Name: IdeasUnlimited
Address: 1601 Industrial Blvd Suite 3010, Sugar Land, United States, TX, 77478, US
Telephone: 2819152533
Price range: < $25
Rating: 5.0

Global Support Redefined!

IdeasUnlimited has been providing top quality call center support services since 2010. We specialize in providing the below services:

- Customer Support Service

- Multilingual Support Service

- Healthcare Support Service

- Ecommerce and Backend Support Service

- Operations Support Service

- Virtual Assistant Service

The company is headquartered in Sugar Land, TX (USA) with call center branches in the Philippines and Pakistan.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Sugar Land, TX
Year founded
Founded 2010
Languages

Service Lines

Customer Service Outsourcing: 30%
Call Center Services: 20%
Back Office Outsourcing: 10%
Finance & Accounting Outsourcing (FAO): 10%
Sales Outsourcing: 10%
Transcription: 10%
Translation: 10%

Select Focus Area

Back Office Outsourcing

Data Entry & Processing: 50%
Medical Billing Services: 25%
Virtual Assistant: 25%

Inbound Services

Virtual receptionist: 34%
Answering services: 33%
Inbound appointment scheduling: 33%

Customer Service Outsourcing

Phone Support Services: 50%
Chat Support Services: 19%
Email Support Services: 19%
Order Processing & Taking: 12%

Outbound Services

B2C Telemarketing & telesales: 50%
Customer Surveys & Market Research Calls: 50%

Sales Outsourcing

B2B Lead Generation: 35%
B2B Lead Qualification: 35%
B2B Appointment Setting: 30%

Industries

eCommerce: 30%
Business services: 10%
Consumer products & services: 10%
Gaming: 10%
Medical: 10%
Telecommunications: 10%
Financial services: 5%
Information technology: 5%
Manufacturing: 5%
Real estate: 5%

Clients

Midmarket ($10M - $1B): 60%
Small Business (<$10M): 40%

Customer Service Outsourcing Call Center Services Back Office Outsourcing Virtual Assistant

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 5 /5

What Clients Have Said

IdeasUnlimited offers good value for cost, with clients noting strong project management and responsiveness. Specific project costs range from $10,000 to $15,000 for various services. Clients consistently highlight their flexibility and dedication to meeting business needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 92 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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IdeasUnlimited Review Insights

Overall Review Rating

5.0

Quality 4.9
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Successful Handling of Multilingual and Bilingual Services

IdeasUnlimited effectively handled multilingual and bilingual call center services, breaking language barriers and ensuring high-quality communication with diverse client bases.
Effective Use of Technology and Tools

IdeasUnlimited effectively used various technologies and tools to support client projects, including CRM systems and communication platforms, enhancing efficiency and service delivery.
Excellent Customer Service and Support

Many clients praised IdeasUnlimited for their exceptional customer service and support skills. They effectively handled inquiries, resolved issues, and maintained high customer satisfaction, contributing to increased sales and conversion rates for clients.
Responsive and Proactive Approach

Clients highlighted IdeasUnlimited's proactive approach in identifying challenges and implementing solutions. Their responsiveness to client needs and willingness to make necessary adjustments were well-appreciated.
Knowledge and Expertise in Industry-Specific Needs

IdeasUnlimited demonstrated knowledge and expertise in addressing industry-specific needs, providing specialized support and solutions that aligned with clients' business objectives.

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IdeasUnlimited Reviews

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Call Center Services
Confidential
July 2021 - Ongoing

4.5

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"We're impressed with their responsiveness and excellent project management."

Apr 7, 2022

CEO, Payclass Inc.

Henry Sinoimeri

Financial services
New York City, New York
1-10 Employees
Online Review
Verified

IdeasUnlimited is providing customer service support for a FinTech company. Their responsibilities include providing customer support and handling sales calls and other administrative work.

IdeasUnlimited has helped the client develop top-notch customer service solutions that have resulted in an increase in their sales. The reliable team maintains effective communication by remaining responsive. Their exceptional project management and problem-solving skills stand out.

Business Consulting Call Center Services
Less than $10,000
Jan. - May 2022

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I enjoyed the company's ability to vet and present quality candidates."

May 17, 2022

President & Chief Career Strategist, The Resume Fix LLC

Lena Jackson

Other industries
Raleigh, North Carolina
1-10 Employees
Online Review
Verified

IdeasUnlimited provided sales support for a career services agency. The team was tasked with improving customer satisfaction and increasing interactions with prospective clients.

IdeasUnlimited satisfactorily accomplished all of the tasks and assignments. They regularly communicated through email and phone, and the vendor was always responsive to their concerns. Throughout the engagement, they provided high-quality services to the client.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

The Resume Fix is a career services agency and I am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited, and what were your goals??

I hired IdeasUnlimited to provide sales support with the goal of taking over the sales and intake process end-to-end.

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor reached out to me and after independent research and also positive interactions with the company I selected them.

Describe the project in detail and walk through their service package, including any calling tools used.

They provided sales coverage Monday through Friday 8:00am to 6:30pm EST. This included phone support and interaction with prospective clients. Various systems/tools were used including Zoho, Vonage, and Microsoft Office Products.

Who did you work with and what was the feedback process like?

I worked with Batool (project manager) and was assigned Robert (sales rep).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

The sales rep performed all tasks/assignments as required.

Describe their project management style, including communication tools and timeliness.

Projects were discussed via email and phone where required. They were always responsive.

What did you find most impressive or unique about this company?

I enjoyed the company's ability to vet and present quality candidates.

Are there any areas for improvement or something they could have done differently?

N/A

RATINGS

5.0

Call Center Services
Confidential
Jan. 2020 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"If anything comes up, getting in touch with the team lead of IdeasUnlimited is always quick."

Mar 23, 2022

Customer Support Team Lead, Print-on-Demand Company

Otto Asmuss

Manufacturing
Koeln, Germany
201-500 Employees
Online Review

IdeasUnlimited works for a print-on-demand company to help them manage their workload. Their main task is to answer customer inquiries and complaints via email, live chats, and incoming calls.

IdeasUnlimited helps the client significantly improve their SLAs and save resources in days with a lower workload. They communicate with the client regularly to ensure that they meet the required KPIs. While they can be more proactive in identifying issues, their team solves problems effectively.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm a customer support team lead for a print-on-demand company. We turn pictures into wall decorations, textile products etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited, and what were your goals??

We need a flexible partner that we can cover our shifting workloads, so that we do not build up a backlog in the most intense of times throughout the year.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for call centers via Upwork and decided to try out IdeasUnlimited, among others. IU proved themselves to be the best candidate by the quality of work and ease of onboarding they shown.

Describe the project in detail and walk through their service package, including any calling tools used.

Primarily answering to customer's inquiries/complaints via e-mail, with live chat/incoming calls also being taken care of. Work in shifts for extended phone hours coverage. Work on weekends towards true calendar 24h SLA goals.

Who did you work with and what was the feedback process like?

We have a team lead present from IdeasUnlimited, who has been very helpful in building up the team as well as managing them and meeting our requirements.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We do, our SLAs have significantly improved and thanks to the flexibility IdeasUnlimited provides, we are able to save resources in days with a lower workload.

Describe their project management style, including communication tools and timeliness.

The communication between our team lead and theirs is regular (at least 1x week), to catch up on KPIs that we follow, discuss challenges and plan ahead. If anything comes up, getting in touch with the team lead of IdeasUnlimited is always quick. We communicate primarily via Slack.

What did you find most impressive or unique about this company?

At first, it was quite rough getting the team to where we needed to be. However, IdeasUnlimited was following this very closely, and eventually we were able to pinpoint the issue and fix it. What surprised me is that as soon as we did this, we were much better off, and our satisfaction with their work significantly improved.

Are there any areas for improvement or something they could have done differently?

A little proactivity goes a long way. Now it's not that big of an issue as everyone's doing good, but at the earlier stages there were some situations where we discovered issues too late, or needed to constantly poke at something for us to move forward.

RATINGS

5.0

Business Consulting
$10,000 to $49,999
Aug. 2020 - Sep. 2021

4.0

Quality: 4.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.0

"We liked their flexibility and adaptability."

Sep 13, 2021

Director of Operations, Bootstrap Brands

Trista Reid

Retail
Hillsborough, North Carolina
11-50 Employees
Online Review
Verified

IdeasUnlimited was tasked with providing customer support by an e-commerce company. The team was primarily handling the business email and chat using Zendesk concerning order issues and product questions.

IdeasUnlimited did an amazing job in customer service, which pleased the client. The team demonstrated a high level of flexibility and adaptability during the collaboration, accommodating customer’s concerns. In the end, it was a successful partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Ecommerce company managing multiple brands. Director of Operations

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

Customer support emails and chat.

SOLUTION

How did you select this firm and what were the deciding factors?

Previous team member selected after searching online

Describe the project in detail and walk through their service package.

Tier 1 tickets via Zendesk. Emails and chats. Mostly regarding order issues or product questions.

How many resources from the vendor's team worked with you, and what were their positions?

2. Customer support agent.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

They were both amazing with our customers and loved to communicate with our internal team.

How effective was the workflow between your team and theirs?

On a scale from 0-10, I would say a 6 or 7. Unfortunately, nuanced ticket resolutions are hard to communicate when you aren't working together during the day to day, and when issues arose, it wasn't always the easiest to make sure everyone was on the same page.

What did you find most impressive or unique about this company?

We liked their flexibility and adaptability.

Are there any areas for improvement or something they could have done differently?

RATINGS

4.0

Less than $10,000
Jan. 2021 - Ongoing

5.0

Quality: 2.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Since hiring IdeasUnlimited, I was able to tackle many other areas in my business."

Mar 11, 2021

CEO, Real Estate Company

Danekia Smith

Real estate
Meraux, Louisiana
1-10 Employees
Online Review
Verified

IdeasUnlimited provides virtual assistance services to real estate business owner. The team handles the client's inbox, social media pages, onboarding, and content creation to free up more business time.

Thanks to the assistance of IdeasUnlimited, the client was able to free up the necessary time for their other business needs. The team was able to quickly learn and adapt to the different platforms. They provided a good quality hiring process and seamless project management.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Content creation, managing social media inbox, née client onboarding

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

To free up time to complete other task within my business. I need assistance mainly with content creation and inbox management

What were your goals for this project?

Scale my business by focusing time in other areas.

SOLUTION

How did you select IdeasUnlimited?

Utilizing the Upwork hiring platform

Describe the scope of their work in detail.

We had a few onboarding calls and trainings before work began. Lourde was a fast learner and we were up and running within a couple of weeks

What was the team composition?

I worked very closely with my Va daily to tackle task.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since hiring IdeasUnlimited, I was able to tackle many other areas in my business and prepare it for sale.

How effective was the workflow between your team and theirs?

The workflow was very effective and she was able to learn quickly. We used a few different platforms seamlessly

What did you find most impressive about this company?

Quality of hiring, interviewing process and check ins to ensure project was running smoothly

RATINGS

5.0

Web Design
Less than $10,000
May - Jan. 2015

5.0

Quality: 4.5

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"We had great communication about what my needs were."

Aug 4, 2020

CEO, Coffee Kiosk

Anonymous

Other industries
United States
1-10 Employees
Online Review

IdeasUnlimited provided additional support to resolve a cafe's web design challenges.

With IdeasUnlimited's help, the site launched successfully. They were knowledgeable about the process.

$200,000 to $999,999
Jan. 2015 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.5

"The last five years have been very good."

Jul 23, 2020

Operations Director, PatPat

Andrew Xu

Other industries
Los Angeles, California
501-1,000 Employees
Online Review
Verified

IdeasUnlimited is able to deliver outstanding service in setting up customer support that can help increase the client's experience satisfaction with a brand. They also specialize in round-the-clock service.

Their work proved to be a critical element in the apparel and fashion company's customer service. IdeasUnlimited was able to drive customer satisfaction from 8.5 to 9.5, by far the highest mark since the company started.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the operations director at an e-commerce company headquartered in the US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

We hired the company for creation of a customer service center.

What were your goals for this project?

Our main goal was to increase customer's experience satisfaction.

SOLUTION

How did you select this vendor?

IdeasUnlimited is outstanding from the other four vendors we searched from different channels. Finally, we made a decision to choose IdeasUnlimited because of their overall strength, cost-efficient price and 24-hour service.

Describe the project in detail.

Here are the deliverables of the project:

Call center
Customer service
E-commerce support
Order processing

What was the team composition?

We have assigned a full team which includes project manager, team leaders, and agents for our customer service project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Customer satisfaction reached an all-time high from 8.5 to 9.5 after cooperating with IdeasUnlimited.

How effective was the workflow between your team and theirs?

The last five years have been very good.

What did you find most impressive about this company?

They are professional and hardworking.

Are there any areas for improvement?

None.

RATINGS

4.5

Call Center Services
Less than $10,000
May - June 2020

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"It was great."

Jul 1, 2020

Insurance Broker, Insurance Firm

Gabriel Cavazos

Financial services
San Antonio, Texas
1-10 Employees
Online Review
Verified

IdeasUnlimited provided appointment answering and call services. They scheduled appointments with clients and answered leads.

IdeasUnlimited followed the script.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am an Insurance Agent Broker that specializes in Medicare Advantage Plans, Medicare Supplement Plans, Hospital Plans, Final Expense, Term Life Insurance, and Mortgage Protection.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

An experienced Appointment Setter. To make calls to set appointments for the Sales Team.

What were your goals for this project?

To follow a script that we have created and call leads that we provide. The object of the project was to qualify potential clients, who have requested to be contacted, and schedule an appointment with the potential client with a member of the sales team. Ideally, someone who is a rock star on the phone and will have no problem completing this task with the script created.

SOLUTION

How did you select this vendor?

I selected the vendor through a platform called Upwork.

Describe the project in detail.

What was the team composition?

N/A

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

someone who is a rock star on the phone and will have no problem completing this task with the script created.

How effective was the workflow between your team and theirs?

Effective

What did you find most impressive about this company?

N/A

Are there any areas for improvement?

N/A

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Nov. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have a very effective workflow."

Feb 25, 2020

President, Mr. Checkout Distributors

Joel Goldstein

Other industries
Orlando, Florida
1-10 Employees
Online Review
Verified

IdeasUnlimited is verifying membership information for a national association of independent grocery distributors.

IdeasUnlimited has delivered valuable corrections to the database so far.

E-Commerce Development
$10,000 to $49,999
Apr. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We’re long-time clients and are delighted with their innovative approach."

Mar 1, 2019

CEO, SMM International

Christopher Wick

Advertising & marketing
Houston, Texas
11-50 Employees
Online Review
Verified

IdeasUnlimited has provided a variety of services to support staffing and overall growth for an e-commerce company. They supply artists, writers, and developers amongst others to expand the business.

The support from IdeasUnlimited has been critical in keeping up with customer demands. They've been a stable partner and successfully fulfill requirements. Their creativity and dedication to the work over time makes them a valuable asset.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Social Media Management International. We’re an SMM and e-commerce company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

I hired IdeasUnlimited to support and expand my business. We needed a team to support our internal staff with our marketing and e-commerce needs.

What were your goals for this project?

My overall goal was to expand my business using their expertise and meet all of my customer's' expectations.

SOLUTION

How did you select this vendor?

We found IdeasUnlimited online.

Describe the project and the services they provided in detail.

IdeasUnlimited aid us in a variety of areas. They help us find virtual assistants, web developers, and bookkeepers. They support our e-commerce platform by finding the right graphic designers, writers, and marketing experts.

What was the team composition?

They provide a team of nine people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’re able to rely heavily on their team and they help us with all of our staffing and growth needs. We are thrilled with the work they’ve done for us.

How was project management arranged and how effective was it?

They’re efficient and cost-effective. Additionally, the team is reliable.

What did you find most impressive about this company?

We’re long-time clients and are delighted with their innovative approach. I’d recommend anyone to work with them.

Are there any areas for improvement?

There’s nothing for them to improve on.

RATINGS

5.0

"It has been an excellent experience."

Showing 91-100 of 100 Reviews

Our Story

15+ Years 1000+ Clients Served 8+ Countries Reached We are IdeasUnlimited, a global team, blending remote and onsite expertise since 2010. Our mission is to deliver enterprise-grade services at affordable pricing. We offer call center, multilingual, virtual assistant, digital marketing and medical billing services. With multiple centers in the Philippines, trained remote teams around the world and multiple industry awards, our diverse team turns operational needs into measurable client growth.

Meet the Team

Quick Facts

16 years in business

Tools and Technology

Microsoft Teams

Slack

Zoom

Google Meet

Webex Meetings

Discord

RingCentral

Skype for Business

Asana

Jira

Trello

Monday.com

Locations (2)

1601 Industrial Blvd Suite 3010 Sugar Land, TX, United States 77478

10 - 15

Contact IdeasUnlimited

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IdeasUnlimited

Global Support Redefined!

3 Languages that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

IdeasUnlimited Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Successful Handling of Multilingual and Bilingual Services

Effective Use of Technology and Tools

Excellent Customer Service and Support

Responsive and Proactive Approach

Knowledge and Expertise in Industry-Specific Needs

Reviews mentioning:

IdeasUnlimited Reviews

Call Center & Customer Support for FinTech Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Sales Support for Career Services Agency

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Support for Print-on-Demand Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Support for E-Commerce Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Virtual Assistance Services for Real Estate Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Web Design Assistance for Cafe Site Launch

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

E-Commerce Customer Support for Apparel & Fashion Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Appointment Management Services for Insurance Brokerage

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Information Verification for National Grocers' Association

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Staffing Support for Marketing & E-Commerce Business

BACKGROUND