with a former company, we looked for another development team to help with our platform development. 

What were your goals for this project?

We wanted a fully customizable WordPress Theme with multi-purpose demos to sell on the marketplace.

SOLUTION

How did you select this vendor?

We searched for developers on a freelance platform. We found UPQODE to be the best match for us. They were professional, knowledgeable, and offered us the best solution.

Describe the project in detail.

We provided UPQODE our five Wordpress Theme designs through PSDs. They helped develop the approved theme and assisted us through every change. Their work was exceptional and proved to us that they were one of the top developers on the market. We went through multiple revisions and complex customizations, but they were still extremely responsive throughout the process. They offered technical know-how whenever necessary.

What was the team composition?

We initially worked with their project manager. After the discovery phase, we worked with two coders, and two designers that helped us step-by-step.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our previous vendor was terrible, and our theme was rejected by the marketplace. UPQODE's developers were excellent, and they delivered a high-quality product. This time, we successfully posted our WordPress theme.

How effective was the workflow between your team and theirs?

UPQODE was extremely easy to communicate with. Their management was flawless. Their coders, designers, and project manager were responsive and gave us quick turnarounds. The team was efficient and eased our concerns through their expertise.

What did you find most impressive about this company?

Their knowledge, clear communication, responsiveness were exceptional. They respected all the deadlines we gave them and were a pleasure to work with. UPQODE really cared about our work and business. Our project was complex, but they were fantastic at working through the kinks. Because of all this, we decided to prolong our contract and continue our partnership.

BACKGROUND

Introduce your business and what you do there.

I am the project lead at Hundredfold Studios. We are a boutique design consultancy based in California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UPQODE?

We were working on developing a music tuner iOS app for a client. Internally, we took care of the business consultation and design services, but needed to outsource the development process.

SOLUTION

What was the scope of their involvement?

We brought in UPQODE to deliver the final application. We had a preliminary phone call to properly conceptualize the vision and outline a technical scope. They found a template and some existing designs in Sketch and used that to inform the wireframe and necessary coding to meet our client’s explicit requirements for the timer and its pitches. We are in the process of preparing the app to launch in the App Store.

What is the team composition?

We work mainly with one project manager and a team of two developers.

How did you come to work with UPQODE?

This is the second time we have partnered with UPQODE for a project. We have experience working with many other agencies scattered over the globe, but UPQODE stands out for their level of responsibility.

How much have you invested with them?

We have spent $15,000 on this project.

What is the status of this engagement?

We started working together in 2017 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have not fully launched the app, so we don’t have any data yet. Internally, the speed of UPQODE’s workflow cut down multiple task timeframes by days and sometimes weeks. Our client was happy with the accelerated development and the finished product. Initially, there was one noticeable error, but UPQODE corrected it immediately.

How did UPQODE perform from a project management standpoint?

Each member of the team is courteous and quick to answer questions or provide updates outside of the scheduled biweekly meetings. Communication happens mainly through Slack and a WP Project Manager channel for shared documentation and scheduling needs. They work quickly and provide updates once or twice a week, which we test before sending to our client.

There were a few issues with understanding the size of the scope, but we take responsibility for verbally describing expectations rather than providing written guidelines. In these instances, the UPQODE team actively sought clarification to prevent any future confusion.

What did you find most impressive about them?

They have a very modern and relaxed company culture, but still operate professionally, skillfully, and responsibly.

Their team is not afraid to ask questions or address topics that are traditionally uncomfortable in the professional industry (e.g., cost, cash flow, personal scheduling). They are comfortable questioning our expectations and letting us know if an element falls outside of their skill set.

Are there any areas they could improve?

There was a sizable time difference due to our varied locations. Initially, it was hard for me to adjust my schedule, but we soon fell into a smooth communication flow.

Any advice for potential customers?

They understand how it feels to be on the client side of the engagement and are willing to work through common pain points.

BACKGROUND

Please describe your company and your position there.

I’m the technical director at an IT firm called Hyperial Studio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE?

We approached them for various WordPress design and development projects both for our own site as well as our clients’.

What were your goals for this project?

For our site, we wanted a WordPress design that looked trustworthy. As for our other projects, we needed accessible sites that our clients could easily manage.

SOLUTION

How did you select this vendor?

I met them at a tech forum a few years ago and have been working with them ever since.

Can you go into detail about the services they provided and the scope of the project?

Over the years, they’ve completed numerous assignments, proving design work with layered PSDs; frontend development in HTML, CSS, and JavaScript; backend development in PHP; and QA testing.

What was the team composition?

They have a flexible team and always assign the right people to the appropriate tasks.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We always get repeat customers thanks to UPQODE’s great work. Our clients are extremely pleased with the final product and often come back to request extra work.

How was project management arranged and how effective was it?

They use a customized project management system that allows us to organize the team and tasks. We also communicate through Skype via chats and calls.

What did you find most impressive about this company?

I appreciate that they share my desire to deliver outstanding results and amazing customer service. Furthermore, their quality of work usually exceeds my expectations.

Are there any areas where they can improve?

Initially, we had some issues with communication. However, now that they have new project managers, they’ve significantly improved in this area.

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of CompareTransfer, a money transfer comparison startup. We compare the rates and fees of different service providers to let our users search for the cheapest tariff to remit money abroad.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE?

I was looking for a partner to outsource all our website related tasks.

What were your goals for this project?

We wanted a reliable partner with reasonable prices that could offer competitive quality results to grow our project.

SOLUTION

How did you select this vendor?

UPQODE applied to work on our beta website through a third-party service platform. After a discussion with them and a brief review of their company, I wanted to hire them.

Can you go into detail about the services they provided and the scope of the project?

UPQODE developed front- and backend and UX/UI for our the beta version of our website. They are currently still making significant improvements and smoothing out features.

What was the team composition?

The team consists of a project manager and a number of other employees. They assign tasks to the proper employees.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The site has fully launched and is functional. As time goes by, they will keep making improvements.

How was project management arranged and how effective was it?

We use Skype and Active Collab for project management and communication. I am always in touch with the experts in their company. UPQODE is very customer focused and always find solutions to issues. They always try to prevent any problems from arising in the first place and are honest with us.

What did you find most impressive about this company?

UPQODE is definitely in the top 1% of WordPress developers and is an expert in their field.

Are there any areas where they can improve?

No, there's not much to improve. Perhaps, a few tasks could have been finished a little bit faster. 

BACKGROUND

Please describe your company and your position there.

I'm CEO of a start-up that sells locally-sourced meat from small farmers on an online platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE?

We had designers, but need the code itself. UPQODE was hired to manage the programming aspect of the site.

What were your goals for this project?

We needed a smooth implementation of our designs and overall project.

SOLUTION

How did you select this vendor?

We found them online.

Can you go into detail about the services they provided and the scope of the project?

They developed and launched the front- and backend of a business management solution. UPQODE first conducted a workshop to reach a mutual understanding of the business's challenges and goals. Then, they ran two-week sprints before production began—later approved by us. They developed multiple functional versions which were ready for user testing and feedback every two weeks. UPQODE's team used the feedback to create improvements and provided key suggestions throughout the process.

What was the team composition?

The project team consisted of four people, but certain individuals came and went depending on the skills needed. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project's completion was a major achievement for our executive leadership.

How was project management arranged and how effective was it?

Their project management was very impressive. Their team regularly complied with deadlines and there was never any unexpected turnovers that threatened our progress. We communicated exclusively through Skype and they were always available.

What did you find most impressive about this company?

We had direct access to both project managers and their background team. UPQODE smoothed communication of technical jargon which could have been easily been lost in translation if there was only one middleman. 

Are there any areas where they can improve?

No, there is very little they could improve. Perhaps, inexperienced clients should document as much as possible before brainstorming.

BACKGROUND

Please describe your company and your position there.

I’m a project manager at FoxThemes, a WordPress web agency. We produce and sell items on ThemeForest Marketplace.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE?

We needed help designing and developing a WordPress theme around architecture and interior design.

What were your goals for this project?

We wanted an architecture and interior design focused WordPress design, with 14 demos, that we could sell on ThemeForest.

SOLUTION

How did you select this vendor?

We were looking for a vendor that had vast WordPress experience, as well as experience creating WordPress themes for ThemeForest, which has very strict design and coding requirements. UPQODE had WordPress Themes done for other authors in their portfolio, and we were very impressed with their designs and quality. We also contacted their previous clients and received excellent feedback.

Can you go into detail about the services they provided and the scope of the project?

UPQODE divided the project into three phases: design, development, QA and bug fixes. They developed the front- and backends, and handled QA.

What was the team composition?

We worked with a project manager, in addition to front- and backend developers and two QA resources.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve sold this WordPress Theme 546 times, and we expect to reach 1,000 sales. From the business perspective, we recovered our investment in two months, and from then, we’ve been making a profit.

How was project management arranged and how effective was it?

We used ActiveCollab to manage the project and split it into one-week sprints, and we used InVision to create demos and collaborate. We got access to their code repository from day one, which built trust between us. I’m still impressed by their workflow.

What did you find most impressive about this company?

Their transparency and work process was just amazing. They had good communication and a very good response time. They also had great-quality code.

Are there any areas where they can improve?

I haven’t noticed anything, but of course, there is always space to improve.

BACKGROUND

Please describe your company and position.

I am the VP, Client Engagement & Development of a B2B channel marketing company

Describe what your company does in a single sentence.

We are a B2B channel marketing company that provides technology-enabled solutions for driving incentives, marketing automation and local activation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPQODE to accomplish?

• Redesign / revamp our corporate website

SOLUTION

How did you find UPQODE?

Online Search

Why did you select UPQODE over others?

• Pricing fit our budget
• Good value for cost
• Experience in B2B tech space

How many teammates from UPQODE were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesigned / revamped website including new: • Site map / navigation • Updated colors, look/feel • Update copy • Improved / animated graphics • Revamped blog with AI-enabled features

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful site launch
• Positive feedback
• Minimal revisions post-launch 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One of the best vendors we’ve worked with in terms of project management. Excellent communication in terms of frequency, clarity of questions, and tools used to facilitate feedback. Items were delivered on time, and our project manager Olga was extremely responsive.

What was your primary form of communication with UPQODE?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Attention to detail
• Communication
• Ability to absorb what our company provides 

Are there any areas for improvement or something UPQODE could have done differently?

None at this time.

BACKGROUND

Introduce your business and what you do there.

I'm the creative director of Ink Factory, a visual note-taking company. We help organizations communicate more effectively and engage audiences by providing real-time visual note-taking, illustrations, videos, and visual thinking workshops.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UPQODE?

We needed to create a new website to relaunch our bold new brand. We wanted a UX-led approach but had a limited budget and timeline for research.

SOLUTION

What was the scope of their involvement?

UPQODE designed and developed our website. The team also conducted a UX research workshop. UPQODE provided design mock-ups with several iterations and delivered a fully functional website.

What is the team composition?

We worked most closely with our project manager.

How did you come to work with UPQODE?

I chose UPQODE because of their great portfolio, they offered great value for the cost, and their design philosophy fit my vision for the website.

What is the status of this engagement?

We worked together from July–October 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven't launched the site for long enough to see any measurable outcomes yet. However, our old site had a mid-to-low health score, and we appreciate that our new site is guaranteed a perfect health score by UPQODE.

How did UPQODE perform from a project management standpoint?

UPQODE's project management was very responsive, and they worked very quickly. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We were impressed by the holistic package we received from UPQODE. We appreciated UPQODE's excitement to work on our project and willingness to take feedback.

Are there any areas they could improve?

I can't think of anything for UPQODE to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Lima Juliet Digital, a boutique digital agency that partners with clients to deliver strategy-led marketing with real results.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UPQODE?

We needed to build a website that felt like me.

SOLUTION

What was the scope of their involvement?

UPQODE built our entire website. I provided the colors, direction, copy, and things I liked from previous projects, and they brought it to life. The team also implemented Calendly and an interesting scrolling feature.

What is the team composition?

We worked with 6–10v teammates from UPQODE.

How did you come to work with UPQODE?

I found them through a Google search. I chose them because they seemed to have it all figured out, and I was confident about their abilities and services. Moreover, they never made my project feel small.

What is the status of this engagement?

We worked together from April–July 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

UPQODE built a functioning website as designed. Users liked it and thought it looked cool. The site also provided credibility and professionalism.

How did UPQODE perform from a project management standpoint?

UPQODE's project management was amazing. They delivered on time and were always on top of the project, and they could've delivered faster but the project got delayed because of me.

What did you find most impressive about them?

UPQODE understood what I was looking for. They took notes and cared, making the process feel very easy.

Are there any areas they could improve?

No, there weren't any.