ZAAG SYSTEMS

BACKGROUND

Please describe your company and position.

I am the Director of Operations of The Priory Hospital

Describe what your company does in a single sentence.

Circle Health Group is the UK’s largest private hospital group, with more than 50 locations nationwide. We combine clinical excellence with peaceful surroundings, where patients are always treated as individuals. People are at the heart of everything we do – whether that’s our talented, passionate staff or the people they care for. Patients always come first, and when it comes to looking after you, being ‘good enough’ never is. We are investing millions of pounds into making our hospitals the best they can be.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• Streamline service requests and communication within the property

SOLUTION

How did you find ZAAG SYSTEMS?

Online Search

Why did you select ZAAG SYSTEMS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ZAAG SYSTEMS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ZAAG Systems handled the project from concept to launch. The scope included UX/UI design, backend development, and full integration with our booking and property management systems. Key deliverables were a fully functional mobile app for iOS and Android, push notification features, in-app chat support, service request modules, and staff training sessions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the app launch, we’ve seen clear improvements in guest engagement and operational efficiency. More guests are using the app to book directly and request services, which has reduced pressure on our front desk. Feedback has been overwhelmingly positive, and the streamlined experience has enhanced our brand’s reputation across properties.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ZAAG Systems demonstrated excellent project management throughout. They communicated clearly, kept us updated at every phase, and delivered each milestone on time. They were proactive in addressing our feedback and quick to adapt when our needs evolved. Their team was reliable, responsive, and genuinely committed to delivering a successful solution.

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about ZAAG Systems was their deep understanding of the hospitality industry. They didn’t just build a functional app they built something that truly enhanced the guest experience. Their attention to detail, creativity, and ability to translate our vision into a seamless digital product impress us.

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the Director of Sales of Christie Digital Systems

Describe what your company does in a single sentence.

Your ideas, our technology. We’re a global audio and visual technologies company with a vision: helping our customers create brilliant and unforgettable shared experiences. From the world’s biggest brands, theme parks, global cinema chains, and film festivals to boutique cinemas, city halls, corporate boardrooms, and local museums – we create technology to help our customers bring their creative visions to life. We offer a wide range of solutions designed to solve our customers' AV challenges.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• To scale our in-house development team with experienced IT professionals
• To support the implementation of a smart factory initiative
• To reduce downtime and improve system reliability

SOLUTION

How did you find ZAAG SYSTEMS?

Online Search

Why did you select ZAAG SYSTEMS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ZAAG SYSTEMS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ZAAG Systems provided a comprehensive IT staff augmentation solution tailored to our manufacturing operations. The scope of work included onboarding senior software developers, DevOps engineers, and data analysts to support our internal IT team. They helped us modernize our legacy manufacturing systems, integrate ERP and MES platforms, and improve data pipeline efficiency across multiple production units.

Successful placement of highly qualified IT professionals with expertise in manufacturing technologies within 2 weeks of engagement.
Seamless integration of augmented staff into our agile development teams, contributing to key modules of our production management system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ZAAG Systems helped us accelerate software development, reduce downtime, and enhance overall system performance. Their skilled professionals integrated seamlessly with our team, driving faster feature rollouts and more reliable operations. The improvements in efficiency and responsiveness across our manufacturing processes were clear indicators of the project’s success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered every milestone on time and maintained clear, consistent communication. Their team was highly responsive to our evolving needs, quickly adjusting to changes and providing proactive solutions

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about ZAAG Systems was their deep understanding of the manufacturing industry combined with their ability to provide highly skilled IT talent quickly. 

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

While our overall experience with ZAAG Systems was excellent, one area for potential improvement could be expanding their talent pool across more time zones. This would help with around-the-clock support for global operations. That said, their flexibility and dedication largely made up for any minor limitations.

BACKGROUND

Please describe your company and position.

I am the Director of Development of Reading Partners

Describe what your company does in a single sentence.

Reading Partners empowers community volunteers to provide one-on-one reading instruction to elementary school students reading below grade level to help them succeed in reading and in life. We are a national education nonprofit working with Title I elementary schools to support students who are reading six months to two-and-a-half years below grade level. Reading Partners recruits and trains more than 15,000 community volunteers, annually, to deliver a highly effective, research-validated curriculum. GOING TO SCALE • Reading Partners received a highly competitive growth investment from the Edna McConnell Clark Foundation and the Social Innovation Fund.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• Rapidly scale our IT team with skilled professionals to support ongoing and upcoming EdTech projects.
• Accelerate the development and deployment of our digital learning platform and internal academic
• Improve system performance and user experience for students, educators, and administrative staff.

SOLUTION

How did you find ZAAG SYSTEMS?

Online Search

Why did you select ZAAG SYSTEMS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ZAAG SYSTEMS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provision of skilled IT professionals including front-end and back-end developers, QA engineers, and DevOps specialists with experience in the education sector.
Ongoing support in the development and optimization of our digital learning platform, including feature enhancements, bug fixes, and system upgrades.
Assistance with the migration and integration of legacy systems into a modern, cloud-based infrastructure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ZAAG Systems helped us accelerate our development timeline, significantly improve system uptime, and increase user engagement across our digital learning platform. Their skilled team integrated seamlessly with our internal staff and consistently delivered high-quality results. Their support played a key role in the success of our education technology initiatives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently delivered tasks on time and maintained clear communication at every stage. Their team was highly responsive to our needs, quickly adapting to changing priorities and providing proactive solutions. Their structured approach ensured smooth collaboration and reliable progress from start to finish.

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about ZAAG Systems was their ability to quickly understand our specific needs in the education sector and provide talent that fit perfectly within our culture and technical requirements. Their flexibility, professionalism, and deep industry knowledge make them a truly valuable and unique partner.

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

While our overall experience with ZAAG Systems was excellent, one area for potential improvement could be offering more proactive suggestions during the initial planning phase. 

BACKGROUND

Please describe your company and position.

I am the owner & CEO of Kesko - K-Group

Describe what your company does in a single sentence.

Kesko is the leading Finnish listed trading sector company. Kesko's operations comprise grocery trade, building and technical trade, and car trade. Its divisions and chains act in close cooperation with retailer entrepreneurs and other partners. We have approximately 1,800 stores engaged in chain operations in Finland, Sweden, Norway, Estonia, Latvia, Lithuania and Poland. Kesko and K-retailers together form K Group, whose retail sales total over €15 billion. Corporate responsibility and sustainability is a strategic choice for K Group and integrated into our daily operations. Kesko’s shares are listed on Nasdaq Helsinki. Recruitment K Group’s 45,000 employees work daily to make shopping fun for customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• Our main goal was to improve the performance and reliability of our e-commerce platform ahead of a major seasonal sales push.

SOLUTION

How did you find ZAAG SYSTEMS?

Online Search

Why did you select ZAAG SYSTEMS over others?

High ratings

How many teammates from ZAAG SYSTEMS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Revamping key components of our online store, including the product listing and checkout systems
Performance optimization of our backend services to handle increased traffic
Bug fixing and QA support across web and mobile platforms
Regular sprint contributions, daily stand-ups, and code reviews

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with ZAAG Systems Limited led to faster website performance, improved user experience, and higher customer satisfaction. Their developers integrated seamlessly with our team, helped launch new features quickly, and resolved critical bugs. The results were clear: smoother operations, better engagement, and a stronger digital presence during our peak season.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently delivered tasks on time and maintained clear communication at every stage. Their team was highly responsive to our needs, quickly adapting to changing priorities and offering proactive solutions.

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about ZAAG Systems Limited was their ability to blend technical expertise with a deep understanding of the retail industry. Their team didn’t just fill roles they added real value by suggesting smart improvements. Their professionalism, flexibility, and dedication to our success truly set them apart.

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

Honestly, our experience with ZAAG Systems Limited was overwhelmingly positive. If there’s any room for improvement, it would be to expand their onboarding documentation for new augmented staff. That said, their team quickly adapted, and communication was always smooth. It’s a minor suggestion for an otherwise exceptional service experience.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a wholesale food company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ZAAG SYSTEMS?

We needed help with mobile and web design and development.

SOLUTION

What was the scope of their involvement?

ZAAG SYSTEMS has developed a custom POS system for us. The team has designed and developed an Android mobile app and a website. We initially discussed our needs, and ZAAG SYSTEMS has modified everything to meet those requirements.

What is the team composition?

We work with four people from ZAAG SYSTEMS, and each of them has their own team.

How did you come to work with ZAAG SYSTEMS?

We found them through a referral. We were looking for a company to help us with this project, and they offered to use AI in our POS system, so we chose them.

How much have you invested with them?

We've spent $30,000.

What is the status of this engagement?

We started working together in the fourth quarter of 2023, and our project is almost completed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app has been launched, and we’re using it in our two restaurants. The quality of the app is good, and it has everything we need. We’re compatible with big franchise restaurant brands.

How did ZAAG SYSTEMS perform from a project management standpoint?

ZAAG SYSTEMS delivers on time and communicates well. The team is very friendly, and whenever we call them, they pick up the call and try to solve our problem. ZAAG SYSTEMS has a good understanding of our needs.

What did you find most impressive about them?

Their customer service is impressive.

Are there any areas they could improve?

I’m only using two branches of the app right now, but I want to open 10 more branches. I’ll find out how it works when I have more load.

Do you have any advice for potential customers?

If you’re hiring ZAAG SYSTEMS, you have to be clear about your needs. Write everything down and follow up with them. If ZAAG SYSTEMS makes a mistake or doesn’t do something the way you want, they’ll handle it quickly if you’re on top of it.

BACKGROUND

Please describe your company and position.

I am the CEO of Marsss Fashion BD

Describe what your company does in a single sentence.

We are working as Garment Buying and operating from Dhaka, Bangladesh

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• To develop our website

SOLUTION

How did you find ZAAG SYSTEMS?

• Referral
• Clutch Site

Why did you select ZAAG SYSTEMS over others?

Pricing fit our budget

How many teammates from ZAAG SYSTEMS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Initially ZAAG Systems Limited design team develop the design and take approval from us. Once we approved the design then ZAAG developers started developing and completed the development phase. Then they have arranged deployment for us also as extended support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our official website is live now and our potential customers can go through our site and knock us for business development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good Work nicely meets our expectations. They respond immediately to our needs.

What was your primary form of communication with ZAAG SYSTEMS?

Virtual Meeting

What did you find most impressive or unique about this company?

Their quality of work was impressive.

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

They follow good SOP for their daily work

BACKGROUND

Please describe your company and position.

I am an executive at Optiluxe LLC

Describe what your company does in a single sentence.

Optiluxe Labs sells preiscription eyewear. With a dedication to style and clarity, we present a curated selection of premium eyewear.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• Develop website back end, user front ent, and admin front end.

SOLUTION

How did you find ZAAG SYSTEMS?

Referral

Why did you select ZAAG SYSTEMS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ZAAG SYSTEMS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our project required a highly customized e-commerce solution that extended well beyond the capabilities of traditional web design platforms like Wix or Shopify. We needed a platform tailored specifically for our eyewear business, one that could handle complex functionality such as dynamic prescription-based pricing, product variations by color and size, and seamless integration between the front-end user experience and back-end data systems.

To achieve this, we partnered with Zaag Systems, who delivered a comprehensive end-to-end solution.

Scope of Work:

• Custom Prescription Module: Development of a dynamic form allowing customers to input detailed prescription information, which directly influenced product pricing based on lens type, strength, and customization options.
• Pricing Logic Integration: Implementation of a flexible pricing engine that adjusted in real time based on prescription data, selected product variants (e.g., size, color), and any added features.
• Frontend Development: A sleek, modern, and responsive UI designed to reflect our brand aesthetics while optimizing for user experience. This included intuitive navigation, engaging product pages, and a smooth checkout process.
• Backend & Database Architecture: Custom backend system to store and manage prescription data, product configurations, and customer orders securely and efficiently.
• Admin Panel: A user-friendly, robust admin dashboard built to empower our team with tools to manage inventory, pricing rules, order tracking, and customer data — all without requiring technical expertise.
• Testing & Deployment: Thorough QA testing to ensure stability, security, and performance across all devices and browsers, followed by a successful launch and post-deployment support.

Key Deliverables:

• Fully functional e-commerce website tailored for eyewear retail
• Custom prescription input and pricing system
• Sleek, responsive frontend design
• Secure backend infrastructure and database integration
• Intuitive admin panel for daily operations
• Documentation and training for system usage

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Fully Functional Custom Features Delivered:

• 100% completion of the custom prescription input module, including dynamic pricing logic based on complex variables such as prescription strength, lens type, and color.
• End-to-end integration between the frontend and backend systems, ensuring data flows smoothly and reliably.

2. Frontend and UI/UX Readiness:

• Completion of a modern, responsive user interface with intuitive navigation and an optimized shopping experience across desktop and mobile devices.
• Internal user testing reports show high usability scores and smooth performance in key areas like product selection, form input, and checkout flow.

3. Admin Panel Implementation
A fully operational admin dashboard has been delivered, allowing our team to manage:

• Inventory
• Prescription data
• Pricing tiers
• Orders and customer information

This has reduced the reliance on external tools and manual workflows, improving our internal operational efficiency.

4. Technical Validation and Quality Assurance
Successful completion of QA testing cycles, including:

• Cross-browser compatibility
• Mobile responsiveness
• Database integrity

All critical bugs and performance issues identified during testing have been resolved.

5. Deployment-Ready Infrastructure:
The platform is now technically launch-ready, with hosting, database, and security configurations in place.

We are positioned to move forward with marketing, onboarding, and public release with confidence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Zaag Systems demonstrated excellent project management throughout the development process. They maintained clear communication, provided regular progress updates, and were highly responsive to our evolving needs. Despite the complexity of the custom features we required, including dynamic prescription-based pricing and backend integrations, they delivered key milestones on schedule and with a high level of quality. Whenever we had feedback or new requirements, they were quick to adapt and offered thoughtful, effective solutions without compromising timelines. Their organized and proactive approach gave us confidence at every stage of the project.

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Zaag Systems was their ability to take a highly specialized and technically complex set of requirements — which traditional platforms couldn’t handle — and turn it into a seamless, elegant solution. Their depth of technical expertise, combined with a strong design sensibility, allowed them to build a custom platform that not only functions perfectly behind the scenes but also looks and feels premium on the front end. They truly understood our vision and translated it into a product that exceeded our expectations. Their willingness to dive deep, problem-solve creatively, and maintain a high standard throughout made them stand out.

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

We’re genuinely satisfied with our experience working with Zaag Systems. They met our expectations across the board, and we didn’t encounter any significant issues or shortcomings during the project. 

BACKGROUND

Please describe your company and position.

I am the Director of RenterPay

Describe what your company does in a single sentence.

Renting solutions platform and agency 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• Timely Delivery
• Professional Pitch
• Reasonable Pricing

SOLUTION

How did you find ZAAG SYSTEMS?

Clutch Site

Why did you select ZAAG SYSTEMS over others?

Close to my geographic location

How many teammates from ZAAG SYSTEMS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

UI Design of App

Development for 3 platforms

testing and deployment 

penetration testing 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Nothing was completed and the director breached all boundaries of professional conduct 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nope

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We don't recommend them. The director should get anger management treatment 

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

Yes they can replace one director who doesn't like to listen

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Lawying

Describe what your company does in a single sentence.

Private Organization

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

• E-Commerce Management System

SOLUTION

How did you find ZAAG SYSTEMS?

Clutch Site

Why did you select ZAAG SYSTEMS over others?

Company values aligned

How many teammates from ZAAG SYSTEMS were assigned to this project?

5-8

Describe the scope of work in detail. Please include a summary of key deliverables.

Here all the lawyer can communicate with each other like a Social platform and share their ideas and thoughts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Now the system is running smoothly and continuously and the user is increasing day by day

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Quality Work, really meet our expectation. They respond immediately to our needs and fixed it right away.

What was your primary form of communication with ZAAG SYSTEMS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ZAAG SYSTEMS' top-notch service quality and detailed project understanding impressed us.

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

They know their job well and performed best as per my knowledge

BACKGROUND

Please describe your company and position.

I am the Managing Director of Scholarly Space Limited

Describe what your company does in a single sentence.

Construction Company & Education Consultancy Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ZAAG SYSTEMS to accomplish?

Company portfolio website

SOLUTION

How did you find ZAAG SYSTEMS?

Clutch Site

Why did you select ZAAG SYSTEMS over others?

High ratings

How many teammates from ZAAG SYSTEMS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We recently hired Zaag Systems Limited to develop our company website, and we couldn't be happier with the results. The team was professional. They delivered a responsive, and user-friendly website that perfectly represents our brand. The project was completed on time, with excellent communication throughout the process. Highly recommended!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our client can find us through this website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Quality meet our expectation. Transparent.

What was your primary form of communication with ZAAG SYSTEMS?

In-Person Meeting

What did you find most impressive or unique about this company?

ZAAG SYSTEMS' customer-centric attitude was impressive.

Are there any areas for improvement or something ZAAG SYSTEMS could have done differently?

Increase professionalism