Duck.Design

BACKGROUND

Please describe your company and position.

I am a manager at an AI Company

Describe what your company does in a single sentence.

Ideologically-Transparent Playground for Generative AI Apps

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duck.Design to accomplish?

• Graphic Design
• Project Management
• Animation Design
• No-code frontend

SOLUTION

How did you find Duck.Design?

Online Search

Why did you select Duck.Design over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost

How many teammates from Duck.Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Branding, logotype,
• key visuals,visual strategy, 
• brandbook, 
• partnership graphics, 
• motion design, 
• animations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deliverables (images and websites) handled over via Trello

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Perfect, multiple PMs present + customer support (pricing etc)

What was your primary form of communication with Duck.Design?

Email or Messaging App

What did you find most impressive or unique about this company?

They were super dedicated and very well organized. multidisciplinary team of experts ranging from graphic & motion designers to no-code front end specialists and PMs. High quality, quick turnaround times, flexible payment options, instant comms, able to handle multiple projects at once.

Are there any areas for improvement or something Duck.Design could have done differently?

Nope

BACKGROUND

Please describe your company and position.

I am the Marketing of FIRM

Describe what your company does in a single sentence.

We empower local ministries to transform lives in Israel with the love of Jesus.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duck.Design to accomplish?

• Brand special projects
• Design PDF guides
• Create graphics for social media

SOLUTION

How did you find Duck.Design?

Referral

Why did you select Duck.Design over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Duck.Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Good work!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Many

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently do a good job.

What was your primary form of communication with Duck.Design?

Email or Messaging App

What did you find most impressive or unique about this company?

They are one hour time difference from us and priced well.

Are there any areas for improvement or something Duck.Design could have done differently?

Hard to know timeframe for deliverables.

BACKGROUND

Please describe your company and position.

I am the Director of R LLC

Describe what your company does in a single sentence.

Consultancy and SaaS businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duck.Design to accomplish?

• UX Design development

SOLUTION

How did you find Duck.Design?

Online Search

Why did you select Duck.Design over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Duck.Design were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

They have delivered product design, brand design and also UX design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The designs were very on point and good.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they deliver on time and are always communicating.

What was your primary form of communication with Duck.Design?

Email or Messaging App

What did you find most impressive or unique about this company?

The way they are efficient about the deliveries and arrangement of the tasks.

Are there any areas for improvement or something Duck.Design could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of adeer solutions

Describe what your company does in a single sentence.

empowering small businesses from IDEATION to GROWTH 🚀🌟🌍

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duck.Design to accomplish?

• social media designs
• UI/UX designs
• video animation

SOLUTION

How did you find Duck.Design?

Clutch Site

Why did you select Duck.Design over others?

Pricing fit our budget

How many teammates from Duck.Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Subscription for 2-months for to deliver 4 hours of work daily on the following deliverables: Social media designs and UI/UX designs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• responsiveness
• design quality
• cost vs value delivered

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are unresponsive, incorporative, very poor communication, and untruthful representation of facts. This was the poorest working experience we've ever had.

What was your primary form of communication with Duck.Design?

Virtual Meeting

What did you find most impressive or unique about this company?

attractive website for misrepresenting information

Are there any areas for improvement or something Duck.Design could have done differently?

a lot, the following are crtical as minimum business requirement for minimum basics of professionalism:

• respond to emails and communications.
• address company's issues/challenges in a timely manner.
• improve internal communication.
• accept and act based on feedback.
• customer satisfaction is a key area of development.

Company Responses

The vendor responded on May 20, 2024.

 Deer Adeer,

Thank you for your feedback.

We consistently operate within the clearly defined terms and conditions that are communicated to all clients at the start of our collaboration.

As stated, our money-back guarantee is valid only for the first 7 days from the beginning of the service. Unfortunately, your refund request was submitted during the second month, well beyond the eligible period.

We were pleased to learn that you were satisfied with our services during the first month, which is why you chose to continue working with us into the second month. We understand that after changing your plan in the second month, your experience did not meet your expectations. We made every effort to effectively adapt to your new requirements and changed your designer multiple times in an attempt to find the right fit. We regret that we were unable to identify a suitable candidate for you.

BACKGROUND

Please describe your company and position.

I am the Chief Content Strategy Officer of CyberSoul

Describe what your company does in a single sentence.

Cybersecurity Content Creation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duck.Design to accomplish?

• Branding
• Brand Book
• Website Design

SOLUTION

How did you find Duck.Design?

• Online Search
• LinkedIn

Why did you select Duck.Design over others?

• Pricing fits our budget
• Great culture fit
• Good value for cost

How many teammates from Duck.Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build my company's brand and UX/UI design. Deliverables include: brand book, letter and PowerPoint templates, business card, email signature, and website design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Quality of deliverables, 
• flexibility to meet business needs, 
• communication with duck.design project lead and team members.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• All deliverables were delivered on time. 
• Team members were proactive enough to provide ideas that meet my goals and values. 
• Communication was excellent. 
• Team members excelled in responding to my needs.

What was your primary form of communication with Duck.Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of the products and the communication with all team members.

Are there any areas for improvement or something Duck.Design could have done differently?

No. I am really happy with my partnership with Duck.Design.

BACKGROUND

Please describe your company and position.

I am the Head of SmartHabits of Logitech.

Describe what your company does in a single sentence.

Logitech helps all people pursue their passions and is committed to doing so in a way that is good for people and the planet. We design hardware and software solutions that help businesses thrive and bring people together when working, creating, gaming, and streaming.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duck.Design to accomplish?

UI/UX

SOLUTION

How did you find Duck.Design?

Online Search

Why did you select Duck.Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Duck.Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Become the 'eyes and ears' of our UI/UX experience. 
• Elevate the experience of our software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Retention (NPS = 62) and ease of use (100% of users find it extremely easy or very easy to use) of the application after introducing new UI/UX and new capabilities

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• great project managers
• care about the work
• listen to our needs

What was your primary form of communication with Duck.Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with how quickly they come up to speed on our design and design principles and apply them.

Are there any areas for improvement or something Duck.Design could have done differently?

Not at this time. They've been a great partner so far.

BACKGROUND

Please describe your company and position.

I am a Director at Rise Digital Media Ltd

Describe what your company does in a single sentence.

We design apps and websites for the public transport industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duck.Design to accomplish?

• Take on all our internal design work
• Helping us with new design ideas
• Providing a platform for us to easily change the branding on our app and web assets

SOLUTION

How did you find Duck.Design?

Online Search

Why did you select Duck.Design over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Duck.Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Various adverts, social media logos/banners, branded presentations, and website & app assets were done for us, often with short notice given.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All work was completed to schedule and we had great value for money from using the Duck team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management. Would always respond quickly and assist with everything we needed. Everything was delivered on time.

What was your primary form of communication with Duck.Design?

Email or Messaging App

What did you find most impressive or unique about this company?

They were easy to work with and provided high-quality work and excellent value for money.

Are there any areas for improvement or something Duck.Design could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and position.

I am the Marketing project manager of BIURO

Describe what your company does in a single sentence.

We are an employment agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duck.Design to accomplish?

• For consistently fresh and creative graphic design solutions

SOLUTION

How did you find Duck.Design?

Online Search

Why did you select Duck.Design over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Duck.Design were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliverables: 

• Creative assets (banners, posters, social media posts)
• Print-ready marketing collateral (brochures, business cards, etc.)
• presentation designs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Positive stakeholder's feedback

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Duck.Design demonstrated excellent project management throughout. They consistently delivered items on time, and their responsiveness to our needs was outstanding.

What was your primary form of communication with Duck.Design?

Virtual Meeting

What did you find most impressive or unique about this company?

Most impressive about Duck.Design was their innovative work model that seamlessly combined creativity with data-driven insights. They exhibited a collaborative approach, incorporating client feedback iteratively, ensuring a customized solution that exceeded expectations.

Are there any areas for improvement or something Duck.Design could have done differently?

No, we didn't identify any areas for improvement or things that Duck.Design could have done differently. Their performance met our expectations, and we were satisfied with the outcomes of the project.

BACKGROUND

Please describe your company and position.

I am the CRO of Regulativ

Describe what your company does in a single sentence.

Radically optimises cybersecurity compliance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duck.Design to accomplish?

• Brand refresh
• Pitch Deck Design

SOLUTION

How did you find Duck.Design?

• Online Search

Why did you select Duck.Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Duck.Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I recently had the pleasure of working with Duck.Design on a brand refresh and pitch deck design for my company. The experience was nothing short of exceptional.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From the outset, the team at Duck demonstrated a deep understanding of our brand and our vision. They were able to take our initial ideas and transform them into a refreshed brand identity that truly resonates with our target audience. The new brand design not only aligns with our company's ethos but also elevates our overall look and feel, making us stand out in the competitive Cyber and RegTech markets.
The pitch deck design was equally impressive. Duck's team managed to distil complex information into a clear, compelling, and visually stunning presentation. The final product was a pitch deck that not only told our story effectively but also engaged potential investors, making a significant impact on our fundraising efforts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the process, the team was professional, responsive, and open to feedback. They were flexible and accommodating, ensuring that the final deliverables were in line with our expectations. Their commitment to delivering high-quality work within the agreed timelines was commendable.

What was your primary form of communication with Duck.Design?

• Email or Messaging App

What did you find most impressive or unique about this company?

In terms of value for money, Duck is definitely a worthwhile investment. Their services have not only enhanced our brand image but also contributed to our business growth. I would highly recommend Duck.Design to any company looking for top-notch design services. Their expertise, creativity, and customer-centric approach truly set them apart in the industry.

Are there any areas for improvement or something Duck.Design could have done differently?

Nothing to add

BACKGROUND

Please describe your company and position.

I am the Co-Founder of a food & beverages company

Describe what your company does in a single sentence.

Food Industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duck.Design to accomplish?

Designing a Package

SOLUTION

How did you find Duck.Design?

Clutch Site

Why did you select Duck.Design over others?

• High ratings
• Pricing fit our budget

How many teammates from Duck.Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: 

• Package Design Project Overview: We are seeking a package design for a new product launch. The package design should effectively communicate the brand identity, product features, and appeal to the target audience. The primary goal is to create an eye-catching and informative package design that stands out on store shelves and enhances the product's marketability. 
• Project Objectives: 
  • Create a visually appealing package design that aligns with the brand's identity and values. 
  • Clearly convey product information, including its key features, benefits, and usage. 
  • Design packaging that appeals to the target demographic and sets the product apart from competitors. 
  • Ensure the design complies with industry regulations and requirements. 
  • Provide files that are suitable for production and printing. 
• Key Deliverables: 
  • Initial Design Concepts: Provide a minimum of three initial design concepts for client review and feedback. 
  • Revised Design: Incorporate client feedback into the chosen design concept and provide a revised version. 
  • Final Design: Deliver the final package design in high-resolution digital formats suitable for printing and production. Formats should include but not be limited to vector files (e.g., Adobe Illustrator), high-resolution images (e.g., JPEG, PNG), and any other formats required for packaging production. 
• Project Timeline: The project is expected to be completed within 10 weeks from the project kick-off date. The timeline may be subject to adjustment based on client feedback and revision cycles. 
• Client Responsibilities: Provide clear and timely feedback on design concepts and revisions. Share the brand guidelines, product information, and any specific design preferences. 
• Designer Responsibilities: Develop creative and visually appealing package design concepts. Incorporate client feedback and revisions in a timely manner. Ensure that the final design meets industry standards and printing requirements. Communicate project progress and any potential delays to the client. 
• Budget: The total project budget is 5000 BDT. This includes all design services, revisions, and the delivery of final design files. Any additional costs related to printing and production are not included in this budget and will be the client's responsibility. 
• Payment Schedule: Payment will be made in a term like 20% due upon project kick-off, 30% upon approval of the chosen design concept, and 50% upon final delivery of design files. 
• Approval and Sign-Off: Both parties will review and approve the final package design before proceeding to production. The client's approval is required to finalize the project. 
• Change Requests: Any changes or additions to the scope of work will be discussed and agreed upon by both parties in writing. Additional fees may apply for significant scope changes. 
• Confidentiality: Both parties agree to maintain the confidentiality of project-related information and materials. This scope of work outlines the general parameters of the package design project. Any specific details, preferences, or requirements should be communicated and agreed upon by both parties before the project begins.

Please note that this is a general template for a package design scope of work. The actual scope of work may vary depending on the specific requirements of your project and the preferences of both the client and the designer. Be sure to customize it to fit your project's unique needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Sales Increased
• Brand Awareness

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They demonstrated good management and humble behavior.

What was your primary form of communication with Duck.Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication

Are there any areas for improvement or something Duck.Design could have done differently?

Nope