Visions Design

BACKGROUND

Please describe your company and your position there.

I am the Company Secretary of Avrenim Group and we are based in Liverpool, Merseyside. Our key areas of work are are Consultancy Services and Design, Project Delivery, Facilities Management, Energy Services and 24/7 Helpdesk Services. We engage and work closely with our clients to develop a clear understanding of their business needs and as a result develop solutions that align with their strategic goals.

Our main customer focus is large estate, including healthcare, educational and local authority customers and we are passionate about supporting our customers through the UK energy transition from conventional power/thermal generation to low carbon and renewable energy solutions to meet sustainability and decarbonisation targets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visions Design?

Our website was in need of an update as we had recently restructured our business and so we needed a new fresh look and a re brand.

SOLUTION

How did you select this vendor and what were the deciding factors?

I looked at some businesses local to where I live and gave them all a call and contacted them via their websites. Visions gave the best all round response so that is why I chose them

Describe the project in detail and walk through the stages of the project.

We started with meetings with our CEO and business owners with the team at Visions and then this progressed to them coming back to us with some intial designs for the rebrand and then we gradually filled in the content once we had a map of what was required.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a project manager and a designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The overall look is fresh and in line with our new strapline which is to supporting you on your journey to net zero. The site traffic I believe has also increased. People do comment on the new fresh look.

How effective was the workflow between your team and theirs?

We had good communication and most of my requests were dealt with, there are still some matters outstanding but that will be part of a phase 2. We were happy with the deadlines being met.

What did you find most impressive or unique about this company?

Their knowledge of web design is clearly that of people who know their stuff and I was happy to leave them to it as the site was created from scratch rather than using a template so I was impressed with their expertise. Also, I wanted a young, forward-thinking team and that was what I received.

Are there any areas for improvement or something they could have done differently?

There were some issues around the news page but that is being addressed. I would have liked to be able to see a preview of a post before I put it on there but at least I can remove if it looks wrong. However, the work that is put on there by Visions is of a high quality.

BACKGROUND

Please describe your company and your position there.

I am the marketing manager at rhino safety, a health and safety management consultancy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visions Design, and what were your goals?

Our website was built when the company was first started in 2015 for a small fee. it has served us well but we are now at a size that we felt it didn't represent us anymore. we wanted to refresh our logo and website to show our ethos and what we now encompass as a successful, growing business. we began working with an seo agency and this was working well with us so we also wanted to improve the website with more visitors now reaching us via this platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were recommended Visions and we had 3 agency that put proposals forward. we felt that Visions understood our brand and core values from the get go and had a similar ethos.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It was a long process as we found that our ideas with what we wanted to achieve did change in the beginning. It was also difficult not being able to have meetings in person but we made the most of keeping in contact via online calls and always found the team very responsive.

How many people from the vendor's team worked with you, and what were their positions?

The team did change a few times in the beginning but once we had the consistency of Charlie on board the project really took shape.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have only just launched this last week but we would be happy to share feedback once we are at a stage to do so.

Describe their project management style, including communication tools and timeliness.

Charlie was always on hand to communicate with us in any way we felt necessary, telephone call, in person meeting or zoom catch up. She was always timely with her responses and really kept the project on track.

What did you find most impressive or unique about this company?

We love the new website and we were impressed with how the team has picked up our values and brand identity.

Are there any areas for improvement or something they could have done differently?

In the beginning to be kept in the loop of team changes would've been useful. felt that this maybe added to some of the design/mis comms in the early stages.

BACKGROUND

Please describe your company and your position there.

I am the Marketing and Business Development Manager for the leading dental negligence solicitors in England and Wales

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visions Design?

Our website was created over 5 years ago and looked very outdated and clinical, we engaged Visions Design in order to provide a modern aesthetically pleasing website, that improved the user experience both on desktop and on mobile.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at a number of web development companies, after receiving proposals from 4 Visions were chosen based on their understanding of our requirements and their engagement with our brief.

Describe the project in detail and walk through the stages of the project.

We had a series of discovery meetings in which we discussed our ideas for the site, and specifically what we wanted to avoid with the designs of the new site. We received initial designs for the home page of the website and subsequently all the remaining pages which required unique design.

Visions provided an comprehensive wireframe of the site which we were able to edit and amend until we were happy. The project was managed throughout the development stage with two-weekly progress meetings, and the test site was made available on schedule. Once we had access to the test site we were able to feedback any amendments we wanted quickly to the team and they were efficiently dealt with.

How many resources from the vendor's team worked with you, and what were their positions?

in total we worked with 4 people at visions, but had predominant contact with the project coordinators.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have received positive feedback that the user experience has improved due to the new site, especially on Mobile.

How effective was the workflow between your team and theirs?

Communication with Visions Design was extremely easy and having a dedicated point of contact with the project coordinators made the process of developing the website stress-free. The regular progress meetings ensured that we were kept up to date on the progress of design and development at all stages.

What did you find most impressive or unique about this company?

I was really impressed with their effective communication. regular updates make the world of difference when managing such a project and Visions are incredibly pro-active at ensuring that we were kept up to date at all times. They also showed great patience during the design phase, with our indecision on colour!

Are there any areas for improvement or something they could have done differently?

There are always little elements that can be tweaked but we cannot fault the design and development of the website overall. We ended up with a fabulous site

BACKGROUND

Please describe your company and your position there.

I am a co-founder of a specialist recruitment agency, operating within niche manufacturing sectors across the UK and Europe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visions Design Lymm, and what were your goals?

We had a very basic website to begin with, so we wanted something designed and built specifically that would showcase our business and services. Aiming to increase traffic and reach.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched several local companies, work they had previously designed and executed, reviews etc. Our decision was based on prior work they had done, design ideas and the overall feel we had from our first meeting.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After our initial meeting, the team went to work on initial designs and mock ups. After some slight alterations they began to build our site and during this time, provided us with a holding page.

How many people from the vendor's team worked with you, and what were their positions?

We had a project manager as a main point of contact and 2 developers and a designer working in the background.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our new site, we have received a huge amount of positive comments on how great it looks and how it better details what services we provide and how we can help our clients. We have seen traffic increase significantly and on the back of this, increased profits.

Describe their project management style, including communication tools and timeliness.

We were in communication with our project manager throughout, being updated at every stage, via email and phone. Always informing us of timescales and any relevant changes.

What did you find most impressive or unique about this company?

They produced a site that is fantastic and even better than we first imaged. They were highly efficient in what they do and were always very responsive.

Are there any areas for improvement or something they could have done differently?

We had some teething issues when we first launched, however, these were rectified straight away.

BACKGROUND

Introduce your business and what you do there.

I’m the website manager for a private jet charter company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Visions Design Lymm?

We needed help building a new website. 

SOLUTION

What was the scope of their involvement?

Visions Design Lymm designed and developed our WordPress website from scratch using PHP, HTML, and CSS. They used our existing brand assets in building the site. 

What is the team composition?

I worked with a project manager and a developer. 

How did you come to work with Visions Design Lymm?

We found Visions Design Lymm through Google. We reached out to several companies and chose them based on their work portfolio. During our initial call, they had a good understanding of our project’s goals. 

How much have you invested with them?

We paid them $10,000.

What is the status of this engagement?

Our engagement lasted from April–August 2021.   

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

All our customers liked the new website since it was easier to use. Our stakeholders were also excited with the site — they felt it did a much better job presenting our company.

How did Visions Design Lymm perform from a project management standpoint?

Visions Design Lymm’s project manager was very good — they kept us informed and sent weekly status updates. We could always see what they were working on and provide feedback. We had weekly Zoom calls, and we communicated through email and a project management tool. 

What did you find most impressive about them?

They were very creative. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Maintain your meetings with them, and keep communication lines open. 

BACKGROUND

Please describe your company and your position there.

I am the Office Manager for Giraffe Cleaning Company. We are a commercial cleaning company delivering high-quality cleaning services to the professional, commercial, and construction sectors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visions Design Lymm?

Our company website was created over 4 years ago and was outdated. We hired Visions to create a new website with more relevant content and a site that was easier to navigate.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at other websites that Visions had created, along with their affordable price.

Describe the project in detail and walk through the stages of the project.

After a series of kick off meetings to discuss the goals, we received two designs for the main page and site. Once we had chosen the theme and provided content they finalised the design and site.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with three project managers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their design ideas and technical knowledge helped to ensure that the project was a success for the new site to go live.

How effective was the workflow between your team and theirs?

The project managers were approachable and easy to communicate with, the meetings were conducted via zoom and email. We were kept up to date at all stages of the project.

What did you find most impressive or unique about this company?

We were most impressed by the team's patience throughout the project.

Are there any areas for improvement or something they could have done differently?

The only point I could think of would be that when the site went live, we naively didn't know the impact that would have on our internal servers resulting in no emails for 3 days. Going forward it would be beneficial to point this out to the clients who don't have the technical knowledge to understand the impact.

BACKGROUND

Please describe your company and your position there.

Rockwash Geodata is a geological laboratory and service company. I am a Senior Geologist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visions Design Lymm, and what were your goals?

We needed a complete website redesign and build that would paint a modern picture of our company, whilst concisely conveying key messages to website visitors.

SOLUTION

How did you select this vendor and what were the deciding factors?

I compared 6 or 7 web design companies, but chose Visions based on great up-front communication, an idea of how the designs might look and a reasonable price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss the direction of the website. Visions then put together some designs that we went back and forth on until we were happy - all of this was well communicated. Once the designs were signed off, Visions built the website. I was then able to log into Wordpress and make edits to text and images until I was happy with the final product.

How many people from the vendor's team worked with you, and what were their positions?

We were appointed a project manager who looked after the bulk of the work, but also had discussions with designers and the company owner up-front.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have only just launched the new website, so yet to see any measurable outcomes. We are, however, all very happy with the look and appearance of the new site.

Describe their project management style, including communication tools and timeliness.

Email was used effectively and timelines were shared using Google Sheets.

What did you find most impressive or unique about this company?

Communication was excellent throughout and they were very happy to accommodate niggling extra requests that I had. We're impressed with the fresh and innovative web design.

Are there any areas for improvement or something they could have done differently?

Nothing of major concern.

BACKGROUND

Please describe your company and your position there.

I am the CEO at Bright Futures Care. We deliver great quality community based care and education to a growing number of children and adults with autism, complex needs and learning disabilities in high quality locations. Our teams are trained to excellent standards which, when combined with our passion, pride and commitment to what we do, fosters an excellent and caring culture and makes us the leading provider in our chosen specialism.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visions Design Lymm, and what were your goals?

To produce a distinct refresh and design to our 'Speak Out' safeguarding campaign which encourages all our staff and people we support to Speak Out if they ever have any concerns.

SOLUTION

How did you select this vendor?

We already work with Visions on a range of projects and our branding. They also designed our first Speak Out campaign posters.

Describe the scope of their work in detail, including any steps and the final deliverables.

We wanted a refresh of our Speak Out campaign to ensure it remained fresh and eye catching to all staff whilst also fitting in with other work done recently around our great care offer.

How many people from the vendor's team worked with you, and what were their positions?

Three

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We received a fresh and eye-catching redesign of posters and wallet-sized cards for all our staff.

Describe their project management style, including communication tools and timeliness.

Regular effective communication and good synergy with existing branding whilst also creating a distinct identity to our campaign. Timely response to a tight deadline.

What did you find most impressive or unique about this company?

Visions have worked with us for a number of years now on a range of projects and our website. They understood our organization, message, and the brand we wished to convey to people.

Are there any areas for improvement or something they could have done differently?

More support on spell checking.

BACKGROUND

Please describe your company and your position there.

I am the Managing Partner in our company which specialises in FIre Safety Consultancy and Inspections.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visions Design Lymm?

Our original website was very outdated, drab in its appearance and lacking in functionality and SEO. We needed a company to embrace our vision and reflect this in our online presence.

SOLUTION

How did you select this vendor and what were the deciding factors?

Visions Designs stood out from other agencies right from the start. Their own website stood out to us initially, and that gave us the confidence that they would be able to guide and help us.

Describe the project in detail and walk through the stages of the project.

Initially, we had a very good and well structured discovery meeting from which Visions produced a detailed and well presented proposal. Once we had made the decision to run with Visions, we had a series of design and development meetings working up the design and content of the website.

How many resources from the vendor's team worked with you, and what were their positions?

Initially, we were assigned a Project Manager who we had for the duration of the project as a first port of call. We also worked with the Developer, Account Manager and Designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It's only a week in since the launch of our website, but we have already had comments about the great appearance and usability of it. We never had such comments about our previous website!

How effective was the workflow between your team and theirs?

The team at Visions are brilliant to work with. They are punctual, flexible, creative and knowledgeable.

What did you find most impressive or unique about this company?

Right from the outset, the team have been enthusiastic about our project. We consistently felt like we were Visions' only customer throughout the duration of our project. The attention they gave us was exceptional. They consistently met or exceeded deadlines throughout the project - we really cannot fault them.

Are there any areas for improvement or something they could have done differently?

Honestly, we feel that they couldn't have done much more - the team really are brilliant there.

BACKGROUND

Introduce your business and what you do there.

I work at a property investment company that gives opportunities to people across the world who want to invest in UK property.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Visions Design Lymm?

We needed a new website created.

SOLUTION

What was the scope of their involvement?

We wanted an investors portal, which would be a private addition to the website. People could log in and look at content that was integrated with HubSpot. We needed a site that had the same look and feel like our company branding, but then also had a point of differentiation.

We needed the capabilities to create logins and passwords, HubSpot integration that allowed us to see who was using the system and what pages, and UX design. It was a WordPress website.

Their team had our brand guidelines, but because we wanted it to look different than our current website, they had the freedom to take the brand guidelines and add their artistic flair.

What is the team composition?

We worked with Jade (Former Project Manager).

How did you come to work with Visions Design Lymm?

I’d known of them because they were a local agency. After looking at their work, I pitched them to see if they could take my project on.

How much have you invested with them?

We spent about £7,900 (approximately $11,000 USD).

What is the status of this engagement?

We worked together from November 2020–January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we launched the site to our customers, we had 100 sign-ups within two days.

To be honest, the entire engagement was hassle-free. Visions Design Lymm has a great design team.

I was able to give them guidelines, and their team came back with creative options that met our expectations. It was all straightforward. For the backend, their team actually trained us on WordPress so that we can make our own changes and add content.

How did Visions Design Lymm perform from a project management standpoint?

We never met face-to-face but had meetings through Teams and Google Hangouts. We uploaded content into a shared Google Drive.

What did you find most impressive about them?

Their personality distinguishes them. They’re not a huge company, so their clients don’t get lost. We received the attention that we needed. I would also say their design skills and backend knowledge sets them apart from other providers.

Are there any areas they could improve?

No, not really. They could’ve pushed us a little harder when we were slow at getting information back to them.

Do you have any advice for potential customers?

Have a look at their past work, and have confidence that they have the right talent, despite their size.