Brandhopper Digital

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Down Under Bedding. We’re a niche online retailer specializing in healthy sleep solutions from organic bed sheets and linens.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brandhopper Digital?

We needed a total redo of our dated website. It wasn’t optimized for the customer experience.

SOLUTION

What was the scope of their involvement?

They redesigned the website under a new theme. Their team took existing products and put them into a new theme with more professional photography. We did the research and determined a new theme would make the most sense.

What is the team composition?

I was working with the founder. He had people working underneath him like a graphic designer and developer. However, I only interacted with the founder.

How did you come to work with Brandhopper Digital?

We’re part of a private Facebook group and we met from there.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

The work is ongoing right now and has been so for about two months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

He’s worked with big companies, but he had a great mindset for our small business. It was a great connection and the work was done in a short amount of time. The views and conversion rates have all increased significantly.

How did Brandhopper Digital perform from a project management standpoint?

The project management and communication have been handled through video chat and email. He allows me to be involved in the process as much as I like. It allows a level of control that I like.

What did you find most impressive about them?

The quality of work was great. He did research on everything and found the best option.

Are there any areas they could improve?

No, I’m very happy.

Do you have any advice for potential customers?

I would recommend them. They have a great feedback process that improves turnaround time.

BACKGROUND

Please describe your company and your position there.

We're a non-profit Martial Arts organization with schools in 10 states. We exist to guide the schools and provide standard for testing and certification. I am an executive board member and have served 20 years in this role.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brandhopper Digital?

Consolidation of methods/standards for schools to use to represent the organization. Quality control was a main concern and we needed a company to guide us through how to reign in all the variation we were seeing.

What were your goals for this project?

To have a "one look" for all schools and establish standards for our web presence. Also to understand the dynamics of e-marketing and how we could best leverage the must up-to-date tools available.

SOLUTION

How did you select this vendor?

Word of mouth via existing customer.

Describe the project and the services they provided in detail.

All schools were locally managed and had wide range of quality and branding issues. Our existing board of directors decided to outsource the project to a professional to bring the schools together. The services provided were to provide a set of standards for logo/brand use, and standardize theme, and all the small details down to font type and placement of logo. All these things were very helpful in giving our IT people something to align to. Brand-Hopper Digital also provided examples of fliers, letter heads, social media headers and website design for our schools to use as templates for future advertisement activity. Brand-Hopper Digital also advised us on best practices for timing of new material and the importance of keeping our web presence fresh. Providing suggested calendar setting activity to drive participation of the schools.

What was the team composition?

We worked primarily with one person, Dan, and he coordinated the gathering of our wants as an organization and worked to meet them through the media solutions he provided.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are in early stages of fanning out to the schools with internal deadlines of this summer to be fully online with new look. Some schools are aligned to this format and are reporting some promising results and we expect the same with other schools as our focus is to increase our organizations membership.

How was project management arranged and how effective was it?

Well done. Brandhopper Digital was patient with us and worked around our timelines. We had periodic phone meetings where we discussed the latest ideas and suggestions they provided. We were able to land on a final look very quickly. I attribute this to Brand-Hopper understanding what we were looking for in our initial conversations. In other words, they nailed it right out the gate on what we were looking for.

What did you find most impressive about this company?

The ability to listen and translate into media, the wants of the customer. The speed in which they delivered a final product that satisfied an executive board comprised of 7 people was impressive. The ease of adoption into the schools is also something that has been a great surprise.

Are there any areas for improvement?

Since the only issues were on our end in getting material and replying to Brand-Hopper (in which they were very patient), I really can't complain about anything they could improve on. Very customer friendly company!

BACKGROUND

Please describe your company and position.

I am the OWNER/OPERATOR of ESTI BOUTIQUE INC.

Describe what your company does in a single sentence.

HIGH FASHION EVENING WEAR AND SPECIAL OCCASSION BOUTIQUE .  WE SPEICALIZE IN LONG AND SHORT DRESSES FOR ALL OCCASSIONS.  OUR AGE RANGE IS BETWEEN 13-90 YEARS OF AGE .

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brandhopper Digital to accomplish?

• DIRECT MORE TRAFFIC

SOLUTION

How did you find Brandhopper Digital?

Referral

Why did you select Brandhopper Digital over others?

High ratings

How many teammates from Brandhopper Digital were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

BRANDHOPPER DILIGENTLY DIRECTED TAFFIC TO OUR STORE AND THANKS TO THEM DURING SLOWER ECONIMIC TIMES WE MANAGED TO SELL OUR INVENTORY .

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

PERSERVERSANCE AND INSIGHT 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

THEY DELIVERED ALL CONTACT IN A TIMELY FADHION . 

What was your primary form of communication with Brandhopper Digital?

Virtual Meeting

What did you find most impressive or unique about this company?

THEIR EFFORT TO UNDERSTAND WHAT I NEEDED AND THEY DELIVERED THAT.

Are there any areas for improvement or something Brandhopper Digital could have done differently?

They did very well, AND I AM VERY CONTENT WITH THEM .

BACKGROUND

Please describe your company and position.

I am the Owner of CW Limited.

Describe what your company does in a single sentence.

Tonneau cover sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brandhopper Digital to accomplish?

Google Ads

SOLUTION

How did you find Brandhopper Digital?

Online Search

Why did you select Brandhopper Digital over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Brandhopper Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Brandhopper created ad campaigns for Google and manages them for us. They track our sales and cpa and use our marketing budget accordingly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

OurGoogle ads are currently giving us a 10X return on ad spend!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are prompt to answer any questions we ever have. They deliver on what they promise.

What was your primary form of communication with Brandhopper Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How honest they are. We have worked with other companies in the past who make false promises and then disappoint. They set clear goals and always exceed them.

Are there any areas for improvement or something Brandhopper Digital could have done differently?

N/a