Top Usability Testing Companies
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Undisclosed$25 - $49 / hr10 - 49Montevideo, UruguayServices provided
100% Application TestingFocus Areas
See all 21 projectsQAlified is a company specializing in UX/UI design services, focusing on user-centered and digital interface design. Reviews highlight their effective communication and thorough project management, with 100% of feedback noting successful identification and resolution of UX issues. Despite initial language challenges, QAlified swiftly adapted to client needs, ensuring a smooth collaboration.
Reviews mention Innovative
Clients describe QAlified as an innovative partner, consistently seeking new solutions and employing innovative approaches to software testing. One client noted their impressive experience and commitment to quality, stating, 'They are always looking for new solutions and innovative approaches.' Overall sentiment indicates a strong appreciation for QAlified's ability to integrate innovative practices into their QA processes, enhancing the quality of the software developed.-
QA & Software Testing for Software Development Company
5.0 Dec 22, 2020They have a lot of experience, much more than any other. They are always looking for new solutions and innovative approaches. QAlified is very honest with us, that’s something very valuable in our relationship.
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0 of 1 UX/UI Design reviews are 5 starsLess than $10,000 avg. project costRead 1 ReviewUX/UI Design PROJECT HIGHLIGHT
Web App UX for Lending Company
4.0 — After getting to know the internal system, QAlified worked on the UX of a web app. They identified problem areas and also advised on how to improve the product. Read moreWas this helpful?
Industry Experience
QAlified has demonstrated expertise across multiple industries, including healthcare, media, aviation, e-commerce, advertising, manufacturing, education, and government. Feedback highlights their strengths in quality assurance, automated testing, and their ability to adapt to client needs. Overall, clients commend their responsiveness, project management, and thorough testing processes, indicating a strong fit for organizations seeking reliable QA solutions in diverse sectors.
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Information technology IT Services Media Software Advertising & marketing Manufacturing Education Government RetailWas this helpful?
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$10,000+$150 - $199 / hr2 - 9Troy, MI
Services provided
10% UX/UI Design20% AI Development20% Custom Software Development +320% Mobile App Development20% Web Development10% Web DesignFocus Areas
25% Usability Testing50% UX Strategy25% User ResearchDigital Brain is a Troy, Michigan-based custom software development company. The team focuses on Custom Software Development and Artificial Intelligence.
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$1,000+$50 - $99 / hr2 - 9Mechanicsburg, PA
Services provided
10% UX/UI Design40% AI Development10% Graphic Design +410% Search Engine Optimization10% Social Media Marketing10% Web Design10% Web DevelopmentFocus Areas
25% Usability Testing50% User Research25% UX StrategyNuron Surge - A.I is an AI firm. Their small team is located in Mechanicsburg, Pennsylvania. Their team specializes in Artificial Intelligence and UX/UI Design.
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$1,000+$25 - $49 / hr2 - 9Dehiwala-Mount Lavinia, Sri Lanka
Services provided
10% UX/UI Design25% Marketing Strategy10% Advertising +910% Branding10% Digital Strategy5% Business Consulting5% Mobile & App Marketing5% Pay Per Click5% Search Engine Optimization5% Social Media Marketing5% Web Design5% Web DevelopmentFocus Areas
25% Usability Testing50% UX Strategy25% User ResearchLaunched in 2017, FUDGE is a Marketing Strategy company. Their services include Marketing Strategy and Advertising.
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$5,000+$50 - $99 / hr2 - 9London, England
Services provided
15% UX/UI Design15% Branding15% Graphic Design +515% Web Design10% Advertising10% Packaging Design10% Social Media Marketing10% Web DevelopmentFocus Areas
20% Usability Testing40% UX Strategy40% User ResearchSabotage Agency is a branding company. Their team is located in London, England. The firm provides Branding and Web Design.
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UndisclosedUndisclosed2 - 9Roodepoort, South Africa
Services provided
10% UX/UI Design10% Content Marketing10% Conversion Optimization +710% Digital Strategy10% Email Marketing10% Mobile & App Marketing10% Pay Per Click10% Search Engine Optimization10% Social Media Marketing10% Web DesignFocus Areas
25% Usability Testing50% UX Strategy25% User ResearchYmbued is a Digital Strategy company. Located in Roodepoort, South Africa, the firm was established in 2019. Their team focuses on Digital Strategy and Social Media Marketing.
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$5,000+$50 - $99 / hr2 - 9Gronau (Leine), Germany
Services provided
15% UX/UI Design25% E-Commerce Development15% Conversion Optimization +710% Web Design10% Web Development5% Branding5% Digital Strategy5% IT Strategy Consulting5% Market Research5% Marketing StrategyFocus Areas
20% Usability Testing50% UX Strategy30% User ResearchNetConsultiv is an e-commerce development company. The team is located in Gronau (Leine), Germany, and their services include E-Commerce Development and Conversion Optimization.
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UndisclosedUndisclosed2 - 9Agege, Nigeria
Services provided
10% UX/UI Design15% Search Engine Optimization10% E-Commerce Development +910% Low/No Code Development10% Mobile App Development10% Web Design10% Web Development5% Content Marketing5% Graphic Design5% Logo5% Pay Per Click5% Social Media MarketingFocus Areas
25% Usability Testing40% UX Strategy35% User ResearchBased in Agege, Nigeria, Voclain Tech is a web design agency. They focus on Web Design and Search Engine Optimization and were launched in 2021.
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$1,000+$25 - $49 / hr2 - 9Haifa, Israel
Services provided
20% UX/UI Design20% Branding20% Social Media Marketing +320% Web Development10% Low/No Code Development10% Web DesignFocus Areas
15% Usability Testing55% User Research30% UX StrategyBranding company UXEPIC DIGITAL AGENCY is based in Haifa, Israel. They focus on Branding and Social Media Marketing and were launched in 2020.
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Undisclosed$25 - $49 / hr2 - 9Košice, Slovakia
Services provided
10% UX/UI Design50% Web Development20% Mobile App Development +210% Low/No Code Development10% Web DesignFocus Areas
25% Usability Testing40% UX Strategy35% User ResearchG&G Studio is a website development firm. They specialize in Web Development and Web Design and are in Košice, Slovakia.
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$1,000+$25 - $49 / hr2 - 9Plano, TX
Services provided
10% UX/UI Design20% Product Design15% Digital Strategy +710% Content Marketing10% Low/No Code Development10% Mobile App Development10% Web Design5% AR/VR Development5% E-Commerce Development5% IoT DevelopmentFocus Areas
25% Usability Testing50% UX Strategy25% User ResearchQuantico XP is a Plano, Texas-based web design agency. Their services include Web Design and Product Design.
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$5,000+$25 - $49 / hr2 - 9Surat, India
Services provided
10% UX/UI Design40% Blockchain10% AR/VR Development +410% IT Managed Services10% Mobile App Development10% Web Design10% Web DevelopmentFocus Areas
25% Usability Testing50% UX Strategy25% User ResearchFoxCoder Infotech is a Blockchain company located in Surat, India. The team provides Blockchain and Web Design.
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$1,000+$25 - $49 / hr2 - 9
Services provided
10% UX/UI Design20% Digital Strategy20% Search Engine Optimization +420% Social Media Marketing10% Low/No Code Development10% Pay Per Click10% Web DevelopmentFocus Areas
25% Usability Testing50% UX Strategy25% User ResearchFounded in 2020, Intelly is a Digital Strategy company. Based in Toronto, Canada, the team provides Digital Strategy and Social Media Marketing.
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$1,000+< $25 / hr2 - 9
Services provided
10% UX/UI Design25% Email Marketing15% Social Media Marketing +510% Back Office Outsourcing10% Content Marketing10% Graphic Design10% Web Design10% Web DevelopmentFocus Areas
25% Usability Testing50% UX Strategy25% User ResearchEstablished in 2018, aBetterX is a small Dhaka, Bangladesh-based Email Marketing company. Their services include Email Marketing and Social Media Marketing.
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$1,000+< $25 / hr2 - 9
Services provided
10% UX/UI Design20% Branding20% Graphic Design +420% Web Development15% Custom Software Development10% Product Design5% Mobile App DevelopmentFocus Areas
25% Usability Testing40% UX Strategy35% User ResearchBrandroad Inc. Is a branding company. In Nairobi, Kenya, the agency was established in 2022. Their services include Branding and Graphic Design.
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$5,000+$50 - $99 / hr2 - 9Tétouan, Morocco
Services provided
10% UX/UI Design15% Web Design15% Web Development +125% Branding5% Content Marketing5% Conversion Optimization5% Custom Software Development5% Digital Strategy5% Email Marketing5% Graphic Design5% Logo5% Low/No Code Development5% Packaging Design5% Print Design5% Social Media MarketingFocus Areas
25% Usability Testing50% UX Strategy25% User ResearchFounded in 2022, Prozy Digital Solutions is a website development company. The team specializes in Web Development and Web Design.
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$1,000+$25 - $49 / hr2 - 9
Services provided
15% UX/UI Design15% Blockchain15% Low/No Code Development +515% Web Development10% Branding10% Mobile App Development10% Sports Marketing10% Web DesignFocus Areas
20% Usability Testing45% UX Strategy35% User Research128 Studio is a web development company based in Buenos Aires, Argentina. They provide Web Development and Web Design and were founded in 2022.
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Undisclosed$25 - $49 / hr2 - 9Sheffield, England
Services provided
15% UX/UI Design40% Web Design30% E-Commerce Development +210% Low/No Code Development5% Web DevelopmentFocus Areas
20% Usability Testing65% UX Strategy15% User ResearchKemetova LLC is a web design company headquartered in Hurghada, Egypt and Sheffield, England. The team provides Web Design and E-Commerce Development.
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$5,000+$200 - $300 / hr2 - 9Toronto, Canada
Services provided
10% UX/UI Design50% IT Strategy Consulting10% Mobile App Development +510% Product Design5% Custom Software Development5% Generative AI5% IT Staff Augmentation5% Web DevelopmentFocus Areas
25% Usability Testing40% User Research35% UX StrategyAgileCode Studio is an IT strategy consulting company. Their small team is based in Toronto, Canada and provides IT strategy consulting and UX/UI Design. The company was established in 2023.
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$10,000+$100 - $149 / hr2 - 9Federal Way, WA
Services provided
10% UX/UI Design20% Web Development19% Low/No Code Development +715% Search Engine Optimization10% Conversion Optimization10% Web Design5% Branding5% E-Commerce Development5% Logo1% Custom Software DevelopmentFocus Areas
25% Usability Testing50% UX Strategy25% User ResearchNeurian is a web development firm established in 2022. The agency focuses on Web Development and Search Engine Optimization.
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$1,000+$50 - $99 / hr2 - 9Brooklyn, NY
Services provided
10% UX/UI Design40% Web Design15% Product Design +510% Graphic Design10% Low/No Code Development5% Business Consulting5% Conversion Optimization5% LogoFocus Areas
25% Usability Testing40% User Research35% UX StrategyFounded in 2021, Toro Design Studio LLC is a web design company. Their team focuses on Web Design and Product Design.
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$1,000+$25 - $49 / hr2 - 9
Services provided
10% UX/UI Design20% Branding15% Advertising +715% Graphic Design10% Logo10% Web Design5% Commercial Printing5% Corporate Photography5% Packaging Design5% Print DesignFocus Areas
25% Usability Testing45% User Research30% UX StrategyGri Penguen Creative Studio is a branding agency. The team provides Branding and Advertising, and the agency is located in Tallinn, Estonia.
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Undisclosed< $25 / hr2 - 9Nairobi, Kenya
Services provided
10% UX/UI Design40% Web Design35% Web Development +210% Low/No Code Development5% IT Strategy ConsultingFocus Areas
25% Usability Testing50% UX Strategy25% User ResearchThe Web Design Lab is a web design agency. The Nairobi, Kenya-based company offers Web Design and Web Development.
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Undisclosed$50 - $99 / hr2 - 9
Services provided
15% UX/UI Design15% Branding10% IT Strategy Consulting +1110% Web Design5% Advertising5% Business Consulting5% Custom Software Development5% Digital Strategy5% E-Commerce Development5% Marketing Strategy5% Mobile & App Marketing5% Mobile App Development5% Social Media Marketing5% Web DevelopmentFocus Areas
20% Usability Testing60% UX Strategy20% User ResearchLaunched in 2022, 1045AM Digital Solutions is a branding agency. The team focuses on Branding and UX/UI Design.
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$10,000+$50 - $99 / hr2 - 9Timișoara, Romania
Services provided
10% UX/UI Design30% Branding30% Product Design +410% Web Design10% Web Development5% Video Marketing5% Video ProductionFocus Areas
25% Usability Testing40% UX Strategy35% User ResearchOrderIntended is a branding agency. Their team is headquartered in Timișoara, Romania and offers Branding and Product Design.
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$5,000+Undisclosed2 - 9
Services provided
10% UX/UI Design10% API Development10% Custom Software Development +810% Cybersecurity10% E-Commerce Development10% IT Managed Services10% Mobile App Development10% Web Design10% Web Development5% AI Development5% Application Management & SupportFocus Areas
25% Usability Testing60% UX Strategy15% User ResearchLaunched in 2023, CWM-Media LLC is a small web design agency. Their services include Web Design and UX/UI Design.
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$1,000+$50 - $99 / hr2 - 9
Services provided
10% UX/UI Design12% Low/No Code Development5% AR/VR Development +175% Affiliate Marketing5% Application Management & Support5% Business Consulting5% CRM Consulting and SI5% Content Moderation Services5% Data Annotation Services5% E-Commerce Development5% Graphic Design5% IT Managed Services5% IT Strategy Consulting5% Logo5% Mobile App Development5% Other Application Development5% Product Design1% Custom Software Development1% Web Design1% Web DevelopmentFocus Areas
25% Usability Testing40% UX Strategy35% User ResearchUser experience design company Azans-ai is located in Brighton and Hove, England and Karachi, Pakistan. They provide UX/UI Design and Affiliate Marketing.
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Undisclosed$25 - $49 / hr2 - 9
Services provided
10% UX/UI Design10% Branding10% Data Annotation Services +710% Digital Strategy10% Graphic Design10% Marketing Strategy10% Search Engine Optimization10% Social Media Marketing10% Web Design10% Web DevelopmentFocus Areas
25% Usability Testing50% UX Strategy25% User ResearchCodeciac, a branding firm, was established in 2022. The agency specializes in Branding and Marketing Strategy, and is small.
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$10,000+$100 - $149 / hr2 - 9
Services provided
15% UX/UI Design50% Web Design25% Web Development +110% Low/No Code DevelopmentFocus Areas
20% Usability Testing55% UX Strategy25% User ResearchEstablished in 2023, Weblab Zero is a small web design agency. Their team focuses on Web Design and Web Development.
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UndisclosedUndisclosed2 - 9
Services provided
15% UX/UI Design70% Web Design10% Low/No Code Development +15% Search Engine OptimizationFocus Areas
20% Usability Testing55% UX Strategy25% User ResearchEasyWeb is a web design company. They provide Web Design and UX/UI Design and are based in Abuja, Nigeria.
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$1,000+$50 - $99 / hr2 - 9Islamabad, Pakistan
Services provided
20% UX/UI Design30% Low/No Code Development30% Web Design +120% Web DevelopmentFocus Areas
15% Usability Testing45% User Research40% UX StrategyFramerfry | Design + No-code Experts is a web design company. The team provides Web Design and Low/No Code Development, and the agency is based in Islamabad, Pakistan.
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$10,000+$50 - $99 / hr2 - 9Prague, Czech Republic
Services provided
15% UX/UI Design55% Web Development30% Web DesignFocus Areas
20% Usability Testing60% UX Strategy20% User ResearchStudio bauhaus is a Prague, Czech Republic-based web development company. Founded in 2022, the team offers Web Development and Web Design.
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$10,000+$200 - $300 / hr2 - 9Kenmore, WA
Services provided
10% UX/UI Design40% Branding20% Digital Strategy +220% Logo10% Web DesignFocus Areas
25% Usability Testing50% UX Strategy25% User ResearchPredictabull® is a branding firm. The Kenmore, Washington-based company specializes in Branding and Digital Strategy.
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UndisclosedUndisclosed2 - 9
Services provided
10% UX/UI Design40% Branding40% Graphic Design +110% Web DesignFocus Areas
25% Usability Testing40% UX Strategy35% User ResearchSaqork Studio, a branding agency, is located in Tandlianwala, Pakistan. They specialize in Branding and Graphic Design.
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$25,000+$50 - $99 / hr10 - 49Budapest, Hungary
Services provided
15% UX/UI Design15% Enterprise App Modernization15% Product Design +710% Custom Software Development10% Mobile App Development10% Web Design10% Web Development5% AI Consulting5% API Development5% Generative AIFocus Areas
15% Usability Testing65% UX Strategy20% User ResearchEstablished in 2013, Zen Heads Kft. Is a web development company. Their services include Web Development and UX/UI Design.
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$10,000+$100 - $149 / hr10 - 49Baltimore, MD
Services provided
10% UX/UI Design60% Video Production20% AR/VR Development +25% Digital Strategy5% Social Media MarketingFocus Areas
20% Usability Testing60% UX Strategy20% User ResearchFounded in 2020, Onlife is a video production agency. The small team specializes in Video Production and AR/VR development.
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$1,000+< $25 / hr10 - 49New Delhi, India
Services provided
10% UX/UI Design30% Search Engine Optimization10% E-Commerce Development +510% Mobile App Development10% Pay Per Click10% Social Media Marketing10% Web Design10% Web DevelopmentFocus Areas
20% Usability Testing50% UX Strategy30% User ResearchSEO agency Digital Glyphs LLP is located in New Delhi, India. They focus on Search Engine Optimization and Social Media Marketing and were founded in 2017.
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$5,000+$50 - $99 / hr10 - 49Gent, Belgium
Services provided
10% UX/UI Design25% Custom Software Development25% Web Development +610% Application Testing10% Mobile App Development5% Application Management & Support5% Architectural Design5% Cloud Consulting & SI5% IT Strategy ConsultingFocus Areas
20% Usability Testing40% UX Strategy40% User ResearchEstablished in 2018, Yapla is a small Gent, Belgium-based software development firm. Their services include Custom Software Development and Web Development.
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Undisclosed$100 - $149 / hr10 - 49Abuja, Nigeria
Services provided
10% UX/UI Design20% Web Development10% Branding +610% Graphic Design10% Logo10% Other Design10% Print Design10% Search Engine Optimization10% Web DesignFocus Areas
20% Usability Testing60% UX Strategy20% User ResearchThirteen Eleven Technology & Design is a website development company founded in 2021. The agency offers Web Development and Branding, and is small.
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UndisclosedUndisclosed10 - 49
Services provided
20% UX/UI Design20% Web Development15% Search Engine Optimization +510% Low/No Code Development10% Mobile App Development10% Social Media Marketing10% Web Design5% BrandingFocus Areas
10% Usability Testing80% User Research10% UX StrategyTranscent Interactive developed a comprehensive website for FitnessNation using Figma, JavaScript, and React, transitioning from WordPress to meet client needs. The reviews highlight their professionalism, effective collaboration, and significant positive impact on the client's publicity, with no notable workflow issues.
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$5,000+$25 - $49 / hr10 - 49Islamabad, Pakistan
Services provided
10% UX/UI Design30% Web Development20% Blockchain +320% Mobile App Development10% Custom Software Development10% Low/No Code DevelopmentFocus Areas
20% Usability Testing45% UX Strategy35% User ResearchMehdi Technologies is a small website development firm. They specialize in Web Development and Mobile App Development and were established in 2021.
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$1,000+$25 - $49 / hr10 - 49Karachi, Pakistan
Services provided
10% UX/UI Design30% Web Development20% Logo +320% Web Design10% Low/No Code Development10% Mobile App DevelopmentFocus Areas
20% Usability Testing45% UX Strategy35% User ResearchCyberotix is a web design company. They are in Karachi, Pakistan and Karachi, Pakistan, and their services include Web Design and Web Development.
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$5,000+$25 - $49 / hr10 - 49Mississauga, Canada
Services provided
10% UX/UI Design15% Mobile App Development10% Custom Software Development +910% IoT Development10% Low/No Code Development10% Web Design10% Web Development5% AI Development5% Blockchain5% E-Commerce Development5% Product Design5% Wearable App DevelopmentFocus Areas
20% Usability Testing45% User Research35% UX StrategyEstablished in 2016, Startem is a custom software development firm. The firm offers Custom Software Development and Mobile App Development.
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$1,000+$25 - $49 / hr10 - 49
Services provided
10% UX/UI Design15% Packaging Design15% Product Design +815% Web Design10% Graphic Design10% Logo5% Ecommerce Marketing5% Email Marketing5% Mobile & App Marketing5% Product Marketing5% Social Media MarketingFocus Areas
20% Usability Testing60% UX Strategy20% User ResearchArtistic Logo is a web design agency. They were launched in 2015, and their services include Web Design and Product Design.
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$1,000+Undisclosed10 - 49Dhaka, Bangladesh
Services provided
10% UX/UI Design30% Product Design10% AR/VR Development +510% Business Consulting10% Digital Strategy10% Graphic Design10% Low/No Code Development10% Web DevelopmentFocus Areas
20% Usability Testing40% UX Strategy40% User ResearchProduct Design company MaximalDigitals was launched in 2022. The team focuses on Product Design and UX/UI Design.
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$5,000+$25 - $49 / hr10 - 49New York, NY
Services provided
10% UX/UI Design10% AR/VR Development10% Advertising +710% Branding10% Content Writing Services10% E-Commerce Development10% Logo10% Mobile App Development10% Video Production10% Web DevelopmentFocus Areas
20% Usability Testing40% UX Strategy40% User ResearchROVA is an Advertising company. Founded in 2019, the team offers Advertising and Branding. The agency is based in New York, New York.
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$5,000+$50 - $99 / hr10 - 49Ljubljana, Slovenia
Services provided
10% UX/UI Design50% E-Commerce Development10% Content Marketing +310% Digital Strategy10% Search Engine Optimization10% Social Media MarketingFocus Areas
10% Usability Testing80% UX Strategy10% User ResearchRenderspace, a small e-commerce development firm, is in Ljubljana, Slovenia. Their services include E-Commerce Development and Digital Strategy.
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$1,000+< $25 / hr10 - 49
Services provided
10% UX/UI Design70% Custom Software Development10% E-Commerce Development +110% Web DevelopmentFocus Areas
20% Usability Testing60% UX Strategy20% User ResearchAustechSystems, a custom software development firm, specializes in Custom Software Development and UX/UI Design. The firm is based in Marbella, Spain and Dnipro, Ukraine.
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$5,000+$25 - $49 / hr10 - 49
Services provided
10% UX/UI Design15% Mobile App Development15% Web Development +610% Content Marketing10% Custom Software Development10% Digital Strategy10% IT Staff Augmentation10% Social Media Marketing10% Web DesignFocus Areas
20% Usability Testing40% UX Strategy40% User ResearchWebsite development firm Staffnow is headquartered in Dubai, United Arab Emirates and Hyderabad, India. They offer Web Development and Mobile App Development and were launched in 2022.
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Undisclosed$50 - $99 / hr10 - 49
Services provided
10% UX/UI Design20% Email Marketing15% CRM Consulting and SI +615% Digital Strategy10% Branding10% Marketing Strategy10% Media Planning & Buying5% Advertising5% IT Strategy ConsultingFocus Areas
20% Usability Testing70% UX Strategy10% User ResearchBeynart is an Email Marketing company launched in 2021. The firm focuses on Email Marketing and Digital Strategy.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
10% UX/UI Design20% Branding19% Low/No Code Development +615% Graphic Design10% Logo10% Social Media Marketing10% Web Design5% Video Production1% Web DevelopmentFocus Areas
20% Usability Testing70% UX Strategy10% User ResearchTheon Marketing is a small Uxbridge, England-based branding agency. The team specializes in Branding and UX/UI Design.
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List of the Top Usability Testing Firms
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Usability Testing Agency FAQs
Looking for a usability testing agency but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a usability testing agency, from pricing and services to results and red flags.
Clutch identifies firms that ensure digital products are intuitive, accessible, and user-friendly through testing twice a year based on a proprietary methodology. The top usability testing agencies for Fall 2025 include:
Budgets vary widely based on different variables such as the project’s scope, methodology, and sample size. According to data gathered by our team at Clutch, the average cost of hiring a dedicated usability testing provider ranges between $100 – $200 per hour; but it depends from one project to another. For instance, a targeted remote user testing sprint can start around $5,000 – $10,000, while comprehensive, in-lab studies with multiple rounds may run $25,000 – $60,000+. Agencies also often bundle other services such as recruitment, incentives, and analysis into fixed-price packages, so clarify line items before signing.
Usability testing agencies focus on ensuring products perform seamlessly as intended. When you partner with these providers, you can rely on their end-to-end services and expertise, such as the following:
- Test planning and participant recruitment
- Moderated and unmoderated studies (i.e., desktop, mobile, in-app)
- Accessibility audits and heuristic reviews
- Eye-tracking, click-stream, and heat-map analysis
- Competitive benchmarking and A/B testing support
- Reporting, video highlight reels, and stakeholder workshops
Some firms also offer complementary UX research such as card sorting, tree testing, and persona development. When searching for the ideal usability testing partner, ensure they have a proven track record in the services you require.
A usability testing company evaluates how real users interact with your digital product—websites, apps, software, or prototypes—through structured sessions. Testers observe, record, and analyze user behavior to identify pain points, navigation issues, and accessibility barriers. These specialized firms then deliver a prioritized list of findings and recommendations, helping product teams refine design, improve conversions, and boost overall customer satisfaction.
User testing platforms provide the infrastructure for recording remote sessions, while an agency delivers end-to-end research strategy, expert moderation, deep analysis, and actionable recommendations. Many businesses use both: software for data capture and an agency for strategic interpretation.
- Match expertise to product type (e.g., mobile, SaaS, e-commerce).
- Review case studies and verified client testimonials on Clutch to assess the measurable impact of their work—higher conversions, lower support tickets, etc.
- Assess their recruitment network to ensure testers mirror your target audience.
- Confirm tools, security protocols, and data-handling practices meet your standards.
- Schedule a discovery call to gauge communication style and cultural fit; iterative research requires tight collaboration.
- Guaranteed results or “one-size-fits-all” testing approach
- Limited or unclear participant recruitment methods
- Overreliance on automated tools without qualitative insight
- Lack of transparent pricing or unwillingness to share sample reports
- Minimal post-test support—findings should translate into actionable design changes
- How do you recruit and screen participants to match our personas?
- Which testing methodologies do you recommend for our goals—and why?
- What deliverables will we receive (e.g., raw recordings, highlight reels, prioritized roadmap)?
- How do you measure the success of a test and track improvements over time?
- Can you share example reports or client references in our industry?
- What is the timeline from kickoff to final presentation, and who will be our primary contact?
Specialized agencies bring seasoned UX researchers, proven processes, and diverse participant panels, reducing bias and accelerating insights. They also handle logistics—recruitment, incentives, and equipment—so your product team can focus on implementation.
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