Visions Design

BACKGROUND

Please describe your company and your position there.

Protection specialist and broker. Client Liaison and Business Development

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visions Design Lymm, and what were your goals?

We needed a better solution to help capture certain information from our clients as part of the client journey. We wanted an online solution the clients could complete easily and with the help and direction they may need. The goal was to have a solution up and running within the month.

SOLUTION

How did you select Visions Design Lymm and what were the deciding factors?

We selected Visions Design as we'd met with Dan the owner a number of times through a local networking group. We were impressed by the mix of clients and the breadth of industries their clients were from. We were also very happy with Alex and how he handled the initial project brief. Another factor was supporting a local business.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was to provide an online solution to capture clients medical history for the purpose of insurance protection. i am not sure of the technologies used, but I dont think we needed to know, we trusted them to choose the appropriate technology to suit the brief.

How many people from the vendor's team worked with you, and what were their positions?

Two. Julia on business development and Alex on design and implementation.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to make instant use of the new forms. Clients began using the form within 24 hours of going live, to date we have had a number of forms back and they are returned to us much quicker than the previous solution in place. We are delighted with the work done and would like to thank the team for their dedication and hard work on the project.

Describe their project management style, including communication tools and timelines.

I would describe their style as very good and the appropriate use of tools. when appropriate we used email and or text, and often phone calls as well as video calls. Always in a timely and efficient manner.

What did you find most impressive or unique about this company?

Most impressive was the team and in particular Alex and how timely and cost effective they were.

Are there any areas for improvement or something they could have done differently?

No I dont think so

BACKGROUND

Please describe your company and your position there.

CMO of Yopa estate agents - a tech-enabled business that works with a franchise network to deliver and award winning service for a fair fixed fee.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visions Design Lymm, and what were your goals?

We had the need to birth a new website behind a group business, Scout Financial Services, and despite having a fantastic tech team, their resource was needed elsewhere.

Not wanting to miss a key moment for financial services at the start of 2021 - the time when lots of financial resolutions and homemaking plans kick-off - we enlisted the help of the Visions team to build us a brand new website - beyond the holding page we'd knocked up as a trial almost a year before.

Our goal was a fantastic execution that could shore up Scout's credibility as a digital FS brand and support customers as they embark on what can be a daunting experience.

SOLUTION

How did you select Visions Design Lymm and what were the deciding factors?

Chemistry was key - the team were vibrant, enthusiastic and super organised from day 1. Their back catalogue of other website development was also convincing - a good level of creative flair balanced with the necessaris on UX.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scoping requirements with Visions supporting our marketing team in defining what was necessary for the launch phase. Development of a schedule with all parties clear on deliverable from day 1. Wireframe development and sign off. Aesthetic development & sign off. Content & tools development & sign off. Site testing & tagging. Release. Team training and hand over.

How many people from the vendor's team worked with you, and what were their positions?

Unsure. We had a very thorough account team that was our core point of contact. I don't know how many in the background.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We're not at the stage for results just yet as only just launched but project delivered on time and to budget.

Describe their project management style, including communication tools and timelines.

Agendas Contact reports Weekly meetings Email updates

What did you find most impressive or unique about this company?

Speed of response to action - never felt that things were dragging their side. Consultative and supportive - recognising that the client team were less experienced whilst not being condescending. They worked with us through Christmas to make it go live on time.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

We are a small Architects practice offering our service son small to medium residential and commercial projects. I am the managing director of the business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visions Design Lymm, and what were your goals?

Our website was outdated and we wanted a whole new aesthetic and modern new wbesite for the business movign forward.

We have grown as a small business but wanted to protray a more professional business through a new look website, deonstrating the types of services we offer and the projects we have completed.

Our aim is to raise awareness of our business and showcase ourbest projects showing clients what we are capable of delivering. We also wanted to update th ewebsite so it is more in line with modern search engine methods and SEO.

SOLUTION

How did you select Visions Design Lymm and what were the deciding factors?

We considered a number of web design firms and we liked Vision Designs approach and how they were to deliver th eproject involving me along each step fo the way. The personal service was second to none which is what drew me to work with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started the process with an initial meeting to discuss our aims and goals fo rthe business. Types of projects we work on and understanding background of our business.

Then conepts for the website were put together where we were given the opportunity to amend and modify various elements accordinglt to our requirements, whilsty taking profesional advice if our thoughts were appropriate as far as web design goes.

Finally we agreed the content and script to add to the website and populated each page with specific details with the run up to the official launch of thew website.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 3 members of the team. We worked with the managing director, project manager and account manager to achieve our goals

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Clients loved the new design and fresh look website. The website looks far more impressive and so much more easier to navigate through the pages.

It showcases the projects in a far more interactive manner with details of each and every projects uploaded.

Describe their project management style, including communication tools and timelines.

We had regular telephone meetings and couple of face to face meetings to check progress of the works.

Email links were sent so we could review any changes made to the website and we were then able to feed abck to the team requesting any changes.

What did you find most impressive or unique about this company?

The personal and approach was fantastic and made the process seamless in delivery. The dialogue and simple terms used to help us understand was very useful.

Visions took th etime to assist us with using wordpress too which we were totally unfamiliar with so they were very supportive.

Are there any areas for improvement or something they could have done differently?

There were some small amends that were not understood clearly dureing the design process but thorugh quick discussion and clarification, these were corrected and made good.

Overall, the service was smooth without too much delay.

BACKGROUND

Please describe your company and your position there.

I am the co-owner of a media consultancy - we provide communication and media training workshops, bespoke learning sessions and work with a wide range of clients to help them communicate better with their stakeholders.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visions Design Lymm, and what were your goals?

We needed a new website that would help reset the company after it's establishment 4 years ago, we wanted a slicker smarter design and new branding. We wanted the website to be more contemporary and represent the wide range of clients we work with, demonstrate our accessibility and our inclusive and positive approach to communications.

SOLUTION

How did you select Visions Design Lymm and what were the deciding factors?

We had online pitches with three companies pitching for the work and liked their ideas, their communication skills, their positive can do attitude and their focus on delivering the project which was apparent even at an early stage.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Lots of conversations about the website and its content I would say we were very demanding clients - we were reluctant to use a shared working space but Visions tried to keep us on track, we are very busy and strategy and commissions for the company are always fitted in around our clients but Visions concentrated on finding solutions.

How many people from the vendor's team worked with you, and what were their positions?

A number of people - we had a project manager who was our one point of contact but also worked with a copy writer and the head of comms .

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It's too early for data or metrics as we have only just put our new website to market but we are very pleased with the project and have a robust plan in place with Visions to ensure it works well for us in the future.

Describe their project management style, including communication tools and timelines.

Excellent accessibility as we thought of random additions to the project, we always felt in safe hands that we would be supported through a timeline of events. We used email a lot but shared platforms were available (like Monday.com). We Zoomed to say hi too.

What did you find most impressive or unique about this company?

Their patience. Journalists tend to be challenging clients as they are communicators so feel they know best. Our company is run by journalists.

But Visions Design Lymm gently nudges us to where we need to be, had the authority to ensure their expertise led the project, but the patience to bear with us whilst we came to their conclusion. Working with clients in the 'media' is much harder than those who have no knowledge and they did a great job.

Are there any areas for improvement or something they could have done differently?

Only at our end. We were not focussed enough on the new website and then would overload Visions with lots of ideas but that is a fault of our lack of time. Next time I would have a more concentrated burst of effort to discuss content rather than us being so poor at proof reading etc.

BACKGROUND

Introduce your business and what you do there.

My organization is called Sew-Drops Ltd. and I am the owner. We have an online sewing shop that sells fabric and all sorts of things for sewing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Visions Design Lymm?

I wanted to be able to sell fabrics to people who love to sew.

SOLUTION

What was the scope of their involvement?

Visions Design ended up coming to visit us and I gave them my ideas of what I wanted, and they gave me some ideas and we went from there. I had some ideas and drawings I wanted to incorporate into the website, and they incorporated bits into my logo and the website, so it had that personal touch.

They continue to host the website for us so if we have any issues with emails or anything with the website, we can quickly and easily get in contact with them. 

What is the team composition?

I worked with three people when the website was being developed. One came to have a meeting with us at our home, and then we were in contact with another person when they started to create the website. 

He was in charge of creating the look of the website, the color scheme, font, and other things. Then we moved onto a third person who did everything else. Now I am usually in contact with one person.

How did you come to work with Visions Design Lymm?

When we decided to create our business, we started looking for someone to create our online presence. We searched quite a bit on Google and came across a few and Visions Design was one of them. The other companies didn’t turn out to be as good as they said. 

Visions Design was local and we could actually go and meet with them. That was one thing that we really liked about them. We took a look at their portfolio of websites they had done for other customers as well. 

When we got in contact with them, they asked us if we would like to come to them and meet at their headquarters, or they could come and meet with me and discuss what I wanted for my website.

How much have you invested in them?

It was approximately £2,000 which was split into four payments.

What is the status of this engagement?

We started working with them from January 2019, and the website was finished in July of that year. They are still hosting the website for us and our communication is still present.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Over the last year since we launched, we have had quite a lot of people find our website. People have been recommending us to other people, usually because of the website and what we are stocking. 

We have a lot of customers send messages through to compliment the look of the website and the ease of use. With WooCommerce, the site is very easy for people to use and it’s safe and secure. They set that up for us, and we have never had any issues with it which is brilliant.

We’ve even had reps of companies that have commented on the professional look of the website. It’s had quite a positive effect on our business — reps have asked us to stock their really high-quality fabrics. We wouldn’t be stocking what we are now if it hadn’t been for the overall presence and the look of our website, so I have a lot to thank Visions Design for.

How did Visions Design Lymm perform from a project management standpoint?

If there was anything that needed to be discussed, they were always very quick to message me. When we initially were deciding on the logo for the website, we had really good communication back and forth. 

They would share ideas with me that they had created, and I would take a look at them. I would tell them what I liked and what maybe could be changed. Within a few hours or a day, those changes would have been done and things would be sorted pretty quickly.

They are very good and get back to me very quickly. If we have any small minor problems, they are usually sorted out within a few hours or within a day.

What did you find most impressive about them?

I can’t really put it down to one thing. Everything was good about Visions Design: the communication, the actual overall look of what they produced, and the team. They really helped me and my business. There are so many different things that I am really pleased with.

Are there any areas they could improve?

No, I don’t think they could have done anything better. Everything Visions Design has done has been brilliant.

Do you have any advice for potential customers?

If someone asked me about Visions Design and said they were looking for someone to do their website for their business, I would definitely recommend them because of what they have done for me. 

They are good at communication, they listen, and they always include you in the final project because in the grand scale of things, it is your business and they just want to help make your business a success.

BACKGROUND

Please describe your company and your position there.

 I am the founder of a nonprofit religious website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visions Design Lymm, and what were your goals?

To provide a website that allowed people to access one page notes on topics relating to Catholicism for them to read and if necessary print off. There are no charges involved. I was to be able to add additional notes, replace existing ones or delete notes. A hit-rate was to be made of each note accessed.

Uses were able to send their own notes to be added or suggest alterations to existing ones. To date there are over 60 such notes

SOLUTION

How did you select Visions Design Lymm and what were the deciding factors?

I live in Lymm, saw the sign outside their offices and went in. I was made very welcome.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I wondered if they would be interested in a Religious Website and for and not for a business, but an individual. They had no reservations at all, repeated what I'd asked for to make sure they understood my requirements. I believe they used APPS to provide what I wanted, but I don't have any idea which ones.

My website was completed very quickly and I found it very easy to use and manage. I've since asked them to add booklets to the website for people to read or download, all free of charge.

How many people from the vendor's team worked with you, and what were their positions?

Since I contacted them, two people have been involved. Andy Smith Creative Director Alex Kitching Account Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I've kept a weekly check on the Hit-Rate per document. Since this is a local website that has had no publicity or advertising, I've been surprised to find out that documents are currently accessed at the rate of 55 per day. I'm amazed.

Describe their project management style, including communication tools and timelines.

Andy and Alex have made me feel as if I'm their favourite customer. From the very start they made it easy for me to understand what was going on so that I could easily manage the website, which I do successfully every other month.

During this COVID-19 they have email to contact me when necessary. I find their approach very friendly and professional. Due to their skills, we've had no problems so far.

What did you find most impressive or unique about this company?

We found it extraordinary how they made the website very easy for people to use and for us to manage.

Are there any areas for improvement or something they could have done differently?

I honestly don't think there is.

BACKGROUND

Please describe your company and your position there.

I am the Director of a financial adviser firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visions Design Lymm?

We approached Visions, during the Covid crisis to take advantage of the slightly easing workload, with a requirement for a new website and look at re-branding the Company.

What were your goals for this project?

We were seeking a new innovative website to replace the very dated site we had. We also made the decisin to completely re-brand the company and set it well for the forthcoming post covid era.

SOLUTION

How did you select Visions Design Lymm?

I approached several companies for initial discussions and pricing. Visions wasnt the cheapest but gave me the confidence that they had the expertise to deliver what we required for the company.

Describe the project in detail.

Complete re-build of website together with optimisation as well as re-branding the company image including letterheads and emails etc.

What was the team composition?

We were introduced to the Director as well as the individuals that would handle the project directly.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were more than pleased with the end product they provided. We made various changes and considered a range of ideas put forward by Visions during the process. They were more than willing to consider and implement our changes

How effective was the workflow between your team and theirs?

we were kept up to date very regularly

What did you find most impressive about this company?

The end product. Quite simple, we told them what we needed, they listened, and they went away and brought back exactly what we needed.

Are there any areas for improvement?

none.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Limitless Financial Services

Describe what your company does in a single sentence.

Fee free mortgage advice for employess who receive RSUs or bonus income, day rate contractors, and anyone else with income complexities

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Visions Design to accomplish?

• Brand refresh
• Website refresh

SOLUTION

How did you find Visions Design?

Online Search

Why did you select Visions Design over others?

Portfolio was great

How many teammates from Visions Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted a new logo, set of brand guidelines, and an interactive, slick, modern website.  Our brand needed to reflect the niche we've developed since launching in 2018.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A website, a logo and a visual identity

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Dedicated project manager - great

What was your primary form of communication with Visions Design?

Virtual Meeting

What did you find most impressive or unique about this company?

Their design team is really good

Are there any areas for improvement or something Visions Design could have done differently?

Their feedback system for highlighting issues was a bit clunky - you couldn't share a log of all the issues. you were highlighting with your colleagues: which can be a problem if you have multiple people reviewing the content.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Winning Strategy for Disabled Veterans

Describe what your company does in a single sentence.

We assist our hero veterans in getting their VA disability rating. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Visions Design to accomplish?

• Website

SOLUTION

How did you find Visions Design?

Referral

Why did you select Visions Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Visions Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website design 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website design 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Consistently professional, knowledgeable and caring.  

What was your primary form of communication with Visions Design?

Email or Messaging App

What did you find most impressive or unique about this company?

They showed they truly do care about the outcome of their work. 

Are there any areas for improvement or something Visions Design could have done differently?

No!! I would hire them again in a heartbeat. I truly enjoyed working with them all, but Emma has a place in my heart. She was amazing. 

BACKGROUND

Please describe your company and position.

I am the Safety Psychologist of DuoDynamic Safety Solutions

Describe what your company does in a single sentence.

We offer health and safety consultation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Visions Design to accomplish?

• SEO
• Lead Generation

SOLUTION

How did you find Visions Design?

Online Search

Why did you select Visions Design over others?

High ratings

How many teammates from Visions Design were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

-> Technical SEO Check 

-> Review of website content

-> Recommendations on Blogs, Content, Website Design

-> Monthly reporting calls

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

-> We had two enquiries through the SEO 

-> Site traffic increased 

-> We ranked for over 50 new keywords

Describe their project management. Did they deliver items on time? How did they respond to your needs?

-> They delivered on time and were open do change meeting times 

What was your primary form of communication with Visions Design?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Visions Design provides quick responses and is a very friendly team

Are there any areas for improvement or something Visions Design could have done differently?

All good!