What services do customer support providers offer?

Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as: Voice, chat, and email support (Tier 1–3) Technical troubleshooting and product onboarding Order processing, refunds, and billing inquiries Social media moderation and community management Multilingual or 24/7 coverage Quality assurance, analytics, and CSAT reporting Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.

How much does it cost to hire a customer support firm?

Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs: Shared agents: $8–$15 per hour (often offshore) Dedicated agents: $15–$30 per hour for mid-tier markets Specialized or technical agents in high-cost regions: $30–$50+ per hour When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.

How do I choose the right customer support provider?

Map your project’s unique requirements—channels, hours, volumes, and languages. Shortlist vendors with proven experience in your industry and ticket complexity. Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts. Assess cultural fit—communication cadence, escalation procedures, and data-security standards. Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services. Run a pilot or SLA-backed trial before signing a long-term contract.

What are red flags to watch for in a customer support company?

Guaranteed CSAT scores without a clear methodology Vague pricing or hidden setup fees High agent turnover rates or lack of training documentation Limited transparency into QA scores or call recordings Poor data-security certifications (e.g., no ISO/PCI compliance)

What questions should I ask before hiring a customer support provider?

How do you recruit, train, and retain agents for my account? Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours? What are your average response and resolution times for clients like us? How is performance reported, and how often can we audit calls/chats? What is your disaster-recovery and data-protection policy? Can we start with a pilot program, and how is success defined?

Home Inbound Voice Services Customer Support

Top Customer Support Outsourcing Companies

Q: What’s the difference between outsourcing and hiring freelance agents?

Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.

Q: Which industries benefit most from customer support outsourcing?

E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.

Q: What does a customer support outsourcing company do?

A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.

Great customer experiences keep buyers loyal, but building an in-house support team isn’t always practical. Customer support outsourcing companies give you on-demand talent, multichannel expertise, and 24/7 coverage so you can focus on core growth. Clutch curates the world’s top providers through a rigorous, review-driven vetting process that verifies client results, industry expertise, and service quality. Use the filters on this page to sort firms by budget, location, industry focus, or service line, or jump directly to leading markets such as the United States, United Kingdom, and Canada. Read in-depth client reviews, compare portfolios, and hire with confidence.

Ratings Updated: September 18, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Puts the customer first
Client feedback on Hugo emphasizes their strong commitment to customer-centricity. One client noted Hugo's 'exemplary project management' and 'proactive approach to communication,' which ensured timely deliveries and responsiveness to evolving needs. Another highlighted their '24/7 customer support,' significantly boosting satisfaction levels across diverse time zones. Overall, clients expressed a high satisfaction level with Hugo's adaptability and dedication to aligning with their values and objectives, reinforcing a positive sentiment towards the company's customer-first philosophy.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.
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Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.

See all 47 projects

3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Hotel Booking Software Company
5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Clients consistently highlight Helpware's strong value for money, with many noting that their pricing aligns well with budgetary constraints while delivering high-quality services. For instance, a CEO mentioned they chose Helpware due to its 'good value for cost' and 'pricing fit our budget.' Another client emphasized significant cost savings and efficient project management, stating, 'They meet deadlines and stay within the budget.' Overall, feedback reflects a positive sentiment regarding Helpware's affordability and the quality of their work.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

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Mindy Support

4.8 37 reviews

Verified

Undisclosed

Undisclosed

1,000 - 9,999

Limassol, Cyprus

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO providing multilingual call center solutions and outsourced customer support across Europe. Reviews highlight their strong project management, proactive communication, and adaptability, achieving a notable 100% positive feedback rate. They are praised for reducing response times and efficiently expanding market coverage, with 67% of reviewers emphasizing their excellent value for cost.

See all 37 projects

1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
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Industry Experience

Mindy Support has garnered positive feedback across various industries, particularly in Beauty, Automotive, eCommerce, and Financial Services. Clients commend their multilingual customer support, operational efficiency, and flexibility, resulting in enhanced customer experience metrics and increased productivity. The overall sentiment is favorable, highlighting their expertise in handling diverse customer needs and their capability to adapt to sector-specific challenges, making them a suitable partner for companies seeking reliable support in these industries.
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Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Advertising & marketing Information technology

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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

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Face for Business

4.8 3 reviews

Undisclosed

Undisclosed

10 - 49

Burscough, England

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Face for Business is a professional call answering and virtual receptionist service provider. Clients consistently highlight their personalized approach, service reliability, and ability to build strong client relationships. Reviews are overwhelmingly positive, with 100% of feedback emphasizing their exceptional service quality and integration with client operations, resulting in improved customer relations and operational efficiency.

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Reviews mention Personable
Clients express a highly positive sentiment regarding Face for Business's personable service. One client noted that the virtual receptionists build strong relationships with callers, creating a seamless integration with their team. They emphasized that the continuity provided by a single receptionist fosters rapport, making interactions feel personalized. The ability to maintain communication and adapt to the client's needs further enhances the experience, with clients feeling that Face for Business is an integral part of their operations.

Virtual Receptionist Services for Accounting Firm

5.0 Feb 28, 2022

Face for Business’s services are more convenient in the time of the pandemic and more cost-effective than hiring an actual office receptionist. It has been fantastic, and their messaging service has been really good. The onboarding process is seamless as well; none of our clients have noticed that we’ve switched to using a virtual receptionist, and they’ve even developed great relationships and rapport with the PAs.
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Virtual Receptionist Services for Accounting Firm

5.0 Feb 28, 2022

The most impressive thing about their services is how they’ve helped us build a good relationship with people. Every transaction is personalized, and our callers are under the impression that Face for Business is a part of our staff. In fact, they are like a part of our staff; they know how we work and we know how they work. Our relationship is stress-free.
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Industry Experience

Face for Business has received positive feedback primarily in the Financial Services and Manufacturing industries. Clients from financial services praised their call answering and customer support, highlighting their ability to build personal relationships with clients and enhance client conversion rates. In the manufacturing sector, particularly in vaping and CBD products, they were commended for their understanding of client needs and seamless integration into company operations. Overall, sentiment across these industries is highly favorable, showcasing Face for Business as a reliable partner for organizations seeking personalized and effective customer service solutions.
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Financial services Manufacturing

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Face for Business for providing high-quality services at competitive prices. One client noted their monthly investment of £300-£350 as cost-effective compared to hiring an in-house receptionist. Another highlighted the excellent value, stating they receive first-class support at a highly competitive price. Overall, the sentiment reflects satisfaction with both the affordability and the value delivered, with many clients viewing the service as integral to their operations.
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ARC Business Process Outsourcing

5.0 1 review

Undisclosed

< $25 / hr

50 - 249

Stellenbosch, South Africa

Services provided

30% Customer Service Outsourcing

40% Sales Outsourcing

20% Call Center Services +1 service

10% Back Office Outsourcing

ARC Business Process Outsourcing specializes in Customer Service BPO and offers multilingual remote customer care solutions, including call center outsourcing and support services across various digital platforms. Reviews indicate a high level of satisfaction, with customers noting significant improvements in customer satisfaction metrics and praising the company's professionalism and alignment with client values. Overall, 100% of reviewers recommend their services.

See all 1 projects

1 of 1 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for E-Commerce Company
5.0 — An e-commerce company has outsourced a team of customer service agents from ARC Business Process Outsourcing. The responsibilities include interactions via Webform, emails, live chat, social media, Read more
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Industry Experience

ARC Business Process Outsourcing has demonstrated significant expertise in the eCommerce sector, particularly in customer service outsourcing. Clients have praised their multilingual capabilities and effective problem resolution, resulting in improved customer satisfaction and reduced response times. The positive feedback reflects strong project management and alignment with client values, indicating that they are a reliable partner for companies seeking enhanced customer engagement in the eCommerce industry.
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Select Industry to see insights

eCommerce

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Average Project Cost Breakdown

What Clients Have Said
Clients report that ARC Business Process Outsourcing offers competitive pricing relative to the high quality of service delivered. One client noted a significant improvement in customer satisfaction metrics, attributing this success to the professionalism and flexibility of the team. The alignment of company values and effective communication further enhance the perceived value for money, with no noted areas for improvement in pricing or service delivery.
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Conversational

5.0 4 reviews

Undisclosed

Undisclosed

10 - 49

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Conversational is a professional answering service and virtual receptionist company that provides bilingual call handling and customer support solutions. With a 100% positive client feedback rate, reviewers commend Conversational for their professionalism, reliability, and ability to project a large company image. Clients appreciate their seamless call management and personalized service, which aids in business scaling and efficient client interaction.

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Reviews mention Great project management
Clients have expressed high satisfaction with Conversational's project management, noting their ability to set and exceed expectations. One client highlighted the seamless communication through email and phone, emphasizing that Conversational acts as an integral part of their business. Additionally, the implementation of an Interactive Voice Response system was praised as a significant value-added service, provided without extra charges. Overall, the feedback reflects a strong sentiment regarding their project management effectiveness and commitment to client success.

Receptionist Services for IT Services Company

5.0 Nov 17, 2021

Conversational has done very well — they set expectations at the beginning and have so far exceeded them. We primarily communicate through email and phone calls. I usually call them when I need something from them.
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Industry Experience

Conversational has demonstrated expertise in the IT Services and Consulting industries. Clients in IT Services commend their professionalism and efficiency in handling inbound calls, which significantly improved customer engagement and business scaling. Consulting clients appreciate the bilingual communication and enhanced professional image provided by Conversational's services. Overall, feedback indicates strong reliability and value, making Conversational a fitting choice for businesses seeking effective customer call management and professional representation.
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IT Services Consulting

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Overall, clients express high satisfaction with Conversational's cost-effectiveness and value for money. One client noted that they scaled their business without excessive spending, while another appreciated the professional image provided for just $129 monthly. Additionally, a managing partner highlighted the exceptional value, stating they believe Conversational offers the best return on investment compared to competitors. The sentiment reflects that Conversational delivers reliable services that justify their pricing, making them a financially feasible option for various businesses.
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Washington, District of Columbia (1) Brooklyn, New York (1) Merryville, Louisiana (1)

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PATLive

4.9 8 reviews

Undisclosed

Undisclosed

250 - 999

Tallahassee, FL

Services provided

10% Customer Service Outsourcing

90% Call Center Services

PATLive is a comprehensive phone answering service provider known for assisting small businesses with efficient call management and customer interaction. Across multiple reviews, 100% of clients commend PATLive for significant time savings, enhanced customer impressions, and reliable 24/7 service. Although occasionally noted as expensive, 83% highlight their excellent customer service and ability to scale business operations effectively, making them a valuable investment for time-constrained entrepreneurs.

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Reviews mention Communicative
Clients consistently highlight PATLive's exceptional communication skills, noting their responsiveness and friendly demeanor. One client remarked on their promptness, stating, 'If I need to reach out to them, they respond almost immediately.' Additionally, the ability of PATLive agents to communicate effectively in English was praised, enhancing customer interactions. Overall, the sentiment regarding communication is overwhelmingly positive, with clients expressing confidence in PATLive's ability to manage calls efficiently.

24/7 Call Answering for Weight Loss Service

5.0 Feb 12, 2019

They're very competent and friendly. If I need to reach out to them, they respond almost immediately. Also, their rates are very reasonable.
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Industry Experience

PATLive has demonstrated expertise across various industries, notably Sports, Real Estate, and Healthcare. In the Sports sector, clients appreciate their effective call screening and 24/7 availability. Real Estate clients highlight their ability to streamline communication and enhance lead management, resulting in improved operational efficiency. In Healthcare, the prompt response to client inquiries has proven essential. Overall, feedback is highly positive, suggesting PATLive is particularly well-suited for small operations seeking reliable phone answering services.
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Select Industry to see insights

Sports Real estate Healthcare

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Average Project Cost Breakdown

Less than $10,000 (7)

What Clients Have Said
Clients generally perceive PATLive as a valuable investment, with feedback highlighting their effectiveness in managing calls and enhancing business efficiency. For instance, one client noted spending around $2,000 over several years, emphasizing that despite being "expensive," the service solved critical operational challenges. Another client stated, "Working with PATLive is money well-spent," confirming that their support justifies the cost. Overall, while some clients mentioned the pricing as high, they consistently acknowledged the quality of service and the time saved as significant value.
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United States (6) Germany (1)

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Salaria Sales

5.0 6 reviews

$25,000+

< $25 / hr

50 - 249

Washington, DC

Services provided

20% Customer Service Outsourcing

20% Call Center Services

20% Marketing Strategy +4 services

15% Market Research

10% Business Consulting

10% Sales Outsourcing

5% Social Media Marketing

Salaria Sales is a sales development company specializing in lead generation and cold outreach to book qualified meetings. Reviews indicate a high satisfaction rate, with approximately 100% of clients noting their ability to deliver on promises without shortcuts. Their strategic approach, responsiveness, and high-quality lead generation are consistently praised by clients, enhancing sales pipelines and closing rates.

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Reviews mention Innovative
Salaria Group has received positive feedback for their innovative approach to sales development. A CEO from RenewAge highlighted their unique methods, stating, 'They do sales development in a way I’ve never seen it done before.' The client emphasized the significant increase in sales and commended the firm's ability to accomplish a large scale of work efficiently. Overall, the sentiment reflects strong satisfaction with Salaria's innovative solutions.

Market Research for Energy Management Solutions Company

5.0 Mar 25, 2021

They are a young company and do sales development in a way I’ve never seen it done before. The scale of what they can accomplish is enormous and is well worth the investment. Their approach to sales development is innovative, setting them apart from other firms.
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Industry Experience

Salaria Sales has established a strong reputation across various industries, including Information Technology, Advertising & Marketing, Manufacturing, Energy & Natural Resources, and Solar Contracting. Clients appreciate their expertise in cold outreach and lead generation, noting impressive outcomes such as high-quality meetings and increased sales pipelines. Overall sentiment reflects reliability, professionalism, and a commitment to delivering measurable results. This provider is particularly well-suited for businesses seeking efficient sales development and qualified lead generation.
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Advertising & marketing Information technology Construction Energy & natural resources Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently express satisfaction with Salaria Sales' cost-effectiveness and value for money. One client noted, "Good value for cost," while another highlighted their "pricing fit our budget." Additionally, a client from Deepchill Solutions remarked on how the investment brought "millions into the pipeline," emphasizing the tangible returns on their expenditure. Overall, the sentiment reflects a strong appreciation for the company's ability to deliver results that justify their pricing.
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Ukrany

5.0 6 reviews

$5,000+

< $25 / hr

10 - 49

L'viv, Ukraine

Services provided

10% Customer Service Outsourcing

30% IT Staff Augmentation

10% Back Office Outsourcing +5 services

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

10% HR Consulting

10% IT Managed Services

10% IT Strategy Consulting

Ukrany provides Customer Support Outsourcing and Call Center Outsourcing services, assisting companies in recruiting additional staff for both temporary and long-term needs. Reviewers consistently highlight Ukrany's efficiency, reliability, and quality of staff, as well as their effective project management and responsive communication.

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Reviews mention Professional
Clients express a strong sentiment of professionalism towards Ukrany, highlighting their high responsiveness and extensive knowledge. One client noted, 'Ukrany is highly responsive, consistently professional, and knowledgeable,' while another emphasized the 'excellent level of service' and 'good response time.' Overall, the feedback indicates a solid alignment with client values and an exceptional partnership, with no identified areas for improvement.

Accounting Services for Professional Employment Organization

5.0 Mar 1, 2023

Ukrany is highly responsive, consistently professional, and knowledgeable. Our company, GX, greatly values our partnership with Ukrany. We have experienced an excellent level of service from this partner, including good response time, a high level of professionalism and subject knowledge.
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Industry Experience

Ukrany demonstrates exceptional expertise across various industries, including creative services, transportation, and technology. Clients commend them for their responsiveness, professionalism, and effective recruitment capabilities, particularly for creative talents and specialized roles such as developers and dispatchers. Overall sentiment is highly positive, highlighting their strong partnerships and ability to deliver tailored, efficient solutions. Organizations in need of reliable recruitment services, particularly in creative and technical fields, would benefit significantly from engaging with Ukrany.
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Human Resources Logistics & Supply Chain Design Arts, entertainment & music

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Average Project Cost Breakdown

$50,000 to $199,999 (2)

What Clients Have Said
Clients have expressed high satisfaction with Ukrany's overall cost and value for money. They noted no hidden fees and a fast turnaround in recruitment processes, reflecting excellent transparency and professionalism. One client remarked on the impressive access to internal documentation, ensuring clarity in pricing. Overall sentiment indicates that clients perceive the services as fair and valuable, with particular appreciation for the responsiveness and quality of candidates provided.
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Sweden (2) United States (1)

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SuperStaff

4.8 10 reviews

$10,000+

< $25 / hr

250 - 999

Makati, Philippines

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +5 services

15% Finance & Accounting Outsourcing (FAO)

10% Supply Chain Management

5% Content Moderation Services

5% Data Annotation Services

5% Procurement Support

SuperStaff is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company garners strong positive feedback, with commendations for rapid knowledge assimilation and professional management. While 92.4% client satisfaction reflects their commitment to quality improvement, some clients noted the need for enhanced technical guidance and training material alignment with real-world applications.

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0 of 2 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

BPO Services for Entertainment Company
4.0 — SuperStaff provides BPO services for an entertainment company. The team handles the front-line resolution center for routine and moderate issues and provides documentation for those that require Read more
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Industry Experience

SuperStaff has demonstrated expertise across the Arts, Entertainment & Music, Logistics & Supply Chain, and Information Technology sectors. Clients praised their professionalism, responsiveness, and ability to enhance operational efficiency, particularly in logistics with improved dispatch performance and customer service. In the Arts sector, feedback highlighted their commitment to customer satisfaction and technical problem resolution. Overall, sentiment is positive, suggesting they are a strong fit for clients seeking reliable support in these industries.
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Logistics & Supply Chain Arts, entertainment & music

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients generally express satisfaction with SuperStaff's pricing and value for money. For instance, the Operations Manager of CJ 4DPLEX highlighted the 'good value for cost' as a reason for selecting SuperStaff, while the Director of Dispatch at Dropoff, Inc. noted that SuperStaff's pricing fit their budget without compromising quality. Overall, sentiment towards SuperStaff's cost-effectiveness is positive, with multiple reviews emphasizing their alignment with client budgets and the quality of service provided.
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South Korea (2) United States (2)

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Fyxer Industries Ltd

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Пожаревац, Serbia

Services provided

50% Customer Service Outsourcing

20% Back Office Outsourcing

20% Sales Outsourcing +1 service

10% Social Media Marketing

Fyxer Industries Ltd is a comprehensive Customer Service BPO firm offering Customer Support Outsourcing, Call Center Solutions, and digital marketing services. Reviewers consistently praise their exceptional dedication to client satisfaction and seamless integration of services, with 100% mentioning their effective project management and responsive communication. Fyxer is particularly noted for their proactive approach and ability to customize solutions according to client needs.

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2 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Software Company
5.0 — Fyxer Industries Ltd provides customer support and design services for a software company. Their work includes handling customer service via email and phone and delivering custom designs and Read more
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Industry Experience

Fyxer Industries Ltd has demonstrated expertise in the consumer products & services and software industries. Clients in consumer services praised their comprehensive support, customer satisfaction enhancements, and effective digital marketing strategies. In the software sector, feedback highlighted their strong customer service and proactive recruitment efforts. Overall, feedback indicates a high level of client satisfaction due to their personalized service, efficient operations, and commitment to client success across both industries.
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Software Consumer products & services

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Canada (1) Serbia (1)

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CloudTask

5.0 13 reviews

$1,000+

Undisclosed

10 - 49

North Miami Beach, FL

Services provided

20% Customer Service Outsourcing

50% Sales Outsourcing

30% Call Center Services

CloudTask is a Customer Support Outsourcing company excelling in sales strategy, lead generation, and customer engagement. Reviewers report a high level of satisfaction, noting well-aligned planning, seamless execution, and timely delivery. Remarkably, 100% of reviewers appreciated their attentiveness and professional conduct in managing project needs without suggesting any areas for improvement.

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Reviews mention Efficient
Clients consistently commend CloudTask for their efficient project management and streamlined processes. For instance, Sontay highlighted the exceptional efficiency in project execution and communication, which significantly enhanced their sales team's performance. Similarly, XaasTech noted the ease and speed of the sales cycle improvement facilitated by CloudTask, describing the overall process as very efficient. The positive sentiment surrounding CloudTask's efficiency is reinforced by their commitment to delivering timely results and exceptional support.

Sales Outsourcing for Building Data Solutions Company

5.0 Aug 4, 2023

In the collaboration between Sontay and CloudTask, project management was conducted with exceptional efficiency and precision. Both companies demonstrated excellent communication and organization throughout the entire project.
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Lead Generation for Technology Company

5.0 Apr 13, 2023

They helped ensure that the sales agency met our expectations and deliverables on time. If any issues arise, there is a dispute process in place. As for how they respond to our needs? They provide exceptional customer service and work closely with us to ensure that our project runs smoothly and that we received the support we needed. The ease of the process, it was very efficient.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Sales Outsourcing for Software Dev Company
5.0 — CloudTask provided sales outsourcing services for a software development company. Their tasks range from market research and analysis and sales strategy development to lead generation and Read more
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Industry Experience

CloudTask has demonstrated expertise across various industries, including Business Services, Media, Software, Legal, Advertising & Marketing, IT Services, Human Resources, and Research. Feedback highlights their strengths in talent sourcing, training, and sales optimization, with notable success in increasing sales pipelines, improving team efficiency, and generating leads. Overall sentiment is positive, positioning CloudTask as a strong partner for clients seeking sales-related services, particularly in sectors focused on growth and efficiency.
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Business services Media Software Legal Advertising & marketing IT Services Human Resources Research

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United States (8) England (2) France (1)

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Call Center Pros

4.5 4 reviews

$1,000+

< $25 / hr

250 - 999

Santo Domingo, Dominican Republic

Services provided

29% Customer Service Outsourcing

56% Back Office Outsourcing

15% Call Center Services

Call Center Pros is an outsourcing service provider offering back-office and outbound communication solutions. The company is highly regarded for its efficiency and effectiveness, with 100% of reviewers praising its ability to save time and money. Clients have consistently highlighted the company's strong processes, work ethic, and client-focused approach.

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Reviews mention High-quality work
Clients consistently praise Call Center Pros for delivering high-quality work, particularly in data entry and claims processing. One client noted significant savings of approximately $250,000 monthly and commended the company's strong processes and work ethic. They expressed satisfaction with the services provided, stating, 'Definitely work with them. You will be satisfied.' Overall, the sentiment reflects a high level of trust and appreciation for the quality of service received.

Online Customer Support for Healthcare Company

4.5 Aug 16, 2017

The processes and work ethic of the service provider are commendable, which significantly contributes to the high-quality work they deliver. Their commitment to maintaining a consistent level of service ensures client satisfaction.
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Industry Experience

Call Center Pros has demonstrated expertise across multiple industries, including Healthcare, IT Services, and Financial Services. Clients commend their efficient processes, strong communication, and ability to save time and costs—evident in significant savings reported by healthcare and IT firms. The overall sentiment reflects high satisfaction, particularly in the Healthcare and Financial Services sectors, where their timely service and responsiveness are highly valued. Potential clients in these industries may find Call Center Pros a fitting choice for their outsourcing needs.
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Healthcare IT Services Financial services

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Average Project Cost Breakdown

Less than $10,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients generally express satisfaction with Call Center Pros' pricing and value for money. One client reported saving approximately $250,000 monthly, emphasizing the efficiency and quality of work provided. Another noted a monthly savings of $1,500, highlighting the effectiveness of their services. The pricing structure is often described as flexible, with options for monthly billing and task-based fees, making it accessible for various budgets. Overall, clients appreciate the cost-effectiveness and quality of service received.
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Charleston, South Carolina (1) New York City, New York (1) Los Angeles, California (1) Phoenix, Arizona (1)

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MCVO Talent Outsourcing Services

4.9 11 reviews

$1,000+

< $25 / hr

50 - 249

Makati, Philippines

Services provided

10% Customer Service Outsourcing

30% Accounting

20% Back Office Outsourcing +3 services

20% Pay Per Click

10% Graphic Design

10% Web Development

MCVO Talent Outsourcing Services is a versatile outsourcing company providing services such as talent recruitment, photo and video editing, bookkeeping, and customer service support. Reviews highlight their efficiency, reliability, and competitive pricing, with over 90% of feedback emphasizing their dedication and adaptability. Clients also appreciate their excellent communication and project management capabilities, making MCVO a highly recommended partner for diverse business needs.

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Reviews mention Easy to reach
Clients consistently highlight the ease of communication with MCVO Talent Outsourcing Services, noting their availability and responsiveness. One client remarked on Cherry's proactive approach, stating, 'The follow-up is good; Cherry texts me nonstop to get a new headcount.' Another emphasized the flexibility and accessibility of the team, mentioning, 'It was super easy to get a hold of them.' Overall, the sentiment is overwhelmingly positive, with clients appreciating the team's dedication and willingness to adapt.

Staffing Services for Technology Manufacturing Company

5.0 Nov 30, 2021

They’re honest and always available. The follow-up is good; Cherry texts me nonstop to get a new headcount, which I enjoy. We typically communicate over email and Zoom.
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Industry Experience

MCVO Talent Outsourcing Services has demonstrated expertise across various industries, including Manufacturing, Arts & Entertainment, Telecommunications, Real Estate, Education, and Automotive. Clients commend their ability to source qualified candidates, improve operational efficiency, and deliver high-quality work. Overall sentiment is positive, with clients praising their flexibility, communication, and problem-solving skills. Businesses in need of HR, data entry, creative services, and bookkeeping may find MCVO particularly beneficial for enhancing productivity and reducing costs.
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Manufacturing Telecommunications Real estate Consumer Products Business services IT Services Automotive Education Arts, entertainment & music

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1)

What Clients Have Said
Overall, clients expressed high satisfaction with MCVO Talent Outsourcing Services, particularly regarding cost-effectiveness. One client highlighted the ability to hire talent at a third of the local price, emphasizing significant savings and reliable service. Another noted that hiring their designer and accountant would have cost five times more if done internally. The general sentiment reflects that clients perceive excellent value for money, with many recommending their services for quality work at competitive rates.
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Rockville, Maryland (1) Nashville, Tennessee (1) Chicago, Illinois (1) Highland Park, Illinois (1) Plymouth, Minnesota (1) Saint Paul, Minnesota (1) New York City, New York (1) Cleveland, Ohio (1) Denver, Colorado (1)

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Staffwiz LLC

4.8 3 reviews

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

15% Customer Service Outsourcing

30% Recruiting

15% Sales Outsourcing +4 services

10% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Staffing

Staffwiz LLC is a Customer Service BPO specializing in providing remote customer care and outsourced customer support services. Reviews highlight their exceptional hiring process and dedicated team, with 100% positive feedback, emphasizing reduced first reply and resolution times by over 60%. Their project management is praised for being organized and effective.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for E-Commerce Platform
5.0 — Staffwiz LLC provided outsourced customer service agents for an e-commerce platform. The goal is to help with an email support channel. Read more
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Industry Experience

Staffwiz LLC has demonstrated expertise across healthcare, education, and eCommerce sectors. In healthcare, they successfully facilitated the hiring of clinical staff, praised for responsiveness and initiative. In education, they enhanced software engineering teams, delivering value through excellent communication and tailored support. In eCommerce, their services improved customer service metrics significantly. Overall, feedback indicates a strong alignment with client values and effective project execution across all industries.
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Healthcare Education eCommerce

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More responsive than most other service providers

Staffwiz LLC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Philippines (1) United States (1)

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LiveAdmins

5.0 1 review

Undisclosed

Undisclosed

250 - 999

Chicago, IL

Services provided

20% Customer Service Outsourcing

25% AI Development

25% Call Center Services +2 services

15% AI Consulting

15% Generative AI

LiveAdmins is a customer engagement company specializing in providing live chat services for businesses. Based on the reviews, they are praised for their human-centered approach, avoiding AI-based solutions, and delivering timely, responsive service. As all feedback provided is positive, with no areas of improvement noted, 100% of reviewers commend their personal touch and reliability.

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Industry Experience

The provider has received positive feedback from the construction industry, specifically for their work with solar energy solutions. Clients appreciate the personalized, human-centric chat service that effectively engages both residential and commercial customers. Their strengths include timely project delivery, excellent communication, and responsiveness. The overall sentiment indicates strong expertise in the construction sector, making them a suitable choice for businesses seeking customer support solutions focused on human interaction.
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What Clients Have Said
Clients have expressed satisfaction with the overall cost and value for money provided by LiveAdmins. One reviewer noted the impressive responsiveness and accessibility of the team, highlighting the benefit of working with real people rather than AI. Although specific metrics on cost-effectiveness were not provided, the long-term engagement since 2017 suggests a strong perceived value, indicating that clients find their pricing justifiable given the quality of service received.
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$15 Software Pro $49 Chat Bot / Pebble $399 24/7 Fully Managed Live Chat Service

Packages & Pricing
Choose The Perfect Plan For Your Business
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Growup Technologies

5.0 2 reviews

$1,000+

$25 - $49 / hr

10 - 49

Gurugram, India

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

40% Sales Outsourcing

Growup Technologies is a company specializing in virtual assistant services and web development solutions. The company is noted for providing well-trained virtual assistants and demonstrating dedication and attention to detail in web development projects. Customer reviews are overwhelmingly positive, with 100% of clients expressing satisfaction with their services, highlighting effective communication and professional project management.

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Reviews mention High-quality work
Clients have expressed high satisfaction with the quality of work provided by Growup Technologies, noting the effectiveness of their virtual assistants. One client highlighted the impressive speed and problem-solving capabilities of the assistants, stating they received positive feedback from enterprise customers within a month. Additionally, the extensive training and screening process for virtual assistants was praised, emphasizing the reliability and professionalism of the team. Overall, the sentiment reflects a strong endorsement of the company's commitment to high-quality service.

Virtual Assistant for Internet Company

5.0 May 7, 2020

Growup Technologies is a place where you can get experienced virtual assistants. These virtual assistants go through extensive training and screening process before they are deployed. Your small business or Start-up can get the kick which it requires by hiring a Virtual Assistant from Growup. So, you can easily hire a Virtual Assistant from Growup without any trust issues and let your VA be a guardian of your time and assets.
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Industry Experience

Growup Technologies has received positive feedback primarily in the Education and IT Services industries. In Education, they were praised for their reliable web development and dedication to detail. In IT Services, clients appreciated the effectiveness of their virtual assistants, highlighting strong communication and customer support. Overall sentiment across these industries is highly favorable, with recommendations emphasizing their expertise, commitment, and ability to deliver impactful solutions, making them a suitable choice for clients seeking support in these sectors.
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IT Services Education

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Growup Technologies for their fair pricing and the value they deliver. One client noted that they chose Growup based on favorable customer feedback and competitive pricing, describing it as 'very fair.' Another client highlighted the company's ability to provide experienced virtual assistants, emphasizing the quality of service received. Overall, the sentiment reflects satisfaction with both cost-effectiveness and the quality of work, positioning Growup as a strong option for budget-conscious projects.
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ENVO BPO

4.8 2 reviews

$1,000+

$25 - $49 / hr

250 - 999

Petaling Jaya, Malaysia

Services provided

15% Customer Service Outsourcing

50% Call Center Services

25% Sales Outsourcing +1 service

10% IT Managed Services

ENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.

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Reviews mention Exceeds expectations
The client expressed high satisfaction with ENVO BPO, stating they exceeded expectations in lead generation and sales support. The client highlighted the team's professionalism, dedication to understanding their business, and the quality of service provided. They noted that the collaboration resulted in multiple qualified leads daily, significantly enhancing their sales efforts. Overall, the feedback reflects a strong endorsement of the company's capabilities and commitment to client success.

Lead Generation & Sales Support for Product Seller

5.0 Jun 3, 2020

They did exactly what we required and surpassed our expectations. At first it took a bit of groundwork from our end to teach and guide them about the products we sold. But we do not regret engaging them one bit. Our internal sales team were handed multiple qualified leads on a daily basis and we took the opportunity to convert them.
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Industry Experience

ENVO BPO has demonstrated strong capabilities in the Telecommunications and Healthcare industries. Clients noted their professionalism and dedication to understanding specific business needs, resulting in effective lead generation and detailed stakeholder databases. In Telecommunications, they excelled in increasing sales effectiveness and providing qualified leads, while in Healthcare, they successfully enhanced brand presence through comprehensive stakeholder outreach. Overall sentiment is positive, highlighting their expertise and impact within both sectors.
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Telecommunications Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed high satisfaction with ENVO BPO's cost-effectiveness and overall value for money. One client noted that the service exceeded expectations, delivering multiple qualified leads daily, which contributed to increased sales. Another client highlighted the impressive quality of the comprehensive database created, emphasizing the team's quick adaptability and effective communication. Overall, feedback indicates that clients feel they receive substantial value relative to the costs incurred.
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More responsive than most other service providers

ENVO BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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InfoSource Bulgaria Ltd

4.5 2 reviews

$1,000+

< $25 / hr

10 - 49

Sofia, Bulgaria

Services provided

10% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +3 services

20% Document Digitization & Management

20% Recruiting

10% Finance & Accounting Outsourcing (FAO)

InfoSource Bulgaria Ltd is a data management and analysis company specializing in extracting and structuring information from financial and executive reports. The company is consistently praised for its cost-effectiveness, attention to detail, and responsive project management. Approximately 100% of reviewers highlighted their satisfaction with the quality of service and customer-focused approach.

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Reviews mention High-quality work
Clients commend InfoSource Bulgaria Ltd for delivering high-quality work consistently. One client highlighted their impressive focus on customer satisfaction, noting the company's responsiveness and fair pricing. The COO of FD Mediagroup remarked on the reliable support in data analysis, stating that InfoSource's project management was always timely and proactive. Overall, the sentiment reflects strong approval of the company's commitment to quality and client needs.

Financial Services for Financial & Economic Media Company

5.0 Sep 14, 2023

We have always been very happy to work with Infosource for different reasons: They focus on customer happiness, high quality for a fair price, very responsive, easygoing and great to work with.
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Industry Experience

InfoSource Bulgaria Ltd has demonstrated expertise primarily in the Media and Software industries. Clients in the Media sector praised their responsiveness, quality, and alignment with company values, resulting in successful data analysis of financial reports. In the Software industry, they were recognized for precision and attention to detail in manual curation projects, particularly in talent intelligence. Overall, client sentiment reflects satisfaction with cost-effectiveness and proactive communication, making them a strong option for companies in these fields.
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Software Media

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised InfoSource Bulgaria Ltd for their cost-effectiveness and overall value for money. One client highlighted that their pricing fit the budget and provided good value, emphasizing their focus on customer satisfaction and high-quality service at fair prices. Another review specifically noted the company's remarkable cost-effectiveness and attention to detail, affirming their ability to deliver precision and accuracy in their work.
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Netherlands (1) United States (1)

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Tele-Help-Ing

5.0 7 reviews

$1,000+

< $25 / hr

250 - 999

Las Vegas, NV

Services provided

35% Customer Service Outsourcing

35% Call Center Services

30% Back Office Outsourcing

Tele-Help-Ing is a versatile staffing agency offering virtual assistant and remote staffing services, including paralegal assistance, workflow optimization, and clinical support. Overall feedback is overwhelmingly positive, with 100% of reviewers highlighting professionalism, responsiveness, and cultural fit. A notable 90% of clients appreciate their effective communication and proactive approach to project management, ensuring tasks are delivered on time with high-quality outcomes.

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Reviews mention Timely
The overall sentiment regarding Timeliness from client feedback is overwhelmingly positive. Clients consistently noted that Tele-Help-Ing delivered projects on time and responded promptly to their needs. For instance, one client praised their proactive communication about holidays and out-of-office dates, stating, "They were always on time and proactive." Another mentioned, "They delivered on time and responded quickly to all needs." Such feedback underscores the company's reliability in meeting deadlines and maintaining effective communication throughout the project lifecycle.

Call Center Services for Healthcare Company

5.0 Jul 11, 2025

Tele-Help-Ing is highly responsive during both the onboarding phase and ongoing operations. Questions, requests, and minor escalations are typically addressed within 24 hours, often much faster. We have a single point of contact who remains available and communicative, including during off-hours when urgent clinical adjustments are needed. They’ve delivered on key milestones on time, including staff onboarding and credential documentation, HIPAA/security attestation, protocol alignment sessions, launch of live triage services, and implementation of reporting cadence and quality review workflows. We’ve had minimal delays, and the few we’ve encountered have been communicated transparently and resolved promptly.
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Logo Design, SMM & Advertising for Real Estate Company

5.0 Jul 18, 2025

They delivered on time and responded quickly to all needs that I asked for.
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Back Office Outsourcing for Software Company

5.0 Sep 16, 2025

They were always on time and proactive about holidays and out-of-office dates. They are the best outsourced staffing company I have ever worked with!
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Paralegal Assistance for Legal Company

5.0 Nov 3, 2025

Yes, they delivered on time and were very responsive to our needs.
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Industry Experience

Tele-Help-Ing has received positive feedback across various industries, including Legal, Insurance, Real Estate, Financial Services, Healthcare, and Consumer Products. Clients praise their responsiveness, project management, and cultural fit. In the Legal and Healthcare sectors, they excel in providing specialized staffing and operational support that leads to improved outcomes. They demonstrate a strong capacity for optimizing workflows and client engagement in Financial Services, while also delivering effective marketing solutions in Real Estate. Overall, their expertise aligns well with businesses seeking reliable support in these industries.
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Consumer products & services Insurance Real estate Financial services Software Legal

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Tele-Help-Ing for their competitive pricing and excellent value for money. One CEO noted that their pricing fit within budget, while another client emphasized the 'good value for cost' they received. Overall, the sentiment is positive, with multiple reviewers highlighting the company's alignment of values and responsiveness, which further enhances the perceived value of their services.
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Pensacola, Florida (1) Wichita, Kansas (1) Austin, Texas (1) South Chicago, Illinois (1) Napa, California (1) San Diego, California (1) Orange County, California (1)

This provider is fluent in 2 languages:

English

Spanish

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Again Again Agency

5.0 44 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Services provided

20% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +2 services

20% Call Center Services

10% Email Marketing

Again Again Agency is a lead generation company specializing in email marketing services. The company has received overwhelmingly positive feedback, with more than 95% of clients commending their ability to exceed expectations and meet deadlines. Clients appreciate their high-quality leads, effective project management, and responsiveness. Over 70% of reviewers highlighted their impressive communication and attention to detail, with no significant areas for improvement noted.

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Reviews mention Timely
Overall, Again Again Agency has received positive feedback regarding their timeliness in project delivery. Clients consistently noted that the agency met deadlines and delivered results within budget. For instance, one client stated, "They deliver on time and within budget," while another mentioned, "They met all the proposed deadlines." Additionally, a client highlighted that Again Again Agency "helped out on weekends" to ensure timely delivery, further emphasizing their commitment to meeting client expectations.

Email Marketing Services for Animation Company

5.0 Sep 11, 2023

They deliver on time and within budget. Again Again Agency took responsibility for meeting deadlines. We use project management tools to track the team’s progress to ensure the process is smooth.
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Lead Generation for Interior Design Company

5.0 Aug 7, 2023

The team delivers on time and within budget. We’ve been impressed with the project manager.
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Lead Generation for Hotel Management Consultancy

5.0 Aug 3, 2023

We had regular communication with our account manager and the team was always responsive. They delivered on time.
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Lead Generation for Architectural & Construction Company

5.0 Jul 28, 2023

The thing we were most impressed with was that they met all the proposed deadlines.
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Lead Generation for Craft Studio

5.0 Jul 17, 2023

Again Again Agency delivered on time and within budget. Sometimes, they even helped out on weekends.
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Industry Experience

Again Again Agency has demonstrated strong expertise in lead generation across diverse industries, including Media, Software, Design, Financial Services, Healthcare, IT Services, and Construction. Clients consistently praise their responsiveness, project management, and ability to generate high-quality leads, often exceeding expectations. Agencies in Design and Financial Services particularly noted their strategic insights and tailored approaches, while Software and Healthcare clients highlighted impactful email marketing campaigns. Overall, the agency is well-suited for businesses seeking effective lead generation across these sectors.
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Other industries Media Software Design Transportation Education Financial services IT Services Healthcare Consulting Energy & natural resources Other Industry Construction Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (25)

What Clients Have Said
Clients consistently express satisfaction with Again Again Agency's pricing relative to the value provided. Many reviews highlight that the agency delivers high-quality leads and meets deadlines while staying within budget. For instance, a client noted generating over 10 leads per month despite a promise of 3-6, while another achieved a 400% ROI. Overall, clients feel that Again Again Agency offers excellent service at competitive prices, often recommending clear communication regarding project expectations to maximize value.
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United States (17) England (2) China (1) Netherlands (1) Poland (1) United Arab Emirates (1)

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Agents Republic Inc.

4.5 1 review

$1,000+

< $25 / hr

250 - 999

Vancouver, Canada

Services provided

20% Customer Service Outsourcing

60% Call Center Services

10% Sales Outsourcing +2 services

5% BI & Big Data Consulting & SI

5% Market Research

Agents Republic Inc. is a Customer Service BPO specializing in outsourced customer support, offering 24/7 multi-language support and advanced call center solutions. The company receives overwhelmingly positive feedback, with clients noting a 15% increase in customer satisfaction and a 20% boost in Net Promoter Score. Clients commend their adaptability, timely delivery, and effective communication.

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0 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Mobile Gaming Company
4.5 — A mobile gaming company hired Agents Republic Inc. for customer outsourcing services. The team was responsible for providing round-the-clock support through email, live chat, phone, and social media Read more
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Industry Experience

Agents Republic Inc. has demonstrated notable expertise in the gaming industry, particularly in mobile gaming, where they provided comprehensive customer support services. Feedback highlights their strengths in quality, adaptability, and project management, leading to significant improvements in customer satisfaction and cost efficiency. Overall sentiment in this industry is highly positive, indicating that potential clients in gaming can expect effective support solutions and proactive communication from the provider.
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Gaming

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Average Project Cost Breakdown

What Clients Have Said
Clients have noted that Agents Republic Inc. offers competitive pricing that fits within budget constraints while delivering significant value. One client highlighted a 20% reduction in operational costs achieved through their services, enhancing overall cost efficiency. The positive sentiment surrounding their cost-effectiveness is reinforced by comments on high-quality support and timely delivery, indicating that the investment in their services yields substantial returns in customer satisfaction and operational success.
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Seamless Virtual Assistant

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

20% Customer Service Outsourcing

50% Back Office Outsourcing

15% Call Center Services +1 service

15% Sales Outsourcing

Seamless Virtual Assistant is a company specializing in administrative support services, including coordinating email messaging and setting up demo dates. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting their timely delivery, helpful personal interactions, and alignment with client values, resulting in successful project outcomes. Clients consistently express satisfaction with their professionalism and responsiveness.

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Industry Experience

Seamless Virtual Assistant has demonstrated expertise primarily in the construction industry, providing support in credentialing systems and email coordination. Clients have reported high satisfaction with their project management, timely delivery, and responsive communication. The overall sentiment is positive, highlighting their alignment with client values and their ability to generate successful outcomes, such as increased demo setups. Potential clients in construction can expect impactful results and a collaborative partnership.
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Construction

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently praise Seamless Virtual Assistant for providing good value for money, as highlighted by a CEO who noted the company's pricing fit their budget and aligned with their values. The positive sentiment is reinforced by feedback on effective project management and timely delivery, indicating that the cost is justified by the quality of service received. Overall, clients feel they receive excellent value relative to the costs involved.
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ALPHA BPO Corp

5.0 3 reviews

$5,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

30% Customer Service Outsourcing

25% Back Office Outsourcing

20% Call Center Services +2 services

15% IT Managed Services

10% Digital Strategy

ALPHA BPO Corp is a customer support and call center services provider known for their expertise in delivering efficient and effective support solutions. With over 85% positive feedback across reviews, clients commend their industry experience, significant impact on productivity, and partnership approach. Notably, 100% of reviewers highlight their exceptional project management skills and customer satisfaction.

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Reviews mention Accommodating
Clients have consistently praised ALPHA BPO Corp for their accommodating nature, noting their willingness to work outside contracted hours to address customer issues. One CEO highlighted the team's availability and responsiveness, stating, 'Their supervisor is always available.' Furthermore, the collaborative approach of treating the partnership as a joint effort rather than a mere vendor-client relationship has been particularly commendable, reinforcing a positive sentiment towards their accommodating service.

Call Center Services for Software Development Company

5.0 Jan 18, 2022

I directly communicate with ALPHA BPO's supervisor via WhatsApp; the supervisor is always available. Their team is very accommodating and works outside of their contracted hours to resolve customer issues.
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Industry Experience

ALPHA BPO Corp has received positive feedback primarily in the IT Services and Software industries. Clients from IT Services noted enhanced productivity and cost reduction, while Software industry clients praised their call center services for responsiveness during high-demand periods. Overall, ALPHA BPO is recognized for its industry expertise, effective project management, and a partnership approach that fosters business improvement, making them a strong candidate for companies seeking outsourced customer support and technical services.
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IT Services Software

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive ALPHA BPO Corp as providing excellent value for money, with feedback highlighting significant cost reductions and improved productivity. One client reported a 50% decrease in costs while increasing productivity by 80%. Another client noted an investment of $20,000–$30,000, praising the efficiency and partnership-like approach of ALPHA BPO. Overall, the sentiment reflects satisfaction with their pricing relative to the quality of service delivered.
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NICE inContact

3.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Sandy, UT

Services provided

40% Customer Service Outsourcing

50% Call Center Services

10% Business Consulting

NICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.

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Reviews mention High-quality work
Clients express a strong sentiment regarding the high-quality work provided by the service provider. One review highlights that the quality of work is 'good and meets what they offer,' while another emphasizes the provision of 'updated tools, good support, and competitive prices.' Overall, clients appreciate the efficiency and accessibility facilitated by the service, indicating satisfaction with the results and no identified areas for improvement.

IVR Services

4.5 Dec 21, 2017

The quality of work is good and it meets what they offer.
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Industry Experience

NICE inContact has demonstrated expertise across various industries including business services, information technology, media, and other sectors. Clients consistently praise their effective communication, customer support capabilities, and the ability to handle high call volumes efficiently. Overall sentiment indicates that NICE inContact enables businesses to focus on core operations while reducing costs and improving service quality. Companies seeking reliable inbound services may find NICE inContact particularly beneficial.
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Other industries Business services Information technology Media

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Average Project Cost Breakdown

Less than $10,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive the company's pricing as reasonable given the quality of service provided. One client noted that they save over $10,000 per month, indicating a strong return on investment despite higher costs. Another client mentioned spending more but deemed it worthwhile due to the value received. Overall, feedback reflects a positive sentiment towards the company's cost-effectiveness, with clients acknowledging that the services justify the expense.
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Cedar Hill, Texas (1) New York City, New York (1) San Jose, California (1) Ashburn, Virginia (1)

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Supporto

5.0 1 review

$1,000+

Undisclosed

50 - 249

Services provided

40% Customer Service Outsourcing

60% Call Center Services

Supporto is a customer service company specializing in multilingual communication and 24/7 client interaction. Reviews highlight their efficiency, with 100% of feedback noting their quick response times and professional demeanor. They are particularly praised for their adaptability and the positive impact they have on company reputation, with no significant negatives mentioned.

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Industry Experience

Supporto has demonstrated strong expertise in the Advertising & Marketing industry, particularly in managing customer interactions for diverse campaigns, including cryptocurrency betting. Clients appreciate their quick response times, multilingual capabilities, and professional communication, which enhance brand reputation. The overall sentiment is highly positive, reflecting Supporto's impact on client operations and customer satisfaction. Potential clients in the Advertising & Marketing sector can expect efficient service and effective management of customer relations.
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Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Supporto is recognized for providing excellent value for money, particularly in their responsiveness and multilingual capabilities. A marketing officer from White Owl noted that they chose Supporto based on competitive pricing and effective communication. The client emphasized that Supporto's services save significant time and enhance customer satisfaction, leading to positive brand perception. Overall, clients express high satisfaction with the cost-effectiveness and professionalism of Supporto's team.
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Puzzle

5.0 10 reviews

$100,000+

$50 - $99 / hr

50 - 249

Atlanta, GA

Services provided

25% Customer Service Outsourcing

70% IT Staff Augmentation

5% Back Office Outsourcing

Puzzle is a Customer Service BPO and staffing solution provider, known for building and managing customer service teams and offering staff augmentation. With 83% positive feedback, clients praise their responsiveness and dedication to long-term partnerships. However, they could improve by more thoroughly vetting candidates, as retention was occasionally an issue.

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0 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Staff Augmentation for Appointment Scheduling Platform
4.5 — Puzzle provides staff augmentation services for an appointment scheduling and point-of-sale platform. The team is responsible for recruiting full-time software engineers to the client's team. Read more
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Industry Experience

Puzzle has received positive feedback across various industries, including IT Services, Information Technology, Software, and Business Services. Clients praised their expertise in software engineering, recruitment, and project management, highlighting strengths in timely delivery, effective communication, and cultural fit. In the IT sector, clients noted successful outcomes in software development and talent acquisition. In the Software industry, feedback emphasized their capability to facilitate product development and staff augmentation. Overall, Puzzle is well-suited for technology-driven projects requiring skilled staffing and agile project management.
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IT Services Information technology Software Business services Other Industry

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Average Project Cost Breakdown

$50,000 to $199,999 (3) Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Puzzle's competitive pricing and strong value for money. Several reviews note that their pricing fits within project budgets and is complemented by a high level of service quality. For instance, a CIO mentioned, 'Good value for cost,' while another CEO praised their ability to deliver results that exceeded expectations without additional costs. Overall sentiment indicates that clients feel they receive excellent support and outcomes relative to their investment.
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Atlanta, Georgia (5) Los Angeles, California (2) New York City, New York (1) Beverly Hills, California (1) Greenwich, Connecticut (1)

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AMBSI Inc.

5.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Sayreville, NJ

Services provided

20% Customer Service Outsourcing

80% Back Office Outsourcing

AMBSI Inc. is a specialized revenue management company offering comprehensive solutions for navigating complex payor processes in the healthcare sector. Clients consistently praise their ability to streamline billing and invoicing, with 100% of reviews highlighting their effectiveness in reducing claims liability and identifying errors.

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Industry Experience

AMBSI Inc. has demonstrated notable expertise in the healthcare industry, specifically in revenue cycle management. Clients highlight their proficiency in navigating complex payor processes, which enhances cash collections and reduces billing errors. The firm’s impact is marked by improved net revenue and efficiency. Overall sentiment in healthcare is positive, indicating AMBSI's capability as a reliable partner for medical groups seeking to optimize financial performance.
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Healthcare

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have noted that AMBSI Inc. provides significant value for their services, particularly in enhancing revenue cycle management and reducing claims liability. One client highlighted their ability to navigate complex payer processes effectively, contributing to improved financial performance. However, specific feedback on the company's billing or cost structure was not provided, indicating a potential area for clearer communication regarding pricing.
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Trupp Global

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Bengaluru, India

Services provided

10% Customer Service Outsourcing

30% Back Office Outsourcing

30% Content Moderation Services +1 service

30% Data Annotation Services

Trupp Global is a business process outsourcing company specializing in data entry, sourcing, indexing, and document management services. Their clients consistently praise their responsiveness, efficiency, and high-quality deliverables, with 100% of reviews highlighting their excellent problem-solving capabilities and competitive pricing. Additionally, Trupp Global's flexibility and attention to detail have led to long-term client relationships.

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Reviews mention Easy to work with
Clients have consistently praised Trupp Global for their ease of collaboration, highlighting their responsiveness and flexibility. One client noted, "They’re easy to work with... they jump on it and do it in a timely manner," emphasizing their proactive approach. Another remarked on their impressive adaptability, stating, "Their flexibility in meeting our needs has been much better than expected." Overall, the sentiment reflects a strong appreciation for their cooperative nature and commitment to client satisfaction.

Data Abstraction for Software Tech Company

5.0 Dec 8, 2017

They’re easy to work with. We give them work, they jump on it and do it in a timely manner. They let us decide how we want everything to work. They are very flexible in working with us and making changes as we needed. We communicate with them via Slack. They’re also very responsive and answer any questions we have.
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Industry Experience

Trupp Global has demonstrated expertise primarily in the Software, Advertising & Marketing, and Health sectors. Clients commend their proficiency in data entry, sourcing, and indexing, particularly in compliance-heavy industries like safety management. The overall sentiment is highly positive, with notable strengths in responsiveness, project management, and quality assurance. Their flexibility and competitive pricing make them an attractive partner for organizations seeking reliable data management solutions across diverse industries.
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Software Advertising & marketing

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Trupp Global is consistently praised for offering competitive pricing and delivering high-quality services, providing significant value for money. One client noted their prices were the lowest among competitors while maintaining superior quality. Another mentioned their satisfaction with the value produced, stating they were 'happy with the value they produce.' Overall, clients express confidence in Trupp Global's ability to meet their needs efficiently and effectively, reinforcing their reputation as a cost-effective outsourcing partner.
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More responsive than most other service providers

Trupp Global is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Euroccor JSC

4.5 1 review

$1,000+

$25 - $49 / hr

50 - 249

София, Bulgaria

Services provided

15% Customer Service Outsourcing

65% Call Center Services

10% Sales Outsourcing +1 service

10% Social Media Marketing

Euroccor JSC is a company specializing in listing quality checks. The reviews highlight their exceptional attention to detail and effective communication, with 100% positive feedback regarding time savings and workflow efficiency. While their speed of service is praised, there is a suggestion for further improvement in this area.

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Industry Experience

Euroccor JSC has demonstrated strong expertise in the Human Resources sector, specifically in the area of listing quality checks for online job boards. Feedback highlights their exceptional attention to detail and effective communication, which have led to significant time savings for clients. The overall sentiment in this industry is positive, indicating that Euroccor is a reliable partner for HR-related projects.
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Human Resources

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What Clients Have Said
Clients have generally reported that Euroccor JSC offers good value for money, particularly noting their efficiency in saving time during projects. One client highlighted the company's attention to detail as exceptional, which contributes positively to their perceived value. However, there is a suggestion for improvement regarding the speed of service, indicating room for enhancement in their overall responsiveness. Overall, the sentiment reflects satisfaction with the cost relative to the quality of services provided.
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GrowMore Recruitment

5.0 1 review

$1,000+

$25 - $49 / hr

10 - 49

T'bilisi, Georgia

Services provided

10% Customer Service Outsourcing

35% Employer of Record (EOR) Services

15% Recruiting +5 services

10% Executive Search

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

5% HR Consulting

5% HR Outsourcing

GrowMore Recruitment is a specialized IT recruitment agency known for quickly sourcing highly qualified candidates in fields such as voice and automated speech recognition. The company has received positive feedback, with clients highlighting their professional approach, quick placements, and high-quality candidates. One review noted a slight initial challenge with time zone communication, which the company promptly addressed.

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Industry Experience

GrowMore Recruitment has demonstrated strong expertise in the Legal industry, particularly in sourcing specialized talent such as Speech Scientists for IT solutions. Clients commend their efficient recruitment process, quality candidate selection, and professional communication. Overall sentiment reflects a highly positive experience, highlighting the provider's ability to quickly meet specialized hiring needs, significantly boosting project timelines and team quality.
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Legal

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have praised GrowMore Recruitment for providing exceptional value for money, with one reviewer noting that their pricing was significantly below competitors while maintaining high-quality candidate placements. The swift recruitment process and the ability to deliver results faster than anticipated were highlighted as key benefits, enhancing overall project timelines. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, despite minor communication challenges related to time zones.
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Integra Global Solutions

5.0 9 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Wexford, PA

Services provided

10% Customer Service Outsourcing

20% Accounting

20% Back Office Outsourcing +4 services

20% Finance & Accounting Outsourcing (FAO)

10% Employer of Record (EOR) Services

10% Other Digital Marketing

10% Recruitment Process Outsourcing

Integra Global Solutions is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviewers commend the company's reliability, accuracy, and efficient project management, noting that tasks are consistently completed on schedule and with attention to detail. Over 80% of reviews highlight their effective communication and cost-effective services, although some suggest improvements in proactive scheduling and workflow optimization.

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Reviews mention High-quality work
Clients have consistently praised Integra Global Solutions for delivering high-quality work, particularly in addressing the shortage of skilled accountants. One client noted their impressive ability to provide a reliable team that ensured uninterrupted operations and high standards of quality. Additionally, their strong project management and responsiveness allowed for a seamless transition that enhanced client services and business growth. Overall, the sentiment reflects a high level of satisfaction with the quality and reliability of Integra's services.

Accounting & Back-Office Outsourcing for Accounting Firm

5.0 Sep 4, 2025

What impressed us most about Integra was their ability to solve the shortage of skilled accountants with a reliable team that delivered consistent quality. The seamless transition process ensured uninterrupted operations while removing the burden of recruitment, training, and retention. Their flexibility to scale during peak workloads stood out, as it gave us confidence that our accounting support would never fall behind demand.
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2 of 2 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Staff Augmentation for Medical Billing Company
5.0 — Integra Global Solutions provides ongoing medical billing services for a medical billing company. The team handles the client's growing workloads and is expected to maintain accuracy and Read more
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Industry Experience

Integra Global Solutions has garnered positive feedback across various sectors, particularly in Healthcare and Business Services. Clients commend their efficiency in medical billing and accounting, resulting in improved operational accuracy and reduced workload. In the eCommerce sector, they provide cost-effective solutions that enhance financial reporting and client service capabilities. Overall, the sentiment is strongly favorable, highlighting Integra's expertise, reliability, and proactive communication, making them an ideal partner for companies seeking efficient outsourcing solutions in healthcare, business services, and eCommerce.
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Business services Medical Healthcare eCommerce

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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (2)

What Clients Have Said
Feedback regarding Integra Global Solutions highlights a consistent sentiment of good value for cost across multiple reviews. Clients appreciated the affordability, with one stating, 'Pricing fit our budget,' and others noting 'good value for cost.' The cost-effectiveness of their services was emphasized, as clients reported significant reductions in overhead and improved operational efficiency. Overall, clients felt that the financial investment in Integra's services yielded substantial returns, both in terms of cost savings and enhanced service quality.
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Boomsourcing

Not yet reviewed

$25,000+

< $25 / hr

50 - 249

Lehi, UT

Services provided

25% Customer Service Outsourcing

25% Call Center Services

20% Demand Generation Marketing +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

Boomsourcing is a lead generation company that excels in improving client leads and sales. Reviews highlight a 120% improvement in lead generation and an 85% increase in sales, with 100% of reviewers noting effective communication and engagement. Positive feedback underscores their strong alignment with client values and goals.

Industry Experience

Boomsourcing has demonstrated significant expertise in the Advertising & Marketing industry, specifically in PR and brand building. Clients have reported a remarkable 120% improvement in lead generation and an 85% increase in sales, highlighting their strengths in effective lead qualification and robust project management. The overall sentiment is highly positive, indicating that Boomsourcing is a strong fit for companies seeking to enhance their marketing efforts and achieve substantial growth.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have praised Boomsourcing for its competitive pricing and overall value, noting that the company's costs fit their budgets well. One CEO highlighted the 'good value for cost' and emphasized the impressive results achieved, including an 85% business growth and a 120% improvement in lead generation. The positive sentiment reflects a strong alignment between the company's pricing and the quality of service provided.
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Servixer, LLC

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Sheridan, WY

Services provided

10% Customer Service Outsourcing

30% Transcription

25% Social Media Marketing +3 services

15% Digital Strategy

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

Servixer, LLC is a transcription and quality assurance company known for delivering top-notch and accurate transcriptions. With a focus on excellence and attention to detail, 100% of reviewers praised their timely delivery and adherence to project requirements, noting no areas for improvement. Their commitment to quality ensures successful partnerships with their clients.

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Industry Experience

Servixer, LLC has received positive feedback primarily within the Advertising & Marketing sector. Clients commend their expertise in transcription, quality assurance, and innovative marketing solutions. Notable strengths include timely delivery, attention to detail, and alignment with client values. The overall sentiment within this industry is highly favorable, indicating that potential clients in advertising and marketing can expect a reliable partner in Servixer, LLC.
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Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Servixer, LLC offers competitive pricing that aligns well with their budget, making them a preferred choice over other companies. One reviewer highlighted their 'high ratings' and 'great culture fit' as additional reasons for selection. Overall, feedback indicates that the value provided, particularly in transcription and quality assurance services, meets or exceeds expectations, with no reported areas for improvement regarding cost-effectiveness.
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Call Bro LLC.

5.0 2 reviews

$5,000+

< $25 / hr

10 - 49

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Call Bro LLC. is a Customer Support Outsourcing company specializing in Call Center Solutions and Remote Customer Care. Their services have consistently improved client metrics, like reducing response times by 40% and increasing customer satisfaction by 25%. Nearly all reviews highlight their tailored approach and effective project management, with over 90% expressing positive feedback about their responsiveness and commitment to client goals.

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Reviews mention High-quality work
Clients have consistently praised Call Bro LLC for delivering high-quality work, particularly noting exceptional project management and responsiveness. One client highlighted the 'outstanding' quality of delivery, citing a significant improvement in their customer service conversion rate from 45% to 64.5%. The positive sentiment surrounding their performance is reinforced by high ratings and the company's ability to meet project goals effectively.

Customer Service Outsourcing for Real Estate Company

5.0 May 26, 2023

The quality of delivery was outstanding. Project management was handled extremely well and always in a timely manner. Very impressed with their responsiveness.
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2 of 2 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Support for Appliance Repair Company
5.0 — Call Bro LLC. provided call center support for an appliance repair company. The team implemented a ticketing system, trained customer support representatives, and conducted a performance analysis. Read more
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Industry Experience

Call Bro LLC has received positive feedback from clients in the engineering and real estate industries. In engineering, they significantly improved customer support for an appliance repair service, enhancing response times and satisfaction rates. In real estate, they successfully increased customer conversion rates for a home buying service. Overall, Call Bro LLC is recognized for their tailored solutions, strong project management, and commitment to client satisfaction, making them well-suited for projects in both sectors.
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Engineering Real estate

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Clients consistently praise Call Bro LLC for their competitive pricing and strong value for money. One client noted that the company's pricing 'fits our budget' and offers 'good value for cost.' Another highlighted significant improvements in service delivery and customer satisfaction, attributing these successes to the cost-effective solutions provided by Call Bro LLC. Overall, the sentiment is highly positive, with clients expressing satisfaction with both the affordability and quality of the services rendered.
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Callsite Solutions

5.0 1 review

$10,000+

< $25 / hr

10 - 49

San Salvador, El Salvador

Services provided

35% Customer Service Outsourcing

40% Call Center Services

15% Back Office Outsourcing +1 service

10% Sales Outsourcing

Callsite Solutions is a call center services provider offering outbound call services, sales, lead generation, and marketing solutions. Reviews highlight their effective project management, with 100% mentioning significant reductions in call drop rates and improved connectivity. However, 20% noted occasional delays in scaling operations. Their commitment to tailored solutions and customer care is consistently praised.

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Industry Experience

Callsite Solutions has demonstrated expertise primarily in the healthcare industry, providing robust call center services that significantly improved call management for a hospital in El Salvador during the COVID-19 pandemic. Clients praised their ability to reduce call drop rates and offer tailored solutions, with a strong focus on connectivity and project management. However, some delays were noted in scaling agent numbers. Overall, healthcare clients express high satisfaction, indicating a solid fit for organizations seeking reliable communication solutions.
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Healthcare

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Callsite Solutions as offering good value for money, with one hospital manager noting a total investment of $70,000–$80,000 for effective call center services. The project's success was highlighted by a significant reduction in call drop rates and improved customer follow-up. However, some feedback indicated delays in scaling agent numbers, suggesting room for improvement in responsiveness. Overall, the sentiment reflects satisfaction with the cost relative to the quality of service provided.
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Elevated Remote Services

5.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Mount Pleasant, SC

Services provided

40% Customer Service Outsourcing

40% Back Office Outsourcing

20% Business Continuity Management

Elevated Remote Services is a Customer Service BPO specializing in remote customer care and administrative support. Their services are highly valued for relieving clients of administrative burdens, enabling them to focus on core business activities. All feedback is positive, with 100% of reviewers praising their ability to support business growth effectively.

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Reviews mention Communicative
Clients have consistently praised Elevated Remote Services for their exceptional communication skills. One client noted their ability to deliver timely updates and address concerns proactively, facilitating effective collaboration through various communication channels. Another highlighted their impressive understanding of the real estate industry, which enhances the overall communication experience. The overall sentiment reflects a strong appreciation for the company's communicative approach, contributing significantly to client satisfaction and project success.

Marketing & Automation Services for Real Estate Company

5.0 Apr 20, 2026

They deliver on time. If there’s ever a concern, they ask, and we’re able to fix it ASAP so they know how to deliver. If there’s a delay, it’s because we haven’t given them what they need. We communicate via virtual meetings, emails, and messaging apps. Elevated Remote Services’ communication skills are impressive. They communicate at such a high level with us.
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Industry Experience

Elevated Remote Services has established a strong presence in the real estate sector, receiving positive feedback for their administrative support and automation capabilities. Clients commend their ability to streamline operations, enhance productivity, and improve communication within teams. Strengths include their expertise in CRM systems and effective reporting solutions, allowing clients to reduce costs while increasing efficiency. Overall sentiment within the real estate industry is highly favorable, indicating that Elevated Remote Services is a suitable partner for real estate-related projects.
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Real estate

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients express strong satisfaction with Elevated Remote Services' cost-effectiveness and overall value. One client noted they chose the company for its 'good value for cost' and highlighted significant expense reductions due to the efficiency brought by their services. Another client emphasized that the engagement has allowed them to cut in-office staff costs while enhancing operational effectiveness, stating, 'we’ve cut down on our in-office staff and use much less expensive work.' Overall, the sentiment reflects a favorable perception of value relative to pricing.
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More responsive than most other service providers

Elevated Remote Services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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PCN - Professional Communications Network

5.0 2 reviews

Undisclosed

Undisclosed

10 - 49

Riverside, CA

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Sales Outsourcing

PCN - Professional Communications Network is a professional answering service company that provides efficient call handling and customer service for businesses. Reviews indicate a high level of satisfaction, with 100% of clients praising their professionalism and responsiveness. Clients appreciate their ability to manage call volume effectively, suggesting that PCN enhances perceived company size and improves customer service. No negative feedback or areas for improvement were mentioned.

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Reviews mention Professional
PCN - Professional Communications Network has received positive feedback for their professionalism and responsiveness. Clients have highlighted the ease of integration and the quality of service, noting that PCN's representatives make their businesses appear larger and more professional. One client mentioned, 'It’s nice to have somebody answering the phone professionally,' while another praised their knowledge and prompt communication. Overall, the sentiment reflects a high level of satisfaction with PCN's services, underscoring their commitment to customer care.

Answering Services for Online Marketing Company

5.0 Jan 19, 2018

PCN answers calls quickly and professionally. They offer a higher level of service to me. They always make my clients feel good and also make me look good, which are both things I care about.
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24 Hour Answering Service for Multiple Homeowners Associations

5.0 Jan 16, 2018

They are professional, responsive, and provide a high level of customer service to us. Their professionalism and knowledge are always impressive. They seem to care about and get to know their clients.
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Industry Experience

PCN - Professional Communications Network demonstrates strong expertise in the information technology and real estate industries. Clients appreciate their professionalism, efficiency, and ability to enhance customer service. In the IT sector, feedback highlights their responsiveness and tailored services, while in real estate, they are recognized for handling emergency calls effectively. Overall, sentiment is positive, with clients noting PCN's ability to make them appear more established and their commitment to high service levels, making them a suitable choice for both industries.
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Information technology Real estate

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Average Project Cost Breakdown

What Clients Have Said
PCN - Professional Communications Network has received positive feedback regarding their overall cost and value for money. Clients appreciate the professionalism and efficiency of their services, noting that PCN enhances their business image and saves time. One client highlighted the affordability and ease of integration, stating it allows them to focus on core tasks while maintaining a professional presence. However, another client mentioned occasional issues with new operators, though overall satisfaction with the service justifies the investment.
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Westshore Bpo Pvt Ltd

5.0 7 reviews

$25,000+

< $25 / hr

50 - 249

Bengaluru, India

Services provided

25% Customer Service Outsourcing

20% Business Consulting

20% Call Center Services +3 services

15% Back Office Outsourcing

10% Financial Consulting

10% Sales Outsourcing

Westshore Bpo Pvt Ltd is a Customer Service Outsourcing provider, specializing in Call Center Solutions and Remote Customer Care. The company receives mixed reviews, with approximately 71% of feedback highlighting their professional project management and efficient customer support services. However, 29% of reviews express dissatisfaction, citing unprofessionalism and unmet deliverables.

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Reviews mention High-quality work
Westshore Bpo Pvt Ltd consistently receives high praise for delivering high-quality work. Clients highlight their ability to resolve issues promptly and efficiently, with one CEO noting their team closes at least 25 support tickets weekly, ensuring customer satisfaction. Additionally, a Sales Director commended their capacity to produce excellent work without needing modifications, reflecting professionalism and reliability. Overall, the sentiment surrounding their service quality is overwhelmingly positive, reinforcing their reputation as a dependable partner.

Branding & SMM for Custom Solutions Company

5.0 Aug 15, 2024

The revised logo and brand color scheme that Westshore Bpo Pvt Ltd delivered greatly impressed us. They preserved the essence of our identity while updating our brand. We separate out from the competition and appear unique in our market.
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Industry Experience

Westshore Bpo Pvt Ltd has received diverse feedback across several industries including Software, IT Services, Healthcare, Financial Services, and Information Technology. They are recognized for their adaptability, project management, and commitment to customer satisfaction, particularly in IT and software sectors. While some clients reported negative experiences, others highlighted effective communication and prompt service delivery. Overall, they are particularly well-suited for IT and software-related projects, but caution is advised for clients in the Software and Healthcare industries.
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Software IT Services Healthcare Financial services Information technology Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (3) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Overall, Westshore Bpo Pvt Ltd is viewed positively for offering good value for cost, with multiple clients noting that their pricing fits within budget constraints. For instance, a client from entrust IT Group highlighted the company's 'great culture fit' and 'good value for cost.' However, contrasting feedback from another client described their experience as 'the worst ever,' indicating dissatisfaction with service quality despite perceived affordability. The sentiment is mixed, with positive assessments of cost-effectiveness overshadowed by significant concerns about service delivery.
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England (4) United States (2) France (1) India (1) Scotland (1)

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Talk2Rep

4.0 6 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Talk2Rep is a back-office service provider offering solutions such as call center operations, data entry, and administrative support. The overall feedback is overwhelmingly positive, with clients praising their efficiency, cost-effectiveness, and customer service. Approximately 90% of reviews highlight enhanced productivity and reduced operational costs, while a common suggestion is for the company to expand its services to adapt to technological advancements.

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Reviews mention Reliable
Clients consistently describe Talk2Rep as a reliable service provider. One client emphasized their dependability, stating, 'They are very dependable and we have had no issues with them.' Another review highlighted their reliability as a key strength, noting 'Reliability, cost, effective hours, quality technology, and overall savviness.' Overall, the sentiment surrounding reliability is overwhelmingly positive, with clients expressing satisfaction in their consistent performance and support.

Billing Services for Marketing Service

4.5 Aug 12, 2017

They are very dependable and we have had no issues with them.
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Online Customer Support for Business Service

5.0 Aug 12, 2017

Reliability, cost, effective hours, quality technology, and overall savviness.
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Industry Experience

Talk2Rep has received favorable feedback across various industries, including Business Services, IT Services, Human Resources, and Advertising & Marketing. Clients commend their expertise in back office and customer support, highlighting strengths in efficiency, reliability, and adaptability. The overall sentiment indicates that Talk2Rep significantly enhances operational efficiency and customer satisfaction, particularly in Business Services and IT, where clients report substantial cost savings and improved service quality.
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Other Industry Human Resources Advertising & marketing Business services IT Services

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Talk2Rep as providing excellent value for money, with feedback highlighting significant cost savings and efficiency improvements. One client noted a monthly savings of $800,000, while another reported saving $1,500 monthly. Their flexible pricing structure, which includes customizable service packages, is seen as beneficial. Overall, the sentiment reflects satisfaction with the services provided, emphasizing the company's adaptability and effectiveness in meeting client needs.
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New York City, New York (3) Lexington, North Carolina (1) Grand Rapids, Michigan (1)

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RDI Corporation

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Cincinnati, OH

Services provided

10% Customer Service Outsourcing

30% Call Center Services

25% IT Managed Services +2 services

25% Market Research

10% Sales Outsourcing

RDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.

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Industry Experience

RDI Corporation has demonstrated expertise primarily in the real estate industry, particularly in property management and development. Clients have praised their strengths in managing network infrastructure and cloud services, highlighting their reliability and value for cost. The overall sentiment is positive, with clients noting efficient communication and personalized service. Potential buyers in the real estate sector will find RDI Corporation a strong candidate for network and cloud management projects.
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Real estate

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Average Project Cost Breakdown

What Clients Have Said
Clients express a positive sentiment regarding RDI Corporation's cost-effectiveness and value for money. One IT Manager highlighted that RDI's pricing fit their budget and emphasized the good value for the cost, citing high ratings as a key reason for their selection. The long-term functionality of the network, maintained for over 14 years, further underscores the company's ability to deliver quality service at a competitive price.
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CallTree BPO

5.0 2 reviews

$10,000+

< $25 / hr

50 - 249

Tijuana, Mexico

Services provided

30% Customer Service Outsourcing

30% Call Center Services

20% Back Office Outsourcing +1 service

20% Sales Outsourcing

CallTree BPO is a customer support and back-office service provider noted for its efficient project management and ability to assemble teams swiftly. With a 100% positive feedback rate, clients highlight their attentiveness and capacity to handle businesses of varying sizes. Their well-treated employees contribute to consistently high spirits and service quality.

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Industry Experience

CallTree BPO has demonstrated strong expertise in the legal industry, particularly in customer and back-office support, as evidenced by their effective handling of client inquiries for legal professionals. Clients praise their project management skills, timely team assembly, and attentive service. Overall sentiment is highly positive, with a specific emphasis on their ability to cater to businesses of all sizes. This provider is particularly well-suited for legal firms seeking reliable support services.
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Legal

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed satisfaction with CallTree BPO's pricing structure, noting that they charge an hourly rate for teams, which provides flexibility for various business sizes. One client mentioned investing over $460,000, indicating a significant commitment while valuing the service's effectiveness. Overall, feedback highlights that CallTree BPO delivers good value for money, with a well-organized approach and attentive customer service, fulfilling client needs efficiently without noted areas for improvement.
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Zahoree, formerly Infolink-exp

5.0 3 reviews

Undisclosed

Undisclosed

250 - 999

Málaga, Spain

Services provided

100% Customer Service Outsourcing

Zahoree, formerly Infolink-exp, specializes in Customer Support Outsourcing, providing Call Center Solutions and Customer Service BPO. According to client reviews, 100% highlight their exceptional responsiveness, proactive management, and alignment with company values. They consistently maintain high customer satisfaction and service quality, demonstrating strong leadership and collaboration capabilities, with no significant areas for improvement noted.

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Reviews mention Proactive
Clients have consistently praised Zahoree for their proactive approach to customer service and project management. For instance, one client highlighted how the leadership team stays closely engaged with both agents and customers, quickly identifying trends and solutions. Another client noted their proactive initiative in developing innovative service improvements, which contributed to notable enhancements in customer satisfaction scores. Overall, the sentiment reflects a strong appreciation for their responsiveness and commitment to exceeding client expectations.

Customer Service Outsourcing for E-Commerce Company

5.0 Apr 3, 2025

Just how close their leadership team stays in touch with our customers and agents. They don't wait to call things out or look for solutions when trends pop up. They are very proactive about the customer experience.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Remote Call Center Services for Lifestyle E-Comm Brand
5.0 — Zahoree, formerly Infolink-exp has been hired by a lifestyle e-commerce brand to expand and consolidate their contact center. The team has scoped out and staffed a remote call center for the client. Read more
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Industry Experience

Zahoree, formerly Infolink-exp, has demonstrated expertise primarily in the eCommerce and financial services sectors. Clients have praised their exceptional project management, responsiveness, and ability to improve customer satisfaction and support quality. In eCommerce, they excel in enhancing contact centers and product knowledge, while in financial services, they effectively assist users with inquiries and improve response times. Overall, the sentiment is highly positive across both industries, indicating a strong fit for clients seeking reliable support.
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eCommerce Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Zahoree's competitive pricing and excellent value for money. One client noted, 'Good value for cost,' while another emphasized that 'pricing fit our budget.' The overall sentiment reflects satisfaction with the cost-effectiveness of Zahoree's services, as clients appreciate the alignment of quality and affordability in their offerings, contributing to successful project outcomes.
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Swivelt

5.0 2 reviews

$100,000+

Undisclosed

10 - 49

Singapore, Singapore

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +2 services

10% Pay Per Click

10% Search Engine Optimization

Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

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Reviews mention Understands their clients' needs
Clients express a strong sentiment that Swivelt effectively understands their needs. One client highlighted the project manager's friendly communication and ability to grasp requirements, which facilitated a successful B2B marketing initiative that significantly increased brand awareness and generated leads within a short timeframe. Overall, feedback indicates high satisfaction with Swivelt's attentiveness and responsiveness to client objectives.

B2B Marketing for IT Software

5.0 Oct 28, 2020

The project manager assigned to us was very friendly and easy to communicate with us and understand all the requirements.
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Industry Experience

Swivelt has demonstrated strong capabilities in the Software and Information Technology industries, with notable success in B2B marketing and CRM tool development. Clients praised their expertise, effective communication, and ability to deliver impactful results, such as increased brand awareness and enhanced sales processes. Overall, feedback is highly positive, indicating that Swivelt is a reliable partner for companies seeking innovative solutions in these sectors.
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Software Information technology

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
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HelloSells

5.0 4 reviews

Undisclosed

< $25 / hr

50 - 249

Portland, OR

Services provided

30% Customer Service Outsourcing

40% Call Center Services

30% Sales Outsourcing

HelloSells is a virtual customer service and answering service provider known for its exceptional communication and efficient integration with clients' systems. The company has earned overwhelmingly positive feedback, with clients praising its professionalism and adaptability, particularly in customizing services to specific needs. Around 95% of reviewers highlight their excellent customer service, and clients appreciate their budget-friendly pricing, which enhances the perceived value of their services.

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Reviews mention Exceptional results
Clients have reported exceptional results with HelloSells, highlighting their professionalism and efficiency. One client noted that their agents answer calls promptly and have significantly improved the quote process. The collaboration in refining the call script led to enhanced outcomes, with personalized support from the account manager. The straightforward engagement process and free service integrations were particularly praised, contributing to a seamless experience for businesses seeking reliable customer service solutions.

Call Center Services for Moving Company

5.0 Jan 16, 2020

Their team was the primary reason we were able to get everything done. They sat down with me and went through the script line by line, and we were able to truncate and minimize a lot of the materials we had, which dramatically improved the results we were getting.
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Industry Experience

HelloSells has demonstrated expertise across various industries including Financial Services, Healthcare, Moving Services, and Arts & Entertainment. Clients commend their professional communication, quick response times, and tailored service integration. In the Financial Services sector, they improved sales conversions; in Healthcare, they provided critical monitoring support; and in Moving Services, they enhanced customer interaction efficiency. Overall, sentiment remains highly positive, showcasing HelloSells as a versatile partner for businesses seeking reliable customer support solutions.
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Financial services Other Industry Arts, entertainment & music Healthcare

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Average Project Cost Breakdown

Less than $10,000 (4)

What Clients Have Said
Clients consistently praise HelloSells for their competitive pricing and overall value for money. One client noted spending less than $1,000 with significant ROI, stating their services increased sales conversions. Another emphasized the affordability of their plans, paying only $99 per month for extensive support. Overall, feedback reflects satisfaction with the cost-effectiveness and quality of service provided, with clients feeling they receive excellent support without hidden fees or unexpected costs.
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Charlotte, North Carolina (1) Athens, Ohio (1) Cincinnati, Ohio (1) Philadelphia, Pennsylvania (1)

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Grupo Noa International

4.0 1 review

Undisclosed

Undisclosed

50 - 249

Services provided

40% Customer Service Outsourcing

20% Call Center Services

15% Language Interpretation +2 services

15% Sales Outsourcing

10% Back Office Outsourcing

Grupo Noa International is a customer support service provider specializing in remote frontend user support and call center services. Reviewers appreciate their cost-efficiency, professionalism, and transparency, with consistent praise for their personalized client engagement and effective project management. While occasional challenges arise at the individual level, 100% of reviews highlight the CEO's dedication and open communication as key strengths.

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Industry Experience

Grupo Noa International has demonstrated significant expertise in the telecommunications industry, particularly in providing remote user support for service desk operations. Clients appreciate their transparency, professionalism, and ability to adapt to specific challenges, leading to a positive overall sentiment. Their strengths include effective training, quality assurance, and a personalized approach, making them a suitable partner for organizations seeking cost-efficient customer support solutions. Potential clients in telecommunications may find them especially beneficial for managing fluctuating support needs.
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Telecommunications

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have generally found Grupo Noa International to offer competitive pricing and good value for money, particularly when compared to other agencies. One client noted they selected Grupo Noa after finding most competitors exceeded their budget, and they have been satisfied with the €4,000 monthly investment for account management. Overall, feedback highlights the company's commitment to transparency and quality service, although some concerns regarding individual agent performance were mentioned.
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Munzai Solutions

5.0 3 reviews

Undisclosed

$25 - $49 / hr

10 - 49

Karachi, Pakistan

Services provided

10% Customer Service Outsourcing

60% Sales Outsourcing

20% Call Center Services +1 service

10% CRM Consulting and SI

Munzai Solutions is a Customer Service BPO specializing in outsourced customer support and outbound lead generation. With a focus on building scalable sales pipelines, they earned high praise for their adaptability, proactive communication, and commitment to results. Approximately 90% of reviewers emphasize their flexibility and ability to tailor services, while a minority suggest improvements in early-stage industry knowledge and strategic targeting.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Outbound Lead Gen & Client Management for Textile Mfr
5.0 — Munzai Solutions provides outbound lead generation support for a textile manufacturer. They identify potential leads, conduct cold calling, qualify leads, set appointments, and manage communication Read more
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Industry Experience

Munzai Solutions has demonstrated strong capabilities in the Advertising & Marketing and Manufacturing industries. Clients noted their effectiveness in lead generation and client management, leading to measurable success such as increased client acquisition and revenue. The overall sentiment is highly positive, highlighting their tenacity, professionalism, and adaptability. Their strengths lie in tailored outreach strategies and proactive communication, making them a suitable partner for businesses seeking to enhance sales pipelines in these sectors.
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Advertising & marketing Manufacturing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight Munzai Solutions' strong value for money, noting that their pricing aligns well with budget expectations. A co-founder remarked on the 'good value for cost' and a Sales Director emphasized that pricing fit their budget while delivering significant results, including generating over 250 targeted leads. Overall, the sentiment reflects satisfaction with cost-effectiveness and the quality of services provided, reinforcing Munzai Solutions as a reliable partner for achieving business goals.
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Canada (1) Pakistan (1) United States (1)

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Quality Contact Solutions

4.6 8 reviews

$1,000+

$25 - $49 / hr

10 - 49

Services provided

25% Customer Service Outsourcing

50% Sales Outsourcing

25% Call Center Services

Quality Contact Solutions is a telemarketing and call center service provider renowned for their professionalism and effectiveness in generating new business and enhancing customer relations. With overwhelmingly positive reviews, 100% of clients praised their reliability, responsiveness, and ability to save time and money, while 20% specifically highlighted improvements in revenue and business growth.

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Reviews mention Timely
Clients have consistently praised Quality Contact Solutions for their timely service and efficient handling of outbound calls. One client noted significant improvements in customer service, stating that customers appreciate reduced wait times and professional responses. Another highlighted the company's strong time management, which has saved them hundreds of dollars and hours of work. Overall, the sentiment regarding timeliness is overwhelmingly positive, with no reported complaints about delays or inefficiencies.

Appointment Setting for IT Industry Firm

5.0 Aug 16, 2017

The time management is strong. This strength in managing time effectively allows us to allocate our staff to other duties efficiently. The engagement has lasted for one year and is ongoing, demonstrating their sustained ability to manage time well.
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Industry Experience

Quality Contact Solutions demonstrates strong expertise across various industries, including Dental, Information Technology, Financial Services, Retail, and Consumer Products. Clients consistently praise their reliability, professionalism, and responsiveness, resulting in improved customer relations and increased sales. The overall sentiment is positive, emphasizing their ability to enhance operational efficiency and deliver value. Potential clients in these sectors can expect effective customer service and strong sales performance from Quality Contact Solutions.
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Other industries Information technology Financial services Retail

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Average Project Cost Breakdown

Less than $10,000 (3) $50,000 to $199,999 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients express a generally positive sentiment regarding the cost and value for money provided by Quality Contact Solutions. Feedback indicates a range of monthly billing from $2,000 to $3,000, with clients noting significant time and cost savings—up to $700 monthly. One client highlighted that the company consistently seeks to enhance service delivery, which enhances overall value. However, another client suggested that pricing could be improved, indicating room for competitive adjustments.
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Bristol, Tennessee (1) Buffalo, New York (1) Chula Vista, California (1) Encinitas, California (1) Loma Linda, California (1) Los Angeles, California (1) Boston, Massachusetts (1) Blanco, Texas (1)

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AdvancedMD

5.0 1 review

$1,000+

< $25 / hr

250 - 999

South Jordan, UT

Services provided

10% Customer Service Outsourcing

75% Back Office Outsourcing

15% Call Center Services

AdvancedMD is a back-office service provider that offers organized and state-of-the-art solutions for medical offices. The reviews highlight their strengths in creating a simpler, more efficient work environment with a friendly atmosphere, saving clients $450-$500 monthly. Approximately 85% of feedback is positive, emphasizing their ability to consistently deliver quality work and enhance brand reputation.

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Industry Experience

AdvancedMD has demonstrated expertise in the Hospitality & Leisure industry, receiving positive feedback for their back office services that enhance operational efficiency and brand reputation. Clients appreciate the organized and friendly service, which allows internal staff to focus on core tasks while saving significant time and money. The overall sentiment is favorable, indicating that AdvancedMD's strengths lie in delivering reliable, cost-effective solutions that foster a less stressful work environment.
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Hospitality & leisure

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive AdvancedMD as providing good value for money, noting the flexibility in their pricing structure, which allows for tailored bundles based on specific needs. One client highlighted a savings of $450-$500 per month, indicating a positive return on investment. However, there are suggestions for the company to continue enhancing value and offering competitive pricing to attract more clients.
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ReceptionHQ

4.2 9 reviews

Undisclosed

Undisclosed

50 - 249

Phoenix, AZ

Services provided

40% Customer Service Outsourcing

45% Call Center Services

15% Back Office Outsourcing

ReceptionHQ is a company specializing in providing answering services and customer support solutions. Reviews indicate a high level of satisfaction, with strengths noted in their user-friendly services and efficient call handling. Approximately 100% of reviewers commend their ability to save businesses significant time and money, demonstrating their value in enhancing customer service operations.

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Reviews mention High-quality work
ReceptionHQ has received high praise for delivering high-quality work, with clients highlighting their efficiency and effectiveness in handling inbound calls. One client stated, 'They are the quickest and best service you can try,' while another noted their services as 'user-friendly and get the job done.' Overall, clients report significant time and cost savings, with one mentioning a saving of approximately $10,000 per month, reinforcing the positive sentiment surrounding the quality of ReceptionHQ's services.

Answering & Office Support for Entertainment Service

3.5 Nov 2, 2017

Their services are generally user-friendly and get the job done.
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Customer Service and Support Management for Hospitality Firm

4.5 Nov 2, 2017

The only thing I can say it's that they are the best.
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Industry Experience

ReceptionHQ has demonstrated expertise across various industries, notably in arts, entertainment, hospitality, retail, information technology, real estate, manufacturing, and automotive. Clients commend ReceptionHQ for their efficient call handling and positive customer service experience, particularly highlighting their impact in the hospitality sector where they manage high call volumes effectively. The overall sentiment is favorable, with clients appreciating the user-friendly services and significant time and cost savings, indicating a strong fit for businesses looking to enhance customer engagement and operational efficiency.
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Arts, entertainment & music Hospitality & leisure Retail Information technology Real estate Manufacturing Automotive

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (2) $10,000,000 + (1)

What Clients Have Said
Clients have consistently praised the company for its cost-effectiveness and overall value. One client noted a savings of approximately $10,000 monthly, while another reported saving $2,000 each month, alongside a significant reduction in employee hours. The pricing structure appears competitive, with clients expressing satisfaction with the services provided for the investment made, emphasizing the user-friendly nature of their offerings.
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McDonough, Georgia (1) Knoxville, Tennessee (1) Aurora, Illinois (1) Cleveland, Ohio (1) Hesperia, California (1) Palmdale, California (1) Lansdale, Pennsylvania (1) Chantilly, Virginia (1) Warrenton, Missouri (1)

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TAS United

5.0 1 review

Undisclosed

Undisclosed

50 - 249

San Antonio, TX

Services provided

30% Customer Service Outsourcing

70% Call Center Services

TAS United is a call center service provider specializing in after-hours support for companies with 24/7 operations. Based on client reviews, the company is praised for its dependability and effective communication, with 100% positive feedback on responsiveness and project management. Initial challenges with script clarity were quickly resolved, ensuring smooth operation and client satisfaction.

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Industry Experience

TAS United has demonstrated significant expertise in the healthcare sector, particularly with biomedical companies. Clients emphasize their reliability, effective communication, and the ability to alleviate operational burdens, particularly in providing after-hours support. The overall sentiment is positive, highlighting TAS United's impact in improving employee care and operational efficiency. This provider is well-suited for organizations seeking dependable support in healthcare-related environments.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with TAS United's affordability and value for money, noting their reputation and proximity as key factors in the selection process. One client highlighted that the company significantly reduced the workload on their occupational nursing staff while providing essential after-hours support. Overall, the sentiment is positive, emphasizing dependable service and effective communication, which contribute to the perceived cost-effectiveness of their offerings.
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Kexxel BPO

4.8 4 reviews

$5,000+

< $25 / hr

50 - 249

Services provided

30% Customer Service Outsourcing

35% Call Center Services

35% Sales Outsourcing

Kexxel BPO is a Customer Service BPO specializing in Customer Support Outsourcing and conducting detailed customer service surveys for global clients. Reviews highlight their excellent communication and timely project delivery, with 100% of feedback being positive about their detailed analysis and commitment to meeting tight deadlines, leading to enhanced service improvement for clients.

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Reviews mention Communicative
Clients consistently highlighted Kexxel BPO's strong communication skills as a key strength. One executive noted that the team maintained fluid communication and completed tasks ahead of schedule, even accommodating clients in different time zones. The proactive engagement and responsiveness to client needs were particularly praised, with one client stating that minor challenges were swiftly resolved due to effective communication. Overall, the sentiment regarding Kexxel BPO's communicative approach is highly positive.

Customer Survey & Analysis for Tech & Consulting Company

4.5 Jan 13, 2024

The Training & Operations leader maintained good communication, which enabled us to bridge gaps. We were very happy with the timeline and the accuracy of the reports & Surveys conducted based on our requirements. The communication between the Kexxel BPO team and our team was fluid. Some minor challenges at the onset of the project were easily fixed due to good communication from the Kexxel Team.
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0 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Survey & Analysis for Tech & Consulting Company
4.5 — A technology and consulting company hired Kexxel BPO to conduct surveys for over 100 of their customers. The team also provided reports and detailed analyses to the client. Read more
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Industry Experience

Kexxel BPO has demonstrated significant expertise in the consulting industry, particularly in conducting customer surveys for global companies. Feedback indicates strong communication, timely project delivery, and the ability to adapt to client needs, leading to valuable insights for service improvement. Their proven track record in consulting suggests they are well-suited for projects requiring meticulous analysis and customer engagement strategies.
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Consulting

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Average Project Cost Breakdown

What Clients Have Said
Clients express strong satisfaction with Kexxel BPO's pricing, noting it aligns well with their budgets while delivering high-quality results. One client highlighted the company's high ratings and cost-effectiveness as key reasons for their selection. The team is praised for exceeding expectations by completing projects ahead of schedule, indicating a strong value for money. Overall, feedback reflects a positive sentiment regarding the company's cost versus the quality of service provided.
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Tafaseel BPO

4.0 1 review

$10,000+

< $25 / hr

1,000 - 9,999

Ajman, United Arab Emirates

Services provided

15% Customer Service Outsourcing

25% Call Center Services

20% Sales Outsourcing +3 services

15% HR Outsourcing

15% Recruiting

10% Staffing

Tafaseel BPO is a call center service provider offering bilingual agents and live chat support. The reviews consistently highlight their cultural understanding and smooth project management, with 100% positive feedback emphasizing their tailored and innovative solutions. The company is praised for its ambitious and youthful approach, meeting high expectations and building strong client relationships.

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Industry Experience

Tafaseel BPO has demonstrated strong expertise in the education sector, particularly with a federal government client in the UAE, providing effective call center solutions and exceptional customer service. Feedback highlights their capability to improve service quality through bilingual support, quality monitoring, and personalized engagement. Overall, sentiments from this industry reflect satisfaction with their project management, innovative approach, and understanding of local culture, suggesting they are a suitable partner for organizations seeking reliable outsourcing solutions in education and potentially other sectors.
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Education

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Tafaseel BPO's cost and value for money, noting that their services meet high expectations. One client highlighted a $400,000 annual investment, stating it was a wise choice given the significant improvement in service quality since outsourcing. They appreciated Tafaseel's competitive pricing against larger firms and emphasized that the company provided a personalized experience, effectively addressing their specific needs without compromising on quality.
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

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Customer Support Outsourcing FAQs

Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.

E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.

A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.

Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:

Voice, chat, and email support (Tier 1–3)
Technical troubleshooting and product onboarding
Order processing, refunds, and billing inquiries
Social media moderation and community management
Multilingual or 24/7 coverage
Quality assurance, analytics, and CSAT reporting

Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.

Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:

Shared agents: $8–$15 per hour (often offshore)
Dedicated agents: $15–$30 per hour for mid-tier markets
Specialized or technical agents in high-cost regions: $30–$50+ per hour

When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.

Map your project’s unique requirements—channels, hours, volumes, and languages.
Shortlist vendors with proven experience in your industry and ticket complexity.
Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
Run a pilot or SLA-backed trial before signing a long-term contract.

Guaranteed CSAT scores without a clear methodology
Vague pricing or hidden setup fees
High agent turnover rates or lack of training documentation
Limited transparency into QA scores or call recordings
Poor data-security certifications (e.g., no ISO/PCI compliance)

How do you recruit, train, and retain agents for my account?
Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
What are your average response and resolution times for clients like us?
How is performance reported, and how often can we audit calls/chats?
What is your disaster-recovery and data-protection policy?
Can we start with a pilot program, and how is success defined?

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