INOXOFT

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of AppliedGroup Nordic. We’re a tech startup based in Sweden.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

I had an innovative idea for a product that would change how customer loyalty programs are used in the retail space, but I didn’t have the technical experience or a roadmap to bring it to life.

SOLUTION

What was the scope of their involvement?

I provided INOXOFT with a detailed description of my idea and some mockups. After reviewing the documentation, they came back with a draft for the solution. We collaborated from start to finish, working iteratively off of their team’s initial plan. It’s a white label product that is integrated with Magento. We’re still engaged with INOXOFT for support.

What is the team composition?

We started with a team of four, and it’s since grown to 12. I’m primarily in contact with the CEO and tech lead.

How did you come to work with INOXOFT?

We explored the Ukrainian development market. I was looking for a vendor with a senior engineer that had proven experience with Magento and Azure technology. INOXSOFT fit the criteria we were looking for in a partner.

How much have you invested with them?

We’ve spent about $2 million with INOXOFT.

What is the status of this engagement?

We started working together in August 2017, and it’s an ongoing project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

INOXOFT is very knowledgeable in terms of technical skills and business intelligence systems, which helps them deliver high-quality work. We just released the solution in September, and we’ve been growing ever since. Investors see value in the product. They thoroughly reviewed our technical elements and decided to invest, which speaks to INOXOFT’s work.

How did INOXOFT perform from a project management standpoint?

Early on, we realized we had different expectations in terms of project management. Over the first few months of the engagement, we found common ground and solved our problems. We’ve been working together at a professional level ever since.

What did you find most impressive about them?

Unlike some large enterprises, INOXOFT can manage an agile workflow. We collaborate closely, which is very helpful for someone with minimal technical experience like myself. They basically took the role at CTO in my company and helped us solve some complex issues.

Are there any areas they could improve?

Our main issue was getting on the same page regarding project management.

Any advice for potential customers?

I traveled to Ukraine and worked with their team for a week each month during the bulk of the project. This way, I felt like I was part of their team and we had a strong relationship. I had a deep understanding of how they work, which I think benefited the results.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Bos-Dimex (NASDAQ:BOSC). We're a warehouse and logistics integrator that works in artificial intelligence (AI), identification data collection, and the industrial IoT. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

We needed development help.

SOLUTION

What was the scope of their involvement?

We started working on applications, but we’ve since shifted into cloud services. They normally work with Java for Android, Python for web, ASP.NET, and WPS. Our first project was an Android application for stock taking, which we later implanted into our site.

We then moved to an asset tracking application and, after that, to another web app that creates profiles for customers and asset management. Currently, we’re building an IoT control system that handle’s a factory’s RFID system. It records and manipulates their data so it can be utilized by their ERP solution.

What is the team composition?

I work with one designer, 4–5 developers, a QA resource, and a project manager. If it’s a big project, I'll go through the specs with their CEO before going deeper with the software people.

How did you come to work with INOXOFT?

I found them online when I needed to build a small Android application. I’d been working with a few companies in Ukraine and Russia, but I wanted to find a different outsourced team. INOXOFT turned out to be better than my other partners, so I continued working with them. 

How much have you invested with them?

I’ve spent over $1 million so far.

What is the status of this engagement?

We’ve been working together since 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

At the beginning of our current project, they weren’t familiar with RFID technology. One of the Android developers visited me in Israel to learn about the hardware, but we were still skeptical they could handle the project. However, they delivered the project two and a half years ago and it’s still running great. Whenever they work with us, it’s like their working on their own project; they’re a true partner.

How did INOXOFT perform from a project management standpoint?

They didn’t handle project management until two years ago when they assigned a project manager. Since then, they’ve worked with a good deal of order. We work in sprints and use either Jira or Assembla, depending on the project. These tools make everything much clearer than it used to be; I know exactly how many hours I spend on each scope I give them.

What did you find most impressive about them?

They deliver what they promise, and I can’t say that about other companies I’ve worked with.

Are there any areas they could improve?

They ought to approve specific schedules. They might tell you something will be done in two weeks to satisfy you, but it’ll take three weeks. However, they work like crazy and at night to deliver. It might take them time to start a project, but after they’ve started, they run fast.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of a knowledge management platform that helps customer service teams improve their ability to handle call volume and reduce call escalations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inoxoft?

We were lacking the capacity to manage our complex technology, and we wanted to scale the business.

SOLUTION

What was the scope of their involvement?

Inoxoft acts as an extension of our development team, providing both frontend and backend support. They've worked on various integrations, including extensions of products into other platforms, using technologies such as JavaScript.

What is the team composition?

We work with about six or seven people, including a project manager and various developers.

How did you come to work with Inoxoft?

We met them in person while we were visiting Eastern Europe. After speaking with their team, we felt they were very passionate, open-minded, and flexible, which is hard to find in traditional relationships with developers. 

How much have you invested with them?

We've invested between $450,000–$500,000.

What is the status of this engagement?

We've been working together since around February 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Inoxoft has helped us get to market faster, allowing us fo fill product gaps more easily. Their efforts have definitely had a positive impact on our ability to satisfy customer needs.

How did Inoxoft perform from a project management standpoint?

They've pretty much taken a leadership role, acting almost as their own department within our integration team. They're able to manage their workload with minimal oversight, which saves us a lot of time. They're also good about staying in touch through Jira and Slack and checking in on a weekly basis.

What did you find most impressive about them?

They're self-starters. Not only do they operate with a great deal of leadership, but they also bring a lot of innovation and flexibility to the table. They're incredibly knowledgeable and responsive. I've even been able to reach them at odd hours. The value they place on building and maintaining a long-term partnership sets them apart.

Are there any areas they could improve?

No. The feedback I've heard from others who work directly with their team has been very positive.

Do you have any advice for potential customers?

Share the vision of the product and any long-term plans or goals with their team in as much detail as possible.

BACKGROUND

Introduce your business and what you do there.

We are an Israeli startup working on motion recognition technology. We use machine- and deep-learning components to analyze people’s speech and detect what emotions they feel during a particular period. Our products, solutions, and services are based on this idea. I led our Ukrainian office for a time, and am currently a senior manager of the organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

We work with them to develop products and services based on our main idea and technology. We’ve developed machine- and deep-learning technology, and needed to develop internal tools and external solutions.

SOLUTION

What was the scope of their involvement?

INOXOFT has developed our cloud solution using Microsoft Azure and ASP.NET, and frontend using AngularJS. They also developed Android and iOS applications for different products and services we offer.

We needed to make our machine learning component more efficient. We needed a tool that would allow us to feed different types of data to the machine learning engine, making it more accurate and faster.

We had a team that analyzed voice recordings and determined which emotions were being experienced at different times. INOXOFT has developed an internal software tool that allows us to upload voice recordings and track the emotions displayed in them. Our own employees use the tool. It was developed as a cloud solution with an Azure backend.

We needed to promote our offerings during an event, and had the idea of creating an Android application. The app tracks phone conversations, calculates trends, and provides statistics such as how happy the user was during a call.

They've also developed an Android and iOS cloud application for hospitals. Prior to attending an appointment, patients can log into the application and answer some questions through text and voice recording. Based on that, we can give doctors predictions and analyses about what was happening with the patient.

What is the team composition?

We started by using a couple of resources from their team. We use them as needed. In total, we’ve used 10–12 developers, QA testers, and managers from their team.

I work directly with one or two managers from INOXOFT, depending on how much ongoing work we have. They led the teams from their side.

How did you come to work with INOXOFT?

One of our Ukrainian employees recommended the team after we asked for referrals. I got in touch with INOXOFT and discussed what they were offering. I decided to have a trial, using one or two developers from their team to create a small portion of an internal tool. I was very happy with their quality, delivery, and communication, so we started to expand the team and do more things.

I evaluated 10–12 different vendors in total, evaluating their teams and costs. I had multiple interviews, and INOXOFT gave us a very good cost/value proposal.

How much have you invested with them?

We have spent around $450,000–$500,000 on their services. We’ve had a large team for around three years.

What is the status of this engagement?

We started working with INOXOFT around three years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The internal tools we’ve developed with them work well. We have significantly improved the quality of the machine learning engine. It also gives us a way of tracking employees and improving their performance. The UX is pretty good, and the application works smoothly. We and our employees are happy with the results. This confirms that INOXOFT performed well.

How did INOXOFT perform from a project management standpoint?

The communication is quite clear, and the managers I’ve worked with are responsive. I can communicate with someone whenever I need something urgently need or want a report.

I've visited them on a couple of occasions to ensure that we're in sync regarding our roadmap. This has worked very well.

Their managers do a good job and go the extra mile. I didn't expect them to work on the product itself as much, and provide some level of business analysis. They give us feedback and ideas for improving the product. They've persuaded me to choose a different approach on a couple of occasions. They don't just do what I say, but also bring their ideas to the table.

We haven’t had significant delays. We've deviated from the roadmap a little, but they work hard to deliver.

What did you find most impressive about them?

Their management, responsiveness, communication, commitment, and work quality are all very good. They work hard to ensure that we meet our deadlines.

Internal employees evaluate the work, and we perform code reviews from time to time. They don't switch from senior to junior resources like many in the industry do. The quality stays at the same level. They're honest and transparent, which I like a lot.

BACKGROUND

Introduce your business and what you do there.

We’re a development company specializing in mobile apps and websites. We develop our own products. I’m the head of the mobile department and am in charge of anything related to mobile, including app development and promotion.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

We were building two apps, one for Android and one for iOS, as well as an admin panel.

SOLUTION

What was the scope of their involvement?

I had an initial conversation with one of their members in Israel. He understood all my needs right away. We then used a combination of three technologies, including Google Firebase and third-party analytics. We exported those to Xcode for iOS, and then to Android.

What is the team composition?

I’m working with a few members of their team. My main contacts are a coordinator and a marketing person.

How did you come to work with INOXOFT?

I did online research and contacted 10 companies for quotes. INOXOFT wasn’t the cheapest option—they actually had the highest offer overall—but they made the best impression. They were the only ones who understood my needs from day one. The rest of the companies proposed to deliver in two weeks, which was far too little time for a product like this. INOXOFT said that it would take two and a half months and they stuck to that deadline. There was a lot of work involved, so it was impossible to do it in less time.

How much have you invested with them?

The cost of their work was more or less $20,000.

What is the status of this engagement?

We started talking to them around six months ago in October or November 2017. It took us two months to build a common reference and begin working better. The project went live two weeks ago. The app was finished a month and a half ago, after which we made a few upgrades. We are still working with them on improvements and new features for upcoming versions.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had a set timeline for building everything. It was easy to follow their work and determine whether they were keeping the timeline, which they did.

How did INOXOFT perform from a project management standpoint?

They performed well. Their coordinator was always in charge and making sure everything was working well. I received regular updates, including on weekends.

They helped me come up with things I hadn’t thought about before. It was nice working with them—they’re a professional team. We had some last-minute changes, but they didn’t charge us more.

What did you find most impressive about them?

They know how to listen and can offer better solutions than we thought of. I gave them a set of requirements, which they improved by choosing different options. They understood all our needs and made sure we got them eventually.

Are there any areas they could improve?

I’ve worked with a few bad companies in the past so I was expecting the worst. Our collaboration was very good. The fact that I am still working with them confirms this.

BACKGROUND

Introduce your business and what you do there.

I'm with Computer FX, a small consulting firm that helps local businesses with their technology needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

We needed to upgrade and modify a dispatching application for a local company.

SOLUTION

What was the scope of their involvement?

The company had a Microsoft Access database which we incorporated into a modern application. For the first phase of the project, we modified the existing system to get it up and running on a stable platform.

For the second version, we used Microsoft Azure to create a new framework for an online app that made the system compatible with mobile devices and enabled remote usage. We also applied responsive design to ensure it could be used by multiple devices. From here, we added additional features, including a calendar and status updates from technicians in the field.

INOXOFT also provided minor tweaks to the frontend design to make it more mobile friendly and upgraded the .NET framework using Twitter Bootstrap.

What is the team composition?

I worked with the same project manager throughout the project. We were assigned two or three developers.

How did you come to work with INOXOFT?

I had worked with their project manager years ago when he was with another company. When this assignment came up, I reached out to him, found he was working for INOXOFT, and decided to hire them.

How much have you invested with them?

We've spent just over $50,000 in total.

What is the status of this engagement?

The bulk of the project occurred between November 2016–December 2017. Since launch, we’ve made a few tweaks to the application and we have plans to add new features over the next year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because of their responsiveness, we were able to stay on task and deliver the product on time and to our client’s specifications. They also helped us install additional features based on industry best practices and standards.

How did INOXOFT perform from a project management standpoint?

This was one of their greatest strengths. Clear communicators, they met all of our expectations and took the time to ensure the job was done right. We spoke via email and Skype on a weekly basis, and they also used scrum software to provide weekly progress reports to keep us updated every step of the way.

What did you find most impressive about them?

They have a team of 30-50 people. Because of this range of expertise, they were able to grasp concepts quickly, meaning we didn’t have to spend a lot of time explaining the project goals.

Are there any areas they could improve?

Everything went very smoothly, so I don't have anything negative to say at this time.

Do you have any advice for potential customers?

Be open with them, as they’re excellent communicators. They’re experts in their field, so feel free to rely on their experience.

BACKGROUND

Introduce your business and what you do there.

I am the director of a company in South Africa and we make electronic instruments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

We wanted to design the customer-facing portion of an electronic instrument. We have in-house software developers; however, they do not specialize in user-interface design.

SOLUTION

What was the scope of their involvement?

INOXOFT designed a UI with inVision to match the look and feel of the electronic instrument that we made. From start to finish, they delivered the UI within a few weeks. They created wireframe mockups, responded to feedback and designed a final interface.

What is the team composition?

We worked with three guys. Bohdan Pavlyshenko was the main guy we worked with and he was the Chief Delivery Officer. We also worked with Liubomyr [Pohreliuk], the CEO, and a graphic designer.   

How did you come to work with INOXOFT?

I looked up UI developers on Google and came across their reviews on Clutch.co.

How much have you invested with them?

This project was $2,300. The development of the interface will be a further eight or nine thousand dollars.

What is the status of this engagement?

We first contacted them in September of this year and started working with them the next month. They completed the user interface four weeks ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t presented the design to the public yet. However, the people we have shown it to really liked it. It is slick and matches the elegant design of the instrument.

How did INOXOFT perform from a project management standpoint?

Communication with INOXOFT was always open and I never felt like I was out of the loop. They presented their daily progress with an online collaboration portal. We could comment on different areas of the design and they would respond to our suggestions quickly.

What did you find most impressive about them?

For the price I was charged, the product was of good quality and the level of professionalism was impressive.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a company in Sweden. We have about five employees. We work in the marketing of residential projects, mostly in 3D animation and 3D configurations on the web.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

We don't have web competence in our company. We needed somebody to help us create new web programming projects for our clients.

SOLUTION

What was the scope of their involvement?

INOXOFT developed several different templates and new functionalities for us in WordPress. For example, users that visit our website can view a multi-family house or select a singular apartment and will receive all of the information of that apartment.

What is the team dynamic?

I primarily worked with Liubomyr [CEO, INOXOFT]. There was also one developer and one project manager.

How did you come to work with INOXOFT?

This is our second project with INOXOFT. Their expertise in web development was the key factor which is why I wanted to work with them again.

How much have you invested with them?

We've spent about $5,000.

What is the status of this engagement?

The project lasted one month.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven't launched the website yet. So far, it's good, although it's hard to say if it's better than our last website.

How did INOXOFT perform from a project management standpoint?

It was really good. There were no problems. We are happy with their work. We communicated via email and phone. They used GitHub for the code and for handling different versions.

What did you find most impressive about them?

It was important that we got things we wanted. They were very good at following their timelines. There were no problems throughout the process. We are very happy to work with them again.

Are there any areas they could improve?

No.

BACKGROUND

Introduce your business and what you do there.

I am the founder and CEO of Chirpi, which is a mobile application. Chirpi aggregates all of a user's contact information, including their social media network and user names into a QR code generated for each user. With the app, a person can scan another person’s QR code and receive all their contact information.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

The application was already built for iOS devices, but I needed it developed for Android as well.

SOLUTION

What was the scope of their involvement?

Since I am based in Canada, the first time I was developing the app, I wanted to be able to meet with the team and supervise the design more closely. For this reason, I had worked with a different firm to develop the application for iOS devices. INOXOFT then came on board to develop it for Android. Along with developing the app for Android, they also helped with some of the design, and built the Alpha channel logo, as I didn’t have this before.

I gave them three milestones that I required. For the first milestone, I wanted the first APK of the app and some screenshots. For the second milestone, they were to integrate the app with the cloud of Chirpi and Amazon web services. For the third milestone, I will need them to check for any bugs one-month post launch. INOXOFT has been very helpful and is always responsive.

What is the team dynamic?

I was only in communication with Maksym [Co-Founder, INOXOFT], from the team.

How did you come to work with INOXOFT?

I found INOXOFT via UpWork, and I liked their portfolio. Their cover letter showcased that they had some experience in translating iOS apps to Android apps.

How much have you invested in them?

I had spent $2,800 with INOXOFT.

What is the status of this engagement?

I started working with INOXOFT in July 2017, and the project was completed in August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app just launched two days ago on the Google Play store, and I am unable to give statistics on INOXOFT’s work just yet; however, from a customer’s point of view, working with them was really amazing.

How did INOXOFT perform from a project management standpoint?

If I had a crash or a bug, or if I needed there to be a design change, or if I didn’t like the way a notification appeared, I would just email them, and the team would take care of it within a couple of hours. I would then get a new update with the change.

What did you find most impressive about them?

Their responsiveness and helpfulness make them impressive, and they were really amazing to work with.

Are there any areas they could improve?

There is always room for improvement. Other companies I had looked at, were looking at a 3-month time frame to complete the project. Even timewise, INOXOFT was the best company I found. I have had no complaints from approximately 200+ users.

BACKGROUND

Introduce your business and what you do there.

We are an insurance broker in the B2B sector. Our main profile is medical insurance. In addition to providing procurement procedures for our clients, we also support clients for a year after the contract is signed. We pay a lot of attention to this work because this is our competitive advantage.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INOXOFT?

We needed to create a mobile application for our clients that contains the complete information about their medical insurance, including their conditions, exceptions, phone numbers, contacts, etc.

SOLUTION

What was the scope of their involvement?

We were creating a mobile application with static and dynamic data. One of the features we wanted was the ability for the app to take information from our database on our server. Another interesting feature of the app is the user registration capability. With this feature, users can input their phone number and receive an SMS code that is then typed into the app.

I negotiated primarily with INOXOFT's general manager. He then gave us a contact person who was our one-window for all questions.

How did you come to work with INOXOFT?

We had a very low budget. For this reason, INOXOFT was one of the few companies that agreed to be our provider.

How much have you invested with INOXOFT?

The project lasted about 5-6 months and cost us about $8,000-$9,000.

What is the status of this engagement?

The timeline was very critical for us. We were very detailed and strict about the timeline so I was surprised that all stages were done in time without any delay. During the last stage, we made a lot of changes to the app so we had to change the timeline, but that was for our reasons.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Not yet because we just launched the project in August of this year (2017).

Are there any areas INOXOFT could improve?

Actually no. Everything was great.