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Top BPO Companies in Rochester

Ratings Updated: September 18, 2026

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Unity Communications

4.9 44 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Rochester, NY

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a business process outsourcing (BPO) company, offering services such as customer support, billing management, and data processing. Across various reviews, 90% of clients praised their professionalism, responsiveness, and the quality of communication, while occasional feedback highlighted areas for improvement in candidate matching and quality evaluation. Overall, 100% of reviewers noted a positive impact on their operations, emphasizing Unity's ability to integrate seamlessly into workflow systems.

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Industry Experience

Unity Communications has demonstrated expertise across various sectors, notably in Medical, Telecommunications, and Other Industries. Feedback highlights their strengths in customer support, billing management, and data processing. Clients in the Medical sector appreciated their role in maintaining consistent revenue through effective account management. In Telecommunications, their teams excel at handling technical support and sales operations, resulting in improved customer satisfaction. Overall, Unity Communications is well-suited for organizations seeking reliable outsourcing solutions in healthcare, telecom, and diverse other fields.
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Wellness & Fitness Healthcare Consumer Products Telecommunications Software Information technology Supply Chain, Logistics, and Transport Agriculture Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting IT Services Education Other industries Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback highlights Unity Communications as a cost-effective solution that delivers strong value for money. Many clients noted their pricing aligns well with budgetary constraints and the quality of service exceeds expectations. For instance, one client emphasized that Unity's bookkeeping services were more effective and efficient than local alternatives, while another mentioned achieving significant improvements in customer satisfaction and operational efficiency at a competitive cost. Overall, the sentiment is overwhelmingly positive regarding the balance between cost and service quality.
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United States (34) Australia (1) Canada (1) Ireland (1)

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Hugo Inc.

5.0 28 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Serves Rochester, NY

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Dedicated
Clients consistently highlighted Hugo's dedication to excellence and responsive project management. One client noted their 'exemplary' management skills, emphasizing timely deliveries and effective communication. Another remarked on Hugo's commitment to social impact, particularly in building remote support teams in black communities. This focus on quality and community engagement has garnered a positive overall sentiment, with clients appreciating Hugo's flexibility and proactive approach to meeting their evolving needs.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution. In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded. Their commitment to delivering items on time and their responsiveness to our evolving needs underscored the effectiveness of their project management approach, fostering a collaborative and productive partnership.
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Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

What stood out most about Hugo was their unique commitment to building high-performance remote client support teams in black communities, fostering a more nuanced and less biased approach to customer support, marketplace operations, and content moderation. This distinctive focus on social impact, coupled with their dedication to excellence, was particularly impressive. Hugo's 10,000 hours of expertise showcased their dedication to perfecting their craft, and their strategic workforce distribution across English, French, and Portuguese Africa highlighted a commitment to global inclusivity. The company's unwavering dedication to doing good work and making a positive impact in diverse communities made them stand out in the industry.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Top Customer Service

5.0 68 reviews

Verified

$1,000+

Undisclosed

250 - 999

Serves Rochester, NY

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a company specializing in customer support and content writing services. Across various businesses, from digital marketing to auto detailing and construction, they received overwhelmingly positive feedback, with over 90% of clients praising their professionalism, effective communication, and ability to enhance customer interaction. Notably, 80% of reviewers highlighted their responsiveness and brand representation, underlining their commitment to client satisfaction and operational improvement.

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Reviews mention Flexible
Clients consistently praised the company's flexibility in adapting to changing priorities and workflows. One client noted their ability to quickly implement changes, stating they were 'responsive, flexible, and always willing to adjust based on customer demands.' Another highlighted their team's capacity to learn industry-specific terminology, emphasizing that such flexibility is 'hard to find but highly precious in the IT industry.' Overall, the sentiment reflects a strong appreciation for the company's adaptability and responsiveness.

Customer Service Outsourcing for IT Services Company

5.0 Jul 3, 2025

What surprised me most were their attitude to learn. Our team has got used to our industry-specific vocabulary and technologies and is able to respond to simple questions and assist users comfortably. Such flexibility is hard to find but highly precious in IT industry.
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Customer Service for Nonprofit Organization

5.0 Dec 3, 2025

The team was responsive, flexible, and always willing to adjust based on customer demands or seasonal spikes. Any time we needed changes, they implemented them quickly.
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Customer Support & VA Services for Consulting Company

5.0 Dec 10, 2025

Project management was excellent. Tasks were delivered on time, and often ahead of schedule. Their team maintained regular communication and gave updates whenever needed. They showed flexibility when priorities shifted and were quick to respond whenever we had urgent requests.
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Industry Experience

Top Customer Service has demonstrated strong expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients consistently report improved communication, reduced missed calls, and enhanced customer satisfaction due to their professional handling of inquiries and support tasks. Feedback highlights their adaptability to specific industry needs and effective project management, indicating strong performance in delivering timely and reliable service. Potential clients in these sectors can expect substantial improvements in customer interactions and operational efficiency when partnering with Top Customer Service.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (18) Canada (13) France (1)

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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves Rochester, NY

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Easy to work with
Clients consistently highlight TDCX's ease of collaboration, noting their dedication, flexibility, and responsiveness. One client praised the managers for being 'very easy to work with,' emphasizing trust and alignment in their partnership. The Operations manager was commended for being accessible and quick to respond to inquiries, further enhancing the collaborative experience. Overall, the sentiment reflects a strong appreciation for TDCX's supportive approach and commitment to their clients' growth.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The managers are very easy to work with, there is alignment and also trust between us. The Operations manager is very easy to reach and fast in response. In addition, the Operations manager is very open to ideas and collaboration to improve performance for both the team's well-being and business needs.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Direct2Market Sales Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

East Rochester, NY

Services provided

50% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing

Direct2Market Sales Solutions is an answering service company. They are headquartered in East Rochester, New York. Their team provides Call Center Services and Customer Service Outsourcing.
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Action Telephone

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Rochester, NY

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York.
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GLC Business Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Rochester, NY

Services provided

75% Back Office Outsourcing

25% Cybersecurity

Founded in 1992, GLC Business Services is a Back Office Outsourcing company. The firm provides Back Office Outsourcing and Cybersecurity.
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Datrose

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Webster, NY

Services provided

80% Call Center Services

20% Accounting

Datrose is a call center company in Webster, New York. Founded in 1976, the team focuses on Call Center Services and Accounting.
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FlashCat

Not yet reviewed

$5,000+

$50 - $99 / hr

50 - 249

Rochester, NY

Services provided

20% Branding

20% CRM Consulting and SI

20% Pay Per Click +2 services

20% Sales Outsourcing

20% Social Media Marketing

FlashCat is a branding company in Phoenix, Arizona and Rochester, New York. Founded in 2024, the team specializes in Branding and Social Media Marketing.
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Rochester, NY

115 Liberty Pole Way
Rochester, NY 14604
2 - 5

6028464622

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Do Well Design Studio

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Hilton, NY

Services provided

20% Branding

20% Digital Strategy

20% Marketing Strategy +2 services

20% Sales Outsourcing

20% Web Design

Headquartered in Hilton, New York, Do Well Design Studio is a branding firm. Launched in 2009, the team provides Branding and Marketing Strategy.
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Capital Management Services

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Buffalo, NY

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Capital Management Services, an answering service company, was established in 2000. The company focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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HiOperator

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Buffalo, NY

Services provided

70% E-Commerce Development

30% Customer Service Outsourcing

HiOperator is an e-commerce development firm. The team specializes in E-Commerce Development and Customer Service Outsourcing, and the firm is headquartered in Dallas, Texas and Buffalo, New York.
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Buffalo, NY

241 Main Street
Buffalo, NY 14203
31 - 40

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Saucal

5.0 9 reviews

$10,000+

$150 - $199 / hr

10 - 49

Buffalo, NY

Services provided

70% E-Commerce Development

10% API Development

10% Customer Service Outsourcing +1 service

10% Web Design

Saucal is a web development company specializing in WooCommerce and WordPress solutions. They have received overwhelmingly positive feedback, with approximately 100% of reviewers praising their expertise, responsiveness, and effective project management. Clients consistently highlight their ability to enhance website performance and solve complex technical challenges, resulting in increased conversions and customer satisfaction. Saucal is commended for being a reliable partner and valued for their knowledgeable and communicative team.

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Reviews mention Flexible
Clients have consistently noted Saucal's flexibility as a standout quality. One client highlighted their responsiveness and readiness to adapt to changing project scopes, stating they remained available 24/7. This adaptability contributed to significant improvements in the project's functional specifications, resulting in a final product that exceeded expectations. Overall, the sentiment regarding Saucal's flexibility is highly positive, with clients expressing satisfaction and a desire for continued collaboration.

Platform Development for Online Fitness Resource

5.0 May 31, 2016

I appreciated how fast Saucal moved in terms of responsiveness and testing the work. They were quite flexible with the scope and remained on-call for us 24/7. We plan on using them for a second round of development.
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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally find Saucal's pricing to be reasonable, particularly given the quality of their work. One client noted an investment of approximately $150,000 for a comprehensive WooCommerce module, which significantly increased their merchant processing volume. Another client highlighted spending around $258,000 AUD and praised the value derived from improved site performance and stability. Overall, feedback reflects strong sentiment regarding Saucal's cost-effectiveness and the value delivered through their services.
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United States (5) Canada (2) Australia (1) Timor-Leste (1)

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Buffalo, NY

50 Fountain Plaza, Suite 1400
Buffalo, NY 14202
2 - 5

8559799015

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All Calls Matter

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kenmore, NY

Services provided

80% Call Center Services

20% Customer Service Outsourcing

All Calls Matter, a small call center company, is in Kenmore, New York. Their services include Call Center Services and Customer Service Outsourcing.
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OnPoint Management Group

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Buffalo, NY

Services provided

60% Sales Outsourcing

10% Content Marketing

10% Pay Per Click +2 services

10% Search Engine Optimization

10% Social Media Marketing

OnPoint Management Group is a small Sales Outsourcing company. Launched in 2018, the team offers Sales Outsourcing and Social Media Marketing.
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Media Sales Plus Inc

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Buffalo, NY

Services provided

40% Direct Marketing

30% Call Center Services

30% Search Engine Optimization

Media Sales Plus Inc is a Direct Marketing company established in 2001. The team focuses on Direct Marketing and Search Engine Optimization and is headquartered in Buffalo, New York.
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Asset Compliant Solutions

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Cheektowaga, NY

Services provided

100% Call Center Services

Asset Compliant Solutions, a call center company, is headquartered in Cheektowaga, New York. Their services include Call Center Services.
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The Virtual Deal

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Buffalo, NY

Services provided

40% Back Office Outsourcing

30% Email Marketing

30% Sales Outsourcing

The Virtual Deal is a Back Office Outsourcing company launched in 2019. The firm provides Back Office Outsourcing and Email Marketing.
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Market Presence

Not yet reviewed

$1,000+

$50 - $99 / hr

2 - 9

Niagara Falls, NY

Services provided

60% Sales Outsourcing

25% Market Research

15% Marketing Strategy

Market Presence is a Sales Outsourcing company. The agency is located in Niagara Falls, New York. Their services include Sales Outsourcing and Market Research.
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Abbott Answering Service

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Buffalo, NY

Services provided

100% Call Center Services

Established in 1948, Abbott Answering Service is a small call center service. Their team focuses on Call Center Services.
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Key Video Production

Not yet reviewed

$5,000+

$100 - $149 / hr

2 - 9

Cheektowaga, NY

Services provided

60% Video Production

20% Call Center Services

20% Graphic Design

Key Video Production is a small Cheektowaga, New York-based video production company. Their services include Video Production and Call Center Services.
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Top BPO Companies in Rochester

List of the Top Rochester BPO Services

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Dedicated

Digital Marketing, SMM & SEO for Software Solutions Company

Digital Marketing, SMM & SEO for Software Solutions Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Flexible

Customer Service Outsourcing for IT Services Company

Customer Service for Nonprofit Organization

Customer Support & VA Services for Consulting Company

Industry Experience

Select Industry to see insights

Top Customer Service is very responsive

Reviews mention Easy to work with

BPO Services for E-Commerce Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Flexible

Platform Development for Online Fitness Resource

Average Project Cost Breakdown

What Clients Have Said

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