Top Chat Moderation Agencies
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$5,000+< $25 / hr1,000 - 9,999Lexington, KY
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See all 47 projectsHelpware CX is a customer experience and business process outsourcing company offering a diverse range of solutions including customer support, marketing expertise, and technical support services. The reviews highlight their impressive project management, with 100% of clients noting their responsiveness, adaptability, and excellent communication. Helpware CX received overwhelmingly positive feedback, with clients praising their dedication, speed, and alignment with company values.
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$1,000+< $25 / hr50 - 249Portland, OR
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See all 18 projectsTECHSPEED INC is a data management and business process outsourcing company specializing in data cleaning, entry, and analysis. The reviews reveal a consistent theme of high satisfaction, with 100% praising their project management, adaptability, and responsiveness, while no areas for improvement were noted. They are commended for their ability to efficiently handle large-scale data tasks and maintain excellent communication, offering great value for cost.
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$50,000+< $25 / hr1,000 - 9,999Pasig, Philippines
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See all 11 projectsEnshored is a business process outsourcing company that specializes in customer service, back-office support, and data management. Their reviews highlight a 90% success rate in achieving SLAs and emphasize their flexibility, adaptability, and proactive problem-solving capabilities. Clients commend Enshored for saving costs, enhancing workflow efficiency, and seamlessly integrating into business operations, with no significant areas for improvement noted.
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$1,000+Undisclosed250 - 999Brooklyn, NY
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See all 68 projectsTop Customer Service is a digital content moderation company specializing in User Content Moderation Services, including content writing and content strategy development. With 100% positive feedback, clients praise their ability to craft high-quality, SEO-aligned content that enhances brand messaging and online presence. Their efficient project management and understanding of client brand voices are highlighted, though some suggest more proactive content strategy input could enhance their offerings.
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$100,000+Undisclosed10,000+Singapore, Singapore
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See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
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$50,000+Undisclosed1,000 - 9,999American Fork, UT
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See all 4 projectsROI CX Solutions is a customer support service provider specializing in managing customer interactions and enhancing service delivery. The company receives overwhelmingly positive feedback, with approximately 95% of reviewers praising its flexibility, timely delivery, and ability to improve response times significantly. Clients commend their adaptability to unique needs, while a few suggest a need for more proactive initiative and early alignment efforts.
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$1,000+$150 - $199 / hr10 - 49San Francisco, CA
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See all 8 projectsReputation Defense Network is a specialized company focusing on online reputation management, including the removal and suppression of negative content. Across the reviews, the company is praised for its effective strategies, seamless workflow, and industry expertise, with a 100% satisfaction rate reported. Clients consistently highlight their urgency, attention to detail, and comprehensive approach to restoring and enhancing online reputations.
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
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See all 28 projectsHugo Inc. | Top CX Provider is a leading company specializing in user-generated content moderation services and community management, offering a range of solutions such as content safety services, UGC moderation, and online moderation services. Across their reviews, 100% of clients praise their ability to enhance efficiency, reduce response times, and deliver exceptional customer support, underscoring their dedication to quality and adaptability.
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$5,000+< $25 / hr1,000 - 9,999Levittown, NY
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See all 17 projectsCogito Tech LLC is a data annotation and labeling company known for its consistent delivery of high-quality results and strong project management skills. The majority of reviews highlight their ability to meet deadlines and provide value for cost, with over 90% of clients noting their impressive turnaround times and responsiveness. However, occasional feedback suggests room for improvement in maintaining consistent labeling quality.
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
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See all 6 projectsHiredSupport is a customer support service provider specializing in live chat, email, and social media engagement. Their reviews highlight a consistent reduction in response times and improvements in customer satisfaction scores, with 100% of reviewers noting their professionalism and adaptability. They are highly valued for their ability to integrate seamlessly with client systems and manage dynamic project requirements effectively, achieving customer satisfaction ratings as high as 91%.
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$5,000+< $25 / hr250 - 999Austin, TX
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See all 10 projectsTRANSFORM Solutions is a data solutions company that specializes in data collection, mining, and workflow simplification services. Their reviews are overwhelmingly positive, with 100% of clients praising their communication, timely delivery, and value for cost. Clients commend their ability to adapt to feedback and consistently deliver high-quality results, making them a reliable choice for data-driven projects.
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$1,000+< $25 / hr250 - 999Varna, Bulgaria
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See all 20 projectsCustomer Umbrella is a versatile customer support and development service provider, offering services such as software development, customer support, and content moderation. The company is praised for its seamless integration, high-quality deliverables, and exceptional project management. Reviewers highlight a 100% positive feedback rate, often emphasizing their responsive communication, adept problem-solving skills, and alignment with company values. Customer Umbrella consistently exceeds expectations, fostering strong partnerships.
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$1,000+< $25 / hr50 - 249Gurugram, India
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See all 12 projectsTech Fi Technologies is a multifaceted company specializing in web development, call center services, and digital marketing solutions. The firm has consistently received positive feedback, with approximately 90% of reviewers praising their subject knowledge, efficiency, and communication. Clients commend their ability to deliver quality projects on time and within budget, though some suggest incorporating more innovative design ideas.
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$1,000+< $25 / hr1,000 - 9,999Sibulan, Philippines
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See all 1 projectsSmiles On Demand is a customer support and sales services company, providing phone support, live chat, email inquiries, and outbound sales calls. They have consistently resolved customer support tickets in under three days, contributing to a 33% increase in customer satisfaction scores. The reviews reflect 100% positive feedback, highlighting their professionalism and effective project management.
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$1,000+< $25 / hr10 - 49Noida, India
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See all 23 projectsMacgence is a content moderation company specializing in user-generated content moderation and data labeling services. Approximately 100% of their feedback is positive, highlighting their precision in multilingual annotations and adaptability to client needs. Reviewers appreciate Macgence's proactive communication and attention to detail, noting their ability to improve chatbot accuracy and reduce error rates significantly.
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$1,000+< $25 / hr50 - 249Oakland Park, FL
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See all 5 projectsEvateck is a customer support outsourcing company that excels in managing client communications and optimizing support processes across various channels such as live chat, email, and social media. Reviewers consistently praise their professionalism, efficiency, and personalized approach, with 100% noting improvements in response times and customer satisfaction, although some suggest enhancing tool access and expanding language services.
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$1,000+< $25 / hr50 - 249
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See all 2 projectsSWITCH360 is a customer service management company that excels in handling customer queries and order management through platforms like Zendesk and Shopify. Their reviews highlight their highly experienced team, punctual project delivery, and budget-friendly pricing. Remarkably, 100% of reviewers appreciate their culture fit and value alignment, contributing to increased customer satisfaction and a cleared backlog.
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$1,000+$50 - $99 / hr10 - 49اربيل, Iraq
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See all 3 projectsStanding Company is a versatile IT solutions provider specializing in mobile app development, IT infrastructure security, and custom POS systems. The company receives overwhelmingly positive feedback, with 100% of reviewers noting their creativity, flexibility, and problem-solving capabilities. Clients consistently commend their on-time project delivery, effective communication, and cost-effective services, making them a reliable choice for diverse tech needs.
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UndisclosedUndisclosed10 - 49New Delhi, India
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See all 1 projectsEnuncia Global is a language translation services company that excels in delivering precise translations for legal and medical content. The company is consistently praised for its straightforward pricing per page, timely deliveries, and high-quality output, with 100% of the reviews highlighting their professionalism and adherence to deadlines.
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$25,000+$25 - $49 / hr1,000 - 9,999Levittown, NY
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Anolytics is a Data Annotation Services company. Established in 2019, the firm is located in Levittown, New York. Their services include Data Annotation Services and Generative AI.
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$1,000+< $25 / hr10 - 49Warszawa, Poland
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See all 1 projectsClaro Data Solutions is a firm specializing in Content Moderation Services, offering solutions like UGC Moderation and Content Filtering. Reviews indicate high client satisfaction, with 100% of feedback highlighting their flexibility, domain expertise, and timely delivery. Clients particularly appreciate their efficient communication and strong alignment with company values.
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$50,000+< $25 / hr10,000+Santa Monica, CA
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TaskUs is a call center company. Founded in 2008, the company is located in Santa Monica, California. Their services include Call Center Services and Back Office Outsourcing.
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$10,000+Undisclosed10,000+Córdoba, Argentina
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Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.
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$10,000+$50 - $99 / hr10 - 49Wilmington, DE
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FingerLinks Infotech LLC, a phone answering service, is located in Wilmington, Delaware and Coonoor, India. The team focuses on Call Center Services and Transcription.
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UndisclosedUndisclosed50 - 249Ilford, England
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Ilford Emergency Glaziers is a Content Moderation Services company. Headquartered in Ilford, England, the company was founded in 2011. Their team provides Content Moderation Services.
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UndisclosedUndisclosed10 - 49Thornton Heath, England
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Founded in 2014, Thornton Heath Glaziers is a Content Moderation Services company. The agency provides Content Moderation Services, and is small.
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$1,000+< $25 / hr250 - 999Makati City, Philippines
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BUNCH is a Content Moderation Services company headquartered in Makati City, Philippines. The team specializes in Content Moderation Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999
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DDLab is a branding firm. The Baltimore, Maryland-based company focuses on Branding and UX/UI Design.
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$1,000+< $25 / hr250 - 999Aqaba, Jordan
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IconiCS Group is a telephone answering service. Founded in 2021, the agency is in Amman, Jordan and Aqaba, Jordan. Their team focuses on Call Center Services and Content Moderation Services.
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UndisclosedUndisclosed250 - 999Gurugram, India
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Integrated Language Solutions Pvt. Ltd is a Translation company founded in 2005. In Gurugram, India and Gurugram, India, the team offers Translation and Video Production.
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$5,000+< $25 / hr1,000 - 9,999Ha Noi, Vietnam
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Phone answering service BELLSYSTEM24 VIETNAM is based in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Bengaluru, India
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Midsize Data Annotation Services company Sunix AI, is headquartered in Bengaluru, India. The team specializes in Data Annotation Services and Artificial Intelligence.
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$5,000+Undisclosed10 - 49Istanbul, Türkiye
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Blockchain Marketing company CryptoCrowd WEB3 Marketing Agency was established in 2020. Based in Istanbul, Türkiye, the team specializes in Blockchain Marketing and Content Marketing.
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$10,000+$50 - $99 / hr50 - 249Louisville, KY
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Shaip is a Data Annotation Services company. The team provides Data Annotation Services and Generative AI and is located in Louisville, Kentucky.
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Undisclosed< $25 / hr2 - 9Chitungwiza, Zimbabwe
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Established in 2023, Defendem Solutions is a Customer Service Outsourcing and Content Moderation Services company. Their services include Customer Service Outsourcing and Content Moderation
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Undisclosed$50 - $99 / hr2 - 9
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Wordesty is a Content Writing Services company. They focus on Content Writing Services and Content Marketing and are located in Lviv, Ukraine.
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$1,000+< $25 / hr50 - 249Noida, India
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Hokori Global , a Customer Service Outsourcing company, is based in Noida, India. Their services include Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249
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ACXend is a call center company. They provide Call Center Services and Content Moderation Services and are located in Mandaluyong City, Philippines and Cagayan de Oro City, Philippines.
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$5,000+< $25 / hr1,000 - 9,999Nairobi, Kenya
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Nakama Tech is a Nairobi, Kenya-based Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Pimpri-Chinchwad, India
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Back Office Outsourcing company Precise BPO Solution was launched in 2008. The midsize team provides Back Office Outsourcing and Data Annotation Services.
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$1,000+< $25 / hr50 - 249
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Call IT Dev is an answering service company. The team specializes in Call Center Services and Customer Service Outsourcing, and the firm is in Casablanca, Morocco.
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$1,000+Undisclosed10 - 49
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GODA AI is a small Content Moderation Services company established in 2021. Their services include Content Moderation Services and Data Annotation Services.
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$1,000+$25 - $49 / hr10 - 49
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Book Writing Website offers a comprehensive suite of services including ghostwriting, publishing, marketing, website development, developmental editing, proofreading, and strategic press releases. The reviews highlight the company’s effective project management, timely delivery, and client-centric approach, with emphasis on their extensive publishing network and innovative marketing strategies. Improvements could include clearer communication and diversification of marketing strategies.
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$1,000+< $25 / hr10 - 49Seoul, South Korea
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Founded in 2023, Acote BPO is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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$5,000+$200 - $300 / hr2 - 9
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In Santa Elena, Ecuador, MULTISERVICIOS.CB is a Content Moderation Services company. Their services include Content Moderation Services and Financial Advising & Planning.
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$10,000+$150 - $199 / hr10 - 49Washington, DC
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Big data analytics company DataCraft Collective was established in 2019. The team focuses on BI & big data consulting & SI and Content Moderation Services and is in Washington, District of Columbia.
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UndisclosedUndisclosed2 - 9Thane, India
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Resear Infolabs, a Content Moderation Services and Digital Engineering company, was founded in 2024. They specializes in Content Moderation Services and Digital Engineering.
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$1,000+$25 - $49 / hr10 - 49
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TheNeurotechai is a Data Annotation Services company established in 2025. The team offers Data Annotation Services and Content Moderation Services and is in Noida, India.
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$1,000+< $25 / hr50 - 249
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UniData is a Data Annotation Services company. Based in Dubai, United Arab Emirates, the agency was launched in 2016. Their team focuses on Data Annotation Services and Transcription.
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$1,000+$100 - $149 / hr2 - 9
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Digital Goliath Marketing is a small Winter Haven, Florida-based Content Marketing company. Their services include Content Marketing and Content Writing Services.
Read more
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List of the Top 15 Chat Moderation Services
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$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32/40.016.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
31.2/40.016.6/20 Reviews9.4/10 Clients & Experience5.2/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$5,000+< $25 / hr1,000 - 9,999Levittown, NY
Ability to deliver
26.2/40.018.4/20 Reviews3.6/10 Clients & Experience4.2/10 Market PresenceService focus
20% Content Moderation Services35% Chat Moderation Services80% Other -
$50,000+< $25 / hr1,000 - 9,999Pasig, Philippines
Ability to deliver
28.5/40.016.4/20 Reviews6.9/10 Clients & Experience5.3/10 Market PresenceService focus
30% Content Moderation Services10% Chat Moderation Services70% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
28.6/40.020/20 Reviews8.6/10 Clients & Experience0/10 Market PresenceService focus
10% Content Moderation Services25% Chat Moderation Services90% Other -
$100,000+Undisclosed10,000+Singapore, Singapore
Ability to deliver
25.6/40.015.8/20 Reviews4.5/10 Clients & Experience5.3/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
27.1/40.017.2/20 Reviews3.9/10 Clients & Experience6/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr10 - 49Lahore, Pakistan
Ability to deliver
32.2/40.016/20 Reviews9.6/10 Clients & Experience6.6/10 Market PresenceService focus
10% Content Moderation Services15% Chat Moderation Services90% Other -
$1,000+< $25 / hr50 - 249Portland, OR
Ability to deliver
28.8/40.017.6/20 Reviews6.1/10 Clients & Experience5.1/10 Market PresenceService focus
25% Content Moderation Services20% Chat Moderation Services75% Other -
$5,000+< $25 / hr250 - 999Austin, TX
Ability to deliver
27.8/40.016.8/20 Reviews5.5/10 Clients & Experience5.5/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr250 - 999Varna, Bulgaria
Ability to deliver
27.6/40.016.6/20 Reviews6.1/10 Clients & Experience4.9/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr50 - 249Gurugram, India
Ability to deliver
25.8/40.016.2/20 Reviews6.2/10 Clients & Experience3.4/10 Market PresenceService focus
15% Content Moderation Services35% Chat Moderation Services85% Other -
$1,000+$150 - $199 / hr10 - 49San Francisco, CA
Ability to deliver
30.2/40.016.2/20 Reviews8.9/10 Clients & Experience5.1/10 Market PresenceService focus
10% Content Moderation Services10% Chat Moderation Services90% Other -
$1,000+< $25 / hr1,000 - 9,999Sibulan, Philippines
Ability to deliver
23/40.016.8/20 Reviews1.6/10 Clients & Experience4.7/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr10 - 49Noida, India
Ability to deliver
25.1/40.017.4/20 Reviews2.6/10 Clients & Experience5.1/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr50 - 249Oakland Park, FL
Ability to deliver
23.4/40.016.6/20 Reviews6.8/10 Clients & Experience0/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$1,000+< $25 / hr50 - 249
Ability to deliver
23/40.016.2/20 Reviews2.2/10 Clients & Experience4.6/10 Market PresenceService focus
10% Content Moderation Services15% Chat Moderation Services90% Other -
$1,000+$50 - $99 / hr10 - 49اربيل, Iraq
Ability to deliver
22.1/40.016.2/20 Reviews2.1/10 Clients & Experience3.9/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
UndisclosedUndisclosed10 - 49New Delhi, India
Ability to deliver
20.8/40.016.2/20 Reviews0.9/10 Clients & Experience3.7/10 Market PresenceService focus
10% Content Moderation Services10% Chat Moderation Services90% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Levittown, NY
Ability to deliver
9.9/40.00/20 Reviews4.7/10 Clients & Experience5.2/10 Market PresenceService focus
25% Content Moderation Services20% Chat Moderation Services75% Other -
$1,000+< $25 / hr10 - 49Warszawa, Poland
Ability to deliver
16.6/40.016.6/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
12% Content Moderation Services15% Chat Moderation Services88% Other -
$50,000+< $25 / hr10,000+Santa Monica, CA
Ability to deliver
7/40.00/20 Reviews1.7/10 Clients & Experience5.3/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$10,000+Undisclosed10,000+Córdoba, Argentina
Ability to deliver
5/40.00/20 Reviews0/10 Clients & Experience5/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other -
$10,000+$50 - $99 / hr10 - 49Wilmington, DE
Ability to deliver
10.5/40.00/20 Reviews7.1/10 Clients & Experience3.4/10 Market PresenceService focus
20% Content Moderation Services20% Chat Moderation Services80% Other -
UndisclosedUndisclosed50 - 249Ilford, England
Ability to deliver
4.1/40.00/20 Reviews0/10 Clients & Experience4.1/10 Market PresenceService focus
100% Content Moderation Services20% Chat Moderation Services -
UndisclosedUndisclosed10 - 49Thornton Heath, England
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
100% Content Moderation Services25% Chat Moderation Services -
$1,000+< $25 / hr250 - 999Makati City, Philippines
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Content Moderation Services20% Chat Moderation Services80% Other -
$1,000+< $25 / hr1,000 - 9,999
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Content Moderation Services25% Chat Moderation Services80% Other -
$1,000+< $25 / hr250 - 999Aqaba, Jordan
Ability to deliver
3.4/40.00/20 Reviews0/10 Clients & Experience3.4/10 Market PresenceService focus
17% Content Moderation Services20% Chat Moderation Services83% Other -
UndisclosedUndisclosed250 - 999Gurugram, India
Ability to deliver
4.7/40.00/20 Reviews0/10 Clients & Experience4.7/10 Market PresenceService focus
10% Content Moderation Services20% Chat Moderation Services90% Other
Chat Moderation Agency FAQs
Outsourcing lowers overhead by eliminating recruiter, training, and scheduling costs while giving you instant access to specialized talent and enterprise-grade tools. Experienced content moderation agencies also scale faster during peak campaigns and provide unbiased enforcement that can be difficult for internal teams attached to the brand.
Leading agencies track metrics such as harmful content removal rates, average response time, user-reported incident declines, and overall community sentiment scores. These KPIs translate to higher customer satisfaction, better brand perception, and reduced legal risk—tangible outcomes that justify the investment.
- Which platforms and languages do you support natively?
- How do you balance AI tools with human review?
- What is your average response and escalation time?
- How do you train moderators on brand voice and compliance rules?
- How is data stored, and what certifications do you hold?
- Can you share case studies that show measurable impact (e.g., reduced toxicity, higher engagement)?
Chat moderation firms usually deliver a combination of the following services:
- Live chat monitoring and content filtering
- Automated moderation tool setup and tuning
- Multilingual support for global audiences
- Incident escalation and crisis management
- Community guideline development and enforcement
- Data reporting on sentiment, volume, and rule violations
Some agencies also bundle related services like social media moderation, user-generated content review, and customer support.
Pricing for chat moderation services varies based on factors such as volume, language requirements, and coverage hours. Here’s a run-through of average costs based on data we’ve gathered at Clutch:
- Small-scale or part-time moderation: $1,000 – $5,000 per month
- 24/7 English-only coverage for mid-sized communities: $5,000 – $20,000 per month
- Multilingual, high-volume enterprise programs: $20,000 – $50,000+ per month
Hourly rates for chat moderation services often fall between $25 – $49 for standard moderation and $50 –$99 for strategy or crisis support. Ask potential partners for transparent pricing tiers and any overage fees.
Begin by outlining your must-have coverage (languages, hours, platforms). Then evaluate agencies on the following criteria:
- Proven experience with communities similar to yours
- Robust security policies (GDPR, COPPA, ISO, or SOC 2 compliance)
- Transparent reporting on key metrics (response time, violation rate)
- Scalable staffing models and AI capabilities
- Positive, detailed client reviews on Clutch
Request pilot programs or short-term contracts to validate fit before committing long-term. Don’t worry about being too meticulous because it’s always better to be sure than to be in an agreement with an unfit team.
Red flags, if not spotted immediately, can give you plenty of headaches and possibly even lead to costly mistakes. Be cautious of agencies that check any of these examples:
- Promise 100% error-free moderation—human nuance makes this unrealistic
- Lack of documented security and data-privacy protocols
- Provide generic, copy-and-paste proposals with no community-specific insights
- Resist sharing sample reports or real client references
- Offer rates far below market averages without explaining how quality is maintained
A chat moderation company monitors and manages real-time conversations on digital platforms to keep them safe, compliant, and aligned with brand guidelines. Moderators remove offensive content, enforce community rules, escalate threats, and provide timely, friendly responses that encourage positive engagement. These dedicated agencies typically work across multiple time zones to deliver 24/7 coverage and may leverage AI tools alongside human oversight for greater efficiency.