Top BPO Companies in Brazil

Ratings Updated: September 18, 2026

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Connext

5.0 7 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Brazil

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.

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Reviews mention Helpful
The overall sentiment towards Connext Global Solutions is positive, with clients appreciating their proactive approach and integrity. One CEO highlighted the effective communication and the ability to quickly scale resources, noting that Connext mobilized equipment during the pandemic to ensure uninterrupted service. Clients expressed satisfaction with the partnership, emphasizing the substantial impact on their operational efficiency and growth, though they also suggested an expansion into new geographic areas for talent recruitment.

Staff Augmentation for Accounting Management Firm

5.0 Dec 17, 2021

Our communication with the Connext team who helped us recruit and design a workable structure has been very good and transparent. The communication with the team of our resources has taken time to develop. We are still continuing to work on processes and technologies to improve the workflow.
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Industry Experience

Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.
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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 7 time zones:

Hawaii Standard Time (HST)

Alaska Standard Time (AKST)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Phoenix Standard Time (PNT)

Mountain Standard Time (MST)

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Remote Team Solutions

5.0 23 reviews

Verified

Undisclosed

Undisclosed

250 - 999

Serves Brazil

Services provided

30% Staffing

10% Back Office Outsourcing

10% Call Center Services +5 services

10% Customer Service Outsourcing

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

Remote Team Solutions is a staffing and recruitment agency focused on providing high-quality remote team members across various sectors. With consistently positive feedback, 100% of reviewers highlight the company's professionalism, culture fit, and value for cost. Clients praise their responsiveness, trustworthiness, and ability to exceed expectations, with many emphasizing successful outcomes and long-term partnerships.

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Reviews mention Flexible
The sentiment around flexibility in client feedback for Remote Team Solutions is overwhelmingly positive. Clients noted their responsiveness and willingness to adapt to specific needs, with one stating, "they're very quick and efficient" and another highlighting their ability to work closely and collaboratively on tailored solutions. This flexibility, combined with clear communication and a deep understanding of client requirements, has established Remote Team Solutions as a trusted partner in recruitment, ultimately leading to successful outcomes.

Remote Employee Recruitment for Digital Mktg & Web Dev Co

5.0 Aug 10, 2023

Time and time again, Remote Team Solutions proved their commitment to our success. Their prompt and clear communication, coupled with their flexibility in accommodating our specific requirements, created an experience that was truly personalized. It's evident that they prioritize building strong, lasting partnerships with their clients.
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HR Services for IT Consulting Firm

5.0 Aug 29, 2022

They actually listen and present great solutions. They are accessible and willing to be as flexible as we require. I talked with many outsourcing companies, but RTS stands out by a lot since I can see how happy their workers actually are, and how they feel an actual part of our company, not just numbers.
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Recruitment Solutions for Real Estate Company

5.0 Oct 18, 2021

For the customer success manager role, we had a few candidates who were interviewed who weren’t the right fit for the position we were looking for. When we had to narrow it down, Pedro helped us find exactly who we needed because we were very particular about the role. Overall, we continue to work with him because he’s flexible and understanding.
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Industry Experience

Remote Team Solutions has demonstrated strong expertise across various industries, including Insurance, Legal, Advertising & Marketing, IT Services, and Real Estate. Clients commend their responsiveness, quality of service, and ability to meet specific operational needs, such as policy issuance in insurance and recruitment in IT. Overall sentiment is highly positive, highlighting their effective project management and team integration, making them a valuable partner for businesses seeking reliable support in customer service, recruitment, and operational efficiency.
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Insurance Legal Other Industry Construction Human Resources Media Advertising & marketing Retail Business services Real estate Food & Beverages Software IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (3) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
The overall sentiment regarding cost and value for money at Remote Team Solutions is highly positive. Clients consistently highlight the company's affordability and the high quality of service received. For instance, one client noted they chose RTS for their 'good value for cost,' and another emphasized that their total costs were significantly reduced while maintaining quality. Additionally, many clients expressed satisfaction with the results achieved, indicating that the value provided far exceeded their expectations.
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United States (18) Ireland (1) Mexico (1) New Zealand (1) England (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

São Paulo, Brazil

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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São Paulo, Brazil

Avenida Paulista 1374 – 6th floor, Bela Vista
São Paulo, Brazil 01310-000
101 - 150

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Labora

5.0 1 review

$1,000+

Undisclosed

10 - 49

São Paulo, Brazil

Services provided

50% Customer Service Outsourcing

50% Sales Outsourcing

Labora is a business process outsourcing company specializing in connecting influencers with travelers. The reviews highlight their effective project management, with timely deliverables and excellent response times. While clients appreciate their dedication, some suggest incorporating AI more effectively. Overall feedback is predominantly positive, underscoring their strong cultural fit and commitment to client projects.

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Industry Experience

Labora has demonstrated expertise in the Information Technology sector, particularly in facilitating connections between influencers and travelers through Business Process Outsourcing strategies. Clients have praised their timely delivery, strong communication, and commitment to project success. Overall sentiment within this industry is positive, highlighting Labora's ability to enhance user experiences and foster community engagement. Potential clients in travel and influencer marketing may find Labora particularly well-suited for their projects.
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Information technology

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have noted that Labora offers good value for money, with timely deliverables and responsive communication. One client highlighted their project management effectiveness, stating, "Most of their deliveries were on time" and praised their quick response times. Overall, the sentiment is positive, with clients appreciating the company's commitment to their projects, although there are suggestions for improvement, such as better integration of AI technology.
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Ubiminds

4.9 9 reviews

$100,000+

$50 - $99 / hr

50 - 249

Florianopolis, Brazil

Services provided

40% IT Staff Augmentation

15% AI Consulting

15% AI Development +3 services

10% Back Office Outsourcing

10% Custom Software Development

10% HR Consulting

Ubiminds is a staffing and talent-sourcing company that specializes in providing high-quality engineering, data engineering, and software development support. Reviews indicate that they excel in aligning candidates with clients' cultural and technical needs, facilitating efficient recruitment processes, and offering competitive pricing. Approximately 90% of reviews highlight their impressive project management and responsiveness, with clients noting their strong communication skills and swift talent acquisition. Ubiminds is recognized for fostering long-term collaborations and maintaining high standards in candidate quality and fit.

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Reviews mention Flexible
Clients have expressed a positive sentiment regarding Ubiminds' flexibility in adapting to project needs. One reviewer noted their ability to work collaboratively and efficiently, stating, "They immediately felt like they were our partners and members of our own team." However, they also highlighted some challenges related to navigating legal complexities, indicating that while Ubiminds is nimble, they may need to enhance their experience with larger organizations. Overall, the feedback underscores their commitment to collaboration and adaptability.

Staffing Services for Tech Company

5.0 Mar 12, 2021

They are small and nimble so they can move very quickly to work with startups and high-growth companies. However, we are a bigger company, and we have certain standards and sets of requirements, so we encountered some hurdles. Ubiminds didn’t seem to have as much experience working in the environment of large companies. They’re very flexible and will work with the terms of the company that’s hiring them, but I think they should work on this as they grow and mature.
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Industry Experience

Ubiminds has received positive feedback across various sectors, notably in Information Technology and Education. In IT, clients praised their ability to source top talent quickly, while in Education, they were recognized for providing essential engineering and development support. Overall sentiment reflects Ubiminds' strengths in effective communication, cultural fit, and high-quality staffing solutions. Companies in need of tech talent or educational support will likely find a strong match with this provider.
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Financial services Information technology Education Software

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2)

What Clients Have Said
Client feedback highlights Ubiminds as a provider offering competitive pricing and strong value for money. One client noted they were able to hire high-quality professionals at rates fitting their budget, while another emphasized that Ubiminds delivered top talent quickly, significantly reducing their internal recruitment time. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, with clients appreciating the quality of candidates relative to their investment.
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United States (8) Canada (1)

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Hounders

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Porto Alegre, Brazil

Services provided

30% Call Center Services

30% Sales Outsourcing

10% Business Consulting +3 services

10% Email Marketing

10% Market Research

10% Marketing Strategy

Hounders is a lead generation and sales consulting company specializing in outbound email-based strategies. They effectively doubled the number of qualified leads for a SaaS CRM client in Brazil, with 100% of the feedback being positive. The client appreciated Hounders' strategic approach and effective communication, highlighting their potential for further expansion into multi-channel lead generation.

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Industry Experience

Hounders has demonstrated expertise in the Software industry, particularly in SaaS CRM for retail. Clients appreciate their effective outbound lead generation strategies and sales consulting, resulting in significant growth in qualified leads. Overall sentiment reflects strong satisfaction with their collaborative approach and impactful results, positioning Hounders as a suitable partner for businesses seeking to enhance sales strategies in the tech sector.
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Software

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with Hounders' pricing and value for money, noting a significant increase in qualified leads as a result of their services. One CEO highlighted the effectiveness of Hounders' outbound lead generation strategy, stating it doubled their qualified leads despite pandemic challenges. The initial no-cost analysis provided by Hounders was also appreciated, as it led to a successful partnership. Overall, the sentiment reflects a strong perception of value relative to the costs incurred.
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CLM Controller

5.0 7 reviews

$10,000+

$50 - $99 / hr

50 - 249

São Paulo, Brazil

Services provided

15% Accounting

15% Finance & Accounting Outsourcing (FAO)

10% Back Office Outsourcing +6 services

10% Business Consulting

10% Corporate Law

10% Financial Advising & Planning

10% HR Consulting

10% HR Outsourcing

10% Tax Law

CLM Controller is a comprehensive accounting and tax consultancy firm renowned for its expert handling of tax, payroll, and accounting services. With nearly unanimous praise, 100% of reviews highlight their exceptional service quality and fast, accurate communication. Clients are particularly impressed with their deep understanding of Brazilian law and market trends. The firm's commitment to client satisfaction and accessibility is consistently noted across reviews.

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Reviews mention Well-executed projects
Clients express high satisfaction with CLM Controller's project execution, noting their exceptional communication and responsiveness. One client highlighted that CLM successfully set up their company in Brazil within 30 days, meeting all legal requirements. The client appreciated the team's clarity and dedication, often receiving timely responses even during off-hours. Overall, the sentiment reflects confidence in CLM’s ability to simplify complex processes and deliver well-executed services.

Account Services & Company Setup for IT Services Company

5.0 Mar 10, 2021

Once they were done CLM had my company set up within 30 days as promised. My main goals were to simplify the process as much as possible and to make sure everything is done in accordance with the law. CLM absolutely helped me achieve those goals. The response time of the team in CLM is exceptional, often responding late at night or on weekends to questions I have.
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Industry Experience

CLM Controller has garnered positive feedback across various industries, including Information Technology, Telecommunications, Consulting, IT Services, and Financial Services. Clients commend their expertise in accounting, tax consultancy, and compliance, highlighting their timely communication and thorough understanding of local laws. Particularly strong in supporting tech and financial firms, CLM is recognized for simplifying complex processes and enhancing operational efficiency. Overall, they are well-suited for companies seeking reliable financial management and regulatory compliance.
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Information technology Telecommunications Consulting IT Services Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (3)

What Clients Have Said
Clients consistently commend CLM Controller for their competitive pricing and excellent value for money. One CFO noted that their pricing fit within budget while providing great value, and another client appreciated the cost-effectiveness of outsourcing their accounting needs, minimizing the requirement for internal staff. Overall, the sentiment is positive, highlighting affordability and quality of service as key strengths, with clients expressing satisfaction with the financial insights and compliance support received.
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More responsive than most other service providers

CLM Controller is very responsive
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Mind Group

5.0 10 reviews

$10,000+

$50 - $99 / hr

50 - 249

Parque Campolim, Brazil

Services provided

25% Custom Software Development

25% Customer Service Outsourcing

25% Mobile App Development +1 service

25% Web Development

Mind Group is a versatile technology consulting firm specializing in end-to-end digital marketplace solutions, custom platforms, and AI-driven products. Their clients consistently praise their comprehensive approach, technical expertise, and strong project management skills, with success metrics showing 100% on-time delivery and high user satisfaction, as evidenced by positive NPS scores across projects. Approximately 90% of reviewers emphasized their exceptional ability to tailor solutions to specific industry needs.

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Reviews mention High-quality work
Mind Consulting consistently delivers high-quality work, as evidenced by client feedback highlighting their thorough approach to UX research and development. Clients praised their ability to create intuitive platforms tailored to specific market needs, noting impressive metrics such as a 4.8% no-show rate in bookings and a 94% accuracy in contract analysis. Reviews emphasize the team's transparency and commitment to meeting project goals, with one client stating, 'Everything that was in scope was delivered on time and to a high standard.' Overall, sentiment regarding the quality of work is overwhelmingly positive.

AI Engine Development for Legal Tech Company

5.0 Mar 17, 2026

Mind Consulting's work achieved 94% accuracy on standard clauses and 87% on atypical ones. The platform's contract analysis time went from 4 hours to 7 minutes. After three months, we had 180 law firms, BRL 85,000 (approximately $16,000) in MRR, and a rating of 4.9/5.
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Web Marketplace Dev for Sports & Fitness Company

5.0 Mar 19, 2026

The feedback that stood out most in the early weeks came from sellers — specifically from people who had spent years trying to sell boats and jet skis through generic classifieds platforms or Facebook groups and felt, for the first time, that they were being taken seriously as a market. Several sellers told us unprompted that the platform "felt like it was built for them." That kind of reaction does not happen by accident. It happens when the people building the product actually took the time to understand who they were building it for — and that goes directly back to the discovery work Mind Consulting did before writing a single line of code. On the buyer side, the comparison tool generated the most spontaneous positive feedback. Buyers in the nautical segment make considered, high-value decisions — nobody buys a lancha impulsively. Having a tool that lets you put two or three listings side by side and evaluate them on the same screen was something this audience had never had before in a dedicated nautical environment, and they noticed. The third signal — and arguably the most meaningful one for our long-term growth — was the organic sharing within the community. The nautical world in Brazil is small and tightly networked. When enthusiasts start recommending a platform to each other without being asked, it means the product has earned a level of trust that no marketing budget can manufacture. We saw that happen within the first month, and we attribute it directly to the quality and intentionality of what Mind Consulting delivered. Those three things together — seller belonging, buyer utility, and community trust — are the outcomes we care most about at this stage. The numbers will follow.
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Web, Mobile App Dev/Design for Home Services Marketplace Co

5.0 Mar 17, 2026

The marketplace launched on schedule, without delays, and with zero critical bugs recorded in the first 30 days of operation. In the two months following go-live, we achieved the following results: 1,840 registered and verified service providers across six main categories; 9,200 clients registered organically, with no paid media investment; 3,100 service requests generated, with a quote acceptance conversion rate of 62% — above our 50% target; average time between request opening and first quote received of 14 minutes, reflecting strong active provider density on the platform; client NPS after service completion of 71, considered excellent for a new marketplace. Technical performance was equally solid: average app load time of 1.1 seconds, uptime of 99.96% in the first 60 days, and AWS infrastructure cost 28% below initial projections thanks to the team's efficient architecture.
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Web Dev for Travel Tech Company

5.0 Apr 23, 2026

Mind Consulting's solution for real-time overbooking prevention was impressive. In an experiences marketplace, two buyers can be completing the checkout for the last available slot simultaneously. Handling that incorrectly creates one of the worst possible consumer experiences. Mind Consulting implemented a temporary slot-locking system (12-minute soft lock during checkout) combined with asynchronous confirmation via a processing queue. This ensured consistency even in high-concurrency scenarios without degrading platform performance. That level of technical rigor applied to a domain-specific booking problem demonstrated maturity well beyond what we expected.
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Web Dev for Event Tech Company

5.0 Apr 23, 2026

The quality of work, from the design stage up to development, has been amazing. Mind Consulting exceeded all three core KPIs for the first 90 days post-launch, including 1,240 registered suppliers and 18,400 unique monthly visitors. The SEO architecture led to category-by-city pages ranking on the first page of Google for numerous terms, all achieved organically without paid media. Furthermore, the supplier profile completion rate was well above the average for local service marketplaces, reflecting the intuitive UX of the supplier dashboard.
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Combine Global Recruitment

5.0 1 review

$1,000+

Undisclosed

10 - 49

Sao Paulo, Brazil

Services provided

30% Recruiting

15% HR Outsourcing

15% Staffing +4 services

10% Customer Service Outsourcing

10% Executive Search

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Combine Global Recruitment specializes in structuring management teams for fast-growing companies and creating efficient organizational structures. Their reviews highlight a seamless workflow with prompt, constructive communication, and comprehensive candidate data, facilitating informed decision-making. The feedback is overwhelmingly positive, with clients praising their strategic approach and effectiveness in meeting ambitious growth objectives. The company's ability to quickly grasp core business needs is particularly impressive.

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Industry Experience

Combine Global Recruitment has demonstrated expertise in the Logistics & Supply Chain sector, particularly with fast-growing companies like Nowports. Feedback highlights their strategic approach to building effective teams and company culture, resulting in solid organizational structures and quality candidate pipelines. Clients commend their ability to provide comprehensive data for decision-making and effective communication throughout the engagement. Overall, sentiment in this industry is highly positive, indicating a strong fit for organizations seeking robust recruitment solutions.
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Logistics & Supply Chain

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have praised Combine Global Recruitment for their holistic approach and strategic insights, which are perceived as valuable in meeting fast growth demands. One client noted the comprehensive candidate data provided, aiding in informed decision-making. Overall, the sentiment reflects satisfaction with the cost-to-value ratio, highlighting that the service's quality justifies the investment. The direct involvement of senior leadership, such as the CEO, was also appreciated, enhancing the perceived value.
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More responsive than most other service providers

Combine Global Recruitment is very responsive
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Techsho

4.8 5 reviews

$1,000+

< $25 / hr

2 - 9

Rio de Janeiro, Brazil

Services provided

20% Customer Service Outsourcing

20% Sales Outsourcing

20% Translation +4 services

10% Back Office Outsourcing

10% Digital Strategy

10% Email Marketing

10% Social Media Marketing

Techsho is a lead generation company that excels in providing quality, pre-qualified prospects, particularly for real estate professionals. The company has received overwhelmingly positive feedback, with clients praising its commitment, reliability, and cost-effectiveness. Notably, Techsho's efforts resulted in a 40% reduction in prospecting time and generated 2,500 leads, of which 300 were qualified.

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Industry Experience

Techsho has demonstrated significant expertise in the real estate sector, particularly in luxury and off-plan properties. Clients commend their ability to enhance lead quality and expand market reach, achieving measurable success in lead generation and appointment bookings. The overall sentiment from real estate professionals highlights Techsho's reliability, strategic approach, and adaptability. This provider is well-suited for real estate businesses seeking targeted marketing solutions and improved sales efficiencies.
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What Clients Have Said
Clients have expressed a positive sentiment regarding Techsho's pricing and value for money, noting that their services fit within budget while delivering strong results. One CEO highlighted the 'good value for cost' and emphasized their commitment to providing quality leads, resulting in significant increases in booked appointments and closed deals. Overall, Techsho is recognized for its cost-effectiveness and reliability, making it a recommended choice for businesses seeking growth.
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Neobpo

Not yet reviewed

Undisclosed

Undisclosed

10,000+

São Paulo, Brazil

Services provided

40% Call Center Services

30% Back Office Outsourcing

10% Business Consulting +2 services

10% Digital Strategy

10% IT Managed Services

Neobpo is a call center service. Launched in 2017, the team specializes in Call Center Services and Back Office Outsourcing. The company is based in São Paulo, Brazil.
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QualityCalls Lead Generation

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Fortaleza, Brazil

Services provided

40% Call Center Services

20% Customer Service Outsourcing

20% Market Research +1 service

20% Sales Outsourcing

Launched in 2012, QualityCalls Lead Generation is a telephone answering service. Their team focuses on Call Center Services and Market Research.
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Fortaleza, Brazil

Avenida Desembargador Colombo de Sousa 890 CEP 60
Fortaleza, Brazil 60175-442
301 - 400

+55 85 8623 1450

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Vermont XCenter

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Sao Paulo, Brazil

Services provided

40% Call Center Services

40% Sales Outsourcing

10% Business Consulting +1 service

10% IT Strategy Consulting

Vermont XCenter, a midsize answering service company, is based in Sao Paulo, Brazil. Their services include Call Center Services and Sales Outsourcing.
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VGX Contact Center

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Montes Claros, Brazil

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Call center service and Customer Service Outsourcing company VGX Contact Center was founded in 2013. The agency provides Call Center Services and Customer Service Outsourcing, and is large.
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Explorer Call Center

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Porto Alegre, Brazil

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Founded in 2009, Explorer Call Center is an answering service company and Customer Service Outsourcing company. The team offers Call Center Services and Customer Service Outsourcing.
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Style Call Center Solutions

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Belo Horizonte, Brazil

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Style Call Center Solutions is a Belo Horizonte, Brazil-based call center and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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Central 24 Hours

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Barra da Tijuca, Brazil

Services provided

40% Call Center Services

20% Digital Strategy

20% IT Strategy Consulting +2 services

10% Customer Service Outsourcing

10% Sales Outsourcing

Central 24 Hours is a call center. Their midsize team is headquartered in Barra da Tijuca, Brazil. Their team specializes in Call Center Services and Digital Strategy.
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POLO Telecom

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Manaus, Brazil

Services provided

25% Back Office Outsourcing

25% Call Center Services

25% Customer Service Outsourcing +1 service

25% Sales Outsourcing

POLO Telecom, a small phone answering service, is based in Manaus, Brazil. Their services include Call Center Services and Back Office Outsourcing.
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AG Call Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sao Paulo, Brazil

Services provided

40% Call Center Services

30% Customer Service Outsourcing

30% Sales Outsourcing

AG Call Center is a small phone answering service launched in 2002. Their team specializes in Call Center Services and Customer Service Outsourcing.
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Com.unique Call Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Vila Velha, Brazil

Services provided

30% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing +1 service

20% Back Office Outsourcing

Com.unique Call Center is an answering service company founded in 2016. Their services include Call Center Services and Customer Service Outsourcing.
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Cobrart

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Downtown - Rio de Janeiro,, Brazil

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Cobrart is a call center company. The Downtown - Rio de Janeiro,, Brazil-based firm was launched in 2011. Their team focuses on Call Center Services and Customer Service Outsourcing.
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EBANX

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Curitiba, Brazil

Services provided

100% Back Office Outsourcing

EBANX is a Back Office Outsourcing company established in 2012. Their team provides Back Office Outsourcing.
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Altio BPO and Technology

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

sao paulo, Brazil

Services provided

50% Custom Software Development

40% Call Center Services

10% Web Design

Founded in 2011, Altio BPO and Technology is a software development firm and call center service. The firm focuses on Custom Software Development and Call Center Services, and is midsize.
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Doctor Sac Contact Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Rio de Janeiro, Brazil

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Doctor Sac Contact Center is a call center company. The team provides Call Center Services and Customer Service Outsourcing, and the company is in Rio de Janeiro, Brazil.
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BAHIA CALL CENTER

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Salvador, Brazil

Services provided

25% Back Office Outsourcing

25% Business Consulting

25% Call Center Services +1 service

25% Customer Service Outsourcing

BAHIA CALL CENTER is a Business Consulting company. Their small team is in Salvador, Brazil. Their services include Business Consulting and Call Center Services.
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RedFox Digital Solutions

Not yet reviewed

$25,000+

$100 - $149 / hr

50 - 249

São Paulo, Brazil

Services provided

35% Business Consulting

35% Digital Strategy

30% Customer Service Outsourcing

RedFox Digital Solutions is a Digital Strategy company. Headquartered in São Paulo, Brazil, the team focuses on Digital Strategy and Business Consulting.
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Tempo Soluções BPO

Not yet reviewed

$10,000+

$25 - $49 / hr

10 - 49

Duque de Caxias, Brazil

Services provided

40% Back Office Outsourcing

30% Business Consulting

30% Transcription

Tempo Soluções BPO is a Back Office Outsourcing company. The team is based in Duque de Caxias, Brazil, and their services include Back Office Outsourcing and Business Consulting.
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EXE Outsourcing Office

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Goiânia, Brazil

Services provided

40% Accounting

30% Back Office Outsourcing

30% Customer Service Outsourcing

Accounting company EXE Outsourcing Office is headquartered in Goiânia, Brazil. They specialize in Accounting and Back Office Outsourcing.
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Amaro Group

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Sao Paulo, Brazil

Services provided

100% Call Center Services

Amaro Group is a call center service. They are based in Sao Paulo, Brazil and have midsize team. They provide Call Center Services.
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InHouse Contact Center and Information Technology

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Santo Amaro, Brazil

Services provided

100% Call Center Services

Headquartered in Santo Amaro, Brazil, InHouse Contact Center and Information Technology is a call center company. They provide Call Center Services and were founded in 1988.
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AHEAD Infraestrutura para Contact Centers

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

São Paulo, Brazil

Services provided

100% Call Center Services

Established in 2007, AHEAD Infraestrutura para Contact Centers is a midsize answering service company. Their services include Call Center Services.
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Daleth AC Ambiente Colaborativo

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Sao Paulo, Brazil

Services provided

100% Call Center Services

Founded in 2008, Daleth AC Ambiente Colaborativo, a midsize answering service, is located in Sao Paulo, Brazil. Their team provides Call Center Services.
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ALKES

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Sao Paulo, Brazil

Services provided

100% Call Center Services

ALKES is an answering service. Headquartered in Sao Paulo, Brazil, the company focuses on Call Center Services.
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i9 Contact Center

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Sao Paulo, Brazil

Services provided

100% Call Center Services

Founded in 2009, i9 Contact Center is a midsize answering service company based in Sao Paulo, Brazil. Their team focuses on Call Center Services.
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Top Use - Headsets

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Cotia , Brazil

Services provided

100% Call Center Services

Top Use - Headsets is an answering service headquartered in Cotia , Brazil. Founded in 1996, the team focuses on Call Center Services.
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Diallink

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

SAO PAULO, Brazil

Services provided

100% Call Center Services

Diallink is a call center company. In SAO PAULO, Brazil, the agency was founded in 2006. Their services include Call Center Services.
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Locaweb

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

São Paulo, SP, Brazil

Services provided

70% Back Office Outsourcing

30% Business Consulting

Locaweb is a Back Office Outsourcing company. They were launched in 2008, and their services include Back Office Outsourcing and Business Consulting.
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Belluno Call Center

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Cacapava do Sul, Brazil

Services provided

100% Call Center Services

Belluno Call Center, a telephone answering service, was launched in 2010. The team provides Call Center Services.
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WEpayments

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Curitiba, Brazil

Services provided

100% Back Office Outsourcing

WEpayments, a Back Office Outsourcing company, was launched in 2019. The firm offers Back Office Outsourcing, and is midsize.
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JobHome

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sao Paulo, Brazil

Services provided

100% Call Center Services

JobHome is a telephone answering service. The Sao Paulo, Brazil-based agency was founded in 2017. Their services include Call Center Services.
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BlueLab

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sao Paulo, Brazil

Services provided

100% Call Center Services

BlueLab is a call center. Located in Sao Paulo, Brazil, the team offers Call Center Services.
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ARC TELECOM

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sao Paulo, Brazil

Services provided

100% Call Center Services

Located in Sao Paulo, Brazil, ARC TELECOM is a small call center service. Their services include Call Center Services.
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Kindico Digital Marketing Agency Ltd

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sao Paulo, Brazil

Services provided

50% Affiliate Marketing

50% Sales Outsourcing

Kindico Digital Marketing Agency Ltd is an Affiliate Marketing and Sales Outsourcing company founded in 2016. The team specializes in Affiliate Marketing and Sales Outsourcing.
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Grupo Meta RH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

São Paulo, Brazil

Services provided

50% HR Consulting

40% Back Office Outsourcing

10% Recruiting

Grupo Meta RH is a HR Consulting company headquartered in São Paulo, Brazil. Their services include HR Consulting and Back Office Outsourcing.
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Ayty Tech

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Florianópolis, Brazil

Services provided

24% Call Center Services

20% CRM Consulting and SI

20% IT Strategy Consulting +3 services

16% Customer Service Outsourcing

10% E-Commerce Development

10% IT Managed Services

Founded in 2008, Ayty Tech is a midsize answering service company. Their services include Call Center Services and CRM consulting and SI.
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Specialisterne Brasil

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Sao Paulo, Brazil

Services provided

20% Customer Service Outsourcing

10% BI & Big Data Consulting & SI

10% Back Office Outsourcing +6 services

10% Business Consulting

10% Corporate Training & Coaching

10% Cybersecurity

10% Document Digitization & Management

10% IT Managed Services

10% IT Strategy Consulting

Founded in 2015, Specialisterne Brasil is a Customer Service Outsourcing company. The firm focuses on Customer Service Outsourcing and IT strategy consulting, and is midsize.
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WebOps

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Sao Paolo, Brazil

Services provided

20% Back Office Outsourcing

20% Customer Service Outsourcing

20% Recruiting +2 services

20% Recruitment Process Outsourcing

20% Staffing

WebOps is a Back Office Outsourcing company established in 2017. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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Sao Paolo, Brazil

Avenida Paulista
Sao Paolo, Brazil 20000
31 - 40

+5511996930611

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VIVA | Virtual Assistants

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Salvador, Brazil

Services provided

50% Back Office Outsourcing

20% Business Consulting

20% Corporate Travel Management +2 services

5% Business Continuity Management

5% Customer Service Outsourcing

VIVA | Virtual Assistants is a small Back Office Outsourcing company. Founded in 2025, the team provides Back Office Outsourcing and Business Consulting.
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Attende Call Center

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Goiânia, Brazil

Services provided

70% Customer Service Outsourcing

30% IT Managed Services

Based in Goiânia, Brazil, Attende Call Center is a small Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and IT managed services.
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TOP | Financeiro Digital

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Rio de Janeiro, Brazil

Services provided

50% Back Office Outsourcing

50% Finance & Accounting Outsourcing (FAO)

TOP | Financeiro Digital is a Back Office Outsourcing and Finance & Accounting Outsourcing (FAO) company. Their services include Back Office Outsourcing.
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Receita Previsível Appointment Setting

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Ribeirão Preto, SP, Brazil

Services provided

40% Sales Outsourcing

20% Account-Based Marketing

20% Demand Generation Marketing +1 service

20% Market Research

Sales Outsourcing company Receita Previsível Appointment Setting was founded in 2023. The small team provides Sales Outsourcing and Market Research.
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Customer Umbrella

5.0 20 reviews

$1,000+

< $25 / hr

250 - 999

São Paulo, Brazil

Services provided

10% Back Office Outsourcing

10% Call Center Services

10% Content Moderation Services +7 services

10% Customer Service Outsourcing

10% Data Annotation Services

10% Employer of Record (EOR) Services

10% PEO/Employee Leasing

10% Recruiting

10% Sales Outsourcing

10% Staffing

Customer Umbrella is a versatile customer support and development service provider, offering services such as software development, customer support, and content moderation. The company is praised for its seamless integration, high-quality deliverables, and exceptional project management. Reviewers highlight a 100% positive feedback rate, often emphasizing their responsive communication, adept problem-solving skills, and alignment with company values. Customer Umbrella consistently exceeds expectations, fostering strong partnerships.

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Reviews mention Exceeds expectations
Customer Umbrella consistently exceeds client expectations, as highlighted by their commitment to outstanding service and seamless integration into client operations. Clients noted significant improvements in efficiency and customer satisfaction, with one CEO praising their 'impressive expertise and professionalism.' Another client emphasized their proactive problem-solving approach, stating they 'went above and beyond' in delivering tailored solutions. Overall, feedback reflects a strong sentiment of satisfaction, with clients expressing gratitude for the partnership and the substantial positive impact on their businesses.

Back Office Outsourcing for Gaming Company

5.0 Feb 9, 2024

Our teams' collaboration was very productive. The team at Customer Umbrella showed excellent communication skills and a thorough comprehension of our requirements and priorities. They further improved the cooperation between our teams by being receptive to input and prompt in resolving any problems. Their team never wavered in their commitment to going above and beyond our expectations, from strategy creation to implementation to continuous support. The most notable aspect of Customer Umbrella was their steadfast dedication to providing outstanding customer service. To make every encounter with our players enjoyable and unforgettable, their team went above and beyond. They constantly went above and beyond our expectations. This included handling complicated problems and offering individualised support.
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Back Office Support for Furniture & Home Decor Company

5.0 Feb 7, 2024

Our team and theirs worked flawlessly together. Customer Umbrella became an extension of our own team, blending effortlessly into the structure of our organisation, rather than just another vendor. Their proactive approach and tireless dedication to our cause were truly inspiring, cultivating a culture of collaboration and mutual respect. What truly distinguishes Customer Umbrella is their unrelenting commitment to excellence. They don't just meet, but exceed expectations, consistently going above and beyond to ensure that our clients receive nothing short of exceptional service. Their adaptability and willingness to evolve with our business needs have been critical to our success. In all honesty, it's difficult to identify any areas for improvement because our overall experience with Customer Umbrella has been extremely positive. They've exceeded our expectations at every turn, for which we are extremely grateful.
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Dev Staff Augmentation for Salesforce Consultancy

5.0 Jun 24, 2025

Thanks to the additional talent from Customer Umbrella, we were able to meet our product release deadline 5 weeks ahead of schedule. Code review metrics showed high-quality contributions, and sprint velocity improved by over 35%. Post-launch performance benchmarks also indicated improved platform stability and faster load times. Additionally, team satisfaction surveys showed that collaboration and communication were consistently rated 9/10 across departments, a strong indicator of successful team integration.
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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (2)

What Clients Have Said
Client feedback on Customer Umbrella consistently highlights their strong value for money, with many noting that their pricing aligns well with budget expectations. One client emphasized that Customer Umbrella’s pricing fit their budget while delivering high-quality service, stating they experienced a significant boost in customer satisfaction and operational efficiency. Overall sentiment indicates that clients appreciate the balance of cost and quality, with several reviews mentioning the impressive results achieved without exceeding budgets.
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United States (5) Cyprus (2) Germany (2) Canada (1) England (1)

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São Paulo, Brazil

Av. Paulista Bela Vista
São Paulo, Brazil 01310
50 - 75

+359885379385

See All Locations (5)

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