WebFX

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Blackhawk Garage Door

Describe what your company does in a single sentence.

We provide sales and services on overhead garage doors, as well as polyurea concrete coatings to both residential and commercial clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Redesign entire website
• To provide SEO optimization
• To provide website maintenance

SOLUTION

How did you find WebFX?

Clopay Garage Door recommended them

Why did you select WebFX over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of the entire website. SEO content, graphics and lead forms.Service areas, reviews from Google, special pages to enhance our services as well as back links and Blog writing that generated leads.The website is our top KPI. Monthly maintenance has generated high sales lead growth percentage year over year consistently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Average lead form growth monthly is +15 to 23 percent
• Average user range from +9.9 percent to 14.7 percent growth
• More impressive is the unique visitors average growth year over year at + 95.8 percent to +116 percent last month.

This allowed us to dominate the market quickly and continue the company growth at a steady pace.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were assigned a project manager. Then she was my only contact but there were members on her team assigned to various tasks. They have a platform that I was able to view upcoming items they are working on. I can view complete keywords, competitive analysis and daily lead activity. On time? Always! My requests have always been taken care of by them in a quick, professional, and accurate manner.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail. Their data collection. Their customer service. Their ability to act on foreseen items before they have to react.Their ability to maintain a website that continues to grow lead generation.Their ability to keep me up to date on everything. Their Platforms are fantastic! I am a solo marketing team and our website is in good hands with WebFX.

Are there any areas for improvement or something WebFX could have done differently?

I can't think of anything. When even the blog posts are up 554 percent over last year, (Report from September 2023) I believe there aren't many items they need to improve on.

BACKGROUND

Please describe your company and position.

I am the Marketing Director

Describe what your company does in a single sentence.

Provide telemedicine services directly to hospitals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Increase rankings for telestroke and telepsychiatry keywords in SEO
• Improve Paid Search campaigns across all channels
• Improve number of applicants for physicians

SOLUTION

How did you find WebFX?

Online Search

Why did you select WebFX over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We tasked the team to get our top keywords on the first page of rankings. We have remained in position 3-4 for nearly 2 years now since we got there. We have also restructured and made our PPC more efficient under the team. They have provided us in depth reporting on our digital projects, helped with form integration with Salesforce when we implemented it and we have had them help with the transition to GA4 seamlessly. Whenever we have a question they are always there to help.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We went from initially on page 3-4 to position 3-4 on page 1 for organic search.For search we were able to optimize our campaigns and integrate them with salesforce to get them to a more efficient state where we receive the same number of leads for less cost each month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're always extremely responsive and communicative. They share deadlines and let us know when we can expect things back. We hear from them weekly and see them as a partner.

What was your primary form of communication with WebFX?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They seem to always go above and beyond, especially for our monthly budget with them.

Are there any areas for improvement or something WebFX could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Channel Marketing Senior of a software company

Describe what your company does in a single sentence.

Leading SaaS Platform Provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Boost keyword rankings
• Optimize website
• Improve PPC lead quality

SOLUTION

How did you find WebFX?

Online Search

Why did you select WebFX over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

WebFX delivered technical site optimizations to help improve our keyword rankings in various categories. Additionally we have expanded our relationship with WebFX to include Google Ads as well as LinkedIn advertising. We value the content creation and improved lead quality we have received so far in partnership with WebFX.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Marketing delivered 32% more qualified leads month over month by month 6 of working with WebFX. Our site was also able to rank for 300 additional high difficulty targeted keywords in 4 months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

WebFX has been extremely responsive and patient with us as our project has grown over time. The WebFX team has delivered presentations and reporting at a level appropriate for novice marketers all the way to the CMO.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As a company with multiple sectors servicing various verticals, WebFX has taken the time to learn about our business in each of those and provided individualized recommendations.

Are there any areas for improvement or something WebFX could have done differently?

Honing in the reporting aspect took some time for us to reach with the WebFX team, but could have been solved by aligning internally to request reporting on specific KPIs.

BACKGROUND

Please describe your company and position.

I am the CEO of Jonite

Describe what your company does in a single sentence.

Our company manufactures luxury architectural products and we supply them internationally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Increase organic traffic by at least 20%
• Increase leads specifically in the United States by at least 20%
• Increase US-related sales by 20%
• Increase organic traffic by at least 20%
• Increase leads specifically in the United States by at least 20%
• Increase US-related sales by 20%

SOLUTION

How did you find WebFX?

• Online Search
• g2

Why did you select WebFX over others?

• High ratings
• Great culture fit

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

WebFX began their partnership with Jonite by conducting an exhaustive SEO audit to identify strengths and weaknesses, providing a foundation for their tailored SEO strategy. This strategy included meticulous keyword research and optimization, ensuring Jonite's online content was calibrated to attract the most relevant audience. Their efforts extended to both on-page and off-page SEO optimization, incorporating modifications on Jonite's website as well as leveraging external factors like backlinks to bolster the company's online presence. 

If applicable, a local SEO strategy might have been implemented, fine-tuning Jonite's online visibility for local searches and potential clientele. A crucial aspect of WebFX's service was their commitment to performance tracking and continuous improvement. They maintained a close eye on the effectiveness of their strategies, providing Jonite with regular performance reports. Their task wasn't a one-off initiative, but rather an ongoing commitment to adjust and improve SEO strategies in response to performance data and evolving search engine algorithms. 

Overall, the key deliverables were a robust, customized SEO strategy, an optimized online presence, improved local search visibility if required, regular performance reports, and a promise of continuous SEO enhancements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership with WebFX brought about a noticeable surge in organic traffic to Jonite's website, indicative of effective keyword optimization and increased visibility on search engine results. This was paired with a rise in Jonite's positioning in search engine rankings, especially concerning their target keywords, with many securing first-page rankings. 

If local SEO was part of the strategy, Jonite likely saw a marked enhancement in their local search visibility, translating into increased local business. Other likely successes included a boost in conversion rates, pointing to not only more traffic but also more relevant and engaged users. User engagement on the site also likely improved, as suggested by metrics such as lower bounce rate and longer session durations. 

Lastly, the growth in the number of quality backlinks to Jonite's website indicates improved website authority and trustworthiness. The progress in these areas would typically be tracked and reported regularly by WebFX, signifying their commitment to continuous SEO enhancements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Regan's project management skills at WebFX have truly set a high bar. Delivering on core tasks promptly and within the agreed timelines, she ensured the seamless progression of our SEO strategy. While some additional, out-of-scope deliverables may have required a longer turnaround, Regan's adeptness in organization and communication has shone through. 

She kept us updated in a detailed, itemized manner, allowing us to understand each step of the process and the progress being made. Her ability to consistently anticipate and respond to our needs has been exceptional, further reinforcing our satisfaction with WebFX's services. Her professionalism and dedication have contributed significantly to making our partnership with WebFX a resounding success.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the standout aspects of WebFX that impresses me the most is their exceptional communication. They have skillfully mastered the art of keeping clients informed, making complex SEO projects accessible and understandable. With consistent updates on key deliverables and progress, they ensure that I am never in the dark. 

Their commitment extends to arranging regular monthly Zoom meetings, demonstrating their dedication to maintaining a strong client relationship. This impressive level of communication has been a constant, regardless of the fact that our company is based in Singapore, far from their main HQ. While the results in terms of our initial goals and objectives have not been groundbreaking as of yet, their honest, clear, and regular communication has instilled confidence in their process and promise. 

This, I believe, sets the foundation for a robust and fruitful long-term relationship, which is an incredible asset especially when navigating the complex world of SEO. What truly sets WebFX apart is their ability to make distance irrelevant and their commitment to maintaining open lines of communication, both of which have made our relationship feel both close and collaborative despite the geographical distance. This unique approach to client relationships, particularly in a new partnership like ours, has been most impressive.

Are there any areas for improvement or something WebFX could have done differently?

While our experience with WebFX has largely been positive, there's an area where I believe there's room for enhancement - their design capabilities. While their SEO and project management prowess is undoubted, their ability to deliver high-level design work could be improved. For instance, I feel the design of our blog articles could be more dynamic and visually compelling to better engage our audience. 

In the longer term, we may be looking at a potential UI/UX overhaul for our website, and a stronger design team at WebFX would make them a more comprehensive choice for these needs. 

Currently, I don't see their design team matching up to the high standards set by their SEO and communication efforts. Strengthening their design capabilities would make WebFX an even more formidable one-stop solution for businesses like ours, offering excellent, full-spectrum digital marketing services.

BACKGROUND

Introduce your business and what you do there.
I’m the owner of a campground.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebFX?
We hired WebFX to help us with SEO.

SOLUTION

What was the scope of their involvement? 
WebFX works on SEO performance for our business. I haven’t given them a specific brief to go by.

What is the team composition?
I work with Mackenzie (Internet Marketing Specialist).

How did you come to work with WebFX?
Our company headquarters, KOA, supplied them to us.

How much have you invested in them?
We spend around $12,000 per year.

What is the status of this engagement?
The partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
WebFX gives us metrics, but they’re of minimal value to us.

How did WebFX perform from a project management standpoint?
They stick to the timelines and the budget. We communicate with WebFX through their portal.

What did you find most impressive about them?
WebFX’s customer service makes them stand out from other providers.

Are there any areas they could improve?
They could deliver better results.

Do you have any advice for potential customers?
I recommend meeting with WebFX monthly. 

BACKGROUND

Please describe your company and position.

I am the Technical Sales and Media of an agriculture company

Describe what your company does in a single sentence.

Mold and Assemble Water Pumps

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Help us Launch on Amazon

SOLUTION

How did you find WebFX?

Referral

Why did you select WebFX over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped us from not being able to sell online to using Amazon as a platform to be able to offer our product online. We typically sell through the distribution channel and new we were missing end users. We were always relying on others to sell for us and in a retail environment we new there was no reason for an employee to push our product. 

We saw other people on Amazon selling our product and they had bad pictures and bad content. It didn't make us look good and we wanted to take ownership of the content. Also, we knew people who shop on Amazon go there first and not a retail store so how many sales where we missing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We have grown our business larger than expected in sales year over year. Other than the covid year due to a motor shortage we have been growing 50-60% every year on Amazon.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive. They also had to learn a lot because our product is very unique.

What was your primary form of communication with WebFX?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were able to navigate the Amazon bots and get problems solved by talking with people.

Are there any areas for improvement or something WebFX could have done differently?

No- They are great

BACKGROUND

Please describe your company and position.

I am the Technical Support of a software company

Describe what your company does in a single sentence.

Manufacture software and systems for manual and automated quality control processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Improve our primary keywords rankings
• Manage and optimize our Ad Words accounts
• Improve onsite SEO
• Improve our primary keywords rankings
• Manage and optimize our Ad Words accounts
• Improve onsite and offsite SEO

SOLUTION

How did you find WebFX?

Online Search

Why did you select WebFX over others?

• High ratings
• Pricing fit our budget
• Company values aligned
• willing to learn the differences in our business

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged WebFX after a poor experience with another SEO provider that did not seem capable of delivering the goals we intended. We wanted an SEO company to help us gain traction in our stagnant keywords and increase their rankings against the competition.

 We wanted also to ensure that company was capable of understanding our business and could provide intelligent and contextually relevant topics for publishing. WebFX was able to learn about our business and improve our target keywords that ranked far better in search engines after they took over. 

They published strategic content that our customers appreciate and piques their interest to contact us. We also asked them to take over management of our PPC campaigns. They present monthly reports and strategies of why/how to change bids and context to improve our performance and respect our budget.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website matured with more cohesive voice that spoke towards professional experience and expertise. The SEO they implemented helped guide future content, as well. The results were evident within a few months as our analytics showed organic traffic steadily increasing and more traceable conversions. 

With the encouragement of good results, we devoted more resources and trust to WebFX for the project and continued improving overall. Our page is still sitting at the top of page one of Google for our most competitive keyword, with other keywords also seen benefitting. 

Our Ad Words campaigns are more under control and our budget seems to work well the heavy competition. We are paying attention to our page relevance for key terms and trying to decrease bounce rates.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

WebFX's tools for project management are top notch. A customer portal allows us to view leads, deliverables as scheduled, meeting notes, approve content, and more. All promised deliverables (written content and new pages, updates, answers to our questions) were always timely and nothing fell through the cracks. 

They always have been attentive to our concerns and respond with educating us about our choices and why they are important to help establish the right direction for us. Our goals as described from day one have always been held in context.

What did you find most impressive or unique about this company?

Their capacity to understand our business - what we produce and to who we advertise. This is more niche industrial search optimization and B2B, but their practices apply 100% towards the success and improvements of our website.

Are there any areas for improvement or something WebFX could have done differently?

Truly not.

BACKGROUND

Please describe your company and position.

I am the Owner of Merrimack Valley Psychological Associates

Describe what your company does in a single sentence.

We are a Mental Health Counseling Private Practice

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• To increase referrals
• To get our rebranded name out into the public sphere

SOLUTION

How did you find WebFX?

Online Search

Why did you select WebFX over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

WebFX has provided me with full service options. The redesigned my website, made it more optimal, improved overall SEO, added content, continue to update and write blog posts, design/write copy and post social media posts, grow our client base, put together ad campaigns, etc.

They have increased our new client contacts dramatically, ensuring we get a significantly larger amount of leads daily. Our practice has also grown significantly since we hired WebFX. We were a practice of 3, we are now a practice of 18 and still growing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased website traffic, significantly improved client referrals,more social media interactions, quick growth and scaling up.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team is easy to work with, friendly, and incredibly creative. They delivered everything on time (or sometimes, earlier than expected). They communicate very well and ensure myself and our growing team have everything we need. They are quick to respond and work with me to help us achieve our vision.

What was your primary form of communication with WebFX?

Virtual Meeting

What did you find most impressive or unique about this company?

The high quality service they provide while educating me on how they are doing it and why it is beneficial to me and my business. They always have a good reason and want me to understand why. Also, there is no arguing with their results. There team is professional, thoughtful, and creative and I owe much of my success to the team at WebFX.

Are there any areas for improvement or something WebFX could have done differently?

Not from my perspective

BACKGROUND

Please describe your company and position.

I am the Chief Marketing Officer of an education company

Describe what your company does in a single sentence.

We help families find the perfect PK-12 schools for their children.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Rank higher in searches for specific schools
• Rank higher in searches for enrollment solutions
• Link building

SOLUTION

How did you find WebFX?

Online Search

Why did you select WebFX over others?

• High ratings
• Pricing fit our budget

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a client of WebFX, I'm extremely satisfied with the results they delivered. They helped me rank higher in several keywords, which has resulted in increased traffic and revenue for my business. They also helped me build a higher authority score through their effective SEO strategies. Their team of experts created high-quality, engaging content that helped attract more visitors to my website and keep them engaged. 

Additionally, they earned valuable backlinks from other reputable websites, which has further improved my website's ranking and overall online presence. Overall, I highly recommend WebFX for anyone looking for a reliable and effective SEO company. They truly know what they're doing and have helped my business grow in ways I never thought possible.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We doubled our website authority score, as well as expanded our ranking in search terms, especially in specific school names.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They definitely deliver on time and are very responsive to needs, especially reporting that was needed to adjust strategy.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our contacts at the company have always been extremely knowledgeable and go above and beyond to fix issues on our website to reach our SEO goals.

Are there any areas for improvement or something WebFX could have done differently?

Not really. We really value their services.

BACKGROUND

Please describe your company and position.

I am the Marketing Coordinator of Stockwell International

Describe what your company does in a single sentence.

We are an international freight forwarder.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Brand Awareness
• Lead Generation
• SEO ranking

SOLUTION

How did you find WebFX?

Referral

Why did you select WebFX over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were expanding our business into the business and required SEO and Website development to establish ourselves in the market. WebFX were also enlisted to separate the US website from the multisite we previously had established. They also developed content for our website which was both informational and for SEO purposes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We received detailed monthly reports of our progress for each project, which easily outlined what was completed throughout the month, what was planned next and any adjustments they suggest for optimal improvement. Additionally, our accounts manager was very communicative and kept in contact with me and was extremely flexible to accommodate with the time difference between the US and Australia.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

After working with WebFX it is clear to see they prioritise their project management and also their customer service. Without fail, WebFX continued to meet timelines and deadlines with deliverables and allowed for time to be scheduled in for drafting, editing, feedback and more allowing for clear understanding from both parties. They met and exceeded my expectations for a provider in this industry.

What did you find most impressive or unique about this company?

The most impressive thing about WebFX was their Marketing platform that is custom to their business. This platform was beyond anything we have seen in Australia and allowed for a multitude of opportunity for us to gain vital information about our potential clientele. The most unique thing about this business, is not necessarily unique to the average business as it is a expectation.

The customer service was amazing, from our initial interaction to being paired with our accounts manager was smooth, enjoyable and just the upmost professional. We received better communication and prompt replies from our WebFX team who are in a different country and time zone than us, than we do with the external marketing company we engage with in Australia.

Are there any areas for improvement or something WebFX could have done differently?

Literally nothing. Not at anytime did I think, 'I wish WebFX would do this better', they simply are the best we've ever worked with.