Teliqon.io

BACKGROUND

Please describe your company and position.

I am the Director of Service Delivery of Contio Tech

Describe what your company does in a single sentence.

CONTIO Tech provides outsourced operational services for digital businesses. Our core areas of expertise include multilingual customer support, technical support, content moderation, and AI data operations such as data labeling and human-in-the-loop workflows. The company helps organizations scale their operations, improve service quality, and support growth across multiple markets by providing flexible and dedicated teams tailored to specific business needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Teliqon.io to accomplish?

• Numbers for different regions, and use Call Center Analytics to better understand communication flow and team workload.
• The project was mainly about making communication easier to manage as the number of incoming requests kept growing. Teliqon helped us set up a Cloud PBX, configure Virtual Phone
• As part of the project, they organized the call routing structure, centralized communication between teams, and helped us make the whole process more transparent and easier to control in daily work.

SOLUTION

How did you find Teliqon.io?

• Online Search
• Referral

Why did you select Teliqon.io over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was mainly about making communication more manageable as the number of incoming requests continued to grow. Teliqon helped us set up a Cloud PBX, connect Virtual Phone Numbers for different regions, and organize communication analytics so we could better understand how requests move between teams.

They also configured the routing structure and centralized communication processes, which made daily coordination much easier. After implementation, we noticed that missed calls dropped by about 31%, while response speed improved by nearly 28% because requests were being distributed more clearly and consistently between departments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project helped us make communication handling much more efficient as the number of incoming requests increased. We saw fewer missed calls, faster response times, and better coordination between teams because requests were routed more clearly and consistently. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was well organized and easy to work with. Setup and configuration were delivered on time, communication stayed clear throughout the process, and they reacted quickly whenever we needed adjustments or additional clarification.

What was your primary form of communication with Teliqon.io?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most Teliqon.io was how easy the platform was to manage, even as communication volume increased. A lot of similar systems become overly technical once workflows grow, but here everything stayed clear and practical for daily use. We also appreciated how transparent and responsive their communication was throughout the collaboration.

Are there any areas for improvement or something Teliqon.io could have done differently?

One area Teliqon could improve is making documentation available in more languages, since most materials are currently only in English. During setup, a few things required additional clarification because of this, especially for non-telecom specialists. Still, their team communicated clearly and helped us move through onboarding without delays.

BACKGROUND

Please describe your company and position.

I am an Account Manager at Uvik Software

Describe what your company does in a single sentence.

Uvik Software is a specialized IT outsourcing and staff augmentation company that provides businesses with senior-level software developers, data engineers, and AI/ML experts. Rather than building generic software, they embed experienced engineers directly into clients' internal product teams to scale development, build web applications, and implement artificial intelligence

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Teliqon.io to accomplish?

• We hired Teliqon to improve how our team handles incoming communication as the number of client requests increased. The main goal was to make response handling more organized, reduce delays between departments, and get better visibility into communication performance. We also wanted a system that could scale with our workflow without becoming difficult to manage day to day.

SOLUTION

How did you find Teliqon.io?

• Online Search
• Referral

Why did you select Teliqon.io over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Teliqon.io were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project focused on improving how incoming requests move between teams and making daily communication easier to manage. Teliqon set up a Cloud PBX system, configured call routing, and added analytics tools so we could better track communication flow and response handling. One of the biggest improvements for us was that fewer calls started getting lost between departments, and the team could react to requests much faster. Over time, this helped us reduce missed calls by around 27% and improve response speed by nearly 34%. The whole process became much more structured without making daily work more complicated.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main measurable outcome was a noticeable improvement in how quickly and consistently incoming requests were handled. After implementation, we reduced missed calls by around 27% and improved response time by nearly 34% because communication between teams became more organized.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized and responsive — setup and configuration were delivered on time, communication was clear throughout the process, and they reacted quickly whenever we had questions or needed adjustments.

What was your primary form of communication with Teliqon.io?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Teliqon was that the platform stayed easy to manage even after our communication volume increased. A lot of similar systems become overly complicated once you start scaling, but here the workflows remained clear and practical. We also appreciated how transparent and straightforward their communication was throughout the whole process.

Are there any areas for improvement or something Teliqon.io could have done differently?

One area that could still be improved in Teliqon is the availability of documentation in languages other than English. During onboarding, a few advanced settings required additional clarification because of this. At the same time, their communication was fast and practical, so the setup process still went smoothly overall.

BACKGROUND

Please describe your company and position.

I am the HRD of ViralQR

Describe what your company does in a single sentence.

QR Code Generator for individuals and business of all sizes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Teliqon.io to accomplish?

• We wanted to add phone verification to our QR code access flow.
• We aimed to reduce abuse and fake signups for events and gated content.
• We needed to filter out fake numbers before sending SMS.

SOLUTION

How did you find Teliqon.io?

Referral

Why did you select Teliqon.io over others?

Recommendation

How many teammates from Teliqon.io were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We teamed up with Teliqon to create a verified QR access flow: users enter their phone number, we first validate it using Teliqon's Lead Checker, and only if it’s real, we send a confirmation code via SMS. Once verified, they unlock a dynamic QR code (for events, perks, downloads, etc.). This two-step flow helped us cut down on spam and save significantly on SMS costs. Their API handled both validation and messaging, and it integrated smoothly into our backend. They also guided us through cross-country testing and fine-tuning delivery logic. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a 70% drop in fake or throwaway entries within the first month. We also cut SMS expenses by 40% thanks to the number validation step. Users appreciated the extra security, and our clients loved that we could now offer "verified QR access" as a premium feature. It also helped us build more qualified mobile contact lists, which opened the door for future SMS remarketing. Total win!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Teliqon was fast, flexible and super communicative. Their dev support was hand-on during setup and testing. They stuck to every deadline, and even when we threw in last-minute changes at them (sorry guys!), they adjusted quicly without drama. 

What was your primary form of communication with Teliqon.io?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their mix of technical strength and a very human support approach. Also, not every telecom company gets how marketing tools like ours work — but Teliqon totally got the vision and helped us shape it better. That made a big difference.

Are there any areas for improvement or something Teliqon.io could have done differently?

A few more webhook-based automation triggers would be great for even faster syncing on our end, but that’s more of a “nice to have” than a deal-breaker. Everything core worked perfectly.

BACKGROUND

Please describe your company and position.

I am the Marketing spesialist of Lovat

Describe what your company does in a single sentence.

Lovat specializes in electronic invoicing, helping businesses comply with international tax and legal regulations, conduct secure cross-border transactions, and ensure compliance with GPSR requirements for product safety.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Teliqon.io to accomplish?

• We needed a reliable OTP SMS provider for user login and account verification.
• We wanted global coverage to support our multi-country VAT clients.
• It had to be fast, secure, and integrate easily with our platform

SOLUTION

How did you find Teliqon.io?

Online Search

Why did you select Teliqon.io over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Teliqon.io were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We integrated Teliqon’s SMS API into our platform to send one-time passwords (OTPs) for login, sign-ups, and sensitive user actions. The setup included basic authentication workflows, error handling, delivery tracking, and fallback mechanisms. We also needed support for different regional formats and compliance needs, which they helped with. It was a plug-and-play process with some light back-and-forth on custom headers and templates. Took less than a week total.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

OTP delivery rates went from ~84% to 98% in the first month. Support tickets related to "not receiving codes" dropped almost entirely. And honestly, it just works now — no one talks about it internally anymore, which is the dream.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yeah, everything was on time. We messaged them a few times during setup, and they answered super quick — even on Telegram. Felt like chatting with someone on the team, not like opening a ticket and waiting three days.

What was your primary form of communication with Teliqon.io?

Email or Messaging App

What did you find most impressive or unique about this company?

The support, 100%. Most vendors ghost or slow-roll you — these guys actually check in, make sure it's working, and suggest tweaks. Also, the fact that they support crypto payments was oddly convenient.

Are there any areas for improvement or something Teliqon.io could have done differently?

Not really. The dashboard UI could be a bit more polished, but honestly, we barely use it since everything’s API-based anyway.