Top Customer Support Outsourcing Companies
-
Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
-
$5,000+$50 - $99 / hr10 - 49Lisarow, Australia
Services provided
Launched in 2010, VA World Outsourcing is a Customer Service Outsourcing company. Their team specializes in Customer Service Outsourcing and Call Center Services.
Read more -
$1,000+< $25 / hr250 - 999Schaumburg, IL
Services provided
Rely Services Inc is a Back Office Outsourcing company. The Schaumburg, Illinois-based firm was launched in 1997. Their services include Back Office Outsourcing and CRM consulting and SI.
Read more -
$1,000+$50 - $99 / hr10 - 49Houston, TX
Services provided
Apollo Answering Service, LLC is a call center company. Launched in 1966, their team offers Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Minneapolis, MN
Services provided
Outsource Consultants is a phone answering service established in 2013. The team focuses on Call Center Services and Back Office Outsourcing and is based in Minneapolis, Minnesota.
Read more -
$1,000+Undisclosed10 - 49Dorking, England
Services provided
Novus Business Connections Limited, a small Direct Marketing company, is based in Dorking, England. Their services include Direct Marketing and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Old Bridge, NJ
Services provided
Front Desk Helpers Co is a software development company. Their midsize team is located in Old Bridge, New Jersey. Their services include Custom Software Development and IoT development.
Read more -
$100,000+< $25 / hr50 - 249Ikeja, Nigeria
Services provided
Intercom Nigeria, a phone answering service, is based in Ikeja, Nigeria and FCT, Nigeria. They provide Call Center Services and unified communications consulting & SI and were established in 2010.
Read more -
UndisclosedUndisclosed50 - 249Alexandria, Egypt
Services provided
Tawasol for Business Administration is an IT strategy consulting company. In Alexandria, Egypt, the team provides IT strategy consulting and Business Consulting.
Read more -
$5,000+< $25 / hr50 - 249Minnetonka, MN
Services provided
E Virtual Services is a Finance & Accounting Outsourcing (FAO) company founded in 2009. The firm focuses on Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249
Services provided
Springbord, a Data Annotation Services company, is located in Las Vegas, Nevada. Launched in 2016, the team provides Data Annotation Services and Back Office Outsourcing.
Read more -
$1,000+< $25 / hr10 - 49Mumbai, India
Services provided
Back Office Outsourcing company Live Virtual Assistants was established in 2019. In Mumbai, India, the team offers Back Office Outsourcing and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Puyallup, WA
Services provided
Cascade Answering Solutions is an answering service. Their small team is in Puyallup, Washington and offers Call Center Services and Customer Service Outsourcing. The agency was launched in 2015.
Read more -
$10,000+< $25 / hr10 - 49Barranquilla, Colombia
Services provided
Connect2BPO is an Accounting company. The Barranquilla, Colombia-based team provides Accounting and Back Office Outsourcing.
Read more -
$10,000+$50 - $99 / hr10 - 49
Services provided
Virtual Assistant Melbourne is a Back Office Outsourcing company. The team is headquartered in South Melbourne, Australia, and their services include Back Office Outsourcing and Business Consulting.
Read more -
$5,000+< $25 / hr2 - 9London, England
Services provided
Desire Group International specializes in services such as Customer Support Outsourcing and sales process improvement. Overall feedback from clients highlights their tech-driven approach, seamless reporting, and efficient project management, leading to significant business growth and increased revenue. Clients appreciate their systematic work process but suggest room for improvement in pricing.
-
$1,000+$25 - $49 / hr2 - 9
Services provided
Founded in 2019, Creddos is a small Nashik, India-based custom software development company. Their team offers Custom Software Development and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr50 - 249New York, NY
Services provided
Launched in 2011, NetSet RCM Services is a Back Office Outsourcing company. The midsize team offers Back Office Outsourcing and Customer Service Outsourcing.
Read more -
$50,000+Undisclosed2 - 9
Services provided
Call Center Concierge is a Customer Service Outsourcing company in Miami, Florida. The team offers Customer Service Outsourcing and Sales Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9Glendale, AZ
Services provided
Founded in 2007, Schneider Engineering & Technology is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Business Consulting.
Read more -
$1,000+$25 - $49 / hr2 - 9Pearland, TX
Services provided
PowerLift Garage Doors is a Pearland, Texas-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Event Management.
Read more -
UndisclosedUndisclosed2 - 9Guang Zhou Shi, China
Services provided
ShipAnt is a Guang Zhou Shi, China-based Customer Service Outsourcing company. They offer Customer Service Outsourcing and Sales Outsourcing.
Read more -
$1,000+< $25 / hr10 - 49North Brooksville, FL
Services provided
Established in 2024, Covalent Solutions is a Back Office Outsourcing company. Based in North Brooksville, Florida, the team provides Back Office Outsourcing and Social Media Marketing.
Read more -
Undisclosed$25 - $49 / hr10 - 49
Services provided
Local Leads Generation is an Email Marketing company established in 2022. The firm specializes in Email Marketing and Sales Outsourcing, and is small.
Read more -
$1,000+< $25 / hr10 - 49Galway, Ireland
Services provided
Ordorite Software Solutions is an Interior Design company. They were established in 2006 and focus on Interior Design and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Supportable is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Sales Outsourcing and is in Bakı, Azerbaijan.
Read more -
$1,000+Undisclosed50 - 249Rawalpindi, Pakistan
Services provided
LETS OUTSOURCE SMC PRIVATE LIMITED, a Back Office Outsourcing company, was established in 2019. The agency provides Back Office Outsourcing and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr50 - 249Kalyan, India
Services provided
Tasks Assistant is a midsize Back Office Outsourcing company founded in 2014. Their team offers Back Office Outsourcing and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr1,000 - 9,999Montréal, Canada
Services provided
Alteka, a large answering service, is based in Montréal, Canada. Their services include Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Los Angeles, CA
Services provided
Get B2B Leads is a midsize Los Angeles, California-based Sales Outsourcing company. The team provides Sales Outsourcing and Social Media Marketing.
Read more -
$10,000+< $25 / hr10 - 49Zagreb, Croatia
Services provided
CoreX is a Customer Service Outsourcing company. In Zagreb, Croatia, the team focuses on Customer Service Outsourcing and Call Center Services.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Assistify is a Customer Service Outsourcing company. They are located in Malot, Pakistan and have small team. They provide Customer Service Outsourcing and Finance & Accounting Outsourcing (FAO).
Read more -
$1,000+< $25 / hr10 - 49Maartensdijk, Netherlands
Services provided
DHC Offshore is a Customer Service Outsourcing company. The Maartensdijk, Netherlands-based firm was founded in 2019. Their team focuses on Customer Service Outsourcing and AI Agents.
Read more -
UndisclosedUndisclosed10 - 49Coolum Beach, Australia
Services provided
Ando's Air is a Customer Service Outsourcing company based in Coolum Beach, Australia. Their services include Customer Service Outsourcing and Engineering.
Read more -
Undisclosed$25 - $49 / hr10 - 49
Services provided
VMG ELECTRICAL SERVICE PTE. LTD. Is a Customer Service Outsourcing company launched in 2023. The team focuses on Customer Service Outsourcing and Sales Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Houston, TX
Services provided
Headquartered in Houston, Texas, Mandit Solutions is a midsize Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Market Research.
Read more -
$1,000+$50 - $99 / hr50 - 249
Services provided
Telu Group is a Sales Outsourcing company launched in 2020. The firm focuses on Sales Outsourcing and Call Center Services, and is midsize.
Read more -
$1,000+< $25 / hr50 - 249Panaji, India
Services provided
EnigmaSoft Technologies, an IT managed services company, was founded in 2020. They provides IT managed services and Digital Strategy.
Read more -
Undisclosed< $25 / hr50 - 249Coimbatore, India
Services provided
I DigiMeta Technology Pvt Ltd is a Customer Service Outsourcing company. Launched in 2022, the agency offers Customer Service Outsourcing and Business Consulting.
Read more -
$1,000+$25 - $49 / hr50 - 249Sydney, Australia
Services provided
Liveware, a Business Consulting company, was founded in 2018. They focuses on Business Consulting and IT managed services.
Read more -
UndisclosedUndisclosed10 - 49Reno, NV
Services provided
Call center company Answerwest Inc was launched in 1987. The company focuses on Call Center Services and Customer Service Outsourcing, and is small.
Read more -
$1,000+< $25 / hr10 - 49Rathcoole, Ireland
Services provided
Prosupo is a branding agency founded in 2021. The agency specializes in Branding and Social Media Marketing, and is small.
Read more -
$25,000+$50 - $99 / hr10 - 49Graz, Austria
Services provided
AI company Avataris was founded in 2019. The team offers Artificial Intelligence and Customer Service Outsourcing and is in Graz, Austria.
Read more -
$1,000+< $25 / hr250 - 999Sheffield, England
Services provided
Ant Marketing is a telephone answering service. Founded in 1989, the firm provides Call Center Services and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr250 - 999Barcelona, Spain
Services provided
Newco , an answering service company, was launched in 2010. The team provides Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Montgomery, AL
Services provided
ASK is a Montgomery, Alabama-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing and were established in 1992.
Read more -
UndisclosedUndisclosed250 - 999Athina, Greece
Services provided
Mediatel S.A., is an Athina, Greece-based call center service. They focus on Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Basel, Switzerland
Services provided
Call center service Callpoint AG was established in 2007. The midsize team focuses on Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Cheyenne, WY
Services provided
Workaholics is a Customer Service Outsourcing company. Based in Cheyenne, Wyoming, the firm offers Customer Service Outsourcing and Web Development.
Read more -
UndisclosedUndisclosed250 - 999
Services provided
Entra Group is a call center. Located in Fleurus, Belgium, the team focuses on Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999
Services provided
CorpOne BPO, a midsize answering service company, is based in Secunderabad, India. The team specializes in Call Center Services and Customer Service Outsourcing.
Read more
Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.
Get My Matches
Tell us what you need — we’ll match you with top agencies in minutes.
Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Best Customer Service Outsourcing Companies
-
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?