Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.
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$1,000+$25 - $49 / hr50 - 249Nairobi, Kenya
Services provided
Eminence Outsourcing is a call center service. They specialize in Call Center Services and Customer Service Outsourcing and were launched in 2022. The agency is in Nairobi, Kenya.
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$250,000+< $25 / hr50 - 249
Services provided
Safe Link Solutions is a Fair Oaks, California-based telephone answering service. The team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
Skybound CX is an answering service established in 2023. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+$50 - $99 / hr50 - 249Bangkok, Thailand
Services provided
SCMC Technologies Co., Ltd. Is an IT managed services company. The firm is headquartered in Bangkok, Thailand. Their services include IT managed services and other IT consulting and SI.
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$1,000+< $25 / hr50 - 249Regina, Canada
Services provided
Email Marketing company Dispatch Hero is located in Regina, Canada and Regina, Canada. The team offers Email Marketing and Search Engine Optimization.
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$1,000+$25 - $49 / hr50 - 249Chennai, India
Services provided
Founded in 2017, KamaK Corp is a phone answering service. The team focuses on Call Center Services and Back Office Outsourcing and is in Chennai, India and Chennai, India.
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$25,000+$25 - $49 / hr50 - 249Belconnen, Australia
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Advertising company AOSC Technologies is headquartered in and Belconnen, Australia. Launched in 2021, the team provides Advertising and Branding.
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$75,000+$25 - $49 / hr50 - 249Karachi, Pakistan
Services provided
Taxon Technology LLP is a Karachi, Pakistan-based Business Consulting company. Founded in 2001, the team specializes in Business Consulting and Call Center Services.
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$1,000+< $25 / hr50 - 249
Services provided
Business Consulting company NOAH RCM GROUP offers Business Consulting and Back Office Outsourcing. They are based in Peradeniya, Sri Lanka and Louisville, Kentucky.
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UndisclosedUndisclosed50 - 249
Services provided
FirstComm, an unified communications consulting & SI company, offers unified communications consulting & SI and IT managed services. The firm is in Fairlawn, Ohio.
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UndisclosedUndisclosed50 - 249Prague, Czech Republic
Services provided
Located in Prague, Czech Republic, Digital First Marketing Group is a Marketing Strategy company. The team offers Marketing Strategy and Content Marketing.
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Undisclosed< $25 / hr50 - 249
Services provided
TeleCom Tech Solutions, a midsize call center company, is headquartered in Las Vegas, Nevada and San Salvador, El Salvador. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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Answering service Archers Contact Solutions was launched in 2011. The firm focuses on Call Center Services and Back Office Outsourcing, and is midsize.
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$1,000+< $25 / hr50 - 249
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Rite Direction is a Business Consulting company. They are in Cape Town, South Africa, and their services include Business Consulting and Call Center Services.
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$1,000+< $25 / hr50 - 249Wilmington, DE
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ForceMultiply is a call center service. Launched in 2024, the company is located in Wilmington, Delaware. Their team offers Call Center Services and Back Office Outsourcing.
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$25,000+$50 - $99 / hr50 - 249Sahibzada Ajit Singh Nagar, India
Services provided
New Leaf Global enterprises Pvt Ltd is a Sahibzada Ajit Singh Nagar, India-based Business Consulting company. The team provides Business Consulting and Call Center Services.
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$100,000+$100 - $149 / hr50 - 249
Services provided
Midsize Business Consulting company Construction Estimator, is based in Brooklyn, New York. The team provides Business Consulting and Commercial Brokerage Services.
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UndisclosedUndisclosed50 - 249
Services provided
Kato Outsourcing is a Business Consulting company. The Centro, Brazil-based company was founded in 2020. Their services include Business Consulting and Call Center Services.
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UndisclosedUndisclosed50 - 249
Services provided
Officepros is a telephone answering service located in Los Angeles, California. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
ACTIV8 ASIA, a social media marketing firm, offer Social Media Marketing and Call Center Services. They were founded in 2022.
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Undisclosed$25 - $49 / hr50 - 249
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Founded in 2020, Treble Solutions is a Business Consulting company. In Randburg, South Africa, the team offers Business Consulting and Call Center Services.
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UndisclosedUndisclosed50 - 249
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Established in 2005, trantus is a midsize Mexico City, Mexico-based Business Consulting company. Their services include Business Consulting and Call Center Services.
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$25,000+< $25 / hr50 - 249
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MFSYS Technologies is a midsize IT managed services company established in 2014. Their team specializes in IT managed services and Custom Software Development.
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UndisclosedUndisclosed50 - 249
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Dga global is a midsize Gurgaon, India-based Business Consulting company. Their services include Business Consulting and Finance & Accounting Outsourcing (FAO).
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$25,000+$50 - $99 / hr50 - 249
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IT managed services company Outsource Tel was launched in 2013. The agency specializes in IT managed services and Custom Software Development, and is midsize.
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UndisclosedUndisclosed50 - 249
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Back Office Outsourcing company Zeal Connect is located in Kharpudi Bk., India. Established in 2016, the team provides Back Office Outsourcing and Accounting.
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$25,000+< $25 / hr50 - 249
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BIN - BPO IN Nepal is a video production company. The team is located in Kathmandu, Nepal, and their services include Video Production and Web Development.
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Undisclosed< $25 / hr50 - 249Yerevan, Armenia
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Headquartered in Yerevan, Armenia, The NNA Project BPO is a Back Office Outsourcing company. They provide Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr50 - 249Pasig, Philippines
Services provided
Outsourced Dynamic Network Solutions Inc. Is a big data analytics company. They focus on BI & big data consulting & SI and Cybersecurity and were established in 2023.
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$5,000+< $25 / hr50 - 249
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Launched in 2024, Eleveal is a branding firm. The firm provides Branding and Marketing Strategy.
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$5,000+< $25 / hr50 - 249
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Launched in 2017, 1-833-652-5900 Battery Park City, NY Call Center is a call center service. The firm focuses on Call Center Services and Back Office Outsourcing, and is midsize.
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$1,000+< $25 / hr50 - 249
Services provided
Located in Srinagar, India, MyraanM Solutions Pvt. Ltd. Is a social media marketing firm. They focus on Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249
Services provided
Call center InnovoCurve BPO is headquartered in Johannesburg, South Africa. They specialize in Call Center Services and Back Office Outsourcing and were established in 2021.
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$5,000+$50 - $99 / hr50 - 249
Services provided
Revantage Healthcare Business Solutions is an IT strategy consulting company based in Wyoming, Washington. Established in 2007, the team provides IT strategy consulting and IT managed services.
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$1,000+< $25 / hr50 - 249
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Located in Cleveland, Ohio and Cebu City, Philippines, Staffers Agency is a Business Consulting company. The team offers Business Consulting and Call Center Services.
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$50,000+$25 - $49 / hr50 - 249
Services provided
Vesper services private limited is a call center company launched in 2022. The midsize team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+$50 - $99 / hr50 - 249
Services provided
MeraTalk is an IT strategy consulting company established in 2020. Based in Cranston, California, the team focuses on IT strategy consulting and Call Center Services.
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UndisclosedUndisclosed50 - 249Milton Keynes, England
Services provided
Indigo Medical, a public relations company, specialize in Public Relations and Digital Strategy. They were founded in 2008.
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$1,000+< $25 / hr50 - 249Richardson, TX
Services provided
032 Outsourcing is a Back Office Outsourcing company. Launched in 2012, the team focuses on Back Office Outsourcing and Recruitment Process Outsourcing.
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$1,000+< $25 / hr50 - 249
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India BPO Services (Arrow Computers) is a midsize answering service company located in Ahmedabad, India. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
Services provided
NANJING HENTOR INFORMATION TECHNOLOGY CO.,LTD. Is a midsize Business Consulting company. They focus on Business Consulting and Back Office Outsourcing and were established in 2012.
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$10,000+$25 - $49 / hr50 - 249Davao City, Philippines
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Poseidon BPO is a phone answering service. In Davao City, Philippines, their midsize team offers Call Center Services and Back Office Outsourcing. The company was launched in 2020.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Established in 2020, Globe Call Center is an answering service company. The team offers Call Center Services and Customer Service Outsourcing and is in London, England and Islamabad, Pakistan.
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$10,000+$25 - $49 / hr50 - 249Sugar Land, TX
Services provided
QuickBooks Integration, a midsize branding company, is located in Sugar Land, Texas. Their services include Branding and Web Development.
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UndisclosedUndisclosed50 - 249
Services provided
Voodesk is a Peradeniya, Sri Lanka-based social media marketing company. Their services include Social Media Marketing and Call Center Services.
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$5,000+$25 - $49 / hr50 - 249
Services provided
Founded in 2020, Broadium LLC, a midsize Business Consulting company, is in Lahore, Pakistan. Their services include Business Consulting and Call Center Services.
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$5,000+$50 - $99 / hr50 - 249Gurugram, India
Services provided
Fujitronix India Pvt. Ltd is a Conversion Optimization company. Based in Gurugram, India, the team focuses on Conversion Optimization and Logo.
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UndisclosedUndisclosed50 - 249
Services provided
New York Central Air Conditioning, a Business Valuation Services company, was founded in 2010. The company specializes in Business Valuation Services and Commercial Development.
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UndisclosedUndisclosed50 - 249
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R&D Group is a Back Office Outsourcing company located in Addis Ababa, Ethiopia and Rotterdam, Netherlands. The team provides Back Office Outsourcing and HR Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
Established in 2020, Extend Your Team is a branding company. Their team offers Branding and Back Office Outsourcing.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
35.8/40.020/20 Reviews9.6/10 Clients & Experience6.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.9/40.019.8/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
32.3/40.018.2/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
32.2/40.017/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32/40.016.4/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.8/40.015.8/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31.3/40.015.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
35.3/40.020/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
31.2/40.018.6/20 Reviews7.1/10 Clients & Experience5.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
31.2/40.017.2/20 Reviews9.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
33.8/40.018.6/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
31.1/40.016.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
33.7/40.018/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.5/40.017.4/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.4/40.019.2/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
30.7/40.017.2/20 Reviews10/10 Clients & Experience3.5/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Beograd, Serbia
Ability to deliver
30.6/40.017/20 Reviews9.6/10 Clients & Experience4/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
32.8/40.018.6/20 Reviews9.7/10 Clients & Experience4.5/10 Market PresenceService focus
33% Customer Service Outsourcing67% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.4/40.015.8/20 Reviews9.7/10 Clients & Experience4.9/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
31.7/40.016.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
31.7/40.017.2/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30.8/40.016/20 Reviews9.6/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
30.1/40.015.8/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.1/40.016.6/20 Reviews7.9/10 Clients & Experience5.5/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.6/40.016.4/20 Reviews9.3/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?