Addict2Web - A Shopify Plus Agency

BACKGROUND

Please describe your company and position.

I am the Manager of Central Vic Aluminium

Describe what your company does in a single sentence.

We are a small dedicated family business that stocks a wide range of aluminium extrusions that include angle, flat bar, tube, box, channel, machine rod, grilles and mesh, sheet, plate, tread plate and much more. When you require aluminium for any purpose, Central Vic Aluminium has got you covered. Please consult with our experts today for everything from sheet aluminium to custom aluminium fabrications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addict2Web - A Shopify Plus Agency to accomplish?

• We needed an e-commerce presence that could handle the wide variety of products we supply, from standard aluminium extrusions to more specialized and custom-fabricated items.

SOLUTION

How did you find Addict2Web - A Shopify Plus Agency?

• Online Search
• Clutch Site

Why did you select Addict2Web - A Shopify Plus Agency over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Addict2Web - A Shopify Plus Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Addict2Web handled the project with a clear understanding of our industry’s requirements and the nuances of our product range. They developed a Shopify Plus store tailored to our needs, integrating a product categorisation system that makes browsing intuitive even for first-time visitors. They worked on creating detailed product pages with technical specifications, high-resolution imagery, and clear descriptions to ensure customers could make informed purchasing decisions. They also set up a streamlined ordering process that accounted for both standard products and custom fabrication requests. The team implemented advanced search and filtering options, ensuring customers could quickly locate specific profiles or sheet types. On the back end, they integrated inventory management features and ensured the system could sync with our internal stock records. They even assisted in crafting the overall visual design to ensure it aligned with our brand’s professional yet approachable identity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The completed site has become a genuine extension of our physical store, giving customers a seamless way to browse and order at any time of day. We have seen a tangible increase in customer engagement—particularly from those in regional areas who previously found it difficult to access our full range. The improved clarity in product listings has reduced the number of calls seeking basic product details, allowing our team to focus more on fulfilling orders and providing technical advice.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was well-organised from start to finish. We always knew what stage the build was at and when to expect key milestones. Deadlines were met consistently, and any changes we requested were handled with speed and without fuss. Communication was frequent and clear, whether via email updates or quick calls to confirm details.

What was your primary form of communication with Addict2Web - A Shopify Plus Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to translate our hands-on, product-heavy business into an online experience that feels just as personal as visiting our store. They took the time to understand our processes and the nature of our clientele, which made the end result feel like a natural fit rather than an off-the-shelf solution. Their blend of technical skill and practical thinking was rare and very valuable.

Are there any areas for improvement or something Addict2Web - A Shopify Plus Agency could have done differently?

In all honesty, the experience was overwhelmingly positive. If there were any room for improvement, it might be in offering even more training resources for our staff to explore advanced features of Shopify Plus on our own. That said, they were always ready to answer questions and step in whenever we needed guidance.

BACKGROUND

Please describe your company and position.

I am the CEO of E commerce of E commerce

Describe what your company does in a single sentence.

I'm an e-commerce entrepreneur specializing in Amazon, eBay and wholesale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addict2Web - A Shopify Plus Agency to accomplish?

• I needed a professional, clean, and fast website that could handle both B2C and B2B customers.

SOLUTION

How did you find Addict2Web - A Shopify Plus Agency?

• Online Search
• Clutch Site

Why did you select Addict2Web - A Shopify Plus Agency over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Addict2Web - A Shopify Plus Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Addict2web started with a discovery phase where they really took the time to understand my business. We had a few video calls where I explained how we sell on Amazon, eBay, and wholesale. They asked smart questions that showed they understood the challenges of multi-channel selling.

They then designed and developed a custom eCommerce store using WooCommerce, tailored to our exact needs. Some of the key features they delivered included:

A modern, responsive design that works great on both desktop and mobile.
Custom-built integrations with Amazon and eBay for real-time inventory sync.
A private wholesale section with login access for approved buyers.
A pricing structure where different users could see different prices depending on their role.
Easy-to-use bulk ordering forms for wholesale clients.
A fast and reliable checkout process with multiple payment options.
SEO optimization and page speed improvements.
They also set up automated emails, shipping rules, and helped us move our entire product catalog from our old system without any data loss.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the launch of our new website, we’ve seen a clear improvement in how we manage orders and inventory. For the first time, I feel confident that what’s showing as “in stock” on the website matches what we have in the warehouse, Amazon, and eBay.

Our wholesale clients have commented on how much easier it is to place large orders. One of our long-time wholesale buyers even told me, “This is the smoothest experience I’ve had with you guys so far.” That meant a lot to me.

Website traffic also started converting better. Customers spent more time on the site and were adding more items to their carts. The bounce rate dropped too, which shows people liked what they saw.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Addict2web was very organized. We used Trello to track the project, and I always knew what was being worked on. They shared updates regularly and were always available to answer questions. There was one week where we had a sudden change in how we needed the wholesale form to work, and they adjusted quickly without making it feel like a big deal.

They delivered the project on time. There were no surprises or delays, and if anything needed more time, they explained why and kept me in the loop.

What was your primary form of communication with Addict2Web - A Shopify Plus Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me the most was how much they cared about my business — not just the website. They didn't treat me like “just another client.” They actually took the time to learn about how I sell, what my pain points were, and then gave solutions that made sense for my type of business.

I also liked that they didn’t use too much technical talk. I’m not a developer, but they made everything easy to understand, with examples and even screen shares when needed.

Another unique thing — they suggested things I didn’t even think of, like adding product bundles or an FAQ section to reduce customer support messages. These little things made a big difference.

Are there any areas for improvement or something Addict2Web - A Shopify Plus Agency could have done differently?

Honestly, there’s not much to complain about. If I had to point out one thing, it would be that sometimes their written responses in emails were a bit short — not rude, just very straight to the point. I would have appreciated a bit more detail or follow-up in those replies.

But overall, that’s minor compared to how well everything else went.

BACKGROUND

Please describe your company and position.

I am the Project Manager of an e-commerce company.

Describe what your company does in a single sentence.

We are an e-commerce business that operates on the print-on-demand model for Mugs and Posters

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addict2Web - A Shopify Plus Agency to accomplish?

• We needed an Ecommerce website based on Shopify and we have heard people significantly endorse Addict2Web for that reason.
• They had good reviews and great portfolio on Behance which made me trust their work

SOLUTION

How did you find Addict2Web - A Shopify Plus Agency?

Referral

Why did you select Addict2Web - A Shopify Plus Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Addict2Web - A Shopify Plus Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Summary of Key Deliverables:
User Research: User personas, empathy maps, user journeys, research insights, competition analysis
UI/UX Design: Wireframes, UI mockups, design system, prototypes
Development: Responsive UI code, integrated front-end components, build, UAT & deployment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The quality of works was good and Store was visually appealing
• There were no communication gaps so execution was sorted
• we ran into the unforeseen problem with the payment gateway related issues and Jignasha and Rohan from Addict2Web helped to resolve that
• Their technical and project based understanding and communication was good so we were able to trust them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• We got our project delivered on time
• They suggested us some sections in the webstore it worked well for us
• The project which was delivered was better than we were expecting under the deadline
• they are always available for communication so basically no gaps or anxiety

What was your primary form of communication with Addict2Web - A Shopify Plus Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are fun people, I had good time spent with them. The team was very hospitable and friendly.

Are there any areas for improvement or something Addict2Web - A Shopify Plus Agency could have done differently?

not that I can think of now...

BACKGROUND

Please describe your company and position.

I am the editor in chief of The Rugby Breakdown

Describe what your company does in a single sentence.

news website for U.S. women's rugby

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addict2Web - A Shopify Plus Agency to accomplish?

• Reformat website layout
• Update and optimize website
• Fix website bugs

SOLUTION

How did you find Addict2Web - A Shopify Plus Agency?

Referral

Why did you select Addict2Web - A Shopify Plus Agency over others?

worked together previously

Describe the scope of work in detail. Please include a summary of key deliverables.

Sports news website needed to be reformatted so that more and different information was more readily available. General website updates related to WordPress plug-ins

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website was reformatted to look exactly as I had described the updates. Everything loaded quickly and there were no glitches in the reader-subscription process. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rohan, the lead, was incredibly accessible and responsive whenever I messaged, which is impressive given our time diference (13 hours). He was always accurate in estimating when projects would be completed and always kept the updates flowing. 

What was your primary form of communication with Addict2Web - A Shopify Plus Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

I had one issue that arose during the website reformatting -- an errant message that was being delivered to renewing subscribers -- and Rohan + the team did a deep dive into our issues until they were resolved. There were many iterations of tests and adjustments, and a big sigh of relief when the team solved the problem, but I was very impressed by how dedicated they were to getting to the root of the issue.

Are there any areas for improvement or something Addict2Web - A Shopify Plus Agency could have done differently?

I was pleased with the experience. I opted to pay by PayPal out of convenience but wish I had taken Rohan's suggestion for an alternate service that did not have such a large transaction fee. That, of course, was not Rohan's fault, but a decision I came to regret. 

BACKGROUND

Please describe your company and position.

I am the Team manager of Mobile IT and technology

Describe what your company does in a single sentence.

We workingwith our clients to provide the beat consultation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addict2Web - A Shopify Plus Agency to accomplish?

• Designing
• To work on the development of mobile app

SOLUTION

How did you find Addict2Web - A Shopify Plus Agency?

• Online Search
• Clutch Site

Why did you select Addict2Web - A Shopify Plus Agency over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Addict2Web - A Shopify Plus Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We want to develop a mobile application including designs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They provide us the perfect design as per the latest market approach and complete the milestone before shared timelines

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver the milestones before timeline and provide us the detailed description to reapond our needs

What was your primary form of communication with Addict2Web - A Shopify Plus Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

They are very professional at work and provide updates and delivery before timeline and very friendly in nature

Are there any areas for improvement or something Addict2Web - A Shopify Plus Agency could have done differently?

For now there is nothing which i tell them to improve because I am fully satisfied to work with them

BACKGROUND

Please describe your company and position.

I am the Management Consultant of WatchMyDay

Describe what your company does in a single sentence.

Provide a Google PlayStore time management app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addict2Web - A Shopify Plus Agency to accomplish?

• Update and redesign our mobile app
• Fix existing bugs within our mobile application
• Help launch our mobile app on Google PlayStore

SOLUTION

How did you find Addict2Web - A Shopify Plus Agency?

• Online Search
• Clutch Site

Why did you select Addict2Web - A Shopify Plus Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Addict2Web - A Shopify Plus Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Addict2Web initially did a scope and testing of the exiting mobile application to fully understand it's functionality. They discovered several bugs and that the UI/ UX design was not user friendly. So, they help redesign the mobile app to better UI/ UX, fixed all the bugs, re-created a new and improved website to help launch the app on Google PlayStore.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app UI/ UX was redesigned into fresher and more user friendly version, which received great feedback during the beta testing.The bugs were fixed, so the app was ready for launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had weekly meetings initially to understand and scope the project before having fortnightly meetings whereby we had a progress review, agreed actions. These were carried out in a timely manner and throughout the project I was kept informed via email and WhatsApp messaging

What was your primary form of communication with Addict2Web - A Shopify Plus Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have great developers who complete updates and tasks quickly and to a high quality. Their response and communication was also great, always making time for meetings that suited my schedule and keeping me informed via WhatsApp and email in a quick and timely manner so that I was always informed of progress and my questions or queries were answered.

Are there any areas for improvement or something Addict2Web - A Shopify Plus Agency could have done differently?

Expand the number of web systems they use for development. My mobile app website was built on Netlify and deployed via Github. Unfortunately, at the time of development, they did not have web developer that was an expert on using Netlify.

BACKGROUND

Please describe your company and position.

I am the Content creator

Describe what your company does in a single sentence.

Entrepreneurship

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addict2Web - A Shopify Plus Agency to accomplish?

• Optimise website performance
• Redesign

SOLUTION

How did you find Addict2Web - A Shopify Plus Agency?

Online Search

Why did you select Addict2Web - A Shopify Plus Agency over others?

• High ratings
• Pricing first our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Optimised speed Front and back of the website redesigned and optimised

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved speed
• New Web design

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were extremely helpful, resolved everything asked, went above and beyond what was asked or quoted. They cared about building trust and reputation. So grateful to have found and to be working with them.

What was your primary form of communication with Addict2Web - A Shopify Plus Agency?

• Email
• Messaging App

What did you find most impressive or unique about this company?

I was impressed with their customer service — everything was possible, and they worked hard to do anything they could.

Are there any areas for improvement or something Addict2Web - A Shopify Plus Agency could have done differently?

I think when analysing my website they could have said they may be some restrictions when changing layouts and that a redesign from scratch might be worth thinking about it, how much it may cost etc.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Hariom Enterprise Ltd

Describe what your company does in a single sentence.

Our main work is to export and import goods.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addict2Web - A Shopify Plus Agency to accomplish?

• Creating website for our company
• Inventory management software

SOLUTION

How did you find Addict2Web - A Shopify Plus Agency?

Referral

Why did you select Addict2Web - A Shopify Plus Agency over others?

Referred to me

What was the size of Addict2Web - A Shopify Plus Agency’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They completed the work in given time frame. Quick Response. High level knowledge of website designing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• happy and satisfied clients
• highly responsive team

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, They have done work in time and they were always there for every query reply asap.

What was your primary form of communication with Addict2Web - A Shopify Plus Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with their execution speed and responsiveness.  They were also creative and had unique Ideas for design.

Are there any areas for improvement or something Addict2Web - A Shopify Plus Agency could have done differently?

They are up to date in all aspects.

BACKGROUND

Please describe your company and position.

I am the Founder of Pembio

Describe what your company does in a single sentence.

Goalsetting app for individuals and teams

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addict2Web - A Shopify Plus Agency to accomplish?

• Feedback on our app

SOLUTION

How did you find Addict2Web - A Shopify Plus Agency?

Online Search

Why did you select Addict2Web - A Shopify Plus Agency over others?

High ratings

What was your primary form of communication with Addict2Web - A Shopify Plus Agency?

Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Rohan was asked to provide feedback on our app based on his experiences

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Good feedback on next steps for us to develop/take care of on the UX side

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rohan managed my ask in a really professional and timely manner.

What did you find most impressive or unique about this company?

The active engagement and the clarity of communicating his findings.

Are there any areas for improvement or something Addict2Web - A Shopify Plus Agency could have done differently?

Not really, I'm very grateful for their team's work.

BACKGROUND

Please describe your company and position.

I am the Founder of Dolphin Tales Fashions

Describe what your company does in a single sentence.

Clothing brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addict2Web Technologies to accomplish?

• Shopify website design
• Website SEO

SOLUTION

How did you find Addict2Web Technologies?

Online Search

Why did you select Addict2Web Technologies over others?

High ratings, Close to my geographic location, Pricing first our budget, Good value for cost, Company values aligned

What was the size of Addict2Web Technologies’s team?

2-5 Employees

What was your primary form of communication with Addict2Web Technologies?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop website on Shopify with SEO integration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Fast loading website
• Easy to navigate and understand

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered deliverables well ahead of time Were always available to resolve any issues or to clarify any changes. They were prompt, efficient, and a pleasure to work with.

What did you find most impressive or unique about this company?

Easy and efficient to work with

Are there any areas for improvement or something {provider_name} could have done differently?

None