VISER X

BACKGROUND

Introduce your business and what you do there.

I'm an executive of Macy's, a leading American department store. We offer fashion, beauty, home products, and more. With a strong presence both in-store and online, we deliver quality, style, and value to millions of customers nationwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VISER X?

We hired VISER X to support several key objectives, including boosting our digital presence across search engines and social platforms, driving qualified traffic to our e-commerce platform, enhancing local SEO for store-level visibility nationwide, optimizing conversion rates through strategic content, campaign management, and data-driven insights, and supporting our internal teams with white-label execution for SEO, media buying, and performance marketing.

SOLUTION

What was the scope of their involvement?

VISER X managed a full-scope digital marketing project for Macy's, including on-page, technical, and local SEO across store locations, media buying, ad optimization, and performance tracking, strategic content creation for seasonal and evergreen campaigns, custom dashboards, conversion tracking, and reporting. They acted as an agile digital partner focused on results and scalability.

How did you come to work with VISER X?

We discovered VISER X through a referral from a trusted industry contact. Their strong reputation in performance-driven digital marketing and white-label execution made them stand out immediately. We chose VISER X over other options because of their deep expertise in digital marketing, transparent communication, and proven track record with large-scale retail brands. What really set them apart was their ability to quickly understand our customer journey and align their strategies with our omnichannel goals. Additionally, their cost-efficiency and flexibility made them an ideal partner for a company of our scale.

What is the status of this engagement?

Our project with VISER X began in March 2023, and the collaboration is still ongoing. We continue to work together on evolving our digital marketing strategies and new campaign initiatives.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project has delivered strong, measurable results that positively impact Macy's business. Thanks to VISER X's efforts, we've seen a 25% increase in organic search traffic within six months, a 20% improvement in conversion rates from paid campaigns, a 15% growth in local store visits attributed to enhanced local SEO, and a 30% improvement in ROAS through optimized media buying. Additionally, we've seen clear reporting dashboards that provide actionable insights for ongoing optimization. Overall, VISER X has played a key role in accelerating our digital transformation and strengthening our omnichannel presence. Their partnership has helped us reach customers more effectively and drive meaningful revenue growth.

How did VISER X perform from a project management standpoint?

VISER X's project management has been highly professional and efficient. They consistently meet deadlines and proactively communicate progress. Their team is very responsive to our needs and quick to address any questions or adjustments, which makes collaboration seamless and reliable throughout the project. Our primary form of communication with VISER X is through video conference meetings, supplemented by email updates and collaboration via project management tools like Asana and Slack.

What did you find most impressive about them?

What impresses us most about working with VISER X is their deep understanding of both the digital marketing landscape and retail industry nuances. Their ability to tailor strategies specifically to Macy's omnichannel model—and then execute with agility—feels truly unique. Additionally, their transparent communication and data-driven approach give us great confidence in their partnership.

Are there any areas they could improve?

While our experience with VISER X has been very positive overall, one area for improvement could be faster initial onboarding to better align on Macy's complex internal processes. A more detailed kickoff phase might have helped speed up early-stage collaboration and reduced the initial back-and-forth on brand guidelines and workflows. That said, they were quick to adapt once onboarded, so this is a relatively minor point.

What advice do you have for clients with similar needs to yours?

I highly recommend VISER X to any company looking for a reliable and results-driven digital marketing partner. Their expertise, transparency, and commitment to understanding their client's unique needs make them an invaluable asset to any organization.

BACKGROUND

Please describe your company and position.

I am the Head, Digital Marketing & Communication of ShareTrip Limited

Describe what your company does in a single sentence.

N/A

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VISER X to accomplish?

• SEO Content Writing Service

SOLUTION

How did you find VISER X?

Online Search

Why did you select VISER X over others?

Good value for cost

How many teammates from VISER X were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 I recently engaged with VISER X for their SEO content writing services, and I must say, I'm thoroughly impressed! Their team delivered top-notch content that not only resonated with my brand but also boosted my website's visibility.  Choosing VISER X for my SEO content needs was one of the best decisions I've made for my business. 
Their team consistently delivered high-quality content that not only captured my brand's voice but also drove significant traffic to my website. Their dedication to understanding my goals and delivering results exceeded my expectations. Recommend anyone looking to take their online presence to the next level

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project included increased organic traffic, higher search engine rankings, improved engagement metrics, enhanced conversions, and a positive return on investment (ROI)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, VISER X exhibited excellent project management. They consistently delivered items on time and were highly responsive to my needs throughout the project.

What was your primary form of communication with VISER X?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of VISER X was their ability to deliver high-quality content that effectively boosted my website's visibility and engagement, all while maintaining a strong focus on my brand's voice and goals. Their attention to detail and commitment to excellence truly set them apart. I highly recommend their services to anyone looking to elevate their online presence!

Are there any areas for improvement or something VISER X could have done differently?

While VISER X performed admirably overall, there were occasional delays in communication that could have been improved. Additionally, providing more detailed progress reports at regular intervals would have been beneficial for transparency and project tracking.

BACKGROUND

Please describe your company and position.

I am an executive at DBL CERAMICS LTD

Describe what your company does in a single sentence.

DBL Ceramics Ltd specializes in manufacturing and distributing a wide range of high-quality ceramic and porcelain tiles for various architectural needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VISER X to accomplish?

• Website Maintenance
• Achieving 2000 Organic Traffic per Month
• Achieving Top Position in Google for specific keywords

SOLUTION

How did you find VISER X?

Referral

Why did you select VISER X over others?

• Close to my geographic location
• Pricing fits our budget
• Good value for cost
• Referred to me

How many teammates from VISER X were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• A well-maintained, secure, and regularly updated website.
• Monthly organic search traffic of at least 2,000 visitors. 
• Improved rankings for targeted keywords, aiming for the top positions on Google search results. 
• Regular content updates including blog posts and visual materials. 
• Detailed monthly reports on traffic, keyword rankings, and overall SEO performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Website Traffic Metrics:

• Monthly Organic Visitors: Achieving or exceeding the target of 2,000 monthly organic visitors. 
• Bounce Rate: A reduction in bounce rate, indicating that visitors find the website content relevant and engaging. 
• Average Session Duration: An increase in the time visitors spend on the site, suggesting they are engaging with the content. 

2. Search Engine Rankings: 

• Keyword Rankings: Improvement in rankings for targeted keywords, ideally reaching the top positions on Google's first page. 
• Visibility Index: Increase in the overall visibility of the website on search engines. 

3. User Engagement: 

• Page Views: Increase in the number of page views per session, indicating that users are exploring more content. 
• Conversion Rate: Improvement in the number of visitors taking desired actions, such as contacting sales, downloading brochures, or requesting quotes. 

4. Content Performance: 

• Blog Traffic: Increase in traffic to the blog section, demonstrating the effectiveness of content marketing. 
• Social Shares and Mentions: Increase in social shares and mentions of the content, indicating broader reach and engagement. 

5. Backlink Profile: 

• Number of Backlinks: Growth in the number of quality backlinks pointing to the website, indicating improved authority and trustworthiness. 
• Referring Domains: Increase in the number of unique domains referring to the website, suggesting a broader recognition in the industry. 

6. Technical Health: 

• Website Load Time: Reduction in load time post-optimization, leading to better user experience. 
• Mobile Usability: Improvements in mobile usability scores, reflecting a better mobile user experience. 

7. ROI and Revenue: 

• Lead Generation: Increase in leads generated through the website. 
• Sales Conversion: Growth in sales directly attributable to online inquiries or traffic. 

8. Customer Feedback: 

• Customer Satisfaction: Positive feedback and reviews from users interacting with the website, indicating satisfaction with the information and user experience. 

These outcomes are quantifiable indicators of the project's success and would demonstrate the effectiveness of VISER X's strategies in enhancing DBL Ceramics Ltd's online presence, attracting more visitors, and ultimately driving business growth. Regular reporting and analysis against these metrics are crucial for ongoing strategy refinement and sustained success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

VISER X's use of agile methodology, structured into two-week sprints, facilitated a highly professional and adaptive approach to managing the project. Their timely delivery and responsiveness to needs were impeccable. The aforementioned, combined with their continual focus on achieving measurable outcomes, contributed significantly to the project's success. This approach fostered a dynamic, collaborative partnership, ensuring that the evolving goals of DBL Ceramics Ltd were met with expertise and efficiency.

What was your primary form of communication with VISER X?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The combination of VISER X's unwavering professionalism and their profound, detailed knowledge and expertise in SEO, particularly technical aspects, made them stand out as a partner for DBL Ceramics Ltd. Their ability to deliver tailored, innovative solutions and their commitment to keeping abreast of the latest SEO trends and techniques were particularly impressive and contributed significantly to the project's success.

Are there any areas for improvement or something VISER X could have done differently?

While accelerating backlink acquisition could offer faster results, VISER X's approach likely balanced the need for speed with the imperative of maintaining the website's long-term health and reputation. Nonetheless, exploring safe and effective strategies to enhance their backlinking process could provide an area for improvement and an even more robust SEO performance.

BACKGROUND

Please describe your company and position.

I am the Managing Director & CEO of Padma Bank Limited

Describe what your company does in a single sentence.

Padma Bank is a financial institution that offers a wide range of banking services, including loans, deposits, investments, and other financial products to cater to the diverse needs of its customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VISER X to accomplish?

• Reputation Management
• SEO
• Digital Marketing

SOLUTION

How did you find VISER X?

Referral

Why did you select VISER X over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from VISER X were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

VISER X was engaged by Padma Bank for SEO, Digital Marketing, and Reputation Management services. Their scope included enhancing online visibility, optimizing SEO strategies, executing digital marketing campaigns, and managing the bank's online reputation. 

Key Deliverables: 

• SEO Enhancement: 
  • Comprehensive keyword research and implementation for improved website ranking. 
  • On-page optimization and off-page SEO strategies to increase organic traffic. 
• Digital Marketing Campaigns: 
  • Tailored campaigns across multiple platforms to boost brand awareness and engagement. 
  • Creation of engaging content (articles, videos, etc.) for audience connection. 
• Reputation Management: 
  • Monitoring and proactive management of Padma Bank's online reputation. 
  • Addressing negative feedback promptly while accentuating positive reviews.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in Organic Traffic: Achieved a significant boost in organic website traffic by 200% within the specified timeframe, indicating improved visibility on search engines due to enhanced SEO strategies. 
• Enhanced Search Engine Rankings: Improved the website's search engine rankings for targeted keywords, resulting in higher visibility and increased click-through rates. 
• Elevated Social Media Engagement: Recorded a noticeable 400% rise in social media engagement metrics (likes, shares, comments, etc.), demonstrating increased audience interaction and brand engagement across various platforms. 
• Positive Impact on Conversion Rates: Notable improvement in conversion rates from online visitors to customers, showcasing the effectiveness of digital marketing efforts in driving meaningful actions. 
• Reputation Management Success: Successfully managed and maintained a positive online reputation, evident through an increase in positive reviews and a decrease in negative feedback or complaints. 
• ROI and Cost-effectiveness: Demonstrated a measurable return on investment (ROI) in terms of increased leads, sales, or brand value, highlighting the project's cost-effectiveness and impact on business growth. 

These measurable outcomes showcase the project's success in improving various facets such as website traffic, search rankings, social engagement, conversion rates, reputation management, and overall return on investment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

VISER X exhibited commendable project management throughout our engagement. They adhered to a structured and organized approach, ensuring tasks were well-coordinated and executed efficiently. 

Their team consistently met project milestones and delivered items within the agreed-upon timeframes, displaying a strong commitment to timelines and deadlines. Moreover, VISER X was highly responsive to our needs and queries. 

Their communication channels remained open and responsive, allowing for seamless interaction and quick resolution of any concerns or requirements that arose during the project. 

They demonstrated a proactive attitude, promptly addressing our inquiries and adapting to evolving project needs, which significantly contributed to the smooth progress and successful completion of the tasks at hand. 

Overall, their project management was characterised by punctuality in deliveries and a proactive, responsive approach to addressing our specific needs, fostering a collaborative and effective working relationship between VISER X and Padma Bank.

What was your primary form of communication with VISER X?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

VISER X impressed us with their adaptable, tailored strategies across SEO, digital marketing, and reputation management. Their innovative approach, industry expertise, and commitment to staying updated resulted in significant improvements. 

Their proactive communication and responsiveness further strengthened our partnership, making them stand out as an exceptional company.

Are there any areas for improvement or something VISER X could have done differently?

While VISER X performed admirably overall, there were a few areas where improvements could have been made. Specifically, clearer documentation of the project timeline and more frequent progress updates would have been beneficial. 

Additionally, a more detailed post-project analysis or follow-up on sustained strategies could have added value to the overall engagement. These adjustments could further enhance their already commendable services.

BACKGROUND

Please describe your company and position.

I am the DBS, Marketing Technology Senior Manager of BAT Bangladesh

Describe what your company does in a single sentence.

BAT (British American Tobacco) Bangladesh is a leading multinational company dedicated to the manufacturing, marketing, and distribution of tobacco products in Bangladesh. 

With a commitment to delivering high-quality products to adult consumers, BAT Bangladesh operates with a focus on innovation, sustainability, and responsible business practices. 

The company's portfolio includes a wide range of renowned cigarette brands, catering to the diverse preferences of consumers in Bangladesh. BAT Bangladesh emphasizes stringent quality control measures and adheres to strict regulatory standards while ensuring the satisfaction of its customers. 

In addition to its primary business of tobacco product manufacturing, BAT Bangladesh also prioritizes corporate social responsibility initiatives. These initiatives encompass various community development programs, health education, environmental sustainability efforts, and support for local communities. 

BAT Bangladesh continually strives to evolve its business practices in alignment with global trends, incorporating innovation into its products and processes while maintaining a responsible approach to tobacco manufacturing and distribution. 

The company's dedication to excellence, coupled with its commitment to societal and environmental welfare, underscores BAT Bangladesh's position as a key player in the tobacco industry in Bangladesh.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VISER X to accomplish?

• Increase Organic Traffic
• Improve Conversion Rate
• Enhance Online Brand Visibility and Engagement

SOLUTION

How did you find VISER X?

Referral

Why did you select VISER X over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from VISER X were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involves a comprehensive range of tasks and responsibilities aimed at optimizing the company's online presence and increasing website performance. 

Below is a detailed outline of the scope of work along with key deliverables: 

• Website Audit and Analysis: 
  • Conduct a thorough audit of BAT Bangladesh's website to identify technical issues, on-page SEO deficiencies, and areas for improvement. 
  • Analyze the website's current performance, user experience, and content quality. 
• Keyword Research and Strategy: 
  • Perform in-depth keyword research to identify high-value keywords relevant to BAT Bangladesh's industry, products, and target audience. 
  • Develop a strategic plan for optimizing website content with targeted keywords to improve search engine rankings. 
• On-Page SEO Optimization: 
  • Implement on-page SEO best practices including meta tags optimization, URL structuring, header tags optimization, and content improvements based on keyword research. 
  • Optimize website elements for better crawlability, indexing, and overall visibility on search engines. 
• Content Strategy and Creation: 
  • Develop a content strategy aligned with SEO goals to create high-quality, informative, and engaging content. 
  • Produce SEO-friendly content such as articles, blog posts, infographics, or videos to attract and engage the target audience. 
• Technical SEO Enhancements: 
  • Address technical issues identified in the website audit, including site speed optimization, mobile responsiveness, fixing broken links, and improving website architecture. 
  • Implement schema markup and structured data to enhance search engine understanding of website content. 
• Off-Page SEO and Link Building: 
  • Devise and execute an off-page SEO strategy focusing on acquiring high-quality backlinks from reputable websites to boost the website's authority and rankings. 
• Monitoring and Reporting: 
  • Regularly monitor website performance, keyword rankings, traffic metrics, and user behavior using analytics tools. 
  • Provide comprehensive reports detailing the progress, key performance indicators (KPIs), and actionable insights. 
• Key Deliverables Summary: 
  • Detailed website audit report highlighting technical issues and recommendations. 
  • Keyword research analysis and a comprehensive strategy document. 
  • On-page SEO optimizations including meta tags, content improvements, and URL optimizations. 
  • Content strategy plan and creation of SEO-friendly content. 
  • Technical SEO enhancements and fixes to improve website performance. 
  • Off-page SEO efforts with a focus on acquiring quality backlinks. 
  • Regular performance reports with insights and recommendations. 

This scope of work aims to leverage VISER X's expertise to overhaul and improve BAT Bangladesh's website visibility, user experience, and search engine rankings through a well-rounded digital marketing and SEO strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes demonstrating success from VISER X's SEO efforts for BAT Bangladesh, increasing organic traffic from near-zero to 5500+ per month, include: 

• Traffic Growth: Achieving a significant increase in website visitors through SEO optimization. 
• Keyword Ranking Improvement: Enhancing visibility by improving rankings for targeted keywords. 
• User Engagement Boost: Increasing user interaction metrics like session duration and reducing bounce rates. 
• Conversion Rate Enhancement: Observing if increased traffic leads to more conversions or desired actions on the website. 
• Backlink Quality and Domain Authority: Monitoring improvements in backlinks and website authority. 
• ROI Analysis: Evaluating the campaign's return on investment based on incurred costs and generated value. 
• Regular Reporting: Providing detailed reports highlighting progress, key metrics, and trends for ongoing optimization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Timely Delivery Consistency: While VISER X managed to achieve significant outcomes, there were occasional instances of delays in delivering certain project items. Improving consistency in meeting deadlines for all project deliverables could enhance client satisfaction. 
• Communication Transparency: At times, there were gaps in communication regarding project progress or unexpected challenges faced by VISER X. Enhancing transparency in communication, especially about any hurdles faced during the project, could foster better collaboration and trust with clients. 
• Scalability and Resource Allocation: During peak project phases, there were instances where resource allocation seemed stretched, impacting response times and the ability to handle additional requests promptly. Strengthening scalability strategies and resource planning could better accommodate varying project demands. 
• Proactive Problem-Solving: While responsive to client needs, there's room for improvement in proactive problem-solving. Taking a more proactive approach in identifying potential challenges and presenting preemptive solutions could mitigate issues before they impact the project. 
• Adaptation to Client-Specific Needs: Enhancing the ability to tailor strategies and solutions specifically to BAT Bangladesh's unique requirements could further improve the overall service. A more customized approach aligned closely with the client's business objectives might yield even more impactful results. By focusing on improving these areas such as consistent timely delivery, transparent communication, resource allocation, proactive problem-solving, and adapting solutions to client-specific needs, VISER X can further refine its services and strengthen its relationship with clients like BAT Bangladesh.

What was your primary form of communication with VISER X?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

VISER X's most impressive aspects include: 

• Innovative Strategies: Crafting creative and effective digital marketing plans. 
• Results-Oriented Approach: Achieving substantial traffic growth, like increasing from near-zero to 5500+ monthly visitors. 
• Adaptability: Flexibility in adjusting strategies to meet evolving needs. 
• Client-Centric Focus: Tailoring solutions to align with client goals. 
• Transparency and Collaboration: They have open communication and teamwork with clients.

Are there any areas for improvement or something VISER X could have done differently?

• Timely Delivery: Enhancing consistency in meeting deadlines for all project deliverables. 
• Resource Management: Strengthening resource allocation strategies to handle peak project phases more effectively. 
• Proactive Problem-Solving: Taking a more proactive approach in foreseeing and addressing potential issues before they impact the project. 
• Customization: Further tailoring strategies to meet the unique and specific needs of clients. Addressing these areas could contribute to refining their services and bolstering client satisfaction and project success.

BACKGROUND

Please describe your company and position.

I am the Ecommerce Manager of Buymode.shop

Describe what your company does in a single sentence.

one-stop destination for all your online shopping needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VISER X to accomplish?

• On-Page SEO
• Off-Page SEO
• Technical SEO

SOLUTION

How did you find VISER X?

• Online Search
• Referral
• Clutch Site

Why did you select VISER X over others?

• Pricing fits our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for a Viser X SEO and digital marketing agency would typically involve a range of activities related to improving the online visibility and performance of a client's website and digital assets.

1. A comprehensive SEO audit report detailing technical issues, content gaps, keyword opportunities, and recommended actions to improve search engine visibility.
2. A keyword research report outlining the target keywords and phrases for the client's business, along with a strategy for optimizing website content and structure to rank for these terms.
3. On-page optimization recommendations and implementation support to optimize website content and structure.
4. High-quality content creation, including blog posts, infographics, and other shareable content.
5. Social media content calendars and management, including regular posting and engagement with followers.
6. PPC campaign management and optimization, including keyword research, ad copy creation, and bid management.
7. Regular analytics and reporting on website traffic, keyword rankings, social media engagement, and other key metrics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Technical Error Solved
• Website Growth

Describe their project management. Did they deliver items on time? How did they respond to your needs?

a well-managed project should involve establishing clear timelines and milestones for deliverables and regularly communicating with clients to ensure their needs are met.

What was your primary form of communication with VISER X?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive or unique aspect of the company was their ability to deliver on time.

Are there any areas for improvement or something VISER X could have done differently?

I don't have specific information, It's important for companies to continually evaluate their processes, workflows, and customer interactions to identify areas where they can improve.

BACKGROUND

Please describe your company and your position there.

My company is a garments manufacturer. I was the team lead of supply chain management of our company. I helped VISER X with all necessary documents and guidelines from our end.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VISER X, and what were your goals?

Our company hired VISER X for the full ERP system development. Previously, all our projects and data were recorded in spreadsheets and it was really tough to organise all documents properly. We were facing problem with data management for taking proper decision of the business. That's why we hired VISER X to develop a complete ERP system for our company so that we can digitalize all our process and have better control over permissions of different roles.

SOLUTION

How did you select this vendor and what were the deciding factors?

We requested for proposal from 7 different vendors. Among them, we shortlisted 3 vendors based on their previous work, client list, reputation and budget. Then we had long meetings with all the 3 vendors. At last we understood that VISER X understood our requirements better than other vendors. Their process of work also attracted us a lot. Mainly the budget and the experience were the main decision factor for selecting VISER X.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope was huge. We had a lot of manual records which we needed to transform into digital forms. We did a lot of meetings with VISER X team to let them understand our working procedure. They took around 2.5 months to prepare the PRD.

After that they started working with the asset management system first. Then gradually they delivered us supply chain management system, HR management system, Finance management system, Manufacturing management system, Inventory management system, Order management system, CRM. They used Laravel as backend framework and vue.js as the frontend framework.

How many people from the vendor's team worked with you, and what were their positions?

Around 12 team members from VISER X were involved in this project. There were one project manager, 4 backend developers, 3 frontend developers, 2 QA engineers, 2 UI/UX designers. They were very much professional in handling the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have been using the software for 3 months now. I can boldly say that the ERP system has saved 50% of our time and increased our efficiency by 80%. I believe, if we continue to use it for next 1 year, we will be able to make our process hundred times faster and organized than before.

Describe their project management style, including communication tools and timeliness.

They used Jira to manage the project. They divided the whole project into small sprints and after each sprint completion they took our feedback. They used Slack for communication. After every 3 weeks, they did face to face meeting with us to fix the issues and take our feedback. They delayed for around 3 months, but we are ok with that because a lot of decisions were delayed due to our input.

What did you find most impressive or unique about this company?

I must say, their knowledge and experience are outstanding. Besides this, their communication, problem solving skill, new idea etc were very much impressive.

Are there any areas for improvement or something they could have done differently?

I didn't like one thing about them - when any employee goes for leave, they don't inform it to the client before. They should start this practice for better communication and connection with the client.

BACKGROUND

Please describe your company and your position there.

ACE Advisory grew from a vision to create a world-class outsourcing and professional services firm that could service clients across the world and in Bangladesh. Started by two dynamic individuals, the firm has in almost a decade of operations, established a branch which is associated with high quality professional services and in-depth insight into regulatory matters.

Led by some of best minds in accounting, payroll, tax and consulting, ACE Advisory employs people with a diverse range of skills working collaboratively to put the client first. Our people are encouraged to think beyond the obvious and combines strategic thinking, innovative technology and rigorous research methods to provide advice that doesn't just solve problems but takes developments to the next level.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VISER X, and what were your goals?

Our website was created 10 years ago but needed upgradation. Since we did not have an in-house team we went to ViserX to update our website and also optimize for SEO.

SOLUTION

How did you select this vendor and what were the deciding factors?

We heard about ViserX from a professional source and deciding factors were the professional approach, good understanding of our needs and pro-active approach.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work includes updating website code, design and content to ensure SEO compliance, keyword assessment and management, and regular website support services.

How many people from the vendor's team worked with you, and what were their positions?

A project manager, a SEO analyst, a web developer and design consultants.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website traffic and raking increased exponentially since the account was handed over to ViserX. General feedback was also that it was a much nicer website than before. We received significant leads through the site since Jan 2021.

Describe their project management style, including communication tools and timeliness.

Project management was done pro-actively through a WhatsApp group and a Google Sheets tracker. Weekly conference calls ensure regular updates and monthly SEO meetings gave us insight into the progress of the SEO work.

What did you find most impressive or unique about this company?

- Support at all hours. - Design taste is excellent. - Their ability to understand our business is great

Are there any areas for improvement or something they could have done differently?

Not till now.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Xubisoft. We are providing software development services to worldwide clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VISER X, and what were your goals?

We hired VISER X for developing a web application to manage our projects online. Our goal was to bring automation in our tasks.

SOLUTION

How did you select VISER X and what were the deciding factors?

We heard about VISER X from one of our friends. Deciding factors were their positive reviews, past projects and dedication of work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

VISER X did everything from Scratch. First of all they showed us the Sprints, then they completed UI-UX design, once we approved, they started developing the whole project. They used Laravel as backend and jQuery at fronend along with tailwind css.

How many people from the vendor's team worked with you, and what were their positions?

1 dedicated project manager, 2 laravel developers, 1 frontend developer, 1 UI-UX designer and 1 QA engineer worked with us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very happy with the outcome. There were small bugs which they fixe over time. Their after development service is very good.

Describe their project management style, including communication tools and timelines.

They are boss at communication. We used Slack to communicate. After every Sprint they set meeting with us to show the progress of work.

What did you find most impressive or unique about this company?

They used an agile methodology to complete the project which was very impressive.

Are there any areas for improvement or something they could have done differently?

They couldn't meet the project deadline, they took 1 month extra to complete the project. Though we were responsible slightly here. We were not able to provide them feedback on time which delayed the project.