Name: Uassist.ME
Address: 1688 Meridian Avenue, Miami Beach, United States, FL, 33139, US
Telephone: +1(888) 300-0906
Price range: < $25
Rating: 4.6

We Drive Efficiency To Enable Business Outcomes

Uassist.ME is a leading nearshore outsourcing partner specializing in bilingual virtual assistance and business process outsourcing (BPO) solutions for small to medium-sized businesses. Headquartered in Miami, FL, with operations in San Salvador, El Salvador, we offer scalable, cost-effective services tailored to help U.S. and global clients thrive.

Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
250 - 999
Locations
Miami Beach, FL
Year founded
Founded 2009
Languages
Timezones

Service Lines

Back Office Outsourcing: 50%
Customer Service Outsourcing: 30%
Call Center Services: 10%
Sales Outsourcing: 10%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 70%
Data Entry & Processing: 20%
Writing & Content Creation Outsourcing: 10%

Inbound Services

Answering services: 50%
Inbound appointment scheduling: 25%
Virtual receptionist: 25%

Customer Service Outsourcing

Chat Support Services: 25%
Email Support Services: 25%
Order Processing & Taking: 25%
Phone Support Services: 25%

Outbound Services

Collections Recovery Services: 45%
B2C Telemarketing & telesales: 30%
Third party verification: 15%
Customer Surveys & Market Research Calls: 10%

Sales Outsourcing

B2B Lead Generation: 50%
B2B Appointment Setting: 25%
B2B Lead Qualification: 25%

Industries

Legal: 20%
Medical: 20%
Retail: 20%
Advertising & marketing: 10%
Business services: 10%
Financial services: 10%
Real estate: 10%

Clients

Midmarket ($10M - $1B): 50%
Small Business (<$10M): 30%
Enterprise (>$1B): 20%

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.4 /5

What Clients Have Said

Uassist.ME offers competitive pricing, with clients reporting costs ranging from $300 to over $400,000 based on project scope. They provide good value for cost, delivering quality services that enhance productivity and communication, although some reviews mention variability in assistant quality.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 25 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Uassist.ME Review Insights

Overall Review Rating

4.6

Quality 4.6
Schedule 4.6
Cost 4.4
Willing to Refer 4.6

Top Mentions

Review Highlights

Impact on Business Growth and Efficiency

Uassist.ME's involvement has significantly contributed to business growth and operational efficiency for clients. Their support in administrative and marketing tasks has been crucial for business expansion.
Cost-Effective and Language Skills

Uassist.ME offers competitive pricing without compromising service quality. Their bilingual capabilities in English and Spanish are valued by clients, enhancing communication and service delivery.
Strong Communication and Work Ethic

Uassist.ME is praised for its impressive communication and work ethic, ensuring timely delivery and effective collaboration with clients across various platforms. Their proactive approach is appreciated by clients from different industries.
Challenges with Quality and Consistency

Some clients have experienced issues with the quality of work, particularly in spelling and grammar. Instances of not delivering the billed hours were noted, leading to dissatisfaction and contract termination.
Significant Improvement in Customer Service

The company has successfully reduced call hold times and improved customer satisfaction scores. Their virtual assistants are trusted to handle client inquiries promptly and effectively, resulting in measurable improvements.
Proactive and Integrated Team Approach

Clients appreciate Uassist.ME's close integration with their teams, treating them as extensions rather than outsourced partners. This approach has fostered strong relationships and effective collaboration.

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Uassist.ME Reviews

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Call Center Services
$10,000 to $49,999
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The cost-effectiveness for the quality that is provided is good."

Nov 1, 2021

CEO & Founder, BusySeed

Omar Jenblat

Advertising & marketing
New York City, New York
11-50 Employees
Online Review
Verified

A digital marketing agency needed a partner to handle all of their billing emails and customer information updates. They hired Uassist.ME based on their past experience of working together.

Thanks to the efforts of the Uassist team, the company has been able to keep up with their 14 hour SLA. The company credits the team's organization and cost-effectiveness as the most significant factors in contributing to the success of the partnership so far.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a digital marketing agency that has helped over 400 clients grow using our digital marketing and engineering prowess.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uassist.ME, and what were your goals??

We needed a team to handle all the emails we get for billing and to update customer information as it changed.

SOLUTION

How did you select this vendor and what were the deciding factors?

Uassist has helped us often over the years handling billing, HR, hiring and support work.

Describe the project in detail and walk through their service package, including any calling tools used.

They always made sure I received prompt responses and have been leading our billing decision for 2 years now.

Who did you work with and what was the feedback process like?

Every manager at Uassist was helpful and they consistently made me feel heard.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We have been able to keep 24hr SLAs going strong thanks to Uassist.

Describe their project management style, including communication tools and timeliness.

Very well organized. They respond within 24hrs.

What did you find most impressive or unique about this company?

The cost-effectiveness for the quality that is provided is good

Are there any areas for improvement or something they could have done differently?

Nothing

RATINGS

5.0

"Fantastic company, plan to work with them for longer."

Business Consulting
Confidential
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 3.5

Willing to Refer: 4.5

"The efficiency and competency of the employees are great."

Mar 9, 2020

Co-Founder, Mash&Grape

Urvi Arora

Other industries
New York City, New York
1-10 Employees
Online Review
Verified

Uassist.ME supplies virtual assistants (VAs) who provide ongoing customer service and data entry support for a spirits marketplace.

Having Uassist.ME's VAs take on customer service roles has allowed the internal team to focus on other parts of the business. The VAs are efficient, competent, and a tremendous help.

$10,000 to $49,999
Feb. 2018 - July 2019

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"Being able to train my VA to work on several dozen online platforms was impressive."

Aug 15, 2019

Staff Member, Marketing Muses

Anonymous

Advertising & marketing
Phoenix, Arizona
1-10 Employees
Online Review
Verified

Uassist.ME provided virtual administrative services.

The virtual assistant at Uassist.ME helped the client expand their business. The VA was a fast learner who was able to operate on all of the client's platforms.

Business Consulting
Less than $10,000
Mar. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"They have great communication, IT support, location and language skills."

Jul 23, 2019

CEO, Business Consulting Firm

Anonymous

Advertising & marketing
Orlando, Florida
1-10 Employees
Online Review
Verified

Uassist.ME handles onboarding and customer service for an entrepreneurship consulting company. They field questions over phone, email, and through the website.

The service Uassist.ME provides has cut workloads dramatically and presents a professional face for the business. Their team communicates effectively and satisfies all requests.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a consulting and holding company specializing in online offerings. Our goal is to work with entrepreneurs around the world building and growing their brands. We are proud to offer creative and unique financing. Let’s build your business today! - CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uassist.ME?

Manage all account onboarding and customer service.

What were your goals for this project?

Reduce my daily tasks to less than an hour.

SOLUTION

How did you select this vendor?

I liked the website, and when I called the sales associate was great.

Describe the project in detail.

Manage all account onboarding, email, phone, and customer service.

What was the team composition?

I was the main point of contact before.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My personal workload is less than 1/5th of what it was.

How effective was the workflow between your team and theirs?

Great

What did you find most impressive about this company?

They have great communication, IT support, location and language skills.

Are there any areas for improvement?

Project manager dashboard would be great.

RATINGS

5.0

Showing 31-34 of 34 Reviews

Premier Verified means Clutch independently confirmed Uassist.ME is a legally registered business,
has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 31 verified client reviews averaging 4.6 stars.

Learn More

Verified Client Reviews: 31

Overall Review Rating: 4.6

Source: Clutch

Last Updated: May 21, 2026

Business Entity

Business Entity Name	Uassist.ME, LLC
Source	Delaware Division of Corporations
Jurisdiction of Formation	Delaware
Date of Formation	December 14, 2010
Status	Active
Last Updated	October 28, 2021
ID	4912765

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	January 1, 2022

Learn More About The Clutch Verification Process

Locations (1)

1688 Meridian Avenue Miami Beach, FL, United States 33139

301 - 400

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Uassist.ME

We Drive Efficiency To Enable Business Outcomes

2 Languages that we service

1 Timezone that we service

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Uassist.ME Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Impact on Business Growth and Efficiency

Cost-Effective and Language Skills

Strong Communication and Work Ethic

Challenges with Quality and Consistency

Significant Improvement in Customer Service

Proactive and Integrated Team Approach

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Portfolio & Awards

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Locations (1)

Contact

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