Webkul

BACKGROUND

Please describe your company and your position there.

I am working as a Technical Executive (IT) at ranabi.com. Ranabi is an online marketplace, we are selling products in Bangladesh and abroad. Our main target is wholesaling exportable products in USA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We were just looking for a multivendor app on BigCommerce and when we searched it on the internet, we have found the Webkul's multivendor app for BigCommerce comprising all the features of marketplace and now we have installed it.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have been with Webkul Bigcommerce multivendor marketplace app, the app and the company have been great to me, they respond fast and quickly resolve any queries you have. The app prices are very reasonable and the app itself is best to create a marketplace on bigcommerce platform and very user friendly and simple to use.

Their communications are perfect. I have a consultant name Aishwarya she is incredible, she is always there for me, and that's what my companies need a valuable always there company to be there. If you are planning on starting a marketplace on bigcommerce then Webkul has a perfect multivendor app available to use. Thanks for the quick assistance and the best app.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had meeting with their consultant team and after that we had installed the app and the team was Very easy to work with and patient with me and my learning curve with the app settings. The app works as described and very easy to implement on your website. I definitely recommend the support, service and app and give it more than 5 stars!

How many people from the vendor's team worked with you, and what were their positions?

A Senior consultant was our main point of contact throughout the process. And we believe developers are also working on the backend for the new updates.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The outcome is really interesting, we have added the bigcommerce multivendor app into our store and launched our marketplace, and the progress is outstanding

Describe their project management style, including communication tools and timeliness.

Their project management is really good, always available to help with any support.

What did you find most impressive or unique about this company?

I think they have a lot of experience in developing marketplace apps for e-commerce platforms. Their team is very knowledgeable about e-commerce platforms and provides solutions quickly.

Are there any areas for improvement or something they could have done differently?

No, I don't think, we had not faced any communication issues. They always provided a top quality support to us.

BACKGROUND

Please describe your company and your position there.

I am a Marketing Associate for a global management consulting firm, where I manage digital advertising, graphic design, and email marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul ?

Our firm was looking to streamline the synchronization of data between Salesforce (our CRM) and Mailchimp (our email marketing platform). We wanted the two platforms to communicate data back and forth that allows our teams to update where contacts lie in the pipeline. Webkul's ChimpConnect product provided the solution we were looking for!

SOLUTION

How did you select this vendor and what were the deciding factors?

ChimpConnect was the only app that allowed us to transfer data between Mailchimp and Salesforce in the way we desired. This, paired with the support we received from the Webkul team while implementing ChimpConnect, were the deciding factors when deciding to go with Webkul.

Describe the project in detail and walk through the stages of the project.

First, we hopped on a discovery call with our support contact Abhishek, who is amazing. He walked us through the product and its capabilities, and we were sold. After we signed the contract to implement, Abhishek connected with Mrityunjay (the developer) and Faisal (the project manager) about getting ChimpConnect setup between our two platforms.

They were all very professional and sensitive with the data we provided them access. If we asked them to provide an additional customization in the process, they were very quick to have it implemented. I cannot speak more highly of this team. They have been amazing!

How many resources from the vendor's team worked with you, and what were their positions?

We had Abhishek (our support specialist), Mrityunjay (the developer), and Faisal (the project manager for ChimpConnect).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

ChimpConnect has been awesome so far. Any time we create or update a contact in Salesforce, the implementation created by Webkul transfers the data over to Mailchimp seamlessly. This is exactly what we wanted!

How effective was the workflow between your team and theirs?

They had a very reliable team that was flexible and patient with the time it took to complete the project. Any time we had questions or additional requests, they were more than willing to accommodate.

What did you find most impressive or unique about this company?

I found it most impressive that their team was so flexible. Any time there was a change we needed to make quickly, they were happy to do it. Abhishek, our contact, was very kind and helped manage our team and time very professionally.

Are there any areas for improvement or something they could have done differently?

I honestly don't think so – excellence and professionalism all around from their team.

BACKGROUND

Please describe your company and your position there.

E-commerce, search for goods to order, sales, IT maintenance companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

serving many individual stores, as well as advertising them, becomes unprofitable. Therefore, we decided to make one trading platform and transfer all customers to one store. Only "Webkul" had an ideal option with maximum capabilities.

SOLUTION

How did you select this vendor and what were the deciding factors?

compared the possibilities and the work done among all programmers. Many projects had dead ends. There was no technical support, limited features, little programming experience. A commercial project required a reliable company with experience, knowledge, quick response to questions, of course, the cost of the work, to bring the matter to the end. According to these criteria, only Webkul met.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They had samples of work, ready-made modules for use. Almost all modules were ready for use and no modifications were required. As a result, as a constructor, we assembled a very large store based on Opencart with great opportunities. The complexity was the integration into my server, errors appeared and they were successfully eliminated.

How many people from the vendor's team worked with you, and what were their positions?

I did not think about it and did not check it, since the work was going on and I saw the results of the work. Who and what did this is only their internal affairs. I got the desired result and that's the only thing that matters to me.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It was important for me to save time on store maintenance for my clients, as well as save money on advertising. As a result, instead of hundreds of stores, I serve one store, and there is also no need for advertising, since each seller advertises himself and buyers of one seller have the opportunity to see the products of another seller. This is great for self promotion.

Describe their project management style, including communication tools and timeliness.

Well organized communication. The ability to communicate by email, chat, in the personal account of the site and a convenient ticket system. I really liked the fact that I could write a message from anywhere and all messages were collected and organized in a ticket system. It is very convenient to send screenshots in messages. It is not required to specially edit pictures in complex programs.

Pictures can be copied and pasted into a question and it's fast. Due to the time difference between the programmers and my place of residence, I received the finished product for testing from the very morning to the beginning of the working day. I test all day, write comments, and send it in the evening. In the morning, all the corrections are ready and you can continue to do tests. If minor errors were then corrected within an hour. If the question-answer then one minute.

What did you find most impressive or unique about this company?

they know their product very well and know the products of other manufacturers. They understand my wishes and fulfill them. For us, English is a foreign language, but we easily understand each other as if we were communicating in our native language. They knew the programming and mentality of other nationalities. Their product was rare and of good quality in today's world.

Are there any areas for improvement or something they could have done differently?

it may be necessary to be able to take the initiative and offer additional opportunities, since the customer may not see or be unaware of other opportunities in modern e-commerce. Also, be able to see the shortcomings and correct them. Perhaps I'm wrong and they are doing the right thing, since it is not correct to "impose" products, and it is impossible to fix them without the permission of the customer. Frankly, I did not find any flaws to complain about.

BACKGROUND

Please describe your company and your position there.

I am the CEO of the company, we build a rewarding social platform with coins with which you can purchase real products in our Marketplace.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

Assigning sellers to suppliers manually takes a long time, we developed with them a system that identifies the categories and associates them automatically which reduces the supplier connection time by tens of percent.

Even categories that do not have active products are automatically hidden. And a purchase button now for products shorten the purchase time and improve the user experience.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have seen that they have developed a lot of interesting plugins with an emphasis on automations for the CS CART platform and other store platforms.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Characterization.
2. Development.
3. Quality tests
4. Assimilation in a development environment.
5. Assimilation in production.

How many people from the vendor's team worked with you, and what were their positions?

Presale, project manager, programmer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Improved seller's connection time by 70% and increased sales by 20%

Describe their project management style, including communication tools and timeliness.

They work with an ERP system for managing organized tickets. Every day, I got an update on what the programmer was working on and how it was progressing.

What did you find most impressive or unique about this company?

The attempt to really succeed in reaching a result is also difficult.

Are there any areas for improvement or something they could have done differently?

Give the names of the representative in front of him correspond at the bottom of each email.

BACKGROUND

Please describe your company and your position there.

I am the owner and Director of Construction Trade Technologies (Pvt) Ltd., where we developed a procurement platform specifically for construction related materials.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul, and what were your goals?

We needed to develop a customized B2B e-commerce service within a short period of time to take to the market.

SOLUTION

How did you select this vendor and what were the deciding factors?

Webkul had a set of pre-developed modules which met most of our requirements, and the ability to have them customized to our specifications the key deciding factory.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work involved customizing the standard B2B Quote procedure to match the industry standard practices found in the construction field in Sri Lanka.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with a representative from their Adobe Commerce Sales Team, and a developer (unsure of the designation).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within 3 months of starting the project we were able to show the prototype to a sample set of our target customers, and once we obtained their feedback we were able to fine tune the product to meet their needs within a total of 6 months.

Describe their project management style, including communication tools and timeliness.

We did not utilize their project management service, but all progress was being communicated effectively through their service portal.

What did you find most impressive or unique about this company?

Their response time was very good. When I initially gave my requirements they scheduled a call to discuss the details and were able to provide an accurate cost and time estimate within a few hours!

Are there any areas for improvement or something they could have done differently?

I would have liked if their pre-existing modules included free bug fix updates, as I'm sure there would be improvements and updates made from time to time. These are available after the basic support period ends only if the support period is extended for a fee.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of an e-commerce site called PaintScratch; we sell custom paint for automobiles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webkul?

We wanted to redevelop our website.

SOLUTION

What was the scope of their involvement?

Webkul is doing custom web development and design for us from scratch. They’re taking our existing e-commerce site to migrate it from our custom codebase to an open-source tool called Bagisto that Webkul created and supports. They’re taking that open-source platform and customizing it for our business use case.

In terms of functionalities, the site will have everything related to an e-commerce platform, including shopping cart, checkout, product pages, and the ability to connect to backend APIs to get product customization data, among other features.

Regarding technologies, they use Laravel and Bagisto.

What is the team composition?

We’ve been working with two members of their team, including a developer and a project manager.

How did you come to work with Webkul?

I found them through their open-source site. I liked their website, and when I looked at who created it, I saw that they had a professional service organization, so I decided to reach out to them.

How much have you invested in them?

We’ve spent around $10,00 with them so far.

What is the status of this engagement?

We started working together in February 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been very productive; I hired two previous companies for the same project, but after several thousand dollars spent, they had nothing. I can say that I’ve been getting a much better ROI working with Webkul than with the previous vendors.

How did Webkul perform from a project management standpoint?

Since I have other tasks, they manage the whole project, and communication has been great. We’ve been using Slack and Asana for communication.

What did you find most impressive about them?

They build the open-source product that we’re using, which is outstanding.

Are there any areas they could improve?

They could be more transparent and provide an overview of how they typically work with new clients regarding their project management tools.

Do you have any advice for potential customers?

Keep constant communication with them; they’re into keeping the door open and keeping their clients in the loop.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of TRANZGO PTE LTD.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webkul?

I hired Webkul to help me set up an e-commerce site for my business, as well as install software modules within it that they had already developed.

SOLUTION

What was the scope of their involvement?

Webkul has developed our e-commerce site using OpenCart and integrated the software pieces we required within it. Through our engagement, they’ve also done a lot of customization and updates to it to meet our requirements. Additionally, we’ve kept working with them for technical support.

What is the team composition?

I believe that Webkul has a big team, but we don’t have an assigned team working for us. Given that they have a lot of clients, they normally offer chat support, so we talk with different people every day.

How did you come to work with Webkul?

I chose to work with Webkul because they had a lot of predeveloped extension modules for e-commerce sites, so they wouldn’t need to develop the functionality we required from scratch. Additionally, they demonstrated to be very focused on e-commerce solutions. To me, it was very important to have a partner with knowledge of e-commerce issues and the ability to solve them.

What is the status of this engagement?

We started working together around November 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Webkul is very knowledgeable, and the site has met my requirements; they’ve achieved what I was looking for from my e-commerce site.

How did Webkul perform from a project management standpoint?

Webkul is very responsive. Aside from their chat support, they provide us with Odoo, a ticketing system where I can submit issues, and they respond within 24 hours. On that platform, I can also track the progress of the project.

What did you find most impressive about them?

Given that Webkul is an e-commerce-centric development company, they provide us with great e-commerce solutions, and they quickly deploy them into our platform.

Are there any areas they could improve?

It would be great if Webkul offered personable communication through a dedicated account manager. Chat support is our only communication channel, and although there is a person on the other side, we don’t know who they are.

BACKGROUND

Please describe your company and your position there.

I'm the Chairman of the company, we are beauty supplier and retail chain Company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We needed a very advanced e-commerce platform for our female consumers, so they can shop very easily without any advanced knowledge of online shopping. Also, we really needed a very fast responsive website for heavy traffic occasionally.

SOLUTION

How did you select Webkul and what were the deciding factors?

We searched on Google and after some short discussion online, we knew they are the guy for our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

A super-advanced Magento platform and the goal was it should be an instant response from any devices with slower internet speed. A very customized admin panel for our employees to process orders and provides customer supports very easily with Facebook shop integration.

How many people from the Webkul team worked with you, and what were their positions?

A Project Manager and 3 dedicated senior backend developers for 3 parts of our project, however, they have always backup senior analysts whenever they needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We believe, our website is one of the fastest Magento platform in the world, they outperform all big Giant and of course, our conversions is 200%+ Bottom line our website had zero downtime during all upgrades and developments, no one knew what was going on, it was all like magic.

Describe their project management style, including communication tools and timeliness.

They always listen to their customers and unlimited feedbacks revision and they never get tired of redoing any task again and again until we are satisfied. This is a must for every company, which we did not find anywhere else.

What did you find most impressive or unique about this company?

Anything new they have never done before, on my request they have learned and delivered to me at affordable cost. They are always standing beside my requirement and appreciate my help and feedback.

Are there any areas for improvement or something they could have done differently?

We are a very professional company and will never take their developers away, They should have some option for regular voice conversation between the customers and the developers to make it even fast and smooth, conversation with only the project manager sometimes creates confusion and delay of the project.

BACKGROUND

Please describe your company and your position there.

I'm the Product Manager of NagaGo APP.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We are using the Magento 2 system and there are quite a lot of extensions provided by the Webkul team, those extensions are useful and help to solve a lot of problems. Moreover, we now have long-term cooperation with the Webkul team for the maintenance and new functions development. Webkul is a good partner!

SOLUTION

How did you select this vendor and what were the deciding factors?

We are using the Magento 2 System, and Webkul is one of the best partner and Extension Provider of Magento. 

We’ve been using their extensions for a long time, and we are happy working with them!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

There are lots of extensions that are suitable for the Magento 2 system provided by Webkul, and many experienced developers.

How many people from the vendor's team worked with you, and what were their positions?

A project manager, and some Business Development Exclusives

How much have you invested with them?

Over $50k! Webkul team is a professional team on development.

What is the status of this engagement?

We’ve been cooperated for a very long term, and we will keep working with each other in the future.
 

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The service is good, the team provides very good support. Their team work together, and always discuss with the client for some functions or modifies, and they work together with other team internally and it’s efficient.

They help us growing up!

Describe their project management style, including communication tools and timeliness.

Good

What did you find most impressive or unique about this company?

Webkul has a better understanding of the Magento System.

Are there any areas for improvement or something they could have done differently?

UV Desk, the ticket & erp system.

What advice do you have for clients with similar needs to yours?

You can count on Webkul!

BACKGROUND

Please describe your company and your position there.

We use Akeneo as our PIM connecting to both Magento 1 and Magento 2. We have several customizations specific to our business and needed Akeneo/Magento expertise to implement.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We've found it difficult to find Akeneo developer experts who understand the system and the proper best practices for implementing. We were hoping to get a dedicated Webkul developer to join our team to help develop new features and fix issues we've had in the past.

SOLUTION

How did you select this vendor and what were the deciding factors?

We've already used several of Webkul's Akeneo plugins which are great. They even helped implement their plugins. Months later, we appoached Webkul asking if they can do custom development in an ongoing basis. i.e. joining our team. It's been night a day difference in velocity

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This project uses Akeneo and Magento 1 and 2. The scope of the work is ongoing customizations to Akeneo (and Magento) as well as bug fixing the existing application.

How many people from the vendor's team worked with you, and what were their positions?

We have a dedicated developer who has support from a larger team in case of coverage needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This is an ongoing, current project. We're already seeing much better velocity and better knowledge and experience than we've had with other developers.

Describe their project management style, including communication tools and timeliness.

Typical onilne communication tools such as chat. They are available for calls as needed, and management is included in the chats in case escalations are needed. Very responsive and adaptive to our environment/tools as well.

What did you find most impressive or unique about this company?

The experience and reponsiveness.

Are there any areas for improvement or something they could have done differently?

Not that I can think of.