247 Labs Inc.

BACKGROUND

Please describe your company and position.

I am the Manager of Toronto North Local Immigration Partnership

Describe what your company does in a single sentence.

We are a community planning and action table addressing barriers to successful newcomer settlement in North York through collaboration with over 80 organizational stakeholders.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 247 Labs Inc to accomplish?

• Develop an information and referral app for newcomers
• Integrate app with existing community resource database
• Launch the app

SOLUTION

How did you find 247 Labs Inc?

Referral

Why did you select 247 Labs Inc over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from 247 Labs Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

provide full digital technology support, application development, design, business and requirements analysis, release management, launch, architecture, bug fixes, tweaks, enhancements, application development / programming, dev ops, design, testing and quality assurance, software management and other digital support to develop the NewTo mobile app

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Technical discovery completed through feasibility studies, technical analysis and research, requirements and business analysis 
• Application Engineering including full stack web development, mobile app development, software integrations and migrations 
• Quality Assurance & Testing Release engineering

Describe their project management. Did they deliver items on time? How did they respond to your needs?

247 have been friendly, professional, accommodating, and responsive to our changing needs and schedules in the development of the app including working with several changes in scope and staffing at our end.

What was your primary form of communication with 247 Labs Inc?

Virtual Meeting

What did you find most impressive or unique about this company?

24/7 staff have been professional and patient with us. We had a steep (and long) learning curve as team of non-profit workers on this project. First and foremost, we're thankful to 247 Labs Inc for doing a great job on our app and demonstrating patience with us as we often lost focus, lost dedicated staff, changed our scope, etc.Our app is now ready to be launched!

Are there any areas for improvement or something 247 Labs Inc could have done differently?

NA

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of moolah+, a personal finance portal.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc?

We hired them to design the mobile version of our application.

SOLUTION

What was the scope of their involvement?

247 Labs Inc provided us with mobile app UI/UX design. First, we had an initial call where I explained my vision and product, gave them access to my web application, and gave them a sense of what I wanted to achieve. I also provided them with a mock-up design, and we had a call with two 247 Labs Inc teammates. 

After they delivered, we requested a few minor adjustments. 247 Labs Inc used Figma to design the app, which was for both Android and iOS. 

What is the team composition?

I worked with two teammates from 247 Labs Inc, and Sheraz (UX Design Manager) was my main point of contact. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

All of our team did a great job. 

How did you come to work with 247 Labs Inc?

We found them through a referral by our web app’s designer. After contacting 247 Labs Inc, I liked their approach and decided to make a deal with them. 

How much have you invested with them?

We spent about $6,000 CAD (approximately $4,500 USD).

What is the status of this engagement?

We worked together from March–May 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

247 Labs Inc’s work was excellent; I had zero complaints. They listened, quickly got on the same page as us, and designed the initial phase. The team also had great attention to detail and delivered an aesthetically pleasing and practical design. 

How did 247 Labs Inc perform from a project management standpoint?

They excelled at project management. Sheraz caught on very quickly and was great. 247 Labs Inc was also quick at making the minor adjustments we requested. We mainly communicated via email and phone calls.

What did you find most impressive about them?

247 Labs Inc really understood what we wanted to achieve and delivered it. They exceeded my expectations in terms of the design. Ultimately, we didn’t have to request any major changes to their work. 

Are there any areas they could improve?

They didn’t need to improve anything; they did very well overall. 

Do you have any advice for potential customers?

You should have a clear understanding of what you want. If you keep changing your mind, you may run into issues, but if you have clarity, 247 Labs Inc can go in a specific direction. The team is excellent at listening and delivering. 

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Q.i. Value Systems Inc. We're a market research company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc?

We needed help with AI projects. 

SOLUTION

What was the scope of their involvement?

247 Labs Inc helps us with AI development and Salesforce automation. Initially, we helped brands understand where they are, where they want to go, and how to get there. We used to leverage survey data and process it manually. I’ve tried to automate the process by developing an AI based on this data, and 247 Labs Inc has been helping us with that. 

We plan to provide our services to individuals who are struggling with depression and anxiety. We’ll leverage data to help people understand how to get where they want to go in their life, and 247 Labs Inc is helping us automate an AI model based on the data we have. We have several other projects scheduled with 247 Labs Inc. Additionally, 247 Labs Inc is currently working on rebuilding our website. 

What is the team composition?

We’ve worked with around 12 teammates from 247 Labs Inc. During the automation phase to transform data, we worked with four teammates, and four other teammates managed the automation of creating our maps. We’re also working with four other teammates on our website’s update. 

How did you come to work with 247 Labs Inc?

We found 247 Labs Inc through a search on Google. 

How much have you invested with them?

We’ve invested $48,000 with 247 Labs Inc.

What is the status of this engagement?

We started working with 247 Labs Inc in June 2021, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

247 Labs Inc is AI-driven and has so much data that we can work with. We can automate several tasks, and 247 Labs Inc has helped us transform and shorten our projects’ length. For instance, we can now complete a project that would’ve taken six weeks in under a week. 

We’re not a big company, and thanks to 247 Labs Inc's help, we can now take on much more work due to the efficiency of the automation they’ve realized. 247 Labs Inc is competent in using Salesforce and has exceeded our expectations.

How did 247 Labs Inc perform from a project management standpoint?

247 Labs Inc is accessible and responsive. If I email them, 247 Labs Inc usually responds within an hour. 247 Labs Inc delivers work ahead of schedule and under our budget every time. We also work with a third-party company, which has been the one that missed deadlines. 

What did you find most impressive about them?

I’m most impressed with 247 Labs Inc’s service. My previous work experience was in management consulting, and I’ve worked with large vendors. 247 Labs Inc is very nice. 

Are there any areas they could improve?

We’ve provided 247 Labs Inc with loose requirements, and they’ve accepted them. We required several iterations to create a solution due to our inaccurate requirements. Although this has been partially our fault, I believe that is the only thing for 247 Labs Inc to improve. 

Do you have any advice for potential customers?

I recommend treating 247 Labs Inc as friends instead of consultants — I’ve become good friends with several teammates.

BACKGROUND

Please describe your company and your position there.

I am the president of Streamline Fundraising. Our business offers a platform that uses e-sports competitions to help organizations conduct fundraisers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 247 Labs Inc., and what were your goals?

We used 247 Labs for a complete front to back development of website, app and game.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched 10 different website development companies. We wanted a company that was based in North America and didn't outsource their work. They needed to have a solid past portfolio of previous development from well known companies and they needed to fit within our budget. In the end, we narrowed it down to 3 and received quotes from each. 247 Labs really stood out amongst the others, making it an easy decision.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with a kick off meeting to discuss what we needed and how they would get us there. The project included a marketing page, our clients login page and dashboard, our company admin page, app and game.

All had to be integrated within each other. We began by working with one group of developers to create the flow of the site and app and then wireframes and mock-ups were developed. We had our marketing page completed in WordPress, our admin pages created with Laravel VueJS and the Mobile App with React Native and Unity.

How many people from the vendor's team worked with you, and what were their positions?

We had a senior advisor, project manager and around 8 different developers working with us at various times throughout the process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our business is just launching now, however our testing has provided us with very positive feedback from our customer base.

Describe their project management style, including communication tools and timeliness.

We had update meetings through teams, where the weekly progress reports were given and we could provide feedback. We used text and email to discuss issues of more timely importance. We also used a shared excel sheet which we could report changes we needed, as well as to fix issues. This was extremely helpful. Overall, all communication was clear, concise and very prompt.

What did you find most impressive or unique about this company?

Their understanding of the big picture of what we needed and how we would get there was impressive. The developers would often think of problems that might pop up, and addressed them before we even knew that they were there.

Are there any areas for improvement or something they could have done differently?

Initially, there was a lot of communication going back and forth, and sometimes things would get lost in the process. Later on, 247 Labs added the shared excel sheet so we could follow up on all communication. This also gave me piece of mind since I could see that my concerns were being addressed and see when the item was complete. Implementing this process from the beginning would have been ideal.

BACKGROUND

Please describe your company and your position there.

CEO / Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 247 Labs Inc., and what were your goals?

We wanted to create a members only section of our website that was accessible via monthly / annual subscription. In the members only section, people could access our resources.

SOLUTION

How did you select this vendor and what were the deciding factors?

Did a bit of research, 247 was the fastest to get back to me and most competent sounding.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kick off meeting to get clear on goals, meetings every so often to check in on front end design and backend features.

How many people from the vendor's team worked with you, and what were their positions?

Zaid project manager, and Fahad developer. Boris occasionally

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

At the end of the few months, we had a site that members could log into and access the resources. I was a bit frustrated as I am not a technical founder, so a lot of things that I expected to work once the project was complete was not working.

When people purchased the membership, they were not able to log in even if they reset their password. When the members were trying to add other users, the emails weren't working so they weren't able to login. This caused me a bit of headache and stress with the launch of this new membership product.

Describe their project management style, including communication tools and timeliness.

We mostly used email and 247 Labs was very quick at getting back to me, or setting meetings.

What did you find most impressive or unique about this company?

They were kind on the calls.

Are there any areas for improvement or something they could have done differently?

Really making sure what they build worked before letting me launch it to my customers

BACKGROUND

Please describe your company and your position there.

I am a Sr Director of Software, AI/ML, and Analytics 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 247 Labs Inc.?

We hired 247Labs because of their expertise in Mobile App Development.  We had an ambitious goal and very limited resources internally at the time.  

SOLUTION

How did you select this vendor and what were the deciding factors?

We found 247Labs on Clutch.co, did a couple of interviews with our internal team to ensure fit and comfort level.  We selected 247Labs over other potential vendors due to a combination of knowledge, experience, proactive communication, flexibility, and cost.  

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We collaborated with the 247Labs team from planning to post deployment.  They had experts at every step for us to consult with in project management, products management, UX/UI, architecture, and development.  One third of our total project effort were spent on planning, design, and architecture review. 

Our planning allowed us to hit the ground running to develop the app in a very tight timeline without compromising on quality.  We leveraged AWS platform and services heavily for the project, and we chose react native for ease of development effort, support, and compatibility with both IOS and Android.   

How many resources from the vendor's team worked with you, and what were their positions?

We worked mainly through a project manager, and a lead developer initially.  As the project progress, we worked with their UX designer, architect, and other developers assgined to the project.  

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We hit our target date, with actual effort very inline with initial estimated effort on all sides. 

Describe their project management style, including communication tools and timeliness.

We really appreciate how flexible 247Labs were with us.  They were very accommodating on our requirements to track effort, progress, and our fast-pace development sprints.   

What did you find most impressive or unique about this company?

I found 247Labs to be very easy to work with. Their style just fitted with how we work, and they were very flexible and accommodating to us. 

Are there any areas for improvement or something they could have done differently?

The only thing I wish we would have is a developer that stay with our project from beginning to end.  While the disruption ultimately didn't effect our overall target date, having that continuity could have allowed us to beat our target date.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Context Research Group Inc. We provide consulting and market research services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc.?

We were looking for a web development firm to help develop a web app that we would use for our consulting services and sell as software as a service to our clients.

SOLUTION

What was the scope of their involvement?

247 Labs Inc. helped build a custom web application for us. We initially provided them with the use cases and UI design for our app. After looking through the documentation, they started with the work, implementing the wireframes that we provided. They also helped add various components to our app, including API integrations. Their team provided maintenance support as well.

What is the team composition?

We worked with six people from their company, including a senior client advisor, a project manager, a technical architect, and a senior business analyst.

How did you come to work with 247 Labs Inc.?

We found them through Clutch.

How much have you invested with them?

We’ve spent around $55,000 CAD ($41,000 USD).

What is the status of this engagement?

We worked together on this project from May–September 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

247 Labs Inc. managed to deliver the app within the expected timeframe and slightly under our initial budget of $60,000 CAD (approximately $45,000 USD). Also, there weren’t a huge amount of issues or bugs on the app.

How did 247 Labs Inc. perform from a project management standpoint?

Their project manager was always available and kept us updated throughout. We mainly use Microsoft Teams to communicate with them.

What did you find most impressive about them?

We were impressed with their communication skills — they responded quickly and explained each step of the project clearly.

Are there any areas they could improve on?

I don’t have any negative feedback for 247 Labs Inc.

Do you have any advice for potential customers?

Make sure to define your project requirements in detail; provide them with use cases if possible. This will help everyone be on the same page and work more efficiently.

BACKGROUND

Introduce your business and what you do there.

I’m a former executive at a pain clinic group.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc.?

We hired them to develop a mobile app to facilitate pain treatment and education.

SOLUTION

What was the scope of their involvement?

247 Labs built a mobile app from scratch using React Native and .NET. Another company did the design work, and 247 Labs provided the development work. They also built the app's web-based administration dashboard using React. 

The app collects in-treatment data and enables physicians to create real-time pain reporting and give the patient recommendations and alterations to the treatment plan. 

What is the team composition?

First, we connected with a business development manager from 247 Labs. For the app's build, we worked with a project manager, and developers came in and out. Overall, we worked with around four developers throughout the project. 

How did you come to work with 247 Labs Inc.?

We found them through internet research and got good recommendations from their previous clients. Our company selected 247 Labs because their cost estimate aligned with our expectations. Their personality and ability to deliver in a project this size, as evidenced by their cost estimate, also factored into our choice.  

How much have you invested with them?

The budget for the project was $350,000 CAD (approximately $264,000 USD). 

What is the status of this engagement?

We worked together from December 2021–July 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

247 Labs was good to work with, and the quality of their work was very good. We tracked their success based on their ability to finish deliverables by the deadlines. 

How did 247 Labs Inc. perform from a project management standpoint?

Although they delivered a bit late, they were very responsive to our needs. Our communication was mostly virtual, through email and Microsoft Teams. 

What did you find most impressive about them?

I appreciated 247 Labs’ flexibility in allocating resources and onboarding and offboarding them on short notice. They could get someone to jump in and out of our project for an hour if we needed them. 

Are there any areas they could improve?

They didn’t hit the deadline; although they weren’t too far off, we missed the target a little bit. 

Do you have any advice for potential customers?

Clear and open communication will always improve the outcome of any engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Energize LLC, a healthy food company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc.?

We wanted to create an app where users could order our food and even earn rewards.

SOLUTION

What was the scope of their involvement?

247 Labs Inc. helped us with mobile app development for iOS and Android. We started by meeting with their team to map out what we wanted to do and upgrade compared to our previous app, including using newer technology to build the platform. Consequently, we began to do everything from scratch regarding frontend, backend, capabilities, and functionalities based on a plan they created and the feedback we gave them. Finally, they delivered the end product with all the tweaks and improvements we asked for.

What is the team composition?

We worked with 3–4 members of their team, including a project manager, front- and backend developers, and a person in charge of billing.

How did you come to work with 247 Labs Inc.?

I found them online, and we chose them based on their reviews.

How much money have you invested in this partnership?

We spent around $31,000 with them.

What is the status of this engagement?

We worked together from January–June 2022. We contact them only for app maintenance when needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our app receives our regular and new customers daily, making the platform very useful because we can reach out to them by sending them coupons or discounts. Thanks to them, we now have a bridge to connect to our customers and make their life easier, which was our initial goal.

How did 247 Labs Inc. perform from a project management standpoint?

Project management was great in terms of communication and commitment to budgets and deadlines. They solved any issue or request immediately and took the time to understand our industry because they didn’t have experience making a restaurant app and were very responsive. Regarding tools, we used phone calls and Microsoft Teams.

What did you find most impressive about them?

They were very communicative and responsive even on weekends, distinguishing them from other providers.

Are there any areas they could improve?

It could’ve been better if they had had more experience in the restaurant realm regarding the project’s execution. Nonetheless, they improved throughout the project and understood our industry and what we wanted.

Do you have any advice for potential customers?

Have a clear plan and vision of what you want so it can be easier for them to execute the project without spending too much time and money.

BACKGROUND

Please describe your company and your position there.

I am a partner in an Edmonton-based advertising agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 247 Labs Inc., and what were your goals?

We hired 24/7 Labs to design and develop a website for a client in the legal industry. Our goal was to create a site that was clean and fresh - this client was a new firm that wanted to shift away from the norms of traditional law firms.

SOLUTION

How did you select this vendor and what were the deciding factors?

24/7 Labs create a simple modern site that is easy to navigate and provides the user easy access to the information the user requires. It is easy to update and the design reflected the new brand well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The process was typical of a web development project. Kick off, wireframes, design, functionality, UX, development and deployment. 24/7 Labs was very diligent in communicating at every step of the project and the team was quick to provide solutions to any challenges that emerged.

How many people from the vendor's team worked with you, and what were their positions?

We worked with PM, designers and developers throughout the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This was a new site, so there were no KPIs to evaluate. The client was very happy with the site and appreciated the ease of updating through the CMS.

Describe their project management style, including communication tools and timeliness.

We had regular checkins at design and development milestones. The PM team were responsive and scheduled meetings diligently to ensure we were up to date at every point of the project.

What did you find most impressive or unique about this company?

Their PM skills were very strong. Most web dev companies lack a PM team that clearly communicates the process, timelines, challenges, and solutions. There was no need to manage the project externally.

Are there any areas for improvement or something they could have done differently?

Typically we find client have last minute changes which challenges the timelines. Balancing client needs and meeting timelines could have been a bit better, but certainly appreciate commitment to completing the project.