Leave a Review For Providers 0 0
  • Post a Project
Aidey Logo

Aidey

Contact Aidey

Get a custom proposal

THE HUMAN LAYER OF AI

Aidey is an AI-first Business Process Outsourcing company - the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Manila, Philippines
  • Year founded
    Founded 2019

3 Locations

  • Manila , Philippines
  • Hong Kong , Hong Kong
  • Bnei Brak , Israel

Service Lines
Customer Service Outsourcing
75%
Call Center Services
15%
Back Office Outsourcing
10%
Select Focus Area
Back Office Outsourcing
Data Entry & Processing
87%
Legal Outsourcing
13%
Inbound Services
Answering services
100%
Customer Service Outsourcing
Phone Support Services
55%
Order Processing & Taking
27%
Chat Support Services
18%
Industries
eCommerce
25%
Business services
20%
Financial services
10%
Gaming
10%
Hospitality & leisure
10%
Other industries
10%
Education
5%
Information technology
5%
Telecommunications
5%
Clients
Midmarket ($10M - $1B)
40%
Small Business (<$10M)
40%
Enterprise (>$1B)
20%
Certified in:
Customer Service Outsourcing Call Center Services Back Office Outsourcing

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate < $25 /hr
Rating for cost 4.9 /5

What Clients Have Said

Aidey offers competitive pricing that aligns with client budgets, delivering good value for cost. Clients appreciate their effective support and quick response times, often reporting significant improvements in customer satisfaction and operational efficiency.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 32 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
Learn more about SEO pricing

Select a service to see pricing information

Highly Rated Similar Providers

Aidey Review Insights

Overall Review Rating

5.0
  • Quality 5.0
  • Schedule 5.0
  • Cost 4.9
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Areas for Improvement in Onboarding

    While Aidey's onboarding process is generally smooth, some clients noted the need for more comprehensive initial training. Suggestions include earlier product deep-dives or visual aids to speed up the onboarding process for new agents.

  • Quick Adaptation to Client Needs

    Aidey is noted for their agility and quick adaptation to client needs, such as adjusting to new promotions or product changes swiftly. Their ability to implement updates efficiently is a key strength.

  • Strong Cultural Fit and Values

    Aidey is frequently chosen for their alignment with clients' company values and cultural fit. Their dedication to understanding clients' businesses and treating them as their own stands out, creating a partnership rather than a vendor relationship.

  • High Agent Competency and Professionalism

    Clients consistently commend Aidey's agents for their professionalism, friendliness, and competency. Their ability to quickly understand and adapt to clients' platforms and industries is frequently highlighted.

  • Effective Handling of Complex Queries

    Aidey successfully manages complex customer support queries, from technical issues to billing questions, demonstrating their capability in handling sensitive information and maintaining compliance.

  • Impressive Reduction in Wait Times

    Aidey's interventions have led to impressive reductions in customer wait times and call abandonment rates, contributing to higher customer satisfaction and retention for their clients.

Aidey Reviews

Submit a Review
All Filters

0 selected

Sort by
Services
Project Cost
Industry
Location

Customer Support for Project Management Software

  • Call Center Services
  • $10,000 to $49,999
  • Mar. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"All of the team members are competent."

Jun 22, 2020
Customer Success Manager, Software Company
Anonymous
Verified
  • Business services
  • Atlanta, Georgia
  • 11-50 Employees
  • Online Review
  • Verified

Aidey provided outsourced customer support. Their team used email and chat to answer questions from users. 

Customer Support for Software Firm

  • Call Center Services
  • Less than $10,000
  • June 2019 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
4.0
Willing to Refer
5.0

"The Aidey team was quick to adapt and the result was phenomenal."

Jun 10, 2020
Project Manager, Software Company
Anonymous
  • Other industries
  • Toronto, Ontario
  • 501-1,000 Employees
  • Online Review

A software company hired Aidey for professional call support, in order to respond to customers' queries 24/7.

Showing 31-32 of 32 Reviews

Locations (3)

582-A Purok 4, Amarillo St. Sto Domingo Manila, Philippines 2019

41 - 49

Contact Aidey

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from Aidey like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.