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Top BPO Companies in Birmingham

Ratings Updated: September 18, 2026
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1 Leaders 9 Contenders

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10 Companies

Country: United States
State: Alabama
City: Birmingham

List of the Top Birmingham BPO Services

  • Featured

    What are Featured Providers?

    Unity Communications Logotype

    Unity Communications

    4.9 44 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Birmingham, United States

    Services provided

    25% Back Office Outsourcing
    20% Employer of Record (EOR) Services
    15% Customer Service Outsourcing +4 services
    10% Call Center Services
    10% HR Outsourcing
    10% Recruitment Process Outsourcing
    10% Sales Outsourcing

    Unity Communications is a business process outsourcing (BPO) company, offering services such as customer support, billing management, and data processing. Across various reviews, 90% of clients praised their professionalism, responsiveness, and the quality of communication, while occasional feedback highlighted areas for improvement in candidate matching and quality evaluation. Overall, 100% of reviewers noted a positive impact on their operations, emphasizing Unity's ability to integrate seamlessly into workflow systems.

    See all 44 projects

    Reviews mention Timely

    Overall, client sentiment regarding Unity Communications' timeliness is overwhelmingly positive. Clients consistently highlight their ability to deliver tasks on time and respond promptly to needs. For instance, one client mentioned that Unity's team is 'always on time and follows up when needed,' while another noted their 'timely escalation and resolution of customer issues.' This commitment to timeliness has contributed to enhanced customer satisfaction and operational efficiency across various projects.
    • Content Writing Services for Inbound Marketing & IT Company
      5.0 Mar 11, 2024

      Their project management is top-notch. They maintain their professionalism throughout, while their punctuality is also noteworthy.

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    • Bookkeeping & Accounting for Import & Distribution Company
      5.0 Sep 5, 2023

      They’re timely and responsive. On top of that, their services are more cost-effective than comparable Canadian companies.

      Read Full Review
    • BPO for Online Media Company
      5.0 Sep 5, 2023

      Unity always delivers on time and on budget. We set specific measurable KPIs on a weekly basis. Each Monday we get a detailed report on all the work done, current project status, and forecasted support requests for the upcoming week.

      Read Full Review
    • Back Office Services for Telecommunications Company
      5.0 Jan 30, 2020

      They process things accurately and in a timely manner, which is why I continue to rely on them. They’re vocal about deadlines and always manage to meet them.

      Read Full Review
    • Data Entry & Processing for Toxicology Laboratory
      4.5 Feb 25, 2025

      Delivery has been accurate and consistent, with managerial oversight throughout each month to ensure quality remains consistent. Responses to any needs have been swift and accurate. Maintaining daily TAT, high level of accuracy, clear communications.

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    Industry Experience

    Unity Communications has demonstrated expertise across various sectors, notably in Medical, Telecommunications, and Other Industries. Feedback highlights their strengths in customer support, billing management, and data processing. Clients in the Medical sector appreciated their role in maintaining consistent revenue through effective account management. In Telecommunications, their teams excel at handling technical support and sales operations, resulting in improved customer satisfaction. Overall, Unity Communications is well-suited for organizations seeking reliable outsourcing solutions in healthcare, telecom, and diverse other fields.

    Read All Reviews

    Select Industry to see insights

    Wellness & Fitness Healthcare Consumer Products Telecommunications Software Information technology Supply Chain, Logistics, and Transport Agriculture Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting IT Services Education Other industries Other Industry

    Average Project Cost Breakdown

    $10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

    What Clients Have Said

    Client feedback highlights Unity Communications as a cost-effective solution that delivers strong value for money. Many clients noted their pricing aligns well with budgetary constraints and the quality of service exceeds expectations. For instance, one client emphasized that Unity's bookkeeping services were more effective and efficient than local alternatives, while another mentioned achieving significant improvements in customer satisfaction and operational efficiency at a competitive cost. Overall, the sentiment is overwhelmingly positive regarding the balance between cost and service quality.
    Read All Reviews

    View projects from:

    United States (34) Australia (1) Canada (1) Ireland (1)
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    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Birmingham, United States

    Services provided

    25% Customer Service Outsourcing
    20% Call Center Services
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

    See all 28 projects

    Reviews mention Dedicated

    Clients consistently highlighted Hugo's dedication to excellence and responsive project management. One client noted their 'exemplary' management skills, emphasizing timely deliveries and effective communication. Another remarked on Hugo's commitment to social impact, particularly in building remote support teams in black communities. This focus on quality and community engagement has garnered a positive overall sentiment, with clients appreciating Hugo's flexibility and proactive approach to meeting their evolving needs.
    • Digital Marketing, SMM & SEO for Software Solutions Company
      5.0 Dec 8, 2023

      Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution. In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded. Their commitment to delivering items on time and their responsiveness to our evolving needs underscored the effectiveness of their project management approach, fostering a collaborative and productive partnership.

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    • Digital Marketing, SMM & SEO for Software Solutions Company
      5.0 Dec 8, 2023

      What stood out most about Hugo was their unique commitment to building high-performance remote client support teams in black communities, fostering a more nuanced and less biased approach to customer support, marketplace operations, and content moderation. This distinctive focus on social impact, coupled with their dedication to excellence, was particularly impressive. Hugo's 10,000 hours of expertise showcased their dedication to perfecting their craft, and their strategic workforce distribution across English, French, and Portuguese Africa highlighted a commitment to global inclusivity. The company's unwavering dedication to doing good work and making a positive impact in diverse communities made them stand out in the industry.

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    Industry Experience

    Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.

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    Select Industry to see insights

    Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
    Read All Reviews

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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    Top Customer Service Logotype

    Top Customer Service

    5.0 68 reviews
    Verified
    $1,000+
    Undisclosed
    250 - 999
    Serves Birmingham, United States

    Services provided

    55% Customer Service Outsourcing
    15% Data Annotation Services
    10% Back Office Outsourcing +2 services
    10% Call Center Services
    10% Content Moderation Services

    Top Customer Service is a company specializing in customer support and content writing services. Across various businesses, from digital marketing to auto detailing and construction, they received overwhelmingly positive feedback, with over 90% of clients praising their professionalism, effective communication, and ability to enhance customer interaction. Notably, 80% of reviewers highlighted their responsiveness and brand representation, underlining their commitment to client satisfaction and operational improvement.

    See all 68 projects

    Reviews mention Transparent

    The feedback regarding transparency is overwhelmingly positive, highlighting Top Customer Service's organized project management and clear communication. Clients noted that weekly progress meetings ensured a transparent workflow, with all deliverables consistently meeting deadlines. One client remarked on their responsiveness and adaptability, praising how quickly they incorporated feedback. While they suggested improvements in documentation, the overall sentiment underscores a strong commitment to transparent practices throughout the project.
    • Customer Support Portal Dev & Design for Appliance Repair Co
      5.0 Dec 6, 2025

      Project management was very organized. Top Customer Service provided a clear timeline and milestone schedule, and each deliverable was delivered on or before the agreed deadlines. Weekly progress meetings helped keep things transparent.

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    Industry Experience

    Top Customer Service has demonstrated strong expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients consistently report improved communication, reduced missed calls, and enhanced customer satisfaction due to their professional handling of inquiries and support tasks. Feedback highlights their adaptability to specific industry needs and effective project management, indicating strong performance in delivering timely and reliable service. Potential clients in these sectors can expect substantial improvements in customer interactions and operational efficiency when partnering with Top Customer Service.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

    Average Project Cost Breakdown

    $10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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    More responsive than most other service providers

    Top Customer Service is very responsive

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    TDCX Logotype

    TDCX

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    Serves Birmingham, United States

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Business Consulting +2 services
    10% Call Center Services
    10% Content Moderation Services

    TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

    See all 12 projects

    Reviews mention Easy to work with

    Clients consistently highlight TDCX's ease of collaboration, noting their dedication, flexibility, and responsiveness. One client praised the managers for being 'very easy to work with,' emphasizing trust and alignment in their partnership. The Operations manager was commended for being accessible and quick to respond to inquiries, further enhancing the collaborative experience. Overall, the sentiment reflects a strong appreciation for TDCX's supportive approach and commitment to their clients' growth.
    • BPO Services for E-Commerce Company
      5.0 Mar 31, 2022

      The managers are very easy to work with, there is alignment and also trust between us. The Operations manager is very easy to reach and fast in response. In addition, the Operations manager is very open to ideas and collaboration to improve performance for both the team's well-being and business needs.

      Read Full Review
    Read All Reviews

    Industry Experience

    TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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    View projects from:

    Singapore (7) Germany (1) Spain (1) United States (1)
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  • Lambent Marketing Logotype

    5.0 4 reviews
    Undisclosed
    < $25 / hr
    10 - 49
    Birmingham, AL

    Services provided

    20% Back Office Outsourcing
    20% Content Marketing
    15% Customer Service Outsourcing +4 services
    15% Search Engine Optimization
    10% Business Consulting
    10% Call Center Services
    10% Social Media Marketing

    Lambent Outsourcing is a versatile consulting firm that specializes in branding, website design, marketing strategy, and back-office operations. The company is highly regarded for its ability to understand client needs, seamless project management, and innovative solutions. With 100% of reviewers expressing satisfaction and highlighting their expertise and collaborative approach, Lambent consistently impresses clients with quality deliverables and a broad range of services.

    See all 4 projects

    Reviews mention Communicative

    Lambent Outsourcing has received positive feedback regarding their communicative approach. Clients highlighted their ability to listen and adapt to project needs, ensuring seamless collaboration. One client noted, 'Communication is very good, with presentations and discussions done via video calls.' Another emphasized, 'It’s easy to communicate with Lambent, and our team can reach out to them quickly whenever we have issues or questions.' Overall, the sentiment reflects strong satisfaction with their communication practices.
    • Web Design for Consulting Company
      5.0 Nov 15, 2021

      They have always delivered on time and when needed, pulled out the stops when I have needed something produced quickly. Communication is very good, with presentations and discussions done via video calls.

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    • Marketing, SEO & Advertising Services for BPO Company
      5.0 Jun 28, 2021

      Their team handles all the inbound traffic well, discusses marketing strategies, provides updates, and aligns well with our business development processes. To communicate, we have weekly or bi-weekly meetings via Zoom or Google Hangouts. We also communicate through email.

      Read Full Review
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    Industry Experience

    Lambent Outsourcing has demonstrated significant expertise across multiple industries, including Consulting, Financial Services, and Telecommunications. Clients have praised their ability to understand unique business needs, deliver creative solutions, and provide seamless project management. The overall sentiment is overwhelmingly positive, with particular strengths noted in brand development, back-office operations, and marketing strategies. Companies in need of comprehensive business consulting, financial services, or marketing solutions are likely to find Lambent a suitable partner.

    Read All Reviews

    Select Industry to see insights

    Consulting Financial services Telecommunications

    Average Project Cost Breakdown

    $200,000 to $999,999 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently commend Lambent Outsourcing for offering high-quality services at competitive prices, providing notable value for money. One client highlighted their ability to deliver tailored solutions that significantly advanced their business image and branding. Another emphasized the impressive continuity and expertise of the team, which enhanced project outcomes without incurring excessive costs. Overall, feedback reflects a strong satisfaction with the cost-to-value ratio, indicating that clients feel they receive substantial returns on their investments.
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    View projects from:

    United States (2) Mexico (1) Philippines (1)
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  • JL Morgan & Associates, Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Birmingham, AL

    Services provided

    100% Call Center Services

    Call center service JL Morgan & Associates, Inc. Is headquartered in Birmingham, Alabama. They offer Call Center Services.

    Read more
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  • Gas Pos Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Vestavia Hills, AL

    Services provided

    30% Custom Software Development
    20% Back Office Outsourcing
    20% IT Managed Services +3 services
    10% Accounting
    10% Cloud Consulting & SI
    10% Market Research

    Custom software development company Gas Pos was established in 2016. The firm provides Custom Software Development and IT managed services, and is small.

    Read more
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  • SearchExpress Document Management Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Hoover, AL

    Services provided

    40% Document Digitization & Management
    20% AI Consulting
    20% AI Development +1 service
    20% ERP Consulting and SI

    SearchExpress Document Management is a Document Digitization & Management company. The Hoover, Alabama-based team focuses on Document Digitization & Management and ERP consulting and SI.

    Read more
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  • Obsurvus Solutions Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    McCalla, AL

    Services provided

    35% Business Consulting
    35% Call Center Services
    30% Back Office Outsourcing

    Obsurvus Solutions is a Business Consulting company. They are located in McCalla, Alabama and have small team. Their services include Business Consulting and Call Center Services.

    Read more
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  • Lawyers Writing for Lawyers Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Birmingham, AL

    Services provided

    20% Content Marketing
    20% Social Media Marketing
    15% Content Writing Services +3 services
    15% Email Marketing
    15% Public Relations
    15% Sales Outsourcing

    Based in Birmingham, Alabama, Lawyers Writing for Lawyers is a small social media marketing firm. Their services include Social Media Marketing and Content Marketing.

    Read more
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  • DLS Medical Billing and Coding LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Goodwater, AL

    Services provided

    60% Back Office Outsourcing
    20% Business Consulting
    20% Corporate Training & Coaching

    DLS Medical Billing and Coding LLC is a Back Office Outsourcing company. They were launched in 2018, and their services include Back Office Outsourcing and Business Consulting.

    Read more
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  • ibml Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Irondale, AL

    Services provided

    100% Back Office Outsourcing

    Ibml, a Back Office Outsourcing company, is based in Irondale, Alabama and Irondale, Alabama. They offer Back Office Outsourcing.

    Read more

    Irondale, AL

    2750 Crestwood Blvd.
    Irondale, AL 35210

    201 - 250

    +1 (205) 956.4071

    Irondale, AL

    475 25th St S
    Irondale, AL 35210

    See All Locations (4)
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  • The Legacy Connection Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Tuscaloosa, AL

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    The Legacy Connection is a call center service headquartered in Tuscaloosa, Alabama. The team provides Call Center Services and Customer Service Outsourcing.

    Read more
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  • Alabama 811 Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Fultondale, AL

    Services provided

    100% Call Center Services

    Alabama 811 is an answering service company. Founded in 1975, their team offers Call Center Services.

    Read more
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1 Lambent Marketing

List of the Top 1 Birmingham BPO Services

  1. Lambent Marketing Logotype

    Lambent Marketing

    Undisclosed
    < $25 / hr
    10 - 49
    Birmingham, AL

    Ability to deliver

    26.4/40.0
    16.2/20 Reviews
    5.9/10 Clients & Experience
    4.3/10 Market Presence

    Service focus

    45% Back Office Outsourcing
    55% Other
    View Profile Visit Website
  2. JL Morgan & Associates, Inc. Logotype

    JL Morgan & Associates, Inc.

    Undisclosed
    Undisclosed
    50 - 249
    Birmingham, AL

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  3. Gas Pos Logotype

    Gas Pos

    Undisclosed
    Undisclosed
    10 - 49
    Vestavia Hills, AL

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Back Office Outsourcing
    80% Other
    View Profile Visit Website
  4. SearchExpress Document Management Logotype

    SearchExpress Document Management

    Undisclosed
    Undisclosed
    2 - 9
    Hoover, AL

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    40% Back Office Outsourcing
    60% Other
    View Profile Visit Website
  5. Obsurvus Solutions Logotype

    Obsurvus Solutions

    Undisclosed
    Undisclosed
    2 - 9
    McCalla, AL

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    65% Back Office Outsourcing
    35% Other
    View Profile Visit Website
  6. Lawyers Writing for Lawyers Logotype

    Lawyers Writing for Lawyers

    Undisclosed
    Undisclosed
    2 - 9
    Birmingham, AL

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    15% Back Office Outsourcing
    85% Other
    View Profile Visit Website
  7. DLS Medical Billing and Coding LLC Logotype

    DLS Medical Billing and Coding LLC

    Undisclosed
    Undisclosed
    2 - 9
    Goodwater, AL

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    60% Back Office Outsourcing
    40% Other
    View Profile Visit Website
  8. ibml Logotype

    ibml

    Undisclosed
    Undisclosed
    250 - 999
    Irondale, AL

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  9. The Legacy Connection Logotype

    The Legacy Connection

    Undisclosed
    Undisclosed
    10 - 49
    Tuscaloosa, AL

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  10. Alabama 811 Logotype

    Alabama 811

    Undisclosed
    Undisclosed
    10 - 49
    Fultondale, AL

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website

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