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HelpSquad

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🏅Best Customer Service Outsourcing in 2026

HelpSquad is a managed customer service and virtual assistant company serving healthcare practices, e-commerce, SaaS, legal, real estate, and more. Ranked a Top Customer Service Outsourcing Company for 2025 by The CX Lead and a Top BPO Company, Top Email Support Services Company, and Top Call Center in the United States by Clutch for 2026, HelpSquad is US-managed from Doylestown, PA, with 24/7 support across voice, live chat, email, SMS, and social media starting from $8 per hour, with no upfront costs or implementation fees.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    250 - 999
  • Locations
    Doylestown, PA
  • Year founded
    Founded 2015

1 Locations

  • Doylestown , PA

Service Lines
Back Office Outsourcing
40%
Call Center Services
30%
Customer Service Outsourcing
30%
Select Focus Area
Back Office Outsourcing
Virtual Assistant
50%
Claims Processing
10%
Data Entry & Processing
10%
Legal Outsourcing
10%
Medical Billing Services
10%
Payment Processing
10%
Inbound Services
Virtual receptionist
40%
Answering services
30%
Inbound appointment scheduling
30%
Customer Service Outsourcing
Chat Support Services
30%
Email Support Services
30%
Phone Support Services
30%
Order Processing & Taking
10%
Outbound Services
B2C Telemarketing & telesales
40%
Customer Surveys & Market Research Calls
30%
Third party verification
30%
Industries
eCommerce
30%
Education
15%
Information technology
15%
Advertising & marketing
10%
Dental
10%
Legal
10%
Medical
10%
Clients
Midmarket ($10M - $1B)
55%
Small Business (<$10M)
25%
Enterprise (>$1B)
20%

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate < $25 /hr
Rating for cost 5 /5

What Clients Have Said

HelpSquad offers good value for cost, with clients highlighting affordable pricing and significant labor cost savings (up to 33%). Project investments range from $10,000 to $25,000. Clients appreciate the responsiveness, culture fit, and tailored solutions that meet their budgetary needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 8 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Highly Rated Similar Providers

HelpSquad Review Insights

Overall Review Rating

5.0
  • Quality 5.0
  • Schedule 5.0
  • Cost 5.0
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Client Satisfaction with Service Quality

    HelpSquad clients express high satisfaction with the quality of services provided, noting professionalism and effectiveness in achieving project goals and enhancing customer interactions.

  • Impressive Customer Service

    HelpSquad's customer service is highlighted as excellent, both for the clients and their end customers. Their customer-centric approach and personalized service have led to improved client satisfaction and engagement.

  • Successful Lead Generation

    Several clients have reported increased lead generation thanks to HelpSquad's efforts. This includes capturing more leads through live chat and other customer interaction channels, contributing to business growth.

  • No Significant Areas for Improvement

    Most clients did not identify any areas for improvement, indicating high satisfaction with HelpSquad's services. This suggests a consistently positive experience across different projects.

  • Technical Expertise

    HelpSquad demonstrates strong technical capabilities, including CRM integration and AI-based solutions. Their technical depth supports complex client needs and enhances service delivery.

HelpSquad Reviews

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Call Center Services for Moving & Storage Company

  • Call Center Services
  • Chat Support Services
  • Less than $10,000
  • Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They are very responsive."

Feb 13, 2024
Owner, New Horizon Movers
Andreas Makris
Verified
  • Supply Chain, Logistics, and Transport
  • Souderton, Pennsylvania
  • 1-10 Employees
  • Online Review
  • Verified

HelpSquad, LLC provides call center services for a moving and storage company. HelpSquad, LLC's sales representative team assists the client with cold calling and managing warm leads.

Showing 11-11 of 11 Reviews

Our Story

The HelpSquad team is a virtual family. We work all across the globe with one common mission to serve customers wherever they are. HelpSquad is focused on the health and wellbeing of and career opportunities for all of our team members. Our turnover rate is far below a regular call center and other BPO companies because we care about our people and treat them like we want our customers treated.

Meet the Team

Michael Kansky

Michael KanskyFounder

He is a serial entrepreneur, and over the last decade he has founded multiple successful start-ups, all of which successfully make businesses more efficient. He loves building a company from the ground up, creating a vision, and watching it grow.

Jason O'Neill

Jason O'NeillCEO

Jason is the CEO of HelpSquad, helping businesses focus on what they do best while his team handles the hard stuff. The business has doubled in size during 5 years of his leadership. Former CEO of LiveHelpNow, with experience across many industries.

Maria Rush

Maria RushMarketing Lead

Maria is part of the marketing team at HelpSquad, specializing in content writing and SEO for BPO and healthcare outsourcing. Making sure the right people find the right information at the right time.

Mary Dellosa

Mary DellosaMarketing Specialist

Mary is an executive assistant with over 3 years of experience. She enjoys doing various tasks such as graphic design, video editing and content writing. She is on HelpSquad's marketing team and helps leverage the company's business for growth.

Chad Lower

Chad LowerDirector of Operations

Since joining HelpSquad at its earliest stage, I have progressed from chat agent to Director of Operations in 2023. I am committed to strong leadership, operational excellence, and exceptional customer and patient service.

What Sets Us Apart

20 Years of Smarter Technology

20 years of technology and software including proprietary AI-powered tools that make virtual assistants faster and more accurate

Proof-of-Concept Partnerships

We thrive with crawl > walk > run client partnerships and welcome a proof of concept phase to collaborate on the best approach to meet client goals

Top Workplace, Low Turnover

The best workplace environment for virtual assistants and above industry standard agent retention rates

Quick Facts

Multilingual Team

11 Verified Clutch Clients

11 years in business

Team Breakdown

Customer Support (1)
Virtual Assistants (1)
Medical Virtual Assistants (1)
Inbound and Outbound Sales (1) +5 Teams

Tools and Technology

Slack
Asana
Trello
RingCentral
Google Sheets
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Salesforce
Zendesk

Commonly Asked Questions

HelpSquad provides outsourced customer support teams tailored to your business covering email, live chat, phone support, and back-office support with dedicated or flexible staffing options.

Launch timelines depend on scope and hiring needs, but we can often start with an initial team quickly and scale from there as training, documentation, and coverage needs are finalized.

Yes. We can build schedules to cover nights, weekends, and 24/7 support depending on your requirements, channels, and forecasted ticket volume.

We use structured onboarding, QA reviews, coaching, and performance reporting. We align on tone, macros, workflows, and KPIs so customers get consistent, brand-aligned support.

Our team can work inside your existing tools and workflows. We commonly operate in platforms like CRMs/helpdesks, chat tools, phones/VoIP, and collaboration tools—and adapt to your preferred stack.

Premier Verified means Clutch independently confirmed HelpSquad is a legally registered business,
has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 11 verified client reviews averaging 5.0 stars.

Learn More
Verified Client Reviews
11
Overall Review Rating
5
Source
Clutch
Last Updated
December 10, 2025

Business Entity

Business Entity Name HelpSquad, LLC
Source Pennsylvania Department of State
Jurisdiction of Formation Pennsylvania
Date of Formation February 24, 2015
Status Active
Last Updated February 11, 2025
ID 4333901

Credit Report Results

International Credit Risk Assessment Moderate Risk
Source Creditsafe
Last Updated February 11, 2025
Learn More About The Clutch Verification Process

Locations (1)

436 North Main Street Doylestown, PA, United States 18901

10 - 15

Contact HelpSquad

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