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Compare Top Business Processing Outsourcing (BPO) Companies & Services
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Easy to work with
Clients consistently highlight Hugo's approachability and professionalism, noting that they are 'really nice people to work with' and that the collaboration feels 'natural.' Feedback indicates that Hugo's team actively listens to project requirements and maintains open communication, fostering a productive atmosphere. One client emphasized the ease and speed of working with Hugo, stating they are 'easy to work with' and have a streamlined process. Overall, the sentiment regarding Hugo's ease of collaboration is overwhelmingly positive.-
Outsourced Accounting & Content Writing for IT Services Firm
4.5 Sep 11, 2023They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. Easy, fast, and streamlined. People there know what they’re doing, and they’re just really nice people to work with.
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Accounting Services for Marketing & Venture Capital Firm
5.0 Aug 24, 2023They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. The team knows what they’re doing, and they're really easy to work with.
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Scaling & QA Services for Media Company
5.0 Aug 23, 2023From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect. Overall it’s been easy to work with Hugo.
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Call Center Services for Gaming Company
5.0 Aug 17, 2023Communication played a pivotal role in our partnership, and Hugo excelled in this regard. They provided a range of communication channels including Slack, email, and even phone calls, ensuring that we were always connected and well-informed. The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity.
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Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
30% Customer Service Outsourcing30% Finance & Accounting Outsourcing (FAO)20% Back Office Outsourcing +1 service20% IT Staff AugmentationSee all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
Industry Experience
Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.Was this helpful?
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$1,000+< $25 / hr50 - 249Portland, ORServices provided
30% Back Office Outsourcing25% Call Center Services25% Content Moderation Services +1 service20% Customer Service OutsourcingSee all 18 projectsTECHSPEED INC is a data management and business process outsourcing company specializing in data cleaning, entry, and analysis. The reviews reveal a consistent theme of high satisfaction, with 100% praising their project management, adaptability, and responsiveness, while no areas for improvement were noted. They are commended for their ability to efficiently handle large-scale data tasks and maintain excellent communication, offering great value for cost.
Industry Experience
TechSpeed Inc has demonstrated expertise across various industries including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their strong project management, responsiveness, and ability to deliver high-quality results efficiently. Overall sentiment reflects satisfaction, particularly in data processing and customer service, making them a suitable fit for organizations requiring reliable data entry, research, and operational support in diverse sectors.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Financial services Retail Healthcare Home Services Politics Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.Was this helpful?
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$1,000+$100 - $149 / hrFreelancerVilleneuve-d'Ascq, France
Services provided
60% CRM Consulting and SI20% AI Development20% Sales OutsourcingCRM consulting and SI company Lemonfive was established in 2022. The firm specializes in CRM consulting and SI and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249
Services provided
5% CRM Consulting and SI5% Call Center Services5% Cloud Consulting & SI +17 services5% Custom Software Development5% Customer Service Outsourcing5% Cybersecurity5% E-Commerce Development5% ERP Consulting and SI5% Email Marketing5% IT Managed Services5% IT Strategy Consulting5% IoT Development5% Mobile App Development5% Other IT Consulting and SI5% Pay Per Click5% Recruiting5% Recruitment Process Outsourcing5% Social Media Marketing5% Staffing5% Web DevelopmentIn Kuala Lumpur, Malaysia, BIZSHIFT X is a social media marketing firm. They focus on Social Media Marketing and Pay Per Click.
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Featured
What are Featured Providers?
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
30% Call Center Services30% Customer Service Outsourcing10% Back Office Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Sales OutsourcingSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
Reviews mention Personable
The feedback reflects a highly positive sentiment regarding Select VoiceCom's personable approach. Clients appreciate their personalized interactions, noting they are 'very easy to speak to' and honor their commitments. One client highlighted their openness to change and responsiveness, stating the team is 'extremely well organized and communicative,' often responding within 24 hours. Overall, the reviews emphasize Select VoiceCom's alignment with client values and their commitment to fostering strong relationships.-
Recruitment Services for Financial Services Company
4.5 Oct 17, 2025We have found SVC an extremely well organized and communicative team. They respond within 24 hours and have been very open to suggestions, needs, or requests to make the process work for everyone involved. We love their personalized approach, very easy to speak to, honor what they say they are going to do and are open minded to change.
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Industry Experience
Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.Was this helpful?
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$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
55% Customer Service Outsourcing15% Data Annotation Services10% Back Office Outsourcing +2 services10% Call Center Services10% Content Moderation ServicesSee all 68 projectsTop Customer Service is a company specializing in customer support and content writing services. Across various businesses, from digital marketing to auto detailing and construction, they received overwhelmingly positive feedback, with over 90% of clients praising their professionalism, effective communication, and ability to enhance customer interaction. Notably, 80% of reviewers highlighted their responsiveness and brand representation, underlining their commitment to client satisfaction and operational improvement.
Reviews mention Professional
Clients consistently highlight the professionalism of Top Customer Service, noting that their agents represent brands effectively and handle inquiries with respect and care. One client remarked on their agents' ability to follow guidelines closely, while another emphasized the team's smooth onboarding and organized workflow. Overall, feedback indicates a strong sentiment of satisfaction, with no reported areas for improvement, reinforcing the company's reputation for delivering high-quality and professional customer support.-
Customer Service Outsourcing for IT Services Company
5.0 Jul 3, 2025The partnership has been smooth and productive. Their team has consistently delivered on expectations, maintaining a strong presence in our customer communication channels and representing our brand professionally.
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Call Center & Customer Support for Registration Services Co
5.0 Jul 18, 2025Top Customer Service's agents are professional. They know what they're doing, and working with them is easy. We don't have to tell them many things. Once we give the team the documentation and procedures, they follow them.
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Customer Support Portal Dev & Design for Appliance Repair Co
5.0 Dec 6, 2025Project management was very organized. Top Customer Service provided a clear timeline and milestone schedule, and each deliverable was delivered on or before the agreed deadlines. Weekly progress meetings helped keep things transparent. They were responsive and adaptive: whenever we requested minor changes (e.g., modifying workflow rules or updating UI labels), they addressed them quickly and incorporated feedback without difficulty. Top Customer Service's communication was clear and professional throughout.
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Customer Support & VA Services for Consulting Company
5.0 Dec 10, 2025Our client response time improved significantly inquiries that used to take days were now resolved within hours. This gave our clients a stronger, more professional experience. Customer satisfaction and retention improved noticeably, as feedback from our clients became more positive after support was outsourced. They were highly responsive and professional. They understood our instructions clearly, asked clarifying questions when required, and adjusted their workflow according to our requirements. Their team felt and acted like an extension of our own company, which made collaboration smooth and reliable. Client requests and support tickets were handled promptly and with empathy.
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Customer Service Outsourcing for Construction Company
5.0 Dec 19, 2025Because communications were handled professionally and promptly, we were able to build stronger trust with potential customers and convert more leads into actual projects. Project management was smooth and organized. Their team communicated regularly, adapted to our preferences, and consistently delivered results on time. Their professionalism and responsiveness made a real difference for our company.
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Industry Experience
Top Customer Service has demonstrated strong expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients consistently report improved communication, reduced missed calls, and enhanced customer satisfaction due to their professional handling of inquiries and support tasks. Feedback highlights their adaptability to specific industry needs and effective project management, indicating strong performance in delivering timely and reliable service. Potential clients in these sectors can expect substantial improvements in customer interactions and operational efficiency when partnering with Top Customer Service.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services GovernmentWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.Was this helpful?
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$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
30% Call Center Services20% Customer Service Outsourcing20% IT Managed Services +2 services20% Sales Outsourcing10% Back Office OutsourcingSee all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
Reviews mention Reliable
Clients consistently praise MarKam Solutions for their reliability and professionalism. One review highlighted their exceptional project management, noting that they adhered to timelines, delivered milestones on schedule, and demonstrated responsiveness to client needs. The client reported a 50% increase in lead generation and a 20% reduction in sales cycle time, attributing these successes to MarKam's dependable approach. Overall, the sentiment indicates a strong trust in their ability to deliver results efficiently.-
Sales Outsourcing & Lead Gen for Advertising Account Co
5.0 Feb 13, 2025MarKam Solutions demonstrated exceptional project management throughout our collaboration. They maintained clear timelines, delivered every milestone on schedule, and proactively communicated progress at each stage. Their team was highly responsive, adapting quickly to our feedback and evolving priorities. Whenever new needs arose, they acted with agility — offering practical solutions, strategic insights, and a hands-on approach that ensured smooth execution and consistent results. Overall, their professionalism and reliability made the entire process efficient and stress-free.
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Industry Experience
MarKam Solutions has demonstrated expertise across various sectors, including Advertising & Marketing, Supply Chain & Logistics, Manufacturing, Transportation, and Information Technology. Clients commend their ability to enhance operational efficiency, boost sales, and improve customer satisfaction. The overall sentiment is highly positive, particularly within Supply Chain & Logistics, where they provided significant cost reductions and revenue growth. Their strengths lie in adaptability, effective communication, and a strong understanding of industry-specific needs, making them a suitable partner across these diverse fields.
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Advertising & marketing Information technology Supply Chain, Logistics, and Transport Manufacturing TransportationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.Was this helpful?
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$1,000+< $25 / hrFreelancerDhaka, Bangladesh
Services provided
20% Back Office Outsourcing20% Graphic Design20% Social Media Marketing +2 services20% Web Design20% Web DevelopmentHoopla Incorporated is a social media marketing company. The small Dhaka, Bangladesh-based team focuses on Social Media Marketing and Web Design. The company was founded in 2021.
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UndisclosedUndisclosedFreelancer
Services provided
20% Mobile App Development20% Sales Outsourcing20% Search Engine Optimization +2 services20% Social Media Marketing20% Web DevelopmentWeThinkDigital, a social media marketing firm, was launched in 2025. The agency specializes in Social Media Marketing and Search Engine Optimization, and is small.
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$1,000+< $25 / hrFreelancerHo Chi Minh, Vietnam
Services provided
20% Pay Per Click20% Performance Marketing20% Sales Outsourcing +2 services20% Search Engine Optimization20% Web DevelopmentDMAT Agency is a SEO agency. Their small team of employees is in Ho Chi Minh, Vietnam. Their team offers Search Engine Optimization and Pay Per Click.
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$25,000+Undisclosed50 - 249Abu Dhabi, United Arab Emirates
Services provided
80% Engineering10% Document Digitization & Management10% Procurement SupportNXW International Engineering Consultant, a midsize Engineering company, is located in Abu Dhabi, United Arab Emirates. Their services include Engineering and Document Digitization & Management.
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$1,000+$25 - $49 / hr50 - 249
Services provided
20% Intellectual Property Law10% Business Consulting10% Corporate Law +6 services10% Digital Strategy10% Document Digitization & Management10% Finance Law10% Fractional CFO Services10% Litigation Support Services10% Marketing StrategyMidsize Intellectual Property Law company Trademark Elevation, is headquartered in Jacksonville, Florida. The team specializes in Intellectual Property Law and Marketing Strategy.
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What are Featured Providers?
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
Reviews mention Receptive
TDCX demonstrates a high level of receptiveness to client feedback, as noted by a regional project manager who highlighted their management team's openness to new ideas and suggestions. The flexibility in accommodating last-minute changes and sourcing native speakers promptly further exemplifies their adaptability. Overall, clients express satisfaction with TDCX's responsiveness and the positive impact on customer satisfaction rates, although there is a suggestion for more competitive pricing.-
Call Center Services for Premium Coffee Brand
5.0 Apr 24, 2022Their management team are receptive to feedback, new ideas and suggestions.
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Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
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UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
30% Staffing10% Back Office Outsourcing10% Call Center Services +5 services10% Customer Service Outsourcing10% Employer of Record (EOR) Services10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Recruitment Process OutsourcingSee all 23 projectsRemote Team Solutions is a staffing and recruitment agency focused on providing high-quality remote team members across various sectors. With consistently positive feedback, 100% of reviewers highlight the company's professionalism, culture fit, and value for cost. Clients praise their responsiveness, trustworthiness, and ability to exceed expectations, with many emphasizing successful outcomes and long-term partnerships.
Reviews mention Hard working
The sentiment regarding the company's work ethic is overwhelmingly positive. Clients have praised their dedication, noting that team members often choose to work through holidays rather than take time off. One client highlighted their exceptional reliability, stating that they have never incurred overtime costs despite the volume of work. Overall, the feedback underscores a strong commitment to delivering results on time and exceeding expectations, showcasing a commendable level of hard work and professionalism.-
Data Entry, Processing and Invoicing for Real Estate company
5.0 Aug 27, 2019Their overall performance is much better than other companies I’ve worked with. We’ve built a solid business relationship and their work ethic is phenomenal. Whenever I offer them days off, when things are slow around the holidays, they always opt to work instead. I’ve never paid an overtime bill, even though I should have.
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Industry Experience
Remote Team Solutions has demonstrated strong expertise across various industries, including Insurance, Legal, Advertising & Marketing, IT Services, and Real Estate. Clients commend their responsiveness, quality of service, and ability to meet specific operational needs, such as policy issuance in insurance and recruitment in IT. Overall sentiment is highly positive, highlighting their effective project management and team integration, making them a valuable partner for businesses seeking reliable support in customer service, recruitment, and operational efficiency.
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Insurance Legal Other Industry Construction Human Resources Media Advertising & marketing Retail Business services Real estate Food & Beverages Software IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
The overall sentiment regarding cost and value for money at Remote Team Solutions is highly positive. Clients consistently highlight the company's affordability and the high quality of service received. For instance, one client noted they chose RTS for their 'good value for cost,' and another emphasized that their total costs were significantly reduced while maintaining quality. Additionally, many clients expressed satisfaction with the results achieved, indicating that the value provided far exceeded their expectations.Was this helpful?
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$1,000+$25 - $49 / hr50 - 249
Services provided
20% Intellectual Property Law10% Business Consulting10% Corporate Law +6 services10% Digital Strategy10% Document Digitization & Management10% Finance Law10% Fractional CFO Services10% Litigation Support Services10% Market ResearchLegal Mark Expert is an Intellectual Property Law company. They specialize in Intellectual Property Law and Market Research and were launched in 2015.
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$1,000+< $25 / hrFreelancer
Services provided
20% Accounting20% Back Office Outsourcing20% Business Consulting +2 services20% Fractional CFO Services20% Market ResearchMarket Research company Har Aik Global Associates was established in 2012. The agency provides Market Research and Business Consulting.
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$1,000+< $25 / hr50 - 249
Services provided
70% Recruitment Process Outsourcing10% Finance & Accounting Outsourcing (FAO)10% HR Outsourcing +1 service10% Sales OutsourcingMidsize Recruitment Process Outsourcing company Staffbank Outsourcing Solutions, is headquartered in Ilkley, England. The team offers Recruitment Process Outsourcing and Sales Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
Services provided
20% Intellectual Property Law10% Business Consulting10% Compliance Consulting +6 services10% Corporate Law10% Digital Strategy10% Document Digitization & Management10% Finance Law10% Fractional CFO Services10% Market ResearchLaunched in 2018, Secure Mark Consulting is an Intellectual Property Law company. The team provides Intellectual Property Law and Market Research.
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$1,000+$25 - $49 / hr50 - 249
Services provided
20% Intellectual Property Law10% Business Consulting10% Compliance Consulting +6 services10% Corporate Law10% Digital Strategy10% Document Digitization & Management10% Finance Law10% Fractional CFO Services10% Market ResearchTrademark Regal is an Intellectual Property Law company established in 2015. The team specializes in Intellectual Property Law and Market Research.
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UndisclosedUndisclosed50 - 249Noida, India
Services provided
10% Business Consulting10% Compliance Consulting10% Contract Manufacturing +7 services10% Document Digitization & Management10% Engineering10% Manufacturing Consulting10% Market Research10% Procurement Support10% Recruiting10% Supply Chain ManagementIMARC ENGINEERING, an Engineering company, is based in Noida, India. Their services include Engineering and Recruiting.
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Undisclosed$25 - $49 / hrFreelancer
Services provided
45% IT Strategy Consulting25% Business Consulting20% Document Digitization & Management +1 service10% Language InterpretationNataliia Dnes is an IT strategy consulting company. Established in 2018, the agency is headquartered in Halych, Ukraine. Their services include IT strategy consulting and Business Consulting.
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$1,000+Undisclosed50 - 249
Services provided
70% SMS Marketing10% Call Center Services10% Email Marketing +1 service10% Other IT Consulting and SIChatti, a SMS Marketing company, was launched in 2018. The team offers SMS Marketing and Email Marketing.
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$1,000+UndisclosedFreelancerNairobi, Kenya
Services provided
30% AI Agents30% AI Development20% Call Center Services +2 services10% AI Consulting10% IT Managed ServicesFounded in 2024, TideFlick, a small AI Agents company, is based in Nairobi, Kenya. Their services include AI Agents and Artificial Intelligence.
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Undisclosed$25 - $49 / hr50 - 249Nairobi, Kenya
Services provided
35% Language Interpretation35% Translation20% Transcription +1 service10% Customer Service OutsourcingLanguage Interpretation company Langues Des Champions Limited is in Nairobi, Kenya. Established in 2021, the team specializes in Language Interpretation and Translation.
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$25,000+$25 - $49 / hr50 - 249Ashburn, VA
Services provided
10% AI Development10% Back Office Outsourcing10% Cloud Consulting & SI +7 services10% Custom Software Development10% ECM Consulting and SI10% Enterprise App Modernization10% IT Managed Services10% IT Staff Augmentation10% IT Strategy Consulting10% Microservices Architecture ServicesEstablished in 2020, SlateWorks Global Solutions is a custom software development company. The team specializes in Custom Software Development and Enterprise App Modernization.
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$1,000+$50 - $99 / hr50 - 249Elmwood Park, NJ
Services provided
15% Intellectual Property Law10% Business Consulting10% Compliance Consulting +8 services10% Document Digitization & Management10% Finance Law10% Litigation Support Services10% Real Estate Law10% Tax Law5% Corporate Law5% Finance & Accounting Outsourcing (FAO)5% Immigration LawJames Murphy LLC is an Intellectual Property Law company. Their team is in Elmwood Park, New Jersey. The agency focuses on Intellectual Property Law and Business Consulting.
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$1,000+$25 - $49 / hr50 - 249
Services provided
20% Intellectual Property Law15% Digital Strategy10% Corporate Law +7 services10% Document Digitization & Management10% Finance & Accounting Outsourcing (FAO)10% Market Research10% Marketing Strategy5% Business Consulting5% Compliance Consulting5% Litigation Support ServicesTrademark Legit is an Intellectual Property Law company. Established in 2020, their team provides Intellectual Property Law and Digital Strategy.
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UndisclosedUndisclosed50 - 249
Services provided
90% Interior Design10% Sales OutsourcingSSG Furnishings, a midsize Interior Design company, is in Noida, India. The team offers Interior Design and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Amsterdam, Netherlands
Services provided
40% Business Consulting20% HR Consulting20% Staffing +2 services10% Back Office Outsourcing10% Compliance ConsultingBased in Amsterdam, Netherlands, Payrollminds is a Business Consulting company. Their services include Business Consulting and HR Consulting.
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Undisclosed$100 - $149 / hr50 - 249
Services provided
10% E-Commerce Development10% Web Development5% API Development +15 services5% Application Management & Support5% Application Testing5% Branding5% Business Consulting5% CRM Consulting and SI5% Call Center Services5% Content Writing Services5% Custom Software Development5% Customer Service Outsourcing5% IT Managed Services5% IT Strategy Consulting5% Marketing Strategy5% Mobile App Development5% Other Application Development5% Web DesignFounded in 2023, DevMarkNation is a midsize Islamabad, Pakistan-based website development firm. Their services include Web Development and E-Commerce Development.
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Undisclosed$100 - $149 / hr50 - 249Victoriaville, Canada
Services provided
25% IT Managed Services15% Cybersecurity10% Business Continuity Management +7 services10% Call Center Services10% IT Strategy Consulting10% Unified Communications Consulting & SI5% AI Agents5% AI Consulting5% AI Development5% BI & Big Data Consulting & SIRhesus is an IT managed services company. Headquartered in Victoriaville, Canada and Sherbrooke, Canada, the team provides IT managed services and Cybersecurity.
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UndisclosedUndisclosed50 - 249
Services provided
55% Application Management & Support35% CRM Consulting and SI10% Customer Service OutsourcingIxsight, an Application Management & Support company, was founded in 2009. Based in Mumbai, India, the team specializes in Application Management & Support and CRM consulting and SI.
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$5,000+$25 - $49 / hr50 - 249
Services provided
10% Branding10% Call Center Services10% E-Commerce Development +7 services10% IT Managed Services10% Pay Per Click10% Search Engine Optimization10% Social Media Marketing10% UX/UI Design10% Web Design10% Web DevelopmentXpert Global Solutions is a branding agency. Their team is in Karachi, Pakistan. The company specializes in Branding and Social Media Marketing.
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UndisclosedUndisclosed50 - 249Dubai, United Arab Emirates
Services provided
15% CRM Consulting and SI15% Cloud Consulting & SI10% Business Consulting +7 services10% Call Center Services10% Commercial Brokerage Services10% ERP Consulting and SI10% IT Managed Services10% Unified Communications Consulting & SI5% Cybersecurity5% Direct MarketingPSAG Technologies is a CRM consulting and SI company. They specialize in CRM consulting and SI and cloud consulting & SI and were founded in 2018.
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$10,000+< $25 / hrFreelancerCape Town, South Africa
Services provided
25% Recruiting25% Staffing15% Recruitment Process Outsourcing +4 services10% Call Center Services10% HR Outsourcing10% Sales Outsourcing5% HR ConsultingLamqora, a Staffing company, was established in 2025. The firm provides Staffing and Recruiting.
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Undisclosed$25 - $49 / hrFreelancerLawford, England
Services provided
50% Compliance Consulting20% Back Office Outsourcing20% Business Consulting +1 service10% Corporate Training & CoachingBSAH Consultancy Ltd is a Compliance Consulting company founded in 2025. The firm provides Compliance Consulting and Business Consulting.
Read more -
Undisclosed$100 - $149 / hrFreelancerMilano, Italy
Services provided
50% Business Consulting30% Corporate Training & Coaching20% Sales OutsourcingQuota Hub is a Business Consulting company. Their small team of employees is located in Milano, Italy. Their team focuses on Business Consulting and Corporate Training & Coaching.
Read more -
$25,000+$50 - $99 / hr50 - 249Marrakech, Morocco
Services provided
20% Contract Manufacturing15% Commercial Brokerage Services15% Commercial Financing +9 services10% Back Office Outsourcing5% Advertising5% Business Consulting5% Cloud Consulting & SI5% IT Managed Services5% IT Strategy Consulting5% Marketing Strategy5% Media Planning & Buying5% Product MarketingKettani Group is a Contract Manufacturing company. The team provides Contract Manufacturing and Commercial Brokerage Services, and the agency is located in Marrakech, Morocco.
Read more -
$5,000+< $25 / hr50 - 249Dubai, United Arab Emirates
Services provided
70% Commercial Property Management15% Commercial Development10% Customer Service Outsourcing +1 service5% EngineeringRevive Hub Renovations Dubai is a Commercial Property Management company. They are based in Dubai, United Arab Emirates. Their team provides Commercial Property Management and Commercial
Read more -
$1,000+$50 - $99 / hr50 - 249Bengaluru, India
Services provided
15% AI Consulting15% Content Moderation Services15% Generative AI +6 services10% AI Agents10% AI Development10% Computer Engineering10% Document Digitization & Management10% Engineering5% Content Writing ServicesAI Consulting company BetaVision Technologies was founded in 2025. The midsize team provides AI Consulting and Generative AI.
Read more -
$5,000+$100 - $149 / hr50 - 249Jersey City, NJ
Services provided
15% Account-Based Marketing15% Web Design10% Graphic Design +11 services10% Sales Outsourcing5% Advertising5% Content Marketing5% Demand Generation Marketing5% Pay Per Click5% Performance Marketing5% Print Design5% Search Engine Optimization5% Social Media Marketing5% UX/UI Design5% Video ProductionValasys media fzc is an Account-Based Marketing company. They provide Account-Based Marketing and Web Design and were established in 2015. The firm is located in Jersey City, New Jersey.
Read more -
Undisclosed$25 - $49 / hr50 - 249Denver, CO
Services provided
50% Business Consulting40% Finance & Accounting Outsourcing (FAO)10% Call Center ServicesHealthcare Network Associates Business Group MD is a midsize Denver, Colorado-based Business Consulting company. Their services include Business Consulting and Finance & Accounting Outsourcing
Read more -
$5,000+$200 - $300 / hr50 - 249London, England
Services provided
5% AI Consulting5% BI & Big Data Consulting & SI5% Back Office Outsourcing +17 services5% Business Consulting5% CRM Consulting and SI5% Cloud Consulting & SI5% Compliance Consulting5% Cybersecurity5% Digital Strategy5% ECM Consulting and SI5% ERP Consulting and SI5% Event Management5% Finance & Accounting Outsourcing (FAO)5% Fractional CMO Services5% IT Managed Services5% IT Staff Augmentation5% IT Strategy Consulting5% Other IT Consulting and SI5% Sales Outsourcing5% Unified Communications Consulting & SIGrant and Graham Ltd is an AI Consulting company headquartered in London, England and London, England. Established in 2009, the team provides AI Consulting and Event Management.
Read more -
$1,000+$50 - $99 / hr50 - 249
Services provided
25% Business Consulting15% Compliance Consulting15% Immigration Law +6 services10% Accounting10% Back Office Outsourcing10% Corporate Relocation5% Corporate Law5% Employer of Record (EOR) Services5% HR OutsourcingBusiness Consulting company PT Ekspansi Bisnis Indonesia was established in 2025. The agency offers Business Consulting and Compliance Consulting.
Read more -
$1,000+$300+ / hrFreelancerMatawan, NJ
Services provided
60% AI Consulting20% Sales Outsourcing5% AI Agents +3 services5% AI Development5% Business Continuity Management5% Generative AIGet 'er Done is an AI Consulting company founded in 2025. Their services include AI Consulting and Sales Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249
Services provided
80% Content Writing Services10% Internet & Technology Law10% Sales OutsourcingColan infotech is a Content Writing Services company. Headquartered in Chennai, India, the company was launched in 2009. Their services include Content Writing Services and Internet & Technology
Read more -
UndisclosedUndisclosed50 - 249
Services provided
60% Employer of Record (EOR) Services10% Back Office Outsourcing10% Recruitment Process Outsourcing +4 services5% Compliance Consulting5% HR Consulting5% HR Outsourcing5% Labor & Employment LawAidanta is an Employer of Record (EOR) Services company. The team provides Employer of Record (EOR) Services and Back Office Outsourcing and is based in Tashkent, Uzbekistan.
Read more -
$1,000+< $25 / hr50 - 249
Services provided
85% BI & Big Data Consulting & SI10% Sales Outsourcing5% Financial Advising & PlanningData Analytics Stack is a big data company. Their team is located in Austin, Texas. The firm offers BI & big data consulting & SI and Sales Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Córdoba, Argentina
Services provided
25% AI Development15% IT Strategy Consulting10% IT Managed Services +10 services5% AI Consulting5% Back Office Outsourcing5% Business Consulting5% Call Center Services5% Computer Engineering5% Generative AI5% HR Consulting5% HR Outsourcing5% Insurance Law5% Marketing StrategyArtificial intelligence firm Bpup was founded in 1998. The company focuses on Artificial Intelligence and IT strategy consulting, and is midsize.
Read more -
UndisclosedUndisclosed50 - 249Dhaka, Bangladesh
Services provided
20% Accounting15% Finance & Accounting Outsourcing (FAO)10% Back Office Outsourcing +6 services10% Business Consulting10% Business Valuation Services10% Financial Advising & Planning10% Financial Consulting10% Fractional CFO Services5% Commercial FinancingAccounting company Anil Salam Idris & Co. Chartered Accountants is located in Dhaka, Bangladesh. Their services include Accounting and Finance & Accounting Outsourcing (FAO).
Read more -
$1,000+$25 - $49 / hr50 - 249Singapore, Singapore
Services provided
50% SMS Marketing20% Email Marketing10% Application Management & Support +2 services10% Call Center Services10% Performance MarketingBulk SMS Global is a midsize SMS Marketing company established in 2018. Their team specializes in SMS Marketing and Email Marketing.
Read more -
$1,000+$100 - $149 / hrFreelancer
Services provided
50% Compliance Consulting30% Accounting20% Back Office OutsourcingSun Books Solutions, a Compliance Consulting company, was launched in 2025. The firm offers Compliance Consulting and Accounting, and is small.
Read more -
UndisclosedUndisclosed50 - 249
Services provided
85% Business Consulting10% Customer Service Outsourcing5% Business Continuity ManagementEnergy Recruitment Agency in Nepal is a Business Consulting company founded in 2014. The midsize team offers Business Consulting and Customer Service Outsourcing.
Read more -
$1,000+$25 - $49 / hr50 - 249New York, NY
Services provided
10% AI Agents10% AI Development10% Conversion Optimization +7 services10% Customer Service Outsourcing10% E-Commerce Development10% Ecommerce Marketing10% Email Marketing10% Search Engine Optimization10% UX/UI Design10% Web DevelopmentLaunched in 2004, CommerceV3 is an Email Marketing company. Their team specializes in Email Marketing and Search Engine Optimization.
Read more -
$10,000+$25 - $49 / hr50 - 249
Services provided
10% AI Agents10% AI Development10% Back Office Outsourcing +7 services10% Custom Software Development10% Digital Strategy10% Mobile App Development10% Other Application Development10% Recruitment Process Outsourcing10% Web Design10% Web DevelopmentIT Wolf Solutions is a web design company. Their team is based in Alexandria, Egypt and Dubai, United Arab Emirates. The company specializes in Web Design and Mobile App Development.
Read more -
$5,000+$100 - $149 / hrFreelancerBerlin, Germany
Services provided
60% Business Consulting20% Account-Based Marketing20% Sales OutsourcingLaunched in 2026, Studio Abisso is a Business Consulting company. The team provides Business Consulting and Sales Outsourcing.
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$10,000+$50 - $99 / hr50 - 249
Services provided
80% Corporate Travel Management10% Back Office Outsourcing5% Employer of Record (EOR) Services +1 service5% RecruitingBased in kakkanad, India, DockerVision is a Corporate Travel Management company. The team specializes in Corporate Travel Management and Back Office Outsourcing.
Read more
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
35.2/40.019.4/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.1/40.017.2/20 Reviews9.2/10 Clients & Experience5.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Ability to deliver
31.1/40.016.4/20 Reviews9.8/10 Clients & Experience4.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$25,000+Undisclosed1,000 - 9,999Sofia, Bulgaria
Ability to deliver
31/40.016.2/20 Reviews9.7/10 Clients & Experience5.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
31/40.016.2/20 Reviews9.5/10 Clients & Experience5.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999
Ability to deliver
30.9/40.017/20 Reviews10/10 Clients & Experience3.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999
Ability to deliver
30.5/40.016.8/20 Reviews8.3/10 Clients & Experience5.3/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999București, Romania
Ability to deliver
30.3/40.017/20 Reviews8.2/10 Clients & Experience5.1/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$1,000+< $25 / hr1,000 - 9,999
Ability to deliver
30.1/40.016.2/20 Reviews9.6/10 Clients & Experience4.3/10 Market PresenceService focus
61% Back Office Outsourcing39% Other
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.
Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.