Top BPO Companies in Dallas

Ratings Updated: September 18, 2026

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202 Companies

Country: United States

State: Texas

City: Dallas

List of the Top Dallas BPO Services

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What are Featured Providers?
ROI CX Solutions

4.8 4 reviews

Verified

$50,000+

Undisclosed

1,000 - 9,999

Serves Dallas, TX

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +4 services

15% Finance & Accounting Outsourcing (FAO)

10% Content Moderation Services

10% Data Annotation Services

5% HR Outsourcing

ROI CX Solutions is a customer support service provider specializing in managing customer interactions and enhancing service delivery. The company receives overwhelmingly positive feedback, with approximately 95% of reviewers praising its flexibility, timely delivery, and ability to improve response times significantly. Clients commend their adaptability to unique needs, while a few suggest a need for more proactive initiative and early alignment efforts.

See all 4 projects
Reviews mention Creative
Clients have consistently praised ROI CX Solutions for their creative approach in adapting to unique support needs and enhancing user experience. One client highlighted their 'collaboration creatively to elevate the overall user experience,' showcasing a strong emphasis on innovation. Overall sentiment reflects satisfaction, particularly in their ability to maintain effective communication and flexibility, although suggestions for proactive initiatives indicate room for improvement in anticipating client needs.

Call Center Services for Software Dev Company

4.5 Feb 25, 2026

ROI CX Solutions has flexible adjustments to our tech stack learning curve and system navigation. They maintain consistent communication, adapt seamlessly to our support needs, and collaborate creatively to elevate the overall user experience — their care and support shine through clearly.
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Industry Experience

ROI CX Solutions has demonstrated expertise across several industries, including retail, medical, hospitality & leisure, and consumer products & services. Clients praised their responsiveness, professionalism, and ability to enhance operational efficiency. In retail, they excelled in issue resolution and communication. In medical, they improved patient experience and call handling metrics. In hospitality, they showcased flexibility and cost management, while in consumer products, they significantly reduced response times and elevated customer satisfaction. Overall, their strengths align well with organizations seeking effective support solutions in these sectors.
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Hospitality & leisure Retail

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight ROI CX Solutions' competitive pricing and strong value for money. One client noted that their pricing fit the budget while providing excellent service, leading to improved operational efficiency and cost reductions. Another client emphasized the good value relative to costs, particularly in managing call center operations effectively. Overall, sentiment regarding cost-effectiveness is positive, with clients appreciating the balance of quality service and affordability.
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Austin, Texas (1) Dallas, Texas (1) Shiner, United States (1)

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Hugo Inc.

5.0 28 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Serves Dallas, TX

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Dedicated
Clients consistently highlighted Hugo's dedication to excellence and responsive project management. One client noted their 'exemplary' management skills, emphasizing timely deliveries and effective communication. Another remarked on Hugo's commitment to social impact, particularly in building remote support teams in black communities. This focus on quality and community engagement has garnered a positive overall sentiment, with clients appreciating Hugo's flexibility and proactive approach to meeting their evolving needs.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution. In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded. Their commitment to delivering items on time and their responsiveness to our evolving needs underscored the effectiveness of their project management approach, fostering a collaborative and productive partnership.
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Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

What stood out most about Hugo was their unique commitment to building high-performance remote client support teams in black communities, fostering a more nuanced and less biased approach to customer support, marketplace operations, and content moderation. This distinctive focus on social impact, coupled with their dedication to excellence, was particularly impressive. Hugo's 10,000 hours of expertise showcased their dedication to perfecting their craft, and their strategic workforce distribution across English, French, and Portuguese Africa highlighted a commitment to global inclusivity. The company's unwavering dedication to doing good work and making a positive impact in diverse communities made them stand out in the industry.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Top Customer Service

5.0 68 reviews

Verified

$1,000+

Undisclosed

250 - 999

Serves Dallas, TX

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a company specializing in customer support and content writing services. Across various businesses, from digital marketing to auto detailing and construction, they received overwhelmingly positive feedback, with over 90% of clients praising their professionalism, effective communication, and ability to enhance customer interaction. Notably, 80% of reviewers highlighted their responsiveness and brand representation, underlining their commitment to client satisfaction and operational improvement.

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Industry Experience

Top Customer Service has demonstrated strong expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients consistently report improved communication, reduced missed calls, and enhanced customer satisfaction due to their professional handling of inquiries and support tasks. Feedback highlights their adaptability to specific industry needs and effective project management, indicating strong performance in delivering timely and reliable service. Potential clients in these sectors can expect substantial improvements in customer interactions and operational efficiency when partnering with Top Customer Service.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (18) Canada (13) France (1)

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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves Dallas, TX

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Collaborative
Client feedback highlights TDCX's strong collaborative approach, emphasizing their partnership mentality and responsiveness to challenges. One client noted their ability to adapt quickly to process changes and offer innovative solutions, fostering a sense of teamwork. Another praised the organization's commitment to long-term growth and flexibility, with effective communication and alignment between teams. Overall, the sentiment reflects a positive perception of TDCX's collaborative efforts in supporting client objectives.

Call Center Services for Global Social Media Company

5.0 May 17, 2022

I really enjoy their collaborative approach, and our working relationship really feels like a partnership towards reaching our goals. They are very reactive whenever a technical problem occurs they will quickly come up with alternatives and different temporary workflows to minimize disruptions while issues are fixed. Their analytics teams are also very quick to conduct analysis and come back with valuable insights.
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BPO Services for E-Commerce Company

5.0 Mar 31, 2022

We have weekly syncs and our action items are well-managed over a tracker. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. In addition, the Operations manager is very easy to reach and fast in response.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Digital Web Geeks

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Fort Worth, TX

Services provided

40% Search Engine Optimization

30% Sales Outsourcing

30% Web Design

Digital Web Geeks, a SEO company, is in Fort Worth, Texas. They specialize in Search Engine Optimization and Web Design and were founded in 2011.
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Dallas Web Studios

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Dallas, TX

Services provided

20% Back Office Outsourcing

20% Content Writing Services

20% Search Engine Optimization +3 services

20% Web Design

10% Pay Per Click

10% Video Production

In Dallas, Texas, Dallas Web Studios is a small SEO agency. The team focuses on Search Engine Optimization and Web Design.
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Market presence
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 memoryBlue

2 Task Virtual

3 Relay Human Cloud

4 Afrishore BPO

5 Exela (formerly SourceHOV)

6 BorderlessMind

7 Kore BPO

8 REVMAVENS

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 8 Dallas BPO Services

memoryBlue

$5,000+

Undisclosed

250 - 999

Dallas, TX

Ability to deliver

28.3/40.0

15/20 Reviews

8.4/10 Clients & Experience

4.9/10 Market Presence

Service focus

40% Back Office Outsourcing

60% Other

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Task Virtual

$1,000+

< $25 / hr

50 - 249

Dallas, TX

Ability to deliver

24.3/40.0

16.4/20 Reviews

2.2/10 Clients & Experience

5.6/10 Market Presence

Service focus

70% Back Office Outsourcing

30% Other

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Relay Human Cloud

Undisclosed

< $25 / hr

250 - 999

Dallas, TX

Ability to deliver

22.2/40.0

16.8/20 Reviews

5.4/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Afrishore BPO

$5,000+

< $25 / hr

1,000 - 9,999

Dallas, TX

Ability to deliver

17.2/40.0

17.2/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

85% Back Office Outsourcing

15% Other

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Exela (formerly SourceHOV)

$1,000+

< $25 / hr

10,000+

Irving, TX

Ability to deliver

14.6/40.0

14.6/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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BorderlessMind

$1,000+

< $25 / hr

10 - 49

Dallas, TX

Ability to deliver

27.9/40.0

15.6/20 Reviews

6.9/10 Clients & Experience

5.5/10 Market Presence

Service focus

15% Back Office Outsourcing

85% Other

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Kore BPO

$1,000+

< $25 / hr

10 - 49

Dallas, TX

Ability to deliver

20.2/40.0

16.6/20 Reviews

3.6/10 Clients & Experience

0/10 Market Presence

Service focus

50% Back Office Outsourcing

50% Other

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REVMAVENS

$1,000+

< $25 / hr

50 - 249

Carrollton, TX

Ability to deliver

19.3/40.0

14.6/20 Reviews

0.7/10 Clients & Experience

4/10 Market Presence

Service focus

40% Back Office Outsourcing

60% Other

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Telvista

Undisclosed

Undisclosed

1,000 - 9,999

Farmers Branch, TX

Ability to deliver

5.1/40.0

0/20 Reviews

0/10 Clients & Experience

5.1/10 Market Presence

Service focus

75% Back Office Outsourcing

25% Other

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SupportNinja

Undisclosed

Undisclosed

1,000 - 9,999

Dallas, TX

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

5/10 Market Presence

Service focus

100% Back Office Outsourcing

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BookkeeperLive

$1,000+

Undisclosed

10 - 49

Dallas, TX

Ability to deliver

21.1/40.0

16.4/20 Reviews

0/10 Clients & Experience

4.7/10 Market Presence

Service focus

20% Back Office Outsourcing

80% Other

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Etech

$1,000+

< $25 / hr

1,000 - 9,999

Dallas, TX

Ability to deliver

4.3/40.0

0/20 Reviews

0/10 Clients & Experience

4.3/10 Market Presence

Service focus

100% Back Office Outsourcing

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Maxamy

$1,000+

$200 - $300 / hr

2 - 9

Dallas, TX

Ability to deliver

22.5/40.0

16.2/20 Reviews

3.3/10 Clients & Experience

3/10 Market Presence

Service focus

10% Back Office Outsourcing

90% Other

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Crystalised Outsprint

Undisclosed

< $25 / hr

50 - 249

Dallas, TX

Ability to deliver

8.4/40.0

0/20 Reviews

8.4/10 Clients & Experience

0/10 Market Presence

Service focus

70% Back Office Outsourcing

30% Other

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KORE RPO

Undisclosed

Undisclosed

10 - 49

Dallas, TX

Ability to deliver

17.8/40.0

17.8/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Back Office Outsourcing

75% Other

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Tucker, Albin & Associates

$1,000+

< $25 / hr

50 - 249

Richardson, TX

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Pine Healthcare Pvt Ltd

Undisclosed

< $25 / hr

50 - 249

Dallas, TX

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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SkyLight Global

Undisclosed

Undisclosed

1,000 - 9,999

Dallas, TX

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

45% Back Office Outsourcing

55% Other

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HiOperator

Undisclosed

Undisclosed

250 - 999

Dallas, TX

Ability to deliver

7.2/40.0

0/20 Reviews

2.3/10 Clients & Experience

4.9/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

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Choice Specialists

$1,000+

$25 - $49 / hr

1,000 - 9,999

Dallas, TX

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

40% Back Office Outsourcing

60% Other

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Digital Mailroom (DMR)

Undisclosed

Undisclosed

1,000 - 9,999

Irving, TX

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

40% Back Office Outsourcing

60% Other

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Invensis Inc

$1,000+

< $25 / hr

1,000 - 9,999

Lewisville, TX

Ability to deliver

28.5/40.0

15.6/20 Reviews

7.4/10 Clients & Experience

5.5/10 Market Presence

Service focus

25% Back Office Outsourcing

75% Other

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AST LLC

Undisclosed

Undisclosed

250 - 999

Dallas, TX

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Back Office Outsourcing

50% Other

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